ibis Surabaya City Center Hotel

3.5 stars out of 5
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Gold star ratings are provided by the property to reflect the comfort, facilities, and amenities you can expect.

94 Jl. Basuki Rahmat, Surabaya Center, Surabaya, Indonesia, 60271

Highlights

Rated highly by Business travelers

Good Deal for bussiness trip
Location

The locations is very strategic near tunjungan plaza.
Top Value

Harga kantong-able untuk org banyak.
Great View

Facilities

Free Wi-Fi

Free parking

Spa

Front desk [24-hour]

Restaurants

Bar

Massage

Airport transfer

About us

Ibis Surabaya City Center offers a vibrant atmosphere for two travelers seeking relaxation and fun. Enjoy the on-site pool and foosball games. Its prime location ensures easy access to local malls and restaurants for convenient urban exploration. Surabaya Center offers a rich historical backdrop with vibrant markets and delicious street food. At Ibis Surabaya City Center, enjoy a delightful breakfast takeaway and soothing massages after exploring. The modern rooms feature air conditioning, complimentary Wi-Fi, and refreshing showers, with city views in select accommodations. Nearby, discover Tunjungan Plaza for premier shopping and dining, or visit the iconic Monkasel (Submarine Monument), a must-see landmark. [Some content may be Generative AI assisted. Inaccuracies may occur.]

This property is in high demand!

35 travelers have booked today.

Location 9.3
Service 9.0
Value for money 8.9
Cleanliness 8.8

Based on 4,451 verified reviews

Location

9.3

Service

9.0

Value for money

8.9

Cleanliness

8.8

Facilities

8.5

Room comfort and qua...

7.8

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Nearest transportation options

Inkopka Station is within 0.85 km

Gubeng Train Station is within 1.28 km

See map

9.3Exceptional

Location rating score

Exceptional location - Inside city center
Popular neighborhood
Exceptional for walking
More details on walking
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There are 61 places in walking distance!

Parking
FREE
Walkable places
Taman Kombes Pol M Durayat
320 m
Basuki Rahmat Street
320 m
Sharp Bamboo Monument
390 m
Monumen Bambu Runcing
410 m
Taman Ade Irma Suryani Nasution
410 m
Popular landmarks
Tunjungan Plaza
670 m
Monkasel (Submarine Monument)
840 m
Bungkul Park
2.4 km
Tugu Pahlawan
2.6 km
Suramadu National Bridge
2.8 km
Closest landmarks
Singapore Air
70 m
Graha Bumi
140 m
Malaysia Air
240 m
Eva Air
240 m
Cathay Pacific Office
240 m

Good to know

Value for money8.9
Distance to city center4.4 km
Location rating9.3
Nearest airportJuanda International Airport (SUB)
Distance to airport13.2 km

Select your room

1/8

Twin Room

17 m²/183 ft²
Max 2 adults
2 single beds

8.9

Excellent

Room comfort and quality
  • City view

1/6

1 Double Bed Standard

17 m²/183 ft²
Max 2 adults
1 double bed
Preferred by Couples

8.8

Excellent

Room comfort and quality
  • City view

1/5

Premium room - 1 double bed and sofa

34 m²/366 ft²
Max 2 adults
1 queen bed
  • Outdoor view

1/4

Standard room, city view - 1 double bed

17 m²/183 ft²
Max 2 adults
1 double bed
  • City view

1/3

Standard room, city view - 2 single beds

Max 2 adults
2 single beds
  • City view

1/1

Standard room, city view - 1 double bed

17 m²/183 ft²
Max 3 adults
1 double bed
  • City view

1/1

Standard Room, 1 Double Bed

17 m²/183 ft²
Max 3 adults
1 double bed
1/1

Standard room, city view - 2 single beds

17 m²/183 ft²
Max 3 adults
1 single bed
  • City view

1/1

Double With Double Bed

20 m²/215 ft²
Max 3 adults
1 double bed
1/1

Twin Standard

20 m²/215 ft²
Max 3 adults
2 single beds

Frequently asked questions

ibis Surabaya City Center Hotel has car park onsite free of charge for customers traveling with vehicles to take full advantage when staying at this property. Please contact the property for more information, or log into your Agoda account and contact the property through Agoda's direct message chatbox.

The average travel time to get from ibis Surabaya City Center Hotel to the airport is 26 minutes, but please keep in mind that the travel time may differ based on traffic, weather conditions, and time of day.

ibis Surabaya City Center Hotel's policy relating to children's bedding considers guests age 12 years and older as adults, and therefore must use an extra bed. If an additional charge applies, you can find additional information about specific child policy and age range for this property, by checking the "Property policies" section located in the property page for more details.

ibis Surabaya City Center Hotel's most popular month where verified visitors have stayed the most is in December.

ibis Surabaya City Center Hotel accepts up to 5, with payment card options consisting of Visa, American Express, Cash, and MasterCard.

