Grand Excelsior Hotel Deira
Grand Excelsior Hotel Deira
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Superior Room King - Guestroom Grand Excelsior Hotel Deira
Superior Room King - Guestroom
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Lobby Grand Excelsior Hotel Deira
Lobby
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Swimming pool Grand Excelsior Hotel Deira
Swimming pool
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Swimming pool Grand Excelsior Hotel Deira
Swimming pool
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See map Grand Excelsior Hotel Deira
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Very good
Location
7.2
See all 65 photos Grand Excelsior Hotel Deira
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What guests are saying:
Great stay
jamaluddin from Bahrain
Group
Easy to reach by metro. I got a nice room with all amenities you need for one night in Dubai. Guest friendly hotel with a club inside the hotel.
Steffen from Germany
Business traveler
Bathrooms can be upgraded and better toiletries.
habeeba from United States
Couple
Building is older fashion barhrooms can be upgraded
habeeba from United States
Family with teens
Building older and should upgrade few things
habeeba from United States
Family with teens
Every thing was good
muhammad from United Arab Emirates
Couple

Grand Excelsior Hotel Deira

Very good location
- Inside city center
- What's nearby?
Very good
From 193 reviewsSee what guests said
7.4
/
10
Very good value for money
7.7
Value for money7.7
Distance to city center0.5 km
Location rating7.2
Nearest airportDubai International Airport (DXB)
Distance to airport4.8 km
  • 660 meters to public transportation

  • Airport transfer

  • Currency exchange

  • Free Wi-Fi in all rooms!

Room choices
Superior Room King
Superior Room King
...
  • Room size: 30 m²/323 ft²
  • City view
  • 1 king bed or 2 single beds
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Executive Suite
Executive Suite
...
  • Room size: 58 m²/624 ft²
  • City view
  • 1 king bed
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Business   Suite
Business Suite
...
  • Room size: 52 m²/560 ft²
  • City view
  • 1 king bed
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Royal Suite
Royal Suite
...
  • Room size: 97 m²/1044 ft²
  • Shower and bathtub
  • 1 king bed
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Family Room
Family Room
...
  • Room size: 57 m²/614 ft²
  • Bathtub
  • 2 single beds and 1 king be...
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Executive Room King
Executive Room King
...
  • Room size: 25 m²/269 ft²
  • City view
  • 1 double bed
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Superior Room Twin
Superior Room Twin
...
  • Room size: 30 m²/323 ft²
  • City view
  • 2 single beds
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Family Suites
Family Suites
...
  • Room size: 25 m²/269 ft²
  • City view
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Junior Suite
Junior Suite
...
  • Room size: 52 m²/560 ft²
  • Shower and bathtub
  • 1 king bed
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Twin Executive Room
Twin Executive Room
...
  • City view
  • Shower
  • 2 single beds
Enter dates to see prices
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More about Grand Excelsior Hotel Deira

More about Grand Excelsior Hotel Deira

An overview

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Nearest essentials

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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What to eat nearby

Arabic cuisine
Arabic cuisine
Vista Bar and Terrace
6.1 km Arabic, Bar, Contemporary
The Market Place
7.1 km Arabic, Asian, Halal
Al Khayma at Dubai Marine Beach Resort
8.0 km Arabic, Halal, Lebanese
Mediterranean cuisine
Mediterranean cuisine
Samad Al Iraqi Restaurant
1.0 km Mediterranean, Seafood
Tajin & Tanjiah
2.4 km Mediterranean, Moroccan
Baku Caspian restaurant and cafe
5.8 km Mediterranean
Asian cuisine
Asian cuisine
Boracay
500 m Asian, Bar, Filipino
Lamesa Restaurant
620 m Asian, Chinese, Filipino
Sonamu
660 m Asian, Korean

What they offer

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What's nearby

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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Property's guest policies

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Some helpful facts

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Real reviews from real guests

