Grand Hyatt Melbourne
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1 King Bed Grand Hyatt Melbourne
Lobby Grand Hyatt Melbourne
Lobby Grand Hyatt Melbourne
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8.8
Excellent
/10
(4315 reviews)See what guests said
See map
9.4
Exceptional
Location rating score
Exceptional location - Inside city center
Popular neighborhood
  • Federation Square290 m
  • Emporium Melbourne610 m
  • State Library of Victoria760 m
  • National Gallery of Victoria870 m
  • Old Melbourne Gaol930 m
  • Melbourne Aquarium1.16 km
  • Melbourne Cricket Ground1.3 km
  • Melbourne Museum1.35 km
  • Queen Victoria Market1.47 km
  • Shrine of Remembrance1.71 km
  • Free Wi-Fi

    Grand Hyatt Melbourne

    123 Collins Street, Melbourne CBD, Melbourne, Australia - See map
    "The location of the hotel, the lounge, facilities, room environmental were all perfect."
    Joshua - 24 December 2018
    Exceptional cleanliness
    9.1 rating for cleanliness
    Excellent comfort
    8.9 room quality and comfort
    Excellent service
    8.8 rating for service
    Excellent facilities on premise
    8.7 facilities on premise
    • 450 meters to public transportation

    • Airport transfer

    • Located in heart of Melbourne

    • Free Wi-Fi in all rooms!

    • Hot tub

    Property ranking|Compared to 6,134 Melbourne properties
    See all rankings
    Location score
    9.4/10
    Service score
    8.8/10
    Cleanliness score
    9.1/10
    Room comfort score
    8.9/10
    Better than
    99
    %
    of Melbourne properties
    Better than
    99
    %
    of Melbourne properties
    Better than
    99
    %
    of Melbourne properties
    Better than
    99
    %
    of Melbourne properties
    Value for money8.2
    Distance to city center1 km
    Location rating9.4
    Nearest airportEssendon Airport (MEB)
    Distance to airport11.7 km

    Rooms available at Grand Hyatt Melbourne

    8.9
    Excellent
    Room comfort & quality
    Diplomatic Suite
    Diplomatic Suite
    ...
    • Room size: 141 m²/1518 ft²
    • River view
    • 1 king bed
    Enter dates to see prices
    Club Twin Bed
    Club Twin Bed
    ...
    • Room size: 34 m²/366 ft²
    • City view
    • 2 single beds
    Enter dates to see prices
    Club Deluxe King
    Club Deluxe King
    ...
    • Room size: 36 m²/388 ft²
    • City view
    • 1 king bed
    Enter dates to see prices
    Club King
    Club King
    ...
    • Room size: 33 m²/355 ft²
    • City view
    • 1 king bed
    Enter dates to see prices
    Grand Suite King
    Grand Suite King
    ...
    • Room size: 80 m²/861 ft²
    • City view
    • 1 king bed
    Enter dates to see prices
    Grand View King
    Grand View King
    ...
    • Room size: 34 m²/366 ft²
    • River view
    • 1 king bed
    Enter dates to see prices
    Club Twin
    Club Twin
    ...
    • Room size: 33 m²/355 ft²
    • City view
    • 2 single beds
    Enter dates to see prices
    Grand Deluxe King
    Grand Deluxe King
    ...
    • Room size: 36 m²/388 ft²
    • City view
    • 1 king bed
    Enter dates to see prices
    Club King Bed
    Club King Bed
    ...
    • Room size: 34 m²/366 ft²
    • City view
    • 1 king bed
    Enter dates to see prices
    Twin Room with River View
    Twin Room with River View
    ...
    • Room size: 34 m²/366 ft²
    • River view
    • 2 single beds
    Enter dates to see prices

    What people love about Grand Hyatt Melbourne

    • 9.2
      Exceptional
      Location

      "Located on the little Paris street, it gave our such a romantic gesture, while taking a stroll."

      LAI S.

      |

      13 March 2018

    • 8.0
      Very good
      Spaciousness

      "Great spacious place for family to relax."

      Geok K.

      |

      26 December 2018

    • 7.6
      Very good
      Spaciousness

      "Spacious good for family with good decent view"

      Geok K.

      |

      26 December 2018

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    More about Grand Hyatt Melbourne

    More about Grand Hyatt Melbourne

    9.6
    Exceptional

    "Centrally located to everything!!"

