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Grand Mercure Kuala Lumpur Bukit Bintang

5 stars out of 5
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Gold star ratings are provided by the property to reflect the comfort, facilities, and amenities you can expect.

117 Jalan Pudu, Bukit Bintang, Kuala Lumpur, Malaysia, 55100

Highlights

Ideal location

- Steps from Bukit Bintang and Jalan Alor, with easy walking access to P...

If I visit KL again, I will stay at Swiss for sure!!!!
Highly rated by business travelers

Good for business use
Highly rated by family travelers

But my son still love it.
Professional guest services

- Front desk and service staff are frequently described as friendly, hel...

I like establishments that are efficient and well trained.
Sparkling clean

- Rooms receive frequent praise for being clean and well maintained, wit...

The rooms are very good sized and bathroom is very clean.

Facilities

Free Wi-Fi

Front desk [24-hour]

Fitness center

Restaurants

Golf course (within 3 km)

Airport transfer

Pool (kids)

Luggage storage

About us

Grand Mercure Kuala Lumpur Bukit Bintang — chic boutique stay for two in Bukit Bintang with art-filled interiors, rooftop pool & bar, tranquil spa, local dining, direct access to nightlife, shopping, street food and city views. Located in KL’s shopping and nightlife hub, the hotel puts luxury malls, rooftop bars and street food steps away. Rooms include air conditioning, complimentary Wi‑Fi, in‑room safe and toiletries; select rooms offer city views—ideal for two travelers. On-site dining and room service simplify meals, and curated tours help explore local highlights. A short walk to Menara Kuala Lumpur and a quick drive to Pavilion Kuala Lumpur and Berjaya Times Square, it’s easy to mix shopping, culture and nightlife. [Some content may be Generative AI assisted. Inaccuracies may occur.]
Your dates are popular among travelersPopular destination! Properties in Kuala Lumpur are being booked every minute!
Location 8.8
Cleanliness 8.6
Service 8.6
Value for money 8.4

Based on 9,782 verified reviews

Location

8.8

Cleanliness

8.6

Service

8.6

Value for money

8.4

Facilities

8.2

Room comfort and qua...

2.0

  • "The room is clean and amazing, the CR is big and clean too."
  • "Excelent hotel, clean and superb hospitality"
  • "I enjoyed my stay and will definitely stay here again 😊"
  • "I like establishments that are efficient and well trained."
  • "Swiss Garden Bukit Bintang THE choice hotel to stay"
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Nearest transportation options

Plaza Rakyat LRT Station is within 0.37 km

Hang Tuah Monorail Station is within 0.42 km

See map

8.8Excellent

Location rating score

Excellent location - Inside city center
Popular neighborhood
Exceptional for walking
More details on walking
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There are 297 places in walking distance!

Walkable places
Grocery Store
160 m
St. Anthony Church
200 m
Jalan Sayur Food Street
260 m
Old Asia
290 m
Plaza Rakyat
320 m
Popular landmarks
Jalan Alor
510 m
Menara Kuala Lumpur
950 m
Chinatown - Kuala Lumpur
990 m
Pavilion Kuala Lumpur
1.0 km
Central Market
1.1 km
Closest landmarks
Klinik Dr. Gigi @ Pudu
30 m
STA Travel
90 m
Tung Shin Academy Of Nursing
230 m
Chinese Medical Division
240 m
Neuropsy Clinic
250 m

Good to know

Value for money8.4
Distance to city center3km
Location rating8.8
Nearest airportSultan Abdul Aziz Shah Airport (SZB)
Distance to airport17.1 km

