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Eastern And Oriental Hotel
Eastern And Oriental Hotel
Eastern And Oriental Hotel
Eastern And Oriental Hotel
Eastern And Oriental Hotel
Eastern And Oriental Hotel
Eastern And Oriental Hotel

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7,096 reviews

7,096 reviews

See map



Location rating score

Exceptional location - Inside city center
Popular neighborhood
Exceptional for walking
Walkable places
Beach Blanket Babylon

50 m


50 m

Slippery Senoritas

50 m

Renaissance Pewter

50 m

Penang Pewter

50 m

Popular landmarks
Cheong Fatt Tze - The Blue Mansion

220 m

Armenian Street

830 m

Pinang Peranakan Mansion

830 m

Penang Fort Cornwallis

880 m

Khoo Kongsi

990 m

Closest landmarks
Farquhar's Bar

20 m

Club Momo

150 m

Upper Penang Road

160 m

Friendship Park

180 m

Cheong Fatt Tze - The Blue Mansion

220 m


Eastern And Oriental Hotel

10 Farquhar Street, Georgetown, Penang, Malaysia - See map

The car parking and the Wi-Fi are always free, so you can stay in touch and come and go as you please. Strategically situated in Georgetown, allowing you access and proximity to local attractions and sights. Don't leave before paying a visit to the famous Pinang Peranakan Mansion. Rated with 5 stars, this high-quality property provides guests with access to massage, restaurant and hot tub on-site.

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Sparkling clean

Located in heart of Penang

Check-in [24-hour]

Excellent room comfort & quality

Airport transport

Hygiene Plus
This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
See all amenities
Preventative Equipment
Hand sanitizer
Free face masks
Sterilizing equipment
Health and Medical
First aid kit
Doctor/nurse on call


Front desk [24-hour]

Transport to airport

Bicycle rental

Valet parking

Exercise area

Swimming pool [outdoor]

Complimentary WIFi in all rooms

Luggage storage

This property is in high demand!

15 travelers have booked today.

Value for money8.6
Distance to city center0.5 km
Location rating9.1
Nearest airportPenang International Airport (PEN)
Distance to airport15.7 km

Rooms available at Eastern And Oriental Hotel

Room comfort & quality


Corner Suite
  • Room size: 123 m²/1324 ft²
  • Sea view
  • 1 king bed
Enter dates to see prices
Premier Suite - Heritage Wing
  • Room size: 59 m²/635 ft²
  • Ocean view
  • 1 king bed or 2 single beds
Enter dates to see prices
Writers Suite - Heritage Wing
  • Room size: 135 m²/1453 ft²
  • Ocean view
  • 1 king bed or 2 queen beds
Enter dates to see prices
Deluxe Suite - Heritage Wing
  • Room size: 58 m²/624 ft²
  • Partial ocean view
  • 1 king bed or 2 single beds
Enter dates to see prices
Victory Annexe Studio Suite Twin
  • Room size: 55 m²/592 ft²
  • Sea view
  • 1 king bed or 2 single beds
Enter dates to see prices
Victory Annexe Studio Suite King
  • Room size: 55 m²/592 ft²
  • Sea view
  • 1 king bed
Enter dates to see prices
Heritage Wing Deluxe Suite with 2 Single Beds
  • Room size: 58 m²/624 ft²
  • Partial sea view
  • 2 single beds
Enter dates to see prices
Georgetown Suite - Heritage Wing
  • Room size: 79 m²/850 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Straits Suite - Heritage Wing
  • Room size: 87 m²/936 ft²
  • Ocean view
  • 1 king bed
Enter dates to see prices
Heritage Wing Superior Suite with 2 Single Beds
  • Room size: 57 m²/614 ft²
  • City view
  • 2 single beds
Enter dates to see prices

Frequently asked questions

What time is check-in and check-out at Eastern And Oriental Hotel?

Check-in is from 03:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The hotel also offers 24-hour check-in.

How do I get to Eastern And Oriental Hotel?

Eastern And Oriental Hotel is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind with the additional charge of 150 MYR. Just use the "Let us know what you need" section of the booking page to let the hotel know you want a ride, and they will contact you via the Agoda messaging service. For those who wish to drive their own cars, Eastern And Oriental Hotel has a car park right on site for maximum convenience. Parking is free for guests. You can drive in and park yourself, or use valet service offered at the hotel. If you're looking for an easy way to get around Penang with private transportation, the hotel can arrange both taxis or car rental.

Is breakfast offered at Eastern And Oriental Hotel?

Start your mornings right, with the continental and buffet breakfast options offered at Eastern And Oriental Hotel. There's an additional charge of 58 MYR for adults and 34 MYR for children if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the hotel.

What are my dining options at Eastern And Oriental Hotel?

