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Exterior view, Embassy Suites by Hilton Nashville South Cool Springs in Franklin (TN)
Double Suite - Non-Smoking, Embassy Suites by Hilton Nashville South Cool Springs in Franklin (TN)
a large building with a lot of windows, Embassy Suites by Hilton Nashville South Cool Springs in Franklin (TN)
Lobby, Embassy Suites by Hilton Nashville South Cool Springs in Franklin (TN)
Lobby, Embassy Suites by Hilton Nashville South Cool Springs in Franklin (TN)
Swimming pool, Embassy Suites by Hilton Nashville South Cool Springs in Franklin (TN)
Fitness center, Embassy Suites by Hilton Nashville South Cool Springs in Franklin (TN)

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8.3

Excellent

1,054 reviews

1,054 reviews

Breakfast2
Housekeeping2
See map
See map

8.3

Excellent

Location rating score

Excellent location
Parking
Available
Nearby landmarks
Paul's Chocolate Gallery 740 m
Cool Springs Galleria 1.4 km
McEwen Shopping Center 1.5 km
House of Stella 2.3 km
Music City Tea 3.8 km
Fort Granger Park 4.5 km
Franklin Farmers Market 4.6 km
The Factory 4.6 km
Franklin on Foot 5.2 km
Landmark Booksellers 5.2 km

Embassy Suites by Hilton Nashville South Cool Springs

820 Crescent Centre Drive, Franklin, Franklin (TN), United States, 37067 - See map

Get the added peace of mind that comes with Hilton CleanStay, when you book a stay here. Conveniently situated in the Franklin part of Franklin (TN), this property puts you close to attractions and interesting dining options. Rated with 3.5 stars, this high-quality property provides guests with access to restaurant, fitness center and indoor pool on-site.

Highlights

Check-in [24-hour]

Airport transfer

Sauna

Steamroom

Breakfast [free]

Hilton CleanStay

Clean and Ready for you

This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
See all amenities
Preventative Equipment
Hand sanitizer
Free face masks
Sterilizing equipment
Health and Medical
First aid kit
Doctor/nurse on call
Important announcement -- "In response to the Coronavirus (COVID-19), all guests are required to wear a face covering in all public spaces and indoor common areas."
Facilities

Front desk [24-hour]

Pets allowed

Car park

Shuttle service

Swimming pool [indoor]

Fitness center

Check-in/out [express]

Luggage storage

This property is in high demand!

7 travelers have booked today.

Value for money7.4
Location rating8.3

Rooms available at Embassy Suites by Hilton Nashville South Cool Springs

Very good
Room comfort & quality

8

1 King Suite Premium Room Non-Smoking
...
  • Room size: 25 m²/269 ft²
  • Non-smoking
  • 1 king bed
Enter dates to see prices
2 Double Pure Allergy Non-Smoking
...
  • Room size: 30 m²/323 ft²
  • Non-smoking
  • 2 double beds
Enter dates to see prices
2 Double Suite Premium Room Non-Smoking
...
  • Room size: 25 m²/269 ft²
  • Non-smoking
  • 1 king bed
Enter dates to see prices
1 King Pure Allergy Non-Smoking
...
  • Room size: 30 m²/323 ft²
  • Non-smoking
  • 1 king bed
Enter dates to see prices
2 Double Pure Allergy Corner Non-Smoking
...
  • Room size: 30 m²/323 ft²
  • Non-smoking
  • 2 double beds
Enter dates to see prices
2 Double Suite Accessible with Tub Non-Smoking
...
  • Room size: 25 m²/269 ft²
  • Non-smoking
  • 2 double beds
Enter dates to see prices
2 Double Corner Premium Suite Non-Smoking
...
  • Room size: 25 m²/269 ft²
  • Non-smoking
  • 2 double beds
Enter dates to see prices
2 Double Corner Suite Non-Smoking
...
  • Room size: 36 m²/388 ft²
  • Non-smoking
  • 2 double beds
Enter dates to see prices
1 King Suite Premium Hearing Accessible Non-Smoking
...
  • Room size: 27 m²/291 ft²
  • Non-smoking
  • 1 king bed
Enter dates to see prices
1 King Suite Accessible Tub Non-Smoking
...
  • Room size: 25 m²/269 ft²
  • Balcony/terrace
  • 1 king bed
Enter dates to see prices

Frequently asked questions

What time is check-in and check-out at Embassy Suites by Hilton Nashville South Cool Springs?