Select your room

1/8

Deluxe room, 1 king bed

38 m²/409 ft²
1 king bed
City view

8.3

Excellent

Room comfort and quality
  • Close-caption TV

  • Electric kettle

  • Bathrobes

  • Hair dryer

  • Mirror

  • Shower

  • Toiletries

  • Towels

  • Internet access – wireless

  • Satellite/cable channels

1/8

Superior Room, 1 King Bed

28 m²/301 ft²
1 king bed
City view

9.3

Exceptional

Room comfort and quality
  • Electric kettle

  • Bathrobes

  • Hair dryer

  • Mirror

  • Shower

  • Toiletries

  • Towels

  • Internet access – wireless

  • Satellite/cable channels

  • Telephone

1/8

Executive Room, City View, 1 King Bed

28 m²/301 ft²
1 king bed
City view
  • Electric kettle

  • Bathrobes

  • Hair dryer

  • Mirror

  • Shower

  • Toiletries

  • Towels

  • Internet access – wireless

  • Satellite/cable channels

  • Telephone

1/8

Executive Room, City View, 2 Single Beds

28 m²/301 ft²
2 single beds
City view
  • Electric kettle

  • Bathrobes

  • Hair dryer

  • Mirror

  • Shower

  • Toiletries

  • Towels

  • Internet access – wireless

  • Satellite/cable channels

  • Telephone

1/7

Deluxe room, 2 single beds

38 m²/409 ft²
2 single beds
City view
  • Close-caption TV

  • Electric kettle

  • Bathrobes

  • Hair dryer

  • Mirror

  • Shower

  • Toiletries

  • Towels

  • Internet access – wireless

  • Satellite/cable channels

1/7

Superior Room, 2 Single Beds

28 m²/301 ft²
2 single beds
City view
Preferred by Couples

8.6

Excellent

Room comfort and quality
  • Electric kettle

  • Bathrobes

  • Hair dryer

  • Mirror

  • Shower

  • Toiletries

  • Towels

  • Internet access – wireless

  • Satellite/cable channels

  • Telephone

1/8

Deluxe Family Room, 1 King Bed And 2 Single Beds

38 m²/409 ft²
1 single bed
Fits groups
  • Close-caption TV

  • Electric kettle

  • Bathrobes

  • Hair dryer

  • Mirror

  • Shower

  • Toiletries

  • Towels

  • Internet access – wireless

  • Satellite/cable channels

1/8

Junior Suite,Balcony,One King Bed

56 m²/603 ft²
1 king bed
  • Bathrobes

  • Hair dryer

  • Mirror

  • Shower

  • Toiletries

  • Towels

  • Air conditioning

  • Slippers

  • Socket near the bed

  • Soundproofing

1/1

Deluxe Room

28 m²/301 ft²
1 king bed or 2 single beds
City view
  • Electric kettle

  • Bathrobes

  • Bathtub

  • Hair dryer

  • Mirror

  • Towels

  • Internet access – wireless

  • LAN Internet in room [free]

  • Satellite/cable channels

  • Telephone

1/1

Executive Room

38 m²/409 ft²
2 single beds and 1 king bed
City view
Fits groups
  • Adjustable height hand-held shower wand

  • Electric kettle

  • Bathrobes

  • Hair dryer

  • Mirror

  • Shower

  • Toiletries

  • Towels

  • Internet access – wireless

  • Satellite/cable channels

Frequently asked questions

While staying at Grand Mercure Kuala Lumpur Bukit Bintang, start off your vacation by discovering the closest attractions that are within close proximity to the property which include Grocery Store, St. Anthony Church, and Jalan Sayur Food Street.

While lodging at Grand Mercure Kuala Lumpur Bukit Bintang, delight in your evening or night out at Healy Mac's (Bukit Bintang), Olé Café, and Sixty Nine Bistro to get the most out of your nightlife.

Grand Mercure Kuala Lumpur Bukit Bintang has a total of 15 floors.

Verified past guests that have stayed at Grand Mercure Kuala Lumpur Bukit Bintang had an average nightly stay of 2 nights at this property.

Grand Mercure Kuala Lumpur Bukit Bintang can communicate in 6 languages and supports well-known languages such as English and Mandarin Chinese for visitors traveling to this property. Please refer to the 'Amenities and facilities' section and in the 'Languages spoken' category to find out what different languages this property supports.

Past guests that stayed at Grand Mercure Kuala Lumpur Bukit Bintang have given this property a rating of 8.775 for its outstanding location as the major highlight for their stay.

Verified group travelers that have stayed at this property have given Grand Mercure Kuala Lumpur Bukit Bintang an average rating of 8.1. You can find more comprehensive customer assessments and comments by filtering for a specific type of verified travelers down in the review section.

Wake up to an amazing buffet and a la carte breakfast at Grand Mercure Kuala Lumpur Bukit Bintang. Travelers can enjoy breakfast offered with an additional charge of 28 MYR for children and 48 MYR for adults if not included in the room rate. You can save more on breakfast costs with Agoda by booking a room with breakfast, which is usually included for less than buying it at the property.

