Hotel Grand Chancellor Melbourne
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Chancellor Hotel Grand Chancellor Melbourne
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7.5
Very good
/10
(713 reviews)See what guests said
See map
8.6
Excellent
Location rating score
Excellent location - Inside city center
Popular neighborhood
Parking
Available
  • Chinese Museum70 m
  • Wesley Church Melbourne90 m
  • Ticketek Shop110 m
  • Her Majesty's Theatre120 m
  • Sam Bear130 m
  • Her Majesty’s Theatre - Melbourne140 m
  • Comedy Theatre150 m
  • Ding Dong Lounge150 m
  • Croft Institute160 m
  • Telstra Corporate Centre170 m
  • Free Wi-Fi

    Hotel Grand Chancellor Melbourne

    131 Lonsdale Street, Melbourne CBD, Melbourne, Australia - See map
    "Only there for the single night- the hotel was well appointed and the staff were helpful"
    Adam - 8 January 2018
    Very good comfort
    7.5 room quality and comfort
    Very good service
    7.5 rating for service
    Very good cleanliness
    7.3 rating for cleanliness
    Very good facilities on premise
    7.3 facilities on premise
    • 470 meters to public transportation

    • Located in heart of Melbourne

    • Free Wi-Fi in all rooms!

    • Air conditioning

    • Room service [24-hour]

    Value for money7.3
    Distance to city center1. Km
    Location rating8.6
    Nearest airportEssendon Airport (MEB)
    Distance to airport11.2 km

    Rooms available at Hotel Grand Chancellor Melbourne

    7.5
    Very good
    Room comfort & quality
    Executive King Room
    Executive King Room
    ...
    • Room size: 28 m²/301 ft²
    • Balcony/terrace
    • 1 king bed
    Enter dates to see prices
    Premier King Room
    Premier King Room
    ...
    • Room size: 43 m²/463 ft²
    • Non-smoking
    • 1 king bed
    Enter dates to see prices
    Executive
    Executive
    ...
    • Room size: 28 m²/301 ft²
    • Balcony/terrace
    • 1 double bed
    Enter dates to see prices
    Superior
    Superior
    ...
    • Room size: 40 m²/431 ft²
    • City view
    • 1 queen bed or 2 single bed...
    Enter dates to see prices
    Chancellor
    Chancellor
    ...
    • Room size: 25 m²/269 ft²
    • Balcony/terrace
    • 1 king bed
    Enter dates to see prices
    Economy Room
    Economy Room
    ...
    • Room size: 28 m²/301 ft²
    • Balcony/terrace
    • 1 double bed
    Enter dates to see prices
    Double Superior Queen Bed
    Double Superior Queen Bed
    ...
      Enter dates to see prices
      Double Room - Superior
      Double Room - Superior
      ...
      • Balcony/terrace
      • Non-smoking
      Enter dates to see prices
      Double
      Double
      ...
      • Balcony/terrace
      • Non-smoking
      Enter dates to see prices
      DOUBLE Superior Queen Room
      DOUBLE Superior Queen Room
      ...
        Enter dates to see prices

        What people love about Hotel Grand Chancellor Melbourne

        • 6.7
          Good
          Location

          "Great location, easily accessible to all the shopping streets and malls."

          Sharon X.

          |

          9 January 2016

        • 6.0
          Review score
          Location

          "Location : near chinatown area, with musical theatres around the corner."

          geraldine

          |

          17 May 2016

        • 8.4
          Excellent
          Location

          "Pros: Good location in the heart of city, parking available in the hotel basement."

          Palaniappan

          |

          18 September 2016

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        More about Hotel Grand Chancellor Melbourne

        More about Hotel Grand Chancellor Melbourne

        6.8
        Good

        "The location is good."

        Ngoc T.

        |

        28 December 2016

        An overview

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        Most talked about facilities

        Housekeeping
        70 mentions
        Breakfast
        31 mentions
        Swimming Pool
        26 mentions
        Internet
        17 mentions

        What they offer

        8.8
        Excellent
        Staff 

        "Hotel staffs are very friendly."

