Grand Inna Medan

2b Jl. Balai Kota, Medan City Center, Medan, Indonesia, 20111 - See map
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Grand Inna Medan

"The hotel room is clean, service is good & the hotel is near to Merdeka Walk."

Jessie - 23 April 2019

Deluxe - View Grand Inna Medan
Lobby Grand Inna Medan
Lobby Grand Inna Medan
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Property highlights
Check-in/out [express]
Hassle-free check in
Close to Center Point Mall
Within 430 m of property
See map
Popular landmarks
Bank Indonesia 70 m
Main Post Office 100 m
City Hall 120 m
London Sumatera 200 m
Merdeka Square 210 m
Mayor's Office 260 m
Medan Train Station 320 m
Deli Plaza 330 m
Grand Palladium Mall 400 m
Center Point Mall 430 m
Nearby landmarks
Center Point Mall 430 m
Tjong A Fie's Mansion 740 m
Shri Mariamman Temple 1.04 km
Gunung Timur Temple 1.69 km
Rahmat International Wildlife Museum & Gallery 1.74 km
Medan Grand Mosque 2.11 km
Maimun Palace 2.65 km
Maha Vihara Maitreya Cemara Asri 4.25 km
Marian Shrine of Annai Velangkanni 8.94 km
8.8

Excellent

Location rating score

Inside city centre
ParkingFREE

This property is in high demand!

3 travellers have booked today.

  • 330 meters to public transportation

  • Airport transfer

  • Currency exchange

  • Free Wi-Fi in all rooms!

  • Breakfast [free]

Your dates are popular among travelersUsers are booking a place in Medan every 5 minutes on Agoda.com
Value for money7.4
Location rating8.8
Nearest airportKualanamu International Airport (KNO)
Distance to airport22.4 km

Rooms available at Grand Inna Medan

Royal Deluxe
Royal Deluxe
...
  • Room size: 28 m²/301 ft²
  • Street view
  • 2 single beds
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Deluxe Suite
Deluxe Suite
...
  • Room size: 36 m²/388 ft²
  • City view
  • 1 double bed
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Suite Rooms
Suite Rooms
...
  • Room size: 40 m²/431 ft²
  • City view
  • 1 queen bed
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Deluxe Room
Deluxe Room
...
  • Room size: 28 m²/301 ft²
  • Shower
  • 2 single beds
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Deluxe
Deluxe
...
  • Room size: 28 m²/301 ft²
  • City view
  • 2 single beds
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Deluxe Suite - tiket.com Anniversary
Deluxe Suite - tiket.com Anniversary
...
  • Room size: 37 m²/398 ft²
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Deboer Suite
Deboer Suite
...
  • Shower
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Deboer Suite
Deboer Suite
...
  • Shower
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Room Assigned on Arrival
Room Assigned on Arrival
...
  • Shower
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Premier Room
Premier Room
...
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    Frequently asked questions

    What time is check-in and check-out at Grand Inna Medan?

    Check-in is from 02:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

    How do I get to Grand Inna Medan?

    Grand Inna Medan is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind with the additional charge of 350000 IDR. Just use the "Let us know what you need" section of the booking page to let the hotel know you want a ride, and they will contact you via the Agoda messaging service. For those who wish to drive their own cars, Grand Inna Medan has a car park right on site for maximum convenience. Parking is free for guests. Self-parking is conveniently available at the hotel. If you're looking for an easy way to get around Medan with private transportation, the hotel can arrange car rental for you.

    What is the smoking policy at Grand Inna Medan?

    Grand Inna Medan does permit smoking in some areas and is not 100% smoke-free. The hotel offers its guests both smoking and non-smoking rooms. You can request your preferred room type during booking, but please keep in mind that rooms are subject to availability.

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    Explore the neighbourhood

    What people love about Grand Inna Medan

    • 10.0
      Exceptional
      Staff 

      "Staff ( Reception, Room service, F&B, Bellboy ) Very good and helpful."

      SHEIKH

      |

      31 December 2019

    • 9.6
      Exceptional

      "the facilities all enough for backpackers or group travelers."

      nabilah

      |

      2 September 2018

    • 7.6
      Very good
      Location

      "Clean & spacious room and just walk to nearest shopping mall"

      |

      19 June 2019

    Property ranking|Compared to 310 Medan properties
    See all rankings
    Room size
    33 sqm.
    Location score
    8.7/10
    Review score - Australia
    6.7/10
    Room comfort score
    5.6/10
    Bigger than
    93
    %
    of Medan properties
    Better than
    86
    %
    of Medan properties
    Better than
    86
    %
    of Medan properties
    Better than
    83
    %
    of Medan properties
    Up to 30% off with Agoda Insider Deals!

    Prices drop the moment you sign in!