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More about Grand Mercure Kuala Lumpur Bukit Bintang

More about Grand Mercure Kuala Lumpur Bukit Bintang

Experience Urban Sophistication at Grand Mercure Kuala Lumpur Bukit Bintang

Nestled just 3 kilometers from Kuala Lumpur’s vibrant city center, the Grand Mercure Kuala Lumpur Bukit Bintang offers a perfect blend of contemporary comfort and strategic location. Built in 1993 and extensively renovated in 2019, this modern hotel boasts 325 well-appointed rooms designed to cater to both leisure and business travelers. Whether you're exploring the bustling streets of Bukit Bintang or heading to the airport, which is approximately a 40-minute drive away, this hotel provides a convenient base for your Malaysian adventure. Guests can enjoy a seamless stay with check-in starting from 3:00 PM and check-out until 12:00 PM. Please note that the hotel maintains a strict child policy, and children are not allowed to stay free of charge, with additional fees applicable. With its inviting atmosphere and prime location, Grand Mercure Kuala Lumpur Bukit Bintang promises a memorable stay filled with comfort and convenience in the heart of Malaysia’s capital.

Stay Active with State-of-the-Art Fitness Facilities at Grand Mercure Kuala Lumpur Bukit Bintang

Guests at Grand Mercure Kuala Lumpur Bukit Bintang are invited to maintain their fitness routines with our modern and well-equipped fitness center. Whether you're a dedicated athlete or a casual exerciser, our gym provides a range of equipment designed to support your workout needs, helping you stay energized during your stay in the vibrant heart of Kuala Lumpur. The fitness center offers a welcoming environment where you can focus on your health and wellness goals amidst a stylish setting.

Exceptional Convenience Facilities at Grand Mercure Kuala Lumpur Bukit Bintang

Experience seamless comfort and convenience during your stay at Grand Mercure Kuala Lumpur Bukit Bintang, where a range of thoughtful facilities are designed to meet your needs. Take advantage of the reliable free Wi-Fi available in all rooms and public areas, ensuring you stay connected whether you're working or browsing. For added convenience, the hotel offers daily housekeeping, laundry and dry cleaning services, and luggage storage to keep your belongings secure and your stay hassle-free.

Convenient Transport Facilities at Grand Mercure Kuala Lumpur Bukit Bintang

Grand Mercure Kuala Lumpur Bukit Bintang offers seamless airport transfer services, ensuring guests arrive and depart with ease and comfort. Whether you're arriving in the city or heading to the airport, this facility provides a stress-free start or end to your journey, allowing you to focus on enjoying your stay. Additionally, the hotel can assist with organized tours, giving guests the opportunity to explore Kuala Lumpur’s vibrant attractions conveniently and comfortably. For guests planning to explore the city at their own pace, the hotel provides on-site car parking facilities. Please note that car park charges are applicable, ensuring a secure and accessible space for your vehicle during your stay. With these transport amenities, Grand Mercure Kuala Lumpur Bukit Bintang makes it easy for guests to navigate the bustling city and enjoy a hassle-free travel experience.

Luxurious Comfort and Modern Amenities at Grand Mercure Kuala Lumpur Bukit Bintang

Experience unparalleled comfort in the elegantly appointed rooms of Grand Mercure Kuala Lumpur Bukit Bintang, where every detail is designed for your convenience. Enjoy a cool, restful sleep with air conditioning and blackout curtains that ensure a peaceful night. The rooms are equipped with plush linens and a variety of thoughtful amenities, including a hair dryer, toiletries, and complimentary bottled water, to make your stay truly relaxing. Start your day with a fresh cup of coffee or tea, courtesy of the complimentary instant coffee and tea makers, or unwind in front of the television with satellite/cable channels and inhouse movies for entertainment. Additional conveniences such as a mini bar, refrigerator, and daily newspaper keep you connected and refreshed throughout your stay. For your comfort, plush bathrobes are provided, making your experience both luxurious and home-like.

Exquisite Dining Experience at Grand Mercure Kuala Lumpur Bukit Bintang

Indulge in a delightful culinary journey at the hotel's elegant restaurant, where a diverse menu offers both local and international flavors, crafted to satisfy every palate. Guests can enjoy a hearty breakfast buffet each morning, featuring a wide array of fresh, flavorful options to start the day on a perfect note. For those seeking convenience and comfort, the hotel also provides prompt and attentive room service, allowing guests to dine in the privacy of their own rooms with a selection of delicious dishes. The hotel’s commitment to halal standards ensures that all dining options are suitable for Muslim guests, offering peace of mind alongside exceptional taste. Whether you’re looking to dine in the stylish restaurant or prefer to relax in your room with a meal, Grand Mercure Kuala Lumpur Bukit Bintang caters to your culinary needs, making every meal a memorable part of your stay.

