This property is in high demand!
Booked 246 times
Booked 246 times
920 meters to public transportation
Located in heart of Melbourne
Free Wi-Fi in all rooms!
|Value for money||7.8|
|Distance to city center||1 km|
|Nearest airport||Essendon Airport (MEB)|
|Distance to airport||10.5 km|
"Location is good, close to city centre."
31 December 2018
"Location is very convenient."
29 December 2018
"We stayed in a two bedroom apartment and the size is perfect for a family of three."
29 December 2018
"First of all, I would like to thank all of you for giving us..."
3 January 2019
With an ideal location in the heart of Melbourne, Arrow On Swanston Apartments is a serviced accommodation perfect for both short and long term stays. A collection of bistros, bars, cafes, and other eateries - all within walking distance - are there for you to choose from. Should you fancy a further trip around Melbourne, the city’s tram stops are just outside your doorstep. All its apartments feature a fully equipped kitchen, bathroom with shower, direct dial telephone, broadband internet access, reverse cycle air-conditioning/heating, and coffee/tea making facilities. Arrow On Swanston Apartments also offers modern facilities and services that guests will greatly benefit from, such as 24-hour security systems, electronic card access, onsite secure undercover parking, coin-operated guest laundry, a gymnasium, a sauna, an outdoor 25 meter swimming pool, conference and function facilities, a hair and beauty salon, and a convenience store. A versatile accommodation, Arrow On Swanston Apartments makes a perfect place that will suit any kind of travelers.
"Coffee in lobby cafe also very good!"
26 November 2018
Children and extra beds
Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.
All children are welcome.
|Guest's age||Extra bed|
Infant 0-1 year(s)
Stay for free if using existing bedding.
Baby cot/crib available upon request
Children 2-3 year(s)
Must use an extra bed
If you need an extra bed, it will incur an additional charge.
Guests 4 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Show reviews that mention
Very reasonably priced stay”
This is not a fancy hotel but for the price its a pretty decent place. Staff was friendly and helpful. Location was convenient and walking distance to the free tram zone area and also Victoria Market. Rooms were clean. I have stayed here a few times and will remain my preferred hotel in Melbourne.
Dear Charles, Thank you for your review! We enjoy seeing guests returning and are glad to have you as a regular guest! We take great pride in our prime central location and affordably valued serviced apartments. See you again soon, Arrow on Swanston management
Good hotel to stay on a budget”
If you don’t mind student-like accommodation, then this is ok. Room was way at the back, creepy and the view was an empty store-room in the other building. Could hear plenty of noises coming from neighbouring rooms. The kitchen was fully functioning together with cooking utensils, tv was ok. Bed clean and comfy. Location was great. Overall, ok but if you had a bigger budget, then other hotels would be better.
Dear Jinan, Thank you for taking your time to write your review. We are happy to hear you had a good overall stay with us. Hope to see you again soon, Arrow on Swanston
THE B EST LONG STAY EVER”
The location is so awsome and so convenient the tram is just right upfront! The room itself i had booked a studio its so spacious and what i love is that working desk is facing a window than a wall so since am here for a business trip and its summer so i can work late with a perfect view and sunlight. As for my first night this is related to the staff - ANKITA (she), had assisted me to change my room on the same day i check-in due to weired smell in the room immediately thought its nigth time; without her i wont be able to be convenient as well comfortable during the rest of my stay. If ever I come next summer I want to stay here again :) HIGHLY RECOMMENDED!
Dear Michelle, Thank you for your lovely review! It warms our hearts to hear that you had such a great long stay with us and enjoyed our spacious comfortable rooms. Our lovely staff will do everything possible to make your stay as perfect as possible and we appreciate your kind words. See you next summer! Arrow on Swanston Management
Great budget stay”
Very easy to locate with handy parking. We requested a baby cot and it was ready when we arrived. Beds were comfy and room was clean. The pool is strangely located, but would do the job if you wanted a cool off in summer. We will definitely consider staying here again - very cheap and real close to some excellent CBD landmarks.
Dear Frances, Thank you for your lovely review! We are glad to hear you enjoyed your stay and out top of the line services. Hope to see you again soon! Arrow on Swanston management
Excellent value for short stay in Melbourne”
Centrally located with decent clean room at good value. The staff are helpful. Hotel is walking distance to the city centre and just outside the free tram zone area. There amenities and eateries nearby.
Hey there, Charles. We are so glad you had a good time. Hope to see you again on your next visit to Melbourne. Regards, Front Office team
Excellent location, friendly and helpful staff and good value for money...”
