Dear Mr. Wernen, Thank you so much for choosing us as property to serve you. We are trying the best to improve skill to make all guests feel welcome, feel happy whenever they come. Your recommendation will be share to all. We hope to have chance to serve you in future also. Again, thank you so much and have a great day. Mercure Haiphong team,

Dear Mr. Võ, Xin chao from Mercure Haiphong. Thank you so much for choosing us this time. Serving you is our pleasure as always. Please kindly noted that all your comments are transferred to concerning department. We also regretted that our facility did not meet your expectation. As we know very well our facility situation so that why Mercure Haiphong team always tried the best to improve our services and hope that it make guests satisfy during their staying. Again, thank you so much for your choosing us and we hope that you can understanding our hearts. We hope in future you still give the chance for us to serve you. Have a great day sir! Mercure Haiphong team!

Dear Mr. Sadaharu Kato, Firstly, thank you so much for choosing us this time. All comments from guests are our reasons for us to develop and survival. We really want to listen by details which services make you feel disappointed? By that feedback we can improve our self services asap. We hope you can feedback over there soon. Thank you so much and our apologize again! Mercure Haiphong team,

Dear Mr. Partrick, Xin Chao From Mercure Hai Phong, the Flamboyant city. Thank you so much for your comment, serving you is our pleasure. We always try the best to make you feel welcome whenever you stay with us and make you feel as stay at your home. Hope we have chance to welcome you again in the future. Again, thank you so much! Mercure Haiphong,

Dear Mr.Gavin First of all, I would like to thank you for choosing Mercure Haiphong during your stay and sharing your experience. However, I am so sorry that it has failed your expectations and left the very bad impression on your first stay due to the reckless and unprofessional attitude of Hotel staffs. All of your feedbacks have been carefully noted within our internal teams and related departments who were in charge your booking. Our management board has carefully gone through every single issues popping up during your stay to make sure that such recurring problems would not happen again. Once again, my sincere apology for your bad experience during your stay. Hopefully we will have opportunity in the coming time to welcome you back with commitment in service excellence. Mai Anh (Ms) E-commerce Executive

Dear chị Lương, Mercure Hải Phòng trân trọng cảm ơn ý kiến đóng góp của chị Lương. Bên em đã và đang luôn luôn cố gắng hoàn thiện dịch vụ để đáp ứng nhu cầu của khách. Rất mong sẽ có dịp đón tiếp chị Lương quay lại khách sạn trong thời gian tới ạ. Chúc chị một ngày thành công. Mercure Hải Phòng,

Dear Ms. Thao, We are truly sorry that your experience was not as good as your expectation, for a 5 stars hotel service. On behalf of our operational team, I do take all of your comments into account to re-consider about our quality service, especially our greeting way as well as taking away service. We do also thank you for letting us know how you feel, so that we can try to improve our service to be better with the hope to satisfy you next time when you come back. Should you need any other assistance, please do not hesitate to contact us anytime. We hope your next time will be more pleasant then the previous one. Your sincerely, Nguyen Van Thuy Trang/ Tracy (Ms.) Guest Experience Manager

Dear Mr. Chiwei, Thank you for choosing to stay with us. Regarding to your comments about the smell, furniture and facilities maintenance, I surely pass all these comments to the related departments, including housekeeping and maintenance team. It would be very helpful for us to revise our quality of services and facilities as well as the development process. So, we are really appreciated for all your valued comments. Other than these, if there is anything else we could do to improve, please do not hesitate to let us know anytime. Regarding to the room rate that you feel it was higher than it should be, we will try our best to improve the quality of services as well as facilities, so that it would be valued for your money. For further quires, please do not hesitate to contact me anytime. We look forward to welcoming you back with a better experience. Your sincerely, Nguyen Van Thuy Trang Guest Experience Manager

Xin Chào M. JAEYUP, Warmest greetings from Mercure Hai Phong ! We thank you very much for having spent your time staying and sharing with us your experience. We apologize if you found our price is not reasonable enough, however, please rest assured that providing outstanding services in a comfortable place is the ultimate goal of all hotel collaborators. We sincerely hope that we will have a new opportunity to welcome you back again and demonstrate our commitment in service excellence. Very Best, Minh Thu (Autumn) Guest Experience Manager

