Eastin Grand Hotel Saigon
Eastin Grand Hotel Saigon
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"The staff were incredibly helpful with any and all requests."

Clive

April 9, 2018

Superior - Guestroom Eastin Grand Hotel Saigon
Superior - Guestroom
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Lobby Eastin Grand Hotel Saigon
Lobby
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Swimming pool Eastin Grand Hotel Saigon
Swimming pool
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Swimming pool Eastin Grand Hotel Saigon
Swimming pool
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Very good
Location
7.7
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Eastin Grand Hotel Saigon

Very good location
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Excellent
From 1425 reviewsSee what guests said
8.2
Recommended by 91% of guests
  • Airport transfer

  • Free Wi-Fi in all rooms!

  • Currency exchange

  • Air conditioning

Room choices
8.4
Excellent
Room comfort & quality
This property is in high demand!Last booked 5 hours ago | 11 travelers are looking at this property right now
Club Grand Suite
Club Grand Suite
...
  • 100 m²/1076 ft²
  • Executive lounge access
  • 1 king bed
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Club Executive Room
Club Executive Room
...
  • City view
  • 70 m²/753 ft²
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Club Premium
Club Premium
...
  • City view
  • 38 m²/409 ft²
  • 1 king bed
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Club Executive Suite
Club Executive Suite
...
  • 70 m²/753 ft²
  • Executive lounge access
  • 1 king bed
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Deluxe
Deluxe
...
  • 34 m²/366 ft²
  • Shower
  • 2 single beds or 1 double b...
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Superior
Superior
...
  • 30 m²/323 ft²
  • Shower
  • 2 single beds or 1 double b...
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Club Deluxe (King or Twin)
Club Deluxe (King or Twin)
...
  • 34 m²/366 ft²
  • Separate shower/bathtub
  • 1 king bed
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Single Club Premium
Single Club Premium
...
  • 38 m²/409 ft²
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Premium Deluxe King Bed
Premium Deluxe King Bed
...
  • 38 m²/409 ft²
  • Shower and bathtub
  • 1 king bed
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Double Club Deluxe
Double Club Deluxe
...
  • 34 m²/366 ft²
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More about Eastin Grand Hotel Saigon

More about Eastin Grand Hotel Saigon

"Clean atmosphere."

Reviewed January 29, 2018

masaya from Japan

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Solo traveler

An overview

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Nearest essentials

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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What to eat nearby

Vietnamese cuisine
Vietnamese cuisine
Slate the bar
150 m Vietnamese
Lam Bo Restaurant
330 m Vietnamese
Up Cafe
340 m Vietnamese
Asian cuisine
Asian cuisine
Hoang Ty
160 m Asian, Vietnamese
The Fig
380 m Asian, Vegetarian, Vietnamese
Bookmark
450 m Asian, European, Vietnamese
Cafe
Cafe
INDIGO CAFE SAIGON
360 m Cafe, Healthy, Vietnamese
The Guys Cafe
520 m Cafe, Delicatessen, Fast food
Mac
530 m Cafe

What they offer

"Wonderful atmosphere"

Jafar from United States

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Business traveler
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What's nearby

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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Property's guest policies

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Some helpful facts

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Announcements

Airport and City Central Shuttle bus service is available on request during limited hours. Guest must contact out Tour Desk or Hotel lobby two hours in advance.

