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8.7

Excellent
15.0% this month
/10
(902 reviews)See what guests said
Highly rated by guests – 88% would recommend
Housekeeping32
Breakfast17
View15
See map

7.9

Very good

Location rating score

Very good location
Excellent for walking
Parking
FREE
Walkable places
Huang Xi To Ho

210 m

Zo Project

220 m

Morning Ladies Street Market

280 m

Pho Linh Temple

360 m

L'Atelier

470 m

Popular landmarks
Presidential Palace Historical Site

2.8 km

Ho Chi Minh Mausoleum

3.0 km

One Pillar Pagoda

3.3 km

Vietnam Museum of Ethnology

3.5 km

Vietnam Military History Museum

3.6 km

Closest landmarks
Elegant Suites Westlake pool

80 m

 International SOS Medical and Dental Clinic - 24 hrs

360 m

Emporium Hanoi

560 m

Module 7

620 m

Bamboo Village Shop

620 m

Elegant Suites Westlake

"Good location & clean"

Lucy - May 9, 2022
1 Bedroom Apartment - Bedroom Elegant Suites Westlake
 Elegant Suites Westlake
Lobby Elegant Suites Westlake
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Elegant Suites Westlake

10B Dang Thai Mai, Tay Ho District, Hanoi, Vietnam, 70000 - See map

The car parking and the Wi-Fi are always free, so you can stay in touch and come and go as you please. Conveniently situated in the Tay Ho District part of Hanoi, this property puts you close to attractions and interesting dining options. Don't leave before paying a visit to the famous Old Quarter. Rated with 5 stars, this high-quality property provides guests with access to massage, restaurant and hot tub on-site.

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Hygiene Plus
This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Daily disinfection in common areas
Health and Medical
First aid kit
Important announcement -- "Due to the ongoing Coronavirus (COVID-19) situation, this property can only accept bookings from fully vaccinated guests. Vaccination certificates and/or other documents as required by law must be presented at check-in. Please contact the property for more information."
  • Airport transfer

  • Free Wi-Fi in all rooms!

  • Currency exchange

  • Hot tub

  • Sauna

Value for money8.9
Distance to city center6.9 km
Location rating7.9
Nearest airportGia Lam Airport (NULL)
Distance to airport7.1 km

Rooms available at Elegant Suites Westlake

Exceptional
Room comfort & quality

9.2

3 Bedroom Apartment (6 adults)
...
  • Room size: 135 m²/1453 ft²
  • City view
  • 1 king bed & 1 queen bed & ...
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1 Bedroom Apartment
...
  • Room size: 86 m²/926 ft²
  • City view
  • 1 queen bed
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Three-Bedroom Apartment (3 Adults) with Balcony
...
  • Room size: 135 m²/1453 ft²
  • Garden view
  • 1 double bed & 1 double bed...
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3 Bedroom Apartment
...
  • Room size: 135 m²/1453 ft²
  • City view
  • 1 king bed & 1 queen bed & ...
Enter dates to see prices
Two-Bedroom Apartment (2 Adults) with Balcony
...
  • Room size: 123 m²/1324 ft²
  • Garden view
  • 1 king bed & 1 queen bed
Enter dates to see prices
2 Bedroom Apartment
...
  • Room size: 123 m²/1324 ft²
  • City view
  • 1 double bed and 1 king bed
Enter dates to see prices
Two-Bedroom Apartment (4 adults) with Balcony
...
  • Room size: 123 m²/1324 ft²
  • Garden view
  • 1 king bed & 1 queen bed
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Studio
...
  • Room size: 50 m²/538 ft²
  • City view
  • 1 king bed
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2 Bedroom
...
  • Room size: 123 m²/1324 ft²
  • City view
  • 1 double bed and 1 king bed
Enter dates to see prices
One Bedroom Suite with Lake View
...
  • Room size: 86 m²/926 ft²
  • Lake view
  • 1 queen bed
Enter dates to see prices

Frequently asked questions

Does Elegant Suites Westlake have a hot tub?

A hot tub is one of the facilities available at Elegant Suites Westlake.

What time is check-in and check-out at Elegant Suites Westlake?

Check-in is from 02:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The serviced apartment offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to Elegant Suites Westlake?

