Eastern And Oriental Hotel
2017

Eastern And Oriental Hotel

10 Farquhar Street, Georgetown, Penang, Malaysia
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Studio Suite - Victory Annexe Eastern And Oriental Hotel
Studio Suite - Victory Annexe
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    Lobby Eastern And Oriental Hotel
    Lobby Eastern And Oriental Hotel
    Interior view Eastern And Oriental Hotel
    Deluxe Suite - Heritage Wing Eastern And Oriental Hotel
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     Eastern And Oriental Hotel

    Guest reviews

    8.9
    Excellent
    /10
    (3695 reviews)See what guests said
    9.2
    Exceptional

    "Lovely old world ambiance with friendly, helpful staff espec..."

    Michele

    -

    January 4, 2019

    9.2
    Exceptional cleanliness
    Recommended by 94% of guests

    Property highlights

    • Airport transfer

    • Located in heart of Penang

    • Currency exchange

    • Free Wi-Fi in all rooms!

    This property is in high demand!Last booked 6 hours ago
    Exceptional
    Location
    9.1
    See map
    Exceptional location - Inside city center
    Popular neighborhood
    Nearby
    Popular
  • Farquhar's Bar20 m
  • Beach Blanket Babylon50 m
  • Glo50 m
  • Slippery Senoritas50 m
  • Renaissance Pewter50 m
  • Penang Pewter50 m
  • Jln Penang Street Market90 m
  • Ernest Zacharevic x E&O Gallery110 m
  • Little Penang Street Market130 m
  • Club Momo150 m
  • Value for money8.6
    Distance to city center0.5 km
    Location rating9.1
    Nearest airportPenang International Airport (PEN)
    Distance to airport16.4 km
    Select your room
    9.2
    Exceptional
    Room comfort & quality
    Straits Suite - Heritage Wing
    Straits Suite - Heritage Wing
    ...
    • Room size: 87 m²/936 ft²
    • Ocean view
    • 1 double bed
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    Corner Suite
    Corner Suite
    ...
    • Room size: 123 m²/1324 ft²
    • Sea view
    • 1 king bed
    Enter dates to see prices
    Georgetown Suite - Heritage Wing
    Georgetown Suite - Heritage Wing
    ...
    • Room size: 79 m²/850 ft²
    • City view
    • 1 double bed
    Enter dates to see prices
    Writers Suite - Heritage Wing
    Writers Suite - Heritage Wing
    ...
    • Room size: 135 m²/1453 ft²
    • Ocean view
    • 1 double bed or 2 single be...
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    Deluxe Suite - Heritage Wing
    Deluxe Suite - Heritage Wing
    ...
    • Room size: 58 m²/624 ft²
    • Partial ocean view
    • 1 double bed or 2 single be...
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    Studio Suite - Victory Annexe
    Studio Suite - Victory Annexe
    ...
    • Room size: 55 m²/592 ft²
    • Sea view
    • 1 double bed or 2 single be...
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    Premier Suite - Heritage Wing
    Premier Suite - Heritage Wing
    ...
    • Room size: 59 m²/635 ft²
    • Ocean view
    • 1 double bed or 2 single be...
    Enter dates to see prices
    Victory Annexe Studio Suite with Breakfast
    Victory Annexe Studio Suite with Breakfast
    ...
    • Balcony/terrace
    • Shower and bathtub
    Enter dates to see prices
    Twin room - De Luxe
    Twin room - De Luxe
    ...
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      Studio - Single Use
      Studio - Single Use
      ...
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        Have a question for Eastern And Oriental Hotel?

        What people love about the property

        • 10.0
          Exceptional

          "Good location friendly staffs"

          Tan

          |

          January 10, 2019

        • 10.0
          Exceptional

          "We look forward to our return stay."

          ANGELINE

          |

          January 9, 2019

        • 10.0
          Exceptional

          "Awesome stay!"

          YAN Y.

          |

          November 28, 2018

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        More about Eastern And Oriental Hotel

        More about Eastern And Oriental Hotel

        9.2
        Exceptional

        "Stayed in the heritage wing it was everything you would expe..."

        Michael

        |

        December 21, 2018

        An overview

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        What they offer

        6.8
        Good

        "The suite was moderately clean."