Real reviews from real guests

Agoda Reviews (1425)Booking.com Reviews (647)
8.2
Cleanliness8.6
Facilities8.2
Location7.7
Room comfort and quality8.4
Service8.5
Value for money8.1
Provided by verified guests of Agoda
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Deluxe
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Showing 1056 verified guest comments
12345
8.0
Excellent
mimi from Indonesia
Couple
Superior
Stayed 1 night in September 2018
great”
room was clean , nice and pretty
Reviewed September 04, 2018
7.6
Very good
Wei from Malaysia
Business traveler
Deluxe
Stayed 2 nights in August 2018
Nice hotel, but limited dining area around”
Nice hotel, near airport and generally satisfied staying here. Only complaint is - very limited dining area within walking distance. However, Hotel did provide free shuttle service to city and to airport. WiFi is good also. Buffet lunch in hotel also very nice.
Reviewed September 01, 2018
8.8
Excellent
Vincent from Thailand
Business traveler
Deluxe
Stayed 4 nights in August 2018
VERY COSY”
Very good hotel. Nice staff. Fantastic breakfast.
Reviewed August 29, 2018
8.0
Excellent
Yen from Vietnam
Business traveler
Deluxe
Stayed 1 night in December 2017
good hotel”
nice service and good hotel
Reviewed August 23, 2018
8.0
Excellent
Lars from Belgium
Business traveler
Superior
Stayed 1 night in July 2018
Great hotel”
Very good hotel with very friendly staff. Located conveniently near the airport and not too far from city center by taxi. One of my favorite hotels in Saigon
Reviewed July 30, 2018
8.4
Excellent
Timothy from Malaysia
Couple
Deluxe
Stayed 1 night in July 2018
Good Hotel but could be cleaner”
Good Hotel very near to the airport but could be cleaner. The rugs and carpets throughout the hotel were very dirty and old. The small in the hotel was as if they were trying to cover up other smells with refreshing products. The room was beautiful and clean (except the rugs). Breakfast was excellent. Would go back but don't think it is worth the high price point.
Reviewed July 27, 2018
6.8
Good
Thomas from Singapore
Business traveler
Superior
Stayed 1 night in May 2018
Good”
Great place with good ambience. Price can be more competitive
Reviewed July 18, 2018
7.6
Very good
Martin from Thailand
Business traveler
Superior
Stayed 4 nights in June 2018
Great hotel with friendly staff”
Great hotel with friendly staff, state of the art breakfast and nice pub to relax after work.
Reviewed June 19, 2018
Dear Mr. Martin, Thank you for taking the time to review your stay. We're glad to hear that you had an amazing stay and enjoyed the food as well as the services provided at the hotel’s restaurants and friendly staff. Wishing you continued safe travels and we look forward to welcoming you back soon. Kind regards, Wayne Woods - General Manager
Responded June 20, 2018
Eastin Grand Hotel Saigon
9.6
Exceptional
Nhu from Vietnam
Business traveler
Deluxe
Stayed 1 night in May 2018
Very pleased about all the service and staff of the hotel”
Very pleased about all the service and staff of the hotel, will come back soon!
Reviewed June 07, 2018
Dear Nhu, Warm greetings from Eastin Grand Hotel Saigon. Thank you for sharing your experience during your recent stay in Saigon. We're glad to learn that you enjoyed your holiday and that you feel you received great service from our staff. Looking forward to welcoming you back on your next visit to our hotel. Warm regards, Wayne Woods - General Manager
Responded June 12, 2018
Eastin Grand Hotel Saigon
10.0
Exceptional
Hira from United Kingdom
Business traveler
Deluxe
Stayed 3 nights in May 2018
Exceptional”
Awesome very good value for money even bumped into some celebrities
Reviewed May 26, 2018
Dear Hira, Thank you for sharing your experience during your recent stay in Saigon. It is important to us that our guests enjoy their stay, and we are glad to know we met your expectations. Looking forward to welcoming you back on your next visit to our hotel. Warm regards, Wayne Woods - General Manager
Responded May 30, 2018
Eastin Grand Hotel Saigon
10.0
Exceptional
Huong from Australia
Couple
Superior
Stayed 2 nights in April 2018
clean, friendly staff, good rate if you book breakfast included, quality breakfast.”
Closed to the airport, a bit far to the central however the hotel offers free shutles to the central. Lots of shops and restaurants around the hotel too so no need to go to the central unless you visit saigon for the 1 st time. Breakfasts are very nice, the same everyday but quality and various foods to choose from. Much cheaper if included in room when making reservation. I stayed for 3 nights, went for few days then came back for 1 day and a half so booked 2 nights no breakfasts, ended up paid for one breakfast a lot more than included in room even though staff already offered 50% off. Definitely come back next time.
Reviewed April 29, 2018
Dear Huong, Thank you for taking the time to share your recent journey with us and for your feedback. We are delighted to know that you liked our product and service during your stay. It is important to us that our guests enjoy their stay, and we are glad to know we met your expectations. We are looking forward to your next satisfactory stay with us in the near future. Kind regards, Wayne Woods - General Manager
