Crowne Plaza Melbourne
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1 King Bed Wheelchair Accessible Non-Smoking Crowne Plaza Melbourne
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8.3
Excellent
/10
(248 reviews)See what guests said
See map
9.0
Exceptional
Location rating score
Exceptional location - Inside city center
Popular neighborhood
Parking
Available
  • Melbourne Aquarium300 m
  • National Gallery of Victoria1.26 km
  • Emporium Melbourne1.27 km
  • Federation Square1.3 km
  • State Library of Victoria1.64 km
  • Queen Victoria Market1.66 km
  • Old Melbourne Gaol1.82 km
  • Shrine of Remembrance1.88 km
  • Melbourne Cricket Ground2.49 km
  • Melbourne Museum2.5 km
  • Free Wi-Fi

    Crowne Plaza Melbourne

    1-5 Spencer Street, Melbourne CBD, Melbourne, Australia - See map
    "We were in a newly renovated room, very nice great location to south wharf and Southbank we would stay here again"
    Janette - 3 April 2018
    Exceptional reputation
    Recommended by 86% of guests
    Excellent cleanliness
    8.4 rating for cleanliness
    Excellent service
    8.4 rating for service
    Excellent comfort
    8.2 room quality and comfort
    • 470 meters to public transportation

    • Located in heart of Melbourne

    • Free Wi-Fi in all rooms!

    • Air conditioning

    • Daily housekeeping

    Cheaper than 97% of all properties in Melbourne in the last 24 hours

    Compared to 6,059 Melbourne properties at Agoda for various dates

    Property ranking|Compared to 6,059 Melbourne properties
    See all rankings
    Location score
    9.0/10
    Room comfort score
    8.2/10
    Service score
    8.4/10
    Cleanliness score
    8.4/10
    Better than
    98
    %
    of Melbourne properties
    Better than
    98
    %
    of Melbourne properties
    Better than
    97
    %
    of Melbourne properties
    Better than
    97
    %
    of Melbourne properties
    Value for money7.8
    Distance to city center1 km
    Location rating9.0
    Nearest airportEssendon Airport (MEB)
    Distance to airport11.7 km

    Rooms available at Crowne Plaza Melbourne

    8.2
    Excellent
    Room comfort & quality
    King Standard Room
    King Standard Room
    ...
    • Room size: 25 m²/269 ft²
    • Shower
    • 1 king bed
    Enter dates to see prices
    Premium King Riverview Room
    Premium King Riverview Room
    ...
    • Room size: 25 m²/269 ft²
    • Shower
    • 1 king bed
    Enter dates to see prices
    King Superior Room
    King Superior Room
    ...
    • Room size: 25 m²/269 ft²
    • Shower
    • 1 king bed
    Enter dates to see prices
    King Skyline Riverview Room
    King Skyline Riverview Room
    ...
    • Room size: 25 m²/269 ft²
    • 1 king bed
    Enter dates to see prices
    2 Bed Twin Superior Room
    2 Bed Twin Superior Room
    ...
    • Room size: 25 m²/269 ft²
    • Shower
    • 1 king bed or 2 double beds
    Enter dates to see prices
    King Skyline Riverview Suite
    King Skyline Riverview Suite
    ...
    • Room size: 25 m²/269 ft²
    • River view
    • 1 king bed
    Enter dates to see prices
    Standard Room Non-Smoking
    Standard Room Non-Smoking
    ...
    • Room size: 27 m²/291 ft²
    • Non-smoking
    • 2 single beds or 1 double b...
    Enter dates to see prices
    King Standard Accessible Room
    King Standard Accessible Room
    ...
    • Room size: 25 m²/269 ft²
    • 1 king bed
    Enter dates to see prices
    1 King Suite High Floor Non-Smoking
    1 King Suite High Floor Non-Smoking
    ...
    • Room size: 55 m²/592 ft²
    • Non-smoking
    • 1 king bed
    Enter dates to see prices
    1 King River View Non-Smoking
    1 King River View Non-Smoking
    ...
    • Room size: 32 m²/344 ft²
    • River view
    • 1 king bed
    Enter dates to see prices

    What people love about Crowne Plaza Melbourne

    • 7.6
      Very good
      Location

      "Hotel is very well located at the fringe of CBD and within 5 walks to Crown."