        Malindi

        |

        January 5, 2019

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        Nearest essentials

        Distances shown are straight-line distances on the map. Actual travel distances may vary.
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        What's nearby

        Distances shown are straight-line distances on the map. Actual travel distances may vary.
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        Property's guest policies

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        Some helpful facts

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        Announcements

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        Real reviews from real guests

        Agoda Reviews (3695)Booking.com Reviews (1948)
        8.9
        /
        10
        Cleanliness9.2
        Facilities9.0
        Location9.1
        Room comfort and quality9.2
        Service9.0
        Value for money8.6
        Provided by verified guests of Agoda
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        All guests (3695)
        All room types

        Show reviews that mention 

        Showing 2762 verified guest comments
        12345
        10.0
        Exceptional
        Kitty from United States
        Group
        Studio Suite - Victory Annexe
        Stayed 3 nights in February 2019
        Wonderful stay”
        This is my favorite hotel. Rooms are spacious. I requested an extra bed before our arrival, and it was done. Staff are excellent, they accommodate all our requests. We had a wonderful time, and talked about returning there next year.
        Reviewed March 04, 2019
        Dear Valued Guest, Thank you for staying with us and the time taken to share your experience in this review. It is a pleasure to know that you had a wonderful stay and everything was as expected. We hope to welcome you back for another great stay when you next visit Penang. Kind regards, The Management
        Responded March 05, 2019
        Eastern And Oriental Hotel
        10.0
        Exceptional
        Julie from Australia
        Couple
        Studio Suite - Victory Annexe
        Stayed 7 nights in February 2019
        Grand historical hotel”
        Spacious well appointed rooms, very clean with a fantastic sea view. Breakfast is fabulous. The staff in all areas of the hotel are very friendly and helpful. Great location, central and very nice to come back to after a day out sightseeing, especially the “happy hour” on level 5 overlooking the sea with a nice cold drink.
        Reviewed March 05, 2019
        Dear Valued Guest, It was a pleasure to have you stay with us for 7 nights, and we do appreciate you taking the time to share your experience of your stay in this review. We are happy to hear that you thoroughly enjoyed all aspects of the E & O experiences. We do look forward to welcoming you back for more memorable moments. Kind regards, The Management
        Responded March 06, 2019
        Eastern And Oriental Hotel
        10.0
        Exceptional
        Moon from Australia
        Couple
        Studio Suite - Victory Annexe
        Stayed 2 nights in February 2019
        Excellent hotel, excellent people”
        Hotel itself is wonderful with spacious room, beautiful decor, exceptional facilities and inclusions. A special mention must be made about the excellent and wonderful customer service. We unfortunately had a death in family, and very suddenly had to change our travel itinerary during our second of four nights to fly to Korea. Despite our booking being during a special promotion and the initial booking conditions being non-refundable, the staff were so wonderfully kind and understanding so as to expeditiously approve a free cancellation and refund of the remainder of the booking. Moreover, they were so thoughtful as to pack us breakfast for our early departure at 4am! We were astounded at how far they exceeded our expectations. We couldn’t praise them highly enough. We absolutely recommend Eastern & Oriental and will definitely be staying here for our future trips to Penang.
        Reviewed February 22, 2019
        Dear Valued Guest, Thank you for choosing to stay at the Eastern & Oriental Hotel during your recent trip to Penang. Firstly, we are very sorry to hear of the loss of one of your family members. On a separate note, lovely to know that the team was able to provide you with impeccable service and we are delighted that you would be planning a return when you next visit Penang. We certainly look forward to welcoming you back. Kind regards, The Management
        Responded February 25, 2019
        Eastern And Oriental Hotel
        9.6
        Exceptional
        Gillian from United Kingdom
        Couple
        Studio Suite - Victory Annexe
        Stayed 5 nights in February 2019
        A delightful colonial hotel”
        Location very good - not far to city centre E & O's colonial character is matched by quality of staff, excellent Heritage wing closed for 9 months, unfortunately, Heritage wing/grounds pool closed. 6th pool good. Overall, wonderful experience which ticked all our boxes.
        Reviewed March 04, 2019
        Dear Valued Guest, Many thanks for choosing to stay with us recently. It is great to know that you have had an overall wonderful experience. We are indeed centrally located within walking distance to places of attractions, eateries and shopping. We hope to have the pleasure of welcoming you again when you next visit Penang. Kind regards, The Management