    Michelle

    |

    23 December 2018

    An overview

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    Most talked about facilities

    Housekeeping
    26 mentions
    Breakfast
    17 mentions
    View
    12 mentions
    Internet
    10 mentions

    What they offer

    8.8
    Excellent
    Staff 

    "Very nice hotel with friendly and kindly staff."

    Ariya

    |

    2 January 2019

    View all reviews
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    Nearest essentials

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
    Show less

    Food and dining

    Restaurants on site

    Collins Kitchen
    Cuisine:Australian
    Menu:Buffet, A-la-carte

    Nearby restaurants

    Australian cuisine
    Australian cuisine
    Om Nom Kitchen & Dessert Bar
    130 m Australian, Fusion, Gluten Free
    ezard
    140 m Australian, Contemporary, Gluten Free
    Eau De Vie
    160 m Australian, Bar, Pub
    Asian cuisine
    Asian cuisine
    Coda
    30 m Asian, Contemporary, Gluten Free
    Yu-u
    30 m Asian, Japanese, Sushi
    Chin Chin
    50 m Asian, Gluten Free, Thai
    Gluten Free
    Gluten Free
    MoVida
    140 m Gluten Free, International, Mediterranean
    Tazio
    230 m Gluten Free, Italian, Pizza
    Gazi Restaurant
    250 m Gluten Free, Greek, Mediterranean

    What's nearby

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
    Show less

    Property's guest policies

    Show less

    Some helpful facts

    Show less

    Reviews of Grand Hyatt Melbourne from real guests

    Overall rating
    8.8
    Excellent
    From 4315 reviews
    Provided by verified guests of
    Agoda Reviews (666)Booking.com Reviews (3649)
    Rating via Agoda8.8
    /
    10
    Cleanliness9.1
    Facilities8.7
    Location9.4
    Room comfort and quality8.9
    Service8.8
    Value for money8.2
    High score for Melbourne
    Rating
    9+ Exceptional (227)
    8-9 Excellent (115)
    7-8 Very Good (82)
    6-7 Good (24)
    <6 Below Expectation (25)
    Time of the year
    Mar - May (105)
    Jun - Aug (125)
    Sep - Nov (116)
    Dec - Feb (127)
    All guests (666)
    All room types
    All languages

    Show reviews that mention 

    Showing 473 verified guest comments
    12345
    9.2
    Exceptional
    CECILIA from Philippines
    Couple
    1 King Bed
    Stayed 2 nights in March 2019

    First Time In Melbourne”

    The experience with Grand Hyatt was simply great for me as a first timer in Melbourne. The place is so accessible to all, trans, malls etc. The gym was awesome. Breakfast was expensive but not worth it.

    Reviewed March 15, 2019
    9.6
    Exceptional
    Michelle from Australia
    Solo traveler
    2 Twin Beds
    Stayed 3 nights in November 2018

    Great Hotel”

    I have stayed here before and it is my 'go to' hotel in Melbourne. Centrally located to everything!! Great service, only ate their once - too many options nearby to choose from! Room was spacious with a great sitting area.

    Reviewed December 23, 2018
    9.2
    Exceptional
    HOCK from Singapore
    Couple
    1 King Bed
    Stayed 2 nights in July 2019

    Meet expectation as usual”

    Maintain Hyatt standard as usual, lovely design, great location, excellent bed and amenities. Would be perfect if staffs can be more helpful and observant.

    Reviewed July 15, 2019
    9.2
    Exceptional
    Brad from Australia
    Couple
    Grand View King
    Stayed 2 nights in April 2019

    Great location”

    Excellent location with easy access to the melbourne cbd and surrounds. Staff were superb and can't fault the hospitality at all during our stay. Facilities are great and the hotel itself is beautiful. Only slight downside was the room we were in was showing signs of becoming a little tired. Marks on the walls, pieces of chipboard missing, shower leaking, chips out of the porcelain in the bath. Nothing major - just noticeable for the amount of $$ is paid. If I was to return I'd probably splurge on a suite. Bed was super comfy tho and the view amazing.