Verified business travelers that have stayed at this property have given ibis Surabaya City Center Hotel an average rating of 8.2. You can look up more detailed customer evaluations and responses by filtering for a specific type of verified travelers down in the review section.

Verified local travelers that have stayed at this property have given ibis Surabaya City Center Hotel an average rating of 9.2. You can look up on more in depth customer reviews, and comments for this property down in the review section.

Shopping options in ibis Surabaya City Center Hotel’s Surabaya Center neighborhood include Tunjungan Plaza.

This hotel has indoor and outdoor venues for your special gathering. Big events and gatherings such as engagements, weddings, and private events can be organized at ibis Surabaya City Center Hotel. Small or intimate events like birthday parties and entertainment events can also be arranged. Services for wireless internet and audio-visual equipment are readily available to help your special occasion go effortlessly.

More about ibis Surabaya City Center Hotel

More about ibis Surabaya City Center Hotel

Experience Comfort and Convenience at ibis Surabaya City Center Hotel

Welcome to ibis Surabaya City Center Hotel, a 3.5-star hotel located in the vibrant city of Surabaya, Indonesia. With its prime location and excellent amenities, this hotel offers a comfortable and convenient stay for both leisure and business travelers. Step into our modern and stylish hotel and experience the warm hospitality that Surabaya is known for. Our check-in time starts from 02:00 PM, allowing you to settle in and start your stay at your own pace. Whether you are arriving early or late, our friendly and professional staff will be ready to assist you throughout your stay. With a total of 224 well-appointed rooms, ibis Surabaya City Center Hotel offers a range of accommodation options to suit every traveler's needs. Each room is designed with your comfort in mind, featuring modern amenities and a cozy ambiance. Whether you are traveling alone, with a partner, or with your family, our spacious and well-equipped rooms will ensure a relaxing and enjoyable stay. At ibis Surabaya City Center Hotel, we understand the importance of family travel. That's why we have a child policy that allows children between the ages of 0 to 11 to stay free of charge. Create lasting memories with your loved ones as you explore the city and return to the comfort of our hotel. Conveniently located just 4.4 kilometers from the city center, our hotel provides easy access to Surabaya's top attractions, shopping centers, and business districts. Additionally, the airport is only a short 26-minute drive away, making it convenient for travelers arriving or departing from Surabaya. With its modern facilities, comfortable rooms, and excellent location, ibis Surabaya City Center Hotel is the perfect choice for your stay in Surabaya. Experience the best of Indonesian hospitality and make unforgettable memories at our hotel.

Unwind and Indulge at ibis Surabaya City Center Hotel's Entertainment Facilities

At ibis Surabaya City Center Hotel, we understand the importance of relaxation and rejuvenation. That's why we offer a range of entertainment facilities to ensure that your stay with us is both enjoyable and memorable. Step into our stylish bar, where you can unwind after a long day of exploring Surabaya. Sip on expertly crafted cocktails, indulge in a selection of premium spirits, and enjoy the vibrant atmosphere as you socialize with fellow guests. For those in need of some pampering, our hotel also boasts a massage and spa center. Treat yourself to a soothing massage, designed to melt away any tension and leave you feeling refreshed and revitalized. Our experienced therapists will tailor the treatment to your specific needs, ensuring a truly personalized experience. Whether you're looking to relax with a drink or indulge in a pampering session, ibis Surabaya City Center Hotel's entertainment facilities are here to cater to your every need. Book your stay with us today and experience the ultimate in comfort and relaxation.

Convenience Facilities at ibis Surabaya City Center Hotel

At ibis Surabaya City Center Hotel, convenience is at the forefront of their offerings. With a range of facilities designed to make your stay as comfortable as possible, you can relax and enjoy your time in Surabaya. The hotel provides 24-hour room service, ensuring that you can indulge in delicious meals or snacks at any time of the day or night. Additionally, the laundry service and dry cleaning options allow you to keep your clothes fresh and clean throughout your stay. For added convenience, the hotel offers express check-in/check-out services, making your arrival and departure hassle-free. The luggage storage facility ensures that you can securely store your belongings while you explore the city. Furthermore, the hotel provides daily housekeeping, ensuring that your room is always tidy and well-maintained. Safety deposit boxes are available for your peace of mind, and the concierge is on hand to assist with any queries or recommendations you may need. Stay connected with complimentary Wi-Fi available in all rooms and public areas. For those who prefer smoking, there is a designated smoking area. Lastly, the cozy fireplace adds a touch of warmth and ambiance to the hotel's common areas. With these convenience facilities, ibis Surabaya City Center Hotel aims to provide a seamless and enjoyable experience for all guests.

