Carlton Palace Hotel
Carlton Palace Hotel
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Excellent
Location
8.1
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What guests are saying:
Great value for money good location and great service
imran from United Kingdom
Group
Toilet flush are hard to press needs new one needed Breakfast buffet is not five start hotel menu needs improvement Overall experience was good so I recommend this hotel
Mohammed from United States
Business traveler
nothing bad about this hotel. 10***
mohammed from United Kingdom
Couple
specially I would like to thanks Madame Fatima in the lobby for here kind and respect
JASER from Jordan
Business traveler
Hot front deskl staff must be more co - operative
Dilshad from United Arab Emirates
Couple
Great hotel enjoyable stay as usual and great staff always on hand to help you in anyway possible
imran from United Kingdom
Group
Nice pool and water was good temperature, my children said the gym was superb
Dzidzai from United Arab Emirates
Family with young children
Close to Airport(12-14mins), walking distance to shopping & Dinning , walking distance to Al-Riqqa station, Ideal place to stay On Business Trips
Mohamed from Maldives
Business traveler
Good location close airport shopping areas of deira. 5 star excellent service valet service good breakfast. Beautiful swimming pool on rooftop. Spa on site. Bar and restaurant.very pleasant stay.
Hamida from South Africa
Solo traveler

Carlton Palace Hotel

Excellent location
- Inside city center
- What's nearby?
Excellent
From 1425 reviewsSee what guests said
8.3
/
10
Excellent room comfort and quality
8.5
Recommended by 88% of guests
Value for money8.3
Distance to city center1.0 km
Location rating8.1
Nearest airportDubai International Airport (DXB)
Distance to airport4.9 km
  • 510 meters to public transportation

  • Airport transfer

  • Currency exchange

  • Located in heart of Dubai

Room choices
8.5
Excellent
Room comfort & quality
This property is in high demand!Booked 90 times in the last 3 days | 13 travelers are looking at this property right now
Deluxe Room
Deluxe Room
...
  • Room size: 32 m²/344 ft²
  • City view
  • 2 single beds or 1 king bed
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Executive
Executive
...
  • Room size: 32 m²/344 ft²
  • City view
  • 2 single beds or 1 king bed
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Junior Suite
Junior Suite
...
  • Room size: 40 m²/431 ft²
  • City view
  • 1 king bed
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Superior Room with Breakfast and Lunch or Dinner
Superior Room with Breakfast and Lunch or Dinner
...
  • Non-smoking
  • Shower and bathtub
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Double Room Deluxe (Without Breakfast)
Double Room Deluxe (Without Breakfast)
...
  • Shared bathroom
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Single Deluxe
Single Deluxe
...
  • Smoking allowed
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Single Room Deluxe (Without Breakfast)
Single Room Deluxe (Without Breakfast)
...
  • Shared bathroom
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SINGLE DELUXE - ROOM ONLY
SINGLE DELUXE - ROOM ONLY
...
  • Shared bathroom
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Junior Suite Capacity 1
Junior Suite Capacity 1
...
  • Shared bathroom
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Twin/Double room - De Luxe
Twin/Double room - De Luxe
...
  • Shared bathroom
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More about Carlton Palace Hotel

More about Carlton Palace Hotel

An overview

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Nearest essentials

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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What to eat nearby

Arabic cuisine
Arabic cuisine
Vista Bar and Terrace
5.2 km Arabic, Bar, Contemporary
The Market Place
5.6 km Arabic, Asian, Halal
Al Khayma at Dubai Marine Beach Resort
6.6 km Arabic, Halal, Lebanese
Mediterranean cuisine
Mediterranean cuisine
Samad Al Iraqi Restaurant
660 m Mediterranean, Seafood
Tajin & Tanjiah
3.8 km Mediterranean, Moroccan
Baku Caspian restaurant and cafe
4.5 km Mediterranean
Asian cuisine
Asian cuisine
Al Haj Bundu Khan
220 m Asian, Halal, Pakistani
Pistahan
490 m Asian, Filipino
Panda Express
500 m Asian, Chinese, Fast food

What they offer

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What's nearby

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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Property's guest policies

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Some helpful facts

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Real reviews from real guests