Agoda Reviews (193)Booking.com Reviews (1599)
7.4
/
10
Cleanliness7.4
Facilities7.0
Location7.2
Service7.4
Value for money7.7
Provided by verified guests of Agoda
All languages
All guests (193)
All room types
Showing 95 verified guest comments
12345
5.6
Mohamed from United Kingdom
Couple
Superior Room Twin
Stayed 3 nights in November 2018
Our stay was very uncomfortable. Room had very poor ventilation ”
Hotel property was very much dated and appeared in need of updating. There was no ventilation in smoking room. Bath water was brown to start with and cleared up after 1 day. Staff overall weren't as helpful as possible, however 2 people helped a lot Sara in the restaurant and Fazal Rehman in room cleaning. I definitely wouldn't stay here again.
Reviewed December 03, 2018
9.2
Exceptional
Robie from United Arab Emirates
Group
Superior Room King
Stayed 1 night in August 2018
Very professional Frontliners”
i was impressed by all of the staff within the hotel. Very professionals and receptionist Ms. jhenny and other staff they very helpful and accommodating. this hotel is very near to restaurant and some supermarket so big thumbs up for that. me as working in emirates airline i truly reccommend this hotel to my friends and workmates.
Reviewed August 24, 2018
Dear Mr.Robie I would like to express my gratitude for your kind words and I am truly delighted to know you enjoyed our hospitality. Your experience is one that we hope all guests receive when visiting us. I will pass on your kind comments to the team especially Ms. Jenny. It is wonderful to hear that you found everything you experienced satisfactory. We greatly look forward to your return! Best regards, General Manager Damir Kartal
Responded August 30, 2018
Grand Excelsior Hotel Deira
10.0
Exceptional
sheikha from Oman
Couple
Superior Room King
Stayed 2 nights in July 2018
great place. ”
one outstanding staff called Monica, a receptionist is a wonderful staff that make us return to this hotel every time we think of visiting dubai. she is professional, kind, and understanding. I wish others could learn from her.
Reviewed July 16, 2018
Dear Ms.sheikha, Thank you for taking the time to share a great review on your stay experience in Grand Excelsior Deira. I will happily share your comments with my team especially ``Monika``we are very glad you enjoyed your stay with us and hoping to see you again at Hotel very soon, kind Regards , General Manager, Damir Kartal
Responded July 19, 2018
Grand Excelsior Hotel Deira
8.0
Excellent
MAWIA from United Arab Emirates
Solo traveler
Superior Room King
Stayed 2 nights in June 2018
good hotel”
Staff are not attending our quarries in time and no hospitality was provided. In the reservation done through the internet there is a complementry fruit basket but in the hotel the reception did not provided as it was not approved due to the fact that the room is classic and not deluxe.
Reviewed July 01, 2018
Dear Ms.Mawia,Thank you for taking the time to share your review about you stay experience in Grand Excelsior Deira Dubai! We would like to apologize about the Service was no up to your expectation, however i have shared with our team for immediate improvement. On behalf of my team I look forward to welcoming you back soon, Kind Regards General Manager Damir Kartal
Responded July 06, 2018
Grand Excelsior Hotel Deira
8.8
Excellent
Marcus from United Kingdom
Solo traveler
Superior Room King
Stayed 6 nights in October 2018
Great value for money”
Stay 6 night here just for relaxation and sun. The staff where very friendly.The room was a classic room (cheapest) and it was very nice and with a lot of space and big bed, the bathroom was clean with a nice power shower that provided both hot and cold water, I mention this as I have read in previous reviews the lack of hot water and the water being dirty, this is now not the case and the water was clean and the shower was nice and hot. I spent most of my time by the pool, the area was always kept nice and clean by the pool staff/life guard and the pool water if self was also very clean.. Food was good but a little on the expensive side, but at the end of the day it was a buffet so you can eat as much as you like. The only issue I had was that the staff were never sure if I could add the buffet to my room bill or if I had to pay there and then and this happened every day. One thing the hotel needs to do is change there guest policy to allow guest in your room. Overall a good hotel.
Reviewed November 07, 2018
6.4
Good
Sherwin from Philippines
Couple
Superior Room King
Stayed 2 nights in November 2018
Aircon problem”
The staff was great, the room is ok, but the aircon is worst. We havent sleep because of the poor temperature in our room.
Reviewed November 22, 2018
4.8
Sylvester from United States
Solo traveler
Stayed 2 nights in May 2018
I wont stay there again ”
Bath tub molding was broken, The security was obnoxious and they have a scam going on to get more money out of you . its away from the areas in Dubai i usually stay but it was close to the airport. Will never stay there again thank you for the experience grand excelsior!
Reviewed August 08, 2018
Dear Mr. Sylvester,Thank you for taking the time to write a review of your recent stay with us in Grand Excelsior Deira Hotel. We have taken note of your comments and we hope this will not deter you from visiting us again. We look forward to welcoming you back again in the near future. Warm Regards Damir Kartal General Manager
