All-in Hotel”

Eloisa Royal Suites definitely amazed me on the interior of the room & on how they have maximized the space. From the reception, to the dining and rooms, lift and stairs, cleanliness is very well maintained. They have warmth, approachable and accommodating staff. The location is easy access to Cebu-Mactan Airport through Shuttle Van & there are many establishments nearby. I just want to suggest of providing anal spray in each toilet to make it near to perfection. All in all, I would definitely recommend it to my friends, relatives and colleagues. Thanks Eloisa Royal Suites for making my stay comfortable.

At ease in Cebu Mactan”

There are three Cebus. One is that of the beach resorts and the diving/snorkelling and boat trips out to the nearby islands. Two is the larger portion of the Mactan island in which, as far as I could make out, there is more employment in industrial units than there is in tourism. Three is Cebu City, which is across the stretch of water, and is a large urban settlement complete with all that a South-East Asian town typically has. Eloisa Royal Suites is in the second kind of Cebu, half way between the other two and closest to the airport. The hotel comprises three or four structures with one on the main road and the others in a compound at the end of a short private link road. If your room is in the compound, it will be quieter (unless there are kids in the pool). The common spaces are clean and well lit, the rooms are comfortable, the air-conditioning and wifi work, the facilities are up-to-date, the little cafe-cum-restaurant in the main building is always staffed and ready to serve. The hotel staff, from the doormen to the gardeners to the room boys and the security, are courteous and cheery, ready to help and assist. This is perhaps as important as the location, and makes Eloisa Royal Suites an excellent choice. For transport, the staff will flag down a taxi on the main road (be sure to take a hotel address card from the reception). This hotel is undoubtedly one of the better choices available on the entire island.

Everything you could possibly need”

We had our doubts about staying in this area of Mactan Island. Not near a beach, rather urban. The biggest draw was how near it is to the airport (free shuttle), and that really did make a difference since our plane landed after midnight. I messaged the hotel and there was a guy waiting with a sign and smiling when we dragged ourselves from our redeye flight. Eloisa ended up being the perfect place for us. The hotel arranged great tours for us so we could get to the beach, whale sharks, tarsiers, anything we needed. Painless. There's an inexpensive, air-conditioned massage place right next door (250PHP --like, 5 bucks!--for one hour full body with oil), and an outlet mall, grocery store and several great restaurants within easy walking distance. Try the Italian place called Pigafetta! Lasagna to die for. We ate there twice. The hotel has a small but very nice little gym with towels and a shower, great breakfast, really cool pool with neon lights at night--we got some great photos there--and a guest lounge with tv and couches if you need to kill some time before or after checkout (we needed that while waiting for our late flight out). The staff was absolutely the best, so friendly we felt sad to go, like we were leaving home. Our room had no windows, which might be hard for some. Darkness meant I could finally sleep in for a few days! Even the one cockroach we saw above our door is not a complaint because that could happen anywhere in Cebu, and the staff took care of it cheerfully within five minutes. Ended up being a funny story and even a fond memory somehow! Rooms get cleaned very efficiently, beds are on the softer side of the Asian norm, though could be a little softer. No complaints. Rainfall shower, awesome. And all the public spaces were decorated for Halloween! Thank you, Eloisa, for a fantastic stay. We'll be back!

Went back”

