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Eagles Residence
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5.0 Location score
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5.0Location

Eagles Residence

Recently Renovated
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Review score
Based on 2 reviewsSee what guests said
5.6
  • Heart of the City

  • Free Wi-Fi in all rooms

  • Air conditioning

  • Daily housekeeping

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Room choices
Deluxe Double
...
  • Garden view
  • 240 m²/2583 ft²
  • 1 queen bed
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Deluxe Triple
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  • City view
  • 300 m²/3229 ft²
  • 1 semi double bed and 1 que...
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Deluxe Twin
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  • Garden view
  • 200 m²/2153 ft²
  • 2 single beds
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Verified guest reviews

Agoda Reviews (2)
5.6
Review score
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Cleanliness7.0
Facilities5.0
Location5.0
Service5.0
Value for money6.0
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Showing 1 review
6.0
Anthony from Australia
Solo traveler
Deluxe Double
Stayed 2 nights in August 2016
Clean and modern rooms, but poor customer service
The facilities are quite good but are let down by amateur staff. When I arrived my reservation (which I had a printout of) was treated with scepticism because the guy at the front desk had never heard of Agoda (his English was also very poor). Instead of talking to me about it, he saw a phone number I had written down in pen on the corner of my trip notes and just called it - this was the number of a tuktuk driver I had met in a completely different city. I tried to tell him not to call that number but he didn't listen. After much confusion (and a confused tuktuk driver) the situation was resolved, but could have been easily avoided altogether if the staff were aware of their own booking websites. On another occasion, I gave one of their staff some laundry at 8am with the clearest instructions that I'd need them done by 6pm in order to pack for my early train the next day. At 6pm the laundry was nowhere to be seen, but I was told it would be ready by 9pm. At 9pm, it still was not at the front desk - the laundry guy had cleaned my clothes, but had taken them with him to a restaurant for dinner. The poor bell boy had to go an retrieve it from him, and I couldn't start packing until 11pm. Finally, in order to leave at 5:30am to catch my train, I had to ask this same bellboy to wake up at the same time to let me out of the building - as all guests are locked in by iron gates over the front door before 7am! If that's not a fire hazard, I don't know what is.
Reviewed August 29, 2016
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Eagles Residence
|Review score 5.6
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