Empress Angkor Resort & Spa in Siem Reap - Room Deals, Photos & Reviews
Empress Angkor Resort & Spa
Empress Angkor Resort & Spa
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Very good
Location
7.3
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Empress Angkor Resort & Spa

Very good location
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Excellent
From 343 reviewsSee what guests said
8.1
Recommended by 84% of guests
Value for money8.3
Distance to city center4 Km
Location rating7.3
Nearest airportSiem Reap International Airport (REP)
Distance to airport3.9 km
Has restaurantYes
  • Free airport transfer

  • Free Wi-Fi in all rooms

  • Currency exchange

  • Hot tub

Room choices
8.1
Excellent
Room comfort & quality
Superior Family Room
Superior Family Room
...
  • City view
  • 72 m²/775 ft²
  • 1 king bed
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Deluxe Family Room
Deluxe Family Room
...
  • City view
  • 72 m²/775 ft²
  • 2 single beds
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Family Room Premier Two Bedrooms
Family Room Premier Two Bedrooms
...
  • 76 m²/818 ft²
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Deluxe Pool View
Deluxe Pool View
...
  • Pool view
  • 38 m²/409 ft²
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Superior City View
Superior City View
...
  • City view
  • 38 m²/409 ft²
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Studio Room
Studio Room
...
  • City view
  • 45 m²/484 ft²
  • 1 king bed
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Double Deluxe Premier
Double Deluxe Premier
...
  • 40 m²/431 ft²
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Deluxe Family Pool with Breakfast-Prepay--50%-MWFS
Deluxe Family Pool with Breakfast-Prepay--50%-MWFS
...
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    Deluxe Family Pool with Breakfast-Prepay--50%-TTHS
    Deluxe Family Pool with Breakfast-Prepay--50%-TTHS
    ...
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      Family Room Deluxe Two Bedroom
      Family Room Deluxe Two Bedroom
      ...
      • 80 m²/861 ft²
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      More about Empress Angkor Resort & Spa

      More about Empress Angkor Resort & Spa

      "Quiet area , nice pool"

      Reviewed April 14, 2016

      koo from Malaysia

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      Business traveler

      An overview

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      Nearest essentials

      Distances shown are straight-line distances on the map. Actual travel distances may vary.
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      What they offer

      "The room was spacious and clean."

      Melanie from Switzerland

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      Couple
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      What's nearby

      Distances shown are straight-line distances on the map. Actual travel distances may vary.
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      Property's guest policies

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      Some helpful facts

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      Real reviews from real guests