Vibrant Heart of Kuala Lumpur: Exploring Bukit Bintang

Nestled in the bustling core of Kuala Lumpur, Bukit Bintang is the city's premier entertainment and shopping district, offering an electrifying blend of modernity and culture. Known for its dazzling array of shopping malls, including Pavilion Kuala Lumpur and Lot 10, visitors can indulge in world-class retail therapy, from luxury brands to local boutiques. The area is also renowned for its vibrant street life, lively night markets, and an eclectic mix of international cuisines that cater to every palate, making it a paradise for food lovers and night owls alike. Beyond shopping and dining, Bukit Bintang boasts a dynamic nightlife scene with trendy bars, chic lounges, and entertainment venues that come alive after sunset. The district's energetic atmosphere is complemented by iconic landmarks such as the Kuala Lumpur Tower and the bustling Jalan Alor street, famous for its delicious street food. Whether you're seeking cultural experiences, retail adventures, or simply a lively spot to unwind, Bukit Bintang offers an unforgettable gateway to the vibrant spirit of Kuala Lumpur.

Seamless Journey from Kuala Lumpur International Airport to Grand Mercure Kuala Lumpur Bukit Bintang

Getting from Kuala Lumpur International Airport (KLIA or KLIA2) to the luxurious Grand Mercure Kuala Lumpur Bukit Bintang is both convenient and straightforward. Upon arrival, guests can choose from several transportation options to suit their preferences. The most popular choice is taking the Express Rail Link (ERL) train, which offers a quick and efficient journey. The KLIA Ekspres or KLIA Transit trains run directly from the airport to the Kuala Lumpur Sentral Station, a major transportation hub. From there, travelers can hop into a short Grab ride, taxi, or even a quick walk to the hotel, which is just a few kilometers away in the vibrant Bukit Bintang district. Alternatively, airport shuttles and private transfer services can be arranged in advance for a more personalized and comfortable experience, ensuring a smooth start to your stay in Kuala Lumpur.

Vibrant Attractions and Landmarks Near Grand Mercure Kuala Lumpur Bukit Bintang

Nestled in the heart of Kuala Lumpur's bustling Bukit Bintang district, Grand Mercure Kuala Lumpur Bukit Bintang offers guests easy access to some of the city's most exciting attractions. Just a short stroll away is Jalan Alor, renowned for its lively food street offering an array of delectable Malaysian and international cuisines, perfect for food lovers seeking authentic flavors. The nearby Berjaya Time Square Theme Park provides family-friendly entertainment with thrilling rides and indoor amusements, making it an ideal spot for visitors of all ages.

Convenient Public Transport Options Around Grand Mercure Kuala Lumpur Bukit Bintang

Nestled in the vibrant heart of Kuala Lumpur, the Grand Mercure Kuala Lumpur Bukit Bintang offers unparalleled access to the city's extensive public transportation network. Guests can easily reach the hotel via the nearby Bukit Bintang Monorail Station, providing quick and direct connections to key attractions and shopping districts. The Hang Tuah Monorail Station is also within close proximity, offering additional routes for exploring Kuala Lumpur's bustling cityscape. For those arriving by bus, the Pasar Rakyat Bus Terminal is conveniently located nearby, ensuring effortless transfers and travel across the city. The Tun Razak Exchange MRT Station and Bukit Bintang MRT Station further enhance mobility options, connecting guests to the broader Kuala Lumpur transit system. Whether you're commuting for business or leisure, these accessible stations make exploring the city seamless, allowing you to immerse yourself in Kuala Lumpur’s vibrant culture with ease.

