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2016

Edsa Shangri-La Manila

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Excellent8.5
Based on 949 reviews
85% would recommend to a friend
Edsa Shangri-La Manila
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Swimming pool
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Swimming pool
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8.7 Excellent location
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8.7Location
  • 300 meters to public transportation

  • Free Wi-Fi in all rooms

  • Hot tub

  • Sauna

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Room choices
Tower Wing Deluxe Room
...
  • City view
  • 34 m²
  • 1 king bed
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Premier Suite
...
  • City view
  • 67 m²
  • 1 king bed
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Horizon City Room
...
  • City view
  • 34 m²
  • 1 king bed
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Deluxe Garden Wing
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  • City view
  • 34 m²
  • 1 double bed or 1 king bed
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Nearest essentials

Airports
  • 9 kilometers to
  • Ninoy Aquino International Airport (MNL)
  • 86 kilometers to
  • Clark International Airport (CRK)
Public transportation
  • 300 meters to
  • Shaw Boulevard MRT Station
  • 700 meters to
  • Ortigas MRT Station
Hospital or clinic
  • 850 meters to
  • Victor R. Potenciano Medical Center
Pharmacy
  • 350 meters to
  • Mercury Drug
Convenience store
  • 850 meters to
  • 7 Eleven
Cash withdrawal
  • on site

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An overview

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Verified guest reviews

Agoda Reviews (949)
Booking.com Reviews (591)

4.9

Filter by guest type:
Excellent
  • Cleanliness 8.9
  • Facilities 8.7
  • Location 8.7
  • Room comfort and quality 8.8
  • Service 8.7
  • Value for money 7.8
Excellent
  • Cleanliness 8.5
  • Facilities 8.5
  • Location 8.3
  • Room comfort and quality 8.4
  • Service 8.3
  • Value for money 7.6
Excellent
  • Cleanliness 9.0
  • Facilities 8.9
  • Location 8.6
  • Room comfort and quality 8.7
  • Service 8.8
  • Value for money 7.8
Excellent
  • Cleanliness 8.9
  • Facilities 8.3
  • Location 8.5
  • Room comfort and quality 9.2
  • Service 8.8
  • Value for money 7.9
Excellent
  • Cleanliness 8.9
  • Facilities 8.8
  • Location 9.1
  • Room comfort and quality 9.1
  • Service 8.8
  • Value for money 7.9
Excellent
  • Cleanliness 9.1
  • Facilities 8.8
  • Location 9.0
  • Room comfort and quality 9.1
  • Service 8.8
  • Value for money 7.9
Excellent
  • Cleanliness 9.2
  • Facilities 8.3
  • Location 9.3
  • Room comfort and quality 9.3
  • Service 9.1
  • Value for money 8.4
Provided by verified guests of Agoda
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Room type
  • Tower Wing Deluxe Room
  • Premier Suite
  • Horizon City Room
  • Deluxe Garden Wing