        Responded March 05, 2019
        Eastern And Oriental Hotel
        10.0
        Exceptional
        xiaochiann from Malaysia
        Group
        Studio Suite - Victory Annexe
        Stayed 2 nights in December 2018
        Magnificent hotel with classy service”
        I did my wedding reception at the grand ballroom and it was perfect. The garden wedding at the conservatory garden was incredible. We stayed at the corner suite and I can assure you that the service is 5 stars and the room is spacious and clean.
        Reviewed February 11, 2019
        Dear Valued Guest, Thank you for choosing to celebrate such a memorable occasion at the Eastern & Oriental Hotel. It is lovely to know that your wedding reception was perfect and the team was able to provide you with impeccable service. We certainly look forward to the pleasure of welcoming you back. Kind regards, The Management
        Responded February 11, 2019
        Eastern And Oriental Hotel
        8.0
        Excellent
        Fai from Hong Kong
        Couple
        Studio Suite - Victory Annexe
        Stayed 2 nights in March 2019
        best in Georgetown”
        Still maintain the traditional style but the heritage wing is under renovation while the complimentary happy hour has gone.
        Reviewed March 04, 2019
        Dear Valued Guest, Thank you for your feedback in regards to your recent stay with us. We are delighted to know that you recognized the Eastern & Oriental Hotel the best in Georgetown. It would be a pleasure to have you visit us again and we look forward to welcoming you back. Kind regards, The Management
        Responded March 05, 2019
        Eastern And Oriental Hotel
        10.0
        Exceptional
        YUJEN from Taiwan
        Couple
        Studio Suite - Victory Annexe
        Stayed 4 nights in February 2019
        Exceptional”
        Great food,beautiful place and staff friendly
        Reviewed March 04, 2019
        Dear Valued Guest, Thank you for staying with us. We are pleased to know that you have enjoyed your stay and it would be a pleasure to have you visit us again in the near future. Kind regards, The Management
        Responded March 05, 2019
        Eastern And Oriental Hotel
        10.0
        Exceptional
        Eamon from Australia
        Solo traveler
        Studio Suite - Victory Annexe
        Stayed 5 nights in January 2019
        My best hotel I have ever stayed in”
        This was my second trip to this wonderful hotel. Everything was excellent, the staff, food, suite, history, charm, this hotel has everything. The Gallery is lovely and Merlene does a wonderful job explaining the history of this great hotel. I can't wait to go back .
        Reviewed January 29, 2019
        Dear Valued Guest, Many thanks for choosing to stay with us on your return visit. It is a pleasure to know that everything was excellent and we look forward to welcoming you back soon for another great stay. Kind regards, The Management
        Responded January 30, 2019
        Eastern And Oriental Hotel
        8.0
        Excellent
        Theresia from Indonesia
        Family with teens
        Studio Suite - Victory Annexe
        Stayed 2 nights in January 2019
        Soo happy to stayed here”
        Love the location,and got access to the lounge,with beautiful scenery,and the all the staff in lounge was very friendly,helpful..when i was want to sitting outdoor,there is no table..they set the table for me! I love to stayed here..what a love experience..the only thing you should fix,please fix the cable tv..give more channel
        Reviewed January 28, 2019
        Dear Valued Guest, Thank you for staying with us recently. It is great to know that you have had a lovely experience and would love to come back. It would be a pleasure to have you visit us again and we look forward to your return. Kind regards, The Management
        Responded January 30, 2019
        Eastern And Oriental Hotel
        9.6
        Exceptional
        Therese from United Kingdom
        Couple
        Georgetown Suite - Heritage Wing
        Stayed 2 nights in January 2019
        Luxurious, beautiful, colonial hotel”
        Stunning unique hotel, two swimming pools and extensive variety for the breakfast buffet. Staff are very helpful and professional. We stayed in the Heritage wing which is colonial style ; there is also the victory wing which is more modern. Highly recommended for a a visit in Georgetown.
        Reviewed January 20, 2019
        Dear Valued Guest, Thank you for staying with us. It is nice to know that you have enjoyed your 2 nights stay and we hope to have the pleasure of welcoming you back for another great stay. Kind regards, The Management
        Responded January 22, 2019
        Eastern And Oriental Hotel
        9.6
        Exceptional
        Gianina from Indonesia
        Family with teens
        Deluxe Suite - Heritage Wing
        Stayed 1 night in December 2018
        Magnificent!”
        Authentic colonial architecture of this hotel amaze us & the hospitality amazing! The staff is very very friendly & love our room with tons of facilities & amenities. The buffet breakfast has a lot of options also.
        Reviewed January 05, 2019
