Eastern And Oriental Hotel
Eastern And Oriental Hotel
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10.0
Exceptional

"Amazing place to stay!"

bozena

|

May 3, 2018

Studio Suite - Victory Annexe Eastern And Oriental Hotel
Studio Suite - Victory Annexe
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Lobby Eastern And Oriental Hotel
Lobby
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Lobby Eastern And Oriental Hotel
Lobby
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Interior view Eastern And Oriental Hotel
Interior view
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See map Eastern And Oriental Hotel
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Exceptional
Location
9.1
See all 6 photos Eastern And Oriental Hotel
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What guests are saying:
Helpful and friendly staff.
Prudence from Australia
Solo traveler
Great experience staying here.
Terrance from Malaysia
Business traveler
I had my wedding proposal at the hotel compound. The staff are really friendly and supportive. They assisted my in sending the flower and video shooting throughout my wedding proposal. Special thanks to Faizal for the special arrangement.
Hee from Malaysia
Couple
Wonderful Hotel and even better Staff. Thankyou E&O. Do yourself a favour and stay here on your trip to Penang. I hope to return again soon. The staff were all wonderful. Thanks to the team at the EandO Hotel.
Andrew from Australia
Group
This was my first time staying at Eastern Oriental and it was amazing. The staff were extremely helpful, the rooms were clean and beautiful, the location is perfect if you want to exolore George Town, and the experience overall was well worth it!
Preeti from Singapore
Group
The best Hotel and best staff in Penang......Hands Down. Do yourself a favour and stay at this Hotel in the new wing. The team in the Club lounge were amazing and looked after our every need day and night. Thanks for a wonderful stay at the E&O. Andrew
Andrew from Australia
Group
I loved this place! It's beautiful, well located, the staff is super nice and the facilities are perfect. Very close to China town, little India, shopping malls and the Unesco world's heritage area. There're also 2 close stops for the hop on-off bus.
Erendira from United States
Couple
The cocktail hour at the Planters Lounge was a real highlight as was the pool area. We had a relaxing afternoon at the spa, and even though it is expensive, it really was a great massage. The location to the cafes of Georgetown is great.
Simon from Singapore
Couple

Eastern And Oriental Hotel

Exceptional location
- Inside city center
- What's nearby?
Excellent
From 3587 reviewsSee what guests said
8.9
/
10
Exceptional cleanliness
9.2
Recommended by 94% of guests
Value for money8.6
Distance to city center0.5 km
Location rating9.1
Nearest airportPenang International Airport (PEN)
Distance to airport15.4 km
  • Airport transfer

  • Located in heart of Penang

  • Currency exchange

  • Free Wi-Fi in all rooms!

Select your room
9.2
Exceptional
Room comfort & quality
This property is in high demand!Booked 12 times since yesterday | 14 travelers are looking at this property right now
Straits Suite - Heritage Wing
Straits Suite - Heritage Wing
...
  • Room size: 87 m²/936 ft²
  • Ocean view
  • 1 double bed
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Corner Suite
Corner Suite
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  • Room size: 123 m²/1324 ft²
  • Sea view
  • 1 king bed
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Georgetown Suite - Heritage Wing
Georgetown Suite - Heritage Wing
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  • Room size: 79 m²/850 ft²
  • City view
  • 1 double bed
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Writers Suite - Heritage Wing
Writers Suite - Heritage Wing
...
  • Room size: 135 m²/1453 ft²
  • Ocean view
  • 1 double bed or 2 single be...
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Deluxe Suite - Heritage Wing
Deluxe Suite - Heritage Wing
...
  • Room size: 58 m²/624 ft²
  • Partial ocean view
  • 1 double bed or 2 single be...
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Studio Suite - Victory Annexe
Studio Suite - Victory Annexe
...
  • Room size: 55 m²/592 ft²
  • Sea view
  • 1 double bed or 2 single be...
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Premier Suite - Heritage Wing
Premier Suite - Heritage Wing
...
  • Room size: 59 m²/635 ft²
  • Ocean view
  • 1 double bed or 2 single be...
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Twin Deluxe
Twin Deluxe
...
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    Victory Annexe Studio Suite with Breakfast
    Victory Annexe Studio Suite with Breakfast
    ...
    • Balcony/terrace
    • Shower and bathtub
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    Double Standard
    Double Standard
    ...
    • Balcony/terrace
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    Have a question for Eastern And Oriental Hotel?

    What people love about the property

    • 9.2
      Exceptional

      "Wonderful hotel with a rich heritage."

