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Citadines on Bourke Melbourne

"Clean and close to shops and in convenient location."

Nik - 12 March 2021
1 Bedroom Deluxe - Guestroom Citadines on Bourke Melbourne
Interior view Citadines on Bourke Melbourne
 Citadines on Bourke Melbourne
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Citadines on Bourke Melbourne

131-135 Bourke Street, Melbourne CBD, Melbourne, Australia, 3000 - See map
Free Wi-Fi
Property highlights
Hygiene Plus
This property has self-selected and self-certified the hygiene measures
Learn more
Close to Block Arcade
Within 490 m of property
See map
Popular landmarks
Block Arcade 490 m
Eureka Skydeck 1.1 km
Melbourne Museum 1.1 km
National Gallery of Victoria 1.1 km
Queen Victoria Market 1.2 km
SEA LIFE Melbourne Aquarium 1.3 km
Melbourne Cricket Ground (MCG) 1.6 km
Royal Botanic Gardens Victoria 2.0 km
Shrine of Remembrance 2.0 km
Melbourne Zoo 3.5 km
Nearby landmarks
Virgin Active 50 m
Russell St - Stop 7 70 m
Croft Institute 80 m
Assin Shop 90 m
Aboriginal Handcrafts 90 m
Ding Dong Lounge 100 m
InterPark 110 m
Anna Thomas Shop 110 m
Victoria Tourism 130 m
Chinatown 130 m

9.4

Exceptional

Location rating score

Inside city center
Popular neighborhood
Hygiene Plus
This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
See all amenities
Preventative Equipment
Hand sanitizer
Free face masks
Sterilizing equipment
Health and Medical
First aid kit
Doctor/nurse on call
  • 40 meters to public transportation

  • Airport transfer

  • Located in heart of Melbourne

  • Free Wi-Fi in all rooms!

  • Sauna

Your dates are popular among travelersUsers are booking a place in Melbourne every 25 minutes on Agoda.com
Value for money8.3
Distance to city center1.0 km
Location rating9.4
Nearest airportEssendon Airport (MEB)
Distance to airport11.4 km

Rooms available at Citadines on Bourke Melbourne

Excellent
Room comfort & quality
8.5
2 Bedroom Deluxe
...
  • Room size: 63 m²/678 ft²
  • City view
  • 1 king bed and 2 single bed...
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2 Bedroom Executive
...
  • Room size: 77 m²/829 ft²
  • City view
  • 1 king bed and 2 single bed...
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1 Bedroom Executive
...
  • Room size: 45 m²/484 ft²
  • City view
  • 1 queen bed
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Studio Executive
...
  • Room size: 34 m²/366 ft²
  • City view
  • 2 single beds or 1 king bed
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1 Bedroom Deluxe
...
  • Room size: 45 m²/484 ft²
  • Non-smoking
  • 1 queen bed
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studio deluxe
...
  • Room size: 34 m²/366 ft²
  • Non-smoking
  • 1 king bed or 2 single beds
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Two Bedroom Deluxe Apartment
...
  • Room size: 63 m²/678 ft²
  • Shower
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One Bedroom Executive Apartment
...
  • Room size: 45 m²/484 ft²
  • Shower
  • 1 queen bed
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Two Bedroom Executive Apartment
...
  • Room size: 79 m²/850 ft²
  • Shower
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One Bedroom Deluxe Apartment
...
  • Room size: 45 m²/484 ft²
  • Shower
  • 1 queen bed
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Frequently asked questions

What time is check-in and check-out at Citadines on Bourke Melbourne?

Check-in is from 02:00 PM, and check-out is until 11:00 AM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The serviced apartment offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to Citadines on Bourke Melbourne?

Citadines on Bourke Melbourne is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind with the additional charge of 105 AUD. Just use the "Let us know what you need" section of the booking page to let the serviced apartment know you want a ride, and they will contact you via the Agoda messaging service. For those who wish to drive their own cars, Citadines on Bourke Melbourne has a car park right on site for maximum convenience. Parking is available for a fee of 35 AUD per day. Self-parking is conveniently available at the serviced apartment. If you're looking for an easy way to get around Melbourne with private transportation, the serviced apartment can arrange taxi service.