Check-in is from 04:00 PM, and check-out is until 11:00 AM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to Embassy Suites by Hilton Nashville South Cool Springs?

A stay at Embassy Suites by Hilton Nashville South Cool Springs also comes with easy access to the neighborhoods around the hotel through the convenient shuttle service offered at the hotel. For those who wish to drive their own cars, Embassy Suites by Hilton Nashville South Cool Springs has a car park right on site for maximum convenience. Parking is available for an additional charge. If you're looking for an easy way to get around Franklin (TN) with private transportation, the hotel can arrange both taxis or car rental.

Is breakfast offered at Embassy Suites by Hilton Nashville South Cool Springs?

Adults can enjoy breakfast offered with an additional charge of 32 USD if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the hotel.

What is the smoking policy at Embassy Suites by Hilton Nashville South Cool Springs?

Embassy Suites by Hilton Nashville South Cool Springs does not permit smoking in any of its rooms or indoor areas.

What restaurants are nearby Embassy Suites by Hilton Nashville South Cool Springs?

Embassy Suites by Hilton Nashville South Cool Springs is located in Franklin, famous for good restaurants such as The Athletic Club, Zoes Kitchen and Bonefish Grill.

What popular shopping places are close to Embassy Suites by Hilton Nashville South Cool Springs?

Embassy Suites by Hilton Nashville South Cool Springs is located in Franklin area which features shopping places such as Paul's Chocolate Gallery, Cool Springs Galleria and McEwen Shopping Center.

What are popular attractions near Embassy Suites by Hilton Nashville South Cool Springs?

Embassy Suites by Hilton Nashville South Cool Springs is located in Franklin area, which is famous for attractions such as Thomas Shute House, Wyatt Hall and Glen Echo.

What popular natural sightseeing spots are close to Embassy Suites by Hilton Nashville South Cool Springs?

Embassy Suites by Hilton Nashville South Cool Springs is located in the Franklin area, which is famous for natural sightseeing destinations such as Fort Granger Park, The Park at Harlinsdale Farm and Franklin Segway Tours.

See map

Explore the neighborhood

What people love about Embassy Suites by Hilton Nashville South Cool Springs

  • 10

    Exceptional
    Cleanliness

    "We had a very short stay, but everyone was very pleasant, the room was very clean and nice, and the breakfast was good."

    Tara

    |

    July 18, 2021

Overall rating:

8.3

Excellent
1,054 reviews
Cleanliness
8.0
Facilities
7.2
Location
8.3
Read all reviews >
More about Embassy Suites by Hilton Nashville South Cool Springs

More about Embassy Suites by Hilton Nashville South Cool Springs

Embassy Suites by Hilton Nashville South Cool Springs

Embassy Suites by Hilton Nashville South Cool Springs provides the best in services and amenities to help make guests feel comfortable. Never be out of touch with your contacts, with free Wi-Fi offered throughout your stay. Taxi, car hire and shuttle services provided by the hotel make it easy to plan your day trips, sightseeing, and more around Franklin (TN). If you plan to arrive by car, you'll appreciate the hotel's available parking, right on-site.
The hotel provides front desk services such as express check-in or check-out, luggage storage and safety deposit boxes for guests' convenience. Staying for a long time, or just need clean clothes? dry cleaning service and laundry service offered at the hotel will keep your favorite travel outfits clean and available. For lazy days and nights, in-room conveniences like room service and daily housekeeping let you make the most of your room. Little things you forgot to pack aren't a big problem! Just stop by the convenience stores to get what you need.
Please be advised that smoking is not allowed in the hotel to allow cleaner air for all guests.
Each guestroom at Embassy Suites by Hilton Nashville South Cool Springs is furnished and equipped with handy amenities. Some rooms are equipped with linen service, blackout curtains and air conditioning for your convenience. Some rooms at Embassy Suites by Hilton Nashville South Cool Springs include special design features like a balcony or terrace. In-room entertainment such as daily newspaper, television, in-room video streaming and cable TV is provided for guests in some selected rooms.
The hotel also offers a refrigerator and a coffee or tea maker in some rooms for when you feel like it is needed. It's good to know that a hair dryer, toiletries and towels are provided in some guest bathrooms. For sophisticated relaxation, be sure to visit the executive lounge.


