Empress Hotel

199/42 Changklan Road, Chang Khlan, Chiang Mai, Thailand, 50100 - See map
4-star Hotel
Free Wi-Fi
8.6
Excellent
/10
(3,069 reviews)See what guests said
Breakfast39
Housekeeping33
Food & Dining11
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Empress Hotel

"The staff are very professional and helpful during our stay."

Hanny - June 24, 2019

Deluxe  Empress Hotel
Lobby Empress Hotel
Lobby Empress Hotel
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Popular landmarks
Art in Paradise, Chiang Mai 3D Art Museum 110 m
Night Bazaar 150 m
Elephant Rescue Park 1.36 km
Tha Phae Gate 1.48 km
Saturday Night Market Walking Street - Wua Lai Road 1.73 km
Wat Chedi Luang Varavihara 1.93 km
Wat Phra Singh 2.66 km
Chiang Mai Zoo 6.73 km
Wat Phra That Doi Kham (Temple of the Golden Mountain) 8.78 km
Chiang Mai Night Safari 9.64 km
Nearby landmarks
Crystal Cave Pub 20 m
Art in Paradise, Chiang Mai 3D Art Museum 110 m
Ambassador Fashions 150 m
Night Bazaar 150 m
Montfort College 290 m
Genesis International Tailors 290 m
Pantip Plaza 290 m
Lost Heavens 300 m
Central Chiangmai Memorial Hospital 370 m
Peak Spa & Beauty Salon 400 m
8.2

Excellent

Location rating score

940 meters from city center

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Hygiene Plus
This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
See all amenities
Preventative Equipment
Hand sanitizer
Health and Medical
First aid kit
Property highlightsRead all 3,069 reviews
Exceptional reputation
Recommended by 98% of guests
Fantastic breakfast
91% positive mentions
Excellent service
8.6 rating for service
Excellent cleanliness
8.5 rating for cleanliness

The new Empress Premier Hotel and joined by a walkway is 5 star and rooms and facilities excellent but the older hotel is more Thai and has a great fe...

Paul | July 10, 2019

The hotel is above all expectations the food is excellent rooms are excellent and the staff very caring and friendly.

declan | October 18, 2017

This is one of the oldest hotels in Chiang Mai and it has the total Lanna culture and attitude.

Jerry | January 14, 2020

Everyone was impressed csnnot speak highly enough about the service we recieved .

declan | October 18, 2017

The complimentry meal was fantastic and the presentation un believable.

declan | October 24, 2017

As other guys say the staff are great especially the head waiter Wet.

Paul | July 10, 2019

  • Airport transfer

  • Free Wi-Fi in all rooms!

  • Currency exchange

  • Sauna

  • Steamroom

Your dates are popular among travelersPopular destination! Properties in Chiang Mai are being booked every minute!
Value for money8.5
Distance to city center0.5 km
Location rating8.2
Nearest airportChiang Mai International Airport (CNX)
Distance to airport3.5 km

Rooms available at Empress Hotel

8.3
Excellent
Room comfort & quality
Executive
Executive
...
  • Room size: 32 m²/344 ft²
  • City view
  • 1 king bed or 2 single beds
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Executive Suite
Executive Suite
...
  • Room size: 64 m²/689 ft²
  • City view
  • 1 king bed
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Family Suite
Family Suite
...
  • Room size: 108 m²/1163 ft²
  • Shower and bathtub
  • 2 double beds and 1 king be...
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Deluxe
Deluxe
...
  • Room size: 32 m²/344 ft²
  • Mountain view
  • 2 single beds or 1 king bed
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Superior
Superior
...
  • Room size: 32 m²/344 ft²
  • Mountain view
  • 1 single bed and 1 double b...
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Studio Suite
Studio Suite
...
  • Room size: 38 m²/409 ft²
  • City view
  • 1 king bed
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Executive Suite
Executive Suite
...
  • Room size: 32 m²/344 ft²
Enter dates to see prices
Executive Suite
Executive Suite
...
  • Room size: 32 m²/344 ft²
Enter dates to see prices
Family Suite
Family Suite
...
  • Room size: 108 m²/1163 ft²
Enter dates to see prices
Staycation Offer -ior Double or Twin Room
Staycation Offer -ior Double or Twin Room
...
  • Room size: 32 m²/344 ft²
Enter dates to see prices

Frequently asked questions

What time is check-in and check-out at Empress Hotel?