    Reviewed April 09, 2019
    8.0
    Excellent
    Leeanne from Australia
    Couple
    1 King Bed
    Stayed 3 nights in June 2019

    Mrs S”

    Very friendly staff. Especially concierge staff.

    Reviewed June 24, 2019
    9.6
    Exceptional
    LEE from Malaysia
    Family with teens
    Club King Bed
    Stayed 4 nights in March 2018

    Great Choice to Stay in Melbourne”

    Grand Hyatt is such a great choice to choose among hotels in Melbourne. The price is reasonable and the services is Great. The location is slightly far away from Melbourne CBD, but there's lots of shop around here. Will considered to stay here again.

    Reviewed March 26, 2018
    8.4
    Excellent
    Christopher from Singapore
    Business traveler
    1 King Bed
    Stayed 2 nights in December 2017

    Wifi issues”

    Spend Saturday night on the phone with tech support. Not what I expected for the price I paid. Finally got it working in my iPad but not my phone. Then had to place another call to get that working. Spend $100 on my mobile data. Did not have issues when I was in a cheaper hotel.

    Reviewed December 17, 2017
    9.2
    Exceptional
    Sandra from Malaysia
    Solo traveler
    2 Twin Beds
    Stayed 2 nights in May 2017

    Great hotel situated in perfect location”

    Grand hyatt doesn't disappoint in Melbourne. While the hotel is situated in the midst of high end stores, you're not far from malls and day to day shopping. Hotel is just one or two blocks from a ton of food options.

    Reviewed May 28, 2017
    9.2
    Exceptional
    Roger from Australia
    Couple
    1 King Bed
    Stayed 1 night in June 2016

    Great hotel”

    One of the best hotels in Melbourne. Great location. Easy to get around with all types of transport available. Staff are well trained and professional....and friendly ... Not cheap but overall a very good hotel.

    Reviewed June 11, 2016
    10.0
    Exceptional
    Lucy from United Kingdom
    Solo traveler
    Stayed 1 night in April 2016

    Amazing city centre hotel ”

    I had a great stay, the staff were very friendly and helpful. The club lounge was great and the canapés in the evening was more like a full meal with a dessert station (and delicious chocolates). The breakfast was delicious and had a great variety. The gym is great and has a small pool and tennis and basketball also. I would definitely go back!

    Reviewed April 06, 2016
    9.0
    Exceptional
    Arnie from Malaysia
    Family with young children
    Stayed 6 nights in March 2016

    GREAT HOTEL BUT DISAPPOINTING CHECK IN PROCESS”

    Location, Cleanliness, Great Interior

    We are very disappointed with the check in progress. I've booked 3 different rooms. However, during your official check in time, which is at 2pm, there was only 1 room ready. There were six of us. All of us have to squeze in one room because the second room are only ready at 3.30pm. The worst part is we only get the third room ready at almost 5pm, which is three hours behind the check in time. Dear management, please take a look into this. I hope your future guests wont face this kind of situation. We (your loyal guests) expect the best from Hyatt team.

    Reviewed March 29, 2016
    9.7
    Exceptional
    Michael from Denmark
    Business traveler
    Club Twin
    Stayed 2 nights in March 2016

    Great hotel in center of Melbourne”

    Location, great service and nice rooms

    Short 2-day business stay. High quality hotel as you would expect for Hyatt. Staff were all very friendly and would spend the extra for a club level room as amenities and extras you get there well worth it.

    Reviewed March 11, 2016
    9.3
    Exceptional
    Aminuddin from Brunei Darussalam
    Solo traveler
    1 King Bed
    Stayed 1 night in February 2016

    My holiday is officially complete with Grand Hyatt”

    Location, comfortness and services

    It was a great experience staying at Grand Hyatt Melbourne. Was immediately greeted by the staff upon arrival. Staff at the reception area was awesome! She even shared that we've got the same birthdate and year! I was also pleased that I was able to check in before the allowed time due to the availability of the room. I've requested for my room to be on the upper level and was pleased to be given one on the 25th floor. The view was just amazing! Definitely would come back here again.

