8.1

Excellent
/10
(3,564 reviews)See what guests said
Housekeeping78
Breakfast8
Shops5
See map

9.0

Exceptional

Location rating score

Exceptional location - Inside city center
Popular neighborhood
Popular landmarks
SEA LIFE Melbourne Aquarium 270 m
Eureka Skydeck 830 m
Block Arcade 1.0 km
National Gallery of Victoria 1.2 km
Queen Victoria Market 1.4 km
Shrine of Remembrance 2.0 km
Royal Botanic Gardens Victoria 2.1 km
Melbourne Museum 2.4 km
Melbourne Cricket Ground (MCG) 2.4 km
Melbourne Zoo 4.1 km
Nearby landmarks
Speakeasy HQ 170 m
Victoria Police Museum 220 m
World Trade Centre 230 m
Amcal Pharmacy 240 m
SEA LIFE Melbourne Aquarium 270 m
Rialto Observation Deck 290 m
Rialto Towers 320 m
Southern Cross Railway Station 330 m
Saisch Dental Care 350 m
Enterprise Park 370 m
Best Western Melbourne City

"The staff however were friendly and it is in a great spot."

Madison - 10 February 2020
Matchbox - Bed Best Western Melbourne City
Lobby Best Western Melbourne City
Lobby Best Western Melbourne City
See all 62 photos
Removed from saved list
Free Wi-Fi

Best Western Melbourne City

16 Spencer Street, Melbourne CBD, Melbourne, Australia, 3000 - See map
  • 230 meters to public transportation

  • Located in heart of Melbourne

  • Free Wi-Fi in all rooms!

  • Air conditioning

  • Daily housekeeping

Your dates are popular among travelersUsers are booking a place in Melbourne every 23 minutes on Agoda.com
Value for money8.0
Distance to city center0.5 KM
Location rating9.0
Nearest airportEssendon Airport (MEB)
Distance to airport11.5 km

Rooms available at Best Western Melbourne City

Very good
Room comfort & quality
8.0
Shoebox
...
  • Room size: 11 m²/118 ft²
  • Non-smoking
  • 1 double bed
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Rooftop Apartment
...
  • Room size: 18 m²/194 ft²
  • Non-smoking
  • 2 single beds or 1 king bed
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Standard King
...
  • Room size: 17 m²/183 ft²
  • Non-smoking
  • 1 king bed
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Trio Room
...
  • Room size: 22 m²/237 ft²
  • Non-smoking
  • 3 single beds or 1 single b...
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Twin
...
  • Room size: 13 m²/140 ft²
  • Non-smoking
  • 2 single beds
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Courtyard Room
...
  • Room size: 15 m²/161 ft²
  • Courtyard view
  • 1 queen bed
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Courtyard Room - Pet Friendly
...
  • Room size: 15 m²/161 ft²
  • Balcony/terrace
  • 1 queen bed
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Matchbox
...
  • Non-smoking
  • Shower
  • 1 single bed
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Matchbox Single Room
...
  • Shower
  • Kitchenette
  • 1 single bed
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Pensione Twin
...
  • Shower
  • Kitchenette
Enter dates to see prices

Frequently asked questions

What time is check-in and check-out at Best Western Melbourne City?

Check-in is from 03:00 PM, and check-out is until 11:00 AM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to Best Western Melbourne City?

For those who wish to drive their own cars, Best Western Melbourne City has a car park that's close to the hotel. Parking is available for a fee of 35 AUD per day. If you're looking for an easy way to get around Melbourne with private transportation, the hotel can arrange taxi service.

Is breakfast offered at Best Western Melbourne City?

Adults can enjoy breakfast offered with an additional charge of 15 AUD if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the hotel.

What are my dining options at Best Western Melbourne City?

Best Western Melbourne City features an on-site restaurant for your dining convenience.

What is the smoking policy at Best Western Melbourne City?

Best Western Melbourne City does not permit smoking in any of its rooms, but allows smoking in designated areas.

What is the closest train, metro, or bus station to Best Western Melbourne City?

The closest train, metro, or bus station is V/Line Ticket Office, 230 m away from Best Western Melbourne City.

