This property is in high demand!
3 travelers have booked today.
Gold star ratings are provided by the property to reflect the comfort, facilities, and amenities you can expect.

Restaurant and all amenities are great.

Good location with fallsview and good breakfast option.

My family enjoyed staying there a lot.
Free Wi-Fi
Swimming pool
Car park
Front desk [24-hour]
Fitness center
Restaurants
Bar
Shuttle service
3 travelers have booked today.
Based on 1,686 verified reviews
9.0
8.4
7.9
7.8
7.6
Location rating score
There are 85 places in walking distance!
| Value for money | 7.6 |
| Location rating | 9.0 |
| Nearest airport | Niagara Falls International Airport (IAG) - United States |
| Distance to airport | 11.7 km |
City view
River view
River view
River view
River view
River view
2 bathrooms
River view
2 bathrooms
Hyatt Regency Niagara Falls Fallsview features free fitness center that is suitably located at the tip of your finger, making it possible for you to get your daily workout in at any hour of the day so you can spend your vacation the way you want. For more details, please contact the property for more information.
Yes! The benefits of staying at Hyatt Regency Niagara Falls Fallsview include an on-site ATM, providing guests with easy access point for cash withdrawal and remaining worry-free throughout your holiday vacation.
While residing at Hyatt Regency Niagara Falls Fallsview, cherish your early morning or evening walk at nearby park which include Queen Victoria Park, C.B Wright Park, and Crimson Park.
Hyatt Regency Niagara Falls Fallsview's most popular month where verified tourists have stayed the most is in October.
Past guests that stayed at Hyatt Regency Niagara Falls Fallsview have given this property a rating of 9.022 for its exceptional location as the main highlight for their stay.
Verified solo travelers that have stayed at this property have given Hyatt Regency Niagara Falls Fallsview an average rating of 7.7. You can look up more detailed customer reviews and comments by filtering for a specific type of verified travelers down in the review section.
Past families with older children that have stayed at this property have given Hyatt Regency Niagara Falls Fallsview an average rating of 8.0. You can look into more specific customer ratings and remarks by filtering for a specific type of verified travelers down in the review section.
Verified local travelers that have stayed at this property have given Hyatt Regency Niagara Falls Fallsview an average rating of 8.1. You can look up on more in depth customer reviews, and feedback for this property down in the review section.
The closest train, metro, or bus station is Niagara Falls Ontario Amtrak Station, 3588.23 m away from Hyatt Regency Niagara Falls Fallsview.
Hyatt Regency Niagara Falls Fallsview is situated within Portage Road Area, which makes it ideally close to natural scenery such as Journey Behind the Falls, Horseshoe Falls, and Bird Kingdom.
The closest airport to Hyatt Regency Niagara Falls Fallsview is Niagara Falls International Airport, 12.0 km away.

Experience Comfort and Convenience at Embassy Suites by Hilton Niagara Falls Fallsview
Nestled in the heart of Niagara Falls (ON), the Embassy Suites by Hilton Niagara Falls Fallsview offers a perfect blend of comfort, luxury, and breathtaking scenery. Guests can enjoy spacious, beautifully appointed suites that provide a welcoming retreat after a day of exploring the iconic waterfalls and vibrant local attractions. With a check-in time starting at 4:00 PM and a generous check-out until 11:00 AM, the hotel ensures ample flexibility for your travel plans, whether you're arriving for a quick getaway or an extended stay.
One of the standout features of this hotel is its family-friendly policy. Children aged 1 to 17 can stay free of charge, making it an ideal choice for families seeking a memorable vacation without added costs. The hotel’s welcoming atmosphere, combined with its convenient location and thoughtful amenities, guarantees a delightful stay for guests of all ages. Experience the warm hospitality and stunning views that make Embassy Suites by Hilton Niagara Falls Fallsview a top choice for travelers visiting this world-famous destination.
Embassy Suites by Hilton Niagara Falls Fallsview: Endless Entertainment Options
Embassy Suites by Hilton Niagara Falls Fallsview is a haven for entertainment enthusiasts, offering an array of exciting facilities to keep guests entertained throughout their stay. The hotel boasts a vibrant shopping arcade, where guests can indulge in some retail therapy and find the perfect souvenirs to take home. Whether you're looking for a new outfit or a unique gift, the on-site gift/souvenir shop has you covered.