Responded August 14, 2018
Grand Excelsior Hotel Deira
8.4
Excellent
SHANTIKUMAR from Oman
Solo traveler
Superior Room King
Stayed 2 nights in October 2018
I was taking a short break.It was personal.”
It took some time before I checked in due to many waiting to get rooms.Still I would recommend this hotel as a good one stay in Deira.
Reviewed October 11, 2018
7.6
Very good
Satnam from United Kingdom
Couple
Superior Room King
Stayed 1 night in September 2018
A welcomed break”
The staff from the porter to the reception are very obliging and helpful. I felt one thing that was lacking was fresh towels. They were a bit stingy on fresh towels, the domestic staff just folded the used towels instead of providing fresh towels.
Reviewed September 21, 2018
Dear Sir,Madam Thank you for taking the time to write a review of your recent stay with us in Grand Excelsior Deira Hotel.We are pleased that there were some aspects of your stay that were pleasant. We are sorry for the inconveniences you had experienced we have shared the feedback with the department concern to take the necessary actions We hope that you will give us another opportunity in the future and please do contact me prior to your arrival. Thank you for choosing to stay in Grand Excelsior Deira. Regards, General Manager Damir Kartal
Responded October 03, 2018
Grand Excelsior Hotel Deira
6.8
Good
Khaled from Jordan
Business traveler
Superior Room King
Stayed 1 night in May 2018
Very weak WIFI”
frankly : I got for what I paid, the rate was very cheap for 5* which in reality turned to be 2* , what could I expect to get more, never again. No attractions in the surrounding area, room windows is glass sealed can't open for fresh air, bath shower has no pressure at all, no hand shower, noisy till 3.30am every night , dated, bad smell in the room , bad rooftop pool , worst Shisha ever. Despite that Staff were very good.
Reviewed May 13, 2018
Dear Sir/Madam Thank you for taking the time to share your review about you stay experience in Grand Excelsior Deira Dubai! We would like to apologize about the Service was no up to your expectation, however i have shared with our team for immediate improvement. On behalf of my team I look forward to welcoming you back soon, regards General Manager
Responded June 21, 2018
Grand Excelsior Hotel Deira
9.2
Exceptional
Andre from United Arab Emirates
Solo traveler
Superior Room King
Stayed 1 night in April 2018
2 thumpsUP”
The hotel: Easy to find Very quick check in by Joyce. Staffs were great and friendly. Rooms are very pleasant, cozy with really comfortable bed. Facilities met expectation Unfortunately the jacuzzi inside the sauna and steam are was under maintenance. Over all it met my expectation. Thumbs up thumbs up
Reviewed April 20, 2018
Dear Sir/Madam, we appreciate your valuable feedback on your recent stay with us at Grand Excelsior Deira, My team will be also very proud to receive your comments and specially Joyce we are very glad you enjoyed your stay with us and hoping to see you again at our Hotel very soon, with kind Regards ,General Manager
Responded June 21, 2018
Grand Excelsior Hotel Deira
8.8
Excellent
Syed from United Arab Emirates
Business traveler
Superior Room King
Stayed 2 nights in April 2018
Agoda Services are outclass.”
Dear Guest, I visit to hotel quiet often but having reservation wtih agoda.com found it best price and great services. As i requested for breakfast but once reach to hotel, there was no breakfast - agoda.com called for complementary healthy amount of $ for my breakfast as compensation. I highly recommend their services.
Reviewed April 15, 2018
Dear Sir/Madam, Thank you for taking the time to share a great review on your Stay experience in Grand Excelsior Deira, i will happily share your comments with my team and we are very appreciative of your kind recommendation to other travelers, Thank you for choosing to stay with us, on behalf of my team I look forward to welcoming you back soon, regards General Manager
Responded June 21, 2018
Grand Excelsior Hotel Deira
7.2
Very good
Shan from Pakistan
Business traveler
Superior Room King
Stayed 5 nights in April 2018
Be aware of the loud disco music”
I was unable to sleep on the first night because of the loud disco music. The room next to me was also occupied by many men who kept on laughing loudly. I approached the staff the next day, they are very polite and gave me another room. At the time of check in, just make sure they don't give you the wrong room.
Reviewed June 27, 2018
Dear Mr. Shan, Thank you for taking the time to share your review about you stay experience in Grand Excelsior Deira Dubai! We would like to apologize about the Service was no up to your expectation, however i have shared with our team for immediate improvement. On behalf of my team I look forward to welcoming you back soon, regards General Manager,Damir Kartal
Responded July 09, 2018
Grand Excelsior Hotel Deira
9.2
Exceptional
Atif from Canada
Family with teens
Superior Room King
Stayed 1 night in September 2018
Overall it was good ”
They should put a small fridge in the room.
Reviewed September 23, 2018
Dear Sir,Madam Thank you for taking the time to share your feedback about your stay in Grand Excelsior Deira. We are sorry for the inconveniences you had experienced regarding the point that you have mentioned kindly be informed that we are providing only mini bar in the room. Thank you for choosing to stay in Grand Excelsior Deira. Regards, General Manager Damir Kartal
