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Embassy Suites by Hilton Niagara Falls Fallsview
Embassy Suites by Hilton Niagara Falls Fallsview
Embassy Suites by Hilton Niagara Falls Fallsview
Embassy Suites by Hilton Niagara Falls Fallsview
Embassy Suites by Hilton Niagara Falls Fallsview
Embassy Suites by Hilton Niagara Falls Fallsview
Embassy Suites by Hilton Niagara Falls Fallsview

Removed from saved list

8

Excellent

284 reviews

284 reviews

View14
Housekeeping5
Breakfast2
See map

9

Exceptional

Location rating score

Exceptional location
Exceptional for walking
Parking
Available
Walkable places
Incline Railway

110 m

Minolta Tower

120 m

lookout of falls

220 m

Fallsview Mall

260 m

The Avalon Ballroom Theatre At Niagara Fallsview Casino Resort

260 m

Popular landmarks
Table Rock Welcome Centre

310 m

Niagara Falls Canada

310 m

Niagara SkyWheel

1.4 km

Clifton Hill

1.4 km

Niagara Fallsview Casino

1.6 km

Closest landmarks
Oakes Parking

90 m

Table Rock Welcome Centre

310 m

Niagara Falls Canada

310 m

Niagara Parks Welcome Centre

320 m

The Galleria Shops and Dining

340 m

Embassy Suites by Hilton Niagara Falls Fallsview

6700 Fallsview Boulevard, Portage Road Area, Niagara Falls (ON), Canada, L2G 3W6 - See map

Get the added peace of mind that comes with Hilton CleanStay, when you book a stay here. Conveniently situated in the Portage Road Area part of Niagara Falls (ON), this property puts you close to attractions and interesting dining options. Don't leave before paying a visit to the famous Niagara Falls Canada. Rated with 3.5 stars, this high-quality property provides guests with access to restaurant, hot tub and fitness center on-site.

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Highlights

260 meters to Niagara's Fury

Check-in [24-hour]

Airport transport

Excellent view

Hot tub

Hilton CleanStay

Clean and Ready for you

Hygiene Plus
This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
See all amenities
Preventative Equipment
Hand sanitizer
Sterilizing equipment
Health and Medical
First aid kit
Important announcement -- "Breakfast is not available at the property due to Covid. Please contact the property for more information."

Facilities

Valet parking

Shuttle service

Front desk [24-hour]

Check-in/out [express]

Swimming pool [indoor]

Exercise area

Cash withdrawal

Car power charging station

Your dates are popular among travelersUsers are booking a place in Niagara Falls (ON) every 13 minutes on Agoda.com
Value for money7.3
Location rating9.0
Nearest airportNiagara Falls International Airport (IAG) - United States
Distance to airport11.7 km

Rooms available at Embassy Suites by Hilton Niagara Falls Fallsview

2 Room Suite-2 Queen Beds City view-Non-smoking
...
  • Room size: 55 m²/592 ft²
  • City view
  • 1 king bed
Enter dates to see prices
1 King Falls View Suite
...
  • Room size: 29 m²/312 ft²
  • Non-smoking
  • 1 king bed
Enter dates to see prices
2 RoomSuite-2 Queen Beds-Falls view-Non-smoking
...
  • Room size: 55 m²/592 ft²
  • Outdoor view
  • 2 queen beds
Enter dates to see prices
2 Room Canadian/Us Falls View With Suite-1 King -High Fl
...
  • Room size: 42 m²/452 ft²
  • Outdoor view
  • 1 king bed
Enter dates to see prices
2 Queen Falls View Suite High Floor
...
  • Room size: 55 m²/592 ft²
  • Non-smoking
  • 2 queen beds
Enter dates to see prices
1 King 2 Room Suite City View
...
  • Room size: 55 m²/592 ft²
  • City view
  • 1 king bed & 1 sofa bed
Enter dates to see prices
2 Queen Beds Both Falls View Non-Smoking
...
  • Room size: 30 m²/323 ft²
  • Non-smoking
  • 2 sofa beds and 2 double be...
Enter dates to see prices
2 Room Canadian Falls View With Suite - 1 King Bed
...
  • Room size: 61 m²/657 ft²
  • Outdoor view
  • 1 king bed
Enter dates to see prices
2 Room Accessible Suite -2 Queen Bed Fall view Non-Smoking
...
  • Room size: 30 m²/323 ft²
  • Non-smoking
  • 2 queen beds
Enter dates to see prices
2 RoomSuite-2 Queen Beds-Shower Or Bathtub
...
  • Room size: 52 m²/560 ft²
  • Outdoor view
  • 2 queen beds & 1 sofa bed
Enter dates to see prices