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    Overall rating:
    7.6
    Very good
    743 reviews
    Cleanliness
    7.1
    Facilities
    7.0
    Location
    8.8
    Read all reviews >
    What travellers say they love:
    Helpful staffs ( Bell boy, Room service, R&B , Reception ) P...
    SHEIKH from Malaysia
    Family with young children
    More about Grand Inna Medan

    More about Grand Inna Medan

    This centrally located, well-established, and popular hotel has a lot to offer at astonishingly reasonable prices. The rooms are very spacious, the service is bound to make an excellent impression on you right from the start, and the large outdoor swimming pool can feel like one of the most popular places in the city at times. This hotel is the perfect choice for the urban type who enjoys being able to walk out the front door and right into the heart of the city where the action is. This place features a great combination of quality and location at an affordable price.

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    Most talked about facilities

    Breakfast
    14 mentions
    Internet
    13 mentions
    Housekeeping
    12 mentions
    Food & Dining
    4 mentions

    What they offer

    10.0
    Exceptional
    Staff 

    "Staff ( Reception, Room service, F&B, Bellboy ) Very good an..."

    SHEIKH

    |

    12 January 2020

    View all reviews
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    Nearest essentials

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
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    Food and dining

    Breakfast options

    Halal
    Buffet

    Restaurants on site

    Warung Podjok Restaurant
    Cuisine:Asian
    Menu:Buffet

    What's nearby

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
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    Property's guest policies

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    Some helpful facts

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    Property announcements

    Show less

    Reviews of Grand Inna Medan from real guests

    Overall rating
    7.6
    Very good
    From 743 reviews
    8.8Location
    7.8Service
    7.4Value for money
    Agoda Reviews (514)Booking.com Reviews (229)
    Rating via Agoda7.5
    /
    10
    Cleanliness7.1
    Facilities7.0
    Location8.8
    Room comfort and quality5.6
    Service7.6
    Value for money7.4
    High score for Medan
    Rating
    9+ Exceptional (56)
    8-9 Excellent (34)
    7-8 Very Good (66)
    6-7 Good (42)
    <6 Below Expectation (86)
    Time of the year
    Mar - May (71)
    Jun - Aug (63)
    Sep - Nov (62)
    Dec - Feb (88)
    Don't miss out!Users are booking a place in Medan every 5 minutes on Agoda.com
    All guests (514)
    All room types
    All languages

    Show reviews that mention 

    Showing 284 verified guest comments
    12345
    8.0
    Excellent
    Chew from Malaysia
    Business traveler
    Stayed 1 night in November 2013

    Nice hotel with clean and comfort room”

    The hotel is clean, there are many restaurant surrounded the hotel and the staff is friendly

    Inn Dharma Deli Hotel located in a city which is good for shopping in Medan city. The room is clean and there are many local restaurant surrounded the hotel. Besides that, the staff is friendly and helpful.Overall this hotel is good and the price is reasonable, nearby the hotel there is one shopping mall called Medan Center Point still in the development and after completed the place should be more happening.

    Reviewed December 15, 2013
    8.8
    Excellent
    Zul from Malaysia
    Solo traveler
    Deluxe
    Stayed 1 night in April 2018

    Convenient location”

    Short walking distance to Merdeka walk and Medan Station . The feception staff even remember your name, something that I certainly did not expect from 3 stars city hotel. Breakfast was simple but decent . Overall, great ..

    Reviewed April 30, 2018

    Dear Mr. Zul Warmest Greetings from Grand Inna Medan .... Thank you for your positive comment, we wish to serve you at our best on your next visit. Should you need special request please do not hesitate to contact us in advance. Have a Pleasant day ...... Best Regards, Ika W Hrp Reservation Clerk

    Responded May 07, 2018
    Grand Inna Medan
    8.7
    Excellent
    Abdul from Malaysia
    Family with young children
    Stayed 2 nights in March 2012

    great location in the city center ”

    nearby merdeka walk

    it's an old establishment but located in the city center . nearby dining spot merdeka walk. walking distance to pasar ikan. easy transportation to other sfamous site in medan

    Reviewed April 07, 2012
    10.0
    Exceptional
    Jessie from Malaysia
    Couple
    Deluxe
    Stayed 2 nights in April 2019

    Worth the Stay”

    With the price that we've booked, i would say that this is worth the stay, it makes my Medan trip completed by staying in a cozy & comfort room + hotel.

    Reviewed April 23, 2019
    10.0
    Exceptional
    EVA from Philippines
    Couple
    Deluxe
    Stayed 1 night in April 2018

    Exceptional”

    One of the oldest hotel Found at the heart of Medan City. We enjoyed the food which features Indonesians favorite.

