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Review score6.0
Based on 19 reviews
East Bourne Resort
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6.0 Guest rating
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"1. Decently sized room 2. Good food 3. Prompt service 4. Goo..."

AbhayIndia
Swimming pool
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6.8 Good location
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6.8Location
  • 300 meters to public transportation

  • Sauna

  • Steamroom

  • Balcony/terrace

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Room choices
Superior Double or Twin Room
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  • 65 m²/700 ft²
  • 2 single beds or 1 king bed
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Super Deluxe Room
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  • Mountain view
  • 25 m²/269 ft²
  • 1 double bed
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Deluxe Room
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  • City view
  • 24 m²/258 ft²
  • 1 double bed
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Verified guest reviews

Agoda Reviews (19)Booking.com Reviews (27)
4.7
Filter by guest type:
Cleanliness5.9
Facilities6.5
Location6.8
Room comfort and quality5.9
Service6.3
Value for money5.9
Provided by verified guests of Agoda
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Showing 16 verified guest comments
12
7.2
mehtab from India
Couple
Deluxe Room
Stayed 1 night in March 2017
Very good
water supply in bathroom was pathetic ..
Reviewed March 05, 2017
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6.0
Gaurav from India
Family with young children
Deluxe Room
Stayed 2 nights in August 2015
Over rated as per standards & food quality was bad
Well maintained, courteous staff, room service
Above average
Reviewed August 17, 2015
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5.3
Rohit from India
Couple
Deluxe Room
Stayed 1 night in June 2015
Looks good from outside, but no from in.
View, Parking Availability and Hotel Staff
The days was average. Pros: Location and View was good. Hotel staff was helpful. Parking for your own cae was not a problem at all. Cons: The restroom was not clean enough. Dinner plates were so old and messy, that even its design and paint had gone off.
Reviewed June 29, 2015
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3.7
Gourave from India
Family with young children
Super Deluxe Room
Stayed 2 nights in April 2015
Worst. Managed property in Shimla
Location , greenery , shuttle service
Room was big but stinking mini bar was not working. hot cattle was not working. swimming pool had very cold water. not able to use spa. was not having any male therapist. managemant is deaf does not listen and respond to complaints food was stale. a nightmare stay in Shimla.
Reviewed April 15, 2015
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8.7
Stuart from United Kingdom
Couple
Deluxe Room
Stayed 4 nights in April 2014
Quirky colonial style hotel in quiet setting
Beautifully perched on the hillside with excellent views and free lifts into and out of town
We wanted somewhere to relax in Shimla and the East Bourne didn't disappoint. It combines the typical features of Shimla reflecting the town's history in the British Empire and the stunning location. It is quite a way out of the main Mall in Shimla but the hotel offers free rides to and from the Mall. The only downside to this is they stop in the early evening so plan ahead if you want to get back after dinner in the evening. The only other slight problem we had was that the room smelled quite strongly of smoke, but this was outweighed by the stunning views so we didn't move.
Reviewed June 24, 2014
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8.0
satyamurthy from India
Family with teens
Deluxe Room
Stayed 2 nights in March 2013
very calm and nice environment
garden and ambience
great
Reviewed April 20, 2014
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3.3
Sandeep from India
Family with young children
Deluxe Room
Stayed 4 nights in January 2014
Given the wrong room categories on day1
Staff was good and courteous but not authororised
On day 1 we found that room was not heated and not the category we asked for. My wife fallen sick due to non-heated room. There was duplicate guest allotment to one of the room created confusion. There is no central heating in hotel, no thermostat to control for personal control. Total Mismanagement. Hotel is far away from Shimla mall road. Worst experience ever of a hotel.
Reviewed January 31, 2014
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7.7
John from United Kingdom
Solo traveler
Super Deluxe Room
Stayed 3 nights in April 2013
Very pleasant and relaxing
Food, staff, location
Very good. My only complaint was that 1) when used as a conference centre, I felt as a private guest that I was neglected 2) On 2 days the hotel was "invaded" by parties of very noisy schoolchildren which spoilt the ambience.
Reviewed April 19, 2013
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2.3
BHUSHAN from India
Family with young children
Super Deluxe Room
Stayed 1 night in December 2012
Useless hotel and service with arrogant style
Please do not promote this hotel as they are very partial with your customer
Dear Sir, The hotel stay is very uncomfortable, hospitality is zero. They have around four to five rooms in there basement where even complete lights were not working and this for your kind of travel engines. After complaining the same and at last shouting some one came and arguing........
Reviewed December 06, 2012
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10.0
Carol from Australia
Couple
Super Deluxe Room
Stayed 3 nights in October 2012
Stunning location, outstanding service
Location, service & food
Beautiful views, wonderful staff, excellent service! At all times we were taken care of. I can say without reservation East Bourne is a flagship in hospitality. I only hope to be lucky enough to stay there again in the future.
Reviewed November 26, 2012
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12

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