      Yaw C.

      |

      June 26, 2017

    • 10.0
      Exceptional

      "Clean rooms, great breakfast , perfect location"

      Feisal

      |

      November 1, 2017

    • 10.0
      Exceptional

      "The service was impeccable for this wonderful hotel."

      Howard

      |

      March 29, 2016

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    More about Eastern And Oriental Hotel

    More about Eastern And Oriental Hotel

    9.6
    Exceptional

    "Nice service, nice sea view, and nice room."

    Suiting

    |

    February 21, 2018

    An overview

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    Nearest essentials

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
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    What they offer

    9.2
    Exceptional

    "Great place to relax and eat nice food."

    Robert

    |

    December 24, 2017

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    What's nearby

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
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    Property's guest policies

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    Some helpful facts

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    Real reviews from real guests

    Agoda Reviews (3587)Booking.com Reviews (2044)
    8.9
    /
    10
    Cleanliness9.2
    Facilities9.0
    Location9.1
    Room comfort and quality9.2
    Service9.0
    Value for money8.6
    Provided by verified guests of Agoda
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    All guests (3587)
    All room types

    Show reviews that mention 

    Showing 2722 verified guest comments
    12345
    9.6
    Exceptional
    Gianina from Indonesia
    Family with teens
    Deluxe Suite - Heritage Wing
    Stayed 1 night in December 2018
    Magnificent!”
    Authentic colonial architecture of this hotel amaze us & the hospitality amazing! The staff is very very friendly & love our room with tons of facilities & amenities. The buffet breakfast has a lot of options also.
    Reviewed January 05, 2019
    Dear Valued Guest, Thank you for staying with us. We are delighted to know that you have enjoyed your 1 night stay and we look forward to the pleasure of welcoming you back. Kind regards, The Management
    Responded January 08, 2019
    Eastern And Oriental Hotel
    9.2
    Exceptional
    Michele from United States
    Couple
    Studio Suite - Victory Annexe
    Stayed 8 nights in December 2018
    Exceptional”
    Our go to hotel every year for the past 10-12 years. Lovely old world ambiance with friendly, helpful staff especially Kalimuthu and Abdullah at Sarkis Annexe and David at Planters Lounge. Room cleanliness and maintenance, however, have deteriorated over the years. We spent eight nights over Christmas and our room sinks had poor drainage despite two attempts to rectify the problem. The ceiling fan was not working upon checkin but was fixed the following day which resulted it working only at the highest speed. This turned out to be very noisy when it was switched on.. Overall a pleasant stay but cleanliness and room maintenance need improvement. Club membership for frequent returning guests would be a nice consideration.
    Reviewed January 04, 2019
    Dear Valued Guest, Thank you for returning to stay with us over Christmas and taking the time to provide us with your feedback. We are pleased to know that overall you have had a pleasant stay. As we exercise continuous improvement, we have taken note of your feedback in regards to areas that require greater attention. Please accept our sincere apologies on the shortcomings that you have experienced. It was a pleasure having you as our guest and we look forward to welcoming you back. Kind regards, The Management
    Responded January 07, 2019
    Eastern And Oriental Hotel
    9.2
    Exceptional
    mark from Malaysia
    Couple
    Studio Suite - Victory Annexe
    Stayed 1 night in January 2019
    5star hotel”
    I BE BACK.......
    Reviewed January 11, 2019
    Dear Valued Guest, Thank you for staying with us recently. It gives us great pleasure to know that you will be back and we look forward to your return soon. Kind regards, The Management
    Responded January 12, 2019
    Eastern And Oriental Hotel
    6.8
    Good
    Malindi from Australia
    Couple
    Deluxe Suite - Heritage Wing
    Stayed 1 night in January 2019
    Colonial hotel, but impersonal service”
    We stayed in a heritage suite and at A$400 per night, didn't feel it provided good value. The bedding quality was ok but the air conditioning didn't work well. The suite was moderately clean. Staff service was very impersonal given the size of the hotel. Better value and much friendlier service at restored mansion The Edison, where we had stayed earlier.
    Reviewed January 05, 2019
    Dear Valued Guest, Thank you for staying with us recently. We regret that your stay with us did not meet the expectation in some areas. Allow us to offer our sincere apologies for the shortcomings you had experienced. We have taken note of your feedback in regards to areas for improvement. It was a pleasure having you as our guest and we hope to be able to welcome you back. Kind regards, The Management