Elegant Suites Westlake is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind with the additional charge of 20 USD. Just use the "Let us know what you need" section of the booking page to let the serviced apartment know you want a ride, and they will contact you via the Agoda messaging service. For those who wish to drive their own cars, Elegant Suites Westlake has a car park on site, as well as additional parking nearby if the first car park is full. Parking is free for guests. If you're looking for an easy way to get around Hanoi with private transportation, the serviced apartment can arrange both taxis or car rental.

Is breakfast offered at Elegant Suites Westlake?

Start your mornings right, with the continental and buffet breakfast options offered at Elegant Suites Westlake.

What are my dining options at Elegant Suites Westlake?

Elegant Suites Westlake features an on-site restaurant for your dining convenience.

What is the smoking policy at Elegant Suites Westlake?

Elegant Suites Westlake does not permit smoking in any of its rooms, but allows smoking in designated areas.

What restaurants are nearby Elegant Suites Westlake?

Elegant Suites Westlake’s neighborhood is Tay Ho District which includes popular restaurants such as The Snug Irish Pub, Urban Gentry Restaurant Jazz Bar and May Taste.

What popular shopping places are close to Elegant Suites Westlake?

Located in the Tay Ho District area, Elegant Suites Westlake is close to great shopping choices like Zo Project, L'Atelier and HanoiBoutique Tailoring.

What are popular attractions near Elegant Suites Westlake?

Elegant Suites Westlake’s location in the Tay Ho District neighborhood makes it close to famous attractions including Ho Tay Water Park, Pho Linh Temple and Công viên Mặt Trời Mới.

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Explore the neighborhood

What people love about Elegant Suites Westlake

  • 10

    Exceptional
    Location

    "Good location & clean"

    Lucy

    |

    May 9, 2022

  • 8.4

    Excellent
    Location

    "Good location with lots of shops close by, clean and happy to return again."

    Kanchana

    |

    December 29, 2021

  • 10

    Exceptional
    Cleanliness

    "While the price was reasonable, the apartment was spacious and clean, and there are nice pool and outdoor playground for kids."

    Ngoc

    |

    May 1, 2021

Property ranking|Compared to 2,494 Hanoi properties
See all rankings
Room comfort score
9.2/10
Room size
109 sqm.
Cleanliness score
9.2/10
Value for money score
8.9/10
Better than
99
%
of Hanoi properties
Bigger than
99
%
of Hanoi properties
Better than
95
%
of Hanoi properties
Better than
92
%
of Hanoi properties
Overall rating:

8.7

Excellent
902 reviews
Cleanliness
9.2
Facilities
8.7
Location
7.9
Read all reviews >
What travelers say they love:
Great location and great for an extended stay
Jason from United States
Solo traveler
More about Elegant Suites Westlake

More about Elegant Suites Westlake

Elegant Suites Westlake

Wake up to the wonder of Hanoi with a stay at Elegant Suites Westlake, located only minutes from the heart of the city.
The facilities and services provided by Elegant Suites Westlake ensure a pleasant stay for guests. Post your pictures and answer your emails whenever you want, with the serviced apartment's free Wi-Fi internet access. Pre-plan your rides to and from the airport with the serviced apartment's easy to book transportation services. The serviced apartment provides taxi and car hire services to help you get to where you want to go in Hanoi.
Parking is available and free, provided by the serviced apartment for guests with their own transportation. While lodging at this wonderful serviced apartment, the helpful staff at the front desk can assist you with multiple services that include concierge service, express check-in or check-out, luggage storage and safety deposit boxes. If you want seats to city's best entertainment, you can get help through the serviced apartment's ticket service and tours. The serviced apartment's on-site laundromat, dry cleaning service and laundry service help you keep your favorite travel outfits clean so you can pack less.
In-room conveniences include 24-hour room service, room service and daily housekeeping, so you can relax and enjoy your stay. The serviced apartment is entirely non-smoking, ensuring a clean air environment. Smoking is restricted to the designated smoking areas.
Experience high-quality room facilities during your stay at Elegant Suites Westlake. The serviced apartment provides linen service, blackout curtains and air conditioning in some rooms for the benefit of guests. The multiple room layout options at Elegant Suites Westlake include rooms with separate living room and balcony or terrace. Some selected rooms have daily newspaper, television, in-room video streaming and cable TV to keep guests entertained.
The serviced apartment also provides guests with a refrigerator, a coffee or tea maker, bottled water, instant coffee, instant tea and mini bar in some rooms. Knowing that bathroom amenities play an important role in increasing guests' satisfaction, the serviced apartment provides a hair dryer, toiletries, bathrobes and towels in some select rooms.