A Culinary Wonderland Just Steps Away

Guests at Grand Mercure Kuala Lumpur Bukit Bintang are spoiled for choice when it comes to nearby dining options. From the exquisite flavors of THE TOKYO RESTAURANT and Serai Pavilion KL to the authentic Middle Eastern cuisine at Halab Gate Shawarma and Damascus Bukit Bintang, there's something to satisfy every palate. For a casual yet delicious experience, Burger on 16 offers mouthwatering burgers, while Lot 10 Hutong Food Court presents a vibrant array of local delicacies. For a touch of elegance, Bijan Bar & Restaurant and Havana Bar & Grill provide sophisticated settings with delectable menus. Additionally, Tarbush Restaurant serves up traditional Middle Eastern dishes in a warm and inviting atmosphere, making the area a true culinary haven for travelers seeking diverse and flavorful dining experiences.

Premier Shopping Destinations Near Grand Mercure Kuala Lumpur Bukit Bintang

Guests staying at Grand Mercure Kuala Lumpur Bukit Bintang are spoiled for choice with an array of world-class shopping landmarks just steps away. Explore the vibrant Lot 10 Mall, renowned for its trendy fashion outlets and eclectic eateries, or indulge in luxury at Pavilion Mall, a premier shopping destination featuring designer boutiques and high-end brands. Fahrenheit 88 Shopping Mall offers a unique retail experience with its diverse stores and entertainment options, while Sun Complex provides a more traditional shopping environment. For those seeking cultural and artistic treasures, Art Seni and Ayurvedium are perfect spots to discover local crafts and wellness products. Book lovers will appreciate Borders Shop, a haven for literary enthusiasts, and Dry Point, known for its selection of premium skincare and beauty products. Escentials offers a curated collection of luxury fragrances and cosmetics, and fashion aficionados can visit House of Suzie Wong for the latest in chic apparel and accessories. These shopping landmarks ensure that guests have endless opportunities to explore, indulge, and find the perfect souvenirs during their stay.

Luxury Meets Affordability: Comparing Room Prices at Grand Mercure Kuala Lumpur Bukit Bintang and Kuala Lumpur Citywide

Staying at the Grand Mercure Kuala Lumpur Bukit Bintang offers a premium experience with room prices ranging from $101 to $150 per night. This range reflects the hotel's upscale amenities, modern design, and prime location in the vibrant Bukit Bintang district, making it an excellent choice for travelers seeking comfort and convenience. While this price point is above the city’s average hotel rate, it guarantees a higher level of service and luxurious comfort that discerning guests appreciate. In contrast, the average cost of a hotel room across Kuala Lumpur generally falls between $51 and $75 per night, offering more budget-friendly options for travelers. These more affordable choices are perfect for those who prioritize cost savings but still want to enjoy the city's attractions. However, for visitors looking for a blend of luxury and strategic location, the Grand Mercure stands out as a compelling option, providing a superior experience that justifies its higher price compared to the city’s general average.

Excellent Stay at Grand Mercure Kuala Lumpur Bukit Bintang

Guests consistently praise the Grand Mercure Kuala Lumpur Bukit Bintang for its modern and well-maintained facilities, with many describing it as a nice and new hotel that exceeds expectations. The rooms are frequently highlighted for their cleanliness, spaciousness, and comfort, offering a restful retreat with comfy beds and great amenities like a variety of TV channels. Visitors also appreciate the friendly and helpful staff, who contribute to a warm and welcoming atmosphere throughout their stay. The breakfast service receives high marks for being delicious and satisfying, making it a perfect start to the day. Overall, guests leave with positive impressions of this hotel, citing it as a very good choice for comfort and quality in Kuala Lumpur.

Exceptional Comfort and Prime Location at Grand Mercure Kuala Lumpur Bukit Bintang

Guests consistently praise Grand Mercure Kuala Lumpur Bukit Bintang for its outstanding blend of comfort, convenience, and quality. With an impressive overall rating of 8.5, visitors find the hotel to be a superb choice for exploring the vibrant city. The hotel’s strategic location, rated at 8.8, places guests right in the heart of Kuala Lumpur’s bustling Bukit Bintang district, offering easy access to shopping, dining, and entertainment options. The hotel’s facilities and cleanliness also earn high marks, with ratings of 8.2 and 8.6 respectively, reflecting a well-maintained environment that ensures a comfortable and enjoyable stay. Guests appreciate the attentive staff performance, rated at 8.6, who are known for their friendly and professional service. Coupled with excellent value for money at 8.4, Grand Mercure Kuala Lumpur Bukit Bintang continues to be a favored choice for travelers seeking a memorable and hassle-free experience in Malaysia’s vibrant capital.

