Dusit Thani Manila Hotel
Dusit Thani Manila Hotel
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10.0
Exceptional

"Best location with good customer service & breakfast"

Nyoh

|

January 29, 2018

Club Premier - Bed Dusit Thani Manila Hotel
Club Premier - Bed
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Lobby Dusit Thani Manila Hotel
Lobby
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Interior view Dusit Thani Manila Hotel
Interior view
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Swimming pool [outdoor] Dusit Thani Manila Hotel
Swimming pool [outdoor]
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See map Dusit Thani Manila Hotel
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Exceptional
Location
9.1
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What guests are saying:
I really like the buffet breakfast! :)
Jeffrey from Philippines
Solo traveler
The club lounge staffs always make you feel welcome. I feel that the service staffs are among the best compared to other hotels with club lounge. The club lounge facilities are also among the best of all the hotels in Makati area.
Kee from Singapore
Business traveler
The Friendliness and courteous of all staffs !
Marivic from United States
Couple
Excellent place to stay. The hotel is near the sm and also convenient store. The room is OK but can be improve. Maybe can provide one each of soft pillow and one hard feel pillow. But overall experience is excellent.
MUHAMMAD from Singapore
Couple
Great staff , location and breakfast. Building a little old but still nice.
peter from Australia
Solo traveler
Definitely worth my stay especially the breakfast and facility is clean. I would definitely come back.
Jerome from United States
Solo traveler
Very good hotel!
Sheryl from Singapore
Business traveler
I would come back over and over again! This our 7th time at this hotel and it just gets better and better !
Marivic from United States
Couple
Slow counter for check in and check out. Not giving priority to guest with pwd
Eleanor from Philippines
Family with young children
The Dusit is sometimes overlooked in Makati. It’s a great location and excellent value. Easy access both in and out. I recommend the hotel. I have stayed several times on both business and leisure trips
Garrison from United States
Business traveler

Dusit Thani Manila Hotel

Exceptional location
- Inside city center
- What's nearby?
Excellent
From 7102 reviewsSee what guests said
8.3
/
10
Excellent room comfort and quality
8.4
Recommended by 91% of guests
Value for money7.8
Location rating9.1
Nearest airportNinoy Aquino International Airport (MNL)
Distance to airport4.0 km
  • 220 meters to public transportation

  • Airport transfer

  • Currency exchange

  • Free Wi-Fi in all rooms!

Select your room
8.4
Excellent
Room comfort & quality
This property is in high demand!Booked 73 times this week | 10 travelers are looking at this property right now
Club Premier
Club Premier
...
  • Room size: 30 m²/323 ft²
  • City view
  • 1 king bed
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Club Premier Room
Club Premier Room
...
  • Room size: 30 m²/323 ft²
  • City view
  • 2 single beds
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Premier Twin
Premier Twin
...
  • Room size: 30 m²/323 ft²
  • City view
  • 2 single beds
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Premier Room
Premier Room
...
  • Room size: 30 m²/323 ft²
  • City view
  • 1 king bed
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Dusit Twin Room
Dusit Twin Room
...
  • Room size: 30 m²/323 ft²
  • City view
  • 2 single beds
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Dusit King Room
Dusit King Room
...
  • Room size: 30 m²/323 ft²
  • City view
  • 1 king bed
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Premier Executive Suites
Premier Executive Suites
...
  • Room size: 73 m²/786 ft²
  • City view
  • 1 king bed
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Deluxe Suite
Deluxe Suite
...
  • Room size: 45 m²/484 ft²
  • City view
  • 1 king bed
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Deluxe Suite Twin
Deluxe Suite Twin
...
  • Room size: 45 m²/484 ft²
  • City view
  • 2 single beds
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Club Premier Executive Suite - King
Club Premier Executive Suite - King
...
  • Room size: 73 m²/786 ft²
  • Shower
  • 1 super king bed
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Have a question for Dusit Thani Manila Hotel?

What people love about the property

  • 8.8
    Excellent

    "Beautiful staff and convenient to everything."

    Jussette

    |

    April 20, 2018

  • 10.0
    Exceptional

    "The staff was very pleasant and helpful."

