6.8
Good
/10
(395 reviews)See what guests said
See map
8.3

Excellent

Location rating score

Excellent location
Parking
FREE
Popular landmarks
Guayaberas Dexorden 60 m
Casa Kuxtal 70 m
Quinta Alegria Shopping Mall 70 m
Siete Detalles 90 m
Artesanias La Catrina 100 m
International House 110 m
Ambarte 120 m
Alltournative 170 m
Lavandería Giracaribe 200 m
Riviera Art Gallery 200 m
Nearby landmarks
Quinta Avenida 330 m
3D Museum of Wonders 430 m
Nuestra Senora del Carmen Catholic Church 890 m
Parque Los Fundadores 920 m
Playa Punta Esmeralda 3 km
Rio Secreto 7.9 km
El Tukan Hotel & Beach Club
 El Tukan Hotel & Beach Club
 El Tukan Hotel & Beach Club
Lobby El Tukan Hotel & Beach Club
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El Tukan Hotel & Beach Club

5th Avenue North Between 14th and 16th Streets, Playa del Carmen, Playa Del Carmen, Mexico, 77710 - See map
Property highlights
Front desk [24-hour]
Hassle-free check in
Close to Quinta Avenida
Within 330 m of property
Wellness
Everything you need for a rejuvenating retreat for both body and spirit.
Spa & Beauty
Massage
Workout and Leisure
Fitness center
Swimming pool [outdoor]
  • 850 meters to public transportation

  • Airport transfer

  • Air conditioning

  • Balcony/terrace

  • Bar

Your dates are popular among travelersUsers are booking a place in Playa Del Carmen every 27 minutes on Agoda.com
Value for money6.7
Distance to city center500
Location rating8.3
Nearest airportCozumel International Airport (CZM)
Distance to airport19.6 km

Rooms available at El Tukan Hotel & Beach Club

Excellent
Room comfort & quality
8.2
Standard Double Room
Standard Double Room
...
  • Room size: 20 m²/215 ft²
  • Balcony/terrace
  • 1 queen bed or 2 double bed...
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Small Double Room
Small Double Room
...
  • Room size: 17 m²/183 ft²
  • Balcony/terrace
  • 1 queen bed or 1 double bed
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Two-Bedroom Deluxe
Two-Bedroom Deluxe
...
  • Room size: 43 m²/463 ft²
  • Balcony/terrace
  • 1 king bed
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Standard Room All Inclusive
Standard Room All Inclusive
...
  • Room size: 21 m²/226 ft²
  • Garden view
  • 1 king bed
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2 Bedroom
2 Bedroom
...
  • Room size: 43 m²/463 ft²
  • Garden view
  • 1 king bed and 2 double bed...
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Deluxe
Deluxe
...
  • Room size: 21 m²/226 ft²
  • Garden view
  • 1 king bed
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Standard
Standard
...
  • Room size: 21 m²/226 ft²
  • Garden view
  • 1 king bed
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 2 Bedroom Deluxe
2 Bedroom Deluxe
...
  • Balcony/terrace
  • Shower
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Deluxe All Inclusive
Deluxe All Inclusive
...
  • Balcony/terrace
  • Shower
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Double Single Use Deluxe
Double Single Use Deluxe
...
  • Balcony/terrace
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Property ranking|Compared to 1,427 Playa Del Carmen properties
See all rankings
Room comfort score
8.2/10
Value for money score
7.6/10
Location score
8.9/10
Cleanliness score
7.4/10
Better than
99
%
of Playa Del Carmen properties
Better than
98
%
of Playa Del Carmen properties
Better than
98
%
of Playa Del Carmen properties
Better than
98
%
of Playa Del Carmen properties
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Overall rating:
6.8
Good
395 reviews
Cleanliness
6.6
Facilities
5.8
Location
8.3
Read all reviews >
More about El Tukan Hotel & Beach Club