        BOON Y.

        |

        20 September 2016

        View all reviews
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        Nearest essentials

        Distances shown are straight-line distances on the map. Actual travel distances may vary.
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        Food and dining

        Restaurants on site

        Encore
        Menu:Buffet

        Nearby restaurants

        Australian cuisine
        Australian cuisine
        Encore Bar and Restaurant
        Australian
        Cafe Caledonia
        10 m Australian
        Grill'd
        30 m Australian
        Asian cuisine
        Asian cuisine
        Thailander 139
        10 m Asian, Thai
        Madam Kay's Platz Cafe
        10 m Asian, Cafe, Chinese
        Yamato
        40 m Asian, Japanese, Sushi
        Gluten Free
        Gluten Free
        Bomba
        60 m Gluten Free, Mediterranean, Spanish
        Mezzo
        290 m Gluten Free, Italian
        Lupino Bistro and Bar
        410 m Gluten Free, Italian

        What's nearby

        Distances shown are straight-line distances on the map. Actual travel distances may vary.
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        Property's guest policies

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        Some helpful facts

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        Reviews of Hotel Grand Chancellor Melbourne from real guests

        Overall rating
        7.8
        Very good
        From 4464 reviews
        Provided by verified guests of
        Agoda Reviews (713)Booking.com Reviews (3751)
        Rating via Agoda7.5
        /
        10
        Cleanliness7.3
        Facilities7.3
        Location8.6
        Room comfort and quality7.5
        Service7.5
        Value for money7.3
        High score for Melbourne
        Rating
        9+ Exceptional (91)
        8-9 Excellent (127)
        7-8 Very Good (193)
        6-7 Good (121)
        <6 Below Expectation (122)
        Time of the year
        Mar - May (164)
        Jun - Aug (172)
        Sep - Nov (126)
        Dec - Feb (192)
        All guests (713)
        All room types
        All languages

        Show reviews that mention 

        Showing 654 verified guest comments
        12345
        9.0
        Exceptional
        Barree from Australia
        Family with teens
        Economy Room
        Stayed 1 night in June 2015

        Location the best”

        Location, public transport close, close to theatres

        Staff friendly and helpful, room small but clean had everything we needed. No noise coming through walls. We didn't eat there as there are so many places to eat surrounding this area. Have stayed here before and will be back.

        Reviewed July 04, 2015
        8.7
        Excellent
        Jodie from Australia
        Couple
        Chancellor
        Stayed 1 night in March 2015

        Made a special occasion even better”

        Location, quiet rooms, view over church grounds

        Our 2nd wedding anniversary & a theatre show in the city were the reasons we stayed at this hotel. My husband had organised a bottle of sparkling and a cheese platter to be organised just as we got settled into our room. But apparently they required at least 1 week's notice for a bunch of flowers to be arranged so that didn't happen. I wouldn't have thought it would take THAT long to arrange flowers! The room was comfortable, the rainhead shower amazing and being so close to everything was a huge bonus. We will stay again.

        Reviewed April 01, 2015
        8.0
        Excellent
        Finley from Indonesia
        Business traveler
        Economy Room
        Stayed 1 night in September 2014

        Great Location, friendly staffs & easy check out”

        Centrally located, friendly and helpful staffs, easy check in and out, comfortable room

        It was quite an easy and quick check in and out. The staffs were very friendly and when we asked for a later check out, they gladly give us until 12 noon, which is quite rare for hotels in Australia. The staffs are also quite helpful looking for taxi and storing our baggages on our check in. The room is a bit small but sufficient for 2 people. It is very clean and we like the layout of the room. The thing that makes us tick is that it is very centrally located as well so if you need to go around the city centre area, you can walk it or take the tram. And if you need to go out to eat, it is quite easy to find somewhere to eat around there. I think the hotel is great value for money too. It was not too expensive whilst located centrally and service has been great. Will definitely stay again for sure!

        Reviewed September 18, 2014
        8.0
        Excellent
        Barree from Australia
        Family with teens
        Economy Room
        Stayed 1 night in July 2014

        Perfect location”

        Location, price,

        Hotel is close to theatres, shopping, Chinatown. Our room was average, a little bit dated, probably budget room but we only needed somewhere to sleep and shower. Staff friendly. We didn't eat at the hotel so can not make comment. Only problem we had was parking, the parking hotel recommend is not suitable for height of a 4x4 car, even though I had inquired about height restriction and told we would be fine. Found out the hard way when trying to enter car park scrapped our roof. Luckily across road is open air car park. Would stay here again if we got the room for same price.