After a day of exploring the wonders of Niagara Falls, guests can unwind and socialize at the hotel's bar, where they can savor a refreshing cocktail or a glass of fine wine. For those seeking relaxation, the hot tub provides the perfect oasis to soak away the stresses of the day.
The games room is a haven for both kids and adults, offering a variety of entertainment options. Challenge your friends or family to a game of pool or try your hand at the arcade games. Additionally, the shared lounge/TV area is the ideal spot to catch up on your favorite shows or watch a movie with fellow guests.
Embassy Suites by Hilton Niagara Falls Fallsview ensures that guests have a truly memorable and entertaining stay with its exceptional range of entertainment facilities. Whether you're in the mood for shopping, enjoying a drink at the bar, relaxing in the hot tub, engaging in friendly competition in the games room, or simply unwinding in the shared lounge/TV area, this hotel has something for everyone.
Unwind and Stay Active at Embassy Suites by Hilton Niagara Falls Fallsview's Sports Facilities
Embassy Suites by Hilton Niagara Falls Fallsview offers an array of top-notch sports facilities to ensure that guests have a memorable and active stay. Whether you are looking to relax or stay fit, this hotel has something for everyone.
Dive into the refreshing waters of the indoor pool, perfect for a leisurely swim or some invigorating laps. The pool area is beautifully designed, with large windows that allow natural light to flood in, creating a serene and inviting atmosphere.
For golf enthusiasts, Embassy Suites by Hilton Niagara Falls Fallsview boasts a golf course right on-site. Tee off and enjoy a round of golf amidst stunning views of the surrounding natural beauty. Whether you are a seasoned golfer or a beginner, this course offers a challenging yet enjoyable experience.
Stay on top of your fitness routine at the well-equipped fitness center. With state-of-the-art equipment and a range of machines, you can work up a sweat and stay in shape during your stay. Whether you prefer cardio exercises or strength training, this fitness center has everything you need.
Looking for some friendly competition? Head to the hotel's bowling alley and enjoy a fun-filled evening with friends and family. Knock down pins and show off your bowling skills in a vibrant and lively atmosphere.
Embassy Suites by Hilton Niagara Falls Fallsview's sports facilities are designed to cater to guests' diverse interests and ensure a memorable stay. Whether you are seeking relaxation, a challenging golf game, a fitness session, or a fun-filled bowling experience, this hotel has it all.
Convenience Facilities at Embassy Suites by Hilton Niagara Falls Fallsview
Embassy Suites by Hilton Niagara Falls Fallsview offers a range of convenience facilities to ensure a comfortable and hassle-free stay for its guests. With services like laundry service, dry cleaning, and a laundromat, guests can easily take care of their laundry needs without leaving the hotel. The daily housekeeping service ensures that the rooms are always clean and tidy, allowing guests to relax and unwind in a fresh environment.
For those looking for quick and easy meals or snacks, the hotel features a vending machine and a convenience store. Guests can grab a bite to eat or stock up on essentials without having to venture far. The room service option allows guests to enjoy delicious meals in the comfort of their own rooms, perfect for those who prefer to dine in privacy.
To ensure the safety and security of its guests, Embassy Suites by Hilton Niagara Falls Fallsview provides safety deposit boxes and offers express check-in/check-out services. The concierge is always available to assist with any inquiries or requests, making it convenient for guests to get the information they need. Additionally, Wi-Fi is available in public areas, allowing guests to stay connected throughout their stay.
Convenient Transport Facilities at Embassy Suites by Hilton Niagara Falls Fallsview
Embassy Suites by Hilton Niagara Falls Fallsview offers a range of convenient transport facilities to ensure a hassle-free stay for its guests. For those arriving by air, the hotel provides airport transfer services, allowing guests to easily reach their destination upon arrival. Additionally, the hotel offers tours to explore the breathtaking beauty of Niagara Falls, providing an opportunity to experience the wonders of nature up close.
To cater to guests who prefer to drive, Embassy Suites by Hilton Niagara Falls Fallsview offers a car park onsite. Whether guests choose to self-park or avail the hotel's valet parking service, they can rest assured that their vehicles will be safely parked throughout their stay. Please note that car park charges are applied.
For guests who prefer to rely on taxis for their transportation needs, the hotel also offers a convenient taxi service. With these transport facilities, guests can explore the vibrant city of Niagara Falls with ease and convenience.
