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Very good7.0
Based on16reviews
Empress Residence Resort & Spa
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Lobby
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Interior view
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Interior view
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6.4 Good location
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6.4Location
  • Free Wi-Fi in all rooms

  • Hot tub

  • Sauna

  • Steamroom

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Family - Interconnecting Room
  • Pool view
  • 76 m²
  • 2 single beds and 1 double ...
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Premier Pool View
  • Pool view
  • 38 m²
  • 1 king bed
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Triple Premier Room
  • City view
  • 40 m²
  • 3 single beds
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2-Bedroom Family suite
  • Pool view
  • 85 m²
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Premier City View Room
  • Garden view
  • 38 m²
  • 1 double bed
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Superior Room
  • City view
  • 38 m²
  • 2 single beds and 1 king be...
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Royal Studio
  • City view
  • 45 m²
  • 2 single beds and 1 king be...
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Royal Studio with Breakfast (B2B)
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    Premier Deluxe City View - Free 2 ways airpor...
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      Superior Twin with Breakfast (B2B)
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        Family Interconnecting Room with Breakfast (B...
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          Premier Deluxe Twin with Breakfast (B2B)
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            Superior Room - Free 2 ways airport transfers
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              Royal Studio - Free 2 ways airport transfers
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                Superior Double with Breakfast (B2B)
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                  Premier Deluxe Pool View - Free 2 ways airpor...
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                    Premier Deluxe Double with Breakfast (B2B)
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                      Nearest essentials

                      • Airports
                        • 3.9 km
                        • Siem Reap International Airport (REP)
                        • 73 km
                        • Battambang Airport (BBM)
                      • Public transportation
                        • 7 km
                        • Chong Kov Sou​​ Bus Station
                      • Hospital or clinic
                        • 350 m
                        • Royal Angkor International Hospital
                      • Pharmacy
                        • 3.3 km
                        • Chey Chumneash Pharmacy
                      • Convenience store
                        • on site
                      • Cash withdrawal
                        • on site

                      More about Empress Residence Resort & Spa

                      An overview

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                      Verified guest reviews

                      Agoda Reviews (16)
                      Booking.com Reviews (38)

                      6.6

                      Filter by traveler type:
                      • Cleanliness 7.8
                      • Facilities 6.5
                      • Location 6.4
                      • Room comfort and quality 7.2
                      • Service 6.9
                      • Value for money 7.6
                      • Food and dining 6.2
                      Very good
                      • Cleanliness 8.0
                      • Location 8.0
                      • Room comfort and quality 8.0
                      • Service 8.0
                      • Value for money 8.0
                      • Food and dining 6.0
                      • Cleanliness 7.5
                      • Facilities 7.0
                      • Location 6.0
                      • Room comfort and quality 6.0
                      • Service 6.3
                      • Value for money 7.0
                      • Food and dining 5.0
                      Excellent
                      • Cleanliness 9.0
                      • Location 7.0
                      • Room comfort and quality 9.0
                      • Service 9.0
                      • Value for money 8.0
                      • Food and dining 7.0
                      Review score
                      • Cleanliness 6.0
                      • Facilities 6.0
                      • Location 5.0
                      • Room comfort and quality 4.0
                      • Service 5.0
                      • Value for money 7.0
                      • Food and dining 6.0
                      • Cleanliness 8.0
                      • Facilities 6.0
                      • Location 4.0
                      • Service 6.0
                      • Value for money 10.0
                      Exceptional
                      • Cleanliness 9.0
                      • Location 9.0
                      • Room comfort and quality 10.0
                      • Service 9.0
                      • Value for money 9.0
                      • Food and dining 9.0
                      Provided by verified guests of Agoda
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                      Room type
                      • Premier City View Room
                      • Superior Room
                      • Family - Interconnecting Room

