Emerald Garden Hotel
Emerald Garden Hotel
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8.8
Excellent

"Staff were friendly and helpful, just the mini lift"

Maya

|

May 8, 2018

Superior - Guestroom Emerald Garden Hotel
Superior - Guestroom
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Lobby Emerald Garden Hotel
Lobby
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Lobby Emerald Garden Hotel
Lobby
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Ballroom Emerald Garden Hotel
Ballroom
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See map Emerald Garden Hotel
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Very good
Location
7.7
See all 30 photos Emerald Garden Hotel
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What guests are saying:
I stay here for wedding event. The restaurant just beside of hotel
HANY from Indonesia
Family with young children
this is three times I stay here and I never get hot shower in well condition. I have complain about this but no action from staff. but overall this is a good hotel
ADE from Indonesia
Business traveler
Very satisfied during my stay...everything was good..
Hanafiah from Malaysia
Solo traveler
Everything was fine from the check in, the room, its cleanliness, the breakfast etc. Will recommend to my friends.
Hanafiah from Malaysia
Solo traveler
excellent service
fairuz from Malaysia
Business traveler
Good, provided all we request from agoda booking, but breakfast need improvement
KOOI from Malaysia
Group
Nice located. Value for money.
alex from Indonesia
Group
Overall good stay but poor internet connection. Need to go outside of room to connect to Internet.
Wai from Singapore
Solo traveler
Easy access
Soebiakto from Indonesia
Business traveler

Emerald Garden Hotel

Very good location
- 780 meters from city center
- What's nearby?
Very good
From 413 reviewsSee what guests said
7.7
/
10
Very good cleanliness
7.9
Recommended by 90% of guests
Value for money7.8
Distance to city center0.5 km
Location rating7.7
Nearest airportKuala Namu International Airport (KNO)
Distance to airport23.2 km
  • Free Wi-Fi in all rooms!

  • Sauna

  • Air conditioning

  • Daily housekeeping

Room choices
Executive Deluxe
Executive Deluxe
...
  • Room size: 28 m²/301 ft²
  • City view
  • 1 queen bed or 2 single bed...
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Superior
Superior
...
  • Room size: 28 m²/301 ft²
  • City view
  • 1 queen bed or 2 single bed...
Enter dates to see prices
Executive Junior Suite
Executive Junior Suite
...
  • City view
  • Non-smoking
  • 1 double bed
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Executive Suite
Executive Suite
...
  • Non-smoking
  • Shower and bathtub
  • 1 double bed
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Luxury Executive Room
Luxury Executive Room
...
  • Bathtub
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Single Deluxe Executive
Single Deluxe Executive
...
  • Bathtub
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Superior Single
Superior Single
...
  • Bathtub
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Double Deluxe
Double Deluxe
...
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    Junior Suite
    Junior Suite
    ...
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      Deluxe Single
      Deluxe Single
      ...
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        Have a question for Emerald Garden Hotel?

        What people love about the property

        • 6.8
          Good

          "Location is good."

          Jeffrey

          |

          December 13, 2016

        • 6.8
          Good

          "It was a good stay at Emerald."

          Jeffrey

          |

          December 13, 2016

        • 7.6
          Very good

          "Nice and comfy hotel"

          Laksmita

          |

          November 23, 2016

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        More about Emerald Garden Hotel

        More about Emerald Garden Hotel

        8.0
        Very good

        "Good location, decent hotel"

        Ajay

        |

        January 16, 2017

        An overview

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        Nearest essentials

        Distances shown are straight-line distances on the map. Actual travel distances may vary.
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        What they offer

        10.0
        Exceptional

        "Friendly staffs, good location and clean"

        Christina R.

        |

        April 5, 2017

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        What's nearby

        Distances shown are straight-line distances on the map. Actual travel distances may vary.
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        Property's guest policies

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        Some helpful facts

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        Real reviews from real guests