Eastern And Oriental Hotel features 3 on-site restaurants for your dining convenience. Meals served include breakfast, dinner and lunch. You can pick and choose from a wide array of cuisines including international and asian. Dishes are served in a la carte and buffet during opening hours. Light meal like soup, coffee or tea, desserts and salad are served using only quality ingredients. To meet any special dietary requirements, vegetarian and halal diets are prepared with the utmost care and attention.

Can special events be hosted at Eastern And Oriental Hotel?

Both indoor and outdoor venues are available to choose for your special gathering. Large events and gatherings such as weddings and private events can be hosted at Eastern And Oriental Hotel. Small or intimate events like birthday parties, honeymoons and graduation parties can also be accomodated. Services for wireless internet, event decoration and audio-visual equipment are offered to help your event go smoothly. End your big event day with special turn-down services to celebrate your special occasion. Services including room decorations and flower petals are available upon request.

Can business events be hosted at Eastern And Oriental Hotel?

On-site venues and convenient event services make Eastern And Oriental Hotel an ideal choice for hosting meetings. All available venues come in different styles and sizes and can accommodate up to 800 people. An extensive range of facilities and services including projector or LED display, free Wi-Fi, meeting stationery and audio-visual equipment is available to help your business meeting or event a successful one.

What is the smoking policy at Eastern And Oriental Hotel?

Eastern And Oriental Hotel does not permit smoking in any of its rooms, but allows smoking in designated areas.

What is the closest train, metro, or bus station to Eastern And Oriental Hotel?

The closest train, metro, or bus station to Eastern And Oriental Hotel is Komtar Bus Terminal, 1.1 km away.

What restaurants are nearby Eastern And Oriental Hotel?

Restaurants including Sarkies, 1885 and Hana Shima are popular in Eastern And Oriental Hotel’s neighborhood which is known as Georgetown.

What popular shopping places are close to Eastern And Oriental Hotel?

Shopping options in Eastern And Oriental Hotel’s Georgetown neighborhood include Prangin Mall, 1st Avenue Mall and Ernest Zacharevic x E&O Gallery.

What are popular attractions near Eastern And Oriental Hotel?

Guests at Eastern And Oriental Hotel can easily visit Pinang Peranakan Mansion, Cheong Fatt Tze - The Blue Mansion and Khoo Kongsi located in the Georgetown area.

What popular natural sightseeing spots are close to Eastern And Oriental Hotel?

Eastern And Oriental Hotel’s nearby natural sights include Depoh Kerajaan Pulau Pinang and Bukit Olivia located in the same Georgetown area.

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Explore the neighborhood

What people love about Eastern And Oriental Hotel

  • 9.6


    "E&O situated at a strategic location with famous restaurant nearby."



    August 3, 2022

  • 9.6


    "Will come back again!"



    August 1, 2022

  • 10


    "Truly happy with the service & facilit"



    August 1, 2022

Property ranking|Compared to 2,417 Penang properties
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Room comfort score
Cleanliness score
Location score
Room size
69 sqm.
Better than
of Penang properties
Better than
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Better than
of Penang properties
Bigger than
of Penang properties
Overall rating:


5,125 reviews
Read all reviews >
What travelers say they love:
Good variety of breakfast buffet, unique design hotel room.
Pau from Malaysia
More about Eastern And Oriental Hotel

More about Eastern And Oriental Hotel

Eastern And Oriental Hotel

You'll love the exceptional convenience during your stay at Eastern And Oriental Hotel, located right in the heart of the city center, with an easy access to everything in Penang. The true local flavors and culture of Penang are yours with a stay at Eastern And Oriental Hotel, located just 820 m from the famous Pinang Peranakan Mansion.
The superior services and facilities offered at Eastern And Oriental Hotel will make for a memorable stay. Stay connected throughout your stay with free internet access provided. To help pre-arrange your arrival and departure, airport transfer services can be booked before you even check in. Your explorations of Penang can be assisted with taxi and car hire services available.
Parking is provided free of charge for guests. You'll have no problem planning out your days and transportation needs with front desk services including concierge service, luggage storage and safety deposit boxes. The hotel's ticket service and tours can even help you book tickets and reservations for entertainment and explorations. Wear your favorite outfits again and again thanks to the dry cleaning service and laundry service offered at Eastern And Oriental Hotel.
In-room conveniences such as 24-hour room service, room service and daily housekeeping will make staying in a great choice. The hotel is entirely non-smoking. Smoking may only take place in restricted designated areas.
Guests are guaranteed a comfortable stay while at Eastern And Oriental Hotel. To enhance your stay, some rooms at the hotel come with linen service, blackout curtains and air conditioning. The specially-designed rooms at Eastern And Oriental Hotel offer more than one layout option, including rooms that have separate living room and balcony or terrace. The hotel's in-room entertainment is second to none, with daily newspaper, television, in-room video streaming and cable TV provided to guests in select rooms.
You may be assured to know that a refrigerator, a coffee or tea maker, bottled water, instant coffee, instant tea and mini bar are available in some select rooms. You can stay fresh and clean with a hair dryer, toiletries, bathrobes and towels provided in some of the guest bathrooms. The executive lounge is an extra bonus for guests, providing an exceptionally comfortable and well-appointed atmosphere for lounging.

