7.6

Very good
30.2% this month
/10
(2,659 reviews)See what guests said
Housekeeping136
Shops14
Car Park7
See map

8.5

Excellent

Location rating score

Excellent location - 90 meters from city center
Popular neighborhood
Parking
Available
Popular landmarks
Queen Victoria Market 600 m
Melbourne Museum 780 m
Block Arcade 1.1 km
SEA LIFE Melbourne Aquarium 1.7 km
Eureka Skydeck 1.7 km
National Gallery of Victoria 1.9 km
Melbourne Cricket Ground (MCG) 2.5 km
Melbourne Zoo 2.6 km
Royal Botanic Gardens Victoria 2.9 km
Shrine of Remembrance 2.9 km
Nearby landmarks
Swanston Street 140 m
Hardrock@Verve Indoor Climbing Centre 150 m
RMIT Bicycle Parking 160 m
RMIT University 200 m
AVIS Car Rental 200 m
Lin's Asian Grocery 210 m
Kim Lim Car Park 240 m
Central City Community Health Service 240 m
Trades Hall 260 m
Europcar 280 m
Arrow On Swanston Apartments

"Plenty of shops, activities and sights within easy distance."

Richard - 29 February 2020
Deluxe One Bedroom Apartment - Separate living room Arrow On Swanston Apartments
Lobby Arrow On Swanston Apartments
Lobby Arrow On Swanston Apartments
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Free Wi-Fi

Arrow On Swanston Apartments

488 Swanston Street, Melbourne CBD, Melbourne, Australia, 3053 - See map
Property highlights
Hygiene Plus
This property has self-selected and self-certified the hygiene measures
Learn more
Close to Queen Victoria Market
Within 600 m of property
Attention

This property is in high demand!

4 travelers have booked today.

Hygiene Plus
This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
See all amenities
Preventative Equipment
Hand sanitizer
Sterilizing equipment
Health and Medical
First aid kit
  • 150 meters to public transportation

  • Airport transfer

  • Located in heart of Melbourne

  • Free Wi-Fi in all rooms!

  • Sauna

Your dates are popular among travelersUsers are booking a place in Melbourne every 23 minutes on Agoda.com
Value for money7.8
Distance to city center1 km
Location rating8.5
Nearest airportEssendon Airport (MEB)
Distance to airport10.5 km

Rooms available at Arrow On Swanston Apartments

Family Apartment
...
  • Room size: 46 m²/495 ft²
  • Balcony/terrace
  • 1 single bed & 1 queen bed ...
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Deluxe Family Room for 5 People
...
  • Room size: 48 m²/517 ft²
  • City view
  • 1 double bed & 1 queen bed ...
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Triple Room - Selected at Check-In
...
  • Room size: 43 m²/463 ft²
  • Balcony/terrace
  • 1 queen bed & 1 single bed ...
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Deluxe One Bedroom Apartment
...
  • Room size: 31 m²/334 ft²
  • Balcony/terrace
  • 1 queen bed or 1 sofa bed
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Deluxe Twin
...
  • Room size: 32 m²/344 ft²
  • Balcony/terrace
  • 1 single bed & 1 single bed
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Deluxe Two Bedroom Apartment
...
  • Room size: 35 m²/377 ft²
  • City view
  • 1 single bed & 1 queen bed ...
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Standard Apartment
...
  • Room size: 27 m²/291 ft²
  • Balcony/terrace
  • 1 double bed
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Studio - 3 adults
...
  • Room size: 30 m²/323 ft²
  • Balcony/terrace
  • 1 single bed and 1 queen be...
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Deluxe Family Apartment
...
  • Room size: 38 m²/409 ft²
  • Balcony/terrace
  • 1 double bed & 1 sofa bed &...
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Two Bedroom Apartment
...
  • Room size: 43 m²/463 ft²
  • Balcony/terrace
  • 1 double bed & 1 single bed
Enter dates to see prices

Frequently asked questions

What time is check-in and check-out at Arrow On Swanston Apartments?

Check-in is from 02:00 PM, and check-out is until 10:00 AM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The serviced apartment offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to Arrow On Swanston Apartments?