Is breakfast offered at Citadines on Bourke Melbourne?

Wake up to a great continental breakfast at Citadines on Bourke Melbourne.

Can business events be hosted at Citadines on Bourke Melbourne?

On-site venues and convenient event services make Citadines on Bourke Melbourne an ideal choice for hosting events such as seminars, corporate events, conferences and meetings. The 2 venues can accommodate up to 300 people. An extensive range of facilities and services including projector or LED display, free Wi-Fi and audio-visual equipment is available to help your business meeting or event a successful one.

What is the smoking policy at Citadines on Bourke Melbourne?

Citadines on Bourke Melbourne does not permit smoking in any of its rooms or indoor areas.

What is the closest train, metro, or bus station to Citadines on Bourke Melbourne?

Russell St - Stop 7 is the closest train, metro, or bus station, about 60 m away from Citadines on Bourke Melbourne.

What restaurants are nearby Citadines on Bourke Melbourne?

Citadines on Bourke Melbourne is located in Melbourne CBD, famous for good restaurants such as Healthy Habits, Ishizuka and Heirloom.

What popular shopping places are close to Citadines on Bourke Melbourne?

Citadines on Bourke Melbourne is located in Melbourne CBD area which features shopping places such as Block Arcade, Melbourne Central and DFO South Wharf.

What are popular attractions near Citadines on Bourke Melbourne?

Citadines on Bourke Melbourne is located in Melbourne CBD area, which is famous for attractions such as Eureka Skydeck, National Gallery of Victoria and SEA LIFE Melbourne Aquarium.

What popular natural sightseeing spots are close to Citadines on Bourke Melbourne?

Citadines on Bourke Melbourne is located in the Melbourne CBD area, which is famous for natural sightseeing destinations such as Richmond Rowing Club, Mercantile Rowing Club and Melbourne Grammar Rowing Club.

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Explore the neighborhood

What people love about Citadines on Bourke Melbourne

  • 10.0

    Exceptional
    Staff 

    "Great location, clean, friendly staffs"

    CITRA

    |

    23 February 2021

  • 10.0

    Exceptional
    Location

    "Property with best location and room"

    Ferri

    |

    7 August 2019

  • 10.0

    Exceptional
    Location

    "Property with best location and room"

    Ferri

    |

    7 August 2019

Property ranking|Compared to 3,100 Melbourne properties
See all rankings
Location score
9.4/10
Room comfort score
8.5/10
Cleanliness score
8.9/10
Cheapest price score
Better than
99
%
of Melbourne properties
Better than
98
%
of Melbourne properties
Better than
97
%
of Melbourne properties
Better than
97
%
of Melbourne properties
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Overall rating:

8.7

Excellent
5,919 reviews
Cleanliness
8.9
Facilities
8.3
Location
9.4
Read all reviews >
What travelers say they love:
Clean comfortable and reasonably quiet stay.
Kaylene from Australia
Family with older children
More about Citadines on Bourke Melbourne

More about Citadines on Bourke Melbourne

Located in the heart of Melbourne's central business district, this 4.5-star property situates you within walking distance to China Town, the Melbourne Cricket Ground, and Flinders Street Station.

At Citadines on Bourke Melbourne, the excellent service and superior facilities are made for an unforgettable stay. It not only offers modern apartments with an open-plan living space featuring a kitchenette with a dishwasher, a microwave, and a refrigerator, it also offers free Internet access, an indoor swimming pool, a sauna, and a fitness center.

The reception is open 24 hours a day, and the staff can arrange tours and other activities. Private on-site parking is available while a tram stop is within a 5-minute walk from Citadines on Bourke Melbourne.

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Most talked about facilities

Housekeeping

220 mentions

Internet

42 mentions

Food & Dining

38 mentions

Swimming Pool

27 mentions

What they offer

8.8

Excellent
Staff 

"Nice staff especially PA at check in desk."

