great hotel with nice location”

near by to queenbay mall. convenience for shopping and food within walking distance

Good experience”

Being well treat by all the professional staff especially front desk staff name Hui Yee, whom warm greeting to me when im check out, feel like at home, everything is perfect just the price not allowed me to stay for so many times, unless i have task to do in penang, Well done

Good and Convenient”

Spent 1 night in this hotel during a business trip. Room was very clean and spacious. There are many bars and pubs around the hotel, and it is within minutes from Queensbay mall which has plenty of food options. Very convenient. Very close to airport, so it is good for quick transit.

Unpleasant”

This Hotel used to be vibrant and attentive, now quite the opposite. It is tired and needs proper management to lift the product offering, and lead, not be left behind. I stayed here previously and their Senior Duty Manager made a superb gesture and service to myself. Now, sadly the Staff treat most Guests as pests and lack any semblance of etiquette, yet we pay their salaries. I would not wish to return to this turpid place again.

Family Room - Soho Duplex + Queensbay Mall Nearby”

Does not allow early check-in but welcome luggage drop-off while we go for lunch and shopping at Queensbay Mall (5 mins walk away). When back for check-in at 3pm, welcome drinks were served. Clean and spacious room for family of 4. Beds are comfortable. Gym room is well maintained and equipment are in good condition. Many eateries and massage parlour within walking distance (5-10 mins). Near to airport - 10 mins drive away.

Location, Clean”

Very good Location, close to shopping mall, close to hawker center. The hotel was very clean. The only cons was our room was facing the highway, we can hear the car or motorcycle passing the highway. Anything else was really pleasant stay

Not family hotel”

Took family room which is double deck. Room is small with queen size bed on top and 2 single below. Top level toilet is so small till that you have to walk sideway in order to get to shower and only 1 small size person can go in. U cant maneuver and have hard time to dry ur body. Further more the glass door of thee toilet is fragile and track less which rely on top track. This hotel is only for businesses not family.

good stay”

good location and great value

Exceptional”

The pool is a little small and the master bedrooms toilet was really cramp but other than that there were no major problems, the stuff were really friendly and were really helpful when we needed it would come back again next time

Nice hotel in a super location. Best staff!”

We stayed for a couple of nights, and one thing is the location. It is literally 3 mins walk to Queensbay mall. Even with pram we do not find it any hassle. All good and safe. (tip: on the way, can try Wei Yi Unique Cafe (just across the road) which we find the staff very friendly, super clean and great food! ) Anyway, as for the hotel, the staff was very very helpful and friendly. We even got some high ranking official survey the lobby and speak to people for feedback, etc. Its clean. No issues. Everything in the room also works and good. the only thing that we found was the the rooms are not the best value for money. Its slightly overprice (but that's the price you pay for having such a grand location). Parking is also free. just need to stamp the card before exiting each time. Overall, I would recommend and most likely stay there again (if there is a good room rate).

fantastic hotel”

eastin hotel served a very tasty breakfast with long time breakfast time. also the room is very clean and tv channel have a lots of channel for watching movie. Also the direction signage along the street was very visible. I really had a great time during my time here ( 3 nights)

Will be back soon”

My first visit at Eastin Penang, this place is an extraordinary. iI would give you guys 1k likes..:) Haris at Lounge bar is superb friendly and warm, Keep it up! Thanks to the hotel owner who has wear on guest shoes on the quality of cleanliness, comfort and last not the least, a big clap for chef too! i love the Lamb ribs

Delay for Room Key”

We have booked for two rooms and only able to obtain one of the room key upon check-in. The other room's key was not yet ready until 5pm. Luckly we still have one of the room key to rest and took a bath before the exploration in Penang Island.

Not worth”

The facility service is very bad, one of that is the swimming pool, need to climb a long stair only can reach the pool and there is no people guard over there. The towel need go down to the gym room only can get, this was very inconvience. Another one is room condition, when night time i can hear the vehicle sound at room in 8 floor, this really disturb my sleeping time and make me wake up so many time in midnight. There is another thing that i very angry is the breakfast, when i booking there is 2 adult and 1 child but at the end when i going to having my breakfast, they told me child is chargable. I know from them there is because eastin rules is free until 6years old but i saw few group of malay that with 2 child that older than years old also let them go in and without asking for paying the cost. This is very bad double standard to the customer.

2 times come to this hotel and was entertain by same person.the chinese woman treat us strictly ”

For the 1st time luckily indian woman taking over us and we dnt have to put deposit as we dont have much cash.for the 2nd time we’re unlucky..we have to go out back in tiredly to the bank to get the cash for dep.come on..made life easier please nxt time.

My first and last”

The room was small and a bit pricey. Requested for higher floor (for my Sea View room) and they gave me 7th floor. Quite dissapointed because almost 70% of the view is block by buildings and people's roof.

60”

hotel facilities are not good for wifi only limited to 3 devices. And in other hotels in Penang for example Wembley hotels can have more than 3 wifi devices and for bad swimming pools over hot without roof and no rinse rooms finished swimming for swimming towels have to wait from the laundry even though I stay on December 24 the Holiday must prepare the guests.

Top choice in Bayan Baru ”

The favorite choice for Bayan Baru area. Breakfast as a usual cover variety of food that is easy for a longer meal or even quick bite.

nice hotel ”

best place to stay

Nice hotel”

Strategically located next to a mall, this hotel is clean and well maintained. The breakfast buffet was quite variety.