Excellent stay”

Facilities should improve

Good helpful hotel very very poor breakfast”

+ The hotel was good but very old and needs updating. We booked a spa room and the plug didn’t fit the night manager eventually found 1 to fit which was good. + They gave us complimentarybreakfast vouchers for our trouble. Which was nice. - Unfortunately the breakfast wasn’t up to what I would call a good standard. We are in Australia and I do expect bacon eggs mushrooms and tomatoes as a basic breakfast when staying in any hotel in Australia. Keep the noodles for Asia which is where we have come from not impressed with that. + the bed was very comfortable

Excellent”

Easy check in, easy check out. Quiet rooms at night for a good night's sleep. Block-out curtains are almost too good - no light gets in, makes it hard to wake up in the morning! 10 minutes walk from the Sky Bus terminal at Southern Cross Station if you've arrived by plane - just walk it if you're up for it, don't bother with the additional hotel shuttle. We chose to go out and find breakfast even though we had it included in our room rate, so that's not their fault.

Perfect location!”

Well, can't sight the hotel as it's in the lane but once you found it, it's quite a hidden gem. Cafe along both side of the lane. Room was decent for the price we paid and very easy to get around Melbourne city.

CBD training”

Hotel was comfortable and reasonably priced, good location for my training and plenty of restaurants to chose from. Good parking deal offered by the hotel which is a necessity when trying to park in the city.

Great Location, Value for money but service just OK.”

I always stay to this place because of Great Location and Great Value. This time I made a mistake with my booking as I requested a twin bed rather than a King bed. I rang to the operator and explain to her and need her help if possible. What she did is only try to say that is my fault and keep telling me about what I did wrong. She talk over me while I try to explain and need her help. I know this is my mistake but I think she should handle this better to keep customer comfort and rather than keep saying it is your mistakes. However the manger came and fixed this problem. I still have to say most of staff here wonderful but sometime only one person can leave a bad experienced.

Great location and great hotel”

Very comfortable. Staff were friendly and attentive. Room was very good. Basic facilities but acceptable as we spent most of our time outside. Breakfast was satisfying but basic. Would definitely come back.

Great location, comfortable room, helpful staff”

Short walk to Bourke Street Mall and Flinders Station. Breakfast selection is ok for the room rates. Friendly and helpful staff. Cleaners though are not very thorough. Left the bed messy one time and trash can full for days.

Great location and clean room”

I'm not sure what category of room we booked, but it was a large room and very happy with the location also. Depending on what rate per night we are able to get, we consider this one of our preferred hotels in Melbourne CBD.

Central location but tired rooms”

We had a confortable stay at causeway 353 hotel, it was centrally located and near trams but the rooms look a little bit tired ,there where scratches on furnitures and the walls are a bit dirty. The only saving grace where the beds and towels because they were clean. One of the staff is very lazy upon check in and we where not properly advised about check in and check out time did not tell us that there is a breakfast but one of the staff is very helpful she did not charge us when we need to print etickets and also gave us myki card without asking her and ask us if we are heading to the train station and gave us instruction what tram numbers we should take.

Pleasant”

Great! Very and the location is in the centre of Melbourne CBD . Convenience for all type of transport and all necessity. The room is clean and nice good size and equip with all amenity. This staffs are very friendly and helpful. Breakfast is good. Recommended for both business and holiday makers.

Central, Convenient, Clean”

Comfortable hotel in a great central location. Tram stops across road. Train station nearby. Restaurant options everywhere. Good, secure parking options if arriving with car. Much cheaper than expected. Pleasant surprise.

Good clean and friendly hotel”

This is a good hotel. The room I was in was an upgrade from what I'd booked. It was a one bedroom suite. The couch was a bit uncomfortable but the bed was good, bathroom a nice size and clean. Overall a good hotel. Access is down a lane way which can mean your room is a bit dark but otherwise I'd recommend it.

CBD location excellent with cheap weekend parking ”

We had a lovely stay, room was good although a little warm, (the windows didnt open), good quality bed linen and towels, new carpet, furniture a little worn. Everything clean, good mini bar and tea/coffee facilities.

Great service and location”

The location is great close to everything, and the staff are great and willing to help in anyway. The premium spa room has a massive spa which in some places is lucky to fit 1 person,these fit 2 with ease. The only downfall is breakfast,very unsatisfying. Not much range and do not cater for someone with Gluton or lactose intolerant. I would stay again just for the location alone.

Very Convenient Location”

Fantastic location. The hotel entrance is on an alleyway that is lined by restaurants and cafes, and good ones too. Our room didn't come with breakfast but that was perfectly fine with us as the cafes right outside spoiled us for choices. Tram stops are just a few meters away and the hotel is within the free tram zone of the Melbourne CBD. Convenience stores and pharmacies are in the vicinity and lots of shopping and dining can be done. Flinders Street Station is around a 10-minute walk. The staff is generally helpful and friendly. Experience would've been so much better if the staff were a bit more fastidious about vacuuming the room. We could practically write on the layer of dust left on the furniture. Suffered from allergies throughout our stay.

Friendly staff”

Awesome location , fantastic staff very very helpful .

Excellent location very poor breakfast”

The hotel is good but the breakfast is very poor not worth getting it spa is lovely and we got a free upgrade which was great

Comfortable bed good location ”

Good hotel good location breakfast terrible but bed is comfortable I would not book breakfast there there are good places around for breakfast

Great location and value for money ”

Would definitely stay here again so close to everything