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Showing 822 verified guest comments
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8.4
ooi from Malaysia
Business traveler
Deluxe Garden Wing
Stayed 2 nights in September 2017
5 stars hotel”
Excellent location
Reviewed September 07, 2017
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10.0
kok from Malaysia
Business traveler
Deluxe Garden Wing
Stayed 5 nights in August 2017
Very good service”
Service is good and lots of delicious teas and fruit provided in the room
Reviewed August 28, 2017
Dear kok, Thank you for taking the time to share your feedback about our service and our amenities. Please know that we value your personal experience. On behalf of the rest of my team, I look forward to welcoming you in the future to once again delight you. Yours sincerely, Amit O General Manager
Responded August 30, 2017
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Edsa Shangri-La Manila
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9.6
Frederico from Philippines
Family with young children
Deluxe Garden Wing
Stayed 1 night in April 2017
It's a "Shang"! Expect top-notch everything!”
Man, where should I start??? Location, location, location! A mere walking distance from the best malls in the country! The facilities are top-notch. From the pools to the gym, you'll get your money's worth if you have an active family like mine. Everything is well kept and tidy. Staff are uber-friendly since they probably know it costs an arm and a leg to spend a night there. We are repeat-guests for a reason, whenever I'm feeling "generous" on a family staycation. It's a Shang! I need not say more.
Reviewed August 26, 2017
Dear Frederico, Thank you for taking the time to share your experience. I took delight in reading the details about your stay at the hotel. We are extremely happy that you enjoyed your stay and that you find our staff courteous. Your feedback is encouraging as we strive to provide our guests a memorable stay. On behalf of the rest of my team, I look forward to welcoming you in the future to once again delight you. Yours sincerely, Amit O General Manager
Responded August 30, 2017
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Edsa Shangri-La Manila
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6.8
Kong from Philippines
Family with young children
Tower Wing Deluxe Room
Stayed 2 nights in August 2017
Flooring between executive rooms seem to be sub st”
Kindly educate guests with the proper decorum in regards to courtesy with fellow guests
Reviewed August 22, 2017
Dear Kong, Thank you for taking the time to share your experience with us. Please know that your feedback is important to us. We look forward to welcoming you again soon. Yours sincerely, Edsa Shangri-La, Manila
Responded August 24, 2017
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Edsa Shangri-La Manila
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5.2
Steve from Australia
Solo traveler
Deluxe Garden Wing
Stayed 2 nights in August 2017
Expensive and in need or a refurb”
Not at the standard of the Makati Shang. Terrible traffic in Edsa area. Staff OK. Gym was good. No minibar service in the pool wing area where I stayed. No bar other than the lobby bar. Seems like a place for many locals to just sit and meet so seemed more crowded than a normal hotel should,
Reviewed August 20, 2017
Dear Steve, Thank you for choosing to stay at Edsa Shangri-La, Manila on your most recent trip to the Philippines. Having reviewed your comments, we are sincerely disheartened to learn that we have not met your expectations during this time. Please be assured the your comments have been shared to the departments concerned so they may review and improve on. We hope you give us the opportunity to restore your confidence in us by welcoming you back to the hotel. Yours sincerely, Amit O General Manager
Responded August 22, 2017
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Edsa Shangri-La Manila
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6.0
saurabh from India
Family with young children
Tower Wing Deluxe Room
Stayed 1 night in August 2017
Above average”
For you to send me your rates when asked for an early check-in is so NOT a 5 star hotel trait. Where is the hospitality??? I know we all look for upsell options but what you doing for early check in is cheap- it would make more sense to ask for the check in time rather than just sending your tariff. Your rooms are very very ordinary with new entrants like Okada etc in the market. You got some catching up to do. Also you can learn from Solaire/Okada on how to make things special for guests who come to celebrate in your hotel. Disappointed.
Reviewed August 18, 2017
Dear saurabh, Thank you for taking the time to share your experience. Please know that our guests' comments are taken very seriously. Please be assured that the issues raised will be addressed accordingly to better our facilities and services. We hope to have the opportunity of hosting you again to restore your confidence in our Shangri-La brand of hospitality. Yours sincerely, Amit O General Manager
Responded August 22, 2017
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Edsa Shangri-La Manila
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8.0
kok from Malaysia
Business traveler
Deluxe Garden Wing
Stayed 5 nights in August 2017
great service”
Staff members are very helpful
Reviewed August 16, 2017
Dear kok, Thank you for sharing your experience with us. We are extremely appreciative of all your feedback about the staff. Please know that we value your feedback. On behalf of the rest of my team, I look forward to welcoming you in the future to once again delight you. Yours sincerely, Amit O General Manager
Responded August 18, 2017
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Edsa Shangri-La Manila
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10.0
Lolita from Philippines
Group
Tower Wing Deluxe Room
Stayed 1 night in August 2017
One of the best”
I want to give praise to all the staff particularly those who handled my booking when I was there, it was so busy, yet they managed to meet my demands with a smile. Location is good, there are plenty shops and restaurant around, you won't go hungry if you are a foodie. And of course, the room, clean, spacious comfortable bed. I would go back again.
Reviewed August 14, 2017
Dear Lolita, Thank you for taking the time to share your experience with us. We are very happy to know that your stay was comfortable and enjoyable. We are also appreciative of all your kind words about our team. Please know that your feedback is encouraging as we strive to provide our guests a memorable experience. On behalf of the rest of my team, I look forward to your next stay at the hotel so we can once again give you our warm welcome. Your sincerely, Amit O General Manager
Responded August 15, 2017
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Edsa Shangri-La Manila
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10.0
Eric from Philippines
Family with young children
Tower Wing Deluxe Room
Stayed 2 nights in August 2017
The best!”
The original structure should be repainted already! But still very nice hotel.
Reviewed August 07, 2017
Dear Eric, Thank you for taking the time to write to us. We are happy to hear that you were generally satisfied with our hotel. On the other hand, your comment about the hotel facade has also been duly noted and shared to the department concerned. Once again, thank you and on behalf of the team, we look forward to welcoming you again soon. Yours sincerely, Amit Oberoi General Manager
Responded August 07, 2017
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7.6
hannah from Philippines
Solo traveler
Deluxe Garden Wing
Stayed 1 night in July 2017
Very Basic”
The place was very basic bit the customer service is great. But I think the buffets are overpriced though.
Reviewed July 31, 2017
Dear hannah, Thank you for taking the time to share your experience at your urban oasis. We always appreciate comments from our guests as it will help us in becoming better at what we do. Providing our guests with a high level of service has always been our mission. We have taken this into consideration and will take steps towards improvement.​ Yours sincerely, Amit Oberoi General Manager
Responded August 01, 2017
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Edsa Shangri-La Manila
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