Arrow On Swanston Apartments is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind. Just use the "Let us know what you need" section of the booking page to let the serviced apartment know you want to book a ride, and they will contact you via the Agoda messaging service. For those who wish to drive their own cars, Arrow On Swanston Apartments has a car park on site, as well as additional parking nearby if the first car park is full. Parking is available for a fee of 25.00 AUD per day. If you're looking for an easy way to get around Melbourne with private transportation, the serviced apartment can arrange taxi service.

Is breakfast offered at Arrow On Swanston Apartments?

Wake up to a great continental breakfast at Arrow On Swanston Apartments. There's an additional charge of 14 AUD for adults and 14 AUD for children if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the serviced apartment.

Can special events be hosted at Arrow On Swanston Apartments?

You may choose an indoor venue for your special gathering. Large events and gatherings such as weddings, private events and engagements can be hosted at Arrow On Swanston Apartments. Small or intimate events like birthday parties, entertainment events, honeymoons and graduation parties can also be accomodated. Services for wireless internet, in-house planning, event decoration and audio-visual equipment are offered to help your event go smoothly. End your big event day with special turn-down service to celebrate your special occasion, room decorations are available upon request.

Can business events be hosted at Arrow On Swanston Apartments?

On-site venues and convenient event services make Arrow On Swanston Apartments an ideal choice for hosting events such as seminars, corporate events, conferences and meetings. The 5 venues can accommodate up to 100 people. An extensive range of facilities and services including projector or LED display, free Wi-Fi and audio-visual equipment is available to help your business meeting or event a successful one.

What is the smoking policy at Arrow On Swanston Apartments?

Arrow On Swanston Apartments does not permit smoking in any of its rooms or indoor areas.

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Explore the neighborhood

What people love about Arrow On Swanston Apartments

  • 9.6

    Exceptional
    Location

    "Pros location, Trams ,Clean ,Easy, Good WiFi Parking."

    Nastassia

    |

    24 March 2020

  • 10.0

    Exceptional

    "Tram station in front of the hotel is a bonus."

    Shahirah

    |

    24 February 2020

  • 9.6

    Exceptional
    Location

    "Good location, clean and value for money."

    Mingjing

    |

    13 December 2019

Property ranking|Compared to 3,100 Melbourne properties
See all rankings
Cheapest price score
Room comfort score
7.4/10
Location score
8.5/10
Value for money score
7.8/10
Better than
99
%
of Melbourne properties
Better than
93
%
of Melbourne properties
Better than
92
%
of Melbourne properties
Better than
91
%
of Melbourne properties
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Overall rating:

7.6

Very good
2,659 reviews
Cleanliness
7.7
Facilities
7.0
Location
8.5
Read all reviews >
What travelers say they love:
Clean, quiet lot of International students live here.
Lynne from Australia
Couple
More about Arrow On Swanston Apartments

More about Arrow On Swanston Apartments

With an ideal location in the heart of Melbourne, Arrow On Swanston Apartments is a serviced accommodation perfect for both short and long term stays. A collection of bistros, bars, cafes, and other eateries - all within walking distance - are there for you to choose from. Should you fancy a further trip around Melbourne, the city’s tram stops are just outside your doorstep. All its apartments feature a fully equipped kitchen, bathroom with shower, direct dial telephone, broadband internet access, reverse cycle air-conditioning/heating, and coffee/tea making facilities. Arrow On Swanston Apartments also offers modern facilities and services that guests will greatly benefit from, such as 24-hour security systems, electronic card access, onsite secure undercover parking, coin-operated guest laundry, a gymnasium, a sauna, an outdoor 25 meter swimming pool, conference and function facilities, a hair and beauty salon, and a convenience store. A versatile accommodation, Arrow On Swanston Apartments makes a perfect place that will suit any kind of travelers.

