Eastern And Oriental Hotel
Eastern And Oriental Hotel
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10.0
Exceptional

"Amazing place to stay!"

bozena

|

May 3, 2018

Studio Suite - Victory Annexe - Bathroom Eastern And Oriental Hotel
Studio Suite - Victory Annexe - Bathroom
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Lobby Eastern And Oriental Hotel
Lobby
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Lobby Eastern And Oriental Hotel
Lobby
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Interior view Eastern And Oriental Hotel
Interior view
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Exceptional
Location
9.1
See all 6 photos Eastern And Oriental Hotel
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What guests are saying:
Nice and clean room Great breakfast, guest benefits and services
Priscilla from Singapore
Group
Beautiful hotel, spacious rooms, friendly staff, great breakfast, perfect sea view. What more can you ask for. Would love to try the heritage wing next time
Hao from Singapore
Group
Must stay in this hotel
Tuen from Singapore
Solo traveler
The room we booked is at victory annex with a sea view. Great service by the staff.
Wan
Solo traveler
Very nice hotel, nice view
sook from United Kingdom
Solo traveler
Everything is very good here . Thank you for the friendly service. This hotel really so beautiful, clean, comfortable . We have a very good time to stay here . Thank you so much ^^
Low from Malaysia
Couple
Soundproofing was bad, can hear opposite unit slamming the door shut. Good hotel otherwise.
KL from Malaysia
Couple
- good stay, friendly staffs, clean room, nice breakfast - sheltered pool with nice views - wonderfully restored, oozing heritage.. - hallways a little creepy though - got the corner room.... but everything was fine
Boo from Singapore
Family with young children

Eastern And Oriental Hotel

Exceptional location
- Inside city center
- What's nearby?
Excellent
From 3518 reviewsSee what guests said
8.9
/
10
Exceptional room comfort and quality
9.2
Recommended by 94% of guests
Value for money8.6
Distance to city center0.5 km
Location rating9.1
Nearest airportPenang International Airport (PEN)
Distance to airport15.4 km
  • Airport transfer

  • Located in heart of Penang

  • Currency exchange

  • Free Wi-Fi in all rooms!

Room choices
9.2
Exceptional
Room comfort & quality
This property is in high demand!Booked 22 times since yesterday | 12 travelers are looking at this property right now
Straits Suite - Heritage Wing
Straits Suite - Heritage Wing
...
  • Room size: 87 m²/936 ft²
  • Ocean view
  • 1 double bed
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Corner Suite
Corner Suite
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  • Room size: 123 m²/1324 ft²
  • Sea view
  • 1 king bed
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Georgetown Suite - Heritage Wing
Georgetown Suite - Heritage Wing
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  • Room size: 79 m²/850 ft²
  • City view
  • 1 double bed
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Writers Suite - Heritage Wing
Writers Suite - Heritage Wing
...
  • Room size: 135 m²/1453 ft²
  • Ocean view
  • 1 double bed or 2 single be...
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Deluxe Suite - Heritage Wing
Deluxe Suite - Heritage Wing
...
  • Room size: 58 m²/624 ft²
  • Partial ocean view
  • 1 double bed or 2 single be...
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Studio Suite - Victory Annexe
Studio Suite - Victory Annexe
...
  • Room size: 55 m²/592 ft²
  • Sea view
  • 1 double bed or 2 single be...
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Premier Suite - Heritage Wing
Premier Suite - Heritage Wing
...
  • Room size: 59 m²/635 ft²
  • Ocean view
  • 1 double bed or 2 single be...
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Twin Deluxe
Twin Deluxe
...
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    Victory Annexe Studio Suite with Breakfast
    Victory Annexe Studio Suite with Breakfast
    ...
    • Balcony/terrace
    • Shower and bathtub
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    Double Standard
    Double Standard
    ...
    • Balcony/terrace
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    Have a question for Eastern And Oriental Hotel?