        Dear Valued Guest, Thank you for staying with us. We are delighted to know that you have enjoyed your 1 night stay and we look forward to the pleasure of welcoming you back. Kind regards, The Management
        Responded January 08, 2019
        Eastern And Oriental Hotel
        9.2
        Exceptional
        Michele from United States
        Couple
        Studio Suite - Victory Annexe
        Stayed 8 nights in December 2018
        Exceptional”
        Our go to hotel every year for the past 10-12 years. Lovely old world ambiance with friendly, helpful staff especially Kalimuthu and Abdullah at Sarkis Annexe and David at Planters Lounge. Room cleanliness and maintenance, however, have deteriorated over the years. We spent eight nights over Christmas and our room sinks had poor drainage despite two attempts to rectify the problem. The ceiling fan was not working upon checkin but was fixed the following day which resulted it working only at the highest speed. This turned out to be very noisy when it was switched on.. Overall a pleasant stay but cleanliness and room maintenance need improvement. Club membership for frequent returning guests would be a nice consideration.
        Reviewed January 04, 2019
        Dear Valued Guest, Thank you for returning to stay with us over Christmas and taking the time to provide us with your feedback. We are pleased to know that overall you have had a pleasant stay. As we exercise continuous improvement, we have taken note of your feedback in regards to areas that require greater attention. Please accept our sincere apologies on the shortcomings that you have experienced. It was a pleasure having you as our guest and we look forward to welcoming you back. Kind regards, The Management
        Responded January 07, 2019
        Eastern And Oriental Hotel
        9.2
        Exceptional
        d from United Kingdom
        Couple
        Writers Suite - Heritage Wing
        Stayed 3 nights in December 2018
        A Tale of Two Buildings”
        The Heritage Wing is as traditional as you'd want and is a walk in the past but with 21st century service. Suites are delightful, pool and seafront views spectacular, and 1885 restaurant mouth-watering luxury at pocket money prices. The Victory Annexe however does not have 5* rooms and facilities. The gym is good and the free happy hour cocktails welcome, but the pool is small, the attempt to imitate the ambience of the old wing limited and the need to walk from the latter each day to these facilities irritating. But most disappointing is the breakfast -- overcooked Thosai, bland koay teow, poor cold meats, dry hard Danish and a disastrous attempt to substitute a western cooked breakfast. As expected in Malaysia, though, the fruit was top class, and the cheese was fresh. Such a shame to be let down by such basics. I understand there will be a much welcomed rearrangement of facilities in 2019 and E&O should become rightfully the best 5* around again.
        Reviewed December 13, 2018
        Dear Valued Guest, Thank you for staying with us. Whilst we note that there were some positive comments including the delightful suite, the pool and the view, we have taken note of your feedback in regards to your disappointment with the breakfast. Rest assured your feedback will be reviewed with the team for improvement. It was a pleasure having you as our guest and we hope to welcome you back in the near future. Kind regards, The Management
        Responded December 14, 2018
        Eastern And Oriental Hotel
        10.0
        Exceptional
        Andrew from Australia
        Couple
        Writers Suite - Heritage Wing
        Stayed 1 night in November 2018
        Luxurious weekend away”
        We booked a suite for the weekend asking for a quiet room. We were surprised to find we had been upgraded as we arrived. The room we ended up with was huge with a board room, entertaining area, a living room, office and large bedroom. This is where royality would stay when visiting Penang. It was simply amazing!
        Reviewed December 11, 2018
        Dear Valued Guest, Many thanks for choosing to stay with us. It is great to know that you have enjoyed your weekend stay and it would be a pleasure to have you visit us again in the near future. We look forward to welcoming you back. Kind regards, The Management
        Responded December 11, 2018
        Eastern And Oriental Hotel
        10.0
        Exceptional
        Mijeong from South Korea
        Family with young children
        Deluxe Suite - Heritage Wing
        Stayed 1 night in November 2018
        Back to 19th Century Museum Stay”
        Worthy to glimpse lifestyle of 19th Century British Colonial Era, We stayed at Heritage Wing suite, very spacious and clean, breakfast was sumptious and wonderful, free flow of coffee and freshly squeezed fruit juice, excellent service by all the staffs, from the moment we stepped in the lobby till we grabbed our taxi to the airport, they welcomed us and showed extra care for us. One particular incident was the staff at Sarkis during breakfast today offered to wash my scissors used for my daughter. Thanks Ms Mun! Lots of places to take photos, conveniently located at 10 min walking distance to Georgetown Campbell Street Market or 5RM grab ride, Will try new wing next visit!
        Reviewed November 24, 2018
