Haruru Falls Earth Citizens Retreat
Standard King Room - Guestroom Haruru Falls Earth Citizens Retreat
Swimming pool [outdoor] Haruru Falls Earth Citizens Retreat
Swimming pool [outdoor] Haruru Falls Earth Citizens Retreat
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6.9
Good
/10
(23 reviews)See what guests said
See map
8.2
Excellent
Location rating score
Excellent location
Parking
FREE
Free Wi-Fi

Haruru Falls Earth Citizens Retreat

Bottom Old Wharf Road, Haruru, Paihia, New Zealand, 0247 - See map
Very good service
7.0 rating for service
Good cleanliness
6.9 rating for cleanliness
  • Free Wi-Fi in all rooms!

  • Garden

  • Laundry service

  • Non-smoking

  • Car park

Value for money6.7
Location rating8.2

Rooms available at Haruru Falls Earth Citizens Retreat

Suite
Suite
...
  • Room size: 65 m²/700 ft²
  • Nature view
  • 3 single beds and 1 king be...
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Standard King Room
Standard King Room
...
  • Room size: 26 m²/280 ft²
  • Nature view
  • 1 super king bed
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Family Room with Terrace
Family Room with Terrace
...
  • Room size: 62 m²/667 ft²
  • Balcony/terrace
  • 3 single beds and 1 queen b...
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Executive Suite
Executive Suite
...
  • Room size: 62 m²/667 ft²
  • River view
  • 2 single beds and 1 king be...
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VIP Suite
VIP Suite
...
  • Room size: 62 m²/667 ft²
  • Nature view
  • 2 single beds and 1 king be...
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Studio
Studio
...
  • Room size: 26 m²/280 ft²
  • Shower
  • 2 single beds or 1 queen be...
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Deluxe
Deluxe
...
  • Room size: 30 m²/323 ft²
  • Nature view
  • 1 single bed and 1 double b...
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Standard Twin Room
Standard Twin Room
...
  • Nature view
  • Non-smoking
  • 2 single beds
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More about Haruru Falls Earth Citizens Retreat

More about Haruru Falls Earth Citizens Retreat

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Reviews of Haruru Falls Earth Citizens Retreat from real guests

Provided by verified guests of Agoda
Agoda Reviews (23)Booking.com Reviews (166)
6.9
/
10
Good
Cleanliness6.9
Facilities6.2
Location8.2
Room comfort and quality2.0
Service7.0
Value for money6.7
All languages
All guests (23)
All room types
Showing 15 verified guest comments
8.8
Excellent
Lois
Couple
Standard King Room
Stayed 5 nights in April 2019

Excellent”

Very lovely spot to stay, rooms were tidy, bit more lighting at night to the cooking facility would be better and keep to times for the gate.

Reviewed April 29, 2019
8.0
Excellent
Wong from New Zealand
Couple
Standard King Room
Stayed 1 night in April 2019

Very good”

The view was great, good location and rooms were clean.

Reviewed April 26, 2019
3.6
Manish
Family with young children
Deluxe
Stayed 1 night in April 2019

Should really be a last option if nothing else is is available”

Highly over priced. Nothing is of acceptable standard...only good part was cooperative reception staff

Reviewed April 24, 2019
5.2
Sasha
Family with teens
Suite
Stayed 2 nights in March 2019

Great view”

Great view of falls but in need of repair very old and tired extremely dated host pleasant but not very good English swimming pool was green would not allow kids to swim in it ants nest in kitchen room smelt very damp very disappointing

Reviewed April 03, 2019

Thank you for your feedback we will try do better in future

Responded April 08, 2019
Haruru Falls Earth Citizens Retreat
4.4
Man from Hong Kong
Family with young children
Suite
Stayed 2 nights in February 2019

Poor room management”

I stayed 2 night. They provided wrong room for us in first night. When I found this problem, it was after 2000hrs. There is no staff in reception and no help for us. We need to make complain via agoda. They finially gave us response and changed room for us on 2nd night. However, they rejected our compensation request for the price different on 1st night room. Moreover, they explained that it was because there was wavived us the service fee of room changing. Their explaination is very unreasonable and very bad. Moreover, room cleanliness is very poor on my 1st night. Much ant near the kitchen, deadbody of insect under the bed and cleaner tool stored at our room on 1st night.