Xin Chào Quý khách, Cám ơn Quý khách đã chia sẻ trải nghiệm của mình với khách sạn Mercure Hải Phòng. Chúng tôi rất xin lỗi vì bữa sáng đã không hợp khẩu vị Quý khách. Tại Mercure, chúng tôi nỗ lực để đem lại một trải nghiệm về dịch vụ vượt trội cho mọi khách hàng; do đó ý kiến phản hồi của quý khách có ý nghĩa vô cùng quan trọng đối với chúng tôi. Quý khách hãy tin tưởng rằng chúng tôi đang áp dụng những biện pháp thích hợp để giải quyết vấn đề và không để lặp lại trong tương lai. Chúng tôi thực sự hy vọng quý khách sẽ cho chúng tôi cơ hội để phục vụ quý khách tốt hơn trong tương lai gần. Minh Thu (Autumn) Guest Experience Manager

Dear Mr. EDUARDO, Greetings from Mercure Hai Phong team! Thank you very much for having spent time leave us a feedback. We appreciate your valuable time and I'm sorry to hear that your stay has not been satisfactory. Allow us to send you the sincerest apologies for whatever has disappointed your experience. Your constructive feedback has been shared with Housekeeping team to assure that more details have been paid attention to. If you come back to this part of Vietnam again, me and team are more than happy to welcome you back with improvement! Have a nice evening safe travels ahead! Minh Thu(Autumn) Guest Experience Manager

Dear Mr. Daniel, I would like to thank you for taking time to write such a positive review about our hotel. We are delighted to know that you enjoyed our room as much as other outlets. I've shared with our team your beautiful comments which help us to keep up the motivation for the daily good work. Mercure Hai Phong generally appreciate your great support, should you travel to this part of Vietnam again, I look forward to personally welcoming you back to our hotel when our Cloud 28th Skybar and Spa are fully open. All the best and safe travels ahead ! Minh Thu (Autumn) Guest Experience Manager

Xin Chào Mr. FREDERIC, Thank you so very much for spending time staying with us and sharing your experience. We are pleased to learn that you enjoy our city view from the hotel room as much as the food quality. The team is working passionately everyday to engage with customer expectation, and we appreciate your recognition. Looking forward to welcoming you back to Mercure Hai Phong very soon and allow us to take this chance to wish you a nice weekend and safe travels ahead. Minh Thu (Autumn) Guest Experience Manager

Dear Daria, Xin Chao from Hai Phong - The Flamboyant City We are delighted to have received your review and greatly appreciate your recognition of our team. We thank you for choosing to stay with us in Hai Phong and look forward to having the opportunity to welcome you back in the coming time. Warm regards, Mercure Hai Phong Team

Gửi anh Dương, Khách sạn Mercure Hải Phòng rất trân trọng cơ hội được tiếp đón anh cùng đối tác. Trân trọng hơn nữa vì bên em đã có thể làm cho anh cảm thấy hài lòng trong quá trình nghỉ tại đây. Bên em đã và đang luôn cố gắng để đảm bảo dịch vụ ngày càng chuyên nghiệp hơn. Rất mong anh Duong sẽ vẫn chọn Mercure Hải Phòng là điểm đến tiếp theo nếu có cơ hội ạ. Chúc anh ngày mới vui vẻ! Mercure Hải Phòng,

Dear anh Phuc, Mercure Hải Phòng trân trọng cảm ơn anh đã tin tưởng sử dụng dịch vụ của khách sạn. Mong rằng trong tương lai anh Phuc vẫn tin tưởng và trao cơ hội để phía khách sạn có nhiều cơ hội phục vụ anh hơn nữa ạ. Chúc anh một tuần mới thành công! Mercure Hải Phòng team,

Gửi anh Dũng, Khách sạn Mercure Hải Phòng chân thành cảm ơn anh đã tin tưởng và sử dụng dịch vụ của chúng tôi. Chúng tôi vô cùng biết ơn những ý kiến đóng góp của anh về thời gian lưu trú tại Mercure Hai Phong. Mọi ý kiến phản hồi tích cực từ anh đều được ghi nhận và chia sẻ với Ban quản lý khách sạn cùng các bộ phận phụ trách. Chúng tôi xin gửi lời xin lỗi chân thành tới anh và gia đình về những dịch vụ chưa đem lại sự hài lòng trong quá trình lưu trú. Chúng tôi xin ghi nhận mọi ý kiến đóng góp để cải thiện và mang lại dịch vụ tốt nhất cho anh và gia đình trong chặng ở tiếp theo. Cảm ơn anh một lần nữa vì đã chia sẻ cảm nhận của mình và chúng tôi hy vọng được đón tiếp gia đình mình trong chuyến đi tới. Chúc anh một ngày mới thành công! Trân trọng, Khách sạn Mercure Hải Phòng.