Dining and things to do

Wake up with no worries at Eastern And Oriental Hotel, where breakfast can be provided in house. What's better than a good cup of coffee? Start every vacation day at the hotel with an energizing cup of quality coffee. Throughout your stay, choose from a variety of delicious dining options at the hotel. Regardless of any dietary restrictions you may have, you'll eat well at Eastern And Oriental Hotel which has a selection of halal options.
Once there, be sure to check out bar for some in-house nighttime fun.
Never let a day go wasted when you're at Eastern And Oriental Hotel with all the activities and facilities provided. Warm up at the end of the day with a visit to the massage, hot tub, spa and sauna. The many offerings at Eastern And Oriental Hotel ensures you'll have plenty to do during your stay. No vacation is complete without a refreshing jump into the pool. The poolside bar at Eastern And Oriental Hotel gives you a great reason to spend more time in your swimsuit.
With the hotel's fitness facility, you can either get in your daily workout, or just sweat out your jet lag. Test your skills! Get competitive with your travel group or other guests, at the hotel's yoga room, hiking trails and bowling alley. No need to go anywhere after dinner -- play with friends or family at the library and shared lounge and TV area. You can find a perfect memento of your trip, or grab some simple travel supplies at the shops and souvenir shops.

Around the property

Venture outside the hotel and explore Penang. Your first day during your stay at Eastern And Oriental Hotel should include a visit to Chew's Jetty located 1.3 km away. Photograph yourself in front of Cheong Fatt Tze - The Blue Mansion located 220 m away, which people travel great distances to see.

Reasons to stay here

This hotel's facilities score higher than 97% of accommodations in the city.
Verified reviews for this hotel's food and dining options score it better than 99% of accommodations in the city.
This accommodation beats more than 99% of competition in the city on room comfort.

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Amenities and facilities


Most talked about facilities


310 mentions

Swimming Pool

172 mentions

Food & Dining

141 mentions


70 mentions

Languages spoken

  • English
  • Chinese [Cantonese]
  • Chinese [Mandarin]
  • Indonesian
  • Japanese
  • Korean
  • Malay
  • Tamil


  • Bicycles


  • Wheelchair accessible

Internet access

  • Complimentary WIFi in all rooms
  • Internet services
  • Wi-Fi in public areas

Things to do, ways to relax

  • Bowling alley
  • Exercise area
  • Garden
  • Hiking
  • Hot tub
  • Massage
  • On-site entertainment
  • Sauna
  • Spa
  • Swimming pool [indoor]
  • Swimming pool [outdoor]
  • Ticket services
  • Tours
  • Yoga room

Cleanliness and safety

  • Anti-viral cleaning products
  • Body thermometer
  • Breakfast in room
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Doctor/nurse on call
  • Face coverings on staff
  • First aid kit
  • Free face masks
  • Hand sanitizer
  • Hot water linen and laundry washing
  • Hygiene certification
  • Individually-wrapped food options
  • Physical distancing of at least 1 meter
  • Protective screens in common areas
  • Room sanitization opt-out available
  • Rooms sanitized between stays
  • Safe dining setup
  • Sanitized kitchen and tableware items
  • Staff trained in safety protocol
  • Sterilizing equipment
  • Temperature check for guests and staff

Dining, drinking, and snacking

  • Alternative meal arrangement
  • Bar
  • Coffee shop
  • Happy hour
  • Kitchen
  • Poolside bar
  • Restaurant [halal]
  • Restaurants
  • Room service [24-hour]

Services and conveniences

  • Air conditioning in public area
  • Concierge
  • Contactless check-in/out
  • Currency conversion service
  • Daily cleaning
  • Disabled facilities
  • Doorman
  • Dry cleaning
  • Elevator
  • Food delivery
  • Gift/souvenir shop
  • Grooming service
  • Ironing service
  • Laundry service
  • Library
  • Luggage storage
  • Meeting/banquet facilities
  • Postal service
  • Safety deposit boxes
  • Shops
  • Shrine
  • Smoke-free property
  • Smoking area
  • Terrace

For the kids

  • Babysitting service
  • Kids meal
  • Swimming pool [kids]

Land sports

  • Golf course (within 3 km)


  • CCTV in common areas
  • Check-in/out [private]
  • Check-in [24-hour]
  • Exterior corridor
  • Fire extinguisher
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed
  • Safety/security feature
  • Security [24-hour]
  • Smoke alarms

Getting around

  • Car park [free of charge]
  • Car park [on-site]
  • Rental car
  • Taxi service
  • Transport to airport
  • Valet parking