Responded October 03, 2018
Grand Excelsior Hotel Deira
6.8
Good
H from United States
Solo traveler
Superior Room King
Stayed 1 night in June 2018
Good”
Locals frequent which equals wedding parties. These can be loud. Front desk nice and rooms clean.
Reviewed July 07, 2018
Dear Sir/Madam, Thank you for taking the time to share your review about you stay experience in Grand Excelsior Deira Dubai! I`m delighted to read that you have highlighted some positive feedback about your stay and we appreciate the compliments shared about the hotel and apologize that our Service was no up to your expectation, however i have shared with our team for immediate improvement. Once again, thank you for your great review and on behalf of my entire team i look forward to welcome you back to our hotel again very soon. With kind regards, General Manager,Damir Kartal
Responded July 11, 2018
Grand Excelsior Hotel Deira
10.0
Exceptional
Abdul from United Kingdom
Solo traveler
Superior Room King
Stayed 1 night in April 2018
Great stay thanks for upgrading free of charge. ”
Friendly and helpful staff.
Reviewed May 02, 2018
Dear Sir/Madam, Thank you for taking the time to share a great review on your Stay experience in Grand Excelsior Deira, i will happily share your comments with my team and we are very appreciative of your kind recommendation to other travelers, Thank you for choosing to stay with us, on behalf of my team I look forward to welcoming you back soon, regards General Manager
Responded June 21, 2018
Grand Excelsior Hotel Deira
9.2
Exceptional
SHAOBAI from Taiwan
Solo traveler
Business Suite
Stayed 1 night in December 2017
great”
location 100%
Reviewed December 26, 2017
Dear Sir,Madam We are so very appreciative of your amazing review of our hotel, and most pleased to know that you enjoyed your stay with us. We thank you again for choosing Grand Excelsior Deira Hotel and wish to welcome you back with us again very soon. Regards, General Manager Damir Kartal
Responded October 03, 2018
Grand Excelsior Hotel Deira
9.6
Exceptional
Ali from Oman
Solo traveler
Superior Room King
Stayed 2 nights in November 2017
Affordable”
Valet parking in Center of Deira, check in was quick. Room cozy enough, have regular TV channels but no cable channels. Supermarket close by and there is Reef mall at walking distance. The street at which the hotel is located is not eventful and has many small businesses that cater for the locals.
Reviewed November 12, 2017
5.6
osama from Jordan
Business traveler
Superior Room King
Stayed 4 nights in September 2017
Good for one night ”
Staff are so kind and helpful specially Mr. Rahul and Mr. Ahmad . The hotel parking is very bad , u have to give Ur car to the valet which is not practical for someone who is in a business trip , whenever u want to use Ur car u have to wait long time to get it Hotel furniture is old and smells . Swimming pool is old and and it was closed most of the time .
Reviewed September 07, 2017
Dear Mr. Osama, Greetings from Grand Excelsior Hotel Deira! Thank you for taking the time to share your recent experience in our hotel. We greatly appreciate you taking the time to bring this matter to our attention and apologize for any inconvenience you may have experienced. Unfortunately, it seems that we did not meet all your expectations and we are looking on to it. Your feedback is very valuable to us as we work to be better each and every day. Once again, we appreciate you taking the time to share your comments with us. We know you have many choices when it comes to lodging and we hope you will continue to choose Grand Excelsior Hotel Deira for your future travel needs. Thanks & regards, The Management
Responded September 14, 2017
Grand Excelsior Hotel Deira
4.8
said from Oman
Couple
Superior Room King
Stayed 1 night in July 2017
Not good for family At sleeping time very high sound coming from disco . uncomfortable to stay. ”
Not good for family At sleeping time very high sound coming from disco . uncomfortable to stay And in the Reception whe we arrived one female staff only and make check in more than hour and there is no sprayer in bathroom ليست مناسب للعائلة في وقت النوم اصوت عالية جدا قادمة من الديسكو. غير مريح للبقاء عند الحظور للفندق موظفه واحده فقط فالاستقبال انتظرنا اكثر من ساعه لتجهيز الغرفه من الرغم انه واصلين وقت متاخر وكان الحجز مسبق وليس هناك شطاف رشاش الماء في الحمامات
Reviewed August 14, 2017
Dear Mr. Said, Greetings from Grand Excelsior Hotel Deira! Thank you for taking the time to share your recent experience in our hotel. We greatly appreciate you taking the time to bring this matter to our attention and apologize for any inconvenience you may have experienced. Unfortunately, it seems that we did not meet all your expectations and we are looking on to it. Your feedback is very valuable to us as we work to be better each and every day. Once again, we appreciate you taking the time to share your comments with us. We know you have many choices when it comes to lodging and we hope you will continue to choose Grand Excelsior Hotel Deira for your future travel needs. Thanks & regards, The Management
Responded September 14, 2017
Grand Excelsior Hotel Deira
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  • Very good location
  • The Dubai Mall
  • Abu Baker Al Siddique Metro Station is within 0.66 km