We originally booked for a Superior Room for a night. We were supposed to have 1D/1N for Cebu, then 1D/1N Camiguin, then 2D/1N to Cebu again. On our first day, our flight was so delayed so we just decided to stay in Eloisa (supposedly booked for the first night only) and rest for the night. We checked in and just having to tell the front desk that we have a flight in the morning before they serve breakfast, she already offered that they will pack the meal for us so we can have them in the airport. She also offered a wake up call and a free airport transfer. The room we were given was a twin and felt frustrated when I first heard it as we're married couple. But seeing the room, it was very spacious, very large for a Superior room. It has a nice bathroom and good air conditioning. Food is not expensive too. Enjoyed the first night. For the 3rd night of our tour, we booked an inn in Maribago thru Agoda and when we arrived, we didn't like the place, especially the creepy room. So we stayed there for just a few minutes and decided to go to Eloisa Royal Suites and stay there for the night. Take note that Eloisa rate is just around PhP 400 higher than the other hotel's. We were given a Queen Room, which is smaller than our first room, but is typically the size of a superior room. We had a chance to taste some of the hotel's food offering. Food is cheap but tastes great. Breakfast was satisfying and tasted great. Staff were friendly and very accommodating. Room and facilities are clean. My negative comment is on the towels, they look old, something that the hotel can improve on. But overall, this is a great value for money. We literally came back and would come back when we come again to Cebu.

Value for money”

Had a pleasant stay at Eloisa Royal Suite. The staff were very friendly and helpful. Buffet breakfast is good but had to request to replenish some dishes. Restaurant staff must see to it that food on the buffet table are still available for the guests. Also had a hard time contacting the receptionist, they're not answering my call. Had to go down to the front desk instead just to talk to the receptionist. Hotel is a 5-minute walk to the Premium Outlet Mall. Overall, I would still come back and recommend this hotel to my family and friends.

Great place to stay while in Mactan”

Eloisa Royal Suites is highly recommended for single, couples and small families. The place is affordable and is near the airport. It is also near The Outlets at Pueblo Verde. The hotel staff are also courteous and accomodating. The food though is quite expensive but there are other establishments nearby where you can eat. By the way, they have free shuttle service to and from the airport. We were fetched from the airport which was very convenient and we were also given a ride to the airport free of charge.

GREAT GREAT GREAT!!!”

I decided to book upon arrival in the Philippines for 3 nights at the Eloisa as I had some personal details to handle in Cebu and Lapu-Lapu. I was expecting to have to deal with the hustle and bustle of a big city... and I did! But it was so great to come back to the Eloisa to really relax. There are 3 buildings that house rooms. Building #1 is located on the main street but the other 2 buildings are about 150 meters from the main street at the end of a nice pathway that is easily walked but they trolley you by golf cart if you wish. Anyway... I was located in building 3 at the end of that pathway and it was simply great because it became a nice oasis of calm in the middle of a busy city. I simply could kick back and relax. Everything was top notch ... pool, buffet... Everything!!!! BUT the most impressive was the staff ! Kind , professional and mostly .... very efficient... simply ask and you won't wait! More expensive hotels won't give you a better service!!! I will come back!

Great staff”

Every time I come home from Qatar going to CDO, I always stay overnight in Cebu. Eloisa Royal Suites gives me that warm welcome home. For somebody like me who's working abroad, a simple warm welcome and friendly service is very important and Eloisa never disappoints.

Outstanding group”

It is hard for me to say just how much I am thankful for the staff at the Eloisa Royal Suites. They helped me in so many ways. They are truly like an oasis from the crazy life in current pandemic Cebu. I hope I will get a chance to return there one day under calmer circumstance.

Still the best”

I had stay in Eloisa 2 years ago and now I decided to stay in the same hotel again! The service still the best and staffs are polite. Now they provide free airport transfer so just inform them. The hotel provide few tour packages and we took the Oslob and Kawasan Falls package. One day cost about 5300Peso excluding all the entrance fee tickets. U might consider bus or taxi as well if u prefer Budget traveling. We depart 430am to Oslob and the hotel still prepare breakfast for us to take away! The room is clean and big. Once again, I really love the mattress. Is very soft. The facilities like safety box,hair dryer,mini fridge are provided too. Eloisa certainly is my top 5 hotel list in Cebu. I will visit the hotel again in the future:)

A good place for layover”

The room type I booked is "Studio" and it is a pretty small room, you can't really put the 29" suitcase on the aisle. However, it is a very clean and quiet room. Eloisa Royal Suites offers free WiFi, breakfast, and airport pickup, which is very sweet for someone gets the redeye flight. The price is totally worthly for the short stay. If you want to book the room at Eloisa Royal Suites, please remember to have Peso ready (It's PHP500 I guess) before you check-in. They require the cash deposit in Peso during the check-in.