Dining and things to do

Start your vacation days in the best possible way. Your mornings at Elegant Suites Westlake begin with a complimentary breakfast. Wake up bright and energetic in the mornings with a cup of good coffee offered at the cafe right at the serviced apartment. Never let hunger affect your travel plans! Restaurants on-site provide convenient and tasty dining options. Have fun at night with your travel companions right at the serviced apartment's bar.
To fill your days, be sure to check out the fantastic facilities offered at Elegant Suites Westlake. Pamper and indulge yourself with a visit to the massage, hot tub, salon, steam room, spa and sauna. The many offerings at Elegant Suites Westlake ensures you'll have plenty to do during your stay. No vacation is complete without a refreshing jump into the pool. For those who hate to miss a workout, a trip to the serviced apartment's fitness facility will keep you fresh and healthy.
Have some relaxing fun with family and friends at the library and shared lounge and TV area.


Around the property

Take some time to explore Hanoi. Engage in the city's best art at Vietnam Museum of Ethnology located 3.5 km away, where you can learn about the local art scene and buy original works.


Reasons to stay here

Past guests rate facilities here higher than 95% of the city's accommodation.
This serviced apartment's food and dining score higher than 96% of accommodations in the city.
Room comfort is said to be outstanding here, scoring higher than 99% of accommodations in the city.

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Amenities and facilities
Excellent
Facilities

8.7

Most talked about facilities

Breakfast

30 mentions

Swimming Pool

22 mentions

Housekeeping

18 mentions

Taxi

7 mentions

Languages spoken

  • English
  • Vietnamese

Accessibility

  • Wheelchair accessible

Internet access

  • Free Wi-Fi in all rooms!
  • Internet services
  • Wi-Fi in public areas

Things to do, ways to relax

  • Fitness center
  • Garden
  • Hot tub
  • Massage
  • Pool with view
  • Sauna
  • Spa
  • Steamroom
  • Swimming pool [outdoor]
  • Ticket services
  • Tours

Cleanliness and safety

  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • First aid kit
  • Professional-grade sanitizing services

Dining, drinking, and snacking

  • Bar
  • Breakfast [free]
  • Coffee shop
  • Kitchen
  • Restaurants
  • Room service [24-hour]

Services and conveniences

  • Air conditioning in public area
  • Concierge
  • Currency exchange
  • Daily housekeeping
  • Dry cleaning
  • Elevator
  • Facilities for disabled guests
  • Grooming service
  • Heating in public area
  • Ironing service
  • Laundromat
  • Laundry service
  • Library
  • Luggage storage
  • Meeting/banquet facilities
  • Postal service
  • Safety deposit boxes
  • Salon
  • Smoke-free property
  • Smoking area

For the kids

  • Family room
  • Kids club
  • Playground
  • Swimming pool [kids]

Access

  • CCTV in common areas
  • Check-in/out [express]
  • Check-in [24-hour]
  • Fire extinguisher
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed
  • Safety/security feature
  • Security [24-hour]
  • Smoke alarms
  • Soundproof rooms

Getting around

  • Airport transfer
  • Car park [free of charge]
  • Car park [nearby]
  • Car park [on-site]
  • Rental car
  • Shuttle service
  • Taxi service