    Reviewed April 04, 2018

    Dear Ms. Eva Warmest Greeting from Grand Inna Medan.. Thank you for your Trust, yes we are one of the heritage hotel in Medan, and we will keep the best for your accommodation. Best Regards M.A REMI Assistant Directror of Sales

    Responded May 09, 2018
    Grand Inna Medan
    6.7
    Good
    leo from Netherlands
    Solo traveler
    Stayed 2 nights in June 2010

    this was the place to be in the colonial plantatio”

    excellent location. this is a famous hotel dating back to Dutch colonial times
    room and restaurant not up to standard

    Came to Medan as I am working on a book on Dutch colonial heritage, so staying here, albeit shortly, was a must. There is not much left of the old splendour of the place, which was the centre of all social activities of the Dutch rubber and tobacco growers in the area. The location of course is superb, opposite the old post office of 1912 and next to the former City Hall. All in all a pleasant start to my Medan investigations. Have later on moved to the more up market Swiss Belhotel.

    Reviewed July 05, 2010
    7.0
    Very good
    KU from Malaysia
    Couple
    Stayed 1 night in September 2012

    Great location but old furnitures & uncomfortable”

    strategic location

    my travel to this hotel really gave me unforgettable experience because of the hotel service impressive us(polite, helpful). the location is the best because it locates at the downtown of medan and it brings a lot confident to us. i hope that the hotel will change the old furnitures to attract customer.

    Reviewed September 14, 2012
    8.4
    Excellent
    Tommy from Indonesia
    Couple
    Deluxe Room
    Stayed 2 nights in December 2020

    Great Location”

    I love the location in the heart of city Medan

    Reviewed March 04, 2021
    4.0
    Lina from Indonesia
    Solo traveler
    Room Assigned on Arrival
    Stayed 3 nights in October 2019

    De Broer would cry in his grave by the way Grand Inna Medan managed his heritage”

    I understand it's an old heritage hotel. I didn't expect to get a suite room since I booked a Run of House type of room, but I did deserve a clean decent room. Second night staying there, I woke up to seeing a dead cockroach by the night stand which scared the hell out of me. Not a night went by that I didn't wrap myself in my sarong from head to toe. Housekeeping didn't clean my fallen hairs on drain trap, so I ended up cleaning it myself since I was having my period and it's an old style bathtub. They didn't even bother to wash my glass and I found my lipstick on the glass rim the next day. Agoda, please don't sell Run of House type of room from Grand Inna Medan in the future. And y'all, please run for life if you ever got a Run of House at Grand Inna Medan because y'all gonna have a taste of what I had gone through-- AN ULTIMATE NIGHTMARE!!!

    Reviewed October 26, 2019

    Dear Lina, Warmest greeting from Grand Inna Medan! Thank you very much for your review of your recent stay at our hotel. While I wish, you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it’s apparent in this case, we fell short. On behalf of our management, please accept our apologies for any dissatisfaction you experienced during your visit. We already delivered these to related department so they can take necessary action for your bad experience for the cockroach and the cleanliness of the room. We assure you that this is not our standard and we convince you to change your mind about another visit to our property. Regarding the Run of House room type, we strongly inform you that we never sale this kind of room. With much appreciation, Samuel D. Sardjulo | General Manager

    Responded October 29, 2019
    Grand Inna Medan
    9.2
    Exceptional
    Mohd from Malaysia
    Solo traveler
    Stayed 3 nights in November 2019

    Worth of money”

    Pro: easy to find foods. Staff very friendly. They do housekeeping everyday. Fast response. Have non-smoking area so can have a cup of coffee and smoking. AC very nice. Fast check in and check out. Froom room I can hear azan so easier for me to prayer. Cons: my room just beside the swimming pool construction place and very noisy in the morning till evening. Sometimes I can hear people walking at night. There is no proper gym. Just a site which have bicycle to exercise. Overall this hotel is good and I will stay here again on my next visit.

    Reviewed November 07, 2019

    Dear Mohd, Warmest greeting from Grand Inna Medan! Thank you very much for your review of your recent stay at our hotel. Really happy to know that you enjoy your stay even there are some bad experience during your stay. On behalf of our management, please accept our apologies for any dissatisfaction you experienced during your visit. We already delivered these to related department so they can take necessary action for your bad experience for the noisy sound and input for more proper gym. Look forward to get your next reservation in the future. With much appreciation, Grand Inna Management

    Responded November 11, 2019
    Grand Inna Medan
    6.3
    Good
    KU from Malaysia
    Couple
    Stayed 1 night in August 2012

    Good location”

    locate at the center of Medan

    my travel to this hotel really gave me unforgettable experience because of the hotel service impressive us(polite, helpful). the location is the best because it locates at the downtown of medan and it brings a lot confident to us. i hope that the hotel will change the old furnitures to attract customer.