Quang

|

24 February 2020

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Nearest essentials

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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What's nearby

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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Property's guest policies

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Some helpful facts

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Property announcements

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Reviews of Citadines on Bourke Melbourne from real guests

Provided by verified guests of Agoda
8.6
/
10
Cleanliness8.9
Facilities8.3
Location9.4
Room comfort and quality8.5
Service8.7
Value for money8.3
High score for Melbourne
Rating
9+ Exceptional (545)
8-9 Excellent (473)
7-8 Very Good (351)
6-7 Good (116)
<6 Below Expectation (66)
Time of the year
Mar - May (343)
Jun - Aug (413)
Sep - Nov (402)
Dec - Feb (393)
Don't miss out!Users are booking a place in Melbourne every 25 minutes on Agoda.com
All guests (2060)
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Show reviews that mention 

Showing 1551 verified guest comments
12345
10.0
Exceptional
anthony from Australia
Couple
Stayed 4 nights in July 2019

Great location.”

We always stay at CITADINES MELBOURNE. It’s in a great location in the heart of Melbourne with a tram stop outside. There are lots of restaurants nearby. The rooms are spacious and very clean, staff are extremely friendly and helpful. There’s a great heated indoor pool and gym for relaxing. Highly recommended!

Reviewed July 16, 2019

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Dear Anthony, Wow, thank you for such a lovely review! That's exactly what we aim to achieve. We look forward to see you again on your next visit. Regards Enrica Lacognata Assistant Guest Service Manager

Responded July 24, 2019
Citadines on Bourke Melbourne
8.8
Excellent
Yee from Malaysia
Group
Stayed 2 nights in May 2019

Strategic location and spacious apartment!”

Pros: location- in the middle of CBD. Walking distance to lots of eateries, cafes,Melbourne Central, etc Trams station right at door step. Spacious 2 bedroom apartment with full amenities including washer and dryer. Clean. Would highly recommend to anyone and stay here again!

Reviewed May 24, 2019

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Dear Yee, Thank you for taking your time to give us such a nice feedback. We are glad to hear that you enjoyed your room with the facilities and the central location, I do agree that is very convenient and everything is just a short walk away. We are looking forward to see you again on your next visit to Melbourne. Kind Regards Enrica Lacognata Assistant Guest Service Manager

Responded May 24, 2019
Citadines on Bourke Melbourne
8.0
Excellent
Mabel from Singapore
Couple
Stayed 3 nights in June 2019

Very good”

We went for the studio and the room was clean and quite spacious. The location was good as there was a tram stop right in front and there were good food options around. The kitchenette was stocked up with some appliances and cutlery that did look a little dated. Reception staff was friendly.

Reviewed June 17, 2019

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Dear Mabel, We are happy to hear that you enjoyed the central location of Citadines on Bourke and you found the accommodation comfortable. Thank you for taking some time to leave us a feedback. We look forward to see you again. Regards Enrica Lacognata Assistant Guest Service Manager

Responded July 24, 2019
Citadines on Bourke Melbourne
10.0
Exceptional
Fiona from Singapore
Family with young children
Stayed 2 nights in December 2018

Thumbs up”

Room is big and clean, equipped with all the necessary amenities. Bed is really big and comfortable, the hotel staff is very helpful with enquiries and the location is fantastic, close to a lot of eateries and shopping areas and next street to Chinatown. Will def stay in this hotel next visit.

Reviewed December 11, 2018

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Dear Fiona, Thank you for your positive feedback. We are most delighted to hear you found our accommodation to be comfortable and could take advantage of our city central location. We look forward to welcoming you back again soon. Warm regards, Enrica Lacognata Assistant Guest Service Manager

Responded January 07, 2019
Citadines on Bourke Melbourne
10.0
Exceptional
William from United States
Couple
Studio Executive
Stayed 3 nights in August 2018

Nearby Chinatown”

Used Uber to/from Melbourne Airport to Citadines. Nearby resturants and fastfood (McD and Hungry Jacks). Went to nearby Thai massage which was excellent before our flight next day to Sydney after touring the CBD. Free tram zone made getting around the CBD easy. Facilities clean and quiet, Would stay here again if we get a change to visit Melbourne again.