Luxurious Room Facilities at Embassy Suites by Hilton Niagara Falls Fallsview
Step into a world of comfort and convenience at the Embassy Suites by Hilton Niagara Falls Fallsview, where each room is thoughtfully designed to enhance your stay. Enjoy the perfect climate year-round with air conditioning that allows you to tailor your environment to your liking. Each suite is equipped with a spacious separate living room, providing an inviting space to relax after a day of exploring the breathtaking Niagara Falls. For your entertainment needs, indulge in a selection of in-house movies or catch your favorite shows on the television featuring satellite/cable TV.
Your comfort is further elevated with amenities such as a mini bar stocked with refreshments, a refrigerator to keep your snacks cool, and a coffee/tea maker for that perfect morning brew. Each room also comes with complimentary daily newspapers, ensuring you stay connected with the world during your stay. Pamper yourself with complimentary toiletries and enjoy the convenience of a hair dryer. To ensure a restful night’s sleep, blackout curtains are provided, allowing you to create a serene atmosphere for relaxation. Experience a blend of luxury and practicality at the Embassy Suites, where every detail is curated for your ultimate comfort.
Indulge in Culinary Delights at Embassy Suites by Hilton Niagara Falls Fallsview
Embassy Suites by Hilton Niagara Falls Fallsview offers a range of exceptional dining facilities to satisfy every palate. Start your day off right with a delicious breakfast at the hotel's breakfast buffet. From freshly baked pastries to made-to-order omelettes, there is something for everyone to enjoy. For a more relaxed dining experience, head to the hotel's coffee shop, where you can savor a cup of expertly brewed coffee or indulge in a selection of light bites and pastries.
If you're in the mood for a more formal dining experience, look no further than the hotel's on-site restaurant. With its elegant ambiance and delectable menu, it is the perfect place to enjoy a memorable meal. Whether you're craving a juicy steak, fresh seafood, or a vegetarian option, the restaurant offers a variety of dishes to suit every taste.
For those who prefer to dine in the comfort of their own room, Embassy Suites by Hilton Niagara Falls Fallsview also offers convenient room service. Whether you're looking for a late-night snack or a full meal, the hotel's room service menu has a wide selection of options to choose from. And with daily housekeeping, you can rest assured that your dining experience will be both enjoyable and hassle-free. So why wait? Indulge in the culinary delights at Embassy Suites by Hilton Niagara Falls Fallsview and make your stay truly unforgettable.
Experience Unmatched Comfort at Embassy Suites by Hilton Niagara Falls Fallsview
At Embassy Suites by Hilton Niagara Falls Fallsview, guests are invited to indulge in a variety of thoughtfully designed room offerings that cater to every type of traveler. Choose from the spacious 2 Queen Bed Suite - Cityview, perfect for families or friends, featuring two comfortable queen beds or a cozy sofa bed. For couples seeking a romantic getaway, the 1 King Bed Suite - Cityview offers a serene atmosphere with ample space to unwind. If breathtaking views are what you desire, the 1 King Bed Suite - Horseshoe Fallsview provides a stunning panorama of the iconic falls, ensuring a memorable stay.
For those looking to elevate their experience, the hotel offers exquisite options such as the 1 King Whirlpool Suite - Horseshoe Fallsview, where you can relax in your private whirlpool while gazing at the majestic falls. Families can also take advantage of the 2 Queen Bed Suite - Horseshoe Fallsview, which combines comfort and scenic beauty. With so many options, including specialized suites like the 2 Queen 2 Double Suite - Horseshoe Fallsview and the 3 Queen Bed Suite - Horseshoe / Us Fallsview, there’s a perfect space for everyone. Booking your stay through Agoda not only guarantees you the best prices available but also ensures a hassle-free experience, allowing you to easily select your ideal room and enjoy the enchanting beauty of Niagara Falls.
Discover the Vibrant Portage Road Area in Niagara Falls
Nestled in the heart of Niagara Falls, the Portage Road area is a vibrant and bustling neighborhood that offers a perfect blend of natural beauty, entertainment, and convenience. This charming area is home to the renowned Embassy Suites by Hilton Niagara Falls Fallsview, making it an ideal destination for travelers looking to explore the wonders of this iconic Canadian city.