Responded May 03, 2018
Eastin Grand Hotel Saigon
8.0
Excellent
Lars from Belgium
Business traveler
Superior
Stayed 1 night in April 2018
one of the best hotels in Saigon”
This hotel is great. Friendly staff, nice rooms, good working aircon and fantastic beds and sheets. Only thing I miss is a bathtub
Reviewed April 28, 2018
Dear Mr. Lars, We're grateful to you for taking the time to post this review on your stay at the Eastin Grand Hotel Saigon. We are so pleased that the hotel and its amenities were to your satisfaction and particularly glad you had the opportunity to receive the best Eastin Grand Hotel Saigon service. We take great pride in being able to provide our treasured guests with authentic and intuitive service and we will certainly pass on your compliments to my team of fabulous associates. We look forward to welcoming you back to the Eastin Grand Hotel Saigon and providing you with another delightful experience! Best regards, Wayne Woods - General Manager
Responded May 04, 2018
Eastin Grand Hotel Saigon
5.2
YOUNGJIN from Vietnam
Business traveler
Deluxe
Stayed 2 nights in April 2018
terrible decision. ”
I arrived at the hotel at 7 o'clock, but the rooms were not ready for us . We were told by the receptionist that the rooms would be ready at 10 pm only, with her just saying sorry. (I had booked three rooms for myself and my friends, and all rooms were ready only at 10 pm.) We had to wait in the lobby for three hours and we finally checked in at 10 pm. I noticed that the several flight attendants checked out while we were waiting, so I could guess that the rooms that were meant for us had probably been occupied and were not going to be ready for check in until 10 pm. (However, the time for check in is from 2 pm as per the hotel's own rules.) This is supposed to be a 5 stars hotel....
Reviewed April 28, 2018
Dear YOUNGJIN, First and foremost, please accept my sincere apologies for the disappointing stay you and your friends experienced at our hotel. I was left very disheartened after reading your feedback and immediately called for a meeting with my management team. After a detailed review of the hotel operations on the night of your arrival, the reason for the rooms being unavailable was due to a last minute change by one of our groups, causing a delay in the cleaning of the rooms. I would like to personally assure you that this is not a regular occurrence but a rarity at the hotel. I do hope you understand we are in the people business and on occasion, errors will be committed. Once again I do sincerely apologize to you and your colleagues and appreciate you taking the time to provide us with your feedback, as it certainly provides us with an opportunity to enhance our service. I do hope we have the opportunity to serve you in the near future. Yours sincerely, Wayne Woods
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Eastin Grand Hotel Saigon
5.6
Frank from United States
Business traveler
DOUBLE DELUXE PREMIUM - BUFFET BREAKFAST
Stayed 2 nights in April 2018
Not up to par with others”
There is barely warm water for shower even turned to full hot. Only window in the room is facing an internal court without access, another word it's like an open vertical chimney with sun way above you. Decor in the corridor and room are very old plus not well upkeep. Would suggest Hotel Nikko Saigon or Sheraton Saigon for business travelers.
Reviewed April 22, 2018
Dear Frank, Thank you for taking the time to pen your thoughts and share your valuable feedback about your recent stay at the hotel. We appreciate all the feedback we receive as it provides us with and opportunity to improve. I certainly do apologize that your stay did not meet your expectations. These are not the standards of service we aim to obtain. I have already spoken with our team to ensure rooms are cleaned when the guest is away from the room and the necessary actions have been taken and processes implemented to ensure the quality of cleaning is that of a 5-star hotel. Our hotel is one of the first hotels established in Ho Chi Minh City and has a rich history and every effort is made to ensure our rooms are immaculately presented and maintained to a standard our valuable guests have come to expect. Once again, my apologies and I do hope we have the opportunity of welcoming you to the Eastin Grand Hotel Saigon again in the near future. Best Regards, Wayne Woods
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Eastin Grand Hotel Saigon
8.0
Excellent
Gaetano from Vietnam
Business traveler
Club Deluxe (King or Twin)
Stayed 1 night in March 2018
-”
-
Reviewed April 10, 2018
Thank you for your review.
Responded April 11, 2018
Eastin Grand Hotel Saigon
8.4
Excellent
Clive from United Kingdom
Couple
Superior
Stayed 3 nights in April 2018
Nice Hotel and excellent staff”