Check-in is from 12:00 AM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The property offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to Empress Hotel?

Empress Hotel is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind with the additional charge of THB 100. Just use the Let us know what you need section of the booking page to let the hotel know you want a ride, and they will contact you via the Agoda messaging service. A stay at Empress Hotel also comes with easy access to the neighborhoods around the hotel through the property's convenient shuttle service. For those who wish to drive their own cars, Empress Hotel has a car park available for guests. Car parking is free for guests. Parking options include a full-service valet for total ease. If you're looking for an easy way to get around Chiang Mai with private transportation, the hotel can arrange car rental for you.

What is the smoking policy at Empress Hotel?

Empress Hotel does not permit smoking in any of its rooms, but allows smoking in designated areas. The property offers its guests both smoking and non-smoking rooms. You can request your preferred room type during booking, but please keep in mind that rooms are subject to availability.

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Explore the neighborhood

What people love about Empress Hotel

  • 9.6
    Exceptional
    Staff 

    "The place is clean, the staff is excellent."

    ONG

    |

    February 18, 2020

  • 10.0
    Exceptional
    Breakfast

    "Very large selection of breakfast buffet."

    Wolfgang

    |

    January 2, 2020

  • 10.0
    Exceptional
    Cleanliness

    "Room is beautiful, clean, and facilities."

    Mr. C.

    |

    March 7, 2020

Property ranking|Compared to 3,234 Chiang Mai properties
See all rankings
Room comfort score
8.3/10
Room size
40 sqm.
Review score - United States
8.6/10
Value for money score
8.5/10
Better than
93
%
of Chiang Mai properties
Bigger than
92
%
of Chiang Mai properties
Better than
89
%
of Chiang Mai properties
Better than
85
%
of Chiang Mai properties
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Overall rating:
8.6
Excellent
3,069 reviews
Cleanliness
8.5
Facilities
8.1
Location
8.2
Read all reviews >
What travelers say they love:
Many thanks to all the staff from all the kennys
declan from Australia
Group
More about Empress Hotel

More about Empress Hotel

The glass tower high-rise of Empress Hotel offers 375 tasteful rooms that offer great views of the city, river, and mountains. Located in a quiet area alongside a park, the property is a 15-minute walk from Chiang Mai’s famous night bazaar. This 4-star hotel is also a 10-minute drive from the airport. There are many excellent onsite restaurants for guests to choose from - including The Brasserie, a newly decorated grill room that offers grilled meats with fine wines and decadent desserts. The breakfast buffet has an excellent assortment of international food to keep guests full throughout the day. If you’re looking for a special and unique experience, look no further than Empress Hotel.

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Most talked about facilities

Breakfast
173 mentions
Housekeeping
87 mentions
Food & Dining
46 mentions
Internet
42 mentions

What they offer

10.0
Exceptional
Staff 

"I fall in love with Empress Hotel and staff."

Khin K.

|

August 9, 2019

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Nearest essentials

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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Food and dining

Breakfast options

American
Asian
Continental
Vegetarian
Gluten-free

Restaurants on site

Chao Nang
Cuisine:European, Thai
Menu:Buffet, A-la-carte

Nearby restaurants

Thai cuisine
Thai cuisine
Bann rim nam
210 m Thai
D-Square By Dusit D2
210 m Thai
Tum Tong Tang
340 m Thai
American cuisine
American cuisine
Burger King
150 m American, Fast food
BTC Lametayel Chiangmai Restaurant
570 m American, Asian, European
Gekko Garden
650 m American, Asian, Bar
Asian cuisine
Asian cuisine
Kin-Lum Vegetarian
90 m Asian, Thai, Vegan
Tha Nam Restaurant
210 m Asian, Thai
O'Malley's Irish Pub and Restaurant
280 m Asian, Bar, British