Show less
Amenities and facilities
Very good
Facilities

7.0

Most talked about facilities

Housekeeping

180 mentions

Internet

77 mentions

Breakfast

24 mentions

Food & Dining

19 mentions

Languages spoken

  • English
  • Chinese [Cantonese]
  • Chinese [Mandarin]
  • Hindi
  • Indonesian
  • Spanish
  • Thai

Internet access

  • Free Wi-Fi in all rooms!
  • Wi-Fi in public areas

Things to do, ways to relax

  • Fitness center
  • Sauna
  • Swimming pool [outdoor]
  • Ticket services
  • Tours

Cleanliness and safety

  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • First aid kit
  • Hand sanitizer
  • Physical distancing of at least 1 meter
  • Professional-grade sanitizing services
  • Protective screens in common areas
  • Safe dining setup
  • Staff trained in safety protocol
  • Sterilizing equipment
  • Temperature check for guests and staff

Dining, drinking, and snacking

  • Bar
  • Coffee shop
  • Kitchen
  • Restaurants
  • Room service
  • Vending machine

Services and conveniences

  • Cash withdrawal
  • Contactless check-in/out
  • Convenience store
  • Daily housekeeping
  • Dry cleaning
  • Elevator
  • Facilities for disabled guests
  • Laundromat
  • Laundry service
  • Luggage storage
  • Salon
  • Shops
  • Smoke-free property
  • Smoking area
  • Wheelchair accessible

For the kids

  • Family room

Access

  • Check-in/out [express]
  • Check-in [24-hour]
  • Front desk [24-hour]
  • Pets allowed
  • Security [24-hour]

Getting around

  • Airport transfer
  • Car park [charges apply]
  • Car park [nearby]
  • Car park [on-site]
  • Car power charging station
  • Taxi service

Available in all rooms

  • Air conditioning
  • Free bottled water
  • Hair dryer
  • Heating
  • Ironing facilities
  • Kitchenette
  • Non-smoking
  • Refrigerator
  • Shower
  • Toiletries
Food and dining
Breakfast options
  • American
  • Continental
Restaurants on site

Restaurant

  • Menu: Buffet
Location
488 Swanston Street, Melbourne CBD, Melbourne, Australia, 3053
Excellent
Location

8.5

Airports

  • Essendon Airport (MEB)
    10.5 km
  • Melbourne Airport (MEL)
    18.6 km

Hospital or clinic

  • Central City Community Health Service
    240 m

Shopping

  • Block Arcade
    1.1 km

Convenience store

  • On-site

Cash withdrawal

  • ATM on-site
What's nearby

Popular landmarks

  • Queen Victoria Market
    600 m
  • Melbourne Museum
    780 m
  • Block Arcade
    1.1 km
  • SEA LIFE Melbourne Aquarium
    1.7 km
  • Eureka Skydeck
    1.7 km
  • National Gallery of Victoria
    1.9 km
  • Melbourne Cricket Ground (MCG)
    2.5 km
  • Melbourne Zoo
    2.6 km
  • Royal Botanic Gardens Victoria
    2.9 km
  • Shrine of Remembrance
    2.9 km

Nearby landmarks

  • Swanston Street
    140 m
  • Hardrock@Verve Indoor Climbing Centre
    150 m
  • RMIT Bicycle Parking
    160 m
  • RMIT University
    200 m
  • AVIS Car Rental
    200 m
  • Lin's Asian Grocery
    210 m
  • Kim Lim Car Park
    240 m
  • Central City Community Health Service
    240 m
  • Trades Hall
    260 m
  • Europcar
    280 m
Distances shown are straight-line distances on the map. Actual travel distances may vary.
Property policies
Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

All children are welcome.

Infant 0-1 year(s)
Stay for free if using existing bedding.
Baby cot/crib available upon request
Children 2-17 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 18 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • Reception is open from 07:00 AM to 11:00 PM. Guests arriving outside these hours are requested to contact the property directly prior to arrival so alternative arrangements can be made.
  • A security deposit of AUD 100 is required upon check-in for charges or damages during the stay and will be refunded upon departure.
  • When booking more than 5 rooms, different policies and additional supplements may apply.
Some helpful facts

Check-in/Check-out

  • Check-in from14:00
  • Check-out until10:00

Getting around

  • Distance from city center1 km
  • Travel time to airport (minutes)20

Extras

  • Breakfast charge (unless included in room price)14 AUD

The property

  • Non-smoking rooms/floorsno
  • Number of floors9
  • Number of rooms 100
  • Most recent renovation2011