The Portage Road area is famous for its close proximity to the breathtaking Niagara Falls, one of the world's most awe-inspiring natural wonders. Just a short stroll from the hotel, visitors can witness the thunderous roar and majestic beauty of the falls, immersing themselves in the sheer power and grandeur of nature. From the hotel's upper floors, guests can even enjoy breathtaking panoramic views of the falls, creating an unforgettable experience.
Beyond the falls, the Portage Road area offers a plethora of exciting attractions and activities. For those seeking a dose of adrenaline, the nearby Clifton Hill district is a must-visit. This vibrant entertainment hub is packed with thrilling amusement rides, interactive exhibits, and lively street performers, guaranteeing endless fun for visitors of all ages. Additionally, the area is dotted with charming boutiques, delectable restaurants, and lively bars, ensuring that guests have plenty of options for dining and entertainment.
Whether you're a nature enthusiast, an adventure seeker, or a food lover, the Portage Road area in Niagara Falls has something to offer everyone. With its unbeatable location and a myriad of attractions, it's no wonder that the Embassy Suites by Hilton Niagara Falls Fallsview is the perfect choice for a memorable stay in this captivating Canadian city.
Convenient Transportation Options from the Airport to Embassy Suites by Hilton Niagara Falls Fallsview
Embassy Suites by Hilton Niagara Falls Fallsview, located in the Portage Road Area of Niagara Falls (ON), Canada, offers easy access to several nearby airports. Here are some convenient transportation options to reach the hotel from the nearest airports.
1. Niagara Falls International Airport (IAG):
Located just 11 kilometers away, Niagara Falls International Airport is the closest airport to Embassy Suites by Hilton Niagara Falls Fallsview. Upon arrival, you can take a taxi or book a private car transfer to reach the hotel in approximately 15 minutes. Another option is to use a ride-sharing service like Uber or Lyft, which are readily available at the airport.
2. Buffalo Niagara International Airport (BUF):
Situated approximately 42 kilometers away, Buffalo Niagara International Airport is another popular choice for travelers visiting Niagara Falls. To reach Embassy Suites by Hilton Niagara Falls Fallsview from this airport, you can opt for a shuttle service, which operates regularly between the airport and the hotel. The journey takes around 45 minutes, depending on traffic conditions.
3. Toronto Pearson International Airport (YYZ):
If you are flying into Toronto Pearson International Airport, which is about 125 kilometers away, you have several transportation options to reach Embassy Suites by Hilton Niagara Falls Fallsview. The most convenient way is to book a direct shuttle service that operates between the airport and the hotel. Alternatively, you can also rent a car or hire a private car transfer for a more personalized and flexible journey.
Regardless of which airport you arrive at, Embassy Suites by Hilton Niagara Falls Fallsview offers a convenient and comfortable stay for visitors to Niagara Falls. With its stunning views of the falls, spacious suites, and excellent amenities, it is the perfect choice for both business and leisure travelers.
Experience the Majestic Niagara Falls and More at Embassy Suites by Hilton Niagara Falls Fallsview
Embassy Suites by Hilton Niagara Falls Fallsview is perfectly situated near some of the most iconic landmarks and attractions in Niagara Falls, Canada. The hotel offers breathtaking views of the magnificent Niagara Falls Canada, allowing guests to witness the awe-inspiring beauty of the cascading waters right from their rooms.
Just a short distance away from the hotel, visitors can explore the Journey Behind the Falls, an exhilarating experience that takes you through tunnels to witness the thundering Horseshoe Falls from behind. At Table Rock Welcome Centre, guests can learn about the fascinating history and geology of the falls, and even feel the power of the falls firsthand at Niagara's Fury, a 4D immersive experience.
For those looking for family-friendly fun, Marineland is a must-visit attraction, offering thrilling rides, interactive exhibits, and the chance to see incredible marine animals up close. Nature lovers can also take a stroll through the picturesque Dufferin Islands Park, a tranquil oasis with beautiful gardens and walking trails.
Embassy Suites by Hilton Niagara Falls Fallsview is also conveniently located near the Scotiabank Convention Centre, making it an ideal choice for business travelers attending conferences or events. Additionally, guests seeking spiritual retreats can visit the nearby Mount Carmel Spiritual Centre, a serene sanctuary for reflection and relaxation.