    Joanne

    |

    August 12, 2017

  • 9.2
    Exceptional

    "Centrally located, excellent customer service, good facilities"

    Joane

    |

    August 26, 2016

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More about Dusit Thani Manila Hotel

More about Dusit Thani Manila Hotel

8.8
Excellent

"Good location and staff were courteous and helpful."

Byron

|

December 30, 2017

An overview

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Nearest essentials

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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What to eat nearby

Filipino cuisine
Filipino cuisine
Vatel Restaurant Manila
3.5 km Filipino, French, Mediterranean
iBread
5.3 km Filipino
Hizon's Cakes & Pastries
5.9 km Filipino
American cuisine
American cuisine
Bacolod Chicken Express
2.7 km American, Asian, Filipino
Shakers
3.5 km American, Asian, Filipino
KFC Harrison Plaza
3.6 km American
Asian cuisine
Asian cuisine
Spices
710 m Asian, Indian, Thai
Pagstop Lounge
840 m Asian
Nihonbashi Tei
1.1 km Asian, Japanese, Sushi

What they offer

10.0
Exceptional

"Lovely friendly and considerate well pitched service."

Robert

|

January 22, 2018

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What's nearby

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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Property's guest policies

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Some helpful facts

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Real reviews from real guests

Agoda Reviews (7102)Booking.com Reviews (1882)
8.3
/
10
Cleanliness8.3
Facilities8.1
Location9.1
Room comfort and quality8.4
Service8.4
Value for money7.8
Provided by verified guests of Agoda
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All guests (7102)
All room types