    Responded January 08, 2019
    Eastern And Oriental Hotel
    10.0
    Exceptional
    Tan from Singapore
    Family with young children
    Georgetown Suite - Heritage Wing
    Stayed 1 night in January 2019
    Good location friendly staffs”
    Good location friendly staffs
    Reviewed January 10, 2019
    Dear Valued Guest, Thank you for staying with us recently. We are indeed centrally located within walking distance to places of attractions, eateries and shopping and glad that you have enjoyed your stay. It was a pleasure having you as our guest and we look forward to welcoming you back. Kind regards, The Management
    Responded January 11, 2019
    Eastern And Oriental Hotel
    9.2
    Exceptional
    d from United Kingdom
    Couple
    Writers Suite - Heritage Wing
    Stayed 3 nights in December 2018
    A Tale of Two Buildings”
    The Heritage Wing is as traditional as you'd want and is a walk in the past but with 21st century service. Suites are delightful, pool and seafront views spectacular, and 1885 restaurant mouth-watering luxury at pocket money prices. The Victory Annexe however does not have 5* rooms and facilities. The gym is good and the free happy hour cocktails welcome, but the pool is small, the attempt to imitate the ambience of the old wing limited and the need to walk from the latter each day to these facilities irritating. But most disappointing is the breakfast -- overcooked Thosai, bland koay teow, poor cold meats, dry hard Danish and a disastrous attempt to substitute a western cooked breakfast. As expected in Malaysia, though, the fruit was top class, and the cheese was fresh. Such a shame to be let down by such basics. I understand there will be a much welcomed rearrangement of facilities in 2019 and E&O should become rightfully the best 5* around again.
    Reviewed December 13, 2018
    Dear Valued Guest, Thank you for staying with us. Whilst we note that there were some positive comments including the delightful suite, the pool and the view, we have taken note of your feedback in regards to your disappointment with the breakfast. Rest assured your feedback will be reviewed with the team for improvement. It was a pleasure having you as our guest and we hope to welcome you back in the near future. Kind regards, The Management
    Responded December 14, 2018
    Eastern And Oriental Hotel
    10.0
    Exceptional
    Andrew from Australia
    Couple
    Writers Suite - Heritage Wing
    Stayed 1 night in November 2018
    Luxurious weekend away”
    We booked a suite for the weekend asking for a quiet room. We were surprised to find we had been upgraded as we arrived. The room we ended up with was huge with a board room, entertaining area, a living room, office and large bedroom. This is where royality would stay when visiting Penang. It was simply amazing!
    Reviewed December 11, 2018
    Dear Valued Guest, Many thanks for choosing to stay with us. It is great to know that you have enjoyed your weekend stay and it would be a pleasure to have you visit us again in the near future. We look forward to welcoming you back. Kind regards, The Management
    Responded December 11, 2018
    Eastern And Oriental Hotel
    10.0
    Exceptional
    Mijeong from South Korea
    Family with young children
    Deluxe Suite - Heritage Wing
    Stayed 1 night in November 2018
    Back to 19th Century Museum Stay”
    Worthy to glimpse lifestyle of 19th Century British Colonial Era, We stayed at Heritage Wing suite, very spacious and clean, breakfast was sumptious and wonderful, free flow of coffee and freshly squeezed fruit juice, excellent service by all the staffs, from the moment we stepped in the lobby till we grabbed our taxi to the airport, they welcomed us and showed extra care for us. One particular incident was the staff at Sarkis during breakfast today offered to wash my scissors used for my daughter. Thanks Ms Mun! Lots of places to take photos, conveniently located at 10 min walking distance to Georgetown Campbell Street Market or 5RM grab ride, Will try new wing next visit!
    Reviewed November 24, 2018
    Dear Valued Guest, Thank you for staying with us recently. We are pleased to know that overall you have thoroughly enjoyed your stay and would be planning a return. It was a pleasure having you as our guest and we look forward to welcoming you back. Kind regards, The Management
    Responded November 26, 2018
    Eastern And Oriental Hotel
    9.6
    Exceptional
    myra from United Kingdom
    Couple
    Studio Suite - Victory Annexe
    Stayed 3 nights in November 2018
    Gracious living at the e and o”