        Reviewed August 03, 2014
        8.0
        Excellent
        CHI from Hong Kong
        Family with young children
        Economy Room
        Stayed 1 night in December 2012

        Great location at the city center”

        location

        The hotel is located at the city center. China town is within minutes to reach. There is a supermarket nearby. The carpet and the room appear to be a bit old. Overall, the room is clean. The staff at the carpark is not very friendly!

        Reviewed January 02, 2013
        8.7
        Excellent
        Joanne from Australia
        Solo traveler
        Economy Room
        Stayed 1 night in January 2012

        Pleasant hotel in good location”

        Modern and comfortable with lovely pool

        the hotel was in a very convenient location for my activities in melbourne. lovely tree lined street and interesting restaurants. room was comfortable and clean. i enjoyed a swim in the heated pool on the rooftop even with a cold southerly wind blowing!

        Reviewed January 15, 2012
        8.7
        Excellent
        AUDREY from Malaysia
        Family with young children
        Economy Room
        Stayed 4 nights in October 2009

        HOTEL GRAND CHANCELLOR, MELBOURNE”

        It has the best locations which is very centrally located and very near to the Chinatown.
        No comment as i'm quite happy with the hotel.

        I would say that this is a very good hotel for tourist who are looking for the convenience of not having to use a taxi to go anywhere. It's centrally located in the heart of the shopping area of Melbourne city. The location of this hotel is linked between major streets and it's only a walking distance to major shopping malls and Chinatown. You can also catch a tram for free not far from the hotel which is offered to tourists and you can see most of the Melbourne city from the tram. It's also within walking distance to the Victoria Market and also the Flinders Street Train Station.

        Reviewed November 11, 2009
        3.2
        Clin from Australia
        Business traveler
        Stayed 1 night in February 2018

        Credit Card Holding - Foul System”

        The Credit Card holding was not released 2 days after checkout, then it was the weekend and I had to call twice to chase this. I know staff tried to be helpful - good. Good staff service, but extremely BAD Management practice of holding credit card process. 1. When I made the booking, one week ago, they used the same credit card and took the correct payment for the room. So room is paid one week in advance, and they have my credit card details. So no excuse for wanting my credit card during checkin and place extra $100 on hold. 2. I know it is common practice to place hold on Credit Card. But I expect the process to release the hold immediately during check-out. No excuse that bank takes days to process. It takes ZERO time for them to place hold. But it takes their own sweet time to release hold. 3. I know it is common practice to place hold on Credit Card. No Excuse for taking $100. Another hotel I been to, place hold for $0.01 - enough to verify CreditCard.

        Reviewed March 06, 2018
        10.0
        Exceptional
        Dr from Australia
        Business traveler
        Economy Room
        Stayed 1 night in December 2017

        Upgrade well worth it!”

        I recently stayed here and booked the budget/standard room. When I arrived I asked about an upgrade. It was $35 and the room was really lovely. Very spacious.....not sure why the standard was like but this one was great all for less than $150!!! Great value

        Reviewed December 22, 2017
        9.6
        Exceptional
        Cherie from Australia
        Business traveler
        Stayed 2 nights in August 2016

        Location, location, location”

        Great location close to shops, restaurants, china town. Friendly, helpful and professional staff. Very comfortable bed and newly renovated bathrooms. I'd definitely stay there again on my next visit to Melbourne.

        Reviewed August 21, 2016
        8.4
        Excellent
        SOON from Malaysia
        Couple
        Premier King Room
        Stayed 2 nights in July 2016

        Great location ”

        Location is all about this hotel. Close to everything, very convenient. Food, shopping,tram all within walking distance.. Nice view from room. Price is pretty steep. Breakfast lack of choice.. Not very happy to have to pay for carpark for 2 nights. Free limited internet but I can't get on it.

        Reviewed July 31, 2016
        8.8
        Excellent
        Anita from Australia
        Couple
        Chancellor
        Stayed 2 nights in January 2016

        comments”

        Really the only minor things were the shower was very hard to use as the taps where not the best, The balcony was good although with the air con unit on there wasn't much room and water was everyone from the unit

        Reviewed January 28, 2016
        6.7
        Good
        Sharon from Singapore
        Group
        Economy Room
        Stayed 7 nights in December 2015

        Great location, average hotel”

        Location, water pressure, size of room

        Great location, easily accessible to all the shopping streets and malls. Offers valet parking at A$22 per night. Love the water pressure of shower, bathroom is a little tight though. Room is kept generally clean. Bed and pillows are comfortable.

