Recent customer comments

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Good



based on 2827 reviews
  • Cleanliness 6.8
  • Facilities 5.9
  • Location 6.5
  • Room Comfort/Standard 7.0
  • Service 6.7
  • Value for money 6.7
  • Food/Dining 6.3
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ISMAIL from Malaysia
Solo travelers
Superior
Stayed 1 night in September 2016
Goog
Location is near to airport and has a shuttle servis to airport.
Reviewed September 06, 2016

peter from Malaysia
Solo travelers
Superior
Stayed 1 night in August 2016
do not book this hotel
1) roaches in the room 2) over priced shuttle charges
Reviewed August 30, 2016

Sandra from Singapore
Families with older children
Family
Stayed 1 night in June 2016
Honest, friendly & helpful staff
This has been our hotel of choice for years whenever we attend the F1 in Malaysia, a weekend karting trip with friends or just an overnight before heading back to Singapore. Their staff's honestly was most commendable. Our group stayed there for the night in May 2015. 30 minutes after checkout while enroute to JB, I received a call from reception that a pouch containing about SGD185 has been found in one of the rooms our group occupied. The money was returned via electronic bank transfer. To the management & staff of Empress Sepang... "Thank you...keep it up the good job!" Sandra
Reviewed August 29, 2016

Roberta from United States
Solo travelers
Superior
Stayed 1 night in August 2016
Value for money and not too far from airport
Enjoyed the pool, the relatively low price and the spacious room. Older hotel and not spotless on outside but adequate and fine for a night layover in KL. Helpful, friendly staff
Reviewed August 24, 2016

Rob from United Kingdom
Solo travelers
Superior
Stayed 1 night in August 2016
Close to KLIA but room for improvement.
Location good, food good, but check-in process took a long time considering I had booked and paid for my room a few days prior online. I was staying over between connecting flights, feeling very tired and just wanted to be given a room key with in minutes of arriving, but took almost 30 mins. :0(
Reviewed August 22, 2016

Eugene from South Korea
Families with young children
Family
Stayed 1 night in August 2016
not worth for money
20 mins by taxi, dirty and lousy hotel
Reviewed August 19, 2016

ISMAIL from Malaysia
Business travelers
Superior
Stayed 1 night in August 2016
Value for money
Good
Reviewed August 18, 2016

Anas from Malaysia
Business travelers
Superior
Stayed 1 night in August 2016
Good
Overall satisfactory
Reviewed August 18, 2016

thitiporn from Thailand
Solo travelers
Superior
Stayed 1 night in August 2016
worth for money. staff are very nice
A bit old but its clean
Reviewed August 12, 2016

Kung from Malaysia
Couples
Superior
Stayed 1 night in August 2016
Good for short stay
Good for short stay.
Reviewed August 08, 2016


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