Convenient Transport Facilities at ibis Surabaya City Center Hotel

At ibis Surabaya City Center Hotel, we understand the importance of convenient transportation options for our guests. Whether you are arriving from the airport or planning to explore the city, we have got you covered. Our hotel offers airport transfer services, ensuring a hassle-free journey to and from the airport. For those looking to explore Surabaya's attractions, our tour desk can assist you in planning your itinerary and arranging tours to popular destinations. Additionally, we provide a shuttle service that can take you to nearby attractions and shopping areas, making it easy for you to explore the city at your own pace. If you prefer to drive, our hotel offers a spacious car park onsite. You can enjoy the convenience of self-parking and rest assured that your vehicle is safe and secure. Furthermore, our hotel provides a taxi service for your convenience, allowing you to easily travel around the city. To make your travel experience even more seamless, our hotel offers a ticket service, ensuring you can easily purchase tickets for various attractions and events. Best of all, our car park is free of charge, allowing you to save on parking fees. At ibis Surabaya City Center Hotel, we strive to provide you with a range of transport facilities that cater to your needs and enhance your stay in Surabaya.

Cozy and Comfortable Rooms with Fireplace at ibis Surabaya City Center Hotel

Indulge in the warmth and charm of our cozy rooms at ibis Surabaya City Center Hotel, featuring a delightful fireplace. Perfect for those seeking a romantic getaway or simply a cozy retreat, our rooms offer a unique and inviting ambiance. Snuggle up by the fireplace and enjoy a cup of hot cocoa while immersing yourself in the soothing crackling sounds of the fire. In addition to the fireplace, our rooms are thoughtfully designed with your comfort in mind. Sink into the plush bedding and unwind after a long day of exploring Surabaya. Stay connected with our high-speed Wi-Fi and catch up on your favorite shows on the flat-screen TV. The spacious work desk provides a convenient space for business travelers to stay productive. Refresh and rejuvenate in the well-appointed en-suite bathroom, complete with a rain shower and complimentary toiletries. Start your day off right with a fresh cup of coffee or tea from the in-room facilities. With our 24-hour room service, you can enjoy a delicious meal or snack in the comfort of your room at any time. Experience the ultimate in comfort and relaxation at ibis Surabaya City Center Hotel, where our cozy rooms with a fireplace provide the perfect retreat for your stay in Surabaya.

Delicious Dining at ibis Surabaya City Center Hotel

At ibis Surabaya City Center Hotel, guests can indulge in a delightful culinary experience without even stepping out of the hotel. The hotel offers a range of dining facilities to cater to every palate and craving. Start your day with a satisfying breakfast at the breakfast buffet, where you can choose from a variety of options to energize yourself for the day ahead. The continental breakfast spread includes freshly baked pastries, cereals, fruits, and a selection of hot and cold beverages. For a quick pick-me-up or a casual meeting, head to the coffee shop, where you can enjoy a freshly brewed cup of coffee or tea along with a selection of light snacks and pastries. The cozy ambiance and friendly service make it the perfect spot to relax and unwind. When hunger strikes, indulge in a delicious meal at the hotel's restaurant. The menu features a diverse range of local and international dishes, prepared by skilled chefs using the finest ingredients. Whether you're craving Indonesian specialties or international favorites, you'll find something to satisfy your taste buds. With 24-hour room service, you can also enjoy a delectable meal in the comfort of your own room. Simply choose from the extensive menu and have your meal delivered to your doorstep. Rest assured, the dining facilities at ibis Surabaya City Center Hotel will leave you craving for more, ensuring a memorable culinary experience during your stay.

Comfortable and Convenient Rooms at ibis Surabaya City Center Hotel

At ibis Surabaya City Center Hotel, you can find a range of comfortable and convenient rooms to suit your needs. The hotel offers the 1 Double Bed Standard room, which features a spacious 17 square meters of space and a cozy double bed. Perfect for solo travelers or couples, this room provides a relaxing atmosphere for a good night's sleep. If you are traveling with a friend or colleague, the Twin Room is an excellent choice. With 17 square meters of space and two comfortable single beds, this room offers a comfortable stay for two people. With its modern decor and thoughtful amenities, you are sure to have a pleasant and restful stay at ibis Surabaya City Center Hotel. By booking these rooms on Agoda, you can enjoy the best prices and a hassle-free experience. Agoda offers competitive rates for ibis Surabaya City Center Hotel, ensuring that you get the most value for your money. With Agoda's user-friendly interface, you can easily browse through the available room options, compare prices, and make your reservation in just a few clicks. The convenient booking process and secure payment options provided by Agoda make it a trusted platform for travelers. So why wait? Book your stay at ibis Surabaya City Center Hotel through Agoda and enjoy a comfortable and affordable stay in Surabaya.

