7.6
Very good
/10
(432 reviews)See what guests said
See map
7.9

Very good

Location rating score

Very good location
Parking
FREE
Nearby landmarks
PRAKTEK DOKTER GIGI MELISA IDAWANI 410 m
Lamglumpang Dua 630 m
layanan kesehatan dompet duafa aceh 1.22 km
Stadion H. Dimurthala 1.25 km
Rumah Sakit Umum Zainoel Abidin 1.28 km
Alfarizqi Swalayan 1.32 km
Klinik Pengobatan Sehat 1.37 km
Apotik ayu ningsih 1.39 km
Klinik Onkologi 1.39 km
klinik laboratorium kimia farma 1.39 km
Hermes Palace by BENCOOLEN

"Selain itu, hotel ini masih menjadi salah satu pilihan utama jika anda berkunjung ke Banda Aceh."

Dimas - 13 August 2018

Deluxe Room - Guestroom Hermes Palace by BENCOOLEN
Lobby Hermes Palace by BENCOOLEN
Lobby Hermes Palace by BENCOOLEN
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Free Wi-Fi

Hermes Palace by BENCOOLEN

Jl. T.Panglima Nyak Makam, Nanggroe Aceh Darussalam, Banda Aceh, Aceh, Indonesia, 23117 - See map
  • Airport transfer

  • Free Wi-Fi in all rooms!

  • Sauna

  • Air conditioning

  • Daily housekeeping

Your dates are popular among travelersUsers are booking a place in Aceh every 34 minutes on Agoda.com
Value for money7.4
Location rating7.9

Rooms available at Hermes Palace by BENCOOLEN

Single Room
Single Room
...
  • Room size: 56 m²/603 ft²
  • Shower
  • 1 single bed
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Junior Suite
Junior Suite
...
  • Room size: 42 m²/452 ft²
  • Balcony/terrace
  • 1 double bed
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Queen Room
Queen Room
...
  • Room size: 49 m²/527 ft²
  • Shower
  • 1 single bed
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Deluxe Room
Deluxe Room
...
  • Room size: 28 m²/301 ft²
  • Non-smoking
  • 2 single beds or 1 double b...
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Deluxe Double Room with Two Double Beds
Deluxe Double Room with Two Double Beds
...
  • Room size: 35 m²/377 ft²
  • Shower
  • 2 single beds
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Deluxe Double or Twin Room
Deluxe Double or Twin Room
...
  • Room size: 28 m²/301 ft²
  • Shower
  • 1 queen bed or 2 single bed...
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Grand Deluxe Twin
Grand Deluxe Twin
...
  • Room size: 28 m²/301 ft²
  • Non-smoking
  • 2 single beds
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Grand Deluxe Room
Grand Deluxe Room
...
  • Shower
  • 1 double bed
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Grand Deluxe Room
Grand Deluxe Room
...
  • Shower
  • 1 double bed
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Grand Deluxe Room
Grand Deluxe Room
...
  • Shower
  • 1 double bed
Enter dates to see prices

Frequently asked questions

What time is check-in and check-out at Hermes Palace by BENCOOLEN?

Check-in is from 02:00 PM, and check-out is until 11:00 AM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to Hermes Palace by BENCOOLEN?

Hermes Palace by BENCOOLEN is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind. Just use the "Let us know what you need" section of the booking page to let the hotel know you want to book a ride, and they will contact you via the Agoda messaging service with prices and more information. A stay at Hermes Palace by BENCOOLEN also comes with easy access to the neighborhoods around the hotel through the convenient shuttle service offered at the hotel. For those who wish to drive their own cars, Hermes Palace by BENCOOLEN has a car park available for guests. Parking is free for guests. If you're looking for an easy way to get around Aceh with private transportation, the hotel can arrange car rental for you.

What is the smoking policy at Hermes Palace by BENCOOLEN?

Hermes Palace by BENCOOLEN does not permit smoking in any of its rooms, but allows smoking in designated areas.

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What people love about Hermes Palace by BENCOOLEN

  • 10.0
    Exceptional

    "Comfort, save, and strategic place to visit many destination in Aceh."

    Yatkinarso

    |

    19 February 2019

  • 8.0
    Very good
    Location

    "Strategic location to my work needs and the breakfast is nice"

    Decelina

    |

    14 June 2019

  • 9.2
    Exceptional

    "i know this hotel is one of the best hotel in Banda Aceh."

