SureStay Hotel by Best Western Phoenix Airport
3037 E. Van Buren Street, Sky Harbor International Airport, Phoenix (AZ), United States, 85008 - See map
The car parking and the Wi-Fi are always free, so you can stay in touch and come and go as you please. Conveniently situated in the Sky Harbor International Airport part of Phoenix (AZ), this property puts you close to attractions and interesting dining options. Don't leave before paying a visit to the famous Desert Botanical Garden. Restaurant, indoor pool and outdoor pool are among the special facilities that will enhance your stay with on-site convenience.
Highlights
Announcements by hotel (1)
Due to COVID-19 circumstances, the property is implementing additional measures to protect the safety of guests and staff. Some services and amenities may be limited or unavailable. Please contact the property for more information.Facilities
Airport transfer
Pets allowed
Car park
Swimming pool [indoor]
Shuttle service
Free Wi-Fi in all rooms!
Check-in/out [express]
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Exceptional”
Very clean and very good location!
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Exceptional”
Beautiful new room. Loved it. Was totally impressed.
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Exceptional”
Friendly staff very clean close to airport great place for the price
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Clean, fresh, affordable”
Very satisfied
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Truck Driver & my dog”
I was traveling through in my large commercial truck and booked this hotel online as a stopping point. I was eager to use the jacuzzi tub in my king room after 4 days on the road. The room was huge and clean and comfortable, they were very accommodating of my dog, staff was amazing (especially ashley)... neighborhood is less than desirable but i felt secure and no one messed with my truck. I would absolutely stay here again!!
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Clean but noisy”
As the hotel is close to the airport I expect to hear a lot of plane taking off and landing but the terrible horning sound during the night from the trains passing by is inexcusable
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Close to the airport ”
Safe lots of lighting, simple, close to the airport, shuttle, easy booking and check-in
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Stay”
Everything was good except the WiFi didn’t work.
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Good Location”
A good Location for me, as it was close to what i need to do.
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It was good for what it is worth ”
Rooms looked just like the pics. They were clean and the maids were nice.
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Watch the Location”
This was a great little hotel for the money but it was in not the most amazing location. I would suggest at the hotel put some sort of gate around just to give it that extra security field. All in all though I did not feel too unsafe and I would potentially stay there again
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Good”
Nice for 1 night stay if you are in transition... the hotel staff were awesome, pliant caring and family oriented ~ especial at the front desk!!! Courtesy shuttle for guest is awesome! Thank you!
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Basic hotel, very convenient, but unfriendly staff”
I stayed twice, separately, while in brief transit, and this place fine and pretty convenient for that purpose. I would probably stay again if it remained at a competitive price, as it was. The Shuttle from the airport was regular enough and easy to catch (although it can take some time if there are people going to the car park as it drops everyone off near their car). Shuttle back to the airport only goes on the hour and needs to be requested the day before. I requested a non-smoking room but my first room smelled of smoke, and the shower didn't drain very well. I didn't have time or energy to complain so I can't say what the resolution would have been. On the way back, my second room didn't have these issues. Overall - Beds comfy enough, a/c good, breakfast was okay for transit (but no vegan options other than cheap bread, nothing gf except fruit). Also note: My first check in took AGESSS, there were 2 (very dispirited/cold, not at all friendly) members of staff at the desk, but only one was doing the check in while the other was on/off the phone, so check in was longer with people ahead of me needing help / having a complicated check in. This wasn't ideal for arriving late at night when i just wanted to sleep. Second time a different staff member also seemed very tired/dispirited/cold. It made me wonder how this place values their staff. This is not a place to stay if you want to explore phoenix. The general area didn't seem the most safe, but the hotel itself is safe and it's fine for a night of decent sleep close to the airport.
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Good”
The check-in was easy, they were pet friendly no hassle and the rooms were neat and clean. I had no complaints. Not the best side of town but no problems occurred
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Motel Phoenix Airport”
I booked on line and specified that I wanted a NON smoking room. When I checked in desk attendant asked if I knew the room was smoking. I showed her that I specified non smoking. She said there were no other rooms available. It is funny because desk attendant also told the person in front of me that she had booked a smoking room and the customer had a son sensitive to smoking. She had to keep her room. I could not cancel and get my money back. I had issues all night and have a cough today. Had loud neighbors and front desk did call them but it did not change. Walls paper thin. I could hear plainly every word they said. I would not stay at this hotel again.
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Affordable and clean for a night”
Affordable and clean for a night
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Serves it's purpose”
This place is exactly what it looks like, tired but decently maintained and located close to the airport. The courtyard like parking area probably helps keep theft down in what seems like an otherwise mistreated part of town. I've had much nicer rooms for $100 but it's the best I could find last minute in Phoenix and close to the airport.
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House Keeping”
I stayed over an extra 2 nights. They will only give house keeping but I had to ask for it. I would stay again here; The staff TRIES to do a good job. It is Phoenix full of dopers and smokers.
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Staff was rude”
Because my license was with a local address, I was made to feel like because I had my girlfriend with me I was bringing a hooker in. We flew in together, she was to fly out the next morning. I live over an hour and a half away. So I wanted a room so we didn't need to get up extra early to be back at the airport.
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Hidden fees of 25 dlls for pet did not say that on website...”
Desk clerk told me the 25dll pet fee is in the fine print...I should have read the "fine print" I found her tone condescending and the fee BS...will find another place while I am traveling for me and my 🐕
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