Agoda Reviews (1425)Booking.com Reviews (1721)
8.3
/
10
Cleanliness8.5
Facilities8.0
Location8.1
Room comfort and quality8.5
Service8.4
Value for money8.3
Provided by verified guests of Agoda
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All guests (1425)
All room types
Showing 863 verified guest comments
12345
7.6
Very good
Zunaid from South Africa
Family with young children
Deluxe Room
Stayed 10 nights in November 2018
Great staff, good value for money.”
Pros: Definitely a 5 star premises. Beautiful clean and old school charm. Breakfast was good. Very good staff . They try and make you comfortable as much as they can. My first room had bad plumbing so I was kindly upgraded to a bigger room which was appreciated. Neg: A bit dated. (Although still well kept) Asked to use hot tub and was told they waiting for a part so my wife called and asked if the hot tub in the ladies section was working they said they were waiting for a part. They should have just told us the truth because it is very rare to find a hotel with 2 hottubs not working at the same time because of a part. The staff at the door left alot to be desired as there were several times I had to call Careem because they couldn't get a taxi. All in all I have stayed in better 5 star hotels but at double the price. So this property provides very good value for money.
Reviewed December 10, 2018
10.0
Exceptional
MARIA from Philippines
Group
Deluxe Room
Stayed 3 nights in October 2018
A PLEASANT NOSTALGIC EXPERIENCE”
The hotel is of vintage european interiors but definitely NOT outmoded.. Hotels with recent/modern designs abound which thus makes this hotel a rarity and above the ordinary ones. The friendliness of the staff, classy ambiance and fragrance everwhere are its most valuable assets. It’s also a plus factor that there are nearby convenience stores. Tour operators pick up and bring back guests right at the doorsteps. Airport is just about 10 minutes away. I give this hotel an excellent overall score and 100% value for money. Highly recommended indeed!
Reviewed October 29, 2018
Dear Valued Guest, Thank you for choosing to stay at The Carlton Palace Hotel. Also, our appreciation for your kind word regarding your experience with us. We look forward to welcoming you back! Yours sincerely, Hosni Abdelhadi Group Managing Director, Carlton Hotels
Responded October 30, 2018
Carlton Palace Hotel
10.0
Exceptional
Arezoo from United Arab Emirates
Business traveler
Deluxe Room
Stayed 3 nights in October 2018
Feel comfortable at Carlton palac ”
I went many hotels in dubi most of them not good service and personnel behavior isn't good but Carlton palac is one of the best hotels in dubi personnel very kind and polite especially desk reception..you can feel comfortable in this hotel .you can easily access to every where.. In comper with services the price is Resonable
Reviewed October 15, 2018
Dear Valued Guest, Thank you for staying at The Carlton Palace Hotel. I would like to offer our gratitude for your kind review of our property. It is our pleasure to know that you have a pleasant stay with us. We highly appreciate your comments and I have shared your feedback with my entire team. Your words are indeed heartwarming. It is a motivation for us to keep on improving. Also, please be rest assured that we have taken note of your feedback with regard to the Concierge Service and we are committed to further improvements to ensure your satisfaction. We certainly cannot wait to welcome you back soon. Yours sincerely, Hosni Abdelhadi Group Managing Director, Carlton Hotels
Responded October 17, 2018
Carlton Palace Hotel
9.6
Exceptional
jacqueline from United Kingdom
Couple
Deluxe Room
Stayed 1 night in September 2018
Hope to return”
Just a quick stop over on this occasion but certainly hope to stay again. Upgraded to a suite - rooms spacious, very comfortable and clean. Great breakfast - plenty of choice - and efficient, helpful and friendly staff throughout the hotel. Minor niggle - room smelt a little ‘smokey’.
Reviewed September 30, 2018
Dear Valued Guest, Thank you for choosing to stay at The Carlton Palace Hotel. I would like to offer our gratitude for your kind review of our property. It is our pleasure to know that you have a pleasant stay with us. We highly appreciate your comments and I have shared your feedback with my entire team; it is a motivation for us to keep on improving. Yours sincerely, Hosni Abdelhadi Group Managing Director, Carlton Hotels
Responded October 11, 2018
Carlton Palace Hotel
10.0
Exceptional
Adel from Yemen
Business traveler
Deluxe Room
Stayed 1 night in September 2018
Exceptional”
هذة الزيارة الثالثة للفندق، واوصي الجميع بتجربته والاستمتاع بالخدمات التي يوفرها. لقد جربت فنادق عديدة جداً في دبي وهذا افضلها. This is my third visit to for hotel, I do recommend this hotel to everyone to stay and enjoy the services it provides. I have stayed at many hotels in Dubai, this is the best . Special thanks to Ms Fatima Adel redsea-translation.com