    ASWIN

    |

    31 December 2018

Property ranking|Compared to 97 Aceh properties
See all rankings
Room size
35 sqm.
Room comfort score
7.1/10
Review score - Australia
7.6/10
Cleanliness score
7.7/10
Bigger than
93
%
of Aceh properties
Better than
92
%
of Aceh properties
Better than
92
%
of Aceh properties
Better than
78
%
of Aceh properties
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Overall rating:
7.6
Very good
432 reviews
Cleanliness
7.7
Facilities
7.9
Location
7.9
Read all reviews >
What travellers say they love:
The best thing about this hotel is the bed so comfortable si...
Yuliana from Indonesia
Business traveler
More about Hermes Palace by BENCOOLEN

More about Hermes Palace by BENCOOLEN

This hotel provides elegantly-appointed rooms and is conveniently situated close to Banda Aceh’s many tourist attractions. The Hermes Palace by BENCOOLEN is only a 20-minute drive from the Sultan Iskandar Muda Airport. Located in the center of the town, the 4-star hotel is also near attractions like the Governor's office, Lhoknga Beach, the Grand Mosque of Baiturrahman, and the shopping markets of Pasar Traditional Aceh. There are several on-site restaurants that serve local and international cuisine. Guests can enjoy Friday night barbecues at the poolside while listening to relaxing music. The hotel’s proximity to major tourist attractions is what makes it popular among travelers from around the world.

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Most talked about facilities

Breakfast
13 mentions
Housekeeping
6 mentions
Food & Dining
3 mentions
Swimming Pool
3 mentions

What they offer

8.0
Very good
Breakfast

"The pool was good for kid, many food available, especially w..."

Muhammad

|

3 February 2020

View all reviews
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Food and dining

Breakfast options

Buffet

Restaurants on site

Hermes Cafe
Cuisine:International
Menu:Buffet, A-la-carte

Property's guest policies

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Some helpful facts

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Reviews of Hermes Palace by BENCOOLEN from real guests

Overall rating
7.6
Very good
From 432 reviews
7.8Facilities
7.8Location
7.7Cleanliness
Agoda Reviews (382)Booking.com Reviews (50)
Rating via Agoda7.6
/
10
Cleanliness7.7
Facilities7.9
Location7.9
Room comfort and quality7.0
Service7.6
Value for money7.4
High score for Aceh
Rating
9+ Exceptional (34)
8-9 Excellent (25)
7-8 Very Good (69)
6-7 Good (42)
<6 Below Expectation (67)
Time of the year
Mar - May (42)
Jun - Aug (72)
Sep - Nov (58)
Dec - Feb (65)
Don't miss out!Users are booking a place in Aceh every 34 minutes on Agoda.com
All guests (382)
All room types
All languages

Show reviews that mention 

Showing 237 verified guest comments
12345
10.0
Exceptional
Arini from Indonesia
Solo traveler
Deluxe Room
Stayed 1 night in March 2018

ONE OF THE TOP IN BANDA ACEH”

I spent one night in Banda Aceh by staying here in Hermes Palace. Definitely one of the top hotels in Banda Aceh. What I love the most is the breakfast menus. The hospitality of the staffs in the strong point here. Will be back again and again to this hotel. Good job!

Reviewed May 12, 2018
8.0
Excellent
Mien from Canada
Couple
Grand Deluxe Twin
Stayed 1 night in November 2013

Best hotel in Banda Aceh”

Good location, clean room, friendly environment

Every hotel in town is full on the night we arrived in Banda Aceh, due to some kind of government event. Therefore we check out almost all the accomandation in town. Stayed in another hotel for the first night and move to Hermes next day. In my opinion Hermes is the best choice in Aceh. Clean room, reasonable priced, good location and friendly staff. I would definitely stay here again for my next visit in Aceh.

Reviewed November 29, 2013
8.0
Excellent
Dimas from Indonesia
Business traveler
Deluxe Room
Stayed 2 nights in July 2018

Hotel Yang Nyaman”

Hotel Hermes adalah satu dari sedikit pilihan hotel dengan fasilitas dan kenyamanan yang baik. segala sesuatu di hotel ini dapat dikatakan nyaman, namun juga tidak terlalu off budget. Hotel ini memiliki kamar dengan tingkat kenyamanan yang baik, kualitas kasur yg pas, sarung bantal dan selimut yang nyaman, juga kamar mandi dengan tingkat water pressure yang pas, serta air panas yang pas. untuk surrounding, banyak terdapat cafe untuk dinikmati, juga yang terbaru adalah sebuah toko buku berskala nasional yang terletak persis diseberang hotel. untuk kelemahan hotel ini, bagi anda yang bertujuan untuk menikmati suasana kota, hotel ini tidak menarik karena letaknya yang tidak strategis. selain itu, hotel ini masih menjadi salah satu pilihan utama jika anda berkunjung ke Banda Aceh.