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Amenities and facilities

Excellent8.2

Facilities

Languages spoken
  • English
  • Chinese [Cantonese]
  • Chinese [Mandarin]
  • Hindi
  • Malay
  • Tamil
Accessibility
  • Wheelchair accessible
Internet access
  • Free Wi-Fi in all rooms!
  • Internet
  • Internet [LAN]
  • Internet services
  • Wi-Fi in public areas
Things to do, ways to relax
  • Fitness center
  • Gym/fitness
  • Tours
Cleanliness and safety
  • Anti-viral cleaning products
  • Breakfast takeaway service
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Face coverings on staff
  • Hand sanitizer
  • Hot water linen and laundry washing
  • Hygiene certification
  • Individually-wrapped food options
  • Physical distancing of at least 1 meter
  • Protective screens in common areas
  • Safe dining setup
  • Staff trained in safety protocol
Dining, drinking, and snacking
  • A la carte breakfast
  • A la carte in restaurant
  • Asian breakfast
  • Breakfast [buffet]
  • Breakfast service
  • Buffet in restaurant
  • Chinese cuisine in restaurant
  • Coffee/tea in restaurant
  • Full american breakfast
  • Halal breakfast
  • International cuisine in restaurant
  • Restaurant [halal]
  • Restaurant breakfast
  • Restaurant dinner
  • Restaurant lunch
  • Restaurants
  • Room service
  • Western breakfast
Services and conveniences
  • Air conditioning in public area
  • Business facilities
  • Concierge
  • Daily housekeeping
  • Dry cleaning
  • Elevator
  • Facilities for disabled guests
  • Food delivery
  • Grooming service
  • Indoor venue for special events
  • Ironing service
  • Laundry service
  • Luggage storage
  • Meeting/banquet facilities
  • Meetings
  • Meeting stationery
  • Outdoor venue for special events
  • Projector/LED display
  • Safety deposit boxes
  • Seminars
  • Smoke-free property
  • Smoking area
  • Xerox/fax in business center
For the kids
  • Family/child friendly
  • Family room
  • Kids meal
  • Swimming pool [kids]
Land sports
  • Golf course (within 3 km)
Access
  • CCTV in common areas
  • CCTV outside property
  • Check-in [24-hour]
  • Fire extinguisher
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed unavailable
  • Room decorations
  • Safety/security feature
  • Security [24-hour]
  • Smoke alarms
Getting around
  • Airport transfer
  • Car park [charges apply]
  • Shuttle service
Available in all rooms
  • Air conditioning
  • Baby cot (upon request)
  • Bathrobes
  • Clothes rack
  • Coffee/tea maker
  • Complimentary tea
  • Desk
  • Electric kettle
  • Extra long bed
  • Free bottled water
  • Hair dryer
  • In-room safe box
  • Internet access – wireless
  • Ironing facilities
  • Mini bar
  • Non-smoking
  • Refrigerator
  • Satellite/cable channels
  • Seating area
  • Sewing kit
  • Shower
  • Slippers
  • Socket near the bed
  • Soundproofing
  • Telephone
  • Toiletries
  • Wi-Fi [free]
  • Window

Location

117 Jalan Pudu, Bukit Bintang, Kuala Lumpur, Malaysia, 55100

Excellent8.8

Location

Airports
  • Sultan Abdul Aziz Shah Airport (SZB)
    17.1 km 38 min drive
  • Kuala Lumpur International Airport (KUL)
    44.7 km 56 min drive
Public transportation
  • Plaza Rakyat LRT Station
    370 m
  • Hang Tuah Monorail Station
    420 m 8 min walk
Hospital or clinic
  • Klinik Dr. Gigi @ Pudu
    30 m
Shopping
  • Pavilion Kuala Lumpur
    1.0 km
Convenience store
  • 7 Eleven
    20 m 4 min drive
Cash withdrawal
  • ATM
    170 m

What's nearby

Popular landmarks
  • Jalan Alor
    510 m
  • Menara Kuala Lumpur
    950 m
  • Chinatown - Kuala Lumpur
    990 m
  • Pavilion Kuala Lumpur
    1.0 km
  • Central Market
    1.1 km
  • KLCC - Bukit Bintang Pedestrian Walkway
    1.3 km
  • Aquaria KLCC
    1.4 km
  • KLCC Park
    1.6 km
  • Petronas Twin Towers
    1.6 km
  • KL Bird Park
    2.0 km
Nearby landmarks
  • Klinik Dr. Gigi @ Pudu
    30 m
  • STA Travel
    90 m
  • Grocery Store
    160 m
  • St. Anthony Church
    200 m
  • Tung Shin Academy Of Nursing
    230 m
  • Chinese Medical Division
    240 m
  • Neuropsy Clinic
    250 m
  • Tung Shin Hospital
    260 m
  • Jalan Sayur Food Street
    260 m
  • Old Asia
    290 m
Distances shown are straight-line distances on the map. Actual travel distances may vary.

