Excellent city views in a new apartment”

We've stayed here several times now and are always impressed. We got a great upgrade to a one-bedroom apartment with kitchen and two bathrooms. It was on a high floor and we had a killer view of the Burj Khalifa. It looks as though they've done some serious remodeling since our first stay here a couple of years ago. The apartment, fittings, and furnishings all looked brand new. The staff were friendly and courteous while quickly getting us checked in. The gym/sauna area could really use an upgrade, however. It's really not set up right as you have to go through the gym to use the jacuzzi/sauna and there were no changing rooms. The location near DIFC is top notch city dwelling.

Communication”

The the short girl who stands in the receptions kids not good. When we arrive at the reception and present our selve that we are booking from today, after she se her PC said to us you are booking from tommorow not from todday. When we said that is that not from today? She said again that i am jocking. For the gust who travel long journey and kiding as such is a littel bit strange. Fainnaly she said that while I am kinding the sam times i am enjoing by seeing som body facial expression. Really it is not good habit jocking in the reception with a new guest and giving frastration for some one.

Friends trip ”

We book three rooms in one suite they give as Sparta and staff not smaling

Excellent”

Very satisfied traveler because the hotel has a close proximity to all popular locations in Dubai. Thank you, Emirates Grand Hotel Apartments.

Highly Recommended for travellers and newbies in Dubai”

The location is great and super near to the metro station.

Had a great stay here for 7 days!”

Lots of filipino working in the hotel, everybody is nice specially the Filipino FO Liza and Michelle. Only one thing is disappointing about this hotel we stayed for 7 days and they chance our toiletries only ONCE. According to their rules and regulation they will change or give us toiletries EVERYDAY. But well anyway all the crew is very nice and approachable thats the most important thing for our stay.

Exceptional”

A great hotel (cash value and location) and a more wonderful staff especially mr. Taha at the reception I will repeat the visit and the hotel will be my only choice, I will recommend it to my family & friends thx

It was friendly”

Staying there was comfortable , it was safe for my little girl and every one was super friendly , i loved the location it made my vacation easier and the facilites are nice too if i wanted to stay in ,over all it felt homey and i enjoyed staying there

Review score”

Arrived after 3pm and still not able to check in. All staffs only said I have to wait until cleaning finish and after 45 mins still not finished and staffs always said the same things, until I asked for manager to asked how long I have to wait, then staffs gave me the room... when I gone in... the room been done for very long time. no wet floor or sign of any just finish at all.. very disappointed. Plus the room and bath room were pretty much old.... Don't recommend to anyone at all. Nothing like photos... !!!

Good stay”

I got a large room. Quite nice and comfortable with a good view of the Jumeirah area. No issues at all. However, for WiFi, perhaps they could allow it until day of check out rather than 2359H of the day earlier, for on the day of check out, the WiFi acct was deactivated

nice location with low price”

this is an apartment, dont expect hotel service, low price with a nice location near metro, nice view, so nice gave me early check in and upgraded tp one bedroom apartment with a Burj Khalifa great view, this was my transit and second time staying. should come again when i transit at Dubai

Good location, nice guest room”

Strangely, on the day we need to check out, water pressure suddenly dropped, but luckily managed to get myself cleaned up. Hot water was well supplied until last day too. Overall, it was great! The washing machine is cool, the channels, though majority Arabic, has a good selection too. Room was ok clean, but toiletries seemed lacking. For example, the vanity boxes are empty and no toothbrush/toothpaste, not that it bothers me though as grocery stores are nearby and room cleaning and topping up is available daily. Gym was functional and had a good view of the palm area. Overall a satisfactory stay. Will come again

Good service”

Everyting was good from reception to the room until I went for a good dip in the swimming pool. The staff in that area was quiet rude. Not a welcoming person. No towels at 10 in the morning we had to come back to our room wet and cold. Overall quality and service was good. Still would recommend to friends.

Great location and value for money”

Firstly, please remember this is the Emirates Grand Hotel APARTMENTS, not the Emirates Grand Hotel. I made the mistake of going to the wrong hotel (well I blame google maps) which is one the other side of SZ road. The hotel apartments were great, well equipped kitchen wise, large and relatively clean. I was in a smoking room and I don't smoke but the room was fine and did not smell of smoke at all. Great location and everything was fine for my stay. The hotel facilities are a little dated but fine really. I would stay again.

Review score”

Worst hotel ever! We stayed for 2 nights. Most of the TV channels are not available. On the 2nd night, the plugs/outlets are not working. And on the middle of the night, at exactly 5am, the pipes for the hot water on the ceiling got broken!!! It woke us up that we need to call someone to fix it because it's really showering inside the bathroom. It is really uncomfortable to stay in this hotel. No hospitality from the staff at all. Management didn't even apologize for what happened

Good location in the middle of the financial district and just next to the metro”

The apartment is spacious with the amazing view of Burj Khalifa in the skyline. Very accessible to all attractions due to the metro station sited just beside the hotel. Easy to find food with plenty of eateries and convieniece store and 24hrs pharmacy located in the vicinity of the hotel.

Very good”

Though Agoda provided misleading information while I booked twin room with extra bed for 3 adults and 2 children however the available room was only good for maximum 2 adults and one child. The management told me that Agoda is always providing misleading information and it is highly recommended not to book through Agoda. After my complaints, Mr. Pradeep front desk manager well cooperated with me and provided me additional bed free and also provided additional blanket and pillows to accommodate our family. Hotel staff was generally cooperative and service was great. I really appreciate Mr. Pradeep and other front desk reps who were cooperative. I got a room wher Burj Khalifa can be viewed. Apartment was clean and cleaning was done on daily basis. There is abudance of free car parking. Breakfast was not bad either. There is variety of food in the breakfast. I’d highly recommend this appertmnt hotel with word of cautious that never book through Agoda.

Not at all recommended ”

First it takes long time to check in, the flash tank of toilet has a problem even I asked for fix nobody come and take care of my request, totally unpolite staff specially in reception! The only thing which is good about this hotel is location near to business area

An apartment value for money”

A comfortable apartment with a good view of burj Al Khalifa, close to Dubai Mall, a walk away from restaurant & fast food and small supermarket. However, we could heard what others especially children having fun at night time when we want to have rest and we could also heard the one who stay above our room moving the chair. Overall, the room was good enough for us to take a nap after touring around Dubai.

GREAT LOCATION. BUT NEED SOME IMPROVEMENT.”

Booked 6D5N for Cluster Two Bedroom Apartment. Spacious apartment and cleaniness is OK-OK. Convenient location, very close to Financial Metro station. The views of Burj Khalifa & Sheikh Zayed Road from the room were awesome. Complain: AC not cold & noisy at master bedroom for Room 1311, also very bad smell from the kitchen (in the morning). Wi-Fi connection was good but limited for 3 users only each room. Housekeeping done a great job, always ask to clean the room. Staff at reception should be more friendly & please smile at all time yeahh. Bell boy's staff really awesome & profesional all the time, as they always smile & love to help, especially Mr Nalaka. TQsm and do something to make sure this property gain some good feedback in future ya. :)