Reviewed October 12, 2018

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Dear William, Thanks for taking the time to leave such a positive review of your stay at Citadines on Bourke. By the sounds of it you had a great escape in Melbourne and were able to take advantage of the location. We look forward to having you stay with us again next time you are in Melbourne. Best regards, Harrison Mylrea Operations Executive

Responded October 15, 2018
Citadines on Bourke Melbourne
8.8
Excellent
Eu from Malaysia
Couple
Stayed 3 nights in August 2018

All you will need”

First and foremost, the location is very good. There is a free tram stop almost in front of the hotel which will be able to link to the rest of the city. The staff, efficient and very courteous. The rooms were well designed, very comfortable plus it has all the facilities for self-catering. Thank you Citadines for making it a memorable visit.

Reviewed September 26, 2018

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Dear Eu, It is great to see that you had such a positive experience at Citadines on Bourke. I hope you found the convenience of the location as an advantage to exploring Melbourne city. Our room layout is designed to make Citadines feel like a home away from home. We look forward to the next opportunity for our team to look after you. Kind Regards, Celine W Guest Service

Responded October 02, 2018
Citadines on Bourke Melbourne
7.6
Very good
Liana from Indonesia
Family with young children
2 Bedroom Deluxe
Stayed 2 nights in June 2019

Very good”

Place was excellent, near everywhere

Reviewed June 28, 2019

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Dear Liana, I'm glad you could take advantage of our central location and found our accommodation to be comfortable. We look forward to see you again. Regards Enrica Lacognata Assistant Guest Service Manager

Responded July 24, 2019
Citadines on Bourke Melbourne
9.2
Exceptional
Lim from Malaysia
Family with teens
Studio Executive
Stayed 8 nights in December 2018

Perfect location”

We stayed for 5 nights during christmas 2018. We love the location, as the tram stop just right in front of the hotel. And, walking distance to malls and F&B outlets.

Reviewed June 10, 2019

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Dear Lim, Thank you for choosing to stay at Citadines on Bourke and thank you for taking your time to leave us such a nice review. We are glad you could take advantage of our central location. We look forward to see you again next time. Regards Enrica Lacognata Assistant Guest Service Manager

Responded July 24, 2019
Citadines on Bourke Melbourne
10.0
Exceptional
Alphonse from Singapore
Couple
1 Bedroom Deluxe
Stayed 2 nights in May 2019

Convenient location ”

Just in or around Chinatown with tram stop directly in front. 24-7 concierge was great n helpful. Only thing I didn’t like was the separate toilet and shower.

Reviewed May 29, 2019

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Dear Alphonse, We thank you for taking your time to leave us a feedback as they always are helpful. We are happy to hear that you enjoyed our central location and you had a good experience with our Guest Service team. We look forward to welcome you on your next visit in Melbourne. Regards Enrica Assistant Guest Service Manager

Responded June 01, 2019
Citadines on Bourke Melbourne
10.0
Exceptional
Bo from Hong Kong SAR, China
Group
2 Bedroom Deluxe
Stayed 5 nights in May 2019

Excellent!!!”

It feels like home to us! Unforgettable memories!

Reviewed May 29, 2019

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Dear Bo, Thank you so much for taking your time to leave such a beautiful review. The home away from home is the feeling we try to give to all our guests. We look forward to have you next time you come in Melbourne. Regards Enrica Assistant Guest Service Manager

Responded June 01, 2019
Citadines on Bourke Melbourne
9.6
Exceptional
Katherine from Singapore
Business traveler
Stayed 2 nights in August 2018

Booked for colleagues ”

I’ve made two reservations for my colleagues who were there for 2 days meeting at Melbourne. They like the location as it is very convenient to their meetings location, by walking! Staff are helpful too! Good job guys!

Reviewed August 18, 2018

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Dear Katherine, Thank you for taking the time to provide this positive feedback for your two colleagues who stayed with us at Citadines. Our property takes pride in providing an unforgettable experience for our guests. I am glad that they were able to take advantage of our central location. Look forward to having you book with us again. Best regards, Harrison Mylrea Operations Executive

Responded August 20, 2018
Citadines on Bourke Melbourne
9.6
Exceptional
KoSs from Malaysia
Family with young children
Studio Executive
Stayed 3 nights in August 2018

great location. ”

Free cribs available. The room is quite spacious. Laundrette at 10th floor..it is FOC and they do provide laundry detergent but must get from reception. Wheel accessible but there's slope to access to the lobby. Room cleaning is provided everyday. Friendly and helpful staff.