Frequently asked questions

What time is check-in and check-out at Embassy Suites by Hilton Niagara Falls Fallsview?

Check-in is from 04:00 PM, and check-out is until 11:00 AM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The front desk is always open, day or night.

How do I get to Embassy Suites by Hilton Niagara Falls Fallsview?

For those who wish to drive their own cars, Embassy Suites by Hilton Niagara Falls Fallsview has a car park right on site for maximum convenience. Parking is available for a fee of 35 CAD per day. Self-parking is conveniently available at the hotel. If you're looking for an easy way to get around Niagara Falls (ON) with private transportation, the hotel can arrange taxi service.

Is breakfast offered at Embassy Suites by Hilton Niagara Falls Fallsview?

Adults can enjoy breakfast at no additional charge. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the hotel.

What are my dining options at Embassy Suites by Hilton Niagara Falls Fallsview?

Embassy Suites by Hilton Niagara Falls Fallsview features 2 on-site restaurants for your dining convenience. Meals served include dinner and lunch. Western cuisine is available for guests. Light meal like soup, desserts and salad are served using only quality ingredients. To meet any special dietary requirements, vegetarian diet is prepared with the utmost care and attention.

What is the smoking policy at Embassy Suites by Hilton Niagara Falls Fallsview?

Embassy Suites by Hilton Niagara Falls Fallsview does not permit smoking in any of its rooms or indoor areas.

What restaurants are nearby Embassy Suites by Hilton Niagara Falls Fallsview?

Restaurants including CopaCabana Brazilian Steakhouse, TGI Friday's and The Big Sizzle are popular in Embassy Suites by Hilton Niagara Falls Fallsview’s neighborhood which is known as Portage Road Area.

What are popular attractions near Embassy Suites by Hilton Niagara Falls Fallsview?

Guests at Embassy Suites by Hilton Niagara Falls Fallsview can easily visit Niagara Falls Canada, Niagara's Fury and Marineland located in the Portage Road Area area.

What popular natural sightseeing spots are close to Embassy Suites by Hilton Niagara Falls Fallsview?

Embassy Suites by Hilton Niagara Falls Fallsview’s nearby natural sights include Journey Behind the Falls and Horseshoe Falls located in the same Portage Road Area area.

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Explore the neighborhood

What people love about Embassy Suites by Hilton Niagara Falls Fallsview

  • 10

    Exceptional
    Staff 

    "Amazing staff and location."

    James

    |

    May 22, 2022

  • 10

    Exceptional
    Staff 

    "Staff are very hospitable and accomodated."

    Merla

    |

    April 18, 2022

  • 10

    Exceptional

    "Our room was amazing very much worth your money 💰"

    Fatima

    |

    December 18, 2021

Overall rating:

8

Excellent
284 reviews
Cleanliness
8.5
Facilities
7.6
Location
9.0
Read all reviews >
What travelers say they love:
Keg restaurant has a good menu with reasonable prices.
Viktoriya from Canada
Couple
More about Embassy Suites by Hilton Niagara Falls Fallsview