    Reviewed February 24, 2016
    10.0
    Exceptional
    stephen from Australia
    Couple
    1 King Bed
    Stayed 1 night in February 2016

    Bday Bliss”

    Arrived early , good greeting and energy by porters and reception very quick attentive and sorted out some membership issues for me , she also caught on it was my partners birthday and sent a little gift to the room , along with a later checkout and allowing us to go straight to a room… I know you cant always guarantee this but I really felt this lady was pulling strings to make it cool and we really appreciate it. We had room service , didnt eat in resturaunts but good , hot and punctual food , good coffee nespresso in room and nice fit out .. I know im sounding a bit pro pro this p;ace , but really it was quite a joy for a place to get it right… stayed the previous weekend in a H branded hotel of a different kind the previous weekend as a gift and it felt cluttered , impersonal and diffrent journey. I left room/checked out and left my mobile phone , called the hotel , they were super quick coming back to me , offered to get the phone to me and hadnt realised I had stored my bag down stairs , when I tell them, they just poppoed it in there , no fuss just quick relief. Thank you team for a great stay , we will be back

    Reviewed February 09, 2016
    9.7
    Exceptional
    Cliff from Australia
    Couple
    1 King Bed
    Stayed 1 night in December 2015

    We enjoyed a great night. Lovely views and excelli”

    Location. Price. Great facilities

    We came to the Grand Hyatt for a birthday present. It was probably the best 60th present we received. We enjoyed a lovely room with great views of Melbourne from the 25th floor. The facilities are excellent and the staff welcoming and helpful. A wonderful night.

    Reviewed December 29, 2015
    9.3
    Exceptional
    atira from Malaysia
    Group
    Stayed 1 night in November 2014

    Was okay”

    Nice room, excellent location

    The room was okay and clean. My room was with city view but not so nice. But we had wonderful view and moments at club lounge. Located at the centre of melbourne city (crowded area). Many shops nearby. Can easily walk from hotel in melbourne city. They will charge you the deposit through your card upon the arrival. And will refund back takes 3-5days after check out. I prefer them to provide choices for refund (cash or card) like other 5star did. No free wifi even we were booked for Grand Club King Room. I had giving them a complaint about the wifi, after 2 3 months they emailed me about free wifi has been provided in the room. Good improvement. 👍

    Reviewed July 08, 2015
    8.0
    Excellent
    James from Australia
    Couple
    1 King Bed
    Stayed 1 night in December 2014

    Great Location Great View but bed head very dirty”

    bathroom View and position

    Was a overnight stay for us why in Melbourne was nice view easy walking to everywhere and close to China Town. The room was as expected but the bed head had Marks that was not very clean and made us not enjoy the room as much

    Reviewed January 27, 2015
    8.7
    Excellent
    atira from Malaysia
    Group
    2 Twin Beds
    Stayed 2 nights in November 2014

    good but wifi was suck”

    good location, clean, nice view

    Perfect location, clean, staff was okay, but the wifi was really suck ! No free wifi for resident. Only can access in public area. But it's still not running well. Slow n stuck. This is my first experience ever staying in 5star hotel without free wifi ! And the hotel parking is 50dollar per day

    Reviewed November 11, 2014
    9.7
    Exceptional
    Swee from Malaysia
    Couple
    1 King Bed
    Stayed 1 night in August 2014

    Convenient location, great stay great staff”

    Cleanliness, Friendly Staff, Comfort Room

    The hotel maintain it's 5 star standard which I enjoyed my stay with them very much. The hotel is clean and renovation is good. Room is very comfortable, room service is very promptly, which I am very satisfying. It is just located on the famous Collin Street where there are so many branded shops around and nice cafe. It's only 5 minutes walk to the China Town and 10 mins walk to the new opened Emporium shopping mall.

    Reviewed October 12, 2014
    8.0
    Excellent
    Greg from Australia
    Business traveler
    1 King Bed
    Stayed 1 night in May 2014

    Quality as expected”

    Location, rooms, facilities

    I have stayed here before and the rooms and service were of a high quality as you would expect. Location is superb and facilities are comprehensive. This is a personal comment, but all these top hotels are fairly "vanilla" to me. They lack individuality and character. Having said that the rooms here are large and comfy, service is good and everything works well Annoying was the high charge for internet, which is enough to encourage me to look elsewhere next time

    Reviewed May 24, 2014
    12345
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    Grand Hyatt Melbourne
    |Excellent 8.8
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    • Exceptional location
    • Federation Square
    • Flinders Street Railway Station is within 0.42 km