      Agoda Reviews (343)Booking.com Reviews (113)
      8.1
      Read reviews from:
      Cleanliness8.4
      Facilities8.2
      Location7.3
      Room comfort and quality8.1
      Service8.4
      Value for money8.3
      Provided by verified guests of Agoda
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      Room type
      Superior City View
      Deluxe Pool View
      Studio Room
      Deluxe Family Room
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      Showing 298 verified guest comments
      12345
      2.0
      Mengkoung from Cambodia
      Business traveler
      Deluxe Pool View
      Stayed 1 night in July 2018
      Descriptive and reality are false ”
      I did booking room Deluxe pool view and it’s mention 1 double “and” twin bed so that will be 3 different bed but at the end they respond that was technical error via Agoda since it’s mention wrongly in the room detail. I’m really disappointed and wasting my money. Please kindly follow the room detail and make it exactly what’s. Sigh
      Reviewed July 16, 2018
      Dear Mr. Mengkoung, Greetings from Empress Angkor Resort & Spa ! Thank you for your candid feedback. We are very sorry to hear that your stay at the hotel was not up to par. Please note that this information has been passed on to our concerned staff. Despite this, we hope to be able to welcome you back on a return visit to Empress Angkor Hotel & Spa. Best Regards, The Management Team
      Responded July 17, 2018
      Empress Angkor Resort & Spa
      9.6
      Exceptional
      Timothy from Cambodia
      Family with young children
      Superior City View
      Stayed 2 nights in June 2018
      Beautiful Cambodian style hotel”
      Gorgeous pool, beautiful wooden decor
      Reviewed June 17, 2018
      Dear Timothy , Warmest Greeting From Empress Angkor Resort and Spa ! Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel . Take care and Thank you for your recommend ! :) Kind Regards SreyMa E. , eCommerce Clerk
      Responded June 18, 2018
      Empress Angkor Resort & Spa
      4.4
      Sovann from Cambodia
      Family with young children
      Deluxe Family Room
      Stayed 1 night in May 2018
      Acceptable”
      Staff is not so welcome Ac is hot Room is small
      Reviewed May 18, 2018
      Dear Sovann Ngy , Thank you for taking the time to share your feedback which is essential in our efforts to further improve our service standards and guest experiences. We are very sorry to hear about your experience and sincerely apologize for inconvenient stay with some insects inside the room . We look forward to welcoming you back home again for your next occasion.What is our fabulous ! Kind Regards SreyMa Eng(Ms) E-Commerce Clerk
      Responded May 18, 2018
      Empress Angkor Resort & Spa
      7.2
      Very good
      Dami from South Korea
      Family with teens
      Deluxe Pool View
      Stayed 1 night in February 2018
      If you are looking for a place where you can rest, ”
      I wouldn't recommend this place. The hotel is well decorated in Khmer style, but this place is filled with group tourists. It can be quite noisy through the night and if you are travelling with your family, I would not recommend this place. The loud music from the pool bar lasted until quite late at night and the breakfast buffet needs to be improved.
      Reviewed February 21, 2018
      Dear Dami , This is very disappointing to hear, but I hope this notes finds well.I apologize for this experience and I am sorry to hear that you weren't satisfied with the competence of our hotel . we hope you give us another chance to make it up to you . Thank you for taking the time to give us your feedback about your stay at our hotel .We do hope you give us another chance as we will definitely improve our services. Kind Regards SreyMa Eng(Ms) E-Commerce Clerk
      Responded May 18, 2018
      Empress Angkor Resort & Spa
      8.0
      Excellent
      Inna from United States
      Business traveler
      Studio Room
      Stayed 2 nights in January 2018
      Very good”
      Overall the hotel is nice, staff is very polite, room is spacious. There is ongoing construction site nearby which was loud during the day but should not bother those who are visiting temples all day. There were way too many people at breakfast so I just had to skip them. Food at the Pool Bar is expensive and very mediocre. Personally, I won't get back to this hotel because I prefer smaller ones but I've got a very good rate via Agoda and it was a good value for money.
      Reviewed February 02, 2018
      Dear inna , Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel. Kind Regards SreyMa Eng(Ms)
      Responded May 18, 2018
      Empress Angkor Resort & Spa
      5.2
      Mark from United States
      Family with young children
      Deluxe Family Room
      Stayed 8 nights in January 2018
      Our stay at this hotel started badly”
      We arrived at the hotel at 2:30 pm and our room wasn't ready and the manager was very rude and unhelpful. The lady's jacuzzi was broken and they had no idea when they would get it fixed. When we used the showers in the sauna room the soap dispensers were empty and when we requested soap they said they would get it later. The toilet in the men's bathroom in the sauna room smelled bad and it was obvious that the hotel was not being managed properly. The breakfast is below average and they do a poor job of keeping it stocked with food. It's a shame that it is being poorly managed because the hotel is a beautiful hotel with potential.