Sports equipment rental

  • Bicycle rental

Available in all rooms

  • Air conditioning
  • Balcony/terrace
  • Bathrobes
  • Bathtub
  • Blackout curtains
  • Closet
  • Coffee/tea maker
  • Complimentary tea
  • Desk
  • DVD/CD player
  • Fire extinguisher
  • Free bottled water
  • Full kitchen
  • Hair dryer
  • Heating
  • In-room safe box
  • Internet access – wireless
  • Ironing facilities
  • Kitchenware
  • Linens
  • Microwave
  • Mini bar
  • Mosquito net
  • Non-smoking
  • Refrigerator
  • Satellite/cable channels
  • Scale
  • Seating area
  • Slippers
  • Smoke detector
  • Smoking allowed
  • Sofa
  • Telephone
  • Toiletries
  • Towels
  • Wake-up service
  • Washing machine
  • Wi-Fi [free]
  • Wooden/parqueted flooring
Food and dining
Breakfast options
  • American
  • Asian
  • Continental
Location
10B Dang Thai Mai, Tay Ho District, Hanoi, Vietnam, 70000
Very good
Location

7.9

Airports

  • Gia Lam Airport (NULL)
    7.1 km 26 min drive
  • Noi Bai International Airport (HAN)
    17.5 km 25 min drive

Public transportation

  • Hanoi Railway Station
    4.5 km

Hospital or clinic

  •  International SOS Medical and Dental Clinic - 24 hrs
    360 m

Shopping

  • Night Market
    3.9 km

Convenience store

  • Vinmart
    2.8 km 14 min drive

Cash withdrawal

  • ATM
    1.1 km
What's nearby

Popular landmarks

  • Presidential Palace Historical Site
    2.8 km
  • Ho Chi Minh Mausoleum
    3.0 km
  • One Pillar Pagoda
    3.3 km
  • Vietnam Museum of Ethnology
    3.5 km
  • Vietnam Military History Museum
    3.6 km
  • Temple of Literature & National University
    4.0 km
  • Old Quarter
    4.1 km
  • St. Joseph's Cathedral
    4.5 km
  • Hoa Lo Prison
    4.7 km
  • Vietnamese Women's Museum
    5.2 km

Nearby landmarks

  • Elegant Suites Westlake pool
    80 m
  • Huang Xi To Ho
    210 m
  • Zo Project
    220 m
  • Morning Ladies Street Market
    280 m
  • Pho Linh Temple
    360 m
  •  International SOS Medical and Dental Clinic - 24 hrs
    360 m
  • L'Atelier
    470 m
  • HanoiBoutique Tailoring
    490 m
  • K-market Xuân Diệ
    510 m
  • Emporium Hanoi
    560 m
Distances shown are straight-line distances on the map. Actual travel distances may vary.
Property policies
Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

All children are welcome.

Infant 0-1 year(s)
Stay for free if using existing bedding.
Baby cot/crib available upon request
Children 2-5 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 6 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • When booking more than 5 rooms, different policies and additional supplements may apply.
Some helpful facts

Check-in/Check-out

  • Check-in from14:00
  • Check-out until12:00
  • Reception open until00:00

Getting around

  • Airport transfer fee20 USD
  • Distance from city center6.9 km
  • Travel time to airport (minutes)36

The property

  • Number of bars/lounges1
  • Number of floors17
  • Number of restaurants1
  • Number of rooms 129
  • Year property opened2014
  • Most recent renovation2014
Property announcements

Due to the ongoing Coronavirus (COVID-19) situation, this property can only accept bookings from fully vaccinated guests. Vaccination certificates and/or other documents as required by law must be presented at check-in. Please contact the property for more information.

Reviews of Elegant Suites Westlake from real guests

Provided by verified guests of Agoda
8.7
/
10
Cleanliness9.2
Facilities8.7
Location7.9
Room comfort and quality9.2
Service9.0
Value for money8.9
High score for Hanoi
Rating
9+ Exceptional (178)
8-9 Excellent (104)
7-8 Very Good (92)
6-7 Good (17)
<6 Below Expectation (13)
Time of the year
Mar - May (85)
Jun - Aug (110)
Sep - Nov (109)
Dec - Feb (100)
All guests (714)
All room types
All languages

Show reviews that mention 

Showing 404 verified guest comments
12345
10.0
Exceptional
Daniel from New Zealand
Couple
1 Bedroom Apartment
Stayed 3 nights in February 2017

Five stars all round”