Discover the Vibrant Surabaya Center

Welcome to Surabaya Center, a bustling neighborhood located in the heart of Surabaya, Indonesia. Known for its vibrant atmosphere and rich cultural heritage, this area offers a perfect blend of modernity and tradition, making it an ideal destination for both business and leisure travelers. Surabaya Center is home to the ibis Surabaya City Center Hotel, a contemporary and stylish accommodation that provides easy access to the city's top attractions and landmarks. From the hotel, guests can explore the nearby shopping malls, such as Tunjungan Plaza and Grand City Mall, where they can indulge in retail therapy and sample local delicacies at the food courts. For those seeking a taste of Surabaya's history and culture, Surabaya Center is just a short distance away from iconic landmarks like the Heroes Monument and the House of Sampoerna, a museum housed in a historic Dutch colonial building. Visitors can immerse themselves in the city's past as they wander through the exhibits and learn about the local tobacco industry. Surabaya Center is also a fantastic base for those looking to explore the city's natural beauty. Just a short drive away, guests can visit the stunning Suramadu Bridge, which connects Surabaya to the neighboring island of Madura. The bridge offers breathtaking views of the ocean and is a popular spot for photography enthusiasts. Whether you're looking to shop, explore history, or simply soak in the vibrant atmosphere, Surabaya Center has something for everyone. Book your stay at ibis Surabaya City Center Hotel and experience the best of Surabaya right at your doorstep.

Convenient Transportation Options from Surabaya Airports to ibis Surabaya City Center Hotel

Located in the heart of Surabaya Center, ibis Surabaya City Center Hotel offers a comfortable and convenient stay for travelers visiting Surabaya, Indonesia. Getting to the hotel from the nearest airports is a breeze, thanks to the various transportation options available. For travelers arriving at Juanda International Airport, the most convenient way to reach ibis Surabaya City Center Hotel is by taxi. Taxis are readily available at the airport and offer a hassle-free journey to the hotel. The journey takes approximately 30 minutes, depending on traffic conditions. Another option for transportation from the airport to the hotel is by using ride-hailing services like Grab or Gojek. These popular apps allow you to book a car or motorcycle taxi with ease, providing a convenient and affordable way to reach your destination. If you prefer public transportation, you can take the DAMRI shuttle bus from the airport to Bungurasih Bus Terminal. From there, you can transfer to a city bus or a minivan (angkot) that will take you to ibis Surabaya City Center Hotel. No matter which mode of transportation you choose, you can expect a smooth and comfortable journey from the airport to ibis Surabaya City Center Hotel, where a warm welcome and a pleasant stay await you.

Discover Surabaya's Iconic Landmarks near ibis Surabaya City Center Hotel

Located in the heart of Surabaya, ibis Surabaya City Center Hotel offers easy access to some of the city's most iconic landmarks and attractions. Immerse yourself in the rich history and culture of Surabaya by visiting the nearby Sampoerna Museum. Housed in a beautifully preserved Dutch colonial building, this museum showcases the history of Indonesia's renowned clove cigarette industry. For breathtaking views and a glimpse of Surabaya's architectural marvel, head to the Suramadu National Bridge. This iconic bridge, connecting the city to the island of Madura, offers a stunning panorama of the city's skyline. Nature enthusiasts will find solace in Bungkul Park, a serene oasis in the heart of the bustling city. Take a leisurely stroll through the park's lush greenery, enjoy a picnic by the lake, or simply relax under the shade of the trees. The park also hosts regular events and live performances, making it a vibrant hub of entertainment. History buffs will be captivated by the Monkasel (Submarine Monument) and Tugu Pahlawan. The Monkasel is a decommissioned Russian submarine turned museum, allowing visitors to explore its interior and learn about Indonesia's naval history. Tugu Pahlawan, on the other hand, is a towering monument commemorating the heroes of Surabaya's battle for independence. Animal lovers can't miss a visit to Surabaya's Zoo, home to a diverse range of species including elephants, tigers, and orangutans. The zoo offers a unique opportunity to get up close and personal with these magnificent creatures. Religious landmarks also abound in Surabaya. The Ampel Mosque, a historic mosque dating back to the 15th century, is a must-visit for its stunning architecture and spiritual ambiance. Another notable mosque is the Muhammad Cheng Hoo Mosque, a beautiful blend of Chinese and Islamic architectural styles. Last but not least, don't forget to explore Jembatan Merah, a historic red bridge that played a significant role in Surabaya's struggle for independence. As you cross the bridge, you'll be transported back in time to an era of courage and resilience. With its prime location, ibis Surabaya City Center Hotel is the perfect base for exploring these iconic landmarks and attractions in Surabaya.