Property policies

Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

All children are welcome.

Infant 0-2 year(s)
Stay for free if using existing bedding.
Baby cot/crib may be requested directly from the property. Subject to availability.
Children 3-18 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 19 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • Extra bed is subject to availability.
  • When booking more than 5 rooms, different policies and additional supplements may apply.

Some helpful facts

Check-in/Check-out
  • Check-in from15:00
  • Check-out until12:00
Getting around
  • Distance from city center3km
  • Travel time to airport (minutes)40
  • Airport transfer fee180 MYR
Extras
  • Daily Internet/Wi-Fi fee57 MYR
  • Breakfast charge (unless included in room price)48 MYR
The property
  • Year property opened1993
  • Number of floors15
  • Room voltage220
  • Number of rooms 325
  • Most recent renovation2019
  • Non-smoking rooms/floorsno
  • Number of restaurants1
Parking
  • Daily parking fee10 MYR

Reviews of Grand Mercure Kuala Lumpur Bukit Bintang from real guests

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All ratings and comments on Agoda are from verified guests who must complete a stay before submitting a review.

Provided by verified guests of

Agoda logo
8.4

Excellent

Recent ratings trend

10 most recent verified ratings received by the property

  • 9.6
  • 10
  • 10
  • 9.6
  • 10
  • 9.6
  • 10
  • 10
  • 9.6
  • 10

Most recent

From 8,430 reviews

  • Location score 8.8 out of 10 and is a high score in Kuala Lumpur
    Location8.8
  • Cleanliness score 8.6 out of 10 and is a high score in Kuala Lumpur
    Cleanliness8.6
  • Service score 8.6 out of 10 and is a high score in Kuala Lumpur
    Service8.6
  • Value for money score 8.4 out of 10 and is a high score in Kuala Lumpur
    Value for money8.4
  • Facilities score 8.2 out of 10 and is a high score in Kuala Lumpur
    Facilities8.2
  • Room comfort and quality score 2 out of 10
    Room comfort and quality2.0
High score for Kuala Lumpur

Rating

9+ Exceptional (1,265)
8-9 Excellent (306)
7-8 Very Good (473)
6-7 Good (140)
<6 Below Expectation (354)

Review summary

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Guests are raving about the excellent service provided by the staff. The hotel is also kept impeccably clean, with well-manicured rooms. The hotel's location is also a big plus, with countless guests remarking on its convenience. Moreover, the rooms are spacious and provide ample space to relax or work.

Guests noted a limited breakfast selection that could use more variety. Parking is available for an extra charge, which some found disappointing.

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Location

Mentioned in 229 reviews
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92% Positive
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7% Unfavourable

Service

Mentioned in 190 reviews
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74% Positive
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25% Unfavourable

Cleanliness

Mentioned in 154 reviews
sentiment-positive-indicator
75% Positive
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24% Unfavourable

Breakfast

Mentioned in 123 reviews
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56% Positive
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43% Unfavourable

Room comfort

Mentioned in 72 reviews
sentiment-positive-indicator
73% Positive
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26% Unfavourable

Room size

Mentioned in 68 reviews
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85% Positive
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14% Unfavourable

Pool

Mentioned in 53 reviews
sentiment-positive-indicator
35% Positive
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64% Unfavourable

Check in

Mentioned in 50 reviews
sentiment-positive-indicator
40% Positive
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60% Unfavourable

Value for money

Mentioned in 49 reviews
sentiment-positive-indicator
65% Positive
sentiment-negative-indicator
34% Unfavourable
Showing 2,538 verified guest comments
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  1. 10.0
    Exceptional
    norhayati from Malaysia
    Couple
    Stayed 1 night in February 2025

    “good hotel to stay”

