Best Western Melbourne City
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8.1
Excellent
/10
(3760 reviews)See what guests said
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9.0
Exceptional
Location rating score
Exceptional location - Inside city center
Popular neighborhood
  • Melbourne Aquarium290 m
  • Emporium Melbourne1.17 km
  • Federation Square1.26 km
  • National Gallery of Victoria1.28 km
  • Queen Victoria Market1.52 km
  • State Library of Victoria1.52 km
  • Old Melbourne Gaol1.7 km
  • Shrine of Remembrance1.95 km
  • Melbourne Museum2.39 km
  • Melbourne Cricket Ground2.48 km
  • Free Wi-Fi
    2017

    Best Western Melbourne City

    16 Spencer Street, Melbourne CBD, Melbourne, Australia - See map

    This property is in high demand!

    Booked 20 times

    "Loved the unique interior a refreshing surprise for a Best Western."
    Jodie - 9 June 2018
    Exceptional reputation
    Recommended by 91% of guests
    Excellent cleanliness
    8.2 rating for cleanliness
    Excellent comfort
    8.0 room quality and comfort
    Excellent service
    8.0 rating for service
    • 370 meters to public transportation

    • Located in heart of Melbourne

    • Free Wi-Fi in all rooms!

    • Air conditioning

    • Daily housekeeping

    Cheaper than 98% of all properties in Melbourne in the last 24 hoursCompared to 6,142 Melbourne properties at Agoda for various dates
    Property ranking|Compared to 6,142 Melbourne properties
    See all rankings
    Location score
    9.0/10
    Room comfort score
    8.0/10
    Cheapest price score
    Value for money score
    8.0/10
    Better than
    98
    %
    of Melbourne properties
    Better than
    98
    %
    of Melbourne properties
    Better than
    98
    %
    of Melbourne properties
    Better than
    96
    %
    of Melbourne properties
    Value for money8.0
    Distance to city center0.5 KM
    Location rating9.0
    Nearest airportEssendon Airport (MEB)
    Distance to airport11.5 km

    Rooms available at Best Western Melbourne City

    8.0
    Very good
    Room comfort & quality
    Standard King
    Standard King
    ...
    • Room size: 17 m²/183 ft²
    • Non-smoking
    • 1 king bed
    Enter dates to see prices
    Courtyard Room
    Courtyard Room
    ...
    • Room size: 15 m²/161 ft²
    • Courtyard view
    • 1 queen bed
    Enter dates to see prices
    Rooftop Apartment
    Rooftop Apartment
    ...
    • Room size: 18 m²/194 ft²
    • Non-smoking
    • 2 single beds or 1 king bed
    Enter dates to see prices
    Trio Room
    Trio Room
    ...
    • Room size: 22 m²/237 ft²
    • Non-smoking
    • 3 single beds or 1 single b...
    Enter dates to see prices
    Shoebox
    Shoebox
    ...
    • Room size: 11 m²/118 ft²
    • Non-smoking
    • 1 double bed
    Enter dates to see prices
    Twin
    Twin
    ...
    • Room size: 13 m²/140 ft²
    • Non-smoking
    • 2 single beds
    Enter dates to see prices
    Matchbox
    Matchbox
    ...
    • Non-smoking
    • Shower
    • 1 single bed
    Enter dates to see prices
    Matchbox Single Room
    Matchbox Single Room
    ...
    • Shower
    • 1 single bed
    Enter dates to see prices
    Junior Suite
    Junior Suite
    ...
    • Room size: 13 m²/140 ft²
    • City view
    Enter dates to see prices
    Double With Double Bed
    Double With Double Bed
    ...
    • Room size: 12 m²/129 ft²
    Enter dates to see prices

    What people love about Best Western Melbourne City

    • 7.6
      Very good

      "The room had 3 single beds which was ideal and a great size."

      Adrian

      |

      3 December 2018

    • 6.8
      Good
      Location

      "Location is accessible to trams and easy to navigate around."

      Yean

      |

      5 November 2018

    • 7.2
      Very good
      Staff 

      "On the plus side, bed was comfortable and staff friendly."

      Caryn

      |

      6 December 2018

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    More about Best Western Melbourne City

    More about Best Western Melbourne City

    10.0
    Exceptional

    "Location was really convenient for Southern Cross rail stati..."

    Barry

    |

    12 January 2019

    An overview

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    Most talked about facilities

    Housekeeping
    215 mentions
    Breakfast
    47 mentions
    Internet
    40 mentions
    Food & Dining
    7 mentions

    What they offer

    10.0
    Exceptional
    Staff 

    "On arrival, the guy on reception was friendly and keen to he..."