Convenient Public Transport Stations Near ibis Surabaya City Center Hotel

Located in the heart of Surabaya, ibis Surabaya City Center Hotel offers easy access to several public transport stations, making it a convenient choice for travelers. Just a short distance away from the hotel, you will find Semut Train Station, Gubeng Train Station, Surabaya Kota, Sidotopo Train Station, Ngagel, and Pasar Turi Train Station. For those looking to explore the city, Semut Train Station and Gubeng Train Station are both within walking distance from the hotel. These stations provide excellent connectivity to various parts of Surabaya, allowing guests to easily visit popular attractions such as Suramadu National Bridge, House of Sampoerna, and Tugu Pahlawan Monument. Additionally, Surabaya Kota, Sidotopo Train Station, Ngagel, and Pasar Turi Train Station are also easily accessible from the hotel. These stations offer convenient options for travelers to explore nearby cities and towns, making it a great base for day trips or weekend getaways. With the hotel's central location, guests can easily hop on a train and embark on exciting adventures to places like Malang, Sidoarjo, or even further destinations like Yogyakarta or Bali. Whether you're traveling for business or leisure, the proximity of these public transport stations to ibis Surabaya City Center Hotel ensures that you can easily navigate the city and beyond, making your stay in Surabaya a truly convenient and enjoyable experience.

Indulge in a Variety of Culinary Delights

When it comes to dining options, ibis Surabaya City Center Hotel is surrounded by a plethora of restaurants that cater to every palate. Just a short walk away, you'll find Aiola Eatery, a trendy spot known for its fusion cuisine and stylish ambiance. For coffee lovers, BONCAFE MANYAR KERTOARJO is the perfect place to relax and enjoy a cup of freshly brewed coffee. Seafood enthusiasts will delight in Layar Seafood KH Abdul Wahab Siamin, which offers a wide selection of fresh seafood dishes. If you're craving some authentic Indonesian flavors, head to Apeng Kwetiau Medan - Kedung Doro or Sate Klopo Ondomohen Bu Asih - Walikota Mustajab for a taste of local favorites. For a comforting bowl of Soto Ayam, Soto Ayam 'Cak To' Undaan Wetan and Soto Ambengan Pak Sadi are highly recommended. Don't miss the chance to try the famous Rawon Setan at Embong Malang or indulge in international cuisine at Wapo Resto - Airlangga. Lastly, for a fine dining experience, Bon Ami Restaurant is the place to go. With such a diverse range of dining options, you'll never run out of choices during your stay at ibis Surabaya City Center Hotel.

Shop 'til You Drop in Surabaya

Located in the heart of Surabaya, ibis Surabaya City Center Hotel is surrounded by an array of shopping landmarks that will satisfy even the most avid shopaholics. Just steps away from the hotel, you'll find Central Point Mall, Grand City Mall, and Plaza Tunjungan, offering a wide range of local and international brands. For those looking for traditional Indonesian souvenirs, Mirota Batik is the perfect place to browse through a variety of batik products. Bratang Flower Market is a must-visit for flower enthusiasts, where you can find a vibrant selection of blooms. If you're a food lover, don't miss out on the culinary delights at Wisata Rasa and Pasar Keputran. For vintage enthusiasts, Newton Vintage Store is a treasure trove of unique and retro finds. And for a truly local shopping experience, head to Pasar Genteng, where you can immerse yourself in the hustle and bustle of a traditional Indonesian market. With so many shopping options in the vicinity, ibis Surabaya City Center Hotel is the perfect base for your retail therapy adventures in Surabaya.

Affordable Luxury at ibis Surabaya City Center Hotel

Experience the perfect blend of comfort, convenience, and affordability at ibis Surabaya City Center Hotel. With an average room price of just $23, this hotel offers exceptional value for money in the heart of Surabaya, Indonesia. Compared to the average price of a hotel room in Surabaya, which is $28, ibis Surabaya City Center Hotel provides an unbeatable deal for travelers seeking a memorable stay without breaking the bank. Despite its affordable rates, this hotel does not compromise on quality or service. Guests can expect well-appointed rooms, modern amenities, and friendly staff who go above and beyond to ensure a pleasant stay. Whether you are traveling for business or leisure, ibis Surabaya City Center Hotel offers a range of room options to suit every need. From cozy standard rooms to spacious executive suites, each accommodation is thoughtfully designed to provide a comfortable and relaxing environment. So why settle for less when you can enjoy affordable luxury at ibis Surabaya City Center Hotel? Book your stay today and experience the best of Surabaya without breaking the bank.

Excellent Location, Clean Rooms, and Friendly Staff

ibis Surabaya City Center Hotel has received rave reviews from its satisfied guests. With an excellent location in the heart of Surabaya, guests have found it convenient to explore the city's attractions. The hotel's cleanliness has been highly praised, with guests appreciating the well-maintained rooms. The staff at ibis Surabaya City Center Hotel has been described as well-trained and friendly, providing excellent service throughout guests' stays. The breakfast at the hotel has been a standout feature, with guests loving the variety and quality of the food. Overall, guests have had a good staying experience, enjoying the spacious and comfortable rooms, the cleanliness of the hotel, and the convenience of its location.