Parking

  • Daily parking fee25.00 AUD

Reviews of Arrow On Swanston Apartments from real guests

Provided by verified guests of Agoda
7.6
/
10
Cleanliness7.7
Facilities7.0
Location8.5
Room comfort and quality7.4
Service7.6
Value for money7.8
High score for Melbourne
Rating
9+ Exceptional (308)
8-9 Excellent (328)
7-8 Very Good (561)
6-7 Good (298)
<6 Below Expectation (343)
Time of the year
Mar - May (406)
Jun - Aug (441)
Sep - Nov (518)
Dec - Feb (473)
Don't miss out!Users are booking a place in Melbourne every 23 minutes on Agoda.com
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Show reviews that mention 

Showing 1,838 verified guest comments
12345
8.0
Excellent
Charles from Singapore
Family with teens
Standard Twin
Stayed 4 nights in July 2019

Very reasonably priced stay”

This is not a fancy hotel but for the price its a pretty decent place. Staff was friendly and helpful. Location was convenient and walking distance to the free tram zone area and also Victoria Market. Rooms were clean. I have stayed here a few times and will remain my preferred hotel in Melbourne.

Reviewed July 24, 2019

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Dear Charles, Thank you for your review! We enjoy seeing guests returning and are glad to have you as a regular guest! We take great pride in our prime central location and affordably valued serviced apartments. See you again soon, Arrow on Swanston management

Responded August 12, 2019
Arrow On Swanston Apartments
9.2
Exceptional
jinan from Malaysia
Business traveler
Standard Twin
Stayed 2 nights in February 2019

Good hotel to stay on a budget”

If you don’t mind student-like accommodation, then this is ok. Room was way at the back, creepy and the view was an empty store-room in the other building. Could hear plenty of noises coming from neighbouring rooms. The kitchen was fully functioning together with cooking utensils, tv was ok. Bed clean and comfy. Location was great. Overall, ok but if you had a bigger budget, then other hotels would be better.

Reviewed July 18, 2019

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Dear Jinan, Thank you for taking your time to write your review. We are happy to hear you had a good overall stay with us. Hope to see you again soon, Arrow on Swanston

Responded August 12, 2019
Arrow On Swanston Apartments
10.0
Exceptional
Michelle from Thailand
Business traveler
Standard Apartment
Stayed 5 nights in January 2019

THE B EST LONG STAY EVER”

The location is so awsome and so convenient the tram is just right upfront! The room itself i had booked a studio its so spacious and what i love is that working desk is facing a window than a wall so since am here for a business trip and its summer so i can work late with a perfect view and sunlight. As for my first night this is related to the staff - ANKITA (she), had assisted me to change my room on the same day i check-in due to weired smell in the room immediately thought its nigth time; without her i wont be able to be convenient as well comfortable during the rest of my stay. If ever I come next summer I want to stay here again :) HIGHLY RECOMMENDED!

Reviewed July 23, 2019

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Dear Michelle, Thank you for your lovely review! It warms our hearts to hear that you had such a great long stay with us and enjoyed our spacious comfortable rooms. Our lovely staff will do everything possible to make your stay as perfect as possible and we appreciate your kind words. See you next summer! Arrow on Swanston Management

Responded August 12, 2019
Arrow On Swanston Apartments
8.4
Excellent
Frances from Australia
Family with young children
Two Bedroom Apartment
Stayed 1 night in July 2019

Great budget stay”

Very easy to locate with handy parking. We requested a baby cot and it was ready when we arrived. Beds were comfy and room was clean. The pool is strangely located, but would do the job if you wanted a cool off in summer. We will definitely consider staying here again - very cheap and real close to some excellent CBD landmarks.

Reviewed July 08, 2019

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Dear Frances, Thank you for your lovely review! We are glad to hear you enjoyed your stay and out top of the line services. Hope to see you again soon! Arrow on Swanston management

Responded August 12, 2019
Arrow On Swanston Apartments
8.4
Excellent
Charles from Singapore
Couple
Standard Twin
Stayed 4 nights in April 2019

Excellent value for short stay in Melbourne”

Centrally located with decent clean room at good value. The staff are helpful. Hotel is walking distance to the city centre and just outside the free tram zone area. There amenities and eateries nearby.