    Barry

    |

    12 January 2019

    View all reviews
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    Nearest essentials

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
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    Food and dining

    Breakfast options

    Continental

    Restaurants on site

    Olivier's Cafe
    Cuisine:Australian
    Menu:Buffet

    Nearby restaurants

    Australian cuisine
    Australian cuisine
    FIVE66
    40 m Australian, Cafe
    Bertha Brown
    50 m Australian, Bar, Pizza
    Grains
    70 m Australian
    Asian cuisine
    Asian cuisine
    Food Sutra
    130 m Asian, Indian
    Purple Peanuts Japanese Cafe
    190 m Asian, Japanese, Sushi
    Dumpling World
    200 m Asian, Chinese
    Gluten Free
    Gluten Free
    Byblos Bar & Restaurant
    370 m Gluten Free, Lebanese, Mediterranean
    Merchant
    370 m Gluten Free, Italian
    Bar Nacional
    400 m Gluten Free, Mediterranean, Spanish

    What's nearby

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
    Show less

    Property's guest policies

    Show less

    Some helpful facts

    Show less

    Reviews of Best Western Melbourne City from real guests

    Overall rating
    8.1
    Excellent
    From 3760 reviews
    Provided by verified guests of
    Agoda Reviews (1869)Booking.com Reviews (1891)
    Rating via Agoda8.0
    /
    10
    Cleanliness8.2
    Facilities7.4
    Location9.0
    Room comfort and quality8.0
    Service8.0
    Value for money8.0
    High score for Melbourne
    Rating
    9+ Exceptional (291)
    8-9 Excellent (421)
    7-8 Very Good (480)
    6-7 Good (223)
    <6 Below Expectation (132)
    Time of the year
    Mar - May (434)
    Jun - Aug (414)
    Sep - Nov (348)
    Dec - Feb (351)
    All guests (1869)
    All room types
    All languages

    Show reviews that mention 

    Showing 1547 verified guest comments
    12345
    9.6
    Exceptional
    Margareth from Philippines
    Solo traveler
    Matchbox
    Stayed 3 nights in June 2019

    Worth it! ”

    Location is good. Just few meters away from southern cross station. I used the skybus going to tullamarine airport and just need to push my luggage for a short distance. There's a 7-11 nearby so you can grt something at the middle of the night. I got thr matchbox room but got upgraded to double room. Room is decent for 1 or 2 people. Shower room is small but still bearable. Eater pressure is strong too. Shampoo, bodywash, soap, towels are provided but no toothbrush. So you have to bring your own. No complimentary bottled water. I haven't tried their breakfast so i cant comment on that. I also needed to give 100aud deposit which you can get back after you checked out. Overall it was a great stay! I will book it again if I'm in Melbourne.

    Reviewed June 11, 2019
    8.0
    Excellent
    jaylyn from Philippines
    Couple
    Shoebox
    Stayed 13 nights in March 2019

    Accesible, convenient, along free tram zone”

    14 nights and no complaint. The room size is enough for couple, though the toilet is really small but manageable, almost all basic amenities are present. Even steam iron. Bathrobe and slippers are not provided just bring your own. You should also have to buy your own drinking water but not a problem because 7-11 is just at the corner of the street. Theres also supermarket at the southern cross station and in front of it is a convenience store. Coles is just beside Spencer Outlet and always open until late. Check for the electric outlet, here is very much different from philippines. Good thing we dont need to buy connector but the staff let us borrowed what they have. Daily housekeeping is good but you just have to request if you want to vacuum floor or change beddings. Staffs are polite just ask what you need.

    Reviewed May 17, 2019

    Hi Jaylyn, We really appreciate you taking the time to write about your stay and share your experience. I am thrilled you had a lovely stay with us and you found our location convenient for your needs. I will be sure to share your comments with the team and we hope to welcome you back the next time you visit Melbourne. Have a lovely weekend! Warmest Regards, Best Western Melbourne City Hotel

    Responded May 24, 2019
    Best Western Melbourne City
    9.6
    Exceptional
    Winsie from Macau
    Couple
    Shoebox
    Stayed 9 nights in February 2019

    Exceptional”

    The staff were helpful and friendly and usually asked me how I was doing. I told the one who led me to my room about the concert and Masterclass I was attending and she actually asked me how they went. The bathroom is small and tight though, esp the sink and shower. The fridge door was a bit cranky.

    Reviewed March 22, 2019
    10.0
    Exceptional
    antonio from Australia
    Couple
    Trio Room
    Stayed 1 night in July 2019

    Great location good staff clean rooms”

    Clean room and close to city and great staff

    Reviewed July 07, 2019
    8.8
    Excellent
    Wai from Hong Kong
    Group
    Trio Room
    Stayed 8 nights in June 2019

    Excellent”

    Everything is great, except for the bathroom. It is too small.