    What people love about the property

    • 9.2
      Exceptional

      "Great place to relax and eat nice food."

      Robert

      |

      December 24, 2017

    • 10.0
      Exceptional

      "Clean rooms, great breakfast , perfect location"

      Feisal

      |

      November 1, 2017

    • 10.0
      Exceptional

      "Good Location , Great Staffs and Wonderful Food!!!"

      Samuel

      |

      October 15, 2017

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    More about Eastern And Oriental Hotel

    More about Eastern And Oriental Hotel

    9.6
    Exceptional

    "Nice service, nice sea view, and nice room."

    Suiting

    |

    February 21, 2018

    An overview

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    Nearest essentials

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
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    What they offer

    10.0
    Exceptional

    "Staff are very helpful and friendly."

    Karen

    |

    March 16, 2018

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    What's nearby

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
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    Property's guest policies

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    Some helpful facts

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    Announcements

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    Real reviews from real guests

    Agoda Reviews (3518)Booking.com Reviews (2044)
    8.9
    /
    10
    Cleanliness9.2
    Facilities9.0
    Location9.1
    Room comfort and quality9.2
    Service9.0
    Value for money8.6
    Provided by verified guests of Agoda
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    All guests (3518)
    All room types
    Showing 2695 verified guest comments
    12345
    10.0
    Exceptional
    Andrew from Australia
    Couple
    Writers Suite - Heritage Wing
    Stayed 1 night in November 2018
    Luxurious weekend away”
    We booked a suite for the weekend asking for a quiet room. We were surprised to find we had been upgraded as we arrived. The room we ended up with was huge with a board room, entertaining area, a living room, office and large bedroom. This is where royality would stay when visiting Penang. It was simply amazing!
    Reviewed December 11, 2018
    Dear Valued Guest, Many thanks for choosing to stay with us. It is great to know that you have enjoyed your weekend stay and it would be a pleasure to have you visit us again in the near future. We look forward to welcoming you back. Kind regards, The Management
    Responded December 11, 2018
    Eastern And Oriental Hotel
    10.0
    Exceptional
    Wan from Malaysia
    Couple
    Deluxe Suite - Heritage Wing
    Stayed 1 night in December 2018
    Great hotel”
    The hotel interior was so overwhelming. The personalised service provided left good feeling on us. We enjoyed our short stay here with a great large room. The location of the hotel is closed by to almost everything. Breakfast also excellent. We didn't manage to enjoy or explore other facilities but we intend to stay here again in the future.
    Reviewed December 10, 2018
    10.0
    Exceptional
    Siti from Malaysia
    Business traveler
    Studio Suite - Victory Annexe
    Stayed 1 night in November 2018
    worth the stay”
    Nice room with amazing sea view.
    Reviewed December 11, 2018
    Dear Valued Guest, Thank you for staying with us. It is nice to know that you have enjoyed your stay and we look forward to welcoming you back in the near future. Kind regards, The Management
    Responded December 12, 2018
    Eastern And Oriental Hotel
    10.0
    Exceptional
    Mijeong from South Korea
    Family with young children
    Deluxe Suite - Heritage Wing
    Stayed 1 night in November 2018
    Back to 19th Century Museum Stay”
    Worthy to glimpse lifestyle of 19th Century British Colonial Era, We stayed at Heritage Wing suite, very spacious and clean, breakfast was sumptious and wonderful, free flow of coffee and freshly squeezed fruit juice, excellent service by all the staffs, from the moment we stepped in the lobby till we grabbed our taxi to the airport, they welcomed us and showed extra care for us. One particular incident was the staff at Sarkis during breakfast today offered to wash my scissors used for my daughter. Thanks Ms Mun! Lots of places to take photos, conveniently located at 10 min walking distance to Georgetown Campbell Street Market or 5RM grab ride, Will try new wing next visit!
