Eastin Hotel Penang
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Eastin Hotel Penang

1 Solok Bayan Indah, Bayan Lepas, Penang, Malaysia, 11900
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Club Deluxe Hillview Eastin Hotel Penang
Club Deluxe Hillview
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    Lobby Eastin Hotel Penang
    Swimming pool [outdoor] Eastin Hotel Penang
    Fitness center Eastin Hotel Penang
    Club Deluxe Hillview Eastin Hotel Penang
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     Eastin Hotel Penang

    Eastin Hotel Penang Reviews

    7.8
    Very good
    /10
    (3719 reviews)See what guests said
    8.4
    Excellent

    "Great location."

    Siu G.

    -

    October 27, 2018

    8.2
    Excellent cleanliness
    Recommended by 90% of guests

    Things you’ll love about Eastin Hotel Penang

    Things you'll love

    • 990 meters to public transportation

    • Airport transfer

    • Currency exchange

    • Free Wi-Fi in all rooms!

    Excellent
    Location
    8.2
    See map
    Excellent location
    Popular
    Nearby
  • Penang Bridge4.76 km
  • Kek Lok Si Temple7.74 km
  • Khoo Kongsi9.29 km
  • The Camera Museum9.75 km
  • Penang Peranakan Mansion10.05 km
  • Gurney Drive10.67 km
  • Gurney Plaza11.17 km
  • Penang Hill11.34 km
  • Penang National Park15.6 km
  • Escape Adventureplay Theme Park16.1 km
  • Value for money7.4
    Distance to city center10.0 km
    Location rating8.2
    Nearest airportPenang International Airport (PEN)
    Distance to airport6.7 km
    Property overview

    Right next door to Queensbay Mall, the largest shopping mall in the northern region of Malaysia, Eastin Hotel Penang is ideal for business and leisure travelers. The newest Eastin Hotel, this property is the considered the Pearl of the Orient. They also boast 328 well appointed and newly furnished rooms that offer facilities like air conditioned rooms, a television, a shower, and all the necessary facilities needed for a comfortable stay. Undoubtedly, Eastin Hotel Penang is a wonderful place of stay due to its contemporarily styled rooms and excellent location. The rooms are all contemporary in style to suit every need of the business or leisure traveler. This is the place where business meets leisure.

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    Rooms available at Eastin Hotel Penang

    7.7
    Very good
    Room comfort & quality
    Soho Duplex
    Soho Duplex
    ...
    • Room size: 38 m²/409 ft²
    • Garden view
    • 2 single beds and 1 queen b...
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    Eastin Deluxe
    Eastin Deluxe
    ...
    • Room size: 56 m²/603 ft²
    • Sea view
    • 1 king bed
    Enter dates to see prices
    CLUB Deluxe Sea View
    CLUB Deluxe Sea View
    ...
    • Room size: 28 m²/301 ft²
    • Sea view
    • 1 king bed
    Enter dates to see prices
    Deluxe Hill View
    Deluxe Hill View
    ...
    • Room size: 28 m²/301 ft²
    • Mountain view
    • 2 single beds or 1 king bed
    Enter dates to see prices
    Deluxe Sea View
    Deluxe Sea View
    ...
    • Room size: 28 m²/301 ft²
    • Sea view
    • 2 single beds or 1 king bed
    Enter dates to see prices
    Club Deluxe Hillview
    Club Deluxe Hillview
    ...
    • Room size: 28 m²/301 ft²
    • Mountain view
    • 1 king bed
    Enter dates to see prices
    Double Duplex
    Double Duplex
    ...
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      Twin Club Sea View
      Twin Club Sea View
      ...
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        Double Club
        Double Club
        ...
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          Twin Club
          Twin Club
          ...
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            Have a question for Eastin Hotel Penang?

            What people love about Eastin Hotel Penang

            • 7.6
              Very good
              Location

              "Clean and comfortable, good location near Queensbay mall and restaurants nearby."

              Tjun T.

              |

              December 27, 2018

            • 7.6
              Very good
              Breakfast

              "Breakfast is really good, many choice and delicious."

              Chong Y.

              |

              January 10, 2019

            • 8.8
              Excellent

              "All good, from checking in, to checking out, and everything in between."

              Anthony

              |

              September 23, 2018

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            More about Eastin Hotel Penang

            More about Eastin Hotel Penang

            9.6
            Exceptional

            "Food is good, location is good and Queensbay Mall is just 2..."

            Lee

            |

            December 19, 2018

            Read more reviews

            What they offer

            7.6
            Very good

            "Shall highly recommend to everyone."