        Dear Valued Guest, Thank you for staying with us recently. We are pleased to know that overall you have thoroughly enjoyed your stay and would be planning a return. It was a pleasure having you as our guest and we look forward to welcoming you back. Kind regards, The Management
        Responded November 26, 2018
        Eastern And Oriental Hotel
        9.6
        Exceptional
        myra from United Kingdom
        Couple
        Studio Suite - Victory Annexe
        Stayed 3 nights in November 2018
        Gracious living at the e and o”
        Having spent time in penang for the last 15 years we decided to stay at the Evans o victory annexe for five nights whilst visiting friends we had a room on 15 th floor which afforded a magnificent 180 view of the penang skyline where we spent time in the shaded balcony at various times of day. The infinity pool is excellent on floor 6 where staff bring iced water and attend to your comfort. We chose to have breakfast in the dining in 6 the floor where one could order eggs cooked to order although a much more varied breakfast is available in sarkies. We are at the dinner buffet in sarkies to be highly recommended. It is hard to find any fault with the hotel certainly the best Lon the island. We are returning in January to enjoy the experience once more!!
        Reviewed November 24, 2018
        Dear Valued Guest, Thank you for choosing to stay with us for 3 nights. We are delighted to know that you have had a great experience and would be returning in January. It was a pleasure having you as our guest and we look forward to your return. Kind regards, The Management
        Responded November 26, 2018
        Eastern And Oriental Hotel
        10.0
        Exceptional
        LOK from Macau
        Couple
        Georgetown Suite - Heritage Wing
        Stayed 1 night in October 2018
        Super nice view and breakfast”
        This is hotel located in a very convenience area, close to Love Lane (one of the attraction in Penang), easy access, friendly staff. Highly recommend to stay in the new wing, as every room facing the sea. Breakfast got a lot of choices
        Reviewed November 02, 2018
        Dear Valued Guest, Thank you for staying with us. It gives us great pleasure to know that you have thoroughly enjoyed your stay. We look forward to welcoming you back in the near future. Kind regards, The Management
        Responded November 03, 2018
        Eastern And Oriental Hotel
        10.0
        Exceptional
        Siti from Singapore
        Family with young children
        Studio Suite - Victory Annexe
        Stayed 1 night in September 2018
        Wonderful stay!”
        My 2nd stay here and everything was still as good as i remembered. From the room to the dining and location. Strategically placed in the heart of Georgetown (walking distance) with a fantastic view of the straits. Great service as well as facilities and an excellent spa as well!
        Reviewed October 09, 2018
        Dear Valued Guest, Thank you for returning to stay with us for the 2nd time. It is great to know that we have once again made your stay memorable and every aspect of your stay met with your expectation. We look forward to the pleasure of welcoming you back when you next visit Penang. Kind regards, The Management
        Responded October 09, 2018
        Eastern And Oriental Hotel
        8.0
        Excellent
        Phek from Malaysia
        Couple
        Corner Suite
        Stayed 1 night in May 2018
        Good hotel but customer service need to improve”
        Very beautiful hotel, great location, beautiful heritage building however need to improve on staff manners and customer hospitality services. Staff not friendly, no smile no greeting and it's very disappointed for a 5 stars hotel but no 5 star staff manners. They should learn from Bali Bvlgari Hotel & Resort staff or all Mandarin Oriental staff training.
        Reviewed September 21, 2018
        Dear Valued Guest, Thank you for staying with us in May. Whilst we note that overall you have enjoyed your stay in the Corner Suite, we have taken note of your feedback in regards to areas for improvement. We are very concerned about the attitude of the staff as described in your review. We indeed take your feedback seriously as it serves to be part of our continuous effort to improve further and constantly provide excellent service to all valued guests. We hope to have the pleasure of welcoming you back in the near future. Kind regards, The Management
        Responded September 22, 2018
        Eastern And Oriental Hotel
        9.2
        Exceptional
        Stewart from Singapore
        Couple
        Georgetown Suite - Heritage Wing
        Stayed 1 night in February 2019
        Great long weekend”
        Great location, very nice staff and good food. What more can you say.
        Reviewed March 03, 2019
        Dear Valued Guest, Thank you for staying with us and the time taken to share your feedback in this review. It is a pleasure to know that you have had a great long weekend and everything was perfect during your stay. We certainly look forward to welcoming you again for another great stay. Kind regards, The Management
        Responded March 04, 2019
        Eastern And Oriental Hotel
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        • Exceptional location
        • The Camera Museum
        • Komtar Bus Terminal is within 1.17 km