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Showing 5444 verified guest comments
12345
8.8
Excellent
Olive from Australia
Couple
Dusit King Room
Stayed 2 nights in January 2019
Never disappoints!”
Dusit Thani Manila always gives their best for the comfort and enjoyment of their guests. We arrived very early from a long trip trip and even though both our rooms were not ready, they were able to get one ready for us So we can rest our weary selves. The spread available at The Pantry was awesome as usual and the breakfast team was excellent. Special mention to Emmanuel for going over and above by always having a smile and suggesting and arranging fresh fruit juice from the fruit section. To Joanne for the wonderful service and to Edito for recognising extra guests for breakfast on our last last day and confirming availability of additional breakfasts as part of our benefits for having booked 2 rooms/2nights. Great service, beautiful hotel and best location! Thank you Dusit! You never disappoint! It’s the main reason we keep coming back and we will definitely be back again.
Reviewed January 17, 2019
Dear Olive, Warmest greetings from Dusit Thani Manila! Thank you for being a part of our family by choosing us during your stay in Makati. We are glad that you loved your overall experience with us especially our breakfast buffet and staff at The Pantry. We always want our valued guests like you to have the most wonderful stay and we are so happy to know that the effort of the whole team met your expectations and hopefully exceeded it. Your kind words will keep us motivated in continuing to provide 5 star service to our valued guests like you. We look forward on your next visit. Kob Khun Krub, Stanley Lo General Manager
Responded January 18, 2019
Dusit Thani Manila Hotel
9.6
Exceptional
BYRON from Singapore
Couple
Dusit Twin Room
Stayed 2 nights in January 2019
Excellent stay but...”
It’s my second time staying in the hotel this month. The first stay was excellent, booked 1 room for myself and later additional 2 rooms for my siblings and their kids. Rooms 621 and 622 can be joined via a door in the middle so it was great for the kids passing through one room to the other. Room 621 is very spacious as compared to 622 but both are very comfortable. The rooms were very nice. My room back then was in Room 626 which is the same with 622, just that you have the feeling of it being a little smaller than 622. Anyway, I was alone in that room so it wasnt really an issue. Now, back to this particular booking I stayed in Room 647 and I was a little disappointed of the room. The room, particularly the toilet needs some refurbishment; it gives you that feeling that the room is already ageing! There is also a door connecting it to Room 650 (if I’m not mistaken) and honestly you can hear the noise from the other room. Maybe its just this particular wing and floor of the hotel but I will still consider staying in Dusit anytime. Location is superb, staff are exceptional and food is great!
Reviewed January 15, 2019
Dear BYRON, Warmest greetings from Dusit Thani Manila! Thank you for being a part of our family by choosing us during your stay in Makati. We are glad that you loved your overall experience with us through your positive feedback especially our location, staff, and food. It was our pleasure serving you. Our sincerest apologies for the inconvenience that you felt in your room. Rest assured that the concerns that you raised are duly noted and will be forwarded to the concerned department. We look forward on your next visit. Kob Khun Krub, Stanley Lo General Manager
Responded January 15, 2019
Dusit Thani Manila Hotel
10.0
Exceptional
Michael from United States
Couple
Dusit King Room
Stayed 2 nights in January 2019
Great First Impression”
This was our first time to stay at the Dusit and it did not disappoint! Friendly helpful staff serving great food and drinks. The facility is exceptionally clean and the room was awesome. Great sauna and fitness center!! Included breakfast buffet was superb! Thank you for a great stay!!
Reviewed January 10, 2019
Dear Michael, Warmest greetings from Dusit Thani Manila! Thank you for being a part of our family by choosing us during your stay in Makati. We are glad that you loved your overall experience with us through your positive feedback. It was our pleasure serving you. We promise to continuously do our best in giving you the 5-star hotel experience that you deserve. We look forward on your next visit. Kob Khun Krub, Stanley Lo General Manager
Responded January 11, 2019
Dusit Thani Manila Hotel
8.8
Excellent
Fritz from Singapore
Business traveler
Dusit King Room
Stayed 2 nights in January 2019
Older Hotel but the Breakfast Buffet, Gym and Location make up for it”
I typically stay at the Fairmont, Makati Diamond or City Garden Grand when I travel to Manila but wanted to try Dusit Thani after seeing it many times and my recent trip to Thailand. I will first say that the staff were very receptive. I landed early but they allowed me to check in early. I was moved to a rom with a double bed but I rathered that than to wait until later for a room with a king sized bed. The room was spacious, clean and bathroom was good. I gave cleanliness a 4 cause I noticed they cleaned the rooms later than normal. Breakfast was amazing and definitely worth it. So many great options. The gym was exactly what I needed and worked out 2 times a day. My only complaint was that the pool was under renovation so I couldn’t go there. Lastly will say the location is ideal. Near the SM mall, Greenbelt but close to the highway so easy to get to. Cut down commute times despite the heavy traffic. It’s an older hotel but I would stay stay again.