Dining and things to do

Nothing starts a morning better than a delicious free breakfast, which you'll always enjoy at Embassy Suites by Hilton Nashville South Cool Springs. Everyone loves a good cup of coffee! A coffee shop on-site means you can enjoy a cup of real, freshly brewed coffee every morning -- or anytime you feel like it. If you don't feel like going out to eat, you can always opt for the delicious dining options at the hotel. A night in at the hotel's bar can be as fun as a night out with your travel companions.
Guest can choose to have groceries delivered to their room at Embassy Suites by Hilton Nashville South Cool Springs, for exceptional convenience and ease of dining.
Enjoy the countless activities offered at Embassy Suites by Hilton Nashville South Cool Springs. Finish your vacation days right by dropping in at the steam room, spa and sauna. Start your vacation off right with a dip in the pool. Fitness lovers who want to keep up their routine on vacation can drop in at the hotel's fitness facility.
Have fun with your friends or family, or even meet new people at the games room and shared lounge and TV area. Pick up something memorable for yourself or those waiting for you back at home, at the shops and souvenir shops.

Show less

Amenities and facilities

Very good
Facilities

7.2

Languages spoken
  • English
  • Arabic
  • Spanish
Accessibility
  • Wheelchair accessible
Internet access
  • Free Wi-Fi in all rooms!
  • Internet
  • Internet [LAN]
  • Internet services
  • Wi-Fi in public areas
Things to do, ways to relax
  • Fitness center
  • Game room
  • Garden
  • Sauna
  • Spa
  • Spa/sauna
  • Steamroom
  • Swimming pool [indoor]
Cleanliness and safety
  • Anti-viral cleaning products
  • Body thermometer
  • Cashless payment service
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Doctor/nurse on call
  • Face coverings on staff
  • First aid kit
  • Free face masks
  • Guest rooms seal after sanitization
  • Hand sanitizer
  • Hotel room service app
  • Hot water linen and laundry washing
  • Hygiene certification
  • Individually-wrapped food options
  • Physical distancing of at least 1 meter
  • Professional-grade sanitizing services
  • Protective screens in common areas
  • Room sanitization opt-out available
  • Rooms sanitized between stays
  • Safe dining setup
  • Sanitized kitchen and tableware items
  • Shared stationery removed
  • Staff trained in safety protocol
  • Sterilizing equipment
  • Temperature check for guests and staff
Dining, drinking, and snacking
  • Alternative meal arrangement
  • Bar
  • Breakfast [free]
  • Coffee shop
  • Grocery delivery
  • Happy hour
  • Restaurants
  • Room service
  • Vending machine
Services and conveniences
  • Air conditioning in public area
  • Cash withdrawal
  • Contactless check-in/out
  • Convenience store
  • Daily housekeeping
  • Doorman
  • Dry cleaning
  • Elevator
  • Facilities for disabled guests
  • Food delivery
  • Gift/souvenir shop
  • Heating in public area
  • Laundry service
  • Luggage storage
  • Meeting/banquet facilities
  • Safety deposit boxes
  • Shops
  • Smoke-free property
  • Smoking area
  • Terrace
  • Xerox/fax in business center
For the kids
  • Family room
  • Kids meal
Access
  • Cat-friendly
  • Check-in/out [express]
  • Check-in [24-hour]
  • Dog-friendly
  • Fire extinguisher
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pet-friendly [charges apply]
  • Pets allowed
  • Security [24-hour]
  • Service animals are welcome
  • Smoke alarms
Getting around
  • Car park [charges apply]
  • Car park [on-site]
  • Car power charging station
  • Rental car
  • Shuttle service
  • Taxi service

Food and dining

Breakfast options
  • Buffet
Restaurants on site
The Athletic Club Bar and Grill
  • Cuisine: American
  • Menu: Buffet

Location

820 Crescent Centre Drive, Franklin, Franklin (TN), United States, 37067
Excellent
Location

8.3

Property policies

Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

All children are welcome.