    Reviewed November 24, 2018
    Dear Valued Guest, Thank you for staying with us recently. We are pleased to know that overall you have thoroughly enjoyed your stay and would be planning a return. It was a pleasure having you as our guest and we look forward to welcoming you back. Kind regards, The Management
    Responded November 26, 2018
    Eastern And Oriental Hotel
    9.6
    Exceptional
    myra from United Kingdom
    Couple
    Studio Suite - Victory Annexe
    Stayed 3 nights in November 2018
    Gracious living at the e and o”
    Having spent time in penang for the last 15 years we decided to stay at the Evans o victory annexe for five nights whilst visiting friends we had a room on 15 th floor which afforded a magnificent 180 view of the penang skyline where we spent time in the shaded balcony at various times of day. The infinity pool is excellent on floor 6 where staff bring iced water and attend to your comfort. We chose to have breakfast in the dining in 6 the floor where one could order eggs cooked to order although a much more varied breakfast is available in sarkies. We are at the dinner buffet in sarkies to be highly recommended. It is hard to find any fault with the hotel certainly the best Lon the island. We are returning in January to enjoy the experience once more!!
    Reviewed November 24, 2018
    Dear Valued Guest, Thank you for choosing to stay with us for 3 nights. We are delighted to know that you have had a great experience and would be returning in January. It was a pleasure having you as our guest and we look forward to your return. Kind regards, The Management
    Responded November 26, 2018
    Eastern And Oriental Hotel
    6.4
    Good
    Mohd from Malaysia
    Couple
    Deluxe Suite - Heritage Wing
    Stayed 2 nights in November 2018
    Banquet service and staffs”
    Room was absolutely fine and very spacious. Juz tiny minor thing happen because it an Old building so we can tolerate with that. BUT WE WERE UNHAPPY AND DISSAPPOINTED WITH THE BANQUET SERVICE N STAFFS. We were there attended my sister wedding on last saturday (Nov, 24th). The service really bad, after the third course meal they supposed to change the plate n refill the drink without we request but the staffs didnot do that. We had to request new plate every course, they seem didnot bother to change it. Staffs rushing to take back the Food on the table to the Kitchen eventough they saw we still eating. My sister lost few things on the reception table and she also lost her bag at the common area. We relized that some common area didnot hv cctv survelience. Please improve ur banquet service n stop using partime student or train them first! It is very important for 5 stars hotel like ur.
    Reviewed November 28, 2018
    Dear Valued Guest, Thank you for staying with us and sharing your feedback in this review. It is regrettable that your stay with us did not meet the expectation in some areas and we would like to offer our sincere apologies for this. As we exercise continuous improvement, we have taken note of your feedback in regards to areas that require attention. Once again, thank you for your valuable feedback and we hope to have the opportunity of welcoming you back. Kind regards, The Management
    Responded November 29, 2018
    Eastern And Oriental Hotel
    10.0
    Exceptional
    LOK from Macau
    Couple
    Georgetown Suite - Heritage Wing
    Stayed 1 night in October 2018
    Super nice view and breakfast”
    This is hotel located in a very convenience area, close to Love Lane (one of the attraction in Penang), easy access, friendly staff. Highly recommend to stay in the new wing, as every room facing the sea. Breakfast got a lot of choices
    Reviewed November 02, 2018
    Dear Valued Guest, Thank you for staying with us. It gives us great pleasure to know that you have thoroughly enjoyed your stay. We look forward to welcoming you back in the near future. Kind regards, The Management
    Responded November 03, 2018
    Eastern And Oriental Hotel
    10.0
    Exceptional
    Vanessa from United States
    Solo traveler
    Studio Suite - Victory Annexe
    Stayed 2 nights in October 2018
    Colonial @ Its Finest”