A Delightful Stay at ibis Surabaya City Center Hotel

At ibis Surabaya City Center Hotel, guests can expect a delightful stay with exceptional value and top-notch facilities. With an overall rating of 8.7, this hotel has consistently impressed visitors with its excellent service and comfortable accommodations. One of the standout features of ibis Surabaya City Center Hotel is its prime location, earning a remarkable rating of 9.2. Situated in the heart of Surabaya, guests have easy access to popular attractions, shopping centers, and dining options. Whether you're here for business or leisure, the hotel's convenient location ensures that you can make the most of your time in the city. Another aspect that sets ibis Surabaya City Center Hotel apart is its dedicated and friendly staff. With a staff performance rating of 8.9, guests have praised the hotel's team for their professionalism and attentiveness. From the moment you step into the lobby to the time you check out, the staff is committed to ensuring your comfort and satisfaction. Whether you need assistance with arranging transportation or recommendations for local attractions, the knowledgeable staff is always ready to assist you. Additionally, the hotel's cleanliness is highly regarded, with a rating of 8.7. Guests can rest assured that their rooms and the common areas are well-maintained and spotless. This attention to detail contributes to a pleasant and hygienic environment throughout the hotel. Overall, ibis Surabaya City Center Hotel offers an exceptional experience with its value, facilities, location, cleanliness, and staff performance. Whether you're traveling for business or leisure, this hotel is sure to exceed your expectations and provide a memorable stay in Surabaya, Indonesia.

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Amenities and facilities

Excellent8.5

Facilities

Most talked about facilities

Languages spoken
  • English
  • Indonesian
Accessibility
  • Wheelchair accessible
Internet access
  • Free Wi-Fi in all rooms!
  • Internet
  • Internet services
  • Wi-Fi in public areas
Things to do, ways to relax
  • Computer station
  • Garden
  • Massage
  • Spa
  • Spa/sauna
  • Ticket services
  • Tours
Cleanliness and safety
  • Anti-viral cleaning products
  • Body thermometer
  • Breakfast takeaway service
  • Cashless payment service
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Doctor/nurse on call
  • Face coverings on staff
  • First aid kit
  • Free face masks
  • Guest rooms seal after sanitization
  • Hand sanitizer
  • Hot water linen and laundry washing
  • Hygiene certification
  • Individually-wrapped food options
  • Physical distancing of at least 1 meter
  • Protective screens in common areas
  • Room sanitization opt-out available
  • Rooms sanitized between stays
  • Safe dining setup
  • Sanitized kitchen and tableware items
  • Staff trained in safety protocol
  • Sterilizing equipment
  • Temperature check for guests and staff
Dining, drinking, and snacking
  • A la carte in restaurant
  • Alcohol
  • Asian breakfast
  • Bar
  • Breakfast [buffet]
  • Breakfast [continental]
  • Buffet in restaurant
  • Coffee/tea in restaurant
  • Coffee shop
  • Fruits/snacks
  • Kitchen
  • Restaurants
  • Room service [24-hour]
Services and conveniences
  • Air conditioning in public area
  • Audio-visual equipment for special events
  • Business facilities
  • Concierge
  • Contactless check-in/out
  • Daily housekeeping
  • Dry cleaning
  • Elevator
  • Facilities for disabled guests
  • Fireplace
  • Food delivery
  • Indoor venue for special events
  • Invoice provided
  • Laundry service
  • Luggage storage
  • Meeting/banquet facilities
  • Meetings
  • Meeting stationery
  • Outdoor venue for special events
  • Projector/LED display
  • Safety deposit boxes
  • Seminars
  • Smoke-free property
  • Smoking area
  • Wi-Fi for special events
  • Xerox/fax in business center
For the kids
  • Babysitting service
  • Family/child friendly
Access
  • CCTV in common areas
  • CCTV outside property
  • Check-in/out [express]
  • Check-in [24-hour]
  • Couple's room
  • Fire extinguisher
  • Front desk [24-hour]
  • Hotel chain
  • Non-smoking rooms
  • Pets allowed unavailable
  • Safety/security feature
  • Security [24-hour]
  • Smoke alarms
Getting around
  • Airport transfer
  • Car park [free of charge]
  • Car park [on-site]
  • Shuttle service
  • Taxi service
  • Valet parking
Sports equipment rental
  • Bicycle rental
Available in all rooms
  • Air conditioning
  • Free bottled water unavailable
  • Ironing facilities
  • Wi-Fi [free]

Food and dining

Breakfast options
  • Asian
  • Buffet
Restaurants on site
Taste Restaurant
  • Cuisine: Asian, Chinese, Indonesian, International, Local, Seafood
  • Menu: Buffet, A-la-carte