Elegant Suites Westlake was an amazing experience as soon as we walked through the door. Our flight arrived early in the morning but the friendly staff were more than happy to let us check-in with no issues; in fact they even upgraded our 1 room to a 2 room on the top floor with a beautiful view of the lake and city!! Facilities were great, my wife and I used the gym each morning, the pool was refreshing and the breakfast each day was perfect (Pho every morning alongside fresh fruit, croissants and cooked options). The location of this hotel is ideal if you want to be away from the hustle of the Old Quarter in Hanoi City. It is a 10 minute taxi (less than 100,000 VND) or a 1 hour stroll to soak in the sights, smells and noise! My wife and I walked around the vicinity of the hotel and found a great marketplace stretching at least 100m to the lakeside, surrounded by temples and pagodas. There are numerous small restaurants within a stones throw, as well as a supermarket about 500m away. The staff at Elegant Suites Westlake are awesome! Very accommodating and willing to go the extra mile to ensure your stay here is memorable. Wish we had spent longer in Hanoi - definitely has left a lasting impression for us... we hope to be back sometime in the future!

Reviewed February 24, 2017

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9.7
Exceptional
WAN from Malaysia
Group
3 Bedroom Apartment (6 adults)
Stayed 2 nights in October 2015

Relax stay and best service”

Clean, best service and relax stay

Six of us had a wonderful and relaxing stay in Elegant Suites Westlake. I am really impressed with the level and quality of service provided by this hotel. Both reception and restaurant staff are helpful and friendly. Deserves praise especially to David and Jenny, who were very attentive, kind, well trained and always ready to assist. The hotel is clean and well maintained. Room was spacious, comfortable and clean. Suitable for group or big families with children as it has swimming pool, play ground, Jacuzzi, sauna and steam bath and everything you need. Buffet style breakfast is very good with a lot of choices.

Reviewed October 09, 2015

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9.7
Exceptional
WAN from Malaysia
Group
3 Bedroom Apartment (6 adults)
Stayed 1 night in October 2015

Relaxing stay and best service”

Clean, good service, relax stay

Six of us had a wonderful and relaxing stay in Elegant Suites Westlake. I am really impressed with the level and quality of service provided by this hotel. Both reception and restaurant staff are helpful and friendly. Deserves praise especially to David and Jenny, who were very attentive, kind, well trained and always ready to assist. The hotel is clean and well maintained. Room was spacious, comfortable and clean. Suitable for group or big families with children as it has swimming pool, play ground, Jacuzzi, sauna and steam bath and everything you need. Buffet style breakfast is very good with a lot of choices.

Reviewed October 09, 2015

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9.6
Exceptional
Duy from Vietnam
Family with young children
1 Bedroom Apartment
Stayed 1 night in June 2017

Pleasant stay”

I live in Hanoi but I have getaways every now and then. Elegant Suites in Westlake area is nice, spacious, and clean. There was nothing I could complain about the room we got. My wife did like the corner where she could lay down and enjoy the sun. I personally liked the privacy here. I didn't even bother pulling the curtains at night. The view was great. I might very well give this place another stay in the future. Highly recommended.

Reviewed September 04, 2017

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10.0
Exceptional
Alvin from Singapore
Group
3 Bedroom Apartment (6 adults)
Stayed 3 nights in March 2016

Wonderful 4 days at the Elegant! ”

1st impression was great instantly! We were greeted and was shown with such nice and warm hospitality by the front desk staff, Ms Jenny. She and her team were very accommodating and patient to help us in anyway they could. Ms Jenny even spent time explaining to us the history of Hanoi and gave us many wonderful recommendations of many interesting places to visit and shared tips with us of what to look out for. Appreciate all her help and services given to us during our stay at the Elegant Suites. Thank you Jenny! :)

Reviewed March 16, 2016

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10.0
Exceptional
ting from Singapore
Couple
1 Bedroom Apartment
Stayed 1 night in November 2018

Clean and nice apartment ”

Only stayed for a night and my first impression of this hotel beyond my expectations. Staffs are very polite and helpful. Room is very clean and well equipped. I was a little disappointed as the balcony is not equipped with a sitting chair which I saw other units does have it. Nevertheless elegant suites will be my choice on my next visit to Hanoi

Reviewed November 29, 2018

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9.7
Exceptional
Cindy from Australia
Group
2 Bedroom Apartment
Stayed 1 night in March 2016

Great stay!”