What's nearby

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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Property's guest policies

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Some helpful facts

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Reviews of Empress Hotel from real guests

Overall rating
8.6
Excellent
From 3069 reviews
8.8Service
8.6Cleanliness
8.6Value for money
Agoda Reviews (2248)Booking.com Reviews (821)
Rating via Agoda8.4
/
10
Cleanliness8.5
Facilities8.1
Location8.2
Room comfort and quality8.3
Service8.6
Value for money8.5
High score for Chiang Mai
Rating
9+ Exceptional (645)
8-9 Excellent (460)
7-8 Very Good (482)
6-7 Good (155)
<6 Below Expectation (135)
Time of the year
Mar - May (454)
Jun - Aug (374)
Sep - Nov (373)
Dec - Feb (676)
Don't miss out!Popular destination! Properties in Chiang Mai are being booked every minute!
All guests (2248)
All room types
All languages

Show reviews that mention 

Showing 1877 verified guest comments
12345
10.0
Exceptional
Glenn from Australia
Couple
Superior
Stayed 3 nights in December 2009

Empress - Home away from Home”

Value for Money (Thanks Agoda!), staff, food, rooms, you name it, it's all good !
ummm, ahhh, thinking.........nothing comes to mind that is negative about this place.

As a regular visitor to Thailand, but a first time visitor to Chiang Mai, I "sort-of" had some preconceptions of what to expect. Based on the price we paid I tuned-up my wife to be less-than-impressed with where we were about to stay. Well, did I eat my words or what !! The Empress is bloody fantastic ! We had just come from a week in Singapore staying in a hotel with three times the room rate, and the Empress made that place look like a humpy !! Room was nice and large, bright, dry (yes dry!!, the place in SG smelt and felt damp the whole time), good wireless internet access (note: at fist this seems expensive, but its not. The hours are cummulative not consecutive. I ended up not even consuming my full 12 hours worth). The food is all buffet style, but with a huge selection. You will never go hungry at the Empress. Even getting free Cognac and Roses for the missus !! The staff are all awesome and even helped us out a bit with our learning Thai. Location is good too. We hired a motorbike but only ende up using it once because eeverything was so close. Just wander up and down Chang Klan road and you'll find everything you need (and some things you don't). We met a dutch couple who come to Chiang Mai for three months of every year and they always astay at the Empress... so will we from now on !! We actually ended up staying 2 more days at Empress Chaing Mai, and shortening our time in BKK as a result. Happy we did.

Reviewed January 01, 2010
9.2
Exceptional
Tad from Australia
Couple
Deluxe
Stayed 2 nights in May 2016

Still Empresses!”

This is the 2nd time I’ve stayed here. The 1st time was 5 years ago and I loved the place. This 2nd time didn’t disappoint. Lovely room, good food and an army of friendly staff. The breakfast buffet has much variety, catering for all tastes and there are many staff on watch to top up your coffee. The Lobby tourist information desk is helpful. It is 10 minutes’ walk to the Night Markets however, they have become overpriced with limited variety of goods. However, this is the best location nearby for a wide range of mid to higher priced cafes, restaurants and bars. Without these markets (starting at 6 pm) the nearby eating, drinking and shopping options are limited. Chiang Mai is a large city where tourist attractions are spaced a long way apart. There is not really a central Chiang Mai location for a hotel. There are plenty of transport options from the Empress. The airport is some 20 minutes’ drive away, costing around 160 THB by taxi. Chiang Mai has a very broad variety of attractions and a range of organised tours are available. Such tours usually include visits to wildlife and adventure activities plus jewellery and craft stores. The craft and artistry in Chiang Mai are amazing and worth seeing but can be expensive to buy. The taxi driver from the airport gave his business card, offering pre-arranged tours or a full daytime charter costing 2000 THB where you chose where you go or not go. I chose to focus on the religious, cultural and historical attractions. Visiting only these attractions took 2 full days and the driver visited many wonderful modern and ancient places. Before, I did not know that Chiang Mai had such a rich ancient history, ruins and similar attractions. These are not that well promoted as wildlife, adventure and crafts seem to have the best publicity. Sadly the Chiang Mai Zoo, which was amazing before, has gone down badly and is obviously struggling. The big drought in Thailand is not helping matters. After the disappointment of the Chiang Mai