What restaurants are nearby Best Western Melbourne City?

Best Western Melbourne City is located in Melbourne CBD, famous for good restaurants such as U Bar, FIVE66 and El Dorado and Grill.

What popular shopping places are close to Best Western Melbourne City?

Best Western Melbourne City is located in Melbourne CBD area which features shopping places such as Block Arcade, Melbourne Central and DFO South Wharf.

What are popular attractions near Best Western Melbourne City?

Best Western Melbourne City is located in Melbourne CBD area, which is famous for attractions such as Eureka Skydeck, National Gallery of Victoria and SEA LIFE Melbourne Aquarium.

What popular beaches are close to Best Western Melbourne City?

Best Western Melbourne City is located in the Melbourne CBD area, which includes Torquay Surf Beach.

What popular natural sightseeing spots are close to Best Western Melbourne City?

Best Western Melbourne City is located in the Melbourne CBD area, which is famous for natural sightseeing destinations such as City CYC, Southbank Walk and Bourke St Steps.

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Explore the neighborhood

What people love about Best Western Melbourne City

  • 9.6

    Exceptional
    Spaciousness

    "The room was a great size for the 3 of us."

    Madison

    |

    10 February 2020

  • 9.6

    Exceptional

    "Was quiet on the floor and corridors."

    mary

    |

    29 January 2020

  • 8.8

    Excellent
    Cleanliness

    "Cleaniness and confortable beds"

    Kay

    |

    18 February 2020

Property ranking|Compared to 3,100 Melbourne properties
See all rankings
Cheapest price score
Location score
9/10
Room comfort score
8/10
Cleanliness score
8.3/10
Better than
99
%
of Melbourne properties
Better than
96
%
of Melbourne properties
Better than
95
%
of Melbourne properties
Better than
93
%
of Melbourne properties
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Overall rating:

8.1

Excellent
3,564 reviews
Cleanliness
8.2
Facilities
7.2
Location
9.0
Read all reviews >
What travelers say they love:
Central location in CBD, easy access to everything.
Carmel from Australia
Family with older children
More about Best Western Melbourne City

More about Best Western Melbourne City

Designed for corporate and leisure travelers, this uniquely warm and charming hotel is located among the very best that Melbourne has to offer. Best Western Melbourne City is within walking distance of Southern Cross Station, Crown Casino, The Convention Center, and Etihad Stadium as well as many boutique shops and popular bars, cafes, and restaurants. From the exterior to each of the 114 spacious rooms, the hotel captures the essence of old world grandeur. The Pensione Café is where all your favorite dishes are served for breakfast and dinner. After a long day of meetings or exploring the city, guests can bask in ultimate indulgence at True Thai Massage, located in the foyer. With breathtakingly good service and an inviting atmosphere, Best Western Melbourne City is where you can make the most of your stay in Melbourne.

Show less
Amenities and facilities
Very good
Facilities

7.2

Most talked about facilities

Housekeeping

215 mentions

Breakfast

47 mentions

Internet

40 mentions

Food & Dining

7 mentions

Languages spoken

  • English
  • Chinese [Mandarin]
  • Hindi
  • Nepali
  • Spanish
  • Vietnamese

Internet access

  • Free Wi-Fi in all rooms!
  • Wi-Fi in public areas

Things to do, ways to relax

  • Garden
  • Massage
  • Ticket services
  • Tours

Cleanliness and safety

  • Daily disinfection in all rooms
  • First aid kit
  • Hand sanitizer
  • Hot water linen and laundry washing
  • Hygiene certification
  • Physical distancing of at least 1 meter
  • Protective screens in common areas
  • Rooms sanitized between stays
  • Safe dining setup
  • Staff trained in safety protocol
  • Temperature check for guests and staff

Services and conveniences

  • Concierge
  • Daily housekeeping
  • Dry cleaning
  • Elevator
  • Facilities for disabled guests
  • Food delivery
  • Laundromat
  • Laundry service
  • Library
  • Luggage storage
  • Postal service
  • Safety deposit boxes
  • Shops
  • Smoke-free property
  • Smoking area
  • Wheelchair accessible