    Hotel Swiss-Garden di Kuala Lumpur memang pilihan yang hebat, terutama bagi mereka yang ingin berada dekat dengan Bukit Bintang. Lokasinya yang strategik memudahkan akses ke pusat membeli-belah, restoran, dan hiburan malam. Selain itu, perkhidmatan di hotel ini sangat baik, dengan staf yang mesra dan profesional. Bilik-biliknya selesa dan bersih, memberikan pengalaman penginapan yang selesa. Kemudahan seperti kolam renang, gimnasium, dan restoran juga menambah nilai kepada pengalaman tetamu. Secara keseluruhannya, Swiss-Garden Kuala Lumpur adalah pilihan yang ideal untuk pelancong yang mahukan keselesaan, kemudahan, dan lokasi yang strategik.

    Reviewed February 11, 2025

    Dear Norhayati, Thank you for your wonderful review! We're delighted to hear that you enjoyed your stay at Swiss-Garden Kuala Lumpur and appreciated our strategic location, comfortable rooms, and excellent service. It’s great to know that our facilities added value to your experience. We truly appreciate your kind words and look forward to welcoming you again! Best Wishes, Management

    Responded February 12, 2025
    Grand Mercure Kuala Lumpur Bukit Bintang
  2. 9.2
    Exceptional
    ornanong from Thailand
    Group
    Stayed 2 nights in February 2025

    “Impressed here.”

    Delicious breakfast, fitness center, swimming pool, large room suitable for 3 people, TV can connect to YouTube, there is Wi-Fi but not very strong. The accommodation's plug is designed as a universal plug, so you don’t need to bring one. The breakfast is diverse and tasty, with options from various cuisines. The location is very close to Alor Street Foods, easily reachable by crossing the road. There is a convenience store right in front of the hotel. The location here is really good.

    Reviewed February 16, 2025
    Auto-translated through generative A.I.

    Dear Ornanong, Thank you for sharing your wonderful experience with us! 😊 We’re delighted to hear that you enjoyed our breakfast selection, fitness facilities, swimming pool, and the convenience of our in-room amenities. It’s great to know that our universal plugs and smart TV features added to your comfort. We appreciate your feedback regarding the Wi-Fi, and we will look into improving the connection for a smoother experience. Our location near Jalan Alor and the nearby convenience store is indeed a plus, and we’re glad you found it convenient. We truly appreciate your kind words and look forward to welcoming you back for another enjoyable stay! ✨ Best regards, Management

    Responded February 17, 2025
    Grand Mercure Kuala Lumpur Bukit Bintang
  3. 9.6
    Exceptional
    Adnan from Pakistan
    Group
    Deluxe room, 1 king bed
    Stayed 2 nights in April 2026

    “Good Hotel ”

    A Very nice hotel provides value for money and is ideal for group travellers. Close to BB, KLCC and China Town.

    Reviewed April 26, 2026

    Dear Mr. Adnan, Thank you for your kind review. We truly appreciate your feedback and look forward to welcoming you and your group again on your next visit to Kuala Lumpur. Warm Regards, Sallynna Jeblin Guest Service Manager

    Responded May 01, 2026
    Grand Mercure Kuala Lumpur Bukit Bintang
  4. 10.0
    Exceptional
    Katy from Malaysia
    Group
    Stayed 1 night in October 2024

    “Excellent stay with great location.”

    Superb location with convenient transport options. Room is spacious and clean. Staff is exceptionally helpful when asked for recommendations. Overall, a wonderful experience.

    Reviewed December 21, 2024
  5. 10.0
    Exceptional
    NUR from Malaysia
    Family with teens
    Superior Room, 1 King Bed
    Stayed 1 night in April 2026

    “Great Hospitality ”

    During arrival, I requested from FOO chair for my OKU Mom tu use during shower, and they provided to me without the hesitation. They all served us with welcome & warm. Thankyouu all the team! ❤️✨✨✨

    Reviewed April 09, 2026

    Dear Nur, Thank you for your wonderful review! 🌟 We’re truly delighted to hear that you had a pleasant stay with us. It means a lot to know that our team was able to assist with your request and make your stay more comfortable for your mother. Providing thoughtful and attentive service is what we strive for, and your kind words truly encourage us. Thank you once again for your appreciation—we look forward to welcoming you and your family back to Grand Mercure Kuala Lumpur soon! Warm regards, Management

    Responded April 10, 2026
    Grand Mercure Kuala Lumpur Bukit Bintang
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