Knowledgeable staff, huge room and great facilities!

We checked in in the evening so high floor rooms were not available. But I was surprised how clean, new & spacious the room was. We went to a restaurant nearby which was introduced by the reception and the food there was superb. Too bad the pool was closed by then. I will definitely stay in Elegant Suites again when I visit Hanoi next time!

Reviewed March 31, 2016

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9.6
Exceptional
Cu from Vietnam
Couple
1 Bedroom Apartment
Stayed 1 night in November 2017

Excellence 5 stars hotel”

I would recommend this property to anyone looking for very pleasant stay in Hanoi. The hotel is boutique, brand new, very clean and it's location is such an oasis to escape the noisy city when you're tired. We stay in their one bed room suite, and it's excellence: very spacious, nice and new amenities, good view with balcony. The breakfast is continental breakfast not full breakfast but it offers wide selection. Many people worry the location a bit far from old town, oh, you guy worry too much! We spent our day explore the city and didn't come back until 10 pm, too. Using Uber, it's supper convenient when your legs tired and super quick to get back. It's important when you are relaxing no motorbike or horn trying disturb you anymore :D . Staying here is far more pleasure than international properties in the city in term of room, peace since it's brand new and almost room options are SUITE. I only hope if the hotel could using the larger bathroom towel. Definitely coming back again!!!

Reviewed November 27, 2017

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8.0
Excellent
Simon from United Kingdom
Family with young children
3 Bedroom Apartment (6 adults)
Stayed 4 nights in April 2016

Lovely apartment but breakfast not so good”

The apartments are very nice, clean, bright and well appointed. Upon arrival we were told there was a problem with our three-bedroom apartment and we were being upgraded to a 'presidential suite' for three nights, but for our last night we would have to move to a two-bedroom apartment, which was a bit of an inconvenience. What let the place down was the breakfast - cooked food off the menu was nice, but the supplementary pastries, fruit and pancakes were not up to scratch (pastries were dry, fruit didn't look fresh and there wasn't much of it). But I would recommend Elegant Suites Westlake, particularly for a family.

Reviewed April 18, 2016

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9.3
Exceptional
Sy from Hong Kong SAR, China
Business traveler
Studio
Stayed 3 nights in February 2016

cosy like home”

gd gym facility and very cosy room

i was planning to book this hotel again in just two weeks after my 1st stay at elegant suites since it was really great! the location is gd. it stays just next to west lake. great gym room and swimming pool. room is very cosy and you can get everything, eg. washing machine, microwave, etc.

Reviewed March 24, 2016

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9.3
Exceptional
Thu from Vietnam
Family with young children
1 Bedroom Apartment
Stayed 1 night in April 2015

Satisfied”

The appartments are very comfortable

We had a pleasant stay at Elegant Suites. Elegant is suitable for families with young children as it has a swimming pool with kids' pool and a playground, that's all the kids need. The appartments are like brandnew, very clean and comfortable. Will come back.

Reviewed May 05, 2015

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9.6
Exceptional
Andrew from Canada
Couple
Studio
Stayed 2 nights in October 2017

5 star service”

Upon returning to Hanoi from Halong Bay, we chose these five star suites and could tel many other travellers from our tour did as well. Room, pool/sauna, and buffet were all excellent, but what stood out was the service. We had a very late flight on check out day, and without asking offered to store our luggage while we explored the Old Quarter and arranged a taxi for us to the airport. Wife was allowed to shower and wash up at night before we headed out. Very impressed and worth the money!

Reviewed October 07, 2017

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9.2
Exceptional
Hoori from Singapore
Family with young children
1 Bedroom Apartment
Stayed 6 nights in December 2017

Perfect place for our family ”

We loved our stay here and we were there for 6 days. It was a nice, quiet and peaceful. Rooms were clean and beautiful with plenty of space. Bedding was good too. Everything in the room was in good working order. Breakfast option was just nice with enough selection. Staff were amazing!! They were all service oriented and friendly especially the reception folks who were always helpful in recommending places to visit. This place has a supermarket about 8 mins walk from it for emergencies. Cabs are easy to get at the hotel in order to go from one place to another. Be sure to take a address card along as once you leave the hotel, people don’t speak much English and the only way to get around is to flash the address card. We did not use the pool as it was way too cold to swim in it. But there is a nice simple playground for kids to enjoy and also a billiard table. There is also a sauna and gym. Overall I would stay here again if I ever go back to Hanoi.