More about El Tukan Hotel & Beach Club

Surrounded by tropical flora and fauna, with beach access a short walk away, El Tukan Hotel & Beach Club is located on the famous 5th Avenue and features free WiFi throughout. The hotel has 175 rooms and suites which are located in a central building and 4 additional buildings, surrounded by nature. They offer air conditioning, a ceiling fan and safety box. All are equipped with flat-screen cable TV, a private bathroom with shower, and a balcony or terrace. La Ceiba Bar & Buffet restaurant offers breakfast, lunch and dinner; while the à la carte restaurant Los Tulipanes Bar & Cenote overlooks the 5th Avenue and serves international dishes and Mexican-style cuisine. The Legends Sport Bar & Grill features a variety of beverages and a terrace, and the Kool Beach Club Bar & Restaurant offers stunning sea views. The Kool Beach Club is exclusive to guests with a full board rate and it is a 10 minutes’ walk away where you can enjoy the outdoor pool and hot tub, an extensive menu, music, and pool chairs and parasols are also available for rent. This property is 45 minutes’ drive from Cancún International Airport. Parking is available subject to availability.

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What they offer

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Nearest essentials

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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What's nearby

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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Property's guest policies

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Some helpful facts

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Property announcements

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Reviews of El Tukan Hotel & Beach Club from real guests

Overall rating
6.8
Good
From 395 reviews
8.5Location
7.0Service
6.8Cleanliness
Agoda Reviews (28)Booking.com Reviews (367)
Rating via Agoda6.7
/
10
Good
Cleanliness6.6
Facilities5.8
Location8.3
Room comfort and quality8.2
Service6.4
Value for money6.7
High score for Playa Del Carmen
Rating
9+ Exceptional (1)
8-9 Excellent (7)
7-8 Very Good (5)
6-7 Good (2)
<6 Below Expectation (5)
Time of the year
Mar - May (2)
Jun - Aug (7)
Sep - Nov (3)
Dec - Feb (8)
Don't miss out!Users are booking a place in Playa Del Carmen every 27 minutes on Agoda.com
All guests (28)
All languages

Show reviews that mention 

Showing 20 verified guest comments
7.6
Very good
Letizia
Couple
Deluxe
Stayed 7 nights in March 2019

Great little hotel not a beach club”

This is a great little hotel in playa del carmen. The breakfast restaurant where lunch and dinner are served if you purchased all inclusive or full board is right across the street. It is busy. The servers should clean tables before replacing tables with cutlery also, placing a napkin under cutlery so it is not touching the table. If you see the service in action you will understand why this is necessary. You can upgrade to all inclusive for $28 usd pp for a min. of 3 days and have limited access to Kool beach club. I say limited bc you will get seats in lesser than desirable areas and drinks but not food. Kool beach was terrible. The service and basically all the people working there were incredibly rude. We went next door to Mamitas beach our last day and wished we went there everyday. The all inclusive also gets you access to another restaurant. The problem with the restaurants and bars is their ticketing service. The staff has to print up a receipt for everything including water.

Reviewed March 18, 2019
8.0
Excellent
Rogerio from United States
Couple
Standard
Stayed 4 nights in December 2013

Unforgettable days in Playa del Carmen”

Location, spacious rooms, friendly employees

I quite enjoyed this hotel! The check in lobby was a huge palapa surrounded by a lush green florets ( or it looks like it to me) Alejando the front desk supervisor was awesome to say the least! He was very kind and patient and always received us with a smile on his face. I can't thank him enough for his true hospitality! The Tukan hotel really impressed me, I stayed in a property across from the main one, which was just a few steps away! My room had a balcony facing La Quinta Avenida, although loud at times, I never had a problem sleeping through the night since I was so tired from all activities I participated during my stay in Playa. I'd say that the only thing I could complain is about the towels! Every time the housekeeper cleaned the room, she would always forget to leave towels! But at the front desk they had them available and they were even warmed!

Reviewed December 16, 2013
9.2
Exceptional
ASHLEY from United Kingdom
Couple
Deluxe
Stayed 6 nights in May 2019

Great location, good breakfast”

The El Tukan is a good hotel on a great position. The breakfast is served across the street at a an you can eat hot buffet restaurant. The rooms are a good size and well appointed. The staff were always helpful. We liked it.