Reviewed May 28, 2016
8.7
Excellent
Jin from Malaysia
Family with teens
Deluxe
Stayed 4 nights in November 2012

Great hotel and service”

Free wifi with swimming pool, suana and gym

My criteria of hotel whether I am a business trip or holiday are the room must be clean, swimming pool, gym, suana and wifi. My youngest son, a university undergraduate's requirement are wifi and swimming pool as he is a blogger and a food reviewer. The hotel only give 1 room per login on the wifi but we requested for 2 since we brought 2 laptops with us and they gave us. I have been going through the internet on all the hotels in Chiangmai through Agoda website and I found that Empress Hotel suits our requirement and also the offer from Agoda. The location is great as it's location has all the requirement a tourist or businessman requires, 7 Eleven, massage, cafe, restaurant,laundry,pharmacies, shopping mall and others. All within walking distance and so is the night market. The staff are friendly and great service. The buffet breakfast is great too and even my wife is a fussy eater enjoys her breakfast every morning. The room is great and they make up your room in the evening and place flowers and a box of chocolate every night for our 4 nights stay. There are the usual complimentary drinking water, tea and coffee making facility too. Would I stay in Empress hotel again if I am back to Chiang Mai, it's a definitely yes. It's truly deserving to be a 4 star hotel. As for Agoda, the hotel rates are great too as I have a booked a room for a week stay in Bangkok at the Swisstotel Le Concode, Rachadaphisek Road back in June. It was a great hotel too with friendly staff and loved the freshly brewed coffee for breakfast

Reviewed November 24, 2012
10.0
Exceptional
SIU from Hong Kong
Group
Deluxe
Stayed 4 nights in November 2013

Great Hotel and Very Nice & Helpful Staff”

Comfortable Room, Friendly and Helpful Staff, welcome gifts and drinks

We highly appreciate Empress Hotel. Great hotel. The staff helped us instantly when we got any problems especially the chinese manager and his boss ( from Guang Dong). They helped us to solve the difficulty during traveling in Chiang Mai and advised us the best place to visit in Chiang Mai and Golden Triangle such as the best local food, exciting games (rafting, mountain motorbike etc.). The room services were the best. When we entered the rooms, a welcome gift and fruits had been placed inside the rooms and also we had the welcome drink in the bar. Everyday, a gift also were place inside the rooms for us. The location is very convenience to get the night market and easy to find the restaurant. It's a great hotel and must stay again when we come back Chiang Mai.

Reviewed December 26, 2013
9.6
Exceptional
Greg from Australia
Couple
Executive
Stayed 6 nights in March 2017

Exceeded our expectations”

My wife and I booked a special discount deal on Agoda for six nights at the Empress Hotel in early March. First impressions were that the hotel is very well maintained. We were pleased that we has been upgraded to an Executive Suite on the 16th (of 17) floor. The check-in process was quick and very personalised - thanks to a very engaging staff member named Panumas. We were amazed at the quality and quantity of the welcoming pack were given - never seen anything as good anywhere in our travels. Breakfast buffets were good with a reasonable range of food available. The highlight of our stay was the complimentary dinner provided to us by the hotel. Truly amazing - five courses of exceptionally presented food (in addition to the restaurant evening buffet) along with gifts for both of us. We would like to acknowledge the professionalism of our hosts Korakot and Prawet who made the evening so special. I can confidentally recommend this accommodation venue to any travellers to Chiang Mai.