For the kids

  • Family room

Access

  • Cat-friendly
  • Check-in/out [express]
  • Check-in [24-hour]
  • Dog-friendly
  • Front desk [24-hour]
  • Pets allowed
  • Security [24-hour]

Getting around

  • Car park [charges apply]
  • Car park [nearby]
  • Taxi service

Available in all rooms

  • Air conditioning
  • Coffee/tea maker
  • Daily housekeeping
  • Desk
  • Dishwasher
  • Free bottled water
  • Hair dryer
  • Heating
  • In-room safe box
  • Ironing facilities
  • Kitchenette
  • Microwave
  • Non-smoking
  • Private bathroom
  • Refrigerator
  • Satellite/cable channels
  • Shower
  • Telephone
  • Toiletries
  • Wi-Fi [free]
Food and dining
Breakfast options
  • Continental
Restaurants on site

Olivier's Cafe

  • Cuisine: Australian
  • Menu: Buffet
Location
16 Spencer Street, Melbourne CBD, Melbourne, Australia, 3000
Excellent
Location

9.0

Airports

  • Essendon Airport (MEB)
    11.5 km 23 min drive
  • Melbourne Airport (MEL)
    19.6 km 26 min drive

Hospital or clinic

  • Amcal Pharmacy
    240 m

Shopping

  • Block Arcade
    1.0 km

Convenience store

  • 7 Eleven
    30 m 1 min drive

Cash withdrawal

  • ATM
    30 m 1 min drive
What's nearby

Popular landmarks

  • SEA LIFE Melbourne Aquarium
    270 m
  • Eureka Skydeck
    830 m
  • Block Arcade
    1.0 km
  • National Gallery of Victoria
    1.2 km
  • Queen Victoria Market
    1.4 km
  • Shrine of Remembrance
    2.0 km
  • Royal Botanic Gardens Victoria
    2.1 km
  • Melbourne Museum
    2.4 km
  • Melbourne Cricket Ground (MCG)
    2.4 km
  • Melbourne Zoo
    4.1 km

Nearby landmarks

  • Speakeasy HQ
    170 m
  • Victoria Police Museum
    220 m
  • World Trade Centre
    230 m
  • Amcal Pharmacy
    240 m
  • SEA LIFE Melbourne Aquarium
    270 m
  • Rialto Observation Deck
    290 m
  • Rialto Towers
    320 m
  • Southern Cross Railway Station
    330 m
  • Saisch Dental Care
    350 m
  • Enterprise Park
    370 m
Distances shown are straight-line distances on the map. Actual travel distances may vary.
Property policies
Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

All children are welcome.

Infant 0-1 year(s)
Stay for free if using existing bedding.
Baby cot/crib available upon request
Children 2-3 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 4 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • For any credit card payments made direct at the hotel, for any incidentals a credit card surcharge will apply.
  • Pets are allowed for certain room types. Please contact the property for more information.
  • The property requires a refundable security deposit of AUD 100 upon check-in.
  • A photo ID is required upon check-in for security reasons. Kindly contact the property for more details.
  • When booking more than 5 rooms, different policies and additional supplements may apply.
Some helpful facts

Check-in/Check-out

  • Check-in from15:00
  • Check-out until11:00

Getting around

  • Distance from city center0.5 KM
  • Travel time to airport (minutes)25

Extras

  • Breakfast charge (unless included in room price)15 AUD
  • Daily Internet/Wi-Fi fee0 AUD

The property

  • Non-smoking rooms/floorsYes
  • Number of bars/lounges1
  • Number of floors4
  • Number of restaurants1
  • Number of rooms 114

Parking

  • Daily parking fee35 AUD

Reviews of Best Western Melbourne City from real guests

Provided by verified guests of Agoda
8.0
/
10
Cleanliness8.2
Facilities7.2
Location9.0
Room comfort and quality8.0
Service8.1
Value for money8.0
High score for Melbourne
Rating
9+ Exceptional (303)
8-9 Excellent (423)
7-8 Very Good (484)
6-7 Good (224)
<6 Below Expectation (139)
Time of the year
Mar - May (438)
Jun - Aug (419)
Sep - Nov (350)
Dec - Feb (366)
Don't miss out!Users are booking a place in Melbourne every 23 minutes on Agoda.com
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Show reviews that mention 