More about Embassy Suites by Hilton Niagara Falls Fallsview

Embassy Suites by Hilton Niagara Falls Fallsview

Take a good wander and unveil the wonder of Niagara Falls (ON) with a stay at Embassy Suites by Hilton Niagara Falls Fallsview. Explore the genuine Niagara Falls (ON) that most travelers never see, with a stay at Embassy Suites by Hilton Niagara Falls Fallsview -- located only 310 m from Niagara Falls Canada.
At Embassy Suites by Hilton Niagara Falls Fallsview, guests are bound to have a stress-free stay. Keep up with all your communications easily with the hotel's free Wi-Fi. Taxi services provided by Embassy Suites by Hilton Niagara Falls Fallsview makes it easy to plan your day trips, sightseeing, and more around Niagara Falls (ON). Guests can enjoy convenient available parking right at the hotel.
Front desk services including concierge service, express check-in or check-out and safety deposit boxes can assist with your needs. Getting tickets for the city's best entertainment is easy through the hotel's tours. Packing light is possible at Embassy Suites by Hilton Niagara Falls Fallsview thanks to the hotel's laundromat, dry cleaning service and laundry service keeping your clothes clean. Feeling lazy? In-room conveniences like room service and daily housekeeping let you get the most out of your room time.
Forgot to pack something? All your last-minute needs can be fulfilled by the convenience stores, saving you time and hassle. For the comfort and health of all guests, smoking is not permitted anywhere within the hotel.
All rooms at Embassy Suites by Hilton Niagara Falls Fallsview are designed for comfort. For your comfort, some rooms at the hotel are equipped with blackout curtains and air conditioning. Some rooms at Embassy Suites by Hilton Niagara Falls Fallsview even come with extra design features such as a separate living room. In-room entertainment amenities are available in some rooms and include daily newspaper, television, in-room video streaming and cable TV.
In some select rooms, you can find a refrigerator, a coffee or tea maker and mini bar at your disposal. Embassy Suites by Hilton Niagara Falls Fallsview also provides a hair dryer, toiletries, bathrobes and towels in bathrooms for select rooms.


Dining and things to do

Enjoy the morning bliss with a sip of good coffee at the cafe located in the hotel. A variety of convenient and tasty dining options are waiting for you at the hotel, for whenever you get hungry. A memorable night with your travel companions can be had without going far, at the hotel's bar. Embassy Suites by Hilton Niagara Falls Fallsview has vending machines for 24-hour available light snacks and drinks.
Apart from amenities and services, Embassy Suites by Hilton Niagara Falls Fallsview goes the extra mile to make sure all guests make the most of their time. End your days in total relaxation with a visit to the hot tub, located right at the hotel. Spend some time relaxing at the hotel's pool. Check out the hotel's fitness facility to stay fit and firm on vacation.
Engage in some easy evening fun with other guests with the hotel's golf course on site and bowling alley. Get social at the hotel's games room and shared lounge and TV area, where you can meet other guests. Grab some last-minute needs or local souvenirs for yourself or those back home without having to go anywhere at the shops and souvenir shops available right at on-site.


Around the property

Experience Niagara Falls (ON) like a true local. For a more extended outdoor adventure, consider a visit to White Water Walk located 4.0 km away.

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Amenities and facilities
Very good
Facilities

7.6

Most talked about facilities

Breakfast

2 mentions

Car Park

1 mention

View

1 mention

Housekeeping

1 mention

Languages spoken

  • English

Accessibility

  • Wheelchair accessible

Internet access

  • Complimentary WIFi in all rooms
  • Internet [LAN]
  • Internet services
  • Wi-Fi in public areas

Things to do, ways to relax

  • Bowling alley
  • Exercise area
  • Game room
  • Golf course [on-site]
  • Hot tub
  • Swimming pool [indoor]
  • Tours

Cleanliness and safety

  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Face coverings on staff
  • First aid kit
  • Hand sanitizer
  • Hot water linen and laundry washing
  • Hygiene certification
  • Individually-wrapped food options
  • Physical distancing of at least 1 meter
  • Protective screens in common areas
  • Rooms sanitized between stays
  • Safe dining setup
  • Sanitized kitchen and tableware items
  • Shared stationery removed
  • Staff trained in safety protocol
  • Sterilizing equipment
  • Temperature check for guests and staff