Sports equipment rental

  • Bicycle rental

Available in all rooms

  • A/C
  • Bathrobes
  • Bathtub
  • Coffee/tea machine
  • Complimentary drinking water
  • Daily newspaper
  • Desk
  • Fan
  • Hair dryer
  • Internet access – LAN
  • Iron and ironing board
  • Linens
  • Lock box in room
  • Locker
  • Mini bar
  • Non-smoking
  • Phone
  • Private entrance
  • Satellite/cable channels
  • Scale
  • Seating area
  • Separate shower/bathtub
  • Shower
  • Slippers
  • Smoke alarm
  • Sofa
  • Toiletries
  • Towels
  • Wi-Fi
  • Wi-Fi [complimentary]
  • Wooden/parqueted flooring
Food and dining
Breakfast options
  • American
  • Asian
  • Continental
  • Full English/Irish
Restaurants on site


  • Cuisine: European, International

Sarkies Corner

  • Cuisine: International, Local


  • Cuisine: International, Local
10 Farquhar Street, Georgetown, Penang, Malaysia



  • Penang International Airport (PEN)
    15.7 km 25 min drive
  • Sultan Abdul Halim Airport (AOR)
    86.3 km

Public transportation

  • Komtar Bus Terminal
    1.2 km
  • Pengkalan Raja Tun Uda Bus Terminal
    1.2 km

Hospital or clinic

  • public health center
    350 m


  • Gurney Plaza
    3.3 km

Convenience store

  • 24 XPRESS
    360 m

Cash withdrawal

  • ATM
    330 m
What's nearby

Popular landmarks

  • Cheong Fatt Tze - The Blue Mansion
    220 m
  • Armenian Street
    830 m
  • Pinang Peranakan Mansion
    830 m
  • Penang Fort Cornwallis
    880 m
  • Khoo Kongsi
    990 m
  • Chew's Jetty
    1.4 km
  • Kek Lok Si Temple
    7.4 km
  • Batu Ferringhi Beach
    11.0 km
  • Entopia
    13.5 km
  • Escape Theme Park
    13.6 km

Nearby landmarks

  • Farquhar's Bar
    20 m
  • Beach Blanket Babylon
    50 m
  • Glo
    50 m
  • Slippery Senoritas
    50 m
  • Renaissance Pewter
    50 m
  • Penang Pewter
    50 m
  • Jln Penang Street Market
    90 m
  • Ernest Zacharevic x E&O Gallery
    110 m
  • Little Penang Street Market
    130 m
  • Club Momo
    150 m
Distances shown are straight-line distances on the map. Actual travel distances may vary.
Property policies
Children and extra beds

Extra beds vary by room. Please check each room's capacity for details.

All children are welcome.

Children 0-11 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 12 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
  • Due to the tax regulation, all guests are committed to the city tax surcharge which is not included in the property reservation cost and will be collected by the property upon check-in.
  • Effective 1 June 2014, the City Council of Penang will impose a Local Council Tax of MYR 3 per room per night for 4- and 5-star hotels and MYR 2 per room per night for 0- to 3-star hotels. The property’s star rating will be in accordance to the rating from the Local Council, and should the rating differ from the website, the Local Council rating will apply. This fee is payable directly to the hotel upon check-in and is not included in the room rate and taxes stated herein.
  • When booking 6 or more rooms, special policies may apply.
Some helpful facts


  • Check-in from15:00
  • Check-out until12:00

Getting around

  • Airport transfer fee150 MYR
  • Distance from city center0.5 km
  • Travel time to airport (minutes)30


  • Breakfast charge (unless included in room price)58 MYR

The property

  • Number of floors4
  • Number of restaurants3
  • Number of rooms 232
  • Room voltage240
  • Year property opened1885
  • Most recent renovation2001
Property announcements

Abiding by the Government Movement Control Order’s SOP, the Gymnasium, Swimming Pool, Spa and certain Food and Beverage outlets unfortunately will not be made available during your stay until further notice.

Reviews of Eastern And Oriental Hotel from real guests

Provided by verified guests of Agoda
Room comfort and quality9.2
Value for money8.6
High score for Penang
9+ Exceptional (1,920)
8-9 Excellent (697)
7-8 Very Good (429)
6-7 Good (133)
<6 Below Expectation (122)
Time of the year
Mar - May (881)
Jun - Aug (830)
Sep - Nov (778)
Dec - Feb (812)
All guests (5,125)
All room types
All languages

Show reviews that mention 

Showing 3,301 verified guest comments
Kimberley from Netherlands
Family with teens
Georgetown Suite - Heritage Wing
Stayed 4 nights in April 2010

Eastern Oriental; I was treated like a princess”

excellent service early check in without additional charges friendly and helpfull staf Clean rooms Spacious suites Perfect location 24/7 butler service Excellent breakfast
I cannot think of any drawbacks for this hotel