Reviewed April 18, 2019

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Hey there, Charles. We are so glad you had a good time. Hope to see you again on your next visit to Melbourne. Regards, Front Office team

Responded June 03, 2019
Arrow On Swanston Apartments
8.4
Excellent
Katie from United Kingdom
Couple
Standard Twin
Stayed 4 nights in March 2019

Excellent location, friendly and helpful staff and good value for money...”

We have stayed here previously and without hesitation we booked again. The location is excellent. It is within short walking distance to the centre and free tram zone, but there is also a tram stop just outside. We also found the location quiet despite the proximity to the centre. I would describe the apartment as small and no frills, but it is comfortable and it completely suited our needs. There is a pool and a gym next door, but not very inviting and so we didn’t use. The only real disappointment was that on the last day, I checked under the beds to make sure we hadn’t left anything behind Only to find rubbish left behind by previous guests. Nevertheless, I would still recommend a stay without hesitation.

Reviewed March 21, 2019

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Dear Katie, We are pleased to know that you had a comfortable stay. We apologise regarding the rubbish that was left behind. We have informed the Housekeeping Supervisor regarding the incident. Thank you for your feedback. We hope ot see you again in the near future. Kind Regards, Arrow on Swanston

Responded March 22, 2019
Arrow On Swanston Apartments
10.0
Exceptional
Chi from Hong Kong SAR, China
Group
One Bedroom Apartment
Stayed 6 nights in March 2019

Totally recommended”

The location is so convenient that just 10-15mins walk is needed to get to the city center. Most importantly, the apartment is so big that we can watch the TV in the living room while cooking in the pantry. It feels like home. It is a pity that it is not really near to the pick up point for most tours.

Reviewed March 18, 2019

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Dear Chi, We appreciate the feedback you have provided and thank you for choosing to stay at Arrow on Swanston. We hope to see you again in the near future. Kind Regards, Arrow on Swanston

Responded March 19, 2019
Arrow On Swanston Apartments
8.0
Excellent
Melissa from Australia
Family with young children
Family Apartment
Stayed 1 night in March 2019

Great stay”

Fantastic stay Excellent for the price Very clean Rooms on the smaller side but only there to sleep Room facing the street was bit noisy (was Saturday night so expected!) Lovely coffee shop at the front Tram right outside Won’t hesitate to stay again ♥️

Reviewed March 18, 2019

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Dear Melissa, Thank you for the great feedback. It was a pleasure having you and we are pleased that you enjoyed your time with us. We look forward to seeing you again soon. Kind Regards, Arrow on Swanston

Responded March 19, 2019
Arrow On Swanston Apartments
9.2
Exceptional
Linda from Australia
Couple
One Bedroom Apartment
Stayed 3 nights in January 2019

Great value Melbourne CBD accommodation”

The staff were great and the room really clean as always, but the furnishings are a bit shabby and the bed definitely needs replacing. We feel upgrades are definitely required in the last few rooms we stayed in, but still good value for the CBD

Reviewed March 02, 2019

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Dear Linda, Thank you for staying at Arrow on Swanston. We apologise for the inconvenience. Rest assured that we will take actions on your feedback. We hope to see you again soon. Kind Regards, Front Office Manager

Responded March 04, 2019
Arrow On Swanston Apartments
9.6
Exceptional
Greg from Australia
Solo traveler
Standard Apartment
Stayed 1 night in June 2019

Awesome”

Great rooms. Extremely clean. Excellent customer service. Public transportation near by. Close to the city.

Reviewed June 27, 2019

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Dear Greg, Thank you for your lovely review! We are happy to hear you enjoyed your stay with us. We strive to maintain the highest standards and customer service in any given time. Hope to see you again soon, Arrow on Swanston management

Responded August 12, 2019
Arrow On Swanston Apartments
8.0
Excellent
CHUA from Malaysia
Family with young children
Deluxe One Bedroom Apartment
Stayed 3 nights in June 2019

Close to CBD”

Very close to CBD and Victoria Market. Around 10mins walk. Car parking is available behind the apartment with Aud25 per night which is convenient. Freezone tram is also nearby. Hotel provide free baggage concierge. Which is very good for us to leave our baggages there while our flights are at late evening. Staffs are helpful to answer my enquiries too.