Location

94 Jl. Basuki Rahmat, Surabaya Center, Surabaya, Indonesia, 60271

Exceptional9.3

Location

Airports
  • Juanda International Airport (SUB)
    13.2 km
  • Abdul Rachman Saleh Airport (MLG)
    74.3 km
Public transportation
  • Inkopka Station
    850 m
  • Gubeng Train Station
    1.3 km
Hospital or clinic
  • Panti Asuhan Matahari Terbit
    280 m
Shopping
  • Tunjungan Plaza
    670 m
Convenience store
  • Alfamart
    990 m
Cash withdrawal
  • ATM
    90 m

What's nearby

Popular landmarks
  • Tunjungan Plaza
    670 m
  • Monkasel (Submarine Monument)
    840 m
  • Bungkul Park
    2.4 km
  • Tugu Pahlawan
    2.6 km
  • Suramadu National Bridge
    2.8 km
  • Surabaya Town Square
    3.0 km
  • Surabaya's Zoo
    3.0 km
  • Sampoerna Museum
    4.4 km
  • Pakuwon Food Festival
    6.7 km
  • Masjid Nasional Al Akbar Surabaya
    8.0 km
Nearby landmarks
  • Singapore Air
    70 m
  • Graha Bumi
    140 m
  • Malaysia Air
    240 m
  • Eva Air
    240 m
  • Cathay Pacific Office
    240 m
  • HSBC Bank
    240 m
  • The TV Bar
    240 m
  • Citibank
    240 m
  • Embassy of United Kingdom
    280 m
  • Panti Asuhan Matahari Terbit
    280 m
Distances shown are straight-line distances on the map. Actual travel distances may vary.

Property policies

Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

All children are welcome.

Infant 0-0 year(s)
Stay for free if using existing bedding.
Baby cot/crib may be requested directly from the property. Subject to availability.
Children 1-11 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 12 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • When booking more than 5 rooms, different policies and additional supplements may apply.

Some helpful facts

Check-in/Check-out
  • Check-in from14:00
  • Check-out until12:00
  • Reception open until00:00
Getting around
  • Distance from city center4.4 km
  • Travel time to airport (minutes)26
  • Airport transfer fee250000 IDR
Extras
  • Breakfast charge (unless included in room price)100000 IDR
The property
  • Year property opened2014
  • Number of floors9
  • Number of rooms 224
  • Most recent renovation2016
  • Non-smoking rooms/floorsyes
  • Number of restaurants1
  • Number of bars/lounges1
  • License Id / Local Tax ID/ Entity Name8120215221304

Property announcements

The hotel has an ‘ALL Safe Officer’, a dedicated health and safety officer to oversee all procedures and assist guests with queries related hotel operations and preventative measures

Food and beverage options such as breakfast might be limited or unavailable during this time. Please contact the property for more information.

Reviews of ibis Surabaya City Center Hotel from real guests

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All ratings and comments on Agoda are from verified guests who must complete a stay before submitting a review.

Provided by verified guests of

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8.7

Excellent

Recent ratings trend

10 most recent verified ratings received by the property

  • 6.8
  • 10
  • 10
  • 10
  • 9.6
  • 9.6
  • 3.2
  • 10
  • 10
  • 10

Most recent

  • Location score 9.3 out of 10 and is a high score in Surabaya
    Location9.3
  • Service score 9 out of 10 and is a high score in Surabaya
    Service9.0
  • Value for money score 8.9 out of 10 and is a high score in Surabaya
    Value for money8.9
  • Cleanliness score 8.8 out of 10 and is a high score in Surabaya
    Cleanliness8.8
  • Facilities score 8.5 out of 10 and is a high score in Surabaya
    Facilities8.5
  • Room comfort and quality score 7.8 out of 10 and is a high score in Surabaya
    Room comfort and quality7.8
High score for Surabaya

Rating

9+ Exceptional (765)
8-9 Excellent (197)
7-8 Very Good (255)
6-7 Good (74)
<6 Below Expectation (100)

Review summary

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This hotel is located near Tunjungan Plaza and various restaurants and has received positive reviews for its prime location. The staff are exceptional and welcoming, ensuring a memorable stay for visitors. The breakfast selection includes both Western and traditional dishes that cater to everyone's palate. Customers have complimented the cleanliness and comfort of the rooms, making it a great value for an affordable price.

Faint cigarette smell in some rooms mentioned by a few guests, but overall enjoyable stay.