The hotel was nice and the stay was made all the better by the staff. The staff were incredibly helpful with any and all requests. In our room the aircon was difficult to control as the temperature range was not on the dial (they should improve this) and they happily came up twice to fix. In the restaurant they prepared the mango's for us that we purchased outside and did the same again when we brought in Vietnam Avocado's to try. They were very helpful with transport and location arrangements. In the restaurant the staff were again super helpful without being obtrusive. I would surely stay at this hotel again
Reviewed April 09, 2018
Dear Clive , Thank you for choosing to stay with the Eastin Grand Saigon and appreciate you taking the time to provide us with your valuable feedback. We are delighted to know how much you enjoyed your experience, especially the service we delivered. Your feedback is extremely important to us as it allows us to ascertain where we are meeting or exceeding our guests’ expectations and equally importantly attend to any issues they may experience during their stay. We have noted your feedback regarding the air conditioning and we are currently working on a solution with our engineering department. Many thanks again, we look forward to welcoming you back to the Eastin Grand Hotel Saigon and providing you with another delightful experience! Kind regards, Wayne Woods - General Manager
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Eastin Grand Hotel Saigon
7.6
Very good
Daryl from Singapore
Couple
Superior
Stayed 3 nights in March 2018
Large Room”
The room allocated was large and provided lots of space. Only issue was that the pressure of the water supply for cold water is low.
Reviewed March 29, 2018
Dear Daryl , Thank you for choosing to stay with the Eastin Grand Saigon and appreciate you taking the time to provide us with your valuable feedback. We are glad to read that you enjoyed the services and this really emphasizes the quality of your stay with us. I have noted your feedback regarding the water pressure in our bathroom and my Engineering team is currently following this up. Once again, I appreciate your feedback very much and we look forward to welcoming you back to the Eastin Grand Hotel Saigon. Sincerely, Wayne Woods - General Manager
Responded March 29, 2018
Eastin Grand Hotel Saigon
9.2
Exceptional
Lars from Switzerland
Business traveler
Deluxe
Stayed 10 nights in March 2018
Overall a good place to stay”
I stayed two weeks in the hotel. On the second day a halogen lamp in the entry area exploded and had a few broken splits of glass next to the bathroom on the floor. The glass lamp has been replaced, unlikely the broken splits of glass has still been there after two weeks.
Reviewed March 28, 2018
Dear Mr. Lars, Thank you very much for taking time to share your valuable feedback with us. My sincere apologies for this very unpleasant experience during your recent stay at the hotel. This is certainly not the standard that we aim to achieve and definitely not the type of experience we wish for our guests to encounter. I do apologize for the negative experience you had with the staff servicing your room. I have personally spoken with our housekeeping team and we will be taking strong corrective action to ensure such incidents do not re-occur. Once again, my sincere apologies and I do hope we have the opportunity of welcoming you to the Eastin Grand Hotel Saigon again in the near future. Best Regards, Wayne Woods - General Manager
Responded March 29, 2018
Eastin Grand Hotel Saigon
10.0
Exceptional
Ji from South Korea
Business traveler
Superior
Stayed 1 night in December 2017
Decent and nice place to stay”
will definetly come here again if the business arise
Reviewed March 19, 2018
Dear Ji, Thank you for choosing to stay with the Eastin Grand Saigon and appreciate you taking the time to provide us with your valuable feedback. We are delighted to know how much you enjoyed your experience, especially the service we delivered. Your feedback is extremely important to us as it allows us to ascertain where we are meeting or exceeding our guests’ expectations and equally importantly attend to any issues they may experience during their stay. Many thanks again; we look forward to welcoming you back to the Eastin Grand Hotel Saigon and providing you with another delightful experience! Kind regards, Wayne Woods - General Manager
Responded March 20, 2018
Eastin Grand Hotel Saigon
10.0
Exceptional
Angie from Vietnam
Couple
Superior
Stayed 1 night in March 2018
Staff was very helpful”
I booked the room as a gift for my brother's wedding night, the staff was very helpful to allow us to check in earlier to put decoration and also arranged us nice room. The room was clean, spacious. The shower was very nice with rain shower!
Reviewed March 14, 2018
Dear Angie, Warm greetings from Eastin Grand Hotel Saigon. Thank you for sharing your experience during your recent stay in Saigon. It is important to us that our guests enjoy their stay, and we are glad to know we met your expectations. Looking forward to welcoming you back on your next visit to our hotel. Warm regards, Wayne Woods - General Manager
Responded March 29, 2018
Eastin Grand Hotel Saigon
12345
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