We have stayed here previously and without hesitation we booked again. The location is excellent. It is within short walking distance to the centre and free tram zone, but there is also a tram stop just outside. We also found the location quiet despite the proximity to the centre. I would describe the apartment as small and no frills, but it is comfortable and it completely suited our needs. There is a pool and a gym next door, but not very inviting and so we didn’t use. The only real disappointment was that on the last day, I checked under the beds to make sure we hadn’t left anything behind Only to find rubbish left behind by previous guests. Nevertheless, I would still recommend a stay without hesitation.
Dear Katie, We are pleased to know that you had a comfortable stay. We apologise regarding the rubbish that was left behind. We have informed the Housekeeping Supervisor regarding the incident. Thank you for your feedback. We hope ot see you again in the near future. Kind Regards, Arrow on Swanston
The location is so convenient that just 10-15mins walk is needed to get to the city center. Most importantly, the apartment is so big that we can watch the TV in the living room while cooking in the pantry. It feels like home. It is a pity that it is not really near to the pick up point for most tours.
Dear Chi, We appreciate the feedback you have provided and thank you for choosing to stay at Arrow on Swanston. We hope to see you again in the near future. Kind Regards, Arrow on Swanston
Fantastic stay Excellent for the price Very clean Rooms on the smaller side but only there to sleep Room facing the street was bit noisy (was Saturday night so expected!) Lovely coffee shop at the front Tram right outside Won’t hesitate to stay again ♥️
Dear Melissa, Thank you for the great feedback. It was a pleasure having you and we are pleased that you enjoyed your time with us. We look forward to seeing you again soon. Kind Regards, Arrow on Swanston
Great value Melbourne CBD accommodation”
The staff were great and the room really clean as always, but the furnishings are a bit shabby and the bed definitely needs replacing. We feel upgrades are definitely required in the last few rooms we stayed in, but still good value for the CBD
Dear Linda, Thank you for staying at Arrow on Swanston. We apologise for the inconvenience. Rest assured that we will take actions on your feedback. We hope to see you again soon. Kind Regards, Front Office Manager
Great rooms. Extremely clean. Excellent customer service. Public transportation near by. Close to the city.
Dear Greg, Thank you for your lovely review! We are happy to hear you enjoyed your stay with us. We strive to maintain the highest standards and customer service in any given time. Hope to see you again soon, Arrow on Swanston management
Close to CBD”
Very close to CBD and Victoria Market. Around 10mins walk. Car parking is available behind the apartment with Aud25 per night which is convenient. Freezone tram is also nearby. Hotel provide free baggage concierge. Which is very good for us to leave our baggages there while our flights are at late evening. Staffs are helpful to answer my enquiries too.
Dear Chua, Thank you for your review, We are glad to hear that you enjoyed your stay with us and our hotel's prime location allowing an easy visit to Melbourne CBD. We take great care of making our guests feel at home and supplying convenient services such as parking and luggage storage making your stay as comfortable and stress free as possible! We hope to see you again soon, Arrow on Swanston Management
Outstanding Service and Rooms”
The hotel is ideally arranged for seeing downtown Melbourne. The eateries and city are all inside simple strolling. The room was astounding- roomy, clean and not to specify the bed was greatly comfortable. Being able to walk from your room to all the civilities that Arrow must offer, was exceptionally helpful. The customer service table treats you amazingly and you do not need to worry about security and transport to town. Hotel service is professional, and reliable.
Dear Ana, Thank you for your kind words! We are so happy to hear you enjoyed your stay with us. We take great pride in our personal and warm customer service and our professional staff, our prime location and spacious rooms! We hope to see you again soon! Kind regards, Arrow on Swanston management
Very good service”
We checked in and left our bags around noon, while waiting for our room to be ready, we walked around the neighbourhood. It is very near to Queen Victoria Market, tram is right in front of the aprtment. We booked the studio apartment, but there's some problems with the air conditioner. We were quickly upgraded to a larger studio apartment which we were very grateful. Food is so easily available around the area, all within walking distance
Terima kasih, Sarazin of Malaysia! Glad you enjoyed your stay. Hope to see you again soon, and thanks once again for the feedback! Regards, Front Office team
One staff and one problem guest asked many questions while we were checking in, he walked to ask and staff turn to help him called for booking trip and time almost 11pm we have to wait until conversation end! She is a nice staff and try to help guests anyway. The light bulb in the kitchen is burnt out but nice and big room for group and good facilities.