            Christine A.

            |

            November 29, 2018

            Read more reviews
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            Nearest essentials

            Distances shown are straight-line distances on the map. Actual travel distances may vary.
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            What's nearby

            Distances shown are straight-line distances on the map. Actual travel distances may vary.
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            Property's guest policies

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            Some helpful facts

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            Announcements

            From September 1st, 2017, as per Government of Malaysia requirements, hotel guests who are not Malaysian citizens or long-term/permanent residents of Malaysia will be levied a tourism tax of RM 10.00 per room per night stay. Please note these changes in tax structure will result in revised taxes being charged and will be payable additionally during check out.
            External windows cleaning on all guest rooms and public areas from 9:00 AM to 5:00 PM daily, from July 15, 2019 to August 15, 2019. Room guests may wish to draw the curtains during this time for privacy purpose.

            Reviews of Eastin Hotel Penang from real guests

            Provided by verified guests of Agoda
            Agoda Reviews (3719)Booking.com Reviews (510)
            7.8
            /
            10
            Cleanliness8.2
            Facilities7.7
            Location8.2
            Room comfort and quality7.7
            Service7.8
            Value for money7.4
            All languages
            All guests (3719)
            All room types

            Show reviews that mention 

            Showing 2708 verified guest comments
            12345
            10.0
            Exceptional
            Yoong from Malaysia
            Business traveler
            Club Deluxe Hillview
            Stayed 2 nights in May 2019

            great hotel with nice location”

            near by to queenbay mall. convenience for shopping and food within walking distance

            Reviewed May 21, 2019

            Dear Yoong: Thanks so much for choosing to stay with us. We are pleased indeed that you had a wonderful stay with us and we look forward to welcoming you back again very soon. Warmest regards, Stephanie Lee, Marcom Manager, Eastin Hotel Penang

            Responded May 23, 2019
            Eastin Hotel Penang
            8.0
            Excellent
            Ng from Malaysia
            Solo traveler
            Deluxe Hill View
            Stayed 1 night in March 2019

            Good experience”

            Being well treat by all the professional staff especially front desk staff name Hui Yee, whom warm greeting to me when im check out, feel like at home, everything is perfect just the price not allowed me to stay for so many times, unless i have task to do in penang, Well done

            Reviewed April 08, 2019

            Dear Ng: Thank you for your wonderful review of our hotel. We will convey your compliments to our Front Office colleague, Hui Yee. We will be happy to give you a special corporate rate since you are our regular guest. Do contact us. Looking forward to hearing from you soon. Warmest regards, Stephanie Lee Marketing Communications Manager Eastin Hotel Penang

            Responded April 12, 2019
            Eastin Hotel Penang
            8.8
            Excellent
            LI from Singapore
            Business traveler
            Deluxe Hill View
            Stayed 1 night in March 2019

            Good and Convenient”

            Spent 1 night in this hotel during a business trip. Room was very clean and spacious. There are many bars and pubs around the hotel, and it is within minutes from Queensbay mall which has plenty of food options. Very convenient. Very close to airport, so it is good for quick transit.

            Reviewed April 02, 2019

            Dear Ll: Thank you so much for your kind review. We are pleased to know that you stay was a good one. We hope to have the pleasure of welcoming you back to our hotel again very soon. Warmest regards, Stephanie Lee Marketing Communications Manager Eastin Hotel Penang

            Responded April 08, 2019
            Eastin Hotel Penang
            4.4
            glenn from Australia
            Business traveler
            Deluxe Hill View
            Stayed 1 night in April 2019

            Unpleasant”

            This Hotel used to be vibrant and attentive, now quite the opposite. It is tired and needs proper management to lift the product offering, and lead, not be left behind. I stayed here previously and their Senior Duty Manager made a superb gesture and service to myself. Now, sadly the Staff treat most Guests as pests and lack any semblance of etiquette, yet we pay their salaries. I would not wish to return to this turpid place again.

            Reviewed April 29, 2019

            Dear Glenn: Thank you for your review of our hotel. We are disappointed to know that our service level was not up to your expectation. We will certainly train our Front Office staff so that they will render better service in future. We are confident that with proper customer service training and guidance, our staff will delight you the next time you stay with us. On that note, we would like another chance to redeem ourselves. Looking forward to welcoming you back. Warmest regards, Stephanie Lee, Marcom Manager, Eastin Hotel Penang

            Responded April 29, 2019
            Eastin Hotel Penang
            10.0
            Exceptional
            CHYE from Singapore
            Family with teens
            Soho Duplex
            Stayed 2 nights in April 2018

            Family Room - Soho Duplex + Queensbay Mall Nearby”

            Does not allow early check-in but welcome luggage drop-off while we go for lunch and shopping at Queensbay Mall (5 mins walk away). When back for check-in at 3pm, welcome drinks were served. Clean and spacious room for family of 4. Beds are comfortable. Gym room is well maintained and equipment are in good condition. Many eateries and massage parlour within walking distance (5-10 mins). Near to airport - 10 mins drive away.