    Having spent time in penang for the last 15 years we decided to stay at the Evans o victory annexe for five nights whilst visiting friends we had a room on 15 th floor which afforded a magnificent 180 view of the penang skyline where we spent time in the shaded balcony at various times of day. The infinity pool is excellent on floor 6 where staff bring iced water and attend to your comfort. We chose to have breakfast in the dining in 6 the floor where one could order eggs cooked to order although a much more varied breakfast is available in sarkies. We are at the dinner buffet in sarkies to be highly recommended. It is hard to find any fault with the hotel certainly the best Lon the island. We are returning in January to enjoy the experience once more!!
    Reviewed November 24, 2018
    Dear Valued Guest, Thank you for choosing to stay with us for 3 nights. We are delighted to know that you have had a great experience and would be returning in January. It was a pleasure having you as our guest and we look forward to your return. Kind regards, The Management
    Responded November 26, 2018
    Eastern And Oriental Hotel
    10.0
    Exceptional
    LOK from Macau
    Couple
    Georgetown Suite - Heritage Wing
    Stayed 1 night in October 2018
    Super nice view and breakfast”
    This is hotel located in a very convenience area, close to Love Lane (one of the attraction in Penang), easy access, friendly staff. Highly recommend to stay in the new wing, as every room facing the sea. Breakfast got a lot of choices
    Reviewed November 02, 2018
    Dear Valued Guest, Thank you for staying with us. It gives us great pleasure to know that you have thoroughly enjoyed your stay. We look forward to welcoming you back in the near future. Kind regards, The Management
    Responded November 03, 2018
    Eastern And Oriental Hotel
    10.0
    Exceptional
    Shereena from Malaysia
    Couple
    Studio Suite - Victory Annexe
    Stayed 4 nights in December 2018
    After a 2nd stay in 2 years we will definitely be back time and again. Fantastic service all round! ”
    Pros all the way..can't find a single negative. The hotel on both sides gave excellent service at the restaurants and pubs/lounge. Hotel staff are ever ready to help with the tiniest request. Housekeeping staff are friendly and fast on request for extra water and minibar drinks. Thank you E&O for my superb birthday week stay!😊😊😊
    Reviewed December 20, 2018
    Dear Valued Guest, Thank you for staying with us recently. It gives us great pleasure to know that everything was perfect and your stay was superb. We look forward to welcoming you back for another great stay. Kind regards, The Management
    Responded December 21, 2018
    Eastern And Oriental Hotel
    7.2
    Very good
    Pooi from Malaysia
    Family with young children
    Deluxe Suite - Heritage Wing
    Stayed 1 night in December 2018
    Service Has Improved”
    This is my second stay at the hotel. After the previous stay, I commented that the hotel is nice but the service is not satisfactory. The service has since improved, I could see more sincerity and smiles from the staff this time. There is complimentary free flow drinks (including alcohol) and finger food at the pool side between 5pm-6pm. Nice gesture, but this makes the pool side noisy.
    Reviewed December 20, 2018
    9.6
    Exceptional
    Athila from Malaysia
    Family with young children
    Premier Suite - Heritage Wing
    Stayed 2 nights in December 2018
    Amazing Stay!”
    We stayed at E&O’s Heritage Wing in one of its Premier Suite and we loved it! The room was very clean & well maintained and it has an amazing view of the ocean. The staffs were really friendly; from the porter at the front door that greeted us all the way to the housekeeping staff and the cooks at Sarkies Corner during breakfast. The friendly staffs actually made our stay more memorable as we have a small boy & he loved interacting with everyone. The breakfast spread was great & tasted really good. Nasi lemak & waffle are a must try! Sit at the Pavilion outside Sarkies Corner during breakfast with a breathtaking view of the sea for an extra valuable experience. Love the area around the hotel which were very well maintained, the annexe specifically had an Emporium which I spent a lot of time in admiring all the things for sale. All in, we really enjoyed our stay & most definitely will be back again! Thank you E&O for a wonderful stay!
    Reviewed December 20, 2018
    Dear Valued Guest, Thank you for choosing to stay at the Eastern & Oriental Hotel. We are thrilled that you have had an amazing stay and the staff had gone the extra mile in making your stay memorable. It would be a pleasure to have you visit us again and we look forward to welcoming you back. Kind regards, The Management
    Responded December 21, 2018
    Eastern And Oriental Hotel
    8.4
    Excellent
    Choy from Hong Kong
    Couple
    Deluxe Suite - Heritage Wing
    Stayed 2 nights in December 2018
    Almost perfect ”
    We stayed in the old wing. So that we could feel the colonial style. Staff led us all the way to the room otherwise I m afraid I will be lost in such big building. Our room is on first floor but still got great sea view. Room design is outstanding you can’t help spending as much time as you could in the room.it will even be better if the fridge inside the room could provide some alcohol so that the guest could enjoy the romantic night in the room