      Glory

      |

      8 September 2017

    • 9.6
      Exceptional

      "We enjoyed our stayed."

      Ada

      |

      16 July 2017

    • 10.0
      Exceptional
      Staff 

      "Great staff."

      Alison

      |

      30 September 2017

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    More about Crowne Plaza Melbourne

    More about Crowne Plaza Melbourne

    7.6
    Very good

    "Wifi at the room was also conditional."

    Kazi S.

    |

    30 December 2017

    An overview

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    Most talked about facilities

    Housekeeping
    12 mentions
    View
    9 mentions
    Breakfast
    8 mentions
    Internet
    4 mentions

    What they offer

    9.6
    Exceptional
    Cleanliness

    "The hotel is clean and it looks great in the inside."

    Neil

    |

    4 September 2018

    View all reviews
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    Nearest essentials

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
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    Food and dining

    Breakfast options

    Continental
    Full English/Irish

    Restaurants on site

    Clarendon St Grill
    Cuisine:Australian
    Menu:Buffet

    Nearby restaurants

    Australian cuisine
    Australian cuisine
    Clarendon Street Grill
    90 m Australian
    FIVE66
    110 m Australian, Cafe
    Bertha Brown
    110 m Australian, Bar, Pizza
    Asian cuisine
    Asian cuisine
    Food Sutra
    170 m Asian, Indian
    Kobe Jones
    200 m Asian, Japanese, Sushi
    Kobe Jones Riverside Teppanyaki
    220 m Asian, Gluten Free, Japanese
    Gluten Free
    Gluten Free
    Byblos Bar & Restaurant
    270 m Gluten Free, Lebanese, Mediterranean
    Cervo
    420 m Gluten Free, Italian, Pizza
    Bar Nacional
    430 m Gluten Free, Mediterranean, Spanish

    What's nearby

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
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    Property's guest policies

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    Some helpful facts

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    Announcements

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    Reviews of Crowne Plaza Melbourne from real guests

    Overall rating
    8.5
    Excellent
    From 4361 reviews
    Provided by verified guests of
    Agoda Reviews (248)Booking.com Reviews (4113)
    Rating via Agoda8.3
    /
    10
    Cleanliness8.4
    Facilities7.9
    Location9.0
    Room comfort and quality8.2
    Service8.4
    Value for money7.8
    High score for Melbourne
    Rating
    9+ Exceptional (42)
    8-9 Excellent (29)
    7-8 Very Good (43)
    6-7 Good (11)
    <6 Below Expectation (20)
    Time of the year
    Mar - May (29)
    Jun - Aug (50)
    Sep - Nov (34)
    Dec - Feb (32)
    All guests (248)
    All room types
    All languages
    Showing 145 verified guest comments
    12345
    10.0
    Exceptional
    Maffie
    Family with young children
    Standard Room Non-Smoking
    Stayed 2 nights in July 2019

    Maffie Villarba and Maila Reardon”

    Our overall review: A well deserved 5 star evaluation. This was our first time there but we definitely will return. (perhaps sooner than later). This hotel gets it right in so many ways and I would describe some below. 1. Rooms are super clean, well stated and comfortable. 2. The pool: Wonderful is all I can say! Big pool with a wonderful sea view. 3. A very friendly staff. Multilingual as well. 4. Very good restaurant with different style food 5. All facilities are included : Reception 24 - Hour, Free luggage storage. laundry service / dry cleaning, Elevator, Tourist Information, Tourist Guide, Taxi service, Swimming Pool, Wireless Internet, Concierge service, Room Service, Safe Box,, Photocopy, Phone / Fax, Postal service, Payment by credit card, Currency Exchange. Great Job Crowne Plaza Melbourne & see you soon! Thank you Thank you for your good service

    Reviewed July 22, 2019
    10.0
    Exceptional
    Phatira from Thailand
    Couple
    Stayed 1 night in July 2018

    Pleasant stay”

    The location is really good and close to everything especially the yarra river and the casino we’re really enjoy our stay but there’s one thing is we can hear the noise from outside when people are walking or talking.