      Reviewed January 15, 2018
      Dear Mark , This is very disappointing to hear, but I hope this notes finds well.I apologize for this experience and I am sorry to hear that you weren't satisfied with the competence of our hotel . we hope you give us another chance to make it up to you . Thank you for taking the time to give us your feedback about your stay at our hotel .We do hope you give us another chance as we will definitely improve our services. Kind Regards SreyMa Eng(Ms) E-Commerce Clerk
      Responded May 18, 2018
      Empress Angkor Resort & Spa
      5.6
      alexandre from Singapore
      Couple
      Superior City View
      Stayed 5 nights in December 2017
      Hotel for Chinese”
      The hotel is fine but a bit far from the city center (especilly with the evening traffic). Almost only chinese customers and the breakfast is made for their taste !!!
      Reviewed January 08, 2018
      Dear Alexandre , Thank you for spending your valued time to share your experience during your stayed in our hotel. We are delighted to have your positive review as it is our improvement in term of products and services. Your review is much appreciated and every effort or negative comments from our guest is taken very seriously and the negative issue. You mentioned will be ironed out immediately and apologize for the inconvenience caused. We seek another chance to welcoming you back to our resort in the nearest future. Kind Regards SreyMa (Ms)
      Responded May 18, 2018
      Empress Angkor Resort & Spa
      10.0
      Exceptional
      JUA from South Korea
      Family with teens
      Stayed 3 nights in October 2017
      neat and very nice service”
      Free pick up and drop off service. Nice service and kind explanation after arriving. Upgraded to Suite room for free! It was lucky. The room is spacious and neat. Nice room service. Many Chinese people at the breakfast time. better to go early or very late cause the food running out.
      Reviewed October 11, 2017
      Dear JUA , Thank you for giving us a perfect rating and for recommending our hotel to other travelers. I'm sure our entire hotel staff enjoyed catering to your needs as much as you want and I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel . Take care! :) Kind Regards SreyMa Eng(Ms) E-Commerce Clerk
      Responded May 18, 2018
      Empress Angkor Resort & Spa
      6.0
      Dany from Cambodia
      Business traveler
      Superior City View
      Stayed 2 nights in September 2017
      Above average”
      Everything is good but only food expensive
      Reviewed September 12, 2017
      Dear Dany , We would like to express our sincere thank you for taking your time to share your experience during your stayed. We do appreciate on your comment. We seek another chance to welcome you back to our resort in the near future. Kind Regards SreyMa Eng (Ms)
      Responded May 18, 2018
      Empress Angkor Resort & Spa
      6.4
      Good
      Elizabeth from Australia
      Couple
      Superior City View
      Stayed 2 nights in September 2017
      Good”
      The building looked lovely with wooden finish throughout. Facilities suit its five star rating however breakfast was very average. we saw a plate of pumpkin covered in ants and staff did nothing. got tummy problem after hotel breakfast and bottled water from hotel on the first day wifi was very slow for all three days of our stay especially during night time. hotel has commented that it's due to high occupancy but you'd expect more from a five star
      Reviewed September 12, 2017
      Dear Elizabeth , Greeting to you ! Thank you for spending your valued time to share your experience during your stayed in our hotel. We are delighted to have your positive review as it is our improvement in term of products and services. Your review is much appreciated and every effort or negative comments from our guest is taken very seriously and the negative issue. You mentioned will be ironed out immediately and apologize for the inconvenience caused. We seek another chance to welcoming you back to our resort in the nearest future . Kind Regards SreyMa (Ms) E-Commerce Clerk
      Responded May 19, 2018
      Empress Angkor Resort & Spa
      7.2
      Very good
      Joseph from Philippines
      Solo traveler
      Superior City View
      Stayed 2 nights in August 2017
      Very good”
      quiet hotel with nice facilities
      Reviewed September 07, 2017
      Dear Joseph , Greeting to you ! Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel. Kind Regards SreyMa (Ms) E-Commerce Clerk
      Responded May 19, 2018
      Empress Angkor Resort & Spa
      8.8
      Excellent
      Christopher from United States
      Family with teens
      Superior City View
      Stayed 4 nights in August 2017
      Excellent”
      Good facility, good price however not centrally located to anything so you will need to utilize some sort of transportation both to and from each destination.
      Reviewed August 22, 2017
      Dear Christopher , Greeting to you ! I appreciate your positive feedback about our hotel. We do take pride in catering to our guests' needs the best way we can. If you're traveling to our area gain soon, don't hesitate to call us. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel. Kind Regards SreyMa (Ms) E-Commerce Clerk