Reviewed August 13, 2018
9.0
Exceptional
NYOMAN from Indonesia
Business traveler
Deluxe Room
Stayed 4 nights in August 2011

The Best in Banda Aceh”

The hotel is relatively new, very neat and very friendly

Hermes Hotel is undoubtedly the best one in Banda Aceh. I spent five nights there and actually for the second visit. As it was the first one, I felt very satisfied. Simply the best!

Reviewed September 02, 2011
7.3
Very good
Denis from Russia
Couple
Deluxe Room
Stayed 1 night in January 2012

Decent hotel with great food”

Great food in the restaurants, fast wi-fi

rooms at hermes palace are not that luxurious, but food is really great (i especially loved the bbq), wi-fi is fast and works everywhere, plus they serve beer/wine which is very rare for banda aceh. among cons are: old fashion bathrooms, expensive rates, weak breakfast (meant only for local guests). on other hand, i don't think there is much choice of good hotels in banda aceh, so hermes palace is surely one of the best options if you are looking for upscale accommodation.

Reviewed January 31, 2012
9.2
Exceptional
ASWIN from Indonesia
Family with young children
Deluxe Room
Stayed 2 nights in December 2018

I've booked for my friend”

I don't know about the room, because i've booked for my friend and her family.. But, i know this hotel is one of the best hotel in Banda Aceh.. And I know this hotel with 5 stars facilities and I've booked the room with cheap price..

Reviewed December 31, 2018
6.7
Good
Danielle from New Zealand
Group
Deluxe Room
Stayed 1 night in June 2012

Pleasant enough”

Clean room. Free wi-fi. Hot water!

i've heard this is the "best hotel" in banda aceh. it may be the best hotel, but i would struggle to believe it was the "best accommodation". for someone who enjoys hostels i have a feeling that there has to be something a little more 'personal' in banda aceh! the hotel was clean. the rooms a little run-down, but general standards were good. the price was up there. we met some lovely ladies on a conference and the conversation about health support and clinics in indonesia was one of the highlights of the stay. if you want somewhere for one night and you just have a brief stay in banda aceh, the hermes palace could be for you. if you're staying longer i'd recommend someone more central with perhaps a little more character.

Reviewed June 18, 2012
7.7
Very good
Kristian from Germany
Couple
Deluxe Room
Stayed 1 night in December 2010

Solid business hotel, but not 5*”

Quiet and clean, friendly staff
Staff does not speak English very well, bathroom fittings could do with a makeover

Probably the best hotel option in Banda Aceh, but keep in mind location and context - this is not a Western luxury 5* hotel. Complimentary airport pickup is a nice bonus (call ahead and triple confirm, staff do not speak English very well - just getting somebody on the phone who understood how to arrange the pickup was a challenge). Breakfast buffet with both local and international food was excellent, however with poor quality coffee (as elsewhere in Indonesia). Power cuts still affect BA, and the hotel has a backup generator however it takes about 5 min for it to come online - keep this in mind if you use the power supply in your room for anything critical. The hotel is located in a local neighborhood about a 15 min ride from the center of town. There are a few small shops and street food sellers outside, so you are stuck with either having to eat at the hotel (very pricey by local, but not by Western standards) or you need to get a ride into town. The neighborhood felt safe to walk around, even after dark.

Reviewed January 04, 2011
8.0
Excellent
Lintje from Indonesia
Family with young children
Deluxe Room
Stayed 1 night in October 2013

Nice Hotel”

Clean, Centrally located, friendly staff

Overal it is nice to stay at Hermes Palace because the hotel is clean so it is comfortable to stay. The location is also good because it is located in the city centre so it is quite easy to go to food centre. The staff is also good because they are friendly and helpful. So i will recommend this hotel to my friend if they plan to visit Aceh

Reviewed October 23, 2013
8.7
Excellent
TOSHIO from Japan
Solo traveler
Deluxe Room
Stayed 2 nights in April 2014

Comfort stay at reasonable price”

clean room, more than average breakfast, reasonable price

Single trip to Aceh. About 40 minutes taxi ride from airport. Becak taxi available at front of hotel. Clean and neat room. Free Wi-Fi network available but not so strong signal. Buffet breakfast are not gorgeous, but reasonably acceptable. The noise of nigth-show disturbs my sleep until 10 pm. If you prefer to go to sleep earlier , recommend to be careful to pick up room location.