Reviewed August 16, 2018

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Dear Mr. Koss, It was a great pleasure having you stay with us at Citadines on Bourke Melbourne. Thank you for taking the time to share your feedback of your stay with us. At Citadines we highly value any feedback we receive from our guests as it motivates us to continually restructure our service to a higher standard. I am thoroughly pleased that you enjoyed the hotel facilities and amenities supplied. I hope you enjoyed our laundry services that are conveniently located at multiple levels across the property. In future, please ask our friendly staff for assistance. We look forward to having you stay with us again. Yours sincerely, Harrison Mylrea Operations Executive

Responded August 20, 2018
Citadines on Bourke Melbourne
8.4
Excellent
FREDERIC from Singapore
Business traveler
Stayed 2 nights in July 2018

Nothing fancy but convenient ”

Convenient location Large room with small kitchen Very simple, nothing fancy or stylish Clean but not nice as room toiletries were not new Stayed 2 nights and never had the room cleaned but i didn’t complain about it so i can’t totally blamed Window facing a wall so not for people who need to see the day light Nice gym and small pool

Reviewed July 23, 2018

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Hi Frederic, Thank you for taking the time to review Citadines. I hope that you took advantage of our incredible location by finding some great restaurants and shopping experiences. Sadly the trade off for our location is that we are surrounded by other buildings in the city. In future please look into booking our Studio Executive rooms, which guarantee an incredible city view. I will pass this information onto our housekeeping team, as this is not the standard we have for room servicing. Please in future contact are Guest Service team who are always willing to assist making your stay as comfortable as possible. I look forward to having you back. Best regards, Harrison Mylrea Operations Executive

Responded July 25, 2018
Citadines on Bourke Melbourne
8.4
Excellent
Ian from Indonesia
Family with young children
Stayed 4 nights in July 2018

Nice stay but lack of cleaning”

Nice hotel in a very superb location. Many restaurants around and convinience store. Tram in in front of the hotel. Stayed here last year, satisfied with the service and all. That is why stay here again this year. What I complain with this stay is when the housekeeping did not make up my room for 1 day. I got back at 9.30 pm found my room has not been claeaned, complained to receptionist down stairs and they happily change the dirty towels and offered the room to be change but my kids already tired and wants to go to sleep. They make up the room the next day as usual. Other than this mishaps, I am satisfied with the hotel.

Reviewed July 06, 2018

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Dear Ian, Thank you for choosing to stay at Citadines on Bourke Melbourne once again and you are quite right about the convenience of our location. It’s great to hear that you were able to make the most of it. I do apologise for the inconvenience caused by our Housekeeping Team’s oversight and it’s definitely not what you need after a long day. I will follow up with the team so that this does not happen again. Thanks for staying with us and we look forward to seeing you again on your next trip to Melbourne. Kind Regards, Gemma-ann Taylor Citadines on Bourke Melbourne

Responded July 11, 2018
Citadines on Bourke Melbourne
8.4
Excellent
TSUI from Malaysia
Family with young children
Studio Executive
Stayed 6 nights in April 2018

Excellent Location”

Stayed in a Studio Executive with kitchenette facilities. Room big enough for 2 Adults and a 3YO. Hotel in an excellent location. Near to Chinatown and Melbourne Central. Tram is directly outside the hotel. A lot of eateries near the hotel.

Reviewed May 01, 2018

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Hi Tsui, Thanks for your glowing feedback and we are glad you enjoyed your stay at Citadines again. I agree, having Melbourne city at your doorstep makes for an unforgettable holiday. We look forward to seeing you again. Kind regards, Harrison Mylrea Operations Executive

Responded May 02, 2018
Citadines on Bourke Melbourne
8.8
Excellent
Jeffrey from Australia
Family with teens
2 Bedroom Deluxe
Stayed 5 nights in April 2018

Nice view”

This was our second stay at the Citadines. We were in a 2 bedroom apartment on the 24th floor and had a really nice view of the city. Location is excellent as usual with a tram stop almost right outside. Many good restaurants and eateries within walking distance. Shopping is also down the street and basically stretches for several blocks. Staff was helpful and efficient and made our stay very pleasant. The rooms and beds were comfortable. The lounge and dining area in the apartment gave it a nice spacious atmosphere. All in all a great place to stay when in Melbourne.