Perfect and Awesome!”

In terms of my wants and needs on Mactan Island and proximity to Cebu City, this hotel is amazing and simply wonderful place to stay. Food, shopping, night life all very close by. Not far from the old bridge to Cebu. The restaurant here is fantastic. No need to dine out. Eating the food and enjoying the intimacy with the live band is a must! The staff here are all very lovely, caring, considerate people. Nothing is a problem for them. They are extremely helpful. The rooms are comfortable and cosy. Air con works well. Wi-Fi cut in and out a bit, when it worked it was quite fast.

Friendly staff and value for money”

Eloisa Royal Suites is centrally located in the city of Lapu-lapu. Staffs are friendly and respond promptly on queries and concerns. Our room was clean and cozy. With buffet breakfast with several delicious food choices.

Top notch service ”

I stayed at 3 different hotels during my stay in Mactan - ranging from high end resorts to boutique hotel such as Eloisa. From the get go, my experience with Eloisa staff members had been nothing but delightful. My room is super compact but nicely designed - couldn't fault it. Airport transfer and breakfast pack was fantastic. i strongly recommend this hotel for business travellers and holiday makers who are on the go!

Exceptional”

It was more than we expected it to be. The service was above and beyond, and the room was clean, well furnished and well designed... We will definitely stay at Eloisa Royal Suites again next time we're in town.

Good position if you have a late or early flight. Friendly service”

We only spent one night at Eloisa Suites but we did enjoy it. Service is always helpful and cheerful and the airport transfer worked perfectly! Pool was small abut good to relax after a full day in Cebu or a flight. I had a cocktail at/in the pool and it was quite ok, well sugary like every drink in the Philippines ;) The room was not too big but quite nice with a tv with international channels and complimentary coffee and water. Very very very loud street beneath which did not let us sleep until early hours though. Breakfast buffet was good too however the bacon, sausages and chicken were cold but fresh waffels and omelettes at least. There was some salad too where however I found a cockroach and when I told the lady working there she laughed and said "oh a little guest!". Like what????? Sorry this made lose the good review few points. Ok for one night but not sure I would spend more time here as ut is far fro everything and in the a very busy loud street.

friendly staff and nice hotel ”

the staff was really friendly and courteous. we felt extremly welcome and enjoyed our short stay. The small Pool area is very beautiful and clean. We would stay again in Eloisa Royal Suites!

One of the best yet affordable hotel we have stayed so far”

Location is near the airport, we were impressed by the junior suite, perfect for us since we have 2 kids and the nanny too, made last minute request for extra bed and they were able to provide it quickly. Staff are friendly, and we love that they were able to provide our packed breakfast on our 2nd day since we left very early (3:30am) for our tour that's why we didnt make it to the buffet bfast, I will definitely stay in Eloisa again if we're to go back in Cebu!

Nice hotel near factory outlet and restaurants”

We’ve stayed at Eloisa a couple of times already whenever we visit Cebu. Staff are very nice. Decent selection of breakfast. The only thing is that the rooms are small. It has fridge and air-conditioned room (window type). Wifi works ok. Always ask for the room opposite the main road if you’re on the main building as it gets noisy even at night. They do provide ear plugs. The newer rooms at the other building does not have a lift/elevator so do note. The hotel is near the factory outlet store where you can go shopping and find some good food. Also near grocery and banks.

Nice stay close to airport”

Pleasant stay at Eloisa Royal Suites. It takes 10 minutes to get to the airport with the free shuttle. Near outlet mall. Overall I’d recommend it if you’re looking for somewhere close to the airport.