Reviewed January 15, 2019
Dear Fritz, Warmest greetings from Dusit Thani Manila! Thank you for being a part of our family by choosing us during your stay in Makati. We are glad that you loved your overall experience with us through your positive feedback especially our breakfast buffet at The Pantry, location, and gym. It was our pleasure serving you. Our sincerest apologies for the inconvenience that you felt when you found out that our pool is under renovation. We promise to strive to be better to be deserving of your loyalty. We look forward on your next visit. Kob Khun Krub, Stanley Lo General Manager
Responded January 15, 2019
Dusit Thani Manila Hotel
9.2
Exceptional
teresita from Philippines
Group
Club Premier Room
Stayed 1 night in December 2018
Great location at the heart of Makati City”
Stayed for 3D/2N for New years and we had an awesome stay! What I like the most is their Dusit Club lounge on 17th floor. Their pica-pica and free-flowing beverages (especially the ALCOHOL) were delicious. Hotel staffs were friendly and approachable. The only sad part when I stayed in the room was there is no bidet in the bathroom which kinda sucks :( , but as I said before I had a great experience staying there and will likely return soon.
Reviewed January 05, 2019
Dear Teresita, Thank you for choosing to stay at the Dusit Thani Manila and taking the time to post your review. It was our pleasure serving you and your feedback is highly appreciated. We look forward to welcoming you once more at Dusit Thani Manila. Kob Khun Krub, Stanley Lo, General Manager
Responded January 07, 2019
Dusit Thani Manila Hotel
9.2
Exceptional
Daisy from Philippines
Family with teens
Club Premier
Stayed 1 night in December 2018
9/10 New Year Stay”
My family really enjoyed our one night stay here. Pro tip - get the club premier rooms to access the club lounge (stay there for the drinks and snacks up until 9pm coz you can) My only concern was that I emailed the hotel in advance regarding the New Year events and they were not able to send me a follow up message on the Restaurants Reservation. Sadly, all reservations are booked the morning of our check-in date. Also, my siblings were concerned that the bathroom has this glass wall so it's seen through from the bedroom. I guess it's a trend but I think not all that stay at hotels are couples.
Reviewed January 02, 2019
Dear Daisy, Thank you for choosing to stay at the Dusit Thani Manila and for taking the time to post your review. It was our pleasure serving you and your feedback is highly appreciated. Duly noted on the points given and we apologize for the inconvenience it may have caused you during your stay in the hotel. Your valuable comment is of the utmost importance to us and we promise to make sure we provide that 5-star service in every guests visit in Dusit Thani Manila. We look forward to welcoming you once more at Dusit Thani Manila. Kob Khun Krub, Stanley Lo, General Manager
Responded January 03, 2019
Dusit Thani Manila Hotel
10.0
Exceptional
Theo from United Kingdom
Solo traveler
Premier Executive Suites
Stayed 1 night in November 2018
Amazing room, service and location, will definitely come here again+”
I stayed here with friends and I was very impressed. I had a Premier Executive Suite which was amazing, big room and the breakfast was good. I had room service during the night and they brought amazing steaks to the room. Service, location and my room were excellent, highly recommended. I am coming back to Manila in May and will stay here again ;0)
Reviewed January 01, 2019
Dear Theo, We thank you for this very positive and amazing feedback of your stay with us. It gives us such pleasure to read your review of our services and facilities. Your kind words will keep us motivated in continuing to provide 5 star service to our valued guests like you. Kob Khun Krub, Stanley Lo, General Manager
Responded January 03, 2019
Dusit Thani Manila Hotel
9.6
Exceptional
Eduardo from Philippines
Family with teens
Double Single Use Standard
Stayed 1 night in December 2018
Great Value And Very Accessible”
Beside EDSA and at the center of Ayala Center. Wanna go to Ayala Triangle and Makati’s CBD? You’re just a walk away. Want to visit Bonifacio Global City? You can just hop on a cab and with less than 15 minutes you’re there. You’re even closer to Mall of Asia and Pasay city (including the Airport!). Great value for money! Avail the Pantry’s breakfast banquet as well. It will surely fill you’re appetite in the morning. One of the best!
Reviewed December 25, 2018
Dear Traveler, Thank you for this very positive and amazing feedback of your stay with us. It gives us such pleasure to read your 5 star rating of our services and facilities. Your kind words will keep us motivated in continuing to provide 5 star service to our valued guests like you. Kob Khun Krub, Stanley Lo, General Manager
Responded December 26, 2018
Dusit Thani Manila Hotel
8.8
Excellent
James from Canada
Family with young children
Dusit King Room
Stayed 1 night in January 2019
Should be a 4 star”
Pros..staff is good and attentive Pool and gym are good Cons..the hotel is showing its age Stains on the rooms carpet, water from the shower flows into the rest of the bathroom
Reviewed January 17, 2019