        Agoda Reviews (413)Booking.com Reviews (125)
        7.7
        /
        10
        Cleanliness7.9
        Facilities7.6
        Location7.7
        Room comfort and quality7.4
        Service7.7
        Value for money7.8
        Provided by verified guests of Agoda
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        All guests (413)
        All room types
        Showing 275 verified guest comments
        12345
        8.4
        Excellent
        SRI from Indonesia
        Family with young children
        Executive Deluxe
        Stayed 1 night in October 2018
        Not fair”
        Breakfast excellent Staff responsif Strategic location BUT............ i'm very very disappointed about the facilities. The executive deluxe room should be have fasilities bathup, shower and long sofa like image foto in agoda. But in fact, no those facilities in the room that i got. I ask the receptionist many time but i still didn't get does facilities room as i paid. In another hotel, i usually get upgrade room if my room not available. But in this hotel my room is down grade. For me this is fraud. I condemn this !!!
        Reviewed October 09, 2018
        8.4
        Excellent
        TJOA from Indonesia
        Couple
        Executive Deluxe
        Stayed 1 night in October 2018
        I got a room that suit smoker most”
        room size just as money value, unfortunately my room bit smelly, suit smoker but not me, non-smoker one. other, just ok
        Reviewed October 20, 2018
        8.0
        Excellent
        JONG from Malaysia
        Business traveler
        Superior
        Stayed 2 nights in August 2018
        Event hotel”
        Good
        Reviewed October 18, 2018
        10.0
        Exceptional
        Rudy from Indonesia
        Couple
        Superior
        Stayed 2 nights in September 2018
        ok”
        ok
        Reviewed October 07, 2018
        10.0
        Exceptional
        herman from Indonesia
        Business traveler
        Superior
        Stayed 1 night in May 2015
        Fantastic Service and Well Run”
        Comfortable, New Renovated , Recommended
        We spent the night at emerald garden hotel medan in a superior room. The room was large and king size bed was very comfortable. The hotel is fairly new renovated., so everthing looks fresh and shinny. The buffet breakfastoffers a wide selection and delicious choice. i wouldn't hesitate to recommend this hotelto others travellers. i thought that it offered great value for money
        Reviewed June 13, 2015
        10.0
        Exceptional
        herman from Indonesia
        Business traveler
        Superior
        Stayed 1 night in March 2015
        fully renovated hotel, friendly staff, good food”
        breakfast, convenience of lacation, staff service
        we really enjoyed our stay at emerald garden hotel. The hotel seems to be have just renovated.The purpose was for us to have some rest time. we were able to do that. The staff were extremely friendly. Our room was clean and comfortable. we were able to enjoy the buffet breakfast which has a great selection of food. Location is very strategic. i sure to come back again to stay here for my visit to medan to enjoyed the excellent service from this staff's hotel
        Reviewed March 09, 2015
        8.0
        Excellent
        Johanes from Indonesia
        Family with teens
        Superior
        Stayed 2 nights in July 2012
        Nice Hotel with a good service”
        A nice room
        The room is quite big for standard room. It seems just being renovated. The room is nice and clean. The breakfast is standard. Not too good, but compared to the price it is still OK. The location is in the middle of the city.
        Reviewed July 08, 2012
        8.0
        Excellent
        Samsuddin from Indonesia
        Business traveler
        Superior
        Stayed 1 night in June 2018
        Nyaman”
        Hotelnya lumayan luas n nyaman. Harganya murah pada saat booking karena dapat promo dari agoda. Value for manoey
        Reviewed July 04, 2018
        7.6
        Very good
        Charles from Australia
        Couple
        Superior
        Stayed 6 nights in July 2018
        Good value for money”
        It's hard not to dislike this hotel, the staff try very hard and the rooms are quite nice but the location is disappointing as it's not really within walking distance of any shops of interest or places of interest.
        Reviewed August 07, 2018
        6.4
        Good
        natanail from Indonesia
        Solo traveler
        Superior
        Stayed 1 night in July 2018
        good”
        kamar luas..agak tua...not so bad
        Reviewed July 12, 2018
        8.8
        Excellent
        Maya from Malaysia
        Business traveler
        Superior
        Stayed 2 nights in May 2018
        Excellent”
        staff were friendly and helpful, just the mini lift....maybe the hotel management need to have a bigger lift as it is not friendly at all for a wheelchair to go in and out
        Reviewed May 08, 2018
        8.0
        Excellent