    Reviewed September 14, 2012
    9.2
    Exceptional
    Alhamdi
    Couple
    Deluxe
    Stayed 3 nights in February 2019

    Great location value for money”

    Great location just right in the city with many restaurants just at walking distance, even the train station too. Friendly staffs at the hotel. Value for money with decent facilities n great service.

    Reviewed February 27, 2019
    8.0
    Excellent
    juan from Canada
    Solo traveler
    Stayed 3 nights in January 2014

    Affordable for a very centrally located hotel”

    Staff, breakfast and location

    Overall, my stay was good, the only negative situation was the fact that for the very cheap price paid, the hotel will only give you a room located on the very old building, for some people (lovers of antique furniture) these may be good. Breakfast was on the other hand a democratic equalizer, all rooms get the same food, which was very good.

    Reviewed January 17, 2014
    6.4
    Good
    Mohd from Malaysia
    Couple
    Royal Deluxe
    Stayed 2 nights in March 2017

    Location is perfect. But room not so good.”

    The hotel is really old. Internet not functioning and on the first night, the receptionist gave us a room (651) located at the end of the corridor. Airconditioning not working and no internet access at all...literally, at all! The next morning we requested to move to another room - the room was more comfortable, with a new fridge and a functioning A/C. Just imagine if the hotel rooms are all fully booked, we would get stucked in the old uncomfortable room - for the price we paid, we wanted a well-functioning AC...if we wanted to sweat, we would have spent on a cheaper hotel! The hotel should provide standard quality for all rooms. What we observed was that, rooms which are located closer to the lift are equipped with functioning WiFi but those located at far end virtually no WiFi...The Hotel should impose cheaper price for rooms without WiFi...not fair for the guests to pay the same price but receive different room facilities. Nevertheless, location wise...perfect albeit the hotel is too expensive for what you get.

    Reviewed April 03, 2017

    Dear Mr. Mohd Warmest Greeting from Grand Inna Medan ... First of all we would like apologize for the inconvenience experience that you had during your stay with us. We have improved several matters that you mentioned. Should you have a plan to visit Medan again and choose Grand Inna Medan as your accommodation, we will assure you that you will have a pleasant stay. Best Regards Samuel. D. S General Manager

    Responded May 09, 2018
    Grand Inna Medan
    8.8
    Excellent
    Madeline from Singapore
    Family with young children
    Deluxe
    Stayed 1 night in November 2018

    Antiquated hotel with professional staff”

    Well-trained staff (from front desk to housekeepers) with good command of English. Location is good, a min away from Merdeka Walk and 15min walk to Tjong A Fie Mansion. Almost everything about the hotel is old-fashioned, even the room requires no access card but a key. Room is clean. Wifi in room is unstable though.

    Reviewed November 30, 2018
    9.2
    Exceptional
    Stephen from Indonesia
    Solo traveler
    Deluxe
    Stayed 1 night in January 2018

    Beyond Expectation”

    Near the station only 5 minutes walk, recommended to airport station user Furniture quite old but still usable Don't know why the bad review because its worth the money

    Reviewed February 09, 2018

    Dear Mr. Stephen Warmest Greeting from Grand Inna Medan ... Thank you for your positive comment, we wish to serve you at our best on your next visit. Should you need special request please do not hesitate to contact us in advance. Have a Pleasant day ....

    Responded May 11, 2018
    Grand Inna Medan
    7.2
    Very good
    ZULKIFLI from Indonesia
    Couple
    Stayed 1 night in May 2016

    Hotel Transit”

    Good location for every body who transit in Medan

    Reviewed May 11, 2016
    10.0
    Exceptional
    SHEIKH from Malaysia
    Family with young children
    Deluxe
    Stayed 1 night in December 2019

    Hospitality Servicd”

    We stay for 3 nights .. Staff ( Reception, Room service, F&B, Bellboy ) Very good and helpful. We really enjoyed stay here and will come And stay again in this hotel for our next visit... Merdeka Walk just walking distance..

    Reviewed December 31, 2019
    10.0
    Exceptional
    SHEIKH from Malaysia
    Family with teens
    Deluxe Room
    Stayed 1 night in December 2019

    Exceptional”

    We stay for 1 night .. Staff ( Reception, Room service, F&B, Bellboy ) Very good and helpful. We really enjoyed stay here and will come And stay again in this hotel for our next visit... Merdeka Walk just walking distance..

    Reviewed January 12, 2020
    6.7
    Good
    David from Australia
    Solo traveler
    Stayed 2 nights in May 2014

    handy rundown hotel, good value at promo rates”

    location, value, staff

    Once a fairly grand hotel with grand old central section this hotel is waiting for a thorough and badly needed renovation.But it is well located near eat-street and station, and major sites are fairly accessible tho traffic jams a problem.At promo rates it's good value if you dont mind outdated.

    Reviewed May 28, 2014
    12345
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