Reviewed June 01, 2019
8.3
Excellent
Hans from Netherlands
Couple
Standard
Stayed 8 nights in August 2012

Nice hotel in the centre and nice rooms”

Swimming pool, big rooms

This is a nice hotel with clean rooms, big rooms, nice swimming pool, good bed and friendly staff. We stay in a standard double room.

Reviewed August 28, 2012
5.0
Garry from United Kingdom
Solo traveler
Stayed 1 night in September 2012

Good Location Poor Hotel for the money”

Location

Location was excellent on the 5th Avenue which is where you want to be however the hotel was a bit dated and i also noticed that bathroom windows were left unlocked as well as the patio door lucklily I noticed it before I left for dinner and locked them

Reviewed September 30, 2012
6.8
Good
Paul from United Kingdom
Couple
Standard
Stayed 2 nights in July 2015

Average”

Got moved to different block which was still under construction. It was ok but staff were not very helpful. Would not go back.

Reviewed April 05, 2016
7.0
Very good
douglas from Canada
Solo traveler
Standard Room All Inclusive
Stayed 2 nights in August 2011

great location”

very close to the shopping area and beach

front desk staff was disorganized and they were unsure of what they were doing.

Reviewed August 25, 2011
2.0
Sarah from United States
Solo traveler
Standard Double Room
Stayed 1 night in July 2020

SCAM ALERT!! ”

I booked for $20, when I arrived he tried to charge my card for $36! DO NOT give these people your credit card! Stay away and go somewhere else!

Reviewed July 16, 2020
8.3
Excellent
Toni from Germany
Couple
Standard
Stayed 1 night in December 2015

Good”

Value for money and the rooms
Reviewed December 22, 2015
8.4
Excellent
Iris
Family with teens
Deluxe 3 Pax
Stayed 5 nights in January 2020

Excellent”

mas limpieza debajo de las camas.. debajo de la cama había un pañal descargable . nos dimos cuenta el ultimo día al revisar que no quedarán pertenencias nuestras

Reviewed January 22, 2020
8.4
Excellent
Daniel from United States
Family with young children
Deluxe
Stayed 5 nights in July 2019

Es un poco caro para el hotel que es pero te tratan bien y la ubicación es inmejorable”

Gracias me la pase muy bien

Reviewed August 08, 2019
8.0
Excellent
Jose from Panama
Family with young children
Standard
Stayed 7 nights in November 2013

Estancia agradable”

ubicacion, naturaleza, tranquilidad

Fue buena nuestra estancia, lo recomiendo por su ubicacion y entorno natural tranquilo y relajante

Reviewed December 10, 2013
7.7
Very good
Sergio from Chile
Group
Stayed 6 nights in February 2013

Ubicación inmejorable pero sin playa”

Ubicación en pleno centro de Playa del Carmen

El hotel se encuentra en el centro de la 5 avenida de Playa del Carmen, junto a todo el sector comercial y de restaurantes, pero se encuentra alejado de la playa, la presentación de Agoda lo muestra en la playa lo que es un engaño efectuado mediante fotoshop, sin embargo el hotel es cómodo, con una agradable piscina y con personal muy amable.

Reviewed March 03, 2013
2.8
Nadia from France
Business traveler
Double Deluxe
Stayed 7 nights in December 2020

Évitez-vous ça !”

Nous avions envie d’un petit coin de paradis pour finir 2020 sur une touche positive mais quand ça veut pas... Les chambres sont sombres, il se dégage une odeur d’humidité immonde, ça a duré tout le séjour. La piscine ? une flaque, sale, 1m20 de profondeur et sans intérêt. Après 10 minutes dans la chambre : 5 piqures de moustiques, non ce ne sont pas des mouches !! Et j’attends toujours que « quelqu’un passe avec une bombe ou une prise » : ne comptez jamais sur le personnel. Avec un taux de remplissage de 67%, aucun effort pour satisfaire le client (je le sais parce que pour entrer et sortir il faut passer par le sas qui fait vide ordure et infos employés). À ce prix, allez ailleurs. Une auberge, une tente, un abribus, mais... ailleurs. Sinon Playa del Carmen a les plus belles plages du Mexique ;-)

Reviewed January 07, 2021
4.0
Yacine from France
Couple
Deluxe
Stayed 10 nights in January 2020