Dining, drinking, and snacking

  • Alternative meal arrangement
  • Bar
  • Coffee shop
  • Restaurants
  • Room service
  • Vending machine

Services and conveniences

  • Air conditioning in public area
  • Cash withdrawal
  • Concierge
  • Contactless check-in/out
  • Convenience store
  • Currency conversion service
  • Daily cleaning
  • Disabled facilities
  • Doorman
  • Dry cleaning
  • Elevator
  • Gift/souvenir shop
  • Heating in public area
  • Invoice provided
  • Laundromat
  • Laundry service
  • Meeting/banquet facilities
  • Safety deposit boxes
  • Shops
  • Smoke-free property
  • Smoking area

For the kids

  • Family room
  • Kids meal

Land sports

  • Golf course (within 3 km)

Access

  • Check-in/out [express]
  • Check-in [24-hour]
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed
  • Security [24-hour]

Getting around

  • Car park [on-site]
  • Car power charging station
  • Parking [paid]
  • Shuttle service
  • Taxi service
  • Valet parking
Food and dining
Restaurants on site

T.G.I.Friday's

  • No additional information available

TGI Fridays

  • Cuisine: American

The Keg Steakhouse + Bar

  • Cuisine: American
Location
6700 Fallsview Boulevard, Portage Road Area, Niagara Falls (ON), Canada, L2G 3W6
Exceptional
Location

9

Airports

  • Niagara Falls International Airport (IAG) - United States
    11.7 km
  • St. Catharines / Niagara District Airport (YCM) - Canada
    14.2 km

Public transportation

  • Wego
    4.7 km

Hospital or clinic

  • Dr. Paul Coyne, Dr. Michael Lococo Jr & Dr. Andrew Davidson
    1.6 km

Shopping

  • Canada One Factory Outlet Mall
    3.2 km

Convenience store

  • On-site

Cash withdrawal

  • ATM on-site
What's nearby

Popular landmarks

  • Journey Behind the Falls
    280 m
  • Horseshoe Falls
    310 m
  • Table Rock Welcome Centre
    310 m
  • Niagara Falls Canada
    310 m
  • Niagara SkyWheel
    1.4 km
  • Clifton Hill
    1.4 km
  • Niagara Fallsview Casino
    1.6 km
  • Bird Kingdom
    1.8 km
  • White Water Walk
    4.0 km

Nearby landmarks

  • Oakes Parking
    90 m
  • Incline Railway
    110 m
  • Minolta Tower
    120 m
  • lookout of falls
    220 m
  • The Avalon Ballroom Theatre At Niagara Fallsview Casino Resort
    260 m
  • Fallsview Mall
    260 m
  • Niagara's Fury
    260 m
  • Journey Behind the Falls
    280 m
  • Avalon Ballroom Theatre
    290 m
  • Niagara Scow
    300 m
Distances shown are straight-line distances on the map. Actual travel distances may vary.
Property policies
Children and extra beds

Extra beds vary by room. Please check each room's capacity for details.

All children are welcome.

Children 0-17 year(s)
Must use an extra bed
If you need an extra bed, it will incur an additional charge.
Guests 18 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • When booking 6 or more rooms, special policies may apply.
Some helpful facts

Check-in/Check-out

  • Check-in from16:00
  • Check-out until11:00

Getting around

  • Airport transfer fee150 CAD

Extras

  • Breakfast charge (unless included in room price)0 CAD
  • Daily Internet/Wi-Fi fee10 CAD

The property

  • Number of restaurants2
  • Number of rooms 613

Parking

  • Daily parking fee35 CAD
Property announcements

Breakfast is not available at the property due to Covid. Please contact the property for more information.