Dear James, Warmest greetings from Dusit Thani Manila! Thank you for being a part of our family by choosing us during your stay in Makati. We are glad that our pool and gym staffs were attentive to you. It was our pleasure serving you. Our sincerest apologies for the inconvenience that you felt in your room. Rest assured that this is duly noted and will be forwarded to the concerned department. We look forward on your next visit. Kob Khun Krub, Stanley Lo General Manager
Responded January 17, 2019
Dusit Thani Manila Hotel
8.8
Excellent
Katherine from United States
Family with teens
Dusit King Room
Stayed 2 nights in January 2019
Great location, safety of guests a priority!”
Great location for the price. Our family loves the breakfast buffet and the very friendly and helpful staff from all departments! Safety is also a priority at this hotel. Some rooms are old but I believe they are being slowly renovated. Nevertheless, rooms are spacious, clean and enough for what we need.
Reviewed January 11, 2019
Dear Katherine, Warmest greetings from Dusit Thani Manila! Thank you for being a part of our family by choosing us during your stay in Makati. We are glad that you liked our location, breakfast buffet at The Pantry, security team,and staff. It was our pleasure serving you. We look forward on your next visit. Kob Khun Krub, Stanley Lo General Manager
Responded January 11, 2019
Dusit Thani Manila Hotel
10.0
Exceptional
Kee from Singapore
Business traveler
Club Premier
Stayed 1 night in October 2018
Exceptional”
The club lounge staffs always make you feel welcome. I feel that the service staffs are among the best compared to other hotels with club lounge. The club lounge facilities are also among the best of all the hotels in Makati area.
Reviewed December 22, 2018
Dear Kee, Our guests should feel at home and after reading your comment, we think we did all right. Thank you for letting us know that you felt welcome by our team. We will forward this review to our staff to motivate them more to exceed expectations always. Kob Khun Krub, Stanley Lo, General Manager
Responded December 26, 2018
Dusit Thani Manila Hotel
10.0
Exceptional
MUHAMMAD from Singapore
Couple
Premier Room
Stayed 2 nights in December 2018
Good and excellent place”
Excellent place to stay. The hotel is near the sm and also convenient store. The room is OK but can be improve. Maybe can provide one each of soft pillow and one hard feel pillow. But overall experience is excellent.
Reviewed December 20, 2018
Dear Muhammad, We thank you for this very positive and amazing feedback of your stay with us. It gives us such pleasure to read your review of our services and facilities. Your kind words will keep us motivated in continuing to provide 5 star service to our valued guests like you. Kob Khun Krub, Stanley Lo, General Manager
Responded December 26, 2018
Dusit Thani Manila Hotel
9.6
Exceptional
JIM from United Kingdom
Business traveler
Dusit King Room
Stayed 5 nights in December 2018
Make you feel like family”
From the security and reception staff,bar,club lounge,room attendant upon arrival and departure,every member of staff are welcoming and want to make sure you have a great stay,in truth you can't help but have a great stay. I have stayed here now on 3 occasions and the standards never slip. Right in the middle of Makati 10 mins walk to Greenbelt or 2 mins to Glorietta MALL.
Reviewed December 10, 2018
Dear Jim, We appreciate your loyalty and your continued trust in our hotel and our staff. Our guests should feel at home and after reading your comment, I think we did all right. Rest assured that we will do everything it takes to make us deserving of your loyalty. We look forward to welcome you back home soon at the Dusit Thani Manila. Kob Khun Krub, Stanley Lo, General Manager
Responded December 11, 2018
Dusit Thani Manila Hotel
9.6
Exceptional
Garrison from United States
Business traveler
Premier Twin
Stayed 1 night in December 2018
Overlooked Value”
The Dusit is sometimes overlooked in Makati. It’s a great location and excellent value. Easy access both in and out. I recommend the hotel. I have stayed several times on both business and leisure trips
Reviewed December 10, 2018
Dear Garrison, our guests should feel at home and after reading your comment, we think we did all right. Thank you for recommending our hotel. We will forward this review to our staff to motivate them more to exceed expectations always. Kob Khun Krub, Stanley Lo, General Manager
Responded December 10, 2018
Dusit Thani Manila Hotel
8.8
Excellent
Frederick from Philippines
Family with young children
Premier Room
Stayed 1 night in June 2018
Excellent”
we had a wonderful stay, there's just this one girl in the reception that is not so friendly, their receptionist actually doesn't have this warm welcome feels.. but other than that, everything is okay, location is superb!
Reviewed November 07, 2018
Dear Frederick, I have read your recent feedback during your stay with us. First and foremost I sincerely appreciate you letting us know you had a wonderful stay with us. I apologize for the service shortfalls you encountered with our front office staff. We always strive to provide the best service to our guests and on this occasion, we did not meet your basic expectation. I hope you can provide me with more details during your stay so we can address the concerns and by doing so, give us a chance to recover and provide you a gracious stay that our hotel is known for. Hoping to hear from you. Thank you. Kob Khun Krub, Stanley Lo General Manager
