Excellent
Location rating score
850 meters to public transportation
Airport transfer
Air conditioning
Balcony/terrace
Bar
Value for money | 6.7 |
Distance to city center | 500 |
Location rating | 8.3 |
Nearest airport | Cozumel International Airport (CZM) |
Distance to airport | 19.6 km |
Surrounded by tropical flora and fauna, with beach access a short walk away, El Tukan Hotel & Beach Club is located on the famous 5th Avenue and features free WiFi throughout. The hotel has 175 rooms and suites which are located in a central building and 4 additional buildings, surrounded by nature. They offer air conditioning, a ceiling fan and safety box. All are equipped with flat-screen cable TV, a private bathroom with shower, and a balcony or terrace. La Ceiba Bar & Buffet restaurant offers breakfast, lunch and dinner; while the à la carte restaurant Los Tulipanes Bar & Cenote overlooks the 5th Avenue and serves international dishes and Mexican-style cuisine. The Legends Sport Bar & Grill features a variety of beverages and a terrace, and the Kool Beach Club Bar & Restaurant offers stunning sea views. The Kool Beach Club is exclusive to guests with a full board rate and it is a 10 minutes’ walk away where you can enjoy the outdoor pool and hot tub, an extensive menu, music, and pool chairs and parasols are also available for rent. This property is 45 minutes’ drive from Cancún International Airport. Parking is available subject to availability.
Children and extra beds
All children are welcome.
Guest's age | Extra bed |
---|---|
Infant 0-4 year(s) | Stay for free if using existing bedding. Baby cot/crib available upon request |
Children 5-11 year(s) | Stay for free if using existing bedding. Extra beds may be requested directly from the property; additional charges may apply |
Guests 12 years and older are considered as adults | Extra beds may be requested directly from the property; additional charges may apply |
Others
Extra beds, if available, are dependent on the room you choose. Please ask the property for more details.
![]() El Tukan Hotel & Beach Club | ![]() | Best value! ![]() | ![]() | |
Dining | Breakfast available | Kitchen | Kitchen | Breakfast available |
Guest rating | Good 28 reviews 6.7 Location 8.3 | Very good 7 reviews 7.6 Location 6.8 | Excellent 79 reviews 8.0 Location 8.7 | Very good 7 reviews 7.8 Location 8.3 |
Neighborhood | Playa del Carmen | Playacar | Playa del Carmen | Playa del Carmen |
Show reviews that mention
Great little hotel not a beach club”
This is a great little hotel in playa del carmen. The breakfast restaurant where lunch and dinner are served if you purchased all inclusive or full board is right across the street. It is busy. The servers should clean tables before replacing tables with cutlery also, placing a napkin under cutlery so it is not touching the table. If you see the service in action you will understand why this is necessary. You can upgrade to all inclusive for $28 usd pp for a min. of 3 days and have limited access to Kool beach club. I say limited bc you will get seats in lesser than desirable areas and drinks but not food. Kool beach was terrible. The service and basically all the people working there were incredibly rude. We went next door to Mamitas beach our last day and wished we went there everyday. The all inclusive also gets you access to another restaurant. The problem with the restaurants and bars is their ticketing service. The staff has to print up a receipt for everything including water.
Unforgettable days in Playa del Carmen”
I quite enjoyed this hotel! The check in lobby was a huge palapa surrounded by a lush green florets ( or it looks like it to me) Alejando the front desk supervisor was awesome to say the least! He was very kind and patient and always received us with a smile on his face. I can't thank him enough for his true hospitality! The Tukan hotel really impressed me, I stayed in a property across from the main one, which was just a few steps away! My room had a balcony facing La Quinta Avenida, although loud at times, I never had a problem sleeping through the night since I was so tired from all activities I participated during my stay in Playa. I'd say that the only thing I could complain is about the towels! Every time the housekeeper cleaned the room, she would always forget to leave towels! But at the front desk they had them available and they were even warmed!
Great location, good breakfast”
The El Tukan is a good hotel on a great position. The breakfast is served across the street at a an you can eat hot buffet restaurant. The rooms are a good size and well appointed. The staff were always helpful. We liked it.
Nice hotel in the centre and nice rooms”
This is a nice hotel with clean rooms, big rooms, nice swimming pool, good bed and friendly staff. We stay in a standard double room.
Good Location Poor Hotel for the money”
Location was excellent on the 5th Avenue which is where you want to be however the hotel was a bit dated and i also noticed that bathroom windows were left unlocked as well as the patio door lucklily I noticed it before I left for dinner and locked them
Average”
Got moved to different block which was still under construction. It was ok but staff were not very helpful. Would not go back.
great location”
front desk staff was disorganized and they were unsure of what they were doing.