We stayed for 6 days in Penang in the eastern oriental hotel. I will recommend everyone to choose for this hotel. It is worth more than the money that you pay for it. It is the only 6 star hotel in Penang and you notice it with everything. We arrived early in the morning and our room was already available for us. Check in is handled by the staf of the hotel all you have to do is sit relax and enjoy your drink. We booked the george town suite. It was very spacious especially the bathroom. Everything was with a colonial touch. Very good way to start your holliday in Penang as it is famous for its colonial heritage. If you stay at this hotel you really get the full experience. The service of the hotel is excellent. Rooms are cleaned twice a day. Fresh fruit is brought to your room every afternoon. There is a butler service availble 24/7. So whenever you need something just push the button. Staff speaks english very well. Always very polite and friendly. Our rate included breakfast, which was a joy every morning. There was so much choice in food. pancakes and waffles are freshly made according to your choice. Staying at the eastern oriental was a real value added to my vacation in Penang. It made the experience complete!

Reviewed May 15, 2010

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Joh from Singapore
Family with teens
Deluxe Suite - Heritage Wing
Stayed 2 nights in June 2010

Eastern And Oriental Hotel”

Its romantic and laid-back charm
The aircon in its restaurant was too cold

Georgetown is a lovely place that reminds me of what Singapore used to look like when I was a child, when Fullerton Hotel was still a functioning general post office. And E&O, built by the Sarkies Brothers, reminds me of a Raffles Hotel without any pretentiousness. I think I appreciated E&O very much because of the way I travelled to Penang - by rickety train ride from Singapore to KL, from KL to Butterworth via coach and Butterworth via Georgetown via its antiquated ferry. As I approached the Ferry Terminal at Georgetown I was just thrilled. It felt like a trip back to a time when there were hardly any skycrapers to speak of. It just felt like a sense of Singapore in the early 70s; when Singapore River was still teeming with bumboats and large lorries plieds its narrow banks. But Georgetown is never as busy and bustling as Singapore. A five-minute taxi ride brought me to the hotel and I was just grateful to be able to talk to a hotel receptionist who was able to speak good English - and intuitive for a change. The staff were happy to change the room I had reserved as I preferred a room with twin beds rather than a room with a double bed. I loved the generous space the suite had. The bath room was great, as expected, but I was really taken by the generous view of the sea. I kept the windows open to get a sound of the sea in the evening. At night, my son said he saw bats. What a wicked and mysterious touch to the charm. The pool was small but I like the fact it is shaded nicely with palm trees around it. The sunset was beautiful and the pillows were firm and many. We even had beautifully made sarongs to wear to the pool. Breakfast comes with waffles - how grand. My son and I went around taking lots of photos. We just regret not checking out the wing where Herman Hesse stayed at.

Reviewed June 25, 2010

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heather from Australia
Deluxe Suite - Heritage Wing
Stayed 7 nights in April 2013

Affordable luxury in a heritage hotel”

large beautiful suites, ideal location in the colonial area of Georgetown, breakfast buffet in a glorious setting (indoor & outdoor)

My husband and I stayed at the Eastern & Oriental Hotel in April 2013. We booked a Deluxe suite in the Heritage Wing which overlooks the sea. The rooms are huge with separate living area, bedroom and bathroom, all beautifully furnished in grand style befitting the history of the Hotel. For the last two days of our seven night stay we moved across to the new Victory annexe wing which has only recently opened, as we wanted to experience both options with future stays in mind. These rooms, although new, are decorated in the same style and all have views of the sea (although you should request an ocean facing room rather than a side view room). Although not quite as large as the rooms in the original part of the Hotel, they do offer a balcony. There is a wet edge pool on the 6th floor, as well as a dining area for breakfast. Guests have the choice of having breakfast here or in the beautiful breakfast area on the ground floor. Staff are wonderful and we would highly recommend the Hotel to anyone travelling to Penang.

Reviewed April 27, 2013

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Ian from United Kingdom
Stayed 2 nights in September 2013

A taste of luxury”

The Comfort and convenience of the hotel The position and view from the hotel The welcome and service of the staff, especially Ming Y

Our stay at the Eastern and Oriental Hotel was relaxing and recreating! My husband and I enjoyed our stay at the Eastern and Oriental hotel very much. Our room was comfortable with a beautiful view. All the staff, but especially Ming Y, were welcoming, helpful and efficient. The choice of food was amazing and it was all delicious. The "little extra" that I continue to treasure, was the "Thought for Tomorrow" that was put by our bed each evening. Many thanks to all the staff. We look forward to being able to stay in your hotel again one day!

Reviewed September 17, 2013

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Harriet from Australia
Family with young children
Premier Suite - Heritage Wing
Stayed 1 night in April 2010

Grace and the human touch.”

When I told them about our ridiculous check-out of 6am they provided a breakfast box on departure - a stylish little number stuffed full of fresh danishes, banana bread, currant buns and croissants... a small and big girl's dream!
Ok so I thought that the quality of toiletries could be improved to bring them up to the standard of all else...