Reviewed April 07, 2018

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Hi Jeffrey, Thanks for your positive feedback and we are glad you had an incredible stay at Citadines again. We agree, the spacious rooms make your stay away much more comfortable. It's great to be surrounded by a multitude of shopping experiences, I hope you found a bargain. We look forward to seeing you again. Kind regards, Harrison Mylrea Operations Executive

Responded April 09, 2018
Citadines on Bourke Melbourne
9.6
Exceptional
Troels from Denmark
Solo traveler
1 Bedroom Deluxe
Stayed 2 nights in March 2018

Very good managed hotel”

The staff in the reception was smiling and very friendly. and effective at the same time. The room was very clean and pleasant. The tramp stop 7 is just in front of the hotel but everthing in the center of Melbourne is in walking distance. I will return to this perfect high class hotel.

Reviewed March 13, 2018

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Hi Troels, Thanks for your positive feedback and we are glad you had an incredible stay at Citadines. We agree, being able to step out into the heart of Melbourne makes your stay an unforgettable experience. Our staff take great pride in providing an unforgettable experience for guests, this includes acknowledging every guest and making them feel welcome. We look forward to see you again. Kind regards, Harrison Mylrea Operations Executive

Responded March 16, 2018
Citadines on Bourke Melbourne
9.2
Exceptional
FREDERIC from France
Business traveler
Studio Executive
Stayed 3 nights in December 2017

Very good value for money”

Always staying here for my business trip and i am never disappointed Rooms are spacious, nothing fancy, very minimalistic but all you need is here City view this time better as you can have a view on a wall from the building in front not the most enjoyable Nice pool and gym Staff nice and friendly

Reviewed December 08, 2017

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Dear Frederic, Thanks for your feedback and we are glad you choose to continue to stay at Citadines. I am glad that you enjoyed the views and the hotels amenities on offer. Please for your next stay contact guest service for an upgrade which guarantees a view. We look forward to see you again. Kind regards, Harrison Mylrea Operations Executive

Responded December 12, 2017
Citadines on Bourke Melbourne
10.0
Exceptional
Asmah from Brunei Darussalam
Group
2 Bedroom Deluxe
Stayed 4 nights in May 2017

Awesome central location”

Good location to shopping streets; tour pickup stands; halal nandos opposite hotel; clean room; ensuite bathroom & one shared bathroom outside for 2-bedroom apartment; kitchenette well-equipped; staff allowed us early check-in as room was ready when we arrived early in the morning. Awesome!

Reviewed October 09, 2017

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Hi Asmah,thank you for choosing to stay with us at Citadines on Bourke Melbourne. It's wonderful to hear that we exceeded your expectations! We look forward to welcoming you back on your next visit to Melbourne. Kind regards - Vaia Lambrou, Guest Service

Responded October 11, 2017
Citadines on Bourke Melbourne
10.0
Exceptional
Tajul from Malaysia
Family with teens
1 Bedroom Deluxe
Stayed 4 nights in August 2017

Excellent as usual”

2nd Citadines visit after Paris. Booked Citadines on Bourke Melbourne on 19-23 August. Check in was a breeze, got the room at 10am. Booked a 1 bedroom apartment for my family of 3. Daughter took the sofabed. Location was great. Tram stop just outside the hotel. Food aplenty within walking distance. Tang Food Emporium just 5 minutes walk. 10 minutes walk to Federation Square, Melbourne Central & major shopping area. Staff very helpful & friendly. Will definitely choose Citadines again.

Reviewed August 28, 2017

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Dear Tajul, Thank you for your review and we are delighted that you had a great stay at Citadines and found our staff friendly and helpful. We hope to see you soon and If I may be of any assistance with your future visit/s, please do not hesitate to contact me, so that I may take personal care of your arrangements Kind regards, Sourabh Sharma Assistant Guest Service Manager

Responded September 01, 2017
Citadines on Bourke Melbourne
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