Exceptional”

I like coming back to Emirates Grand Hotel Apartment because of it’s proximity to the city and it’s massive room space. Financial Center metro station, pharmacy, restaurants, coffee shops, money changer is just a few steps away. It is very central. Although I haven’t tried their breakfast buffet, but the in-room dining service is great! All the staff this time were good and attentive compared to my stay before. The only thing that needed improvement is the housekeeping and provision of utensils. This is a hotel apartment so I was expecting I have access to the basic eating and cooking utensils. It should be readily available inside the room. Bath, foot, and hand towels were not supplied in the room. I had to ask the housekeeping but they immediately provided what I was asking for. Despite all that, I would definitely come back to this hotel.

Great Experience”

I really loved the hotel, it is just by the metro station, the metro station is even in the down town so we were close to every thing, even after the metro working hours it was nice to walk from Dubai mall back to the hotel. Our room was clean, spacious and the view was great, we had a great view of Burj Khalifa and Shiekh Zayed Road. Additionally, the room was equipped with new furniture, a washing machine, a brand new big fridge, a boiler, a toaster, and a microwave. A big super market is too close to the hotel where you can find most of the things. I have read a lot of negative reviews about the hotel so on checking in (9 am with no extra fees) I asked to check the room first, they agreed and I liked the room and checked in immediately. Furthermore, the staff is great most of the time. I loved it.

Disappointed with Facilities”

When we arrive at the hotel, we dont know that the swimming pool is under renovation and our children is so excited to play at the swimming pool but when we arrive it was close and under maintenance, until we check out it is still close, the reception told us that there is a swimming pool on the other Emirates Grand Hotel but we have to walk far and go on the opposite side of Sheikh Zayed road which is a hassle for us, we book a hotel for that purpose only and it is upsetting and disapponting.

Ideal Choice”

I've booked the EGHA even though I read some harsh reviews on it and its staff and after 1 week stay and now I'm extending for another week, I can't thank the hotel enough; represented by Mr. Taha ( Hotel Manager), Mr. Hamza, Ms. Booja, Ms. Fatima, Ms. Eranji ( Front Desk) and certainly Mr. Ahmad ( House Keeping). The people in this hotel makes you just fall in love with it and everyone will do their best to make your stay such a memorable one given the pandemic circumstance and the high demnad season. Bear in mind that it's located in the heart of Sheikh Zayed Road so the environment moves very fast,,,,,, nevertheless, hotel administration are on top of "everything" in terms of safety and security for just everyone. I certainly recommend the EGHA and it will always be my preference for future stays within the Burj Khalifa/Dubai Mall Perimeter. Thank you EGHA from the bottom of my heart. :)

Excellent Stay at Emirates Grand Hotel Apartments”

I have stayed here in Emirates Grand Hotel Apartments. The best part is very easy to reach at this hotel from Airport. Well connected with Financial Metro Station. Enjoyed my stay. Upgraded to 1 Bedroom Deluxe Suite. So many things available to eat. everything is Outclass. Most recommended hotel. Thanks Ahmed Ayub Orient Holiday Deals

5th Time Stay at Emirates Grand Hotel Apartments.”

Always Love the Upgrades. I Booked Studio Room and they always Give me 1 bedroom Premium Suite. I always Love my Stay at Emirates Hotel Apartments. The Best Location and the Most Sweet nature Staff. Always Welcome with a Smile. Thanks Team Emirates Grand Hotel Apartments for making my trip so wonderful.

Still dont see the room stranded but i like staff there thank you much.”

I cannot travel yet in this hotel but I like hotel staff and hotel policy they refund my money. Once I talk in hotel staff she was very nice and help me a lot for cancellation my booking. Because i cannot view the room due to some hotel policy. but I will say thanks Emirates Grand Hotel Apartment for their kindness for me.

Horrible stay ”

I would like to start off by saying the rooms are as they look in pictures, it’s a clean hotel apartment and location is great. However, the hotel staff are incredibly rude. Considering they are a big chain with a hotel on sheikh zayed road their attitude stinks. One of the staff member was laughing on my face when I asked whether he expected me to wait 6 hours for a room? Regardless what time you come in they will make you wait 6-7 hours for a room. Considering how amazing Dubai is they will ruin your stay. There was a point where I would hate coming back to the hotel and facing the staff. Horrible stay, the hotel opposite emirates grand hotel is 10 times better but same issue. RUDE STAFF.

Great location and value for money”

Firstly, please remember this is the Emirates Grand Hotel APARTMENTS, not the Emirates Grand Hotel. I made the mistake of going to the wrong hotel (well I blame google maps) which is one the other side of SZ road. The hotel apartments were great, well equipped kitchen wise, large and relatively clean. I was in a smoking room and I don't smoke but the room was fine and did not smell of smoke at all. Great location and everything was fine for my stay. The hotel facilities are a little dated but fine really. I would stay again.

Excellent value for money. Great location - Good for long term stays”

This is my first time at the Emirates Grand Hotel. The location is superb - only steps away from the Financial Center metro station. The hotel rooms have very nice views of the beach and Burj Khalifa. Joel, the manager in the reception is very helpful and quickly responds to any questions or issues. Wael who works in the hotel was extremely welcoming, pleasant and professional. He will help answer any questions you have or move your things around. There are a variety of room sizes, and the price is very reasonable for Dubai. Also, there are plenty of supermarkets and restaurants in the area. On the downside, the gym and pool are small. Overall, my experience so far is positive. This is my 4th night

GREAT LOCATION. BUT NEED SOME IMPROVEMENT.”