I am poolside and alone, graciously receiving the chilled and perfumed hand towels that I have not requested and sipping the likewise unasked for iced water. The Strait of Malacca laps at the sea wall 5 metres away and ships from all over the world sail across the horizon. In half an hour I will raise myself from my Disney enhanced peace and take the girls for high-tea: a grandma-invoking romp of damask and roses, cucumber sandwiches that justify entirely the phenomena, smoked salmon and scones, home-made chocolates and the most beautifully decorated little cakes served on sterling silver and porcelain. It is the last day of our one week trip to Malaysia in order to extend visas and we have traipsed through the cheap digs of Chinatowns’ and Little Indias’, stuffing ourselves with roti channai and dim sum, facing the cold hostility of underpaid workers in the wake of little kids, ‘losing’ clothing and money at each place... and yes, all of those brand new bonds kids undies as well... god, probably worth a fortune in Chinatown... We needed rest and a swimming pool – I craved luxury, calmness, space - and at the Eastern and Oriental we find the sort of place that sees your kids dropping plum pips on Persian carpets and parquetry, overfilling huge baths onto chequered marble floors. What saw me choose to spend more in one night than I had in 6 however, was not the luxury of the surrounds or the quality of the high tea. It is not pomp and ceremony and a cold inhuman face you find here, and it is with extreme gratitude that I accept the real grace of this hotel. In this day and age how often does one find a company that is prepared to waive basic regulations for a complete stranger that presents themselves in some distress? We arrived penniless, having paid online with a credit card not in my name and unable to provide a signature for it.

Reviewed April 19, 2010

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Lucas from Egypt
Stayed 3 nights in October 2016

Perfect stay”

Thanks Eastern and oriental for making our vacation amazing. We arrived the hotel at 3 pm, the room was ready, check in process done at a glance in such a professional way. Our room was as requested with large bed and in a high floor 12 level with a sea view in the victory annexe, the room was very lovely, large area, a very luxurious bathroom with a huge bathtub, two individual sinks and a shower area, the bed was really comfy with different types of pillows. Complimentary drinks in the minibar with hot drinks in the cupboard not mentioning the original coffee with its coffee machine situated beside the large TV. The room had a large balcony with sea view and a part of the facing hill, the balcony had two chairs and a small table which was nice for enjoying the sea breeze. The hotel offers a complimentary happy hour from 5 pm to 6 pm having free snacks and drinks which was very nice and really satisfactory full of varieties every day. The pool located in the 6th floor.

Reviewed October 24, 2016

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Helena from United Kingdom
Deluxe Suite - Heritage Wing
Stayed 3 nights in December 2009

Delightful Hotel in Georgetown”

Position; pool; all rooms are suites
The fact that lunch and dinner in the cafe are full to bursting with non-guests: the noise is earsplitting so it was important to be able to sit outside

We revelled in the delightful, ever so slightly old-fashioned, atmosphere at the Eastern and Oriental Hotel. From the very welcome glass of chilled juice on arrival, to the size of the suite, to the view of the sea, to the pool, to the scrumptious food, we enjoyed our stay immensely and wished we had booked for longer. The hotel is well positioned in the north of Georgetown, within walking distance of some marvellous tourist sites, and not far by taxi from the beach. The staff are very friendly, and were as welcoming to our backpacking daughter who arrived in the middle of the night as they were to her rather more well-dressed parents! We would heartily recommend this hotel.

Reviewed January 05, 2010

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James from Australia
Deluxe Suite - Heritage Wing
Stayed 4 nights in June 2014

Amazing heritage hotel and fantastic staff!”

Staff were fantastic, Building is amazing, Rooms were large and comfortable.

The staff made our stay at Eastern and Oriental an absolutely enjoyable one. The building has been beautifully restored and the rooms were well equipped, large and very comfortable. Eastern and Oriental Penang is located in Georgetown and is a short distance to many of the local attractions.

Reviewed June 28, 2014

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Moon from Australia
Stayed 2 nights in February 2019

Excellent hotel, excellent people”

Hotel itself is wonderful with spacious room, beautiful decor, exceptional facilities and inclusions. A special mention must be made about the excellent and wonderful customer service. We unfortunately had a death in family, and very suddenly had to change our travel itinerary during our second of four nights to fly to Korea. Despite our booking being during a special promotion and the initial booking conditions being non-refundable, the staff were so wonderfully kind and understanding so as to expeditiously approve a free cancellation and refund of the remainder of the booking. Moreover, they were so thoughtful as to pack us breakfast for our early departure at 4am! We were astounded at how far they exceeded our expectations. We couldn’t praise them highly enough. We absolutely recommend Eastern & Oriental and will definitely be staying here for our future trips to Penang.