Reviews of Embassy Suites by Hilton Niagara Falls Fallsview from real guests

Provided by verified guests of Agoda
8.0
/
10
Cleanliness8.5
Facilities7.6
Location9.0
Service7.7
Value for money7.3
High score for Niagara Falls (ON)
Rating
9+ Exceptional (32)
8-9 Excellent (19)
7-8 Very Good (21)
6-7 Good (13)
<6 Below Expectation (30)
Time of the year
Mar - May (23)
Jun - Aug (40)
Sep - Nov (33)
Dec - Feb (19)
All guests (284)
All room types
All languages

Show reviews that mention 

Showing 115 verified guest comments
12345
10.0
Exceptional
Rui from Canada
Couple
1 King Falls View Suite
Stayed 1 night in January 2020

Great”

Booked the Suite with an amazing deal online. Checking-in was a breeze and welcoming. Received coupons to use while staying there such as $30 off to the Keg and other restaurants including two free drinks from the bar and also complimentary Wifi and not to mention the most important to me, a view of The Falls from the 12th floor. I ordered food from The Keg take-out from my room and picked it up as I wasn’t in Niagara to experience eating at The Keg which saved me from standing in the long line to enter the restaurant, also complimentary Breakfast. Con is we can only use one elevator and it’s a long wait. Overnight parking costs $70 CAD, so I parked at the nearby Casino for $50 CAD, $25 when entering and then another $25 the next day when leaving. Overall had a fantastic experience. Thank you!

Reviewed January 27, 2020

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7.6
Very good
Elise from United States
Couple
1 King Falls View Suite
Stayed 4 nights in June 2018

Amazing Views”

We stayed here for our 10 year anniversary. We had an INCREDIBLE view of both the falls from our room on the 37th floor! The view was worth every penny we spent to stay at the Embassy Suites, but I do have to say we were disappointed that the hotel seems to nickle & dime their guests for everything. The complimentary breakfast each morning was OK. We found that no matter what time we went in the morning, some of the food was cold. The selection of fruit & healthy options was limited. The Keg bar is much better than the bar in the lobby. Our room was clean & functional. It's within walking distance of one of the casinos & the railway to Table Rock. Compared to other hotels we've stayed at around the world, Embassy Suites has some definite room for improvement as far as service goes, but overall, I'd choose Embassy Suites over all other hotels in Niagara because of the magnificent views.

Reviewed June 21, 2018

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8.4
Excellent
YEONGA from South Korea
Couple
1 King Falls View Suite
Stayed 1 night in December 2018

Amazing room”

We reserved 1 King Falls View Suite. I thought we were gonna get 14th floor like that. However, we got 26th floor. It was amazing. View was perfect, nothing blocked both U.S and Canada falls view. Service was good, they were so kind. If I stay Niagara falls again, I’ll decide here.

Reviewed December 27, 2018

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10.0
Exceptional
A from Singapore
Family with teens
2 RoomSuite-2 Queen Beds-Shower Or Bathtub
Stayed 1 night in April 2018

Had a wonderful stay & an awesome view of Niagara Falls ”

We should have enjoyed if it was fine weather. We had a great time & stay in Niagara Falls

Reviewed April 18, 2018

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8.0
Excellent
Monique from United States
Couple
1 King 2 Room Suite City View
Stayed 3 nights in July 2018

Facility added a lot of up charges due to the fact that I used a third party ”

Hotel added $300 additional fees for incidentals that we were not aware of at the beginning of our Stay Hotel also added $135 for things that was free on to our bill and charged us without asking. Hotel was beautiful the breakfast same food everyday we stayed for a week. I always stay at the Embassy Suites when I travel this was the worst Embassy Suites I ever had stayed at room was very small for a Embassy Suites I could have stayed at the Holiday Inn I would not recommend this hotel to anyone. Hotel also charged $200 for 5 days for parking and there was no other parking around the building. Not happy with my stay. Had dinner at their Keg restaurant and food was awesome and the waiter was awesome that's the only good part about this stay other than the view

Reviewed July 29, 2018

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8.8
Excellent
Viktoriya from Canada
Couple
1 King Falls View Suite
Stayed 1 night in October 2020

Short stay in Embassy suites hotel, Niagara Falls ”

Hotel location is the best for falls view both USA and Canada. There were many people this weekend in the Hotel. All in masks. Keg restaurant has a good menu with reasonable prices. The only disappointment is that tables with the view were taken/booked when we arrived. The room was clean and small but enough for the couple to stay there. Not much entertainment is available due to Covid☹️

Reviewed October 13, 2020

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9.2
Exceptional
Demetrios from Canada
Couple
1 King 2 Room Suite City View
Stayed 1 night in August 2020

Hotel and room were great. Spacious and clean ”

Parking severely overpriced. $60 for On site self park? Most expensive I’ve ever seen in Niagara. Aside from that, hotel was great.