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                      Showing 15 verified reviews
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                      5.6
                      Asako from Cambodia
                      Family with young children
                      Family - Interconnecting Room
                      Stayed 5 nights in June 2017
                      Above average”
                      Facilities and rooms are good with their prices. It's just too many big group tour people. Not so much for a family guest.
                      Reviewed June 11, 2017
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                      6.8
                      Ronen from Singapore
                      Family with teens
                      Family - Interconnecting Room
                      Stayed 3 nights in January 2017
                      Great room in the renovated section, otherwise don't bother ”
                      I booked a room for 3 nights in the renovated section but when I arrived they said all rooms were fully booked and refused to move us from the old rooms. Old rooms had chipped bathtubs with mold, torn carpets in hallway and dim lighting. Don't bother staying there. New rooms were great but we had a bad bug infestation which we had to take care of ourselves. Killed over 50 bugs on the walls. Nasty. All other guests were mass market tour groups.
                      Reviewed January 08, 2017
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                      5.7
                      Joseph from Ireland
                      Couple
                      Premier Pool View
                      Stayed 1 night in November 2015
                      Greatly disappointed ”
                      Pool area, bed
                      Atrocious service when we went for dinner. We were directed to sit outside, in darkness, and then given menus to read, but could not as pitch black! Had to ask 4 times for our drinks and they completely forgot our starters!! The breakfast is quite poor for a 5 star, options were not replenished plus no glasses for juice were available. The bathroom in our room was really small, which is ok, but it had no shower curtain so it got soaked. The quality of English of the staff left a lot to be desired for a hotel of a low star level, never-mind one which claims to be a 5 star hotel as the Empress does. To sum up, my fiancé & I were greatly disappointed. Do not expect great things, despite the grandeur of the reception.
                      Reviewed November 20, 2015
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                      8.7
                      Roger from United States
                      Couple
                      Premier Pool View
                      Stayed 3 nights in August 2015
                      Inexpensive Rooms”
                      Inexpensive room, friendly staff, free airport transportation
                      The room was small and a little dated but good value. Mini bar is pricey.
                      Reviewed September 04, 2015
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                      6.7
                      Zett from Australia
                      Solo traveler
                      Superior Room
                      Stayed 3 nights in April 2015
                      Accomodation”
                      Staff, Entrance hall, good price cocktails.
                      I booked under Empress Residence Resort & Spa. But was actually put in old section Empress Hotel rooms (Superior Rooms are not in Residence, so should not be advertised as 5 star). These rooms are not 5 star and not as modern as rooms would be in the Residence section. Example still using old TV's not progressed to Flat screens. I have stayed in better 4 to 4.5 star rooms better than these. But they do have fantastic wood work in rooms, just could do with a minor upgrade.
                      Reviewed April 28, 2015
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                      5.7
                      Rakchanok from Thailand
                      Family with young children
                      Premier Pool View
                      Stayed 1 night in January 2015
                      bigroom”
                      bigroom goodlocation nicestaff
                      it a good location and nice staff
                      Reviewed January 08, 2015
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                      8.3
                      isabel from Philippines
                      Group
                      Superior Room
                      Stayed 1 night in December 2014
                      Very nice hotel”
                      The room is spacious, clean and very comfortable room.
                      We enjoyed our stay in this hotel. I love the newly renovated spa. The ambiance is relaxing and the massage was great. It buffed my stress away!
                      Reviewed December 29, 2014
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                      10.0
                      Doreen from Philippines
                      Group
                      Stayed 2 nights in July 2013
                      Amazing vacation”
                      Nice surroundings, clean area, good service
                      Very nice place to stay. I really enjoyed the surroundings and the staff were very hospitable :)
                      Reviewed July 14, 2013
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                      6.0
                      Jacquelyn from Australia
                      Couple
                      Premier City View Room
                      Stayed 1 night in May 2013
                      an ok stay, bit pricey”
                      quiet area, nice pool, fast internet
                      Very pricey, staff ok, only ate lunch in restaurant and was average and quite pricey. Nice room, air con very cold which was good. Very close to airport, but not close to anything else. Cannot comment further as did not use any facilities...
                      Reviewed May 23, 2013
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                      6.7
                      Thierry from Belgium
                      Couple
                      Premier Pool View
                      Stayed 5 nights in August 2015
                      Un 5 étoiles réservé aux touristes chinois”
                      Piscine, petit déjeuner, chambre confortable
                      Reviewed August 08, 2015
                      Did you find this review helpful? |


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