        Reviewed January 09, 2016
        6.3
        Good
        Rusdi from Indonesia
        Family with young children
        Chancellor
        Stayed 3 nights in June 2015

        I can't believe it's 4 star hotel”

        Just value for money

        Disappointed. Room is small. Checking out is slow due to "weird and absurd" management procedures. Room must be emptied and checked for minibar use then you can really checked out. Staffs are not friendly at all.

        Reviewed July 12, 2015
        10.0
        Exceptional
        Abidin from Australia
        Couple
        Economy Room
        Stayed 1 night in April 2015

        Good location, great staff, great rooms.”

        Location was pretty good, and the staff was very friendly, late check out was not a problem.

        Quick check in at the arrival, staff was very helpful and friendly, good location, you find a place to eat anytime of the night, room were nice and clean, and the late checkout was not a problem. It was a great stay.

        Reviewed April 03, 2015
        6.3
        Good
        Abbey from Australia
        Couple
        Executive King Room
        Stayed 2 nights in March 2015

        Good location but rooms a little bit tired”

        Location

        I recently stayed at this hotel with my husband in an executive king room, it was pleasant enough but I did feel that the rooms could use a little bit of a freshen up as the walls were quite dented and marked and the overall impression was that more care could be taken. One issue that we did have was that the shower had a bulk-head over the shower rose so my husband had to stoop to use the shower as he is quite tall and also all of the water from the shower ended up on the floor as the screen wasn't long enough! The location is good only about a 5 minute walk to Bourke St mall and there were plenty of restaurants right around the hotel to eat in. The staff upon check-in and check-out were polite and helpful.

        Reviewed March 23, 2015
        8.7
        Excellent
        Shannon from Australia
        Couple
        Executive King Room
        Stayed 6 nights in March 2015

        Great location, Value for money”

        Close to shopping mall, right next to china town, food

        I would say its more of a 3 star hotel, but in saying that, the location was great, right next to China Town, 5 mins from shopping malls. King executive room was smaller than I expected and the shower was awful, no happy medium. Gym isn't very good - not much in there, pool was good. The restaurant food was amazing!!!

        Reviewed March 17, 2015
        7.3
        Very good
        PHILLIP from United Kingdom
        Business traveler
        Executive
        Stayed 1 night in November 2014

        Small room, nice food”

        Location, food, price

        The room I was given was very small, and this was disappointing. The most annoying fault was the shower... the bath/shower switch was not working, so the water barely emerged from the shower head before running down the tiles on the wall. It was impossible to have a proper shower and that really annoyed me. The room did have an opening door to a balcony, and it was really nice to let some fresh air into the room. Hats off to the kitchen because the room service food was excellent. For the price, I wouldn't choose to stay here again.

        Reviewed February 13, 2015
        9.3
        Exceptional
        Belinda from Australia
        Couple
        Chancellor
        Stayed 1 night in January 2015

        Comfortable, good location”

        Location/ comfort and parking

        Perfect location. Close walk back from hi fi bar in swanston st which is where we went. I found just being a couple that the rooms were a comfortable size. A little on the smaller size but big enough for what was needed. The balcony is also tiny but fine for some fresh air. The rooms were very clean and the bed was comfortable. It was also nice having a bath. I also like that there was parking next door for a reasonable price. Overall for an overnight stay in Melbourne it was just what I needed.

        Reviewed January 18, 2015
        9.3
        Exceptional
        Bren from Australia
        Couple
        Economy Room
        Stayed 2 nights in August 2014

        Theatre stay”

        Location, food, staff

        The hotel was really central to theatres and the mall, and there was handy parking available. We had a very good meal in the restaurant. The hotel has had an upgrade since we last stayed there and was nice and clean, and warm. Our only quibble was that the bed was not the most comfortable. Ok though, and we have recommended the Grand Chancellor to other friends and family.

        Reviewed September 10, 2014
        12345
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        Hotel Grand Chancellor Melbourne
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        • Excellent location
        • State Library of Victoria
        • Parliament Railway Station is within 0.43 km