    This historical hotel is spendy, but worthwhile for the excellent service, amenities and the 6th floor pool alone! Within easy walking distance of plenty of great restaurants, bars and sights to see in colonial Georgetown. The Planter's Bar offers a great free HH and the food at the Bar is absolutely delish. Highly recommend the Beef Rendang. Thumbs Up on staying at E&O! Waaaay Up!
    Reviewed October 14, 2018
    Dear Valued Guest, Thank you indeed for staying with us recently. It is great to know that you have thoroughly enjoyed your stay and we look forward to the pleasure of welcoming you back in the near future. Kind regards, The Management
    Responded October 15, 2018
    Eastern And Oriental Hotel
    10.0
    Exceptional
    Siti from Singapore
    Family with young children
    Studio Suite - Victory Annexe
    Stayed 1 night in September 2018
    Wonderful stay!”
    My 2nd stay here and everything was still as good as i remembered. From the room to the dining and location. Strategically placed in the heart of Georgetown (walking distance) with a fantastic view of the straits. Great service as well as facilities and an excellent spa as well!
    Reviewed October 09, 2018
    Dear Valued Guest, Thank you for returning to stay with us for the 2nd time. It is great to know that we have once again made your stay memorable and every aspect of your stay met with your expectation. We look forward to the pleasure of welcoming you back when you next visit Penang. Kind regards, The Management
    Responded October 09, 2018
    Eastern And Oriental Hotel
    8.8
    Excellent
    Siok from Singapore
    Family with teens
    Corner Suite
    Stayed 1 night in September 2018
    Clean room convenient location”
    Booked the corner suite and we had a balcony with a sea view. It was fantastic, pretty scenery and enjoying the sea breeze. Room is very spacious and clean. Location is near to the central. Staff is helpful though they don’t really wear a smile. Overall you are paying for a premium experience.
    Reviewed September 30, 2018
    Dear Valued Guest, Thank you for staying with us recently. It is a pleasure to know that you have thoroughly enjoyed your stay and everything was perfect. We look forward to welcoming you back for another great stay when you next visit Penang. Kind regards, The Management
    Responded October 01, 2018
    Eastern And Oriental Hotel
    8.0
    Excellent
    Phek from Malaysia
    Couple
    Corner Suite
    Stayed 1 night in May 2018
    Good hotel but customer service need to improve”
    Very beautiful hotel, great location, beautiful heritage building however need to improve on staff manners and customer hospitality services. Staff not friendly, no smile no greeting and it's very disappointed for a 5 stars hotel but no 5 star staff manners. They should learn from Bali Bvlgari Hotel & Resort staff or all Mandarin Oriental staff training.
    Reviewed September 21, 2018
    Dear Valued Guest, Thank you for staying with us in May. Whilst we note that overall you have enjoyed your stay in the Corner Suite, we have taken note of your feedback in regards to areas for improvement. We are very concerned about the attitude of the staff as described in your review. We indeed take your feedback seriously as it serves to be part of our continuous effort to improve further and constantly provide excellent service to all valued guests. We hope to have the pleasure of welcoming you back in the near future. Kind regards, The Management
    Responded September 22, 2018
    Eastern And Oriental Hotel
    8.4
    Excellent
    Paul from United Kingdom
    Couple
    Deluxe Suite - Heritage Wing
    Stayed 5 nights in November 2018
    Excellent”
    Full price room in Heritage wing would be expensive for the quality of the room décor. additional charge for an additional coffee capsule? Staff, facilities and standards were excellent. There was a shortage of information upon arrival and confusion about facilities, access to 6th floor victory wing, bar and meal times mini bar costs etc. Concierge was very, very good. Overall we had a very good stay at the E&O
    Reviewed November 27, 2018
    Dear Valued Guest, Thank you for sharing your recent stay experience with us. We are glad to know that overall you have had a very good stay. As we exercise continuous improvement, we acknowledge your feedback in regards to areas that require attention. It was a pleasure having you as our guest and we look forward to welcoming you back. Kind regards, The Management