Reviewed March 20, 2017
10.0
Exceptional
Kevin from Malaysia
Family with teens
Superior
Stayed 5 nights in December 2014

Good location & Friendly staffs”

Location, Friendly staffs and Good food

We (2 adults and 2 children (15 &6)) stayed in Empress Hotel for 6 days and 5 nights. We booked the hotel based on the reviews from the internet. The hotel was located 10 minutes walk from the famous night market. As the hotel was 50 meters off the main road, we were not disturb by the noises of the traffic. The hotel staffs are very helpful and willing to serve our requests with a smile. We were given complimentary dinner for our 5 night stay. Staffs really know how to entertain us during our dinner. It really made our day. If we are going to Chiang Mai again, Empress Hotel will be our first choice.

Reviewed December 28, 2014
9.3
Exceptional
Adam from United States
Couple
Deluxe
Stayed 1 night in August 2013

Great hotel! Excellent service!”

Clean room, good food, excellent staff!

Everything was great! We were in Thailand for about 15 days. This is the first hotel we found that they have waffle and bacon for breakfast!!! Lol no need to go to starbuck for waffle anymore :-). Food was good. This hotel was the second hotel we stayed in chiang Mai. We were I'm another hotel in night bazaar location for 4 nights before we moved here. We were not happy with the first hotel we stayed and it was 4 stars hotel like the empress hotel. The empress hotel is very good hotel. Excellent staff and service nothing to complain at all. My husband and I agreed that next we come back to Chiangmai the empress hotel is where we will always stay!!

Reviewed August 17, 2013
9.7
Exceptional
Michael from Australia
Group
Deluxe
Stayed 7 nights in September 2011

Top service and good value for money”

Comfortable room (& dinner buffet $Au 6.70pp)

we stayed at 'the park' (same compnay) 3 months earlier, and we changed our reservaton to the 'empress' for a few dollars more, for this stay. we were not disappointed - excellent service and great room. severe flooding in chiang mai a day after we arrived caused change of plans for sightseeing + longer time in hotel. the staff clearly were aware of guest frustrations being unable to leave the hotel for over 2 days, and then having to be loaded onto the tray of an earthmoving truck, via ladder, to get to dry ground. it was memorable all the same - and some great photos !!

Reviewed October 05, 2011
10.0
Exceptional
Larry from Canada
Couple
Superior
Stayed 3 nights in February 2010

Great Hotel”

The hotel is great. Best breakfast, friendly staff,very clean, good location. The hotel has no flaws and the price is very reasonable.
None

This was our first stay in Chiang Mai, so we had no references. We researched on line and found the Empress Hotel. I was surprized to see how many of the reviews were 10 out of 10. Now I know why. The location is walking didtance to the night market, and is quiet and peaceful although it is only 1 block off the main road. We were pleasantly surprized by the quality of the complementary breakfast. Although the selection is not large, the quality of the food more than makes up. The hotel is clean, and the friendly staff will do all that they can to fulfill any requests. We would certainly stay here again.

Reviewed February 12, 2010
9.7
Exceptional
craig from United States
Business traveler
Superior
Stayed 2 nights in September 2010

Impressed with Empress”

location, price/value, pool
no free wifi, very limited t.v channels

For around US $40 (including breakfast), you are not going to find a better deal than the Empress....Located within a 10 minute walk to the famous Night Bazaar, the Empress has recently been renovated thus offering clean sizable rooms near the heart of the city. Breakfast buffet was large and very good and staff was courteous and responsive. You had to pay for wifi in your room and there was limited t.v channels, but most people are there to explore Chiang Mai and its environs, so these things are not really a big deal..........Nice big pool too!

Reviewed September 26, 2010
9.7
Exceptional
Jimmy from United States
Business traveler
Superior
Stayed 3 nights in July 2009

Best deal in Chiang Mai”

Nice room. Great breakfast. Awesome pool and adequate exercise facility.
When they mess up they do not like to admit it. However by talking to the manager, things get resolved.

