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Very good7.1
Based on 577 reviews
Embarcadero Hotel
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7.9 Very good location
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7.9Location
  • Free Wi-Fi in all rooms

  • Air conditioning

  • Daily housekeeping

  • Airport transfer

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Room choices
Deluxe Twin
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  • Sea view
  • 13 m²
  • 2 single beds
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Queen Loft
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  • Sea view
  • 16 m²
  • 1 queen bed
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Standard Single
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  • No view
  • 11 m²
  • 1 single bed
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Loft Twin
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  • Sea view
  • 16 m²
  • 2 single beds
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Standard Twin
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  • No view
  • 13 m²
  • 2 semi double beds
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Superior Studio
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  • 1 king bed
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Studio - Split Level
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  • 2 single beds
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Verified guest reviews

Agoda Reviews (577)
Booking.com Reviews (183)

5.2

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Very good
  • Cleanliness 7.1
  • Facilities 5.2
  • Location 7.9
  • Room comfort and quality 7.4
  • Service 7.1
  • Value for money 7.7
  • Cleanliness 6.2
  • Facilities 5.4
  • Location 6.9
  • Room comfort and quality 6.3
  • Service 6.4
  • Value for money 6.9
Very good
  • Cleanliness 7.3
  • Facilities 4.8
  • Location 7.9
  • Room comfort and quality 7.5
  • Service 7.2
  • Value for money 7.6
Very good
  • Cleanliness 7.2
  • Facilities 5.8
  • Location 8.1
  • Room comfort and quality 7.5
  • Service 7.3
  • Value for money 7.8
Very good
  • Cleanliness 7.0
  • Facilities 3.8
  • Location 8.3
  • Room comfort and quality 7.5
  • Service 7.1
  • Value for money 7.3
Very good
  • Cleanliness 7.8
  • Facilities 5.0
  • Location 7.7
  • Room comfort and quality 7.4
  • Service 7.3
  • Value for money 7.8
Very good
  • Cleanliness 6.9
  • Facilities 5.4
  • Location 8.1
  • Room comfort and quality 7.3
  • Service 7.0
  • Value for money 8.1
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4.8
cheryl from Philippines
Solo traveler
Standard Queen
Stayed 2 nights in February 2017
Old Hotel ”
The place is old and need to be renovated. Elevator was out of service (at the time I checked in).The room I stayed is ok. Definitely not coming back.
Reviewed July 28, 2017
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8.0
Fatima from Philippines
Business traveler
Standard Single
Stayed 1 night in July 2017
Clean rooms and comfortable ”
Location wise, just a few minutes from the city proper. The room is clean and the bed is comfortable too. One thing I observe, the towel is stained but it smells good. Reception area staff should always be approachable and wear a smile. A simple smile offers friendship and welcoming your guest with open arms. Thus, over-all rating superb place to stay and I will recommend this to my friends and family.
Reviewed July 25, 2017
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4.0
BING from Philippines
Business traveler
Standard Single
Stayed 3 nights in June 2017
Professionalism ”
We are 1st timers in Bicol and we booked via online for 3nights (june 28-july 01) in EMBARCADERO. Rate is reasonable but compared to other Provincial hotels i stayed,cleanliness of this hotel is disappointing. OLD towels, pillows smells old too and there were mosquitoes in the room at night. Worst is : Since our return flight to Manila is early morning of July 1, i checked and asked the front desk (july 30, around 4pm), if we can get any transport service from this hotel to the Airport upon our check out on the next day. i gave her our estimated departure from the hotel which will be 4:30am or before 5am. the lady told me, there is no taxi that we can get outside, that early. but they can call their contact (transport service) once we need one. So i ask the front desk officer if i need to book ahead of time, and the lady said, they can do it for us. All we have to do is just to come down and approach the front desk if we are ready to go to the airport, and the front desk officer on duty, will take care of it. however, to our dismay, When