    Reviewed December 19, 2018
    Dear Valued Guest, Thank you for sharing your recent stay experience with us. It is nice to know that you have enjoyed your accommodation in the Heritage Wing. It would be a pleasure to welcome you back for another great stay. Kind regards, The Management
    Responded December 21, 2018
    Eastern And Oriental Hotel
    10.0
    Exceptional
    ANGELINE from Australia
    Family with teens
    Studio Suite - Victory Annexe
    Stayed 5 nights in December 2018
    Another relaxing stay”
    We had another lovely stay at the E & O. It was exceptional as always and we were sad to leave. We look forward to our return stay.
    Reviewed January 09, 2019
    Dear Valued Guest, Thank you for staying with us once again. It is great to hear that you have had another relaxing stay and we look forward to your return soon. Kind regards, The Management
    Responded January 09, 2019
    Eastern And Oriental Hotel
    10.0
    Exceptional
    David from Malaysia
    Family with young children
    Studio Suite - Victory Annexe
    Stayed 3 nights in December 2018
    Great”
    One of the last premise that makes me feel right at home
    Reviewed January 03, 2019
    Dear Valued Guest, Thank you for staying with us. It is nice to know that you have had a great stay and we look forward to the pleasure of welcoming you back in the near future. Kind regards, The Management
    Responded January 04, 2019
    Eastern And Oriental Hotel
    10.0
    Exceptional
    David from Malaysia
    Family with young children
    Deluxe Suite - Heritage Wing
    Stayed 3 nights in December 2018
    Loved it”
    MY all time favourite hotel to stay in!!!
    Reviewed January 03, 2019
    Dear Valued Guest, Thank you for staying with us recently. We are delighted to know that you have enjoyed your 3 nights stay and we look forward to having you with us again soon. Kind regards, The Management
    Responded January 04, 2019
    Eastern And Oriental Hotel
    10.0
    Exceptional
    Siti from Singapore
    Family with young children
    Studio Suite - Victory Annexe
    Stayed 1 night in September 2018
    Wonderful stay!”
    My 2nd stay here and everything was still as good as i remembered. From the room to the dining and location. Strategically placed in the heart of Georgetown (walking distance) with a fantastic view of the straits. Great service as well as facilities and an excellent spa as well!
    Reviewed October 09, 2018
    Dear Valued Guest, Thank you for returning to stay with us for the 2nd time. It is great to know that we have once again made your stay memorable and every aspect of your stay met with your expectation. We look forward to the pleasure of welcoming you back when you next visit Penang. Kind regards, The Management
    Responded October 09, 2018
    Eastern And Oriental Hotel
    8.8
    Excellent
    Siok from Singapore
    Family with teens
    Corner Suite
    Stayed 1 night in September 2018
    Clean room convenient location”
    Booked the corner suite and we had a balcony with a sea view. It was fantastic, pretty scenery and enjoying the sea breeze. Room is very spacious and clean. Location is near to the central. Staff is helpful though they don’t really wear a smile. Overall you are paying for a premium experience.
    Reviewed September 30, 2018
    Dear Valued Guest, Thank you for staying with us recently. It is a pleasure to know that you have thoroughly enjoyed your stay and everything was perfect. We look forward to welcoming you back for another great stay when you next visit Penang. Kind regards, The Management
    Responded October 01, 2018
    Eastern And Oriental Hotel
    8.0
    Excellent
    Phek from Malaysia
    Couple
    Corner Suite
    Stayed 1 night in May 2018
    Good hotel but customer service need to improve”
    Very beautiful hotel, great location, beautiful heritage building however need to improve on staff manners and customer hospitality services. Staff not friendly, no smile no greeting and it's very disappointed for a 5 stars hotel but no 5 star staff manners. They should learn from Bali Bvlgari Hotel & Resort staff or all Mandarin Oriental staff training.
    Reviewed September 21, 2018
    Dear Valued Guest, Thank you for staying with us in May. Whilst we note that overall you have enjoyed your stay in the Corner Suite, we have taken note of your feedback in regards to areas for improvement. We are very concerned about the attitude of the staff as described in your review. We indeed take your feedback seriously as it serves to be part of our continuous effort to improve further and constantly provide excellent service to all valued guests. We hope to have the pleasure of welcoming you back in the near future. Kind regards, The Management
    Responded September 22, 2018
    Eastern And Oriental Hotel
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    • Exceptional location
    • The Camera Museum
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