    Responded November 28, 2018
    Eastern And Oriental Hotel
    7.2
    Very good
    Wei from Malaysia
    Business traveler
    Studio Suite - Victory Annexe
    Stayed 3 nights in October 2018
    Relaxing beach side breeze and music”
    A camera trigger happy place to stay with great interior design which truly feel like I was transported back in time. Love the amazing bath tub and the arrangement of the room design. A plus point for coffee lovers as you get a push button coffee machine. Breakfast spread is good just that sugar content can be further reduced for a healthier spread. As part of environmental initiatives hope the hotel can consider changing the way toiletries are provided by using glass dispenser instead of the current bottle styles option. In the move of a cleaner air hope to see the hotel becomes a smoke free zone for all rooms as this disrupt the relaxing moments guest can have at the balcony when other guest are puffing away. A truly relaxing and memorable stay and enjoyed all the in room dining with very reasonable prices as well. Lastly having the fan really made it a stay which allows guest to reduce their own carbon footprint plus the amazing sea breeze and smell really brings the experience to the next level.
    Reviewed November 18, 2018
    Dear Valued Guest, Thank you for staying with us recently. We are delighted to know that you have had a truly relaxing and memorable stay and we look forward to the pleasure of welcoming you back in the near future. Kind regards, The Management
    Responded November 21, 2018
    Eastern And Oriental Hotel
    10.0
    Exceptional
    Theresa from Singapore
    Solo traveler
    Georgetown Suite - Heritage Wing
    Stayed 3 nights in August 2018
    An Excellent Classy Hotel”
    I had a weekend stay here at E&O. It exceeded my expectations on all counts. I was at the older wing, the Heritage wing. The furnishings and flooring have definitely seen better days but they are well maintained. The in-house spa is a very good one. Thanks E&O for taking such great care of me!
    Reviewed September 05, 2018
    Dear Valued Guest, Thank you for staying with us recently. It gives us great pleasure to know that you have had an excellent weekend stay and everything was above your expectations. We look forward to welcoming you back for another great stay when you next visit Penang. Kind regards, The Management
    Responded September 06, 2018
    Eastern And Oriental Hotel
    9.2
    Exceptional
    Siti from Singapore
    Couple
    Studio Suite - Victory Annexe
    Stayed 1 night in June 2018
    Exceptional”
    My stay in E & O is a great one. Its a good location, staff were friendly and courteous. The hotel is well maintain at clean at all times. I am amazed by the top notch service rendered by all staffs. Probably need to work on to provide variations to the buffet menu for breakfast. Consider into account of traveler that stay over for a long vacation, they may get bored of the same buffet style each day.
    Reviewed August 20, 2018
    Dear Valued Guest, Thank you for staying with us in June. We are delighted to know that you had a great stay and it would be a pleasure to have you visit us again. We look forward to welcoming you back in the near future. Kind regards, The Management
    Responded August 21, 2018
    Eastern And Oriental Hotel
    8.4
    Excellent
    Yin from Singapore
    Business traveler
    Deluxe Suite - Heritage Wing
    Stayed 2 nights in August 2018
    Best luxury hotel in town”
    The building was erected in 1885 and they have expanded the new wing with high floor suites. I chose to stayed at the heritage wing. I truly enjoyed the flair of old Brits from the decor and ambiance. It is pleasant surprise to have different type of local fruits served after they clean the room. Penang road is 5 mins walk away.
    Reviewed August 06, 2018
    Dear Valued Guest, Thank you indeed for staying with us. It is great to know that you have truly enjoyed your 2 nights stay in the Heritage Wing. It was a pleasure having you as our guest and we look forward to welcoming you back in the near future. Kind regards, The Management
    Responded August 07, 2018
    Eastern And Oriental Hotel
    8.0
    Excellent
    MICHELLE from Malaysia
    Business traveler
    Studio Suite - Victory Annexe
    Stayed 1 night in July 2018
    Very good”