Reviewed June 16, 2019

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Dear Chua, Thank you for your review, We are glad to hear that you enjoyed your stay with us and our hotel's prime location allowing an easy visit to Melbourne CBD. We take great care of making our guests feel at home and supplying convenient services such as parking and luggage storage making your stay as comfortable and stress free as possible! We hope to see you again soon, Arrow on Swanston Management

Responded August 12, 2019
Arrow On Swanston Apartments
10.0
Exceptional
Ana from Colombia
Family with teens
Standard Twin
Stayed 7 nights in June 2019

Outstanding Service and Rooms”

The hotel is ideally arranged for seeing downtown Melbourne. The eateries and city are all inside simple strolling. The room was astounding- roomy, clean and not to specify the bed was greatly comfortable. Being able to walk from your room to all the civilities that Arrow must offer, was exceptionally helpful. The customer service table treats you amazingly and you do not need to worry about security and transport to town. Hotel service is professional, and reliable.

Reviewed June 16, 2019

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Dear Ana, Thank you for your kind words! We are so happy to hear you enjoyed your stay with us. We take great pride in our personal and warm customer service and our professional staff, our prime location and spacious rooms! We hope to see you again soon! Kind regards, Arrow on Swanston management

Responded August 12, 2019
Arrow On Swanston Apartments
8.8
Excellent
SARAZIN from Malaysia
Couple
Studio Apartment
Stayed 6 nights in March 2019

Very good service”

We checked in and left our bags around noon, while waiting for our room to be ready, we walked around the neighbourhood. It is very near to Queen Victoria Market, tram is right in front of the aprtment. We booked the studio apartment, but there's some problems with the air conditioner. We were quickly upgraded to a larger studio apartment which we were very grateful. Food is so easily available around the area, all within walking distance

Reviewed May 07, 2019

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Terima kasih, Sarazin of Malaysia! Glad you enjoyed your stay. Hope to see you again soon, and thanks once again for the feedback! Regards, Front Office team

Responded May 29, 2019
Arrow On Swanston Apartments
8.0
Excellent
Waranun from Thailand
Group
Deluxe One Bedroom Apartment
Stayed 1 night in December 2018

Very good”

One staff and one problem guest asked many questions while we were checking in, he walked to ask and staff turn to help him called for booking trip and time almost 11pm we have to wait until conversation end! She is a nice staff and try to help guests anyway. The light bulb in the kitchen is burnt out but nice and big room for group and good facilities.

Reviewed January 09, 2019

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Dear Waranun, Thank you for staying at Arrow on Swanston. We apologise for the inconvenience caused upon check in. Thank you for your feedback. We hope to see you again soon. Kind Regards, Front Office Manager

Responded January 10, 2019
Arrow On Swanston Apartments
9.6
Exceptional
Kim from Vietnam
Solo traveler
Standard Twin
Stayed 7 nights in October 2018

An ideal place for backpacker ”

First of all, I would like to thank all of you for giving us a nice trip when I stay there. The factor that I feel the most satisfied is staff. All of them are really friendly, helpful and sympathetic. They did me a favor that I can stay until 12PM because of my late flight. Especially, I wanna thanks to Indian girl (I’m sorry for forgetting your name), she gave me a detail advices for Dadenong Ranges and Puffing Billy stream train and help me to book a Uber to go to the airport because I missed the SkyBus, and other beautiful girl helped me to book a tour to Phillip island. They are worth visiting if you go to Melbourne. But I would recommend that all of receptionists should be more careful when giving information for guests, I definitely feel disappointed in your answer about shuttle bus, but fortunately, with the help of India girl, I can go to the airport on time. About the facilities and cleanliness : I feel totally satisfied with full facilities inside room. Everything is lovely and perfect as their advertisement. Everyday, housekeeping clean room very carefully (but they will off on Sunday). Thanks for everyone! In particularly, this hotel is located in an ideal place. There is tram station in front of the hotel, so it is very convenient for me to move around Melbourne, and it takes me just 8 minutes to walk to Victoria market and some other interesting places.