Reviewed August 03, 2020

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8.8
Excellent
Elaine
Couple
1 King 2 Room Suite City View
Stayed 4 nights in June 2019

Very nice all around”

Pros: great view of falls (if you get the right room), hot breakfast buffet is included, evening reception is included, The Keg and TGI Fridays are located in the hotel, close walking distance to parking, restaurants, and attractions, clean, quiet rooms and friendly staff. Cons: parking expensive at hotel (less expensive options nearby), sometimes long wait for elevators especially during breakfast hours, beware of convenience charge added to your bill upon checkout. They will remove charges if you did not use these services.

Reviewed June 18, 2019

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8.4
Excellent
Lishi from Singapore
Family with young children
Falls View 3 Queen Suite/Floor 10 18
Stayed 2 nights in February 2019

Excellent”

Wonderful view of Niagara Falls

Reviewed February 04, 2019

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9.2
Exceptional
Deborah from Canada
Family with teens
1 King 2 Room Suite City View
Stayed 2 nights in August 2019

Great stay”

Went here with my son for two nights. We needed the two sleeping spaces with two televisions, so this hotel was great for that. The free drinks and snacks before dinner were an added bonus, as I didn’t then need to have wine with my dinner! The breakfasts were okay, but it’s really worth going early in the morning to avoid the extreme crowds. I chose not to pay the $70/night parking charge...we parked at the casino for a grand total of $20 for two nights. Well worth the 3 minute walk. The pool is not large or deep, but we enjoyed a brief swim there and sat outside on the deck to dry off. We were appreciative of the fridge and microwave in the room...very handy. The room was cleaned well each day. Elevator service was extremely poor when trying to check out in the morning.....up to a half hour wait. I would stay at this hotel again.

Reviewed August 09, 2019

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4.8
Cokro from Indonesia
Family with young children
1 King Falls View Suite
Stayed 2 nights in June 2018

Get ready for the ultimate nickel & diming hotel experience of your life!”

Stay here if you dont mind : 1. Paying a MANDATORY USD35/day "convenience package" consisting of vouchers for 27.99-priced pancakes in the next door IHOP (overlooking the falls of course) and similar restaurants. Yes you CANNOT reject this extra charge no one told you at booking before 2. Really really crap breakfast which consists only of eggs, bacon, basic white bread and a bit of jam/butter and potatoes. All of which tasted crappier than a McDonalds breakfast. Also styrofoam cups in a Hilton? Seriously? 3. Want to enjoy the fabulous breakfast with a table overlooking the falls? That'd be extra USD 15 please. Oh wait, you mean you're a party of 4? I'm sorry that has to be USD 25 because of the extra oxygen you consume. I am not kidding folks. 4. My room service spaghetti which doesnt even have meatballs, ended up being USD 27.59 despite in the menu it is listed as USD 16.99. Wanna know why? There is a USD 3 fee for actually delivering your food to your room. Bravo Hilton!

Reviewed July 09, 2018

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7.6
Very good
khaled from United Arab Emirates
Couple
1 King Falls View Suite
Stayed 1 night in March 2019

One of the best three hotels location in the area to see the water falls from your room”

Very nice and clean room I was offered to upgrade my room to get better view of the water fall and it’s really worth it ,,, and view was great from the 42 floor

Reviewed March 25, 2019

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6.4
Good
Anita from United Kingdom
Family with young children
Falls View 3 Queen Suite/Floor 10 18
Stayed 2 nights in October 2018

Very busy and tired hotel. Many items extra ie WiFi, parking. Felt like it was all a money making n”

Making exercise no sense of luxury. In fact enough though it was cold and we have 3 children we stayed out as long as possible rather than go back to the sensory overload! Niagara itself is beautiful.