Reviewed September 18, 2018
Dear Mr. Adel, Thank you for choosing to stay at The Carlton Palace Hotel. Also, our appreciation for your kind word regarding your experience with us, especially to Ms. Fatima. Please be rest assured that this will be passed on to her personally. We look forward to welcoming you back! Yours sincerely, Hosni Abdelhadi Group Managing Director, Carlton Hotels
Responded September 20, 2018
Carlton Palace Hotel
10.0
Exceptional
Shaukat from United Arab Emirates
Solo traveler
Deluxe Room
Stayed 1 night in August 2018
one of my ever preferred property”
my stay with Carlton Palace was exceptionally well as usual and would continue enjoying their hospitality in future as well , but during my this stay they had asked me for security deposit of AED 300 which i have paid through my credit card and now waiting for to get reimbursed to my account , let,s see
Reviewed September 01, 2018
Dear Mr. Shaukat, Thank you for choosing Carlton Palace Hotel for your stay in Dubai. Our gratitude for the kind words regarding your stay, however, please be rest assured that the balance would be reflected back into your card as soon as your bank lifted the Security Deposit. Assuring you of our best and looking forward to making your next visit a great experience. Sincerely, For Mr. Hosni Abdelhadi, Group Managing Director, Carlton Hotels
Responded September 02, 2018
Carlton Palace Hotel
8.8
Excellent
Liza from United Arab Emirates
Solo traveler
Deluxe Room
Stayed 1 night in August 2018
Good Experience”
Jyoti the front desk clerk was very accommodating & had a ready smile even if it was a very busy day....I appreciate that...the garden n room was awesome...room clean n big...filipino guy for housekeeping very fast to bring my request...all in all a good stay...
Reviewed August 23, 2018
9.6
Exceptional
MAWIA from United Arab Emirates
Solo traveler
Deluxe Room
Stayed 1 night in August 2018
Every thing was great”
Manger Mr. Ahmed Jordanian was very polite and resolved all previous visit issued, up grade us from deluxe room to executive and provide us with complementary breakfast. Our checkout was carried quickly with smooth way.
Reviewed August 15, 2018
Dear Valued Guest, Thank you for choosing to stay at The Carlton Palace Hotel. Also, our appreciation for your kind words regarding your experience with us, especially to Mr. Ahmad. We look forward to welcoming you back! Yours sincerely, Hosni Abdelhadi Group Managing Director, Carlton Hotels
Responded August 16, 2018
Carlton Palace Hotel
10.0
Exceptional
HSIU from Australia
Couple
Deluxe Room
Stayed 3 nights in August 2018
Nice hotel, good and convenient location very good for what we had paid for ”
Friendly approaching , helpful and well trained staffs at all times, Nice hotel and comfortable room with all things that we need etc I would recommend The Carlton Palace Hotel to anyone that come to Dubai for any occasions,
Reviewed August 15, 2018
Dear Valued Guest, Thank you for choosing to stay at The Carlton Palace Hotel. Also, our appreciation for your kind words regarding your experience with us. We look forward to welcoming you back! Yours sincerely, Hosni Abdelhadi Group Managing Director, Carlton Hotels
Responded August 16, 2018
Carlton Palace Hotel
8.4
Excellent
Patrick from Sri Lanka
Business traveler
Deluxe Room
Stayed 2 nights in August 2018
Stay at Carlton palace ”
As usual i have been staying in this hotel almost every other month foe two to three days. The hospitality shown by the staff is excellent. Especially Mr Shiham at the front desk. I recommend this hotel to all.
Reviewed August 07, 2018
Dear Valued Guest, Thank you for your feedback. We greatly appreciate any comments made by our valued guests like you, as we constantly strive to achieve the highest quality standards. It is such a pleasant motivation and encouragement that helps us work harder to meet & exceed your expectations. Sincerely, Hosni Abdelhadi, Group Managing Director, Carlton Hotels
Responded August 07, 2018
Carlton Palace Hotel
6.0
XIN from Singapore
Business traveler
Deluxe Room
Stayed 4 nights in November 2018
Slow service ”
Quite old hotel especially bath facility. The service there must be improved. We reached hotel after 8pm but room is still not ready. The staff at lobby cafe, restaurant are all slow. And it’s oily smell at restaurant.
Reviewed November 09, 2018
Dear Valued Guest, We would like to thank you for choosing to stay at Carlton Palace Hotel. We appreciate your valuable feedback and have been taken into account.We would like to make our sincere apologies for any inconvenience caused to you during your stay. Please be rest assured that the necessary measures have been in place to ensure that this does not happen in the future. We also hope to offer you a better experience the next time you stay with us. Sincerely, Hosni Abdel Hadi Group Managing Director, Carlton Hotels