SCAM ALERT!! ”
I booked for $20, when I arrived he tried to charge my card for $36! DO NOT give these people your credit card! Stay away and go somewhere else!
Good”
Excellent”
mas limpieza debajo de las camas.. debajo de la cama había un pañal descargable . nos dimos cuenta el ultimo día al revisar que no quedarán pertenencias nuestras
Es un poco caro para el hotel que es pero te tratan bien y la ubicación es inmejorable”
Gracias me la pase muy bien
Estancia agradable”
Fue buena nuestra estancia, lo recomiendo por su ubicacion y entorno natural tranquilo y relajante
Ubicación inmejorable pero sin playa”
El hotel se encuentra en el centro de la 5 avenida de Playa del Carmen, junto a todo el sector comercial y de restaurantes, pero se encuentra alejado de la playa, la presentación de Agoda lo muestra en la playa lo que es un engaño efectuado mediante fotoshop, sin embargo el hotel es cómodo, con una agradable piscina y con personal muy amable.
Évitez-vous ça !”
Nous avions envie d’un petit coin de paradis pour finir 2020 sur une touche positive mais quand ça veut pas... Les chambres sont sombres, il se dégage une odeur d’humidité immonde, ça a duré tout le séjour. La piscine ? une flaque, sale, 1m20 de profondeur et sans intérêt. Après 10 minutes dans la chambre : 5 piqures de moustiques, non ce ne sont pas des mouches !! Et j’attends toujours que « quelqu’un passe avec une bombe ou une prise » : ne comptez jamais sur le personnel. Avec un taux de remplissage de 67%, aucun effort pour satisfaire le client (je le sais parce que pour entrer et sortir il faut passer par le sas qui fait vide ordure et infos employés). À ce prix, allez ailleurs. Une auberge, une tente, un abribus, mais... ailleurs. Sinon Playa del Carmen a les plus belles plages du Mexique ;-)
A éviter ”
A évité à peine arriver on vous prévient direct que tout est en supplément si vous perdez votre bracelet carte de chambre ou clé de coffre fort vous devez payer par contre dans la chambre chasse d’eau casser et pas d’eau chaude après avoir était 4 fois à la réception le répéter on nous a changer de chambre la vieille de notre départ ! Les personnes de la réception de ne sont pas très agréables et l’hôtel serai à rénover niveau piscine et équipement de la chambre ! Sinon hôtel bien placé près de la plage et de la 5ème avenu
Desorganizado”
Descuidado y mal servicio
Super Zimmer für einen angemessenen Preis”
Wir blieben nur eine Nacht, daher nur die gerechtfertigte Beurteilung über das Zimmer, das wirklich toll war, und das sehr freundliche und hilfsbereite Personal!
hotel tranquillo, camere comode, personale gentile”
per il mio ideale di vacanza Playa del Carmen è decisamente troppo turistica ma basta allontanarsi di qualche km per potersi gustare il vero messico. Mare e spiagge sono fantastiche e consiglio9 vivamente di fare snorkeling.
ロケーション抜群、スタッフの対応も非常に良く居心地のいいホテルです”
決して豪華ではありませんが、部屋はきれいで、繁華街にありながら、微妙に大騒ぎなエリアを外れているので、夜もさほどうるさくはありません。スタッフの対応も良く、気持ちよく過ごせるホテルだと思います。小さいながらプールもありましすし、ガードマンが巡回する駐車場もあって、レンタカーで動くにも安心です。 各部屋にセーフティボックスもありますし、エアコンとTVもアリ。部屋によっていは繋がりにくい場合もあるようですが、WiFiも飛んでます。 部屋に冷蔵庫がないのと、ハイシーズンの料金がローシーズンに比べてかなり高くなる点さえなければ、本当に文句なしなのですが・・・・
בית מלון יפה ונעים ”
ההגעה למלון היתה הכרות עים השדרה החמישית התוססת ומלאת החנויות והמיסעדות הכניסה למלון מאוד מרשימה כמעת מצויירת צוות המלון קיבל אותנו בדלפק הקבלה אך את החדר קיבלנו רק בשלוש בצהריים , החדר היה גדול אך לא נקי וריח לא טוב אבל לא נורא המחירים בשדרה החמישית די יקרים כדי לנסות מיסעדות ברחובות מקבילים שהם הרבה יותר זולים ולא פחות תעימים ארוחת הבוקר במלון היתה טובה עים מיבחר סביר ביותר אני ממליץ לשלם על הכל כלול מפני שזה מישתלם ונוח לפחות למישפחות עים ילדים בחוף של המלון שאילו מגיעים בהסעה של המלון יש מיתחם ילדים וגם ספורט ים בתשלום לסיכום שווה את המחיר.