Reviewed October 27, 2018

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7.6
Very good
Alain from Canada
Family with young children
2 RoomSuite-2 Queen Beds-Shower Or Bathtub
Stayed 1 night in October 2020

Sad Breakfast”

it seemed in the advertisement for this hotel that we would be getting breakfast for each of my family members. 4 brown paper bags were dropped at our door this morning. Each bag had an apple, a small blueberry muffin, a water bottle, and a bottle of oj. Based on the price difference while breakfast was included i assumed there would be options such as eggs, bacon, sausage, a pastry, maybe yogurt. I was wrong. Breakfast is very disappointing here. Don't count on it to satisfy your appetite

Reviewed October 18, 2020

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8.8
Excellent
Mario
Couple
1 King 2 Room Suite City View
Stayed 1 night in August 2018

Excellent location and facilities.”

Information on the hotel amenities was not very clear. Charge for parking seems excessive. Other than that , a very nice stay.

Reviewed September 05, 2018

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6.4
Good
Premaraj from United Kingdom
Couple
1 King Falls View Suite
Stayed 3 nights in May 2018

Good”

The hotel does not live up to the standard; breakfast is rugby scrum vast numbers of people and hence customer care is NIL; walls a paper thin. People wander in all night in the corridors and you cannot get a peaceful night sleep. It is a hotel serving mass market and there is no luxury at all. Only ace they hold is the view of the falls but in general the hotel is overrated.

Reviewed May 15, 2018

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7.6
Very good
udeni from United States
Couple
1 King Falls View Suite
Stayed 2 nights in June 2019

1st time visitor ”

Great view and the location! When we checked in ,the agent did Not mentioned restaurants or the pool. It wasn’t convenient for the first time visiter! On 6/11 it was my husband’s birthday so we came to the steak house around 9:30pm and asked for a window seat but server said they were reserved or not open yet.. we saw several opened cleaned table and sever did not bother to give us even tho we asked twice! Staff needs more customer service training (valet, restaurant Servers and the front desk)

Reviewed June 12, 2019

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8.4
Excellent
STEFANNIE from Indonesia
Family with young children
2 RoomSuite-2 Queen Beds-Shower Or Bathtub
Stayed 2 nights in June 2018

The extra fees should be mentioned here”

When you booked through agoda most of the time they will let you know the extra fees you need to pay when you arrive at the hotel. With this hotel they add $35 per night each room for convinient bundle (we get restaurant discounted vouchers, water in the room, coffee and teas) (And the water, coffee and teas are not restock if we did not take the bottle away from the table (which i think they should do it no matter what because we have actually paid for it upfront) But the bellman service are exceptional and very helpful.

Reviewed July 22, 2018

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8.4
Excellent
Arthur from Hong Kong SAR, China
Couple
CDN FALVW/2 Queen Suite/Whirlpool
Stayed 1 night in October 2019

Good location, room for improvement ”

The entire stay was great and the breakfast buffet was amazing. Slight disappointment would be the cleanliness of the windows were not up to my expectations and it’s not easy to take a picture from my room. The fire alarm that went off in the morning was also a bit of a buzz kill

Reviewed November 07, 2019

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7.2
Very good
Carmela from United States
Family with teens
2 Room Suite-2 Queen Beds City view-Non-smoking
Stayed 4 nights in July 2018

Very good”

I was not informed that there is a $35.00 a day hotel fee in addition to the original $1210.89. On top of all the fees $60.00 a day to park is very excessive. I would definitely recommend people to check into other accommodations before booking with this hotel. It leads one to believe the hotel is giving you one price to get you to book a reservation then taking advantage of the situation once you have arrived. Very Disappointing!

Reviewed August 02, 2018

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