    Reviewed July 29, 2018
    9.0
    Exceptional
    Fennis from Australia
    Solo traveler
    Standard Room Non-Smoking
    Stayed 2 nights in November 2015

    Great location”

    Great Location, Large rooms, Great Service

    Though a little expensive, this is a great hotel for a weekend stay, as close to Casino, South Bank & South Wharf. Lovely, large rooms with excellent facilities. And very efficient reception, especially as the hotel was booked out and they were very busy.

    Reviewed November 09, 2015
    8.3
    Excellent
    Jennifer from Australia
    Couple
    Deluxe Room
    Stayed 1 night in December 2012

    Fantastic location”

    Views from the room

    We booked a room for New Year's Eve and were able to see the fireworks from the comfort of our hotel room - looking up the Yarra. The breakfast the next day was terrific; one of the best that we've had at a hotel

    Reviewed January 12, 2013
    8.0
    Excellent
    Linh from Vietnam
    Business traveler
    Stayed 2 nights in March 2012

    Good location to everything”

    Clean hotel, nice location

    I stay 2 nights and very please with most services. Also, I like the room and the setting of the floor, very classy. I just don't like the way a female receptionist handle my room type request. We know we might not have the room type we request but if she explained to us in a milder manner on 3/31 afternoon, then we wouldn't feel a bit harassed. Anyway, I took it as that female's personal matter, not hotel's policy or general code for staff.

    Reviewed April 16, 2012
    8.3
    Excellent
    Jenny from Australia
    Business traveler
    Stayed 5 nights in March 2011

    Good location”

    Walkable distance to exhibition centre

    the hotel is typically a corpoate focused hotel and things operate like clockwork ... staff are great and very on the ball , rooms are on the small size but functional , has flat screen tv , average mini bar , comfortable bed and pillow menu , full size ironing board and iron , large bathroom with large white fluffy towels , large sized amenities . there is a full size desk and good lighting. all in all a very functional room . a decent gym , good restaurant offering a vast selection for breakfast . the hotel is not even 2 minutes walk to the melbourne exihibition centre , 5 minutes to spencer st rail station and 2 minutes to the crown complex. there is a tran stop outside the hotel and you can be in st kilda in 10 minutes. would have no hesitation in staying here again .

    Reviewed July 13, 2011
    9.6
    Exceptional
    Pam from Australia
    Family with teens
    King Standard Room
    Stayed 1 night in June 2019

    Do yourself a favour and stay here!!!”

    Amazing location and view of the Yarra....Staff were exceptional from the point of pulling up in the carpark bays to checkout.....definitely highly reccommed.

    Reviewed June 27, 2019
    3.6
    Stacey from Australia
    Couple
    Standard Room Non-Smoking
    Stayed 1 night in June 2019

    Poor staff/management”

    Room facilities were not up to scratch. Transferred to another room due to a drain blockage in the shower only to have the other room have a similar problem with water soaking the floor. Management appeared to not really care about the night out that was ruined for us.

    Reviewed June 24, 2019
    8.0
    Excellent
    Hwee from Singapore
    Business traveler
    King Standard Room
    Stayed 4 nights in April 2019

    Very good”

    Excellent location. Free tram ride stops right in front of hotel. Lots of restaurants along the Yarra River, just across the road. Easy access to botanic gardens and the arts centre.

    Reviewed April 16, 2019
    8.4
    Excellent
    Murat from Australia
    Couple
    Standard Room Non-Smoking
    Stayed 1 night in November 2018

    Good stay”

    An enjoyable stay in the heart of the city, recently renovated rooms were a bonus.

    Reviewed December 10, 2018
    9.6
    Exceptional
    Neil from Australia
    Solo traveler
    2 Doubles Standard Non-Smoking
    Stayed 2 nights in August 2018

    Visiting friends”

    I went to Melbourne to visit friends. The hotel is conveniently located right across the Crowne Casino, and only walking distance from the centre of the CBD. The hotel is clean and it looks great in the inside. My view was the Casino and the Yarra river as well as the great looking buildings behind the Casino. I had a great stay.