During the winter months, the hotel is surrounded by the enchanting Winter Festival of Lights, where visitors can marvel at stunning light displays and enjoy various festive activities. With its prime location near these remarkable landmarks and attractions, Embassy Suites by Hilton Niagara Falls Fallsview offers an unforgettable experience for all guests.
A Culinary Adventure Awaits
Embassy Suites by Hilton Niagara Falls Fallsview is surrounded by an array of tantalizing dining options. Indulge in breathtaking views of the falls while enjoying a delectable meal at Table Rock House Restaurant or Top of the Falls. For those craving Italian cuisine, My Cousin Vinny's offers authentic dishes bursting with flavor. Steak lovers will relish the exquisite cuts at Morton's Grille Niagara Falls and Outback Steakhouse. Experience the vibrant flavors of Brazil at CopaCabana Brazilian Steakhouse or savor a casual meal at Terrapin Cafe. For a fine dining experience, Terrapin Grille and Marilyn's Bistro & Lounge offer elegant dishes prepared with the finest ingredients. And if you're looking for a taste of local fare, Flame Fare & Grill is the perfect spot to sample Niagara Falls' culinary delights. With such a diverse range of restaurants just steps away, Embassy Suites by Hilton Niagara Falls Fallsview promises an unforgettable culinary adventure.
Affordable Luxury: Embassy Suites by Hilton Niagara Falls Fallsview
Embassy Suites by Hilton Niagara Falls Fallsview offers a truly remarkable stay at an average price of $269 per room. This upscale hotel provides a perfect blend of luxury, comfort, and convenience, making it an excellent choice for travelers seeking a memorable experience. Compared to the average price of a hotel room in Niagara Falls (ON), which stands at $161, Embassy Suites by Hilton stands out as a premium option that offers exceptional value for money.
With its breathtaking views of the iconic Niagara Falls and its prime location just steps away from the vibrant attractions, Embassy Suites by Hilton Niagara Falls Fallsview is a haven for both leisure and business travelers. The spacious and elegantly appointed rooms feature modern amenities and thoughtful touches, ensuring a comfortable and enjoyable stay. From the moment you step into the hotel's grand lobby, you'll be greeted with warm hospitality and a sense of luxury that permeates every corner of the property.
Embassy Suites by Hilton Niagara Falls Fallsview not only offers exceptional accommodation but also provides a range of amenities that cater to every guest's needs. Indulge in a delicious meal at one of the on-site restaurants, take a refreshing dip in the indoor pool, or unwind with a rejuvenating spa treatment. The hotel's attentive staff is always on hand to ensure that your stay is nothing short of perfection.
At an average price of $269 per room, Embassy Suites by Hilton Niagara Falls Fallsview is a testament to affordable luxury. Experience the best of Niagara Falls without breaking the bank and create memories that will last a lifetime at this exceptional hotel.
Fantastic Experience with Amazing Views and Great Service
Embassy Suites by Hilton Niagara Falls Fallsview offers a truly fantastic experience for guests visiting Niagara Falls. With its amazing views and great service, this hotel ensures a memorable stay.
From the moment of check-in, guests are met with a well-organized and helpful staff. The warm welcome and efficient check-in process make guests feel right at home. And the best part? Many guests have been pleasantly surprised with a free upgrade to the top floor, offering breathtaking views of the falls.
The clean and nice property is perfectly situated in a great location, allowing guests to easily explore the beauty of Niagara Falls. The view from the hotel is simply spectacular, leaving guests in awe of the natural wonder. The rooms themselves are also praiseworthy, with guests raving about their comfort and spaciousness.
Another highlight of this hotel is the delicious breakfast buffet. Guests have described it as amazing, offering a wide variety of options to suit every palate. Whether you're a fan of a hearty breakfast or prefer something lighter, there's something for everyone.
Overall, Embassy Suites by Hilton Niagara Falls Fallsview exceeds expectations with its amazing views, great service, and delicious breakfast. It's no wonder that guests are eager to return and highly recommend this hotel to others.
Unforgettable Experiences and Exceptional Service at Embassy Suites by Hilton Niagara Falls Fallsview
Embassy Suites by Hilton Niagara Falls Fallsview is a hotel that consistently delights its guests with unforgettable experiences and exceptional service. With an overall rating of 7.8, this hotel has received high praise from its satisfied guests for its commitment to providing a memorable stay.
