Worth it! ”

Location is good. Just few meters away from southern cross station. I used the skybus going to tullamarine airport and just need to push my luggage for a short distance. There's a 7-11 nearby so you can grt something at the middle of the night. I got thr matchbox room but got upgraded to double room. Room is decent for 1 or 2 people. Shower room is small but still bearable. Eater pressure is strong too. Shampoo, bodywash, soap, towels are provided but no toothbrush. So you have to bring your own. No complimentary bottled water. I haven't tried their breakfast so i cant comment on that. I also needed to give 100aud deposit which you can get back after you checked out. Overall it was a great stay! I will book it again if I'm in Melbourne.

Accesible, convenient, along free tram zone”

14 nights and no complaint. The room size is enough for couple, though the toilet is really small but manageable, almost all basic amenities are present. Even steam iron. Bathrobe and slippers are not provided just bring your own. You should also have to buy your own drinking water but not a problem because 7-11 is just at the corner of the street. Theres also supermarket at the southern cross station and in front of it is a convenience store. Coles is just beside Spencer Outlet and always open until late. Check for the electric outlet, here is very much different from philippines. Good thing we dont need to buy connector but the staff let us borrowed what they have. Daily housekeeping is good but you just have to request if you want to vacuum floor or change beddings. Staffs are polite just ask what you need.

Exceptional”

The staff were helpful and friendly and usually asked me how I was doing. I told the one who led me to my room about the concert and Masterclass I was attending and she actually asked me how they went. The bathroom is small and tight though, esp the sink and shower. The fridge door was a bit cranky.

Great location good staff clean rooms”

Clean room and close to city and great staff

Excellent”

Everything is great, except for the bathroom. It is too small.

Great location, lovely hotel”

I stayed here for two nights as a solo traveller. I chose it based on the good reviews and the its location, particularly being close to Skybus. The hotel was nice and clean , staff fantastic and the location perfect. The only downside for me was that there was no common lounge to sit in the hotel. You had to either be in your room or out. Of course not such a big issue if you are there on business or planning to be out anyway. Overall very pleasant experience and good value for money.

Good hotel but the bed was rock hard and left me sleep deprived and sore for 3 days. ”

When I did their survey and complained about the bed all I got was a pre-written apology that did nothing to make me feel they actually cared. That they caused considerable pain in order to save money as harder the bed the more durable it is.

Good price in a perfect location but improvements required”

Location is perfect and the price is competitive. Having said that, certain things need improvement which should not affect their price point. Both my pillows were lumpy so sleep was not great. Room was clean but the floor squeaks a lot! Bathroom is clean and functional. The ironing board was a waste of time because there was hardly any padding on it to iron clothes properly. The WORST bit was that I found hair of the curly kind in the filter of the kettle. Luckily I could remove the filter so i didn't bother complaining as complaining wouldn't have changed anything.

.”

Great location & value for the money.

Comfortable & Clean Room, Good Location, Helpful Staffs”

The room is not as small as described by other travelers. Instead, the room size is just nice and I'm impressed with how the hotel utilize space so effectively. We stayed at a ShoeBox and a Trio Room. Trio is very spacious and worth every penny. ShoeBox is slightly smaller but we have enough space to walk around in the room. Fret not, 2 luggage can be opened on the floor and still, we have enough space to move around. The shower space might be a little small for Caucasians but it's perfectly okay for Asians. The room is very clean, toilet is spotless and towels are replaced every day. The room was cleaned everyday. The room is facilitated with all essentials: towels, toiletries, coffee & tea, iron & hair dryer. The hotel located at strategic location where Coles and 2 tram stops are within walking distance. Crown casino is just a 3 min walk away. Will definitely return to this hotel in the future!

Comfortable & Clean Room, Good Location, Helpful Staffs”

The room is not as small as described by other travelers. Instead, the room size is just nice and I'm impressed with how the hotel utilize space so effectively. We stayed at a ShoeBox and a Trio Room. Trio is very spacious and worth every penny. ShoeBox is slightly smaller but we have enough space to walk around in the room. Fret not, 2 luggage can be opened on the floor and still, we have enough space to move around. The shower space might be a little small for Caucasians but it's perfectly okay for Asians. The room is very clean, toilet is spotless and towels are replaced every day. The room was cleaned everyday. The room is facilitated with all essentials: towels, toiletries, coffee & tea, iron & hair dryer. The hotel located at strategic location where Coles and 2 tram stops are within walking distance. Crown casino is just a 3 min walk away. Will definitely return to this hotel in the future!

Great Location, great staff”

Except it was hard to hang towel and things in the bathroom, it is a great accommodation. Helpful staff, great location, nice room, good value. This is the 2nd stay in this hotel in the month and will stay again next time.

Top value, and best location for Skybus”

I was travelling to airport early in the morning, and this hotel is minutes walk from the Skybus. Hotel is small, and perfectly presented. Staff are extra friendly and hospitable. They upgraded me to a standard room for the price of shoebox room and included free breakfast. Really enjoyed my stay. Excellent value for money.

Wonderful stay at Best Western ”

It met our needs - I understand what people meant about the bathroom being tiny, but it wasn’t an issue. Shower was nice and hot. I really liked the style and design of hotel - tiny - but cute n quirky! Loved the rooftop - a lil oasis amidst a concrete jungle. Will definitely stay again.

Great location & good value ”

stayed here for 2 nights as a short city break the location is good with easy access to shops and amenities with excellent access to public transport. Staff were helpful and accommodating. The hotel has a small cafe attached to it which serves a good value breakfast in very quirky surroundings...the only downside to the cafe is it's opening hours are limited.

Great & Charming Hotel”

Picked to stay this hotel because of the tiny bathroom (curious), location, affordable rate & guests’ good reviews. Truly, the staff were friendly & professional. The room was clean & cosy..... Almost prefect except some noise from the train line. Love their interior decorations, rooftop garden & the cafe. Would stay again but upgrade to quiet room.

Great choice to stay in Melbourne”

Good price comparing to the room and location. Just few walk from airport skybus and free tram. Also, many nice cafes and restaurants nearby. The minus point only goes for too tiny shower room but well...few days you ll get used to with it.

Small hotel just outside main shopping area...but close to river”

We had two rooms for two nights. Staff was very helpful and professional. We arrived early and they managed to give us rooms several hours before check-in time. This was big bonus. Rooms then again were extremely small, but this was something I had read about earlier. You get what you pay so not a big deal. We are normal weight people but anyone bigger probably cannot fit out from the shower with was made like a doll house ;) Internet had issues and not easy working with own wifi. But that seems to be problem everywhere in Australia. I hate browser log-in when it is difficult for older people to keep logging in every time.

Location, Clean, Safe”

Superb location, within walking distance from Spencer station sky bus terminal. Arrived 2am and able to check in without issues. Place is clean and modern. Near backpacker area however secure and quiet. Walking distance to free tram and Crown, convenient location.

A cozy modern welcoming place”

I was very happy to get an upgrade to a bigger room, but unfortunately i had to decline the kind gesture as i found the room is too big for myself. Enjoyed my 4 days staying here. Love the coziness and interior design of the room. Best location with short walking distance to Southern Cross Stations, shopping malls (South Wharf) & supermarkets (Metro & Coles) nearby. Or you can just hop onto the free trams to get to the central.