        Oh from Indonesia
        Business traveler
        Superior
        Stayed 2 nights in January 2018
        ok”
        nice
        Reviewed February 07, 2018
        8.4
        Excellent
        Samsuddin from Indonesia
        Business traveler
        Superior
        Stayed 1 night in January 2018
        good”
        Not too far from the central of the city. Value for money. Breakfast ok
        Reviewed February 01, 2018
        10.0
        Exceptional
        Fitri from Indonesia
        Solo traveler
        Superior
        Stayed 1 night in March 2015
        Hidden Gem”
        *Nice Interior,Room Comfort,Staff Friendliness
        It's through my friend's recommendation that i decided to stay at this hotel. It's located very near to train station, takes like 5min. The room was very nice, spacious and very comfortable. The staff were very friendly all around. Excellent stay with good foods and value for money. Do try out their chinese ala carte and dimsum at the palace restaurant, surprisingly good.
        Reviewed April 01, 2015
        6.0
        Syazwan from Malaysia
        Group
        Superior
        Stayed 1 night in December 2014
        “Relax on a wonderful Garden Resort””
        “Average!”
        I stayed in Emerald Garden Resort for five nights and enjoyed it very,very much. Was very relaxing and quiet, ideal for a well deserved rest after snorkeling tours. Clean, EXCELLENT service and a "WONDERFUL BREAKFAST" Walking distance from Shopping and my favorite restaurant in Thailand. "Bussaba Thai."
        Reviewed January 30, 2015
        5.7
        Patricia from Indonesia
        Group
        Superior
        Stayed 2 nights in January 2015
        4* is overrated”
        One thing good of this hotel is only breakfast
        For a 4* hotel, Emerald is overrated. we were check in around 3p.m. and the rooms were not ready yet. From 4 rooms, they can only provide us 2 rooms. They told us that the other 2 rooms are in the process, they asked us to wait. That's find with us. Therefore our group decided to go for sightseeing. At 7pm, one of the the front office staff called me and she told me that the rooms ready. That's good I said, we will take the keys when we're done. But unfortunately, when we're back to the hotel around 9pm the receptionist only give me 1 room and ask me to wait for the other room. That's really disappointed......!!! They insisted to give me a smoking room, which I definitely refuse. The way they run this hotel is just like run a hostel and not a 4* star hotel.
        Reviewed January 05, 2015
        6.0
        Indra from Indonesia
        Business traveler
        Executive Deluxe
        Stayed 2 nights in September 2013
        Average hotel for business”
        good location, big ballroom, friendly staffs
        2 days stay in this hotel i found quite noisy especially when they have wedding ceremony or alike. The pool is quite big but unfortunately i couldn't enjoy it since dirty due to wedding event before. Overall is good.
        Reviewed September 11, 2014
        9.3
        Exceptional
        Irwan from Indonesia
        Family with teens
        Stayed 1 night in August 2013
        Close to major shopping mall Medan Fair, Petisah”
        Location, Cleanliness, Easy Parking
        Excellent stay. Public transport easily available. Restoran Padang reachable with 4-5 minutes walk. I am surprised that no question asked when I did earlier checkin at 10am. Staff is friendly although I am local (Indonesian alone). I take whole my kids 3 with my wife to stay in 1 room for airport departure purpose. My eldest is 15 y.o.
        Reviewed August 29, 2013
        9.7
        Exceptional
        MOHD from Malaysia
        Business traveler
        Stayed 2 nights in April 2013
        Pleasant hotel with many attractions”
        location, in house entertainment, shopping nearby
        Very pleasant stay in the heart of Medan.The hotel is nicely isolated away from the busy city traffic. The hotel is fully equipped with sports and gymnasium facilities. for night entertainment, there are pub, bars and karaoke rooms right inside the hotel itself.
        Reviewed May 13, 2013
        9.7
        Exceptional
        MOHD from Malaysia
        Business traveler
        Superior
        Stayed 3 nights in February 2013
        Nice secluded location in the busy town.”
        Good for privacy and quiet environment.
        The hotel location is slightly outskirt of the city is very convenient to travelers who want to get away from the busy traffic and enjoy some peace and quiet time. The lobby is never crowded as compared to other hotels in had stayed before in Medan. The hotel is fully equip with sporting and entertainments facilities. You don't have to go out on the busy road to have fun.
        Reviewed February 16, 2013
        12345
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        Emerald Garden Hotel
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        • Very good location
        • Centre Point Mall
        • Medan Train Station is within 1.37 km