Responded November 27, 2018
Dusit Thani Manila Hotel
9.6
Exceptional
Rabi from Philippines
Family with young children
Dusit King Room
Stayed 2 nights in September 2018
Exceptional”
There were just a couple of things i didnt like on my second stay at dusit thani. I noticed that they've done some remodelling however the finishes,edges etc were not clean and seamless. Also, I really hated the tarpaulin printed artwork/headboard. It made the room look cheap. For a high end hotel they could've at least opted for a canvas print. Nonetheless, I still loved my stay here.
Reviewed November 06, 2018
Dear Traveler, Thank you for choosing to stay at the Dusit Thani Manila and taking the time to post your review. I am sorry to hear about the experience you had. We have this duly noted and will definitely do some actions on checking with our Engineering team regarding your concerns. We look forward to welcoming you once more at Dusit Thani Manila. Kob Khun Krub, Stanley Lo, General Manager
Responded November 23, 2018
Dusit Thani Manila Hotel
2.8
Garrison from United States
Family with young children
Dusit Twin Room
Stayed 1 night in January 2019
Often overlooked”
I am a frequent visitor to Manila, and the Dusit is an excellently situated hotel! Easy to arrive from the airport and quick to return. It’s also very easy to walk from the hotel for shopping. I have stayed in all the major Makati hotels and I find the Dusit excellent value
Reviewed January 05, 2019
Dear Garrison, Please accept our sincerest apologies for the inconveniences you had during your stay with us. Our team is currently striving to improve our processes to serve you better. We appreciate your feedback and we hope to be of service to you again. Kob Khun Krub, Stanley Lo, General Manager
Responded January 07, 2019
Dusit Thani Manila Hotel
7.2
Very good
Emma from Switzerland
Family with teens
Dusit Twin Room
Stayed 2 nights in December 2018
Dissapointing - Smelled Damped”
As a Balikbayan, we always book at Dusit. This time, it was very dissappointing. We thought it has improved from last year. Same experienced. We were on the 5th floor then was transfered on the forth floor. It didn't make a difference. The gym smelled damped too. The main attraction or Dusit's famous Buffet Breakfast was very dissappointing as well. You can really tell the difference from few years ago. It is so obvious that they are cutting costs which is a shame because that was the reason why we booked for 3 nights. The rooms haven't changed in terms of the poor standard. Either Standard room or Prime/Excutive, smelled damped everywhere. Guess we are not coming back. Breakfast was not worth it. Sadly, Dusit is not as good as it was before. Fairmont/New World will be our next booking in future. Guess Dusit needs to re invent and perhaps assess the whole Breakfast Buffet and the GM needs to inspect each standard room and odor of the whole building.
Reviewed January 03, 2019
Dear Traveler, Please accept our sincerest apologies for the inconveniences you had during your stay with us. Our team is currently striving to improve our processes to serve you better. We appreciate your feedback and we hope to be of service to you again. Kob Khun Krub, Stanley Lo, General Manager
Responded January 07, 2019
Dusit Thani Manila Hotel
6.0
Jems from Philippines
Group
Dusit Twin Room
Stayed 1 night in December 2018
5 star hotel but not ready for holiday”
To be honest i super love dusit thani in other country but i’m super disapointed with my stay here in manila- they’re definetly not ready for the holiday! Only 2 receptions are working 2 people in front desk the que in check in was so long super hassle especially when you’re tired and you want to take rest - the guard in entrance was not helping you to open the door - but super good deal because we booked super cheap price and it comes with breakfast buffet wich is so good and so yummy - over all i’m not really satisfied with my stay, better to stay in other hotels in makati wich have the same price but better service. not reccomended in my opinion
Reviewed December 28, 2018
Dear Jems, Please accept our sincerest apologies for the inconveniences you had during your holiday stay with us. Our team is currently striving to improve our processes to serve you better. We appreciate your feedback and we hope to be of service to you again. Kob Khun Krub, Stanley Lo, General Manager
Responded January 03, 2019
Dusit Thani Manila Hotel
9.2
Exceptional
erlyn from Philippines
Family with young children
Dusit King Room
Stayed 1 night in December 2018
Good bed and pillows, great pool, loved the buffet! ”
Real five star! We can trade Manila hotel and Manila.Pen anytime for Dusit! Found my new favorite hotel. Bed, pillows are very good Pool is great very cool.and clean Buffet is good Just that room.is quite small just being petty we had KING bed all that matters. We will be back soon if only were not booked at Manila Hotel this new year i would be back in a jiffy!
Reviewed December 28, 2018
Dear Erlyn, We thank you for this very positive and amazing feedback of your stay with us. It gives us such pleasure to read your review of our services and facilities. Your kind words will keep us motivated in continuing to provide 5 star service to our valued guests like you. Kob Khun Krub, Stanley Lo, General Manager
Responded January 03, 2019
Dusit Thani Manila Hotel
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  • Exceptional location
  • Manila Bay
  • Ayala MRT Station is within 0.22 km