    the food was so good! staff are very polite and friendly too. however, unlike how i was informed, there's no coffee in the room, no drinks, and the coffee machine is not functioning also. the bathtub itself is a little bit dirty.Despite that, all are good!
    Reviewed July 18, 2018
    Dear Valued Guest, Thank you indeed for staying with us. Whilst we note that overall you had enjoyed your one night stay, we have taken note of your feedback in regards to areas of shortcomings. Allow us to offer our sincere apologies for this and we hope to have the opportunity of welcoming you back in the near future. Kind regards, The Management
    Responded July 19, 2018
    Eastern And Oriental Hotel
    10.0
    Exceptional
    Loretta from Hong Kong
    Family with young children
    Studio Suite - Victory Annexe
    Stayed 5 nights in July 2018
    Best choice in Georgetown ”
    Location and service is excellent. It is located at the quiet side of Georgetown but also Easy to walk to The busy old town . A few nearby restaurants from the hotel . We stayed at the new wing For 5 nights and I guess the old wing is a bit too old unless you are really into the historical 100 years old building. Great breakfast with a wide selection of food. There is daily complimentary snacks and drinks buffet during happy hour. While we were chilling out with drinks and snacks at the lounge my kid just jumped into the infinity pool which is just right next to us. Great atmosphere with beautiful sea view. Highly recommended!
    Reviewed July 08, 2018
    Dear Valued Guest, Thank you indeed for staying with us. It is great to know that you have enjoyed your 5 nights stay and everything was perfect. It would be a pleasure to have you with us again and we look forward to welcoming you back. Kind regards, The Management
    Responded July 09, 2018
    Eastern And Oriental Hotel
    9.2
    Exceptional
    Alia from Malaysia
    Couple
    Deluxe Suite - Heritage Wing
    Stayed 2 nights in June 2018
    time travel and feel like royals”
    We have always wanted to give E&O a try but since there are so many other hotels in penang to give a shot, E&O was always playing at the back of our mind for when the right time comes. This was it. We booked a room at the HERITAGE WING because we wanted the full experience rather than just a feel. All heritage wing guests gets free jockey service and this was amazing for us as we had musical instruments loaded in our vehicle which if we chose a diff establishment we would have to unload. Our room was righhttt up at the end and the long corridor gave us a spooky feel but that was part of the experience we were looking for. the room had a separate living with massive windows. the bathroom was amazing. there one pool on each wing both with different feel. the only down-side to our stay was the breakfast buffet was serve in the other wing where its quite a walk when you have a hangover. we wanted to opt for room service breakfast but they dont offer sets so buffet it is. bed was amazing!!
    Reviewed June 26, 2018
    Dear Valued Guest, Thank you indeed for staying with us. We are delighted to know that overall you had enjoyed your 2 nights stay and it would be a pleasure to welcome you back in the near future. Kind regards, The Management
    Responded June 27, 2018
    Eastern And Oriental Hotel
    9.2
    Exceptional
    Ahmad from Malaysia
    Family with young children
    Studio Suite - Victory Annexe
    Stayed 1 night in June 2018
    History & Heritage”
    I stayed for one night.. This hotel is full with history & heritage. They give me free upgrade to premier room. So lovely! The breakfast is good. The location is great and also free parking for guest. The only complaint that I want to make is the problem of toilet bowl. It is leaking. But no one have been send to rectify the problem. I don’t make noise since I just stayed for one night and I still can tolerate about that.
    Reviewed June 23, 2018
    Dear Valued Guest, Thank you for your recent stay with us. It is great to know that you enjoyed the breakfast and the hotel's central location being close to many places of attractions. On another note, we acknowledge your feedback regarding the leaking problem and rest assured this will be addressed accordingly. It was a pleasure having you as our guest and we look forward to welcoming you back. Kind regards, The Managemetn
    Responded June 25, 2018
    Eastern And Oriental Hotel
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