    Reviewed September 04, 2018
    6.4
    Good
    Karina from Singapore
    Business traveler
    2 Doubles Standard Non-Smoking
    Stayed 2 nights in August 2018

    Good Location but need some upgrade”

    The room layout is so weird that I have to sleep beside toilet door The staff also make us wait inside the lobby while waiting taxi then he's gone while actually the taxi already outside But overall the view and location is great Thank you

    Reviewed August 07, 2018
    10.0
    Exceptional
    Kathy from Australia
    Solo traveler
    Stayed 1 night in July 2018

    Reception was amazing ”

    I arrived by car ( I missed my train from country Victoria)with low blood sugar! As I’m not used to visiting the city! I was scared and shaking and the amazing receptionist (I don’t know her name) gave me an apple to eat and fast tracked me to my room. I was able to have a hot sweet cuppa and relax in my beautiful room while the valet parked my car. There is no way to pay for this service, though I tried!

    Reviewed July 31, 2018
    8.0
    Excellent
    Daniel from Australia
    Couple
    Stayed 1 night in December 2017

    Location was just perfect”

    Location was just perfect. Facilities was great.. the only issues we had .. was the very slow customer service when checking in.. And also very unhappy staff on the front desk while checking in.. ( no smiles at all) Checking out was great the staff was on point !!!

    Reviewed December 11, 2017
    7.6
    Very good
    Glory from Singapore
    Family with young children
    2 Double Beds River View Non-Smoking
    Stayed 1 night in September 2017

    Wish we could stay longer! ”

    My family was very tired after a 7 hours red eye flight from Singapore and was pleasantly surprised that they had room for us upon our arrival at 730am. Really thankful for that! Hotel is very well located at the fringe of CBD and within 5 walks to Crown. It has a tram stop in front of the hotel which is the first/last tram stop of the free tram zone. Buffet spread was very nice and you can even make your own fresh juices. A pity that we are only here for a night, but we will definitely stay here again on our next trip!

    Reviewed September 08, 2017
    9.2
    Exceptional
    Rushneegon from Australia
    Couple
    Stayed 1 night in August 2017

    Great service, great location”

    Customer service by staff was great. Made us feel very welcome and everything was easy. Location is about a 10 min walk from CBD and 2 mins away from Southbank/Crown. Hotel rooms were clean and beautiful. Bed was super comfy. Thoroughly enjoyed staying here.

    Reviewed August 08, 2017
    8.0
    Excellent
    Terry from Australia
    Couple
    Stayed 1 night in June 2017

    Great spot to stay in Melbourne”

    Always feel welcomed every time I stay at Crowne Plaza, this is my hotel of choice when staying in town. I was a bit disappointed to be changed an extra $20 to have a view of the river as I have now stayed at this hotel several times. Staff are very always extremely friendly and location is great.

    Reviewed June 05, 2017
    8.8
    Excellent
    Renee from Australia
    Couple
    Stayed 1 night in September 2016

    Quiet. Nice. Cosy”

    Overall the room was very small. Lucky there were 2 of us, 1 lounge chair but we had a king size bed! The grout in the shower was patchy of black bits. I left behind something which has now mysteriously disappeared/never found. We had a great view of the river and Crown. Staff in general were very accommodating and polite. They upgraded us to a deluxe room free of charge. The buffet breakfast was fantastic. Couldnt fault it. The staff gave a warning of when it was ending so we could fill our plates I eould stay again at the right price!

    Reviewed October 02, 2016
    8.4
    Excellent
    Nick from New Zealand
    Business traveler
    Stayed 1 night in August 2016

    Just what I needed”

    Business traveller over for 2016 August Gift Fair at Melbourne Exhibition and Convention Centre. Very close proximity, comfortable bed and room, and tidy facilities. A little on the more expensive side with inclusions, however happy with room and service.

    Reviewed August 08, 2016
    9.2
    Exceptional
    Andrew from Australia
    Solo traveler
    1 King Suite High Floor Non-Smoking
    Stayed 1 night in June 2016

    a great stay- great everything. service. food. view. location.”

    i really enjoyed my stay. i will return. there was an issue - twice - with the prepaid breakfast. ( at check-in and at breakfast ) i also think $47 for valet is a little too high, considering i parked my car, the staff moved it. i was not aware of this procedure. bur location and facilities really suited me.

    Reviewed June 05, 2016
    12345
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    Crowne Plaza Melbourne
    |Excellent 8.3
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    • Exceptional location
    • Melbourne Aquarium
    • Southern Cross Railway Station is within 0.47 km