Responded November 11, 2018
Carlton Palace Hotel
10.0
Exceptional
Stephen from United Kingdom
Couple
Executive
Stayed 2 nights in October 2018
Impressive, well appointed hotel.”
Lovely lobby and courtyard, clean and well appointed rooms, convenient location, close to airport and only 5 mins walk to Union metro station. Upgrade to the executive rooms, the executive lounge is great with a wonderful chap called Simeon there to help..
Reviewed October 30, 2018
Dear Valued Guest, Thank you for choosing to stay at The Carlton Palace Hotel. Also, our appreciation for your kind word regarding your experience with us. We look forward to welcoming you back! Yours sincerely, Hosni Abdelhadi Group Managing Director, Carlton Hotels
Responded October 30, 2018
Carlton Palace Hotel
8.4
Excellent
Arvid from Norway
Solo traveler
Deluxe Room
Stayed 8 nights in October 2018
Value for Money. Minor faults”
Excellent value for money. Near metro. Walking distance to older part of town. Very good pool and gym. Breakfeast OK. Minor faults like; dripping toilet, warm water turned off in middle of night twice during my 8 day stay, annoying humming sound from TV and ordering a beer by poolside was cumbersome. Would highly recommend if you are on a budget yet want nice hotel centrally located with OK breakfeast and very good exercise possibilities. Staff very friendly.
Reviewed October 28, 2018
Dear Valued Guest, Thank you for your feedback. We greatly appreciate any comments made by our valued guests like you, as we constantly strive to achieve the highest quality standards. It is such a pleasant motivation and encouragement that helps us work harder to meet & exceed your expectations. Sincerely, Hosni Abdelhadi, Group Managing Director, Carlton Hotels
Responded October 28, 2018
Carlton Palace Hotel
8.0
Excellent
Prem from India
Group
Deluxe Room
Stayed 7 nights in October 2018
We had a very nice time at the hotel. Breakfast buffet needs imrovement in indian vegetable dishes.”
Overall facilities were good but the staff at health club was not at all helpful. Whenever we went to health club reception staff were busy in their mobiles instead properly attending the guests. Other staff at hotel were excellent, helpgul and very courtious.
Reviewed October 21, 2018
Dear Valued Guest, Dear Valued Guest, Thank you for choosing to stay at The Carlton Palace Hotel. Also, our appreciation for your kind word regarding your experience with us. Please rest assured that your feedback has been taken into account and necessary changes and improvements are on the way. We look forward to welcoming you back! Yours sincerely, Hosni Abdelhadi Group Managing Director, Carlton Hotels
Responded October 22, 2018
Carlton Palace Hotel
8.8
Excellent
Frank from United Kingdom
Couple
Executive
Stayed 2 nights in September 2018
Excellent”
The hotel was generally very good and the staff were very helpful. We enjoyed the pool and in the morning the breakfast buffet offered a good selection of food. I would recommend the executive rooms which offered particularly good value for money.
Reviewed October 20, 2018
Dear Valued Guest, Thank you for choosing to stay at The Carlton Palace Hotel. Also, our appreciation for your kind word regarding your experience with us. We look forward to welcoming you back! Yours sincerely, Hosni Abdelhadi Group Managing Director, Carlton Hotels
Responded October 22, 2018
Carlton Palace Hotel
8.0
Excellent
ID
Couple
Deluxe Room
Stayed 1 night in October 2018
Disappointed”
it is my first time to stay in this hotel. I have high expectations since i'm booking a 5-star hotel. i was impressed with the interior but not until i required some supplies. There was no available toothbrush, tissue box inside the room. Yes, you can request and have it delivered right away. i didnt find any bathrobe. I borrowed an ironing table and iron (i understand not all hotel have this available inside, which is ok) - but the ironing table was very old and smelly. found live cockroach crawling on the dress that i was ironing which i did not notice if it came from the ironing table somewhere or inside the water tank of the iron (it was dry i wanted to take a photo but will be able to catch it.) The linens (pillow) not so fluffy and soft, its clean but old. I took a photo of it. sorry to say, this is my greatest disappointment, the pillow and duvet is same what's supplied in backpacker inn or small hotel. also, there is no restaurant near the hotel except one shawarma shop behin
Reviewed October 14, 2018