One of the standout features of Embassy Suites by Hilton Niagara Falls Fallsview is its prime location, earning an impressive rating of 9.0. Situated in the heart of Niagara Falls (ON), Canada, this hotel offers breathtaking views of the iconic falls, allowing guests to immerse themselves in the natural beauty of the surroundings. Whether it's enjoying a leisurely stroll along the Niagara Parkway or marveling at the cascading waters from the comfort of their room, guests are treated to a truly unforgettable experience.
In addition to its picturesque setting, this hotel also excels in cleanliness, with a rating of 8.4. Guests appreciate the meticulous attention to detail and the immaculate condition of the rooms and public areas. The hotel's commitment to cleanliness ensures a comfortable and hygienic stay, allowing guests to relax and unwind in a pristine environment.
Furthermore, the staff performance at Embassy Suites by Hilton Niagara Falls Fallsview has received a commendable rating of 7.8. Guests have consistently praised the friendly and attentive staff, who go above and beyond to ensure a seamless and enjoyable stay. From providing helpful local recommendations to promptly addressing any concerns or requests, the dedicated staff at this hotel truly exemplify the renowned Hilton hospitality.
Embassy Suites by Hilton Niagara Falls Fallsview offers an exceptional value for money, with a rating of 7.5 for its excellent facilities. Guests can take advantage of the hotel's range of amenities, including a fitness center, indoor pool, and on-site dining options, ensuring a convenient and enjoyable stay.
With its stunning location, impeccable cleanliness, exceptional service, and excellent facilities, Embassy Suites by Hilton Niagara Falls Fallsview is the perfect choice for travelers seeking an unforgettable stay in Niagara Falls (ON), Canada.
Very good7.8
Facilities
Exceptional9.0
Location
Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.
All children are welcome.
Daily Mandatory Charge includes: A hotel marketing and development fee, and Municipal Accommodation Tax (MAT).
All ratings and comments on Agoda are from verified guests who must complete a stay before submitting a review.
Provided by verified guests of

Excellent
10 most recent verified ratings received by the property
Most recent
Powered by OpenAI
Enjoy stunning views of Niagara Falls from the spacious and clean rooms of this ideal hotel location. Conveniently located near shopping malls and restaurants, guests appreciate easy access to the falls. The excellent staff provide great hospitality and warmth, making for a comfortable stay with a separate living area to relax in.
Some guests have found parking to be expensive, with both valet and self-parking options. Breakfast is not included or has limited options, which has left some guests unsatisfied.
Did you find this review summary helpful?
Room view
Breakfast
Service
Location
Cleanliness
Check in
Parking
Room size
Value for money
So we read many bad reviews from the past few weeks. We had a city view room and our elevator was very quick every time we used it. I can see how breakfast maybe crowded and many had to take their breakfast to their room for lack of seating spaces which created added wait time for the elevators. Just to note those elevators were for Floors 18 and above. Our elevator was floor 10-18 only. Pool area was spacious room was clean, staff was very friendly. Would recommend the hotel for sure.
Dear Yosi, Thank you for sharing your experience and for giving us the opportunity to welcome you for your stay. We appreciate your thoughtful feedback and are pleased to hear that your city view room and the elevator service for your floor met your expectations. It’s great to know you found the pool area comfortable, your room well maintained, and our team members welcoming. Your insights regarding breakfast and elevator use during busy periods are helpful. We understand that seating during breakfast can become limited, which in turn makes elevator wait times longer, and we are continually looking for ways to enhance our guests’ comfort. We truly value your recommendation and hope to see you again for another enjoyable visit. Sincerely, Embassy Suites by Hilton Niagara Falls – Fallsview
This stay at Embassy Suites, Niagara Falls, was one of my BEST BEST stays ever! Large, super clean, fresh smelling apartment like room, with a spectacular Fallsview! Amazing! The living space and private bedroom area had large size television, all appliances in kitchen were very clean- all appeared brand new- the sink was spotless and shiny. Room included a vanity fair and spacious bathroom with lots of adjustable lightning and clean large standing glass door shower which made you want to shower all day!!! Awwww, the bedroom, was another comfortable clean space. It had a comfortable king size bed with clear beautiful view of the Falls. I kept the curtains and drapes open most of the day to enjoy the magnificent scenery which was so soothing and relaxing. The amazing Falls changed colors all evening till midnight. In the morning, it's brightness is one of best things to wake up to. The staff were very polite and professional. There's barely any wait to be attended to- as you get on line, someone eagerly calls you. The hotel also comes with a doorman, many valet workers, many fast moving elevators, large dinning area with Falls view, complimentary glass of wine and snacks every evening, huge pool with 2 large jacuzzi, fresh delicious buffet breakfast with made-to-order chefs and variety of items to choose from, breakfast waitresses, game rooms, and restaurants. All was included with stay!!! Prime location - Casino, lots of restaurants, Falls walking trail, busy, safe. I loved it and would stay again my next visit. I recommend this hotel! It's a big 10 out of 10! What a stay!!! I'll never forget it! AMAZING!