Reviewed January 03, 2019

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Dear Kim, Thank you for staying at Arrow on Swanston. Thank you for the great feedback. We are glad that you enjoyed your stay and had a great time in Melbourne. We hope to see you again in the near future. Kind Regards, Front Office Manager

Responded January 08, 2019
Arrow On Swanston Apartments
8.0
Excellent
Indrawati from Australia
Couple
Studio Apartment
Stayed 3 nights in December 2018

nice located hotel with complete facilities”

the staff at the hotel were friendly, helpful and understanding. the room is small but it is clean and complete with kitchenette and full size fridge. the conditioning shampoo was very good and had nice smell. we'd need to walk about 200 meters to the free zone tram area to the city centre. the Skybus Link pick up area was about 100 meters walk.

Reviewed December 24, 2018

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Dear Indra, Thank you for the feedback. We are happy that our staff was welcoming and that you enjoyed the stay at our hotel. We look forward to seeing you in the future! Kind Regards, Arrow on Swanston Team

Responded December 28, 2018
Arrow On Swanston Apartments
8.8
Excellent
Simon from Singapore
Couple
Standard Twin
Stayed 2 nights in November 2018

Travelers with Heavy/Multiple Luggage Take Note ”

We stayed at Arrow On Swanston at the last leg of our Sydney-Melbourne vacation so were naturally laden with plenty of heavy luggage. Parking was reasonable at AUD18 per day and there were ample spaces. However, one has no access to the staircases so had to walked up (& down) the car ramp to the apartments. Coupled with the back entrance is currently under renovation so we had to go around to the front which was made worse by the cobbled street which made pushing the luggage on wheels very difficult. The main entrance is a single lane so is not possible to do loading & unloading without obstructing traffic. The end results of the hauling of the luggage is the aggregation of my spinal condition which required medical attention when I came back. Other then the parking issue, the location is fantastic as its 10min to QVM and 20min to Bourke Street Mall. We had intended to take the trams (right outside the apartments or the free tram slightly away) but find out we can walkinstead.

Reviewed November 15, 2018

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Dear Simon, Thank you for staying at Arrow on Swanston. We apologise for the inconvenience caused due to a long way from the parking to the main entrance as the back entrance is under construction. We are trying our very best to have it done soon. Thank you for your feedback. We hope to see you again in the near future. Kind Regards, Front Office Manager

Responded November 19, 2018
Arrow On Swanston Apartments
10.0
Exceptional
Dian from Australia
Solo traveler
Standard Twin
Stayed 3 nights in October 2018

This would be my favorit place to stay in the heart of Melbourne CBD”

Came earlier in the morning to store my bags in reception but to my surprise she allowed me to get intoy room right away. No need to wait till 2 pm like normal checking time. I really aporeciate this because I just had 5 hours delayed and problem with sharing accomodation booking. My room is clean and spacious with microwave, fridge and stove. A lot of space to store luggages, with dine area and also comfy couch. Great value for your money. Close to Queen Vic market and tram is right infront od your door.

Reviewed October 29, 2018

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Dear Dian, Thank you for your outstanding feedback. We are pleased to know that you were happy with your overall stay. We hope to see you again on your next visit to Melbourne. Kind Regards, Front Office Manager

Responded October 30, 2018
Arrow On Swanston Apartments
8.0
Excellent
Cecil from Australia
Family with young children
Deluxe One Bedroom Apartment
Stayed 4 nights in September 2018

Very good”

It was a good place to stay in close to everything, except the shower it was really small for anyone even for my 5yo he noticed how small and tight it was, but beside that everything was good, we didn’t really stay inside we were out and about all the time enjoying what Melbourne had to offer.

Reviewed October 04, 2018

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Dear Cecil, Thank you for staying at Arrow on Swanston. We are pleased to know that you enjoyed your stay and had a great time in Melbourne. We appreciate your feedback, thank you. We hope to see you again in the near future. Kind Regards, Front Office Manager

Responded October 05, 2018
Arrow On Swanston Apartments
9.6
Exceptional
Wong from Malaysia
Family with teens
Two Bedroom Apartment
Stayed 11 nights in July 2019

We enjoyed our stay in this cosy two bedroom appartment . The location was great. ”

Superb location to go everywhere with the tram station within 100 m. We conveniently walk to shops and cafes.

Reviewed July 17, 2019

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Dear Wong, Thank you for your review! We are happy you enjoyed your stay with us. Hope to see you again soon, Arrow on Swanston

Responded August 12, 2019
Arrow On Swanston Apartments
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