Excellent 8.3
Based on 4493 reviews

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Excellent



based on 4493 reviews
  • Cleanliness 8.3
  • Facilities 8.0
  • Location 9.0
  • Room comfort and quality 8.4
  • Service 8.3
  • Value for money 7.7
  • Food and dining 8.0
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Olivia from United States
Solo traveler
Deluxe
Stayed 1 night in January 2016
perfect location.
location, ambiance and people
it was very good except it was so crowded when we checked in but the staff managed it so well.
Reviewed January 04, 2016

Anton from Russia
Couple
Grand Room
Stayed 2 nights in December 2015
decent
location, friendly staff, breakfast
We got the room that was old, so I think it needs renovation. Had to call room service to fix shower handle, and the shower carpet was old with ugly black spots, asked to replace but never got any result. Milk in the minibar went bad and tea pot had some dirt inside. That's the problems we have faced. Other than that - great hotel and staff is nice and friendly.
Reviewed January 03, 2016

MARIA from Philippines
Family with teens
Deluxe
Stayed 1 night in December 2015
Never again
None
Terrible. This ruined my birthday & new year's eve celeb. We went to the hotel before 2pm but there was no more parking space. The valet said i had to go around and queue again and wait for a parking space. After waiting for more than an hour and wasting time, i decided to park instead at Park Square just adjacent to the hotel. I had to pay for overnight parking. The line for check-in was long and it took us 2 hours and 10 minutes just to check-in. There was no coffee shop or patiserrie at the hotel? The staff there said all the restaurants were serving buffet, no ala carte. Is this really a 5-star hotel? - we wanted a light dinner because we already had buffet lunch outside of the hotel prior to check-in and breakfast would be another buffet. After 5 years spending new year's eve at a hotel in MetroManila, i would categorically state i had a terrible experience in this hotel. I definitely will not stay here for my next new year's eve celeb. or for any occasion. Never again.
Reviewed January 03, 2016

James from United States
Couple
Stayed 1 night in December 2015
Fun staycation
Large room, decent price, clean
Reviewed January 02, 2016

Allan from Philippines
Family with teens
Deluxe
Stayed 1 night in December 2015
Almost but not quite.
Best would be the stay.
It was doing great until: It took half a day for the single bed we requested happened. The remote control of the TV was not working so they have to change the TV and the remote. It took us 4 front desk clerks to give us a printed copy of crediting back the deposit they credited in our credit card.
Reviewed January 02, 2016

PETER from United Kingdom
Couple
Grand Room
Stayed 2 nights in December 2015
Nice hotel
Service, ambience, food
Very comfortable.
Reviewed January 01, 2016

Mary from Philippines
Couple
Junior Suite
Stayed 1 night in December 2015
Nice Stay
Space, Location and Food
Excellent
Reviewed January 01, 2016

Rickenson from Philippines
Family with young children
Deluxe
Stayed 1 night in December 2015
Great hotel staff and service.
Staff, Location and Rooms
It was awesome
Reviewed January 01, 2016

MARIBEL from United States
Couple
Deluxe Room
Stayed 3 nights in December 2015
excellent service
food, accommodation, staff
It was excellent! Enjoyed the whole experience tremendously!
Reviewed January 01, 2016

TADAHIRO from Japan
Family with young children
Junior Suite
Stayed 1 night in December 2015
good hotel
staff,breakfast,room
good hotel
Reviewed December 31, 2015


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