Reviewed January 10, 2018

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Dear Mr. Hoori Arjandas Chandiramani, It was a pleasure having you staying with us. I am happy to know that you have had a memorable stay and enjoyed our apartment with the delicious breakfast. Thank you for your nice words. Yours sincerely, Jenny Nguyen

Responded January 19, 2018
Elegant Suites Westlake
9.6
Exceptional
Anuvat from Thailand
Couple
1 Bedroom Apartment
Stayed 2 nights in March 2017

elegant hotel”

it's elegant but it located far from interested things in Hanoi. by the way ,if i go to Hanoi again , i will book this hotel

Reviewed March 13, 2017

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10.0
Exceptional
linawati from Indonesia
Family with young children
2 Bedroom Apartment
Stayed 2 nights in June 2016

Excelent hotel👍👍”

I love everything about this hotel. The room is very clean. Full of equipment. Swimming pool is big. The location is perfect, because it is not noisy. And especially all the staff that's really helpfull. They tried the best to make our stay comfortable. I say many thanks to ms Jenny , who already arrange my holiday in hanoi, the city tour, the cruise. And to mr Long as my tour guide. Both of you make my holiday more memorable and beyond expectation. Everything was so perfect. I can not ask for more. Good job.

Reviewed June 26, 2016

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9.2
Exceptional
keith
Couple
1 Bedroom Apartment
Stayed 14 nights in October 2017

Location and good service”

Excellent rooms and staff certainly go beyond the normal to make sure your stay is a happy one. Reception staff very knowledgeable and can be trusted to point you to the best tours. Location of the appartments ideal for couples who want a quieter place to stay in Hanoi away from the manic city centre, but still within easy reach. Breakfast is well catered for the many varieties international people want. We would have no problems recommending this hotel because the value for money is very good.

Reviewed November 06, 2017

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Thank you very much for your wonderful recommendation on Agoda.com. It is our commitment to provide excellent service to all of our guests and it is such a great thought that you have experience this. Your kind words about our friendly staff, our comfortable room and excellent service are highly appreciated. Rest assured that we will continue to provide the service that delights our guests. It would be a pleasure to welcome you back and be of service to you again soon. Kind regards, Jenny Nguyen - Duty Manager

Responded February 10, 2018
Elegant Suites Westlake
9.6
Exceptional
Hanh from Vietnam
Business traveler
Studio
Stayed 1 night in April 2017

All good , location is 20m from center”

Not encoutered any negative issues. All good. Room is big. Location is a bit away from business district. But given difficulties in finding a big space room/hotel with window and reasonable price in Ha Noi, it was a good choice.

Reviewed April 26, 2017

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10.0
Exceptional
Mark from United States
Family with young children
Studio
Stayed 2 nights in October 2017

Tremendous Hotel”

This hotel is tremendous. The pool, the playroom for kids, the fitness center, the spa and the rooms with the comfortable beds, cleanliness and attention to detail regarding comfort. Everything about this place is fantastic. Also, it's minutes away from some of the most delicious vegetarian restaraunts in Hanoi. 5+ stars. Seriously.

Reviewed October 20, 2017

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8.3
Excellent
nugraha from Indonesia
Couple
Studio
Stayed 2 nights in February 2015

Great staff , clean room”

Great staff , clean room , and also good view

Quite good , this aprt has many helpful staff , a bit far from old quarter but i do really enjoy the facility . Thank you ES Westlake Hanoi

Reviewed February 08, 2015

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10.0
Exceptional
Jonathan from United States
Couple
Studio
Stayed 3 nights in February 2017

Quiet clean retreat in Hanoi”

Staff was extremely kind and heloful. Even packed us a nice picnic breakfast to go for our 5 am drive to the airport. Also lined up that driver for us. Beautiful, spotless publuc areas and room. Wssher/dryer worked perfectly. Bed very comfortable, bathroom large and all new fixtures. So far removed from the busy, dirty streets of Hanoi.

Reviewed March 02, 2017

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