            Reviewed February 17, 2019
            9.2
            Exceptional
            Daniel from Indonesia
            Family with young children
            Deluxe Hill View
            Stayed 3 nights in December 2018

            Location, Clean”

            Very good Location, close to shopping mall, close to hawker center. The hotel was very clean. The only cons was our room was facing the highway, we can hear the car or motorcycle passing the highway. Anything else was really pleasant stay

            Reviewed January 01, 2019
            8.8
            Excellent
            Ezah from Singapore
            Family with young children
            Soho Duplex
            Stayed 2 nights in December 2018

            Not family hotel”

            Took family room which is double deck. Room is small with queen size bed on top and 2 single below. Top level toilet is so small till that you have to walk sideway in order to get to shower and only 1 small size person can go in. U cant maneuver and have hard time to dry ur body. Further more the glass door of thee toilet is fragile and track less which rely on top track. This hotel is only for businesses not family.

            Reviewed December 25, 2018
            10.0
            Exceptional
            Lim from Malaysia
            Business traveler
            Deluxe Hill View
            Stayed 1 night in April 2019

            good stay”

            good location and great value

            Reviewed May 04, 2019

            Dear Lim: Hello from Eastin Hotel Penang! We are pleased that you chose to stay with us. We hope to have the pleasure of welcoming you back again very soon. Warmest regards, Stephanie Lee, Marcom Manager, Eastin Hotel Penang

            Responded May 07, 2019
            Eastin Hotel Penang
            9.2
            Exceptional
            LIEW from Singapore
            Family with teens
            Soho Duplex
            Stayed 2 nights in March 2019

            Exceptional”

            The pool is a little small and the master bedrooms toilet was really cramp but other than that there were no major problems, the stuff were really friendly and were really helpful when we needed it would come back again next time

            Reviewed March 19, 2019

            Dear Liew: Thank you for your review. We are pleased to know that you had a enjoyable family stay at our hotel. Your comments have been duly noted. We will certainly share them with our management for our future plans. We hope to welcome you back again very soon. Warmest regards, Stephanie Lee, Marcom Manager, Eastin Hotel Penang

            Responded April 22, 2019
            Eastin Hotel Penang
            8.8
            Excellent
            Seng from Australia
            Family with young children
            Deluxe Hill View
            Stayed 2 nights in February 2019

            Nice hotel in a super location. Best staff!”

            We stayed for a couple of nights, and one thing is the location. It is literally 3 mins walk to Queensbay mall. Even with pram we do not find it any hassle. All good and safe. (tip: on the way, can try Wei Yi Unique Cafe (just across the road) which we find the staff very friendly, super clean and great food! ) Anyway, as for the hotel, the staff was very very helpful and friendly. We even got some high ranking official survey the lobby and speak to people for feedback, etc. Its clean. No issues. Everything in the room also works and good. the only thing that we found was the the rooms are not the best value for money. Its slightly overprice (but that's the price you pay for having such a grand location). Parking is also free. just need to stamp the card before exiting each time. Overall, I would recommend and most likely stay there again (if there is a good room rate).

            Reviewed February 23, 2019
            10.0
            Exceptional
            Mila from Indonesia
            Couple
            Deluxe Sea View
            Stayed 3 nights in August 2018

            fantastic hotel”

            eastin hotel served a very tasty breakfast with long time breakfast time. also the room is very clean and tv channel have a lots of channel for watching movie. Also the direction signage along the street was very visible. I really had a great time during my time here ( 3 nights)

            Reviewed August 22, 2018
            8.8
            Excellent
            Kevin from Malaysia
            Business traveler
            Deluxe Hill View
            Stayed 1 night in July 2018

            Will be back soon”

            My first visit at Eastin Penang, this place is an extraordinary. iI would give you guys 1k likes..:) Haris at Lounge bar is superb friendly and warm, Keep it up! Thanks to the hotel owner who has wear on guest shoes on the quality of cleanliness, comfort and last not the least, a big clap for chef too! i love the Lamb ribs

            Reviewed July 24, 2018
            8.0
            Excellent
            Pei from Malaysia
            Family with young children
            Deluxe Hill View
            Stayed 1 night in July 2018

            Delay for Room Key”

            We have booked for two rooms and only able to obtain one of the room key upon check-in. The other room's key was not yet ready until 5pm. Luckly we still have one of the room key to rest and took a bath before the exploration in Penang Island.