I truly enjoyed my time at the Empress. The room was very clean and the turndown service was an added touch of class. The gym was great for a quick workout and the pool was fantastic. Not only was it clean, the water did not hurt my eyes in the least. However, I must say that what I enjoyed the most about the Empress was the breakfast. Not only was it fresh, but the selection was fantastic. I even asked for my eggs over medium and had them cooked to perfection (for frequent Asia travelers, you know what a miracle that is). Another nicety was with the customer service. We added a couple of nights and they allowed it at the Agoda discounted Internet fare. Overall, I was extremely pleased with the Empress and will continue to stay there when I visit Chiang Mai.

Reviewed July 24, 2009
10.0
Exceptional
William from United States
Solo traveler
Executive
Stayed 2 nights in February 2015

Outstanding Hotel”

1.Overall Ambiance 2. Staff 3.Dining

We were so pleasantly surprised by the Empress, as it exceeded our expectations, especially for the very reasonable price. The rooms are very nice in the accoutrements and cleanliness, very comfortable. It was Valentine's Day weekend, and the staff left us roses on the pillow and little valentine gift boxes.Staff were very friendly and professional, making our stay all the more enjoyable. The hotel is within easy walking distance to the Night Bazaar and Old City. The breakfast was amazing with lots of Western items, such as nicely prepared fresh omelets and real bacon, which was a nice find after our focus on Thai food for the last few weeks in Bangkok. We really enjoyed our stay, and highly recommend this hotel for visitors to Chiang Mai. 5 Stars *****!

Reviewed February 16, 2015
10.0
Exceptional
james from United States
Couple
Superior
Stayed 2 nights in May 2009

High Praises”

The hotel is beautiful and the rooms are very clean. The staff is very helpful and some speak English, so that is helpful. This was our second time there and we were just as happy this time as before. The breakfast is really good. The night time menu is very extensive and good food as well. It is within walking distance of the night bizarre and a few restaurants in that area.
Can't think of any.

We arrived in the evening to find that our reservation made on-line the same day had not been processed yet and the manager there was patient and helped us through the process of contacting the necessary party. While we were waiting to be helped the staff brought us a fruit drink that was delicious and refreshing. Our room was upgraded, not sure why, but it was lovely. The room this time and last time were very clean and beautifully decorated. It just felt good to step inside. In many hotels you can hear everything going on in the hall way and the cleaning ladies are yelling to one another. At the Empress we did not experience that at all. It was very quiet and restful. The only reason we are able to stay there is because of the awesome discounted price we get through Agoda. We look forward to many other stays in the future. We live in Thailand and have to travel to Chiang Mai once in a while for business or just to get away and visit friends.

Reviewed May 14, 2009
10.0
Exceptional
Bruce from United States
Solo traveler
Superior
Stayed 4 nights in April 2010

Topnotch Luxury Hotel”

Excellent location near Chiang Mai's night market, comfortable and well-appointed rooms, breakfast included, friendly and helpful staff.
As is typical of upscale hotels, everything extra is more expensive than expected.

I can't say enough good things about the Empress. Anyone finding fault with this hotel is too used to expensive resorts. The rooms are spacious, clean, comfortable, quiet, and well-appointed. The staff is super helpful. Breakfast is a buffet with a wide choice of food items, both Thai and international, and the service is excellent. Taxis and tuk-tuks are easily accessed, and a short walk takes one to the night market. The Empress is located in an area with shops and restaurants of every description, and has three restaurants on the grounds including one that has live music. You can't go wrong staying here while in Chiang Mai.

Reviewed April 27, 2010
9.0
Exceptional
Daniel from United States
Family with young children
Superior
Stayed 3 nights in February 2010

Empress Hotel, Chiang Mai”

convenient location, friendly & responsive staff, great swimming pool, great breakfast buffet
having to pay for airport shuttle, though it was minimal

My family of four greatly enjoyed our stay at the Empress Hotel in Chiang Mai. The staff are incredibly friendly and helpful, from giving our daughter candy on her birthday to helping us find the missing Barbie shoe! Great people. We also really enjoyed the swimming pool and breakfast buffet. The Empress is also conveniently located near excellent massage places and is within walking distance of the Night Market...though we usually used the many tuk-tuks since we have small children.