Reviewed March 05, 2019
10.0
Exceptional
Lokesh from New Zealand
Group
Suite
Stayed 2 nights in February 2019

Really good value for money”

We stayed here over the weekend and had a really nice experience. The staff was extremely helpful, rooms were impeccable and the views were stunning. They also had a really good pool and playground in the compound ( would recommend kayaking, $15 for an hour to go up close and under Haruru falls is a wholesome experience). The only suggestion I have for the place would be to have a better lit outdoor. Great services like the pool and the playground should be well lit in the dark so people can use them and make the most of the facilities provided during their stay. We look forward to returning to this place in the future and are glad we weren’t discouraged by the pervious bad reviews.

Reviewed February 18, 2019
9.2
Exceptional
Clive from New Zealand
Couple
Deluxe
Stayed 1 night in February 2018

Exceptional”

No a/c but the place is relaxing . Nice view of the falls . Room was basic but clean.

Reviewed February 08, 2018
6.4
Good
Eugene from New Zealand
Couple
Standard King Room
Stayed 2 nights in December 2017

Good”

One of the two chairs in the room was broken and unstable to use. The electric kettle had such a short cable that it could only be plugged in and used by sitting it on a 2litre plastic container, not a safe practice. And the manager at the desk does not understand the English language, neither mine nor the guest's in front of me. Advertised as a double - bed room our room had two singles and the manager seemed to say that that was all they had.

Reviewed January 07, 2018
4.8
Andrew from New Zealand
Couple
Deluxe
Stayed 2 nights in December 2017

Acceptable”

Could be a great hotel needs renovations badly wifi was terrible too

Reviewed January 03, 2018
10.0
Exceptional
Katherine from New Zealand
Family with young children
Deluxe
Stayed 1 night in December 2017

Exceptional”

Really a great place... very clean😊😊

Reviewed December 29, 2017
4.0
Grace from New Zealand
Group
Standard King Room
Stayed 2 nights in November 2016

Average”

Average

Reviewed November 24, 2016
7.2
Very good
Kelly from New Zealand
Group
Suite
Stayed 1 night in March 2016

Its ok”

Nice location

Reviewed March 29, 2016
2.0
Angela from Australia
Family with teens
Deluxe
Stayed 6 nights in January 2013

Terrible hotel, unless you like caravan parks”

View of the falls

Don't expect any luxury here, very basic hotel accommodation. I would rank this hotel a 3 star maximum. We booked two rooms for six nights and the hotel could not even provide us with adjacent rooms, especially considering most people only stay for 1-2 nights. I paid for one weeks worth of Internet and was lucky enough to get about one hour of internet due to the internet being down, I made many complaints that the Internet was down but no-one made any effort to rectify this. Location was also very poor, the hotel is located outside of where all the action is, and there was no restaurants or other activities near the hotel, which meant we had to drive into Paihia every night for dinner. Rooms were not cleaned every day, they only cleaned if it looked like it needed cleaning, but this did not include vacuuming, they only made up the beds. We constantly ran out of toilet paper and in the end had to purchase toilet paper ourselves. Very disappointed....

Reviewed January 16, 2013
4.0
Gernot from New Zealand
Couple
Deluxe
Stayed 3 nights in February 2018

Acceptable”

App. War nicht geputzt überall tote Fliegen etc.pp.

Reviewed February 23, 2018

Vielen Dank für Ihr Feedback. Wir werden in Zukunft versuchen, es besser zu machen

Responded April 08, 2019
Haruru Falls Earth Citizens Retreat
6.0
FEIFEI from China
Couple
Standard King Room
Stayed 1 night in October 2016

只剩下这家酒店可以选了”

公共假期去的,没有提前约定,只剩下这一家了,条件很一般,地理位置也一般,房间设备比较老旧,服务人员也很一般

Reviewed November 16, 2016
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