      Responded May 19, 2018
      Empress Angkor Resort & Spa
      7.2
      Very good
      MAN from China
      Family with young children
      Superior City View
      Stayed 1 night in July 2017
      Spacious room”
      Spacious and comfortable room. Breakfasts are just OK. Not close to the center, need to take tulk -tulk for going out.
      Reviewed July 31, 2017
      Dear Guest . Warmest Greeting From Empress Angkor Resort and Spa ! Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel . From our resort to Center just only 10 min and we utilize quite place to be the medium to provide the comfortable soothing effects . Take care ! Kind Regards SreyMa Eng(Ms) E-Commerce clerk
      Responded May 21, 2018
      Empress Angkor Resort & Spa
      10.0
      Exceptional
      Chelsea from United States
      Family with young children
      Deluxe Family Room
      Stayed 4 nights in December 2016
      Exceptional”
      Great experience! Staff was very helpful, great massages, perfect location for what our family wanted to do!
      Reviewed July 26, 2017
      Dear Chelsea , Thank you for giving us a perfect rating and for recommending our hotel to other travelers. I'm sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel. Take care ! Thank you for your review and for choosing our hotel. :) Kind Regards SreyMa (Ms) E-Commerce Clerk
      Responded May 18, 2018
      Empress Angkor Resort & Spa
      10.0
      Exceptional
      Emily from United Kingdom
      Couple
      Superior City View
      Stayed 3 nights in November 2016
      Amazing hotel”
      Amazing hotel in a great location, highly recommend
      Reviewed July 08, 2017
      Dear Emily , Thank you for choosing to stay with us and I am glad to hear that your stay with us was a memorable one! I'm sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay . We are looking forward to welcoming you back again ! :) Kind Regards SreyMa(Ms)_E-Commerce Clerk
      Responded May 19, 2018
      Empress Angkor Resort & Spa
      10.0
      Exceptional
      Nimit from India
      Group
      Deluxe Pool View
      Stayed 1 night in June 2017
      Amazingggg ”
      Great greatt hotel to stay!!!
      Reviewed July 06, 2017
      Dear Nimit , Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel and Thank you for giving us a perfect rating and for recommending our hotel to other travelers. I'm sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care! Kind Regards SreyMa (Ms) E-Commerce Clerk
      Responded May 18, 2018
      Empress Angkor Resort & Spa
      10.0
      Exceptional
      Rattanak from Cambodia
      Family with teens
      Superior City View
      Stayed 1 night in July 2017
      Niceeee”
      Niceeeee
      Reviewed July 04, 2017
      Dear Mr. Rattanak, Thank you for spending your valued time to share your experience during your stayed in our hotel. Your review is much appreciated. We seek another chance to welcoming you back to our resort in the nearest future. Thank you! Panha (Mr.)
      Responded July 04, 2017
      Empress Angkor Resort & Spa
      9.6
      Exceptional
      Daramongkol from Cambodia
      Couple
      Stayed 2 nights in May 2017
      Luxisrous Hotel”
      The moment you got in to the moment you walk to your room, everything looks beautiful. It was a very nice experiences for me and my girlfriend. The hotel is very big, and room is quite spacious for my taste. Would stay again.
      Reviewed June 21, 2017
      Dear Mr. Daramongkol, Thank you for spending your valued time to share your experience during your stayed in our hotel. Your review is much appreciated. We seek another chance to welcoming you back to our resort in the nearest future. Thank you! Panha (Mr.)
      Responded July 04, 2017
      Empress Angkor Resort & Spa
      8.0
      Excellent
      Mary from Cambodia
      Couple
      Deluxe Pool View
      Stayed 2 nights in May 2017
      Empress Angkor”
      Hotel staff and facilities were great. Really nice pool and lots of amenities. We were given a twin room even though we had requested a double, and they immediately changed our room (including an upgrade). The breakfast was decent. The only downside was that it was a little further out of the main part of Siem Reap "downtown" and the tuk tuk rides into were a little more expensive than they should have been.
      Reviewed June 19, 2017
      Dear Mary , Warmest Greeting from Empress Angkor Resort and Spa ! Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel , Kind Regards SreyMa Eng(Ms)
      Responded May 26, 2018
      Empress Angkor Resort & Spa
      8.8
      Excellent
      Mooi from Malaysia
      Group
      Stayed 2 nights in September 2009
      Empress style”
      royal feels. big spacious room toilets and every thing but far from town and everything
      Reviewed June 11, 2017
      Dear Mooi , Warmest Greeting From Empress Angkor Resort and Spa ! Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel . Our resort driver just transfer you to the town only 10-15 min from Hotel to Town . Please kindly contact us anytime if you have any further information . Kind Regards SreyMa E. , E-Commerce Clerk
      Responded June 11, 2018
      Empress Angkor Resort & Spa
      12345
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