Dear Valued Guest, Thank you for your choosing to stay at Carlton Palace Hotel. We do apologize for the experience that is not exacting to your expectations. We are surprised to know about the cockroach in the room. It was certainly not from the iron or ironing board, and not from the room either. Please note that we are on pest control religiously as per the Municipality Guideline. Had it been reported to us when you received the ironing board, we could have ruled it out. In any case, please rest assured that your feedback has been taken into account and measures are already in place. Assuring you of our best and looking forward to making your next visit a great experience. Yours sincerely, Hosni Abdelhadi Group Managing Director, Carlton Hotels
Responded October 16, 2018
Carlton Palace Hotel
9.2
Exceptional
Paul from Philippines
Family with teens
Deluxe Room
Stayed 1 night in October 2018
A Pleasant and very comfortable place”
One of the top preferred HOME we use to stay every time we want to stay in Dubai. we visited this place yearly. We consider this as our home because of the comfort and very kind and pleasing personality of staff, they are like a family to us.
Reviewed October 13, 2018
Dear Mr. Paul, Thank you for choosing to stay at The Carlton Palace Hotel. Also, our appreciation for your kind word regarding your experience with us. We look forward to welcoming you back! Yours sincerely, Hosni Abdelhadi Group Managing Director, Carlton Hotels
Responded October 15, 2018
Carlton Palace Hotel
2.8
Eunice from Philippines
Group
Deluxe Room
Stayed 1 night in September 2018
Wouldnt recommend it ”
Room is depressing, feels like you are staying at a motel. There is a leak at the room that we are staying at, all towels and bathrobe are too old. You can hear everything from outside, running children, music from the bar and people going at it. Everything. Its a 5 star hotel but they do not have anyone who can assist in bringing ordered food from reception. They will be asking you to come to the reception and get it your self. Nobody answers from the concierge. They also have this customer service via whatsapp that no one responds. I dunno. H hotel is a five star hotel. They provide a very good service. J5 hotel at port saeed, a 3 star hotel, does a better job than this hotel. We did not have a comfortable stay here.
Reviewed September 16, 2018
Dear Ms. Eunice, Thank you for choosing Carlton Palace Hotel. Also, our appreciation for your invaluable review and we apologize for the inconvenience caused. Please be rest assured that plans of renovation are already on the pipeline and we acting on it with urgency. For food deliveries, however, as a standard practice, we are requesting guests to pick up their own food for the security of our in-house guests and the Hotel. Should you wish to discuss your experience, you are more than welcome to send us a private message with a number to reach you. Yours sincerely, Hosni Abdelhadi Group Managing Director, Carlton Hotels
Responded September 17, 2018
Carlton Palace Hotel
8.0
Excellent
Robert from United Arab Emirates
Family with young children
Deluxe Room
Stayed 1 night in June 2018
Value for money... but”
While the hotel was good value for money we felt our overall experience wasn't that good. The pool was under renovation and we had no notice of this before arrival. The look and feel of the hotel was a bit dated. The rooms were not very sound proof as we could hear kids running around the hallway very loudly. Lastly the coffee at breakfast time was aweful. I would return if we needed a cheap place to stay for the night but not as nice getaway.
Reviewed June 17, 2018
8.8
Excellent
Atul from India
Family with teens
Deluxe Room
Stayed 3 nights in April 2018
Excellent”
We were a family of 10 that included 2 older children and 2 young children and the choice of this hotel proved to be an excellent value for money during our stay in Dubai. The hotel is clean and the rooms are spacious. The hotel is 20 years old but since it is well maintained, it carries a charm of it's own. The breakfast spread was good and vegetarians in our group also had choice of food. Children, especially the young ones enjoyed the well maintained swimming pool facility on the roof top. Overall, enjoyed our stay at Carlton Palace Dubai!
Reviewed April 21, 2018
Dear Valued Guest, Thank you for staying at The Carlton Palace Hotel. I would like to offer our gratitude for your kind review of our property. It is our pleasure to know that you have a pleasant stay with us. We highly appreciate your comments and I have shared your feedback with my entire team; it is a motivation for us to keep on improving. We certainly cannot wait to welcome you back soon. Yours sincerely, Hosni Abdelhadi Group Managing Director, Carlton Hotels
Responded April 21, 2018
Carlton Palace Hotel
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  • Excellent location
  • The Dubai Mall
  • Al Rigga Metro Station is within 0.51 km