Showing 1,573 verified guest comments
12345
9.6
Exceptional
Margareth from Philippines
Solo traveler
Matchbox
Stayed 3 nights in June 2019

Worth it! ”

Location is good. Just few meters away from southern cross station. I used the skybus going to tullamarine airport and just need to push my luggage for a short distance. There's a 7-11 nearby so you can grt something at the middle of the night. I got thr matchbox room but got upgraded to double room. Room is decent for 1 or 2 people. Shower room is small but still bearable. Eater pressure is strong too. Shampoo, bodywash, soap, towels are provided but no toothbrush. So you have to bring your own. No complimentary bottled water. I haven't tried their breakfast so i cant comment on that. I also needed to give 100aud deposit which you can get back after you checked out. Overall it was a great stay! I will book it again if I'm in Melbourne.

Reviewed June 11, 2019

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8.0
Excellent
jaylyn from Philippines
Couple
Shoebox
Stayed 13 nights in March 2019

Accesible, convenient, along free tram zone”

14 nights and no complaint. The room size is enough for couple, though the toilet is really small but manageable, almost all basic amenities are present. Even steam iron. Bathrobe and slippers are not provided just bring your own. You should also have to buy your own drinking water but not a problem because 7-11 is just at the corner of the street. Theres also supermarket at the southern cross station and in front of it is a convenience store. Coles is just beside Spencer Outlet and always open until late. Check for the electric outlet, here is very much different from philippines. Good thing we dont need to buy connector but the staff let us borrowed what they have. Daily housekeeping is good but you just have to request if you want to vacuum floor or change beddings. Staffs are polite just ask what you need.

Reviewed May 17, 2019

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Hi Jaylyn, We really appreciate you taking the time to write about your stay and share your experience. I am thrilled you had a lovely stay with us and you found our location convenient for your needs. I will be sure to share your comments with the team and we hope to welcome you back the next time you visit Melbourne. Have a lovely weekend! Warmest Regards, Best Western Melbourne City Hotel

Responded May 24, 2019
Best Western Melbourne City
9.6
Exceptional
Winsie from Macau SAR, China
Couple
Shoebox
Stayed 9 nights in February 2019

Exceptional”

The staff were helpful and friendly and usually asked me how I was doing. I told the one who led me to my room about the concert and Masterclass I was attending and she actually asked me how they went. The bathroom is small and tight though, esp the sink and shower. The fridge door was a bit cranky.

Reviewed March 22, 2019

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10.0
Exceptional
antonio from Australia
Couple
Room Assigned on Arrival
Stayed 1 night in July 2019

Great location good staff clean rooms”

Clean room and close to city and great staff

Reviewed July 07, 2019

See room deals

8.8
Excellent
Wai from Hong Kong SAR, China
Group
Trio Room
Stayed 8 nights in June 2019

Excellent”

Everything is great, except for the bathroom. It is too small.

Reviewed July 07, 2019

See room deals

9.2
Exceptional
shiva from Australia
Solo traveler
Matchbox
Stayed 2 nights in June 2019

Great location, lovely hotel”

I stayed here for two nights as a solo traveller. I chose it based on the good reviews and the its location, particularly being close to Skybus. The hotel was nice and clean , staff fantastic and the location perfect. The only downside for me was that there was no common lounge to sit in the hotel. You had to either be in your room or out. Of course not such a big issue if you are there on business or planning to be out anyway. Overall very pleasant experience and good value for money.

Reviewed June 16, 2019

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7.2
Very good
Donna from Australia
Solo traveler
Courtyard Room
Stayed 1 night in June 2019

Good hotel but the bed was rock hard and left me sleep deprived and sore for 3 days. ”

When I did their survey and complained about the bed all I got was a pre-written apology that did nothing to make me feel they actually cared. That they caused considerable pain in order to save money as harder the bed the more durable it is.