Children 0-17 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 18 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • When booking more than 5 rooms, different policies and additional supplements may apply.

Some helpful facts

Check-in/Check-out
  • Check-in from16:00
  • Check-out until11:00
Getting around
  • Airport transfer fee45 USD
Extras
  • Breakfast charge (unless included in room price)32 USD
  • Daily Internet/Wi-Fi fee10 USD
The property
  • Number of rooms 250

Property announcements

In response to the Coronavirus (COVID-19), all guests are required to wear a face covering in all public spaces and indoor common areas.

Reviews of Embassy Suites by Hilton Nashville South Cool Springs from real guests

Provided by verified guests of Agoda
7.8
/
10
Very good
Cleanliness8.0
Facilities7.2
Location8.3
Room comfort and quality8.0
Service8.0
Value for money7.4
High score for Franklin (TN)
Rating
9+ Exceptional (3)
8-9 Excellent (0)
7-8 Very Good (0)
6-7 Good (0)
<6 Below Expectation (2)
Time of the year
Mar - May (0)
Jun - Aug (2)
Sep - Nov (0)
Dec - Feb (3)

Show reviews that mention 

Showing 5 verified guest comments
10.0
Exceptional
Tara from United States
Couple
1 King Suite Premium Hearing Accessible Non-Smoking
Stayed 1 night in July 2021

No problems at all!”

We had a very short stay, but everyone was very pleasant, the room was very clean and nice, and the breakfast was good.

Reviewed July 18, 2021

See room deals

3.6
Andrea from United States
Solo traveler
1 King Bed Non-Smoking
Stayed 1 night in July 2021

They’ve lost a customer”

I first became a lover of embassy suites when I went to Los Angeles, several years ago, for the first time. My stay at this hotel chain was superb. This time was exactly the opposite. Let me start by saying I give props to the front desk people. I had a death in my family and needed to change my reservation to the next day. I am very pleased with the service and understanding of the front desk and their help to get my reservation switched. Now on to the, “why I will not suggest this hotel chain”. At first glance my room was nice. I was so exhausted from all that had happened I just wanted a nice shower and sleep. Well, problem #1 the faucet in the bathroom sink had a continuous leak. Problem #2 the shower I had been looking forward too… yeah the drain was basically clogged. While in the shower the water got all the way up to the middle of my calf. Once I got out of the shower it took another 20 minutes for the water to actually drain out. Upon falling asleep and waking up the next morning, I started packing my things and looked in the left corner of the room. To which i saw black mold. That’s right people black mold!!! I was sure I wasn’t seeing that. I mean this is a nice hotel chain and surely I did not just sleep in a room all night with black mold. I took a picture of it just to get a closer glimpse. I wanted to believe it was just dust. But no, it was indeed black mold. And obvious that there was water damage there. I reported it all to the front desk… to which they gave me $50 off the room. I mean I guess that’s some compensation being that I just breathed mold spores all night. But surely Embassy suites, you all are better than this. Is this the type of quality and service you all stand behind now? Again the staff was pretty okay but the room quality and cleaniness… stay somewhere else people!!! Signed, a disappointed customer

Reviewed July 03, 2021

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10.0
Exceptional
Derrick from United States
Couple
2 Double Beds Non-Smoking
Stayed 1 night in December 2018

Review”

Love Embassy Suites they have a great breakfast and the free drinks from 530-730 is complimentary.Perfect location down the street from the mall , very clean,staff is friendly.This is always my first choice for hotels.

Reviewed January 01, 2019

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10.0
Exceptional
Terence from United Kingdom
Business traveler
1 King Suite Premium Room Non-Smoking
Stayed 1 night in December 2015

Great stay as usual”

Friendliness, cleanliness, great food

Another good stay - thank you!

Reviewed December 07, 2015

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5.7
Terence from United Kingdom
Business traveler
1 King Suite Premium Room Non-Smoking
Stayed 3 nights in December 2015

Business partner's room booking totally wrong”

Food, comfort, cleanliness

Great - except my business partner's room was completely mucked up and he apparently came from Thailand with a totally different email. It was all sorted in the end but very frustrating for him.

Reviewed December 07, 2015

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