Very good 7.6
Based on 2235 reviews

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About this property

Description

Right next door to Queensbay Mall, the largest shopping mall in the northern region of Malaysia, Eastin Hotel Penang is ideal for business and leisure travelers. The newest Eastin Hotel, this property is the considered the Pearl of the Orient. They also boast 328 well appointed and newly furnished rooms that offer facilities like air conditioned rooms, a television, a shower, and all the necessary facilities needed for a comfortable stay. Undoubtedly, Eastin Hotel Penang is a wonderful place of stay due to its contemporarily styled rooms and excellent location. The rooms are all contemporary in style to suit every need of the business or leisure traveler. This is the place where business meets leisure.
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Features

Internet access

  • Free Wi-Fi in all rooms
  • Wi-Fi in public areas

Getting around

  • Bicycle rental
  • Car park
  • Shuttle service
  • Taxi service
  • Valet parking

Things to do, ways to relax

  • Fitness center
  • Massage(s)
  • Spa
  • Swimming pool [outdoor]
  • Tours
  • Yoga room

Dining, drinking, and snacking

  • Restaurant(s)
  • Restaurant [halal]
  • Room service
  • Room service [24-hour]

Services and conveniences

  • Concierge
  • Currency exchange
  • Daily housekeeping
  • Doorman
  • Dry cleaning
  • Laundry service
  • Luggage storage
  • Newspapers
  • Safety deposit boxes
  • Smoking area

For the kids

  • Swimming pool [kids]

Access

  • Check-in [24-hour]
  • Elevator
  • Facilities for disabled guests
  • Front desk [24-hour]
  • Pets allowed
  • Security [24-hour]
  • Wheelchair accessible

Languages spoken

  • English
  • Chinese (Mandarin)
  • Malay
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Policies

Eastin Hotel Penang wishes to inform you that the Municipalities of Penang State is introducing a Local Government Fee to be paid by any guests staying in hotels in the state from 1 June 2014 onwards. The fee is to be used for the purposes of development and promotion of tourism infrastructures in Penang.

The following are the rates for the fee based on the type of hotel:
i) MYR 3 per room/night for 4-star and 5-star hotels

The fee is collected by the hotel is in addition to the hotel bill and is paid by the hotel to the Municipalities.

Child and extra bed policy
Infant 0-1 year(s) Stay for free if using existing bedding. Note, if you need a cot there may be an extra charge.
Children 2-11 year(s) Must use an extra bed
  • Guests over 11 years old are considered as adults.
  • Extra beds are dependent on the room you choose, please check the individual room capacity for more details.
When booking more than 5 rooms, different policies and additional supplements may apply.
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Useful info

Breakfast Charge (when not included in room rate): 46 MYR
Check-In From: 02:00PM
Check-Out Until: 12:00 PM
Distance from City Center: 10.0 km
Distance to Airport: 7.0 km
Number of Bars: 1
Number of Floors: 14
Number of Rooms : 328
Time to Airport (Minutes): 10
Year Hotel Built: 2009
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Verified traveler reviews

Filter by traveler type
Very good



based on 2235 reviews
  • Cleanliness 8.1
  • Facilities 7.1
  • Location 8.0
  • Room Comfort/Standard 7.7
  • Service 7.6
  • Value for money 7.2
  • Food/Dining 7.0
Sort by

CHUEN from Malaysia
Couples
Deluxe
Stayed 1 night in July 2016
Value for Money, Strategic Location
Value for Money, Strategic Location
Reviewed September 29, 2016

YAN from China
Business travelers
Deluxe Sea View
Stayed 1 night in April 2016
comfortble
good location kindly and comfirtable
Reviewed September 29, 2016

Ramakrishna from Australia
Families with older children
Deluxe
Stayed 2 nights in June 2016
Not value for the money. Over priced for what it is. Customer service is not good.
Booked through agoda. Hotel management were not helpful to give for the same price when we got extended inspite of staying 5 days and 3 rooms were booked. Its exoebsive for what it is. Will never stay again.
Reviewed September 27, 2016

Ging from Malaysia
Solo travelers
Deluxe
Stayed 1 night in September 2016
great location and comfortable bed
i enjoy my stay very much. i love their location especially, 5 mins walk to QueensBay Mall. i took a public bus No.306 (rapid Penang) from Penang International Airport to QueensBay Mall RM1.40 (surprise!) and going to airport by uber RM8.35!
Reviewed September 26, 2016

Rathi from Malaysia
Solo travelers
Deluxe
Stayed 1 night in September 2016
Service, cleanliness,
1. Concierge service was good and overall all the staffs were polite and courteous 2. Buffet breakfast plates stacked at buffet counter- found left over food stuck underneath the plate 3. During check in - counter not busy but very long wait to sort out room assignment even though I had called up a few days earlier to advise about the room booking arrangements 4. Room keys didn't work once and Reception didn't give any explanation why. 5. Housekeeping staff name on card left in room not the same as the staff who serviced the room. When asked told that staff is off and it's her assigned floor therefore the name is not changed. This I found out when inquiring what happened to my Oral B dental floss missing from the vanity counter after turn down service- not found and staff called to apologise. Also soiled towel was left on the entrance of bathroom on the carpet by housekeeping staff. I flooded it placed on the side of the carpeted floor. I didn't leave it on floor in the first
Reviewed September 26, 2016

HOEY from Malaysia
Families with young children
Deluxe Sea View
Stayed 1 night in September 2016
Not suitable for family
No baby cot provide even requested early.. Maintenance is bad, fridge without freezer
Reviewed September 26, 2016

POH from Malaysia
Families with young children
Deluxe
Stayed 1 night in December 2013
Convinient
Satisfied
Reviewed September 25, 2016

IZUAN from Malaysia
Families with young children
Deluxe
Stayed 1 night in June 2016
Room
Room is very small
Reviewed September 22, 2016

IZUAN from Malaysia
Families with young children
Deluxe
Stayed 1 night in June 2016
Location
Room is very small
Reviewed September 22, 2016

NOAH from Malaysia
Solo travelers
Deluxe Hill View Double or Twin Room
Stayed 2 nights in September 2016
Great place to stay with homely staff
Interior is very well designed.
Reviewed September 22, 2016



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