Dear Waranun, Thank you for staying at Arrow on Swanston. We apologise for the inconvenience caused upon check in. Thank you for your feedback. We hope to see you again soon. Kind Regards, Front Office Manager
An ideal place for backpacker ”
First of all, I would like to thank all of you for giving us a nice trip when I stay there. The factor that I feel the most satisfied is staff. All of them are really friendly, helpful and sympathetic. They did me a favor that I can stay until 12PM because of my late flight. Especially, I wanna thanks to Indian girl (I’m sorry for forgetting your name), she gave me a detail advices for Dadenong Ranges and Puffing Billy stream train and help me to book a Uber to go to the airport because I missed the SkyBus, and other beautiful girl helped me to book a tour to Phillip island. They are worth visiting if you go to Melbourne. But I would recommend that all of receptionists should be more careful when giving information for guests, I definitely feel disappointed in your answer about shuttle bus, but fortunately, with the help of India girl, I can go to the airport on time. About the facilities and cleanliness : I feel totally satisfied with full facilities inside room. Everything is lovely and perfect as their advertisement. Everyday, housekeeping clean room very carefully (but they will off on Sunday). Thanks for everyone! In particularly, this hotel is located in an ideal place. There is tram station in front of the hotel, so it is very convenient for me to move around Melbourne, and it takes me just 8 minutes to walk to Victoria market and some other interesting places.
Dear Kim, Thank you for staying at Arrow on Swanston. Thank you for the great feedback. We are glad that you enjoyed your stay and had a great time in Melbourne. We hope to see you again in the near future. Kind Regards, Front Office Manager
nice located hotel with complete facilities”
the staff at the hotel were friendly, helpful and understanding. the room is small but it is clean and complete with kitchenette and full size fridge. the conditioning shampoo was very good and had nice smell. we'd need to walk about 200 meters to the free zone tram area to the city centre. the Skybus Link pick up area was about 100 meters walk.
Dear Indra, Thank you for the feedback. We are happy that our staff was welcoming and that you enjoyed the stay at our hotel. We look forward to seeing you in the future! Kind Regards, Arrow on Swanston Team
Travelers with Heavy/Multiple Luggage Take Note ”
We stayed at Arrow On Swanston at the last leg of our Sydney-Melbourne vacation so were naturally laden with plenty of heavy luggage. Parking was reasonable at AUD18 per day and there were ample spaces. However, one has no access to the staircases so had to walked up (& down) the car ramp to the apartments. Coupled with the back entrance is currently under renovation so we had to go around to the front which was made worse by the cobbled street which made pushing the luggage on wheels very difficult. The main entrance is a single lane so is not possible to do loading & unloading without obstructing traffic. The end results of the hauling of the luggage is the aggregation of my spinal condition which required medical attention when I came back. Other then the parking issue, the location is fantastic as its 10min to QVM and 20min to Bourke Street Mall. We had intended to take the trams (right outside the apartments or the free tram slightly away) but find out we can walkinstead.
Dear Simon, Thank you for staying at Arrow on Swanston. We apologise for the inconvenience caused due to a long way from the parking to the main entrance as the back entrance is under construction. We are trying our very best to have it done soon. Thank you for your feedback. We hope to see you again in the near future. Kind Regards, Front Office Manager
This would be my favorit place to stay in the heart of Melbourne CBD”
Came earlier in the morning to store my bags in reception but to my surprise she allowed me to get intoy room right away. No need to wait till 2 pm like normal checking time. I really aporeciate this because I just had 5 hours delayed and problem with sharing accomodation booking. My room is clean and spacious with microwave, fridge and stove. A lot of space to store luggages, with dine area and also comfy couch. Great value for your money. Close to Queen Vic market and tram is right infront od your door.
Dear Dian, Thank you for your outstanding feedback. We are pleased to know that you were happy with your overall stay. We hope to see you again on your next visit to Melbourne. Kind Regards, Front Office Manager
It was a good place to stay in close to everything, except the shower it was really small for anyone even for my 5yo he noticed how small and tight it was, but beside that everything was good, we didn’t really stay inside we were out and about all the time enjoying what Melbourne had to offer.
Dear Cecil, Thank you for staying at Arrow on Swanston. We are pleased to know that you enjoyed your stay and had a great time in Melbourne. We appreciate your feedback, thank you. We hope to see you again in the near future. Kind Regards, Front Office Manager
We enjoyed our stay in this cosy two bedroom appartment . The location was great. ”
Superb location to go everywhere with the tram station within 100 m. We conveniently walk to shops and cafes.
Dear Wong, Thank you for your review! We are happy you enjoyed your stay with us. Hope to see you again soon, Arrow on Swanston
920 meters to public transportation
Located in heart of Melbourne
Free Wi-Fi in all rooms!