            Reviewed July 11, 2018
            3.6
            Alvin from Malaysia
            Family with young children
            Deluxe Hill View
            Stayed 2 nights in December 2018

            Not worth”

            The facility service is very bad, one of that is the swimming pool, need to climb a long stair only can reach the pool and there is no people guard over there. The towel need go down to the gym room only can get, this was very inconvience. Another one is room condition, when night time i can hear the vehicle sound at room in 8 floor, this really disturb my sleeping time and make me wake up so many time in midnight. There is another thing that i very angry is the breakfast, when i booking there is 2 adult and 1 child but at the end when i going to having my breakfast, they told me child is chargable. I know from them there is because eastin rules is free until 6years old but i saw few group of malay that with 2 child that older than years old also let them go in and without asking for paying the cost. This is very bad double standard to the customer.

            Reviewed January 02, 2019
            7.6
            Very good
            Nurul from Malaysia
            Family with young children
            Deluxe Hill View
            Stayed 1 night in December 2018

            2 times come to this hotel and was entertain by same person.the chinese woman treat us strictly ”

            For the 1st time luckily indian woman taking over us and we dnt have to put deposit as we dont have much cash.for the 2nd time we’re unlucky..we have to go out back in tiredly to the bank to get the cash for dep.come on..made life easier please nxt time.

            Reviewed December 30, 2018
            8.0
            Excellent
            NAZURAH from Malaysia
            Family with young children
            Deluxe Sea View
            Stayed 1 night in December 2018

            My first and last”

            The room was small and a bit pricey. Requested for higher floor (for my Sea View room) and they gave me 7th floor. Quite dissapointed because almost 70% of the view is block by buildings and people's roof.

            Reviewed December 28, 2018
            5.2
            Tjioe from Indonesia
            Couple
            Deluxe Hill View
            Stayed 1 night in December 2018

            60”

            hotel facilities are not good for wifi only limited to 3 devices. And in other hotels in Penang for example Wembley hotels can have more than 3 wifi devices and for bad swimming pools over hot without roof and no rinse rooms finished swimming for swimming towels have to wait from the laundry even though I stay on December 24 the Holiday must prepare the guests.

            Reviewed December 27, 2018
            10.0
            Exceptional
            Umatharan from Malaysia
            Family with young children
            Eastin Deluxe
            Stayed 1 night in March 2019

            Top choice in Bayan Baru ”

            The favorite choice for Bayan Baru area. Breakfast as a usual cover variety of food that is easy for a longer meal or even quick bite.

            Reviewed April 18, 2019

            Dear Umatharan: Thank you for choosing to stay with us. We are happy that you enjoyed your stay. Do come back again soon. Warmest regards, Stephanie Lee, Marcom Manager, Eastin Hotel Penang

            Responded April 22, 2019
            Eastin Hotel Penang
            9.2
            Exceptional
            Mohamad from Malaysia
            Couple
            Deluxe Hill View
            Stayed 2 nights in December 2018

            nice hotel ”

            best place to stay

            Reviewed April 18, 2019

            Dear Mohamad: Thank you for choosing to stay at our hotel and for taking time to write us a lovely review. Do come back again very soon. Warmest regards, Stephanie Lee, Marcom Manager, Eastin Hotel Penang

            Responded April 22, 2019
            Eastin Hotel Penang
            8.0
            Excellent
            Nawal from Malaysia
            Family with teens
            Deluxe Hill View
            Stayed 2 nights in January 2019

            Nice hotel”

            Strategically located next to a mall, this hotel is clean and well maintained. The breakfast buffet was quite variety.

            Reviewed April 03, 2019

            Dear Nawal: Thanks for taking time to write a review of our hotel. We are pleased that you found your stay very pleasant. We are also happy to hear that breakfast was an enjoyable experience. We hope to welcome you back again to Eastin Hotel Penang in the near future. Warmest regards, Stephanie Lee Marketing Communications Manager Eastin Hotel Penang

            Responded April 08, 2019
            Eastin Hotel Penang
            12345
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            Eastin Hotel Penang
            |Very good 7.8
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            • Excellent location
            • Penang Bridge
            • Penang Intercity Bus Terminal is within 0.98 km