Reviewed February 25, 2010
8.7
Excellent
Stefan from Sweden
Family with teens
Studio Suite
Stayed 3 nights in January 2013

Perfect location in Chiang Mai”

Good quality

i have been in chiang mai some times before, but this time was the firts time my family follow mw to this underful town in north of thailand. the empress hotel is a very good choice. the hotel is located very close to the center od chiang mai and have both pool, gymnastic and have very good restaurant. wed have a very good delux room with good space and very good service. the staff was very friendly and nice. we will of course come back to this hotel. chiang mai is a very nice place and empless hotel give you what you want...

Reviewed January 14, 2013
10.0
Exceptional
Paul from United Kingdom
Couple
Studio Suite
Stayed 4 nights in July 2019

Empress Hotel Chiang Mai July 2019”

Second visit in last year. Absolutely fantastic. Now a large complex but Empress Hotel is great. The new Empress Premier Hotel and joined by a walkway is 5 star and rooms and facilities excellent but the older hotel is more Thai and has a great feel about it. As other guys say the staff are great especially the head waiter Wet. Will definitely go again and would not think of staying anywhere else in Chiang Mai. Paul Moriarty.

Reviewed July 10, 2019
9.0
Exceptional
Elsje from South Africa
Couple
Superior
Stayed 3 nights in May 2010

Empress Exceeds Expectations”

Well trained, friendly and helpful staff. Excellent value for money. Well situated.
There was nothing we disliked, but coffee / tea making facility will add to an even more enjoyable stay.

"wow!" that was our first impression when we entered the empress hotel. from checking in to checking out we received only the best service. the staff was professional, friendly and helpful. the breakfast and dinner buffets are excellent with a variety to satisfy everyone. all in all the empress is great value for money and we will recommend it without hesitation. we will look no further if we need accommodation in chiang mai the next time.

Reviewed May 18, 2010
9.7
Exceptional
HAZRIQ from Argentina
Couple
Executive
Stayed 4 nights in October 2014

Hospitality at its best”

Friendly staff, good location, comfortable rooms

They really spoilt us at the Empress. From the upgraded room to the complimentary 3 course buffet dinner (with gifts, no less) to the welcome gifts waiting for us in the room, we felt really happy choosing Empress Hotel. Pros - Airport transfer available (for a fee per person). Just inform the hotel beforehand. - Upgraded to Suite, complimentary drinks and dinner, gifts (lots of chocolates and local souveniors) and fruit basket in room. - Staff were all very friendly and more than ready to assist. - At first breakfast, we woke up 15 minutes after the buffet closed. But the restaurant staff sat us down and served us a basic breakfast even though they could have easily said no. Breakfast buffet spread is ok but plentiful, focusing more on the Asian menu. - Location is a few blocks from the night markets with restaurants available around the area. They also provide free shuttle services (scheduled). - Free wifi (per equipment). Cons - Swimming pool area was being rennovated. But that didn't stop some people from enjoying the facility. Also, the view from there is amazing during sunset. - Gym was a major let down. First off, what kind of gym only opens from 10am-7pm? Notices informed that the gym had just been upgraded but when we used it, the machines appeared to have been bought from a yard sale in the 1980s.

Reviewed December 05, 2014
10.0
Exceptional
Clare from United Kingdom
Solo traveler
Executive
Stayed 13 nights in June 2015

Wonderful stay”

Staff, location and room

Had a wonderful stay at the Empress Hotel, Staff were extremely helpful and willing and added to the awesome experience we had here. The room was large and comfortable, air con worked well as did the Wi-Fi. Dined here on several occasions as well has having the plentiful breakfast each morning. Would not hesitate to stay here again or recommend it to anyone visiting Chiang Mai.

Reviewed July 09, 2015
12345
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  • Excellent location
  • Art in Paradise, Chiang Mai 3D Art Museum
  • Chiang Mai Railway Station is within 1.95 km
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