we checked out on July 01, 4:30am and went to the front desk and asked the lady to call a transport service for us, she just answered "ay mam wala pong taxi sa labas ng ganitong oras". So i told her what was the arrangement with her collegue a day before. But that lady at the front desk, reasoned out that they can't contact any transport service. So i told her, you can tell us everything and your stories but that ishow we were assured by the front desk officer yesterday. So since i was already mad, i told the lady that you have to find ways how we can go to the airport. But the lady just ignored me and pretend that she was busy and pretend to be talking to another guest who has the headset, and standing in front of her. So i told that lady... " Sorry Miss but i will report to your Management the attitude you showed us. Then, i approached the guy with a radio (also a hotel employee) if he can assist us to find a car t
Reviewed July 03, 2017
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6.8
Paolo from Philippines
Solo traveler
Queen Loft
Stayed 2 nights in June 2017
It was ok. Could use more "improvement"”
Elevator isn't working and the aircon for my room (414) queen loft wasn't that cold. Set it at 18° but the room temp could only reach 22° at most. Usually at 24° and it's a big deal for someone who can't sleep when the room isn't cold enough. Requested them to make the room, yes it was cleaned and the bed was made but the utensils I borrowed along with the used mug and glass wasn't replaced or washed. Ending=ants were crawling around that place near the vanity mirror 🙄 aside from that, its ok for its price.
Reviewed June 27, 2017
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4.4
April from United Arab Emirates
Couple
Standard Queen
Stayed 2 nights in June 2017
Acceptable”
Facilities is incomplete like the wash room does not have complete toiletries to use. I stayed for 2 night and need to request it from the reception.
Reviewed June 27, 2017
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10.0
Wilfredo from Philippines
Couple
Queen Loft
Stayed 1 night in June 2017
Great Stay”
I took the queen loft room and i love it. Overlooking the lovely mayon volcano. Staff were all very attentive.
Reviewed June 27, 2017
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5.6
jeffrey from Philippines
Business traveler
Standard Single
Stayed 4 nights in August 2016
Above average”
they need to maintain their facilities.
Reviewed June 23, 2017
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6.0
Ma. from Philippines
Group
Standard Queen
Stayed 1 night in June 2017
Above average”
Rooms were not clean. We had insect bites. Not sure if ants or bed bugs. AC in our first room was not working, until we were transferred.
Reviewed June 07, 2017
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3.2
Ruby from Philippines
Family with teens
Standard Queen
Stayed 1 night in June 2017
dont even think about booking”
- no elevator, should have warned upcoming guests because like me, i have to go with my mother who is having a knee pain issue that cant go all the way to 4th floor on stairs - receptionists arent warm and welcoming. are they HRM graduates? - asked for water bottle on our 4th floor room bcos the 3rd floor room has one. but they said i cant have a bottle bcos their 4th floor set up isnt finished yet. is that the customer's problem? u have no solutions? where is the customer service? will we pay less since the set up was not yet complete but you keep booking people on your 'not completed' rooms? - bathrooms no bidet, faucet is outside (no spearation for dry area - again the 'not complete' issue) - no slippers? no body wash? - aircon working but not that 100% functional. - TV in some rooms arent working - no food service i guess that's why they are just posting photos of customers or people on adventure or the sight seeing places rather than their hotel. this isnt a hotel, motel perhaps.
Reviewed June 06, 2017
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9.6
Archie from Philippines
Family with young children
Standard Queen
Stayed 2 nights in May 2017
Location, Security and Accessibility are all good. Staffs are friendly. Value for money is good.”
Location, Security and Accessibility are all good. Staffs are friendly. Value for money is good. We occupied two rooms and one thing I noticed, restroom for both rooms (332 and 333) dont have a "BIDET". The AC unit in room 333 have a water leak. I think that's minor issue and a cowboy like me can live with that. On business side, this should be added onto Hotel Embarcadero's ROOM FOR IMPROVEMENT goals.
Reviewed June 01, 2017
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