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Elegance Dania Park
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7.9 Very good location
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7.9Location
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Very good
From 497 reviewsSee what guests said
7.1
  • 600 meters to the beach

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Family Room
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  • 23 m²/248 ft²
  • Balcony/terrace
  • 3 single beds
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Verified guest reviews

Booking.com Reviews (497)Agoda Reviews (1)
5.2
Good
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Cleanliness6.0
Location10.0
Room comfort and quality6.0
Service6.0
Value for money6.0
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Showing 1 review
6.3
Linda from United Kingdom
Couple
Double or Twin Room
Stayed 2 nights in February 2015
Excellent location, a shame about the staff
excellent location, roof terrace with great views, room with balcony
We stayed during the very busy Carnival weekend. on arrival, we were greeted by a surly man who was very impatient and bordering on rude. he was in such a hurry to get rid of us (seemingly he preferred us not to checkin as he made it so difficult!) that he ignored my request to change to half board and to have a second room card. dinner in the basement restaurant was buffet style, very average food, not a lot of selection and very disorganised. tables were not cleared in time leaving new guests arriving searching for somewhere to sit. there are no processes in place to allocate seats or to tick off who has arrived - some were on all inclusive full board, others half board, and others could have been just breakfast like our original booking but noone on the staff would have known. breakfast was chaos - again, no processes in place and guests were actually trying to clear tables themselves to make space as the very busy and harrassed looking waitresses couldnt keep up with the number of guests. they were obviously not enjoying their work conditions and could barely stay civil with guests, puffing, sighing and throwing things around! the room itself was big and clean but very basic - only two pillows and basic bed coverings so i am glad the heating worked as no spare blankets. a fridge was an extra fee (3 euros a day), and iron 2 euros a day so i hate to think what a blanket would have been! we were out all day and caught in the rain so came back to the room to enjoy a hot shower only to find that housekeeping had folded up our used towels as if they were clean replacements - damp towels do not dry when folded up! very disappointing as we had left them hanging up and would have been happy not to have replacements, we just wanted dry towels! all up, the hotel is in a great location for Puerto de la cruz visits but the management really need to put some simple processes in place so that the staff can do their jobs easier.
Reviewed February 23, 2015
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