    Reviewed July 07, 2019
    9.2
    Exceptional
    shiva from Australia
    Solo traveler
    Matchbox
    Stayed 2 nights in June 2019

    Great location, lovely hotel”

    I stayed here for two nights as a solo traveller. I chose it based on the good reviews and the its location, particularly being close to Skybus. The hotel was nice and clean , staff fantastic and the location perfect. The only downside for me was that there was no common lounge to sit in the hotel. You had to either be in your room or out. Of course not such a big issue if you are there on business or planning to be out anyway. Overall very pleasant experience and good value for money.

    Reviewed June 16, 2019
    7.2
    Very good
    Donna from Australia
    Solo traveler
    Courtyard Room
    Stayed 1 night in June 2019

    Good hotel but the bed was rock hard and left me sleep deprived and sore for 3 days. ”

    When I did their survey and complained about the bed all I got was a pre-written apology that did nothing to make me feel they actually cared. That they caused considerable pain in order to save money as harder the bed the more durable it is.

    Reviewed July 03, 2019
    8.0
    Excellent
    Lance from Singapore
    Business traveler
    Matchbox
    Stayed 4 nights in March 2019

    Good price in a perfect location but improvements required”

    Location is perfect and the price is competitive. Having said that, certain things need improvement which should not affect their price point. Both my pillows were lumpy so sleep was not great. Room was clean but the floor squeaks a lot! Bathroom is clean and functional. The ironing board was a waste of time because there was hardly any padding on it to iron clothes properly. The WORST bit was that I found hair of the curly kind in the filter of the kettle. Luckily I could remove the filter so i didn't bother complaining as complaining wouldn't have changed anything.

    Reviewed March 07, 2019
    8.0
    Excellent
    Thin from Australia
    Solo traveler
    Shoebox
    Stayed 3 nights in May 2019

    .”

    Great location & value for the money.

    Reviewed May 18, 2019

    Hi, Thank you for your review! We are pleased you enjoyed the location. I hope we can welcome you back on your next trip to Melbourne! Warm Regards, Best Western Melbourne City Hotel

    Responded May 24, 2019
    Best Western Melbourne City
    9.6
    Exceptional
    SIN from Singapore
    Family with teens
    Trio Room
    Stayed 4 nights in August 2018

    Comfortable & Clean Room, Good Location, Helpful Staffs”

    The room is not as small as described by other travelers. Instead, the room size is just nice and I'm impressed with how the hotel utilize space so effectively. We stayed at a ShoeBox and a Trio Room. Trio is very spacious and worth every penny. ShoeBox is slightly smaller but we have enough space to walk around in the room. Fret not, 2 luggage can be opened on the floor and still, we have enough space to move around. The shower space might be a little small for Caucasians but it's perfectly okay for Asians. The room is very clean, toilet is spotless and towels are replaced every day. The room was cleaned everyday. The room is facilitated with all essentials: towels, toiletries, coffee & tea, iron & hair dryer. The hotel located at strategic location where Coles and 2 tram stops are within walking distance. Crown casino is just a 3 min walk away. Will definitely return to this hotel in the future!

    Reviewed September 06, 2018

    Dear Sin, Thanks so much for your lovely, honest feedback on your recent stay with us for others to read. We hope to welcome you back again soon! Warmest, The Best Western Melbourne City

    Responded September 14, 2018
    Best Western Melbourne City
    9.2
    Exceptional
    SIN from Singapore
    Family with teens
    Shoebox
    Stayed 4 nights in August 2018

    Comfortable & Clean Room, Good Location, Helpful Staffs”

    The room is not as small as described by other travelers. Instead, the room size is just nice and I'm impressed with how the hotel utilize space so effectively. We stayed at a ShoeBox and a Trio Room. Trio is very spacious and worth every penny. ShoeBox is slightly smaller but we have enough space to walk around in the room. Fret not, 2 luggage can be opened on the floor and still, we have enough space to move around. The shower space might be a little small for Caucasians but it's perfectly okay for Asians. The room is very clean, toilet is spotless and towels are replaced every day. The room was cleaned everyday. The room is facilitated with all essentials: towels, toiletries, coffee & tea, iron & hair dryer. The hotel located at strategic location where Coles and 2 tram stops are within walking distance. Crown casino is just a 3 min walk away. Will definitely return to this hotel in the future!

    Reviewed September 06, 2018
    10.0
    Exceptional
    Wai from Hong Kong
    Solo traveler
    Twin
    Stayed 1 night in July 2018

    Great Location, great staff”

    Except it was hard to hang towel and things in the bathroom, it is a great accommodation. Helpful staff, great location, nice room, good value. This is the 2nd stay in this hotel in the month and will stay again next time.