Reviewed February 22, 2019

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Dear Valued Guest, Thank you for choosing to stay at the Eastern & Oriental Hotel during your recent trip to Penang. Firstly, we are very sorry to hear of the loss of one of your family members. On a separate note, lovely to know that the team was able to provide you with impeccable service and we are delighted that you would be planning a return when you next visit Penang. We certainly look forward to welcoming you back. Kind regards, The Management

Responded February 25, 2019
Eastern And Oriental Hotel
Boon from Malaysia
Family with young children
Stayed 1 night in August 2019

Excellent hospitality”

Really enjoyed our stay in Eastern and Oriental Hotel Penang, would like to express my sincere gratitude to Duty Manager, Ms Rita for helping to handle very very last minute and adhoc request from myself. Didnt expect she manage to arrange the special request from A-Z by herself, can really feel the passion towards the hotel from this lady. Overall the experience was good including the night seafood buffet.

Reviewed September 02, 2019

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Dear Valued Guest, Thank you for staying with us. We are delighted that you had an enjoyable stay and are pleased that the staff went the extra mile in making your stay special and memorable. It is also nice to know that you enjoyed the buffet dinner and we hope to have the pleasure of welcoming you back soon. Kind regards, The Management

Responded September 03, 2019
Eastern And Oriental Hotel
Lee-Ann from Australia
Solo traveler
Deluxe Suite - Heritage Wing
Stayed 5 nights in April 2012

Fabulous Colonial Luxury hotel in great setting ”

Friendly staff who deliver customer service in colonial atmosphere right in heart Georgetown

This is my second stay at Eastern and Oriental and I am pleased to say enjoyed this stay as much as the first. Staff are friendly and professional the atmosphere formal but relaxing and you are well looked after staying here. Georgetown attractions walk or taxi away and there are lots of shopping and terrific local eating places nearby.E&O's pool area is great with its water views and the suites are large and tastefully furnished especially love the luxurious bathroom.I recommend you stay here when visiting Georgetown.

Reviewed May 05, 2012

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Thurman from United States
Georgetown Suite - Heritage Wing
Stayed 4 nights in November 2009

Vacation of a life time”

comfort, ideal location,
pillows flatten out to nothing after sleeping on during the night.

My husband and I enjoyed every minute of our stay of the Eastern & Oriental Hotel. We enjoyed the privacy of the rooms and the fact that all our needs were met. The breakfast was to die for!!! We took so many pictures while we were their that we called it our Eastern & Oriental "high". We would recommend this five star hotel to anyone that was visiting Penang, it made our vacation wonderful!!

Reviewed November 19, 2009

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Tim from United Kingdom
Deluxe Suite - Heritage Wing
Stayed 1 night in February 2012

Wonderfully atmospheric old colonial style hotel ”

WeWarm friendly and professional service. Excellent food

We thoroughly enjoyed our stay at this hotel. We were in transit from the U.K to Australia and were delighted with decision to stay here instead of the usual stop-offs.The pool area is particularly attractive, set in lovely gardens and with views across to the mainland. Georgetown has so much to offer with its diversity of cultures and history. We will definitely return to the Eastern and Oriental as it is now a confirmed favorite with its luxuriously elegant charm and character.

Reviewed March 04, 2012

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Keri from United States
Family with young children
Deluxe Suite - Heritage Wing
Stayed 2 nights in May 2013

Amazing stay at the E&O. A historical gem!”

Free upgrades, great breakfast, amazing staff!

Upon check-in, we were upgraded to the presidential suite from the deluxe suite that we had booked. The suite was twice the size of our home, with 5 bathrooms, an amazing double shower, a great room, a dinning room that seated 20, and a comfortable bed. We had our 20 month old son with us, and it was wonderful to have the extra space for him to run and sleep and play. The staff were amazing, friendly, and provided spectacular service. Regardless of the upgrade, there isn't a bad suite in this hotel (all the rooms are suites), and every suite has butler service - spectacular! The breakfast buffet included was delicious and featured a wide variety of eastern and western breakfast. The hotel is located near many historical buildings and places of worship. It is also located near some of the best street food in all of Malaysia. You must make dinning an adventure in Penang! This hotel was amazing and we would stay again and again, if given the opportunity!

Reviewed May 29, 2013

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Michael from United States
Family with young children
Georgetown Suite - Heritage Wing
Stayed 1 night in July 2009

E & O Escape”

Beautiful suites. Kid and family friendly. Centralized location. Awesome breakfast. Excellent staff.
Noisy if staying on city-side of hotel. Food (other than breakfast) was seriously sub-par!

My family and I just returned from a long weekend in Penang. We stayed at the beautiful and historic Eastern & Oriental Hotel and it more than lived up to its reputation for excellent hospitallity and eye for detail. I was hesitant to book at the E&O at first, as I was taking two small boys, but the E&O staff was lovely to the boys, the pool was perfect and the boys had a wonderful time running about the veranda and seawall area. The E&O exceeded my expectations. I will most definately return with my family and recommend it to friends with as much gusto as it was recommended to me! Bravo E&O!!!

