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We understand that this is one of 2 hotels with ok room in Mullaitivu. However this is no excuse for the poor experience we had. 1- Receptionist lacking basic customer service skills and lacking knowledge on booking systems. 2- due to lack of understanding of booking we were originally booked wrong room. Had to negotiate to get decent standard room (booking price was $50/night!) 3- finally got acceptable standard room but cleanliness of the room was very poor. Ants in bed, no hot water and basic furnishing like hairdryer... 4- WiFi not working anywhere on site. 5- breakfast timing was way off - it was served 1hr later than it should have been. This is quite disappointing as this is a hotel with facilities with potential for a 4 star hotel, but it is ruined by the overall attention to detail and staff attitude.