Reviewed July 03, 2019

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8.0
Excellent
Lance from Singapore
Business traveler
Matchbox
Stayed 4 nights in March 2019

Good price in a perfect location but improvements required”

Location is perfect and the price is competitive. Having said that, certain things need improvement which should not affect their price point. Both my pillows were lumpy so sleep was not great. Room was clean but the floor squeaks a lot! Bathroom is clean and functional. The ironing board was a waste of time because there was hardly any padding on it to iron clothes properly. The WORST bit was that I found hair of the curly kind in the filter of the kettle. Luckily I could remove the filter so i didn't bother complaining as complaining wouldn't have changed anything.

Reviewed March 07, 2019

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8.0
Excellent
Thin from Australia
Solo traveler
Shoebox
Stayed 3 nights in May 2019

.”

Great location & value for the money.

Reviewed May 18, 2019

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Hi, Thank you for your review! We are pleased you enjoyed the location. I hope we can welcome you back on your next trip to Melbourne! Warm Regards, Best Western Melbourne City Hotel

Responded May 24, 2019
Best Western Melbourne City
9.6
Exceptional
SIN from Singapore
Family with teens
Trio Room
Stayed 4 nights in August 2018

Comfortable & Clean Room, Good Location, Helpful Staffs”

The room is not as small as described by other travelers. Instead, the room size is just nice and I'm impressed with how the hotel utilize space so effectively. We stayed at a ShoeBox and a Trio Room. Trio is very spacious and worth every penny. ShoeBox is slightly smaller but we have enough space to walk around in the room. Fret not, 2 luggage can be opened on the floor and still, we have enough space to move around. The shower space might be a little small for Caucasians but it's perfectly okay for Asians. The room is very clean, toilet is spotless and towels are replaced every day. The room was cleaned everyday. The room is facilitated with all essentials: towels, toiletries, coffee & tea, iron & hair dryer. The hotel located at strategic location where Coles and 2 tram stops are within walking distance. Crown casino is just a 3 min walk away. Will definitely return to this hotel in the future!

Reviewed September 06, 2018

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Dear Sin, Thanks so much for your lovely, honest feedback on your recent stay with us for others to read. We hope to welcome you back again soon! Warmest, The Best Western Melbourne City

Responded September 14, 2018
Best Western Melbourne City
9.2
Exceptional
SIN from Singapore
Family with teens
Shoebox
Stayed 4 nights in August 2018

Comfortable & Clean Room, Good Location, Helpful Staffs”

The room is not as small as described by other travelers. Instead, the room size is just nice and I'm impressed with how the hotel utilize space so effectively. We stayed at a ShoeBox and a Trio Room. Trio is very spacious and worth every penny. ShoeBox is slightly smaller but we have enough space to walk around in the room. Fret not, 2 luggage can be opened on the floor and still, we have enough space to move around. The shower space might be a little small for Caucasians but it's perfectly okay for Asians. The room is very clean, toilet is spotless and towels are replaced every day. The room was cleaned everyday. The room is facilitated with all essentials: towels, toiletries, coffee & tea, iron & hair dryer. The hotel located at strategic location where Coles and 2 tram stops are within walking distance. Crown casino is just a 3 min walk away. Will definitely return to this hotel in the future!

Reviewed September 06, 2018

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10.0
Exceptional
Wai from Hong Kong SAR, China
Solo traveler
Standard Twin
Stayed 1 night in July 2018

Great Location, great staff”

Except it was hard to hang towel and things in the bathroom, it is a great accommodation. Helpful staff, great location, nice room, good value. This is the 2nd stay in this hotel in the month and will stay again next time.

Reviewed July 30, 2018

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10.0
Exceptional
Jessica from Australia
Solo traveler
Shoebox
Stayed 2 nights in June 2018

Top value, and best location for Skybus”

I was travelling to airport early in the morning, and this hotel is minutes walk from the Skybus. Hotel is small, and perfectly presented. Staff are extra friendly and hospitable. They upgraded me to a standard room for the price of shoebox room and included free breakfast. Really enjoyed my stay. Excellent value for money.

