Due to Al Nakheel rules and regulations, the property only accepts families and reserves the right to reject bookings from a group of males.
Guests are required to provide a copy of their passport at least 72 hours prior to arrival. For arrivals on Friday or Saturday, guests are advised to provide a copy of their passport by Wednesday to ensure a smooth check-in.
The property requires a credit card authorization letter to be signed prior to arrival.
The credit card used for payment at the time of booking and the corresponding photo identification need to be shown upon check-in.
Check-in is between 03:00 PM and 06:00 PM. Guests arriving outside the mentioned check-in hours are requested to contact the property directly prior to arrival so alternative arrangements can be made.
Guests are required to provide an estimated check-in time to the property at least 48 hour(s) prior to arrival.
Guests checking out after 11:00 AM will be subject to an additional charge.
A cash or credit card security deposit of AED 3000 is required upon check-in for charges or damages during the stay and will be refunded within 7 business days following your stay.
All special requests are subject to availability and additional charges may apply.
When booking more than 5 rooms, different policies and additional supplements may apply.