I was extremely satisfied with the hotel's location and the spectacular view, but the service was disappointing. Especially, the delay in my deposit refund has been very frustrating. 1. Poor Communication & Room Assignment Issues When I first arrived, the staff offered a paid upgrade. I declined because they assured me that if I returned at 3 PM, I would be assigned a room on the 20th floor with a great view, which was exactly what I had booked. However, when I returned at 3 PM, a different staff member tried to sell me the same paid upgrade again. When I declined the upgrade again, they gave me a room on the 15th floor. When I asked about the 20th-floor room, the staff claimed to know nothing about it. After explaining the situation multiple times, I was finally assigned to the 19th floor. It was an exhausting process. 2. Serious Delay in Deposit Refund The biggest issue is the $200 security deposit. I checked out on March 2nd, but as of March 21st, I still haven't received my refund. They ignored my emails, and when I called on the 9th, they simply told me it was "processed normally" and to "wait a few more days." Every other hotel I stayed at during this trip has already released my deposit. There is no reason for this specific hotel to be this slow. I expect this to be resolved immediately.
Pros: Good view of the falls, nice breakfast, excellent location. Cons: Parking is not included in the price. They overcharged my credit card for parking and still waiting for a detailed bill of my stay which they said they would email. Will have to wait for their elevator an average of 10-15 minutes every time unless it’s late night.
Dear Anoop, Thank you for sharing your detailed feedback with us. We are pleased you enjoyed the scenic views, breakfast options, and our central location. We regret to hear about the concerns you encountered regarding parking charges, billing delays, and elevator wait times. Your comments are very important and help us identify areas where improvements are needed to enhance our guests' experiences.
Airport transfer
Free Wi-Fi in all rooms!
Currency exchange
Hot tub
“Very disappointing experience – forced upgrade and poor service”
When we checked in a little after 7 PM, we were told that our reserved room was not available and that we had to pay for an upgrade if we wanted to check in right away. I asked what would happen if I didn’t upgrade, and they said to come back in 20 minutes. Then the front desk staff kept insisting that the upgraded room had a much better view, pressuring us to pay extra. It was late, we had two young kids, and we still needed to have dinner, so we had no choice but to accept the upgrade and pay the additional fee. Later that night, I went back to ask why I had to pay more when it was their fault that the reserved room wasn’t ready. The staff then told me that my original room just “wasn’t cleaned yet” and if I had waited, I wouldn’t have needed to upgrade — claiming it was my choice! That was unbelievable. The so-called upgraded “view room” wasn’t even impressive — it was on a lower floor, mostly blocked by buildings and trees, and we checked out the next morning, so the view didn’t matter at all. Breakfast the next day also had a long line and took forever. Overall, it was a frustrating stay from start to finish. If I had known this would happen, I would’ve spent the extra money at a different hotel. Please don’t play games like this with your guests — it’s dishonest and unprofessional.
Dear Choi, Thank you for taking the time to share your detailed feedback about your recent visit. We truly regret that your experience with us did not meet your expectations and caused frustration for you and your family. Your concerns regarding the handling of your room upon check-in and the communication about upgrade options are taken very seriously. Please know that from time to time, our team offers guests the option to upgrade to a different room type when availability allows, but this is never mandatory, and guests are always welcome to remain with their original booking if they choose. We also apologize for the inconvenience you experienced with the breakfast wait. Mornings can occasionally be busy, and we appreciate your patience during these periods. Thank you again for providing this feedback. Your comments help us identify areas in need of improvement to ensure a better experience for all our guests. Sincerely, Embassy Suites by Hilton Niagara Falls – Fallsview