Reviewed April 29, 2014
10.0
Exceptional
Angga from Indonesia
Business traveler
Deluxe Room
Stayed 1 night in October 2018

Always fun”

Hermes is the first choice anytime I visit Banda Aceh

Reviewed October 17, 2018
7.0
Very good
Mukhlis from Malaysia
Couple
Deluxe Room
Stayed 2 nights in December 2009

Hermes Banda Acheh”

The Hermes name was mentioned in the Friday Prayer at a Mosque at Banda Acheh port
Location of the hotel is out of town/city

the people in the hotel during my stay are mostly indonesian which suggest their awareness of the hotel location. most of the hotel staff are friendly but one guy I noticed during my departure is not as friendly. I wouldd like to suggest a shuttle service from the bandara (and vice versa)to the hotel as I face difficulty in this sector during my stay at Hermes Banda Aceh. I have a nice experience during my stay at Hermes BA.

Reviewed December 30, 2009
7.7
Very good
Joanne from Australia
Business traveler
Deluxe Room
Stayed 6 nights in January 2014

Perfect for business trip”

Comfortable bed, good swimming pool, nice spa

I often stay at Hermes Palace Hotel on business trips to Aceh. It is quiet and comfortable with good services. Only 20 mins from the airport with good roads.

Reviewed February 04, 2014
9.7
Exceptional
Dedi from Indonesia
Solo traveler
Deluxe Room
Stayed 1 night in June 2013

Good hotel and easy for business acitivities”

good location, spacious room, helpful staff

It was good experience and will stay there again if come to Banda Aceh

Reviewed September 13, 2013
8.0
Excellent
CHANDRA from Indonesia
Family with young children
Deluxe Room
Stayed 2 nights in September 2013

Best hotel in Banda Aceh”

Comfortable room, Great breakfast, Location

Very good hotel to stay, friendly staff, great breakfast. Well located in Banda Aceh, within walking distance to coffee shops, durian stall for those who love this exotic fruit.

Reviewed October 04, 2013
9.0
Exceptional
Marini from Indonesia
Solo traveler
Deluxe Room
Stayed 1 night in December 2013

Great service hotel”

Room, service, location

This is my 1st come to Aceh. And Hermes is the best choice.

Reviewed December 25, 2013
8.0
Excellent
datuk from Malaysia
Solo traveler
Deluxe Room
Stayed 1 night in July 2019

DONT ADVERTISE WHAT YOU DONT PROVIDE!”

HERMES Palace hotel promised a Spa and Massage services, but there was none. apparently, they stopped this service many many years ago. but the advertisement still can be read until now. I checkin because of the spa and massage and I pay real good price. definitely there must be a refund.

Reviewed July 11, 2019
8.0
Excellent
Mien from Canada
Couple
Deluxe Room
Stayed 1 night in November 2013

Best choice in Banda Aceh”

Clean room, good location, friendly environment

We stay in grand deluxe for the first night at Hermes and second day we moved to deluxe room. The price different is about $10 more for the grand deluxe. In my opinion although grand deluxe is bigger, but the deluxe room on the fifth floor is in better condition and has better room design. When we decided to stay an extra night, we request directly to the hotel, but they said the hotel is full. So we checked agoda, and there are rooms available. So I guess is better to book through agoda.

Reviewed November 29, 2013
8.0
Excellent
Lintje from Indonesia
Family with young children
Deluxe Room
Stayed 1 night in October 2013

Nice place to stay”

Clean, Centrally located, Value for money

Firstly, the room is good. it is clean so the guest will feel comfortable. The location is also good so it is easier to go to the city. the staff is also friendly. The food is considered as good. So it is a recomendded place to stay. I would probably stay here again when i visit Aceh again some other time.

Reviewed October 21, 2013
8.3
Excellent
Joanne from Australia
Business traveler
Deluxe Room
Stayed 3 nights in March 2015

Relaxed hotel with lovely swimming pool”

friendly service, nice swimming pool, great massage!

I enjoy staying at the Hermes Palace Hotel when on business. The service is excellent, rooms are comfortable and the pool is a bonus

Reviewed March 30, 2015
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|Very good 7.6
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