First Time In Melbourne”

The experience with Grand Hyatt was simply great for me as a first timer in Melbourne. The place is so accessible to all, trans, malls etc. The gym was awesome. Breakfast was expensive but not worth it.

Great Hotel”

I have stayed here before and it is my 'go to' hotel in Melbourne. Centrally located to everything!! Great service, only ate their once - too many options nearby to choose from! Room was spacious with a great sitting area.

Meet expectation as usual”

Maintain Hyatt standard as usual, lovely design, great location, excellent bed and amenities. Would be perfect if staffs can be more helpful and observant.

Great location”

Excellent location with easy access to the melbourne cbd and surrounds. Staff were superb and can't fault the hospitality at all during our stay. Facilities are great and the hotel itself is beautiful. Only slight downside was the room we were in was showing signs of becoming a little tired. Marks on the walls, pieces of chipboard missing, shower leaking, chips out of the porcelain in the bath. Nothing major - just noticeable for the amount of $$ is paid. If I was to return I'd probably splurge on a suite. Bed was super comfy tho and the view amazing.

Mrs S”

Very friendly staff. Especially concierge staff.

Great Choice to Stay in Melbourne”

Grand Hyatt is such a great choice to choose among hotels in Melbourne. The price is reasonable and the services is Great. The location is slightly far away from Melbourne CBD, but there's lots of shop around here. Will considered to stay here again.

Wifi issues”

Spend Saturday night on the phone with tech support. Not what I expected for the price I paid. Finally got it working in my iPad but not my phone. Then had to place another call to get that working. Spend $100 on my mobile data. Did not have issues when I was in a cheaper hotel.

Great hotel situated in perfect location”

Grand hyatt doesn't disappoint in Melbourne. While the hotel is situated in the midst of high end stores, you're not far from malls and day to day shopping. Hotel is just one or two blocks from a ton of food options.

Great hotel”

One of the best hotels in Melbourne. Great location. Easy to get around with all types of transport available. Staff are well trained and professional....and friendly ... Not cheap but overall a very good hotel.

Amazing city centre hotel ”

I had a great stay, the staff were very friendly and helpful. The club lounge was great and the canapés in the evening was more like a full meal with a dessert station (and delicious chocolates). The breakfast was delicious and had a great variety. The gym is great and has a small pool and tennis and basketball also. I would definitely go back!

GREAT HOTEL BUT DISAPPOINTING CHECK IN PROCESS”

We are very disappointed with the check in progress. I've booked 3 different rooms. However, during your official check in time, which is at 2pm, there was only 1 room ready. There were six of us. All of us have to squeze in one room because the second room are only ready at 3.30pm. The worst part is we only get the third room ready at almost 5pm, which is three hours behind the check in time. Dear management, please take a look into this. I hope your future guests wont face this kind of situation. We (your loyal guests) expect the best from Hyatt team.

Great hotel in center of Melbourne”

Short 2-day business stay. High quality hotel as you would expect for Hyatt. Staff were all very friendly and would spend the extra for a club level room as amenities and extras you get there well worth it.

My holiday is officially complete with Grand Hyatt”

It was a great experience staying at Grand Hyatt Melbourne. Was immediately greeted by the staff upon arrival. Staff at the reception area was awesome! She even shared that we've got the same birthdate and year! I was also pleased that I was able to check in before the allowed time due to the availability of the room. I've requested for my room to be on the upper level and was pleased to be given one on the 25th floor. The view was just amazing! Definitely would come back here again.

Bday Bliss”

Arrived early , good greeting and energy by porters and reception very quick attentive and sorted out some membership issues for me , she also caught on it was my partners birthday and sent a little gift to the room , along with a later checkout and allowing us to go straight to a room… I know you cant always guarantee this but I really felt this lady was pulling strings to make it cool and we really appreciate it. We had room service , didnt eat in resturaunts but good , hot and punctual food , good coffee nespresso in room and nice fit out .. I know im sounding a bit pro pro this p;ace , but really it was quite a joy for a place to get it right… stayed the previous weekend in a H branded hotel of a different kind the previous weekend as a gift and it felt cluttered , impersonal and diffrent journey. I left room/checked out and left my mobile phone , called the hotel , they were super quick coming back to me , offered to get the phone to me and hadnt realised I had stored my bag down stairs , when I tell them, they just poppoed it in there , no fuss just quick relief. Thank you team for a great stay , we will be back

We enjoyed a great night. Lovely views and excelli”

We came to the Grand Hyatt for a birthday present. It was probably the best 60th present we received. We enjoyed a lovely room with great views of Melbourne from the 25th floor. The facilities are excellent and the staff welcoming and helpful. A wonderful night.

Was okay”

The room was okay and clean. My room was with city view but not so nice. But we had wonderful view and moments at club lounge. Located at the centre of melbourne city (crowded area). Many shops nearby. Can easily walk from hotel in melbourne city. They will charge you the deposit through your card upon the arrival. And will refund back takes 3-5days after check out. I prefer them to provide choices for refund (cash or card) like other 5star did. No free wifi even we were booked for Grand Club King Room. I had giving them a complaint about the wifi, after 2 3 months they emailed me about free wifi has been provided in the room. Good improvement. 👍

Great Location Great View but bed head very dirty”

Was a overnight stay for us why in Melbourne was nice view easy walking to everywhere and close to China Town. The room was as expected but the bed head had Marks that was not very clean and made us not enjoy the room as much

good but wifi was suck”

Perfect location, clean, staff was okay, but the wifi was really suck ! No free wifi for resident. Only can access in public area. But it's still not running well. Slow n stuck. This is my first experience ever staying in 5star hotel without free wifi ! And the hotel parking is 50dollar per day

Convenient location, great stay great staff”

The hotel maintain it's 5 star standard which I enjoyed my stay with them very much. The hotel is clean and renovation is good. Room is very comfortable, room service is very promptly, which I am very satisfying. It is just located on the famous Collin Street where there are so many branded shops around and nice cafe. It's only 5 minutes walk to the China Town and 10 mins walk to the new opened Emporium shopping mall.

Quality as expected”

I have stayed here before and the rooms and service were of a high quality as you would expect. Location is superb and facilities are comprehensive. This is a personal comment, but all these top hotels are fairly "vanilla" to me. They lack individuality and character. Having said that the rooms here are large and comfy, service is good and everything works well Annoying was the high charge for internet, which is enough to encourage me to look elsewhere next time