Reviewed June 19, 2018

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10.0
Exceptional
Evonne from New Zealand
Couple
Stayed 3 nights in June 2018

Wonderful stay at Best Western ”

It met our needs - I understand what people meant about the bathroom being tiny, but it wasn’t an issue. Shower was nice and hot. I really liked the style and design of hotel - tiny - but cute n quirky! Loved the rooftop - a lil oasis amidst a concrete jungle. Will definitely stay again.

Reviewed June 04, 2018

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Hi Evonne, Thank you for your wonderful, detail review! So great to hear you enjoyed your stay! See you again soon! Warmest, Sophie Best Western Melbourne City

Responded June 13, 2018
Best Western Melbourne City
9.6
Exceptional
Andrea from United Kingdom
Group
Twin
Stayed 2 nights in March 2018

Great location & good value ”

stayed here for 2 nights as a short city break the location is good with easy access to shops and amenities with excellent access to public transport. Staff were helpful and accommodating. The hotel has a small cafe attached to it which serves a good value breakfast in very quirky surroundings...the only downside to the cafe is it's opening hours are limited.

Reviewed April 01, 2018

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Thank you Andrea! Your review is much appreciated. Hope to see you again! Team@Pensione

Responded April 03, 2018
Best Western Melbourne City
8.4
Excellent
Lennie from Singapore
Family with teens
Twin
Stayed 5 nights in February 2018

Great & Charming Hotel”

Picked to stay this hotel because of the tiny bathroom (curious), location, affordable rate & guests’ good reviews. Truly, the staff were friendly & professional. The room was clean & cosy..... Almost prefect except some noise from the train line. Love their interior decorations, rooftop garden & the cafe. Would stay again but upgrade to quiet room.

Reviewed February 23, 2018

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Thanks for the kind feedback Lennie! We look forward to looking after you again in the future. Warmest regards Team@Pensione

Responded February 26, 2018
Best Western Melbourne City
10.0
Exceptional
peeratos from Thailand
Solo traveler
Stayed 6 nights in December 2017

Great choice to stay in Melbourne”

Good price comparing to the room and location. Just few walk from airport skybus and free tram. Also, many nice cafes and restaurants nearby. The minus point only goes for too tiny shower room but well...few days you ll get used to with it.

Reviewed December 15, 2017

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8.0
Excellent
Lari from Finland
Family with teens
Stayed 2 nights in June 2017

Small hotel just outside main shopping area...but close to river”

We had two rooms for two nights. Staff was very helpful and professional. We arrived early and they managed to give us rooms several hours before check-in time. This was big bonus. Rooms then again were extremely small, but this was something I had read about earlier. You get what you pay so not a big deal. We are normal weight people but anyone bigger probably cannot fit out from the shower with was made like a doll house ;) Internet had issues and not easy working with own wifi. But that seems to be problem everywhere in Australia. I hate browser log-in when it is difficult for older people to keep logging in every time.

Reviewed July 10, 2017

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Hi Lari, We are delighted you enjoyed your stay and everything suited your needs for this trip. our friendly team are always available to assist with any concerns i.e. Wifi connectivity. We'd love to see you again! Team@Pensione

Responded July 13, 2017
Best Western Melbourne City
8.8
Excellent
Ying from Malaysia
Solo traveler
Shoebox
Stayed 1 night in March 2017

Location, Clean, Safe”

Superb location, within walking distance from Spencer station sky bus terminal. Arrived 2am and able to check in without issues. Place is clean and modern. Near backpacker area however secure and quiet. Walking distance to free tram and Crown, convenient location.

Reviewed April 22, 2017

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9.6
Exceptional
An from Vietnam
Solo traveler
Shoebox
Stayed 4 nights in March 2017

A cozy modern welcoming place”

I was very happy to get an upgrade to a bigger room, but unfortunately i had to decline the kind gesture as i found the room is too big for myself. Enjoyed my 4 days staying here. Love the coziness and interior design of the room. Best location with short walking distance to Southern Cross Stations, shopping malls (South Wharf) & supermarkets (Metro & Coles) nearby. Or you can just hop onto the free trams to get to the central.

Reviewed April 02, 2017

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