A éviter ”

A évité à peine arriver on vous prévient direct que tout est en supplément si vous perdez votre bracelet carte de chambre ou clé de coffre fort vous devez payer par contre dans la chambre chasse d’eau casser et pas d’eau chaude après avoir était 4 fois à la réception le répéter on nous a changer de chambre la vieille de notre départ ! Les personnes de la réception de ne sont pas très agréables et l’hôtel serai à rénover niveau piscine et équipement de la chambre ! Sinon hôtel bien placé près de la plage et de la 5ème avenu

Reviewed January 25, 2020
4.4
rodolfo from Mexico
Solo traveler
Deluxe
Stayed 2 nights in February 2019

Desorganizado”

Descuidado y mal servicio

Reviewed February 13, 2019
9.0
Exceptional
Sabine from Germany
Group
2 Bedroom
Stayed 1 night in June 2013

Super Zimmer für einen angemessenen Preis”

Riesengroßes Bett, sehr sauber und modern

Wir blieben nur eine Nacht, daher nur die gerechtfertigte Beurteilung über das Zimmer, das wirklich toll war, und das sehr freundliche und hilfsbereite Personal!

Reviewed October 10, 2013
8.7
Excellent
Eleonora from Italy
Couple
Standard Room All Inclusive
Stayed 14 nights in August 2011

hotel tranquillo, camere comode, personale gentile”

posizione e personale molto disponidile

per il mio ideale di vacanza Playa del Carmen è decisamente troppo turistica ma basta allontanarsi di qualche km per potersi gustare il vero messico. Mare e spiagge sono fantastiche e consiglio9 vivamente di fare snorkeling.

Reviewed September 13, 2011
8.3
Excellent
KOICHI from Japan
Solo traveler
Standard Room All Inclusive
Stayed 4 nights in November 2011

ロケーション抜群、スタッフの対応も非常に良く居心地のいいホテルです”

プラヤデルカルメンの繁華街内で買い物にの食事にも便利でありながら、夜はさほどうるさくなく、質素ながら部屋も快適。さらにガードマンが巡回している駐車場を持っているので、レンタカーを借りて動くにも安心等、非常に使い易く、居心地も良いので、プラヤの定宿の一つとしています。

決して豪華ではありませんが、部屋はきれいで、繁華街にありながら、微妙に大騒ぎなエリアを外れているので、夜もさほどうるさくはありません。スタッフの対応も良く、気持ちよく過ごせるホテルだと思います。小さいながらプールもありましすし、ガードマンが巡回する駐車場もあって、レンタカーで動くにも安心です。 各部屋にセーフティボックスもありますし、エアコンとTVもアリ。部屋によっていは繋がりにくい場合もあるようですが、WiFiも飛んでます。 部屋に冷蔵庫がないのと、ハイシーズンの料金がローシーズンに比べてかなり高くなる点さえなければ、本当に文句なしなのですが・・・・

Reviewed November 23, 2011
7.3
Very good
Eyal from Israel
2 Bedroom
Stayed 2 nights in January 2013

בית מלון יפה ונעים ”

ממוקם בשדרה החמישית ואם זאת שקט חוף ים מעט רחוק

ההגעה למלון היתה הכרות עים השדרה החמישית התוססת ומלאת החנויות והמיסעדות הכניסה למלון מאוד מרשימה כמעת מצויירת צוות המלון קיבל אותנו בדלפק הקבלה אך את החדר קיבלנו רק בשלוש בצהריים , החדר היה גדול אך לא נקי וריח לא טוב אבל לא נורא המחירים בשדרה החמישית די יקרים כדי לנסות מיסעדות ברחובות מקבילים שהם הרבה יותר זולים ולא פחות תעימים ארוחת הבוקר במלון היתה טובה עים מיבחר סביר ביותר אני ממליץ לשלם על הכל כלול מפני שזה מישתלם ונוח לפחות למישפחות עים ילדים בחוף של המלון שאילו מגיעים בהסעה של המלון יש מיתחם ילדים וגם ספורט ים בתשלום לסיכום שווה את המחיר.

Reviewed January 20, 2013
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