Reviewed July 29, 2009

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Angus from Australia
Stayed 4 nights in September 2017

Wonderful Experience ”

We stayed 4 nights and enjoyed every moment. We were extremely well taken care of, the staff were great, the room was a delight, the pool much appreciated on the hot afternoons after a day sightseeing. The selection and quality of food a Sarkies was impressive, there was a wide variety of cuisines and what we had was very good. We also enjoyed drinks and nibbles in the Planters lounge a couple of times, complimentary. We stayed in the Victory Annex but visited the Heritage Wing which was just beautiful. We hope to return next year. Would highly recommend staying at the Eastern and Oriental Hotel.

Reviewed September 09, 2017

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Dear Valued Guest, Thank you indeed for staying with us and for sharing your positive experience in this review. It is wonderful to hear that every aspect of your stay surpassed the expectations. Your feedback is greatly appreciated and we certainly look forward to the pleasure of welcoming you back again in the near future. Kind regards, The Management

Responded September 11, 2017
Eastern And Oriental Hotel
Wendy from Australia
Georgetown Suite - Heritage Wing
Stayed 3 nights in April 2011

Grand Old Lady triumphs”

All en suite rooms, fantastic breakfast buffet, quiet, courteous service, quality and style, alck of package tourists, situaion on bayside with pleasant terrace and pool

We were fortunate to gain the services of Mr. Lau and his taxi as he has considerable knowledge about his home town, Georgetown, the capital of Penang. A day spent in his company really familiarizes one with Penang's history and dominant Chinese culture. He joined us for a tasty lunch at the Hawker's Market. Ask reception to arrange for his services. Loved the gravlax at breakfast and the fact that there was not one "pushy incident" in the whole of our week in Penang. After a few days at the "E and O" in Georgetown, their boutique sister hotel, "The Lone Pine" on Batu Ferringhi Beach makes a nice change from the larger neighbouring establishments. While the breakfast is excellent in range and quality, especially the fruit, the same venue is not so good in the evening. Better opt for the up market restaurant elsewhere in the hotel though we did not actually try this. The excessive development between Georgetown and Batu Ferringhi is an eyesore but hopefully Malaysia's rampant vegetation will eventually soften its uglier aspects. This is a confident, laid back, prosperous island.

Reviewed April 28, 2011

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Samsul from Singapore
Deluxe Suite - Heritage Wing
Stayed 3 nights in September 2015

Great stay at this hotel. Fantastic location”

Location, Food, Ambience

We booked the Eastern & Oriental on a 3 nights stay in Penang and stayed in the Deluxe Suite at the Heritage Wing. We were given the 3rd floor room (top floor) overlooking the Straits of Malacca. The hotels British colonial architecture makes it look impressive from the outside as it is from the inside. The staff there were generally friendly and made you feel welcome although we had a bad experience with a rude waiter at breakfast. The hotel location was fantastic as it is in close proximity to various attractions in Georgetown. Do look out for the ferry service at the jetty that takes you to the Straits Quay. Breakfast at the hotel was great and the Sarkies Restaurant had a wonderful spread. We also enjoyed the food at the Sarkies Corner as we spent dinner there one evening. If you decide on staying at the Victory Annexe then it is a newer and taller building located right beside the Heritage Wing. However, it doesn't offer the same colonial charm that the Heritage Wing has to offer. It was a pleasant experience staying at the E&O although there were loud noises coming from the ceiling there one evening which interrupted our sleep. One other grouse we had was that we had asked for a queen size bed but were given two single beds which were joined together.

Reviewed October 05, 2015

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Tanya from Australia
Stayed 3 nights in May 2014

Perfect location, lovely hotel and excellent staff”

1.A Gorgeous Historical hotel. 2.Perfect location. 3. Food was excellent and staff outstanding.

We had a lovely holiday and enjoyed this beautiful historical hotel and surrounding historical areas. The gardens and pool areas were well kept. The views across the ocean were lovely. Staff were extremely helpful, could not fault the staff. Very attentive and only too willing to assist guests. The food was very good and we enjoyed our time in Penang, only it was too short (3 days)! Hope to get back for a visit in the future. Thank you to all the staff at the Eastern & Oriental Hotel.

Reviewed May 08, 2014

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Ian from Australia
Deluxe Suite - Heritage Wing
Stayed 8 nights in August 2012

Excellent 5 star hotel with fabulous harbour views”

Huge rooms, very friendly and helpfull staff, complimentary mini bus to associated hotel at Baty Ferringhi

This is a fabulous hotel located in the centre of Georgetown, Penang. The rooms are huge, ours was 16m x 5m with a view of the harbour, so watching the passing shipping was a bonus.Plenty of places to eat at the hotel at reasonable prices. Upper Penang Road is 2 minutes walk and has lots of bars and cafes. The staff were so friendly and helpfull, nothing at all too much trouble. I can recommend this hotel to anyone who wants to stay in a 5 star hotel in central Georgetown. we will be back again and again, so much to see and do in and around Georgetown

Reviewed August 24, 2012

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