    Reviewed July 30, 2018
    10.0
    Exceptional
    Jessica from Australia
    Solo traveler
    Shoebox
    Stayed 2 nights in June 2018

    Top value, and best location for Skybus”

    I was travelling to airport early in the morning, and this hotel is minutes walk from the Skybus. Hotel is small, and perfectly presented. Staff are extra friendly and hospitable. They upgraded me to a standard room for the price of shoebox room and included free breakfast. Really enjoyed my stay. Excellent value for money.

    Reviewed June 19, 2018
    10.0
    Exceptional
    Evonne from New Zealand
    Couple
    Stayed 3 nights in June 2018

    Wonderful stay at Best Western ”

    It met our needs - I understand what people meant about the bathroom being tiny, but it wasn’t an issue. Shower was nice and hot. I really liked the style and design of hotel - tiny - but cute n quirky! Loved the rooftop - a lil oasis amidst a concrete jungle. Will definitely stay again.

    Reviewed June 04, 2018

    Hi Evonne, Thank you for your wonderful, detail review! So great to hear you enjoyed your stay! See you again soon! Warmest, Sophie Best Western Melbourne City

    Responded June 13, 2018
    Best Western Melbourne City
    9.6
    Exceptional
    Andrea from United Kingdom
    Group
    Twin
    Stayed 2 nights in March 2018

    Great location & good value ”

    stayed here for 2 nights as a short city break the location is good with easy access to shops and amenities with excellent access to public transport. Staff were helpful and accommodating. The hotel has a small cafe attached to it which serves a good value breakfast in very quirky surroundings...the only downside to the cafe is it's opening hours are limited.

    Reviewed April 01, 2018

    Thank you Andrea! Your review is much appreciated. Hope to see you again! Team@Pensione

    Responded April 03, 2018
    Best Western Melbourne City
    8.4
    Excellent
    Lennie from Singapore
    Family with teens
    Twin
    Stayed 5 nights in February 2018

    Great & Charming Hotel”

    Picked to stay this hotel because of the tiny bathroom (curious), location, affordable rate & guests’ good reviews. Truly, the staff were friendly & professional. The room was clean & cosy..... Almost prefect except some noise from the train line. Love their interior decorations, rooftop garden & the cafe. Would stay again but upgrade to quiet room.

    Reviewed February 23, 2018

    Thanks for the kind feedback Lennie! We look forward to looking after you again in the future. Warmest regards Team@Pensione

    Responded February 26, 2018
    Best Western Melbourne City
    10.0
    Exceptional
    peeratos from Thailand
    Solo traveler
    Stayed 6 nights in December 2017

    Great choice to stay in Melbourne”

    Good price comparing to the room and location. Just few walk from airport skybus and free tram. Also, many nice cafes and restaurants nearby. The minus point only goes for too tiny shower room but well...few days you ll get used to with it.

    Reviewed December 15, 2017
    8.0
    Excellent
    Lari from Finland
    Family with teens
    Stayed 2 nights in June 2017

    Small hotel just outside main shopping area...but close to river”

    We had two rooms for two nights. Staff was very helpful and professional. We arrived early and they managed to give us rooms several hours before check-in time. This was big bonus. Rooms then again were extremely small, but this was something I had read about earlier. You get what you pay so not a big deal. We are normal weight people but anyone bigger probably cannot fit out from the shower with was made like a doll house ;) Internet had issues and not easy working with own wifi. But that seems to be problem everywhere in Australia. I hate browser log-in when it is difficult for older people to keep logging in every time.

    Reviewed July 10, 2017

    Hi Lari, We are delighted you enjoyed your stay and everything suited your needs for this trip. our friendly team are always available to assist with any concerns i.e. Wifi connectivity. We'd love to see you again! Team@Pensione

    Responded July 13, 2017
    Best Western Melbourne City
    8.8
    Excellent
    Ying from Malaysia
    Solo traveler
    Shoebox
    Stayed 1 night in March 2017

    Location, Clean, Safe”

    Superb location, within walking distance from Spencer station sky bus terminal. Arrived 2am and able to check in without issues. Place is clean and modern. Near backpacker area however secure and quiet. Walking distance to free tram and Crown, convenient location.

    Reviewed April 22, 2017
    9.6
    Exceptional
    An from Vietnam
    Solo traveler
    Shoebox
    Stayed 4 nights in March 2017

    A cozy modern welcoming place”

    I was very happy to get an upgrade to a bigger room, but unfortunately i had to decline the kind gesture as i found the room is too big for myself. Enjoyed my 4 days staying here. Love the coziness and interior design of the room. Best location with short walking distance to Southern Cross Stations, shopping malls (South Wharf) & supermarkets (Metro & Coles) nearby. Or you can just hop onto the free trams to get to the central.

    Reviewed April 02, 2017
    12345
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    • Exceptional location
    • Melbourne Aquarium
    • Southern Cross Railway Station is within 0.37 km