Booked 6D5N for Cluster Two Bedroom Apartment. Spacious apartment and cleaniness is OK-OK. Convenient location, very close to Financial Metro station. The views of Burj Khalifa & Sheikh Zayed Road from the room were awesome. Complain: AC not cold & noisy at master bedroom for Room 1311, also very bad smell from the kitchen (in the morning). Wi-Fi connection was good but limited for 3 users only each room. Housekeeping done a great job, always ask to clean the room. Staff at reception should be more friendly & please smile at all time yeahh. Bell boy's staff really awesome & profesional all the time, as they always smile & love to help, especially Mr Nalaka. TQsm and do something to make sure this property gain some good feedback in future ya. :)

Excellent”

Very satisfied traveler because the hotel has a close proximity to all popular locations in Dubai. Thank you, Emirates Grand Hotel Apartments.

Great Hotel!”

Really good hotel with really friendly staffs, especially Ms. Eranghi the receptionist, she upgraded us and we really appreciated it. Thank you Emirates Grand hotel apartments!

Improvement is a must”

I requested a smoking room but i did not get the smoking room. I requested an early check-in but i did nit get the early check-in. I requested a high floor but i did not get a room on high floor. i requested a room with a view but i did not get a room with a view. i requested a late check-out but my bags were locked in the room and my key didn't work because the staff did not report the late check-out to management. I called the hotels for about 4 days before travelling to make sure that my requests were going to be attended to but the phone was ringing and no one was answering. I had to call the "emirates grand hotel" to transfer me to someone in the "emirates grand hotel apartments". Overall. I am not satisfied about the staff lack of experience in managing guests expectations.

Nice place with a breathtaking view”

Arrived at the hotel, greeted by concerned and pleasant staff at the check in desk. Quick check in, and the lovely Julideth gave me an upgrade! Greatly appreciated that. I was in a One bed deluxe apartment on the 5th floor, there was a whole kitchen, washing machine, fridge, freezer etc, 2 bathrooms, 1 king size bed, hallway, closet, safe, dining space, 2 televisions and 2 balconies! The balcony in the living room was huge and had the BEST view of the shaykh Zayed road and Burj Khalifa. For the money, the sheer space and views is deffo worth it. Cons: Deffo needs an upgrade, the cleanliness isn’t amazing, I only stayed for one night, so the bedroom was spotless, it’s more of a case it desperately needs renovating, there’s grout in the bathroom, the bathtub is cracked etc...

Spacious, clean, accessible location.”

We stayed for 7 nights in a one bedroom premier apartment. We arrived at the hotel at almost midnight and yet the check in was very smooth. Our room was huge with a beautiful view of the skyscrapers including the Burj Khalifa. There are a range of shops surrounding the hotel including a variety of restaurants, a 24/7 pharmacy, a currency exchange, and a grocery store. The location is excellent! The metro is very accessible (financial centre station is just in front of the hotel). There are buses and taxi services available as well. Housekeeping services are great! In-Room dining is good and the food serving is large. There are just a few lapses with the services like inconsistency with providing bath mat and incomplete eating utensils but they supplied it as soon as we rang the housekeeping. And just a little bit of improvement on communication and hospitality. And remember, all phone calls from the room is chargeable (this was not mentioned upon check-in).

Jero from Nakuru, Kenya”

My stay at EGH Apartments was exellente!! Judeth at reception, Mustapha, Imran & Wahl at concierge, Sarath (room service), Sheraz in Housekeeping were all excellent. Generally, apartments were clean, friendly staff, spacious room, got an upgrade at check-in which was very nice. Not far from Burj Khalifa, several amenities available pharmacy, supermarket, variety of restaurants to choose or eat from. I highly recommend this facility to any solo traveler or family. Thank you EGH for making my stay memorable.

Extremly noisy doors and worst gym”

I stayed at the emirates grand hotel apartments for 4 nights over all the location is very nice and close to metro as well as on sheikh zayed road. However, the staff is very limited and extremly rude in many ways like they wont let u take pictures in lobby what a shitty policy is that more over the house keeping is very slow and extremly worst thing about this hotel is that doors are not noise proof and they shut like LOUD as HELL a dead person would die again with that noise trust me was unable to sleep in morning's due to that and the COACH at the pool is extremly rude after shower i took the towels in my room and he was calling like crazy as if any bdy would run away with used pool towels specially a guest who has written the room no. On the issuing register. Over all i would rate the service of staff 2 out of 10 and a bad experience in a matter of staff plus noisy doors.

nice location with low price”

this is an apartment, dont expect hotel service, low price with a nice location near metro, nice view, so nice gave me early check in and upgraded tp one bedroom apartment with a Burj Khalifa great view, this was my transit and second time staying. should come again when i transit at Dubai

Great stay, will go back”

Very much enjoyed my stay. I was only here for one night with a flight late the next day but they allowed me to keep my stuff with them during the next day so I didn't have to carry it around while I explored Dubai for my last day. Great location only one stop north on the metro from the burj Khalifa and one of the main malls of Dubai. Very friendly and accommodation staff.