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Location

Mentioned in 147 reviews
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100% Positive

Cleanliness

Mentioned in 117 reviews
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73% Positive
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26% Unfavourable

Service

Mentioned in 104 reviews
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79% Positive
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20% Unfavourable

Breakfast

Mentioned in 61 reviews
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55% Positive
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44% Unfavourable

Room comfort

Mentioned in 51 reviews
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66% Positive
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33% Unfavourable

Value for money

Mentioned in 42 reviews
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95% Positive
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4% Unfavourable

Bathroom

Mentioned in 36 reviews
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30% Positive
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69% Unfavourable

Room size

Mentioned in 24 reviews
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54% Positive
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45% Unfavourable

In room amenities

Mentioned in 23 reviews
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21% Positive
sentiment-negative-indicator
78% Unfavourable
Showing 1,391 verified guest comments
Changed to review page 1
  1. 10.0
    Exceptional
    Marthan from Indonesia
    Family with young children
    1 Double Bed Standard
    Stayed 1 night in May 2025

    “The uniqueness of the IBIS hotel.”

    Comfortable Stay Experience in the Heart of Surabaya – Ibis Surabaya Hotel From the first moment I set foot in Ibis Surabaya Hotel, I was greeted with friendly service and a quick check-in process. The lobby atmosphere felt modern and comfortable, reflecting the international standards I always expect from the Ibis hotel chain. As soon as I entered the room, I immediately felt at home. The air conditioning was cool and worked optimally, which was very refreshing after a day of activities in the heat of the city. One of the things I appreciated most was the hot water in the bathroom that flows instantly without having to wait long—very pleasant for a quick relaxation before bed. The location is also very strategic, situated in the center of Surabaya, close to shopping centers, culinary spots, and tourist attractions. Everything is easily accessible, whether by private vehicle or public transportation. In the morning, I was greeted with a delicious and varied breakfast. From local dishes to international options, everything was served with appetizing flavors. The dining area was also comfortable, perfect for starting the day in a calm and enjoyable atmosphere. During the check-out process, everything went smoothly and quickly—no long lines. The hotel staff were very helpful, even asking if I was satisfied with my stay experience. And of course, the answer was: yes, very satisfied! Ibis Surabaya Hotel is truly the right choice for those seeking comfort, efficiency, and a strategic location in the city. Perfect for business trips or short vacations!

    Reviewed June 01, 2025
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    Bapak Marthan yang terhormat, Kami sangat berterima kasih atas komentar Anda mengenai kunjungan Anda di ibis Surabaya City Center. Sangat menyenangkan bagi kami untuk menerima umpan balik/tanggapan positif. Kami akan memberitahukan komentar Anda kepada tim kami. Kami yakin bahwa umpan balik ini akan menjadi motivasi bagi semua staf kami karena kami berusaha untuk terus meningkatkan kualitas layanan kami. Sekali lagi terima kasih karena Anda telah memberitahukan pengalaman Anda, dan kami berharap kunjungan Anda berikutnya akan sama memuaskan seperti kunjungan sebelumnya. Hormat kami, Ngurah Sedana General Manager

    Responded June 06, 2025
    ibis Surabaya City Center Hotel
  2. 8.4
    Excellent
    Mohd from Malaysia
    Group
    Twin Room
    Stayed 3 nights in December 2025

    “Cheap but practical”

    Stayed for 3 nights. The receptionist allowed early check in. Room was ok. Small in all aspects. Bathroom is super compact. Hard to move around. The room is also small and tight. I think the room is suitable for one person stay. Cleanliness can be better. Can see dirty spot on linen, bedsheet and pillow also look dirty despite smell fresh. The towel is super thick and not really effective in absorption. The window is small and seems quite thick for noise insulation. Despite nice to have window but you can’t deny the fact that it feels cooped up. Really nice if we can open the window to feel the breeze from outside. Nevertheless, the hotel overall is nice. It serves its purpose. The price is insanely cheap. So it commensurates with the experience, quality and facilities. Can’t complain much. Location also quite near to major attractions. We can just walk to Tunjungan Plaza and souvenir shop is just 2 blocks away. So that’s a plus. All in all our rating for this hotel is 4/5.

    Reviewed December 31, 2025

    Dear Mohd, Thank you for taking the time to share such a detailed and honest review of your recent stay with us. We truly appreciate your feedback, as it helps us understand our guests’ experiences better. We are pleased to know that you found our location convenient, the price competitive, and that our team was able to accommodate your early check-in request. It is also encouraging to hear that overall, the hotel served its purpose and met your expectations in terms of value for money. At the same time, we sincerely apologize for the areas where your stay fell short, particularly regarding room space, linen cleanliness, and towel quality. Please rest assured that your comments have been shared with our housekeeping and management teams for immediate review and improvement. Cleanliness and comfort are priorities for us, and we regret that we did not fully meet those standards during your stay. We appreciate your constructive input and hope to have the opportunity to welcome you bac

    Responded January 01, 2026
    ibis Surabaya City Center Hotel
  3. 9.2
    Exceptional
    Mukhammad from Indonesia
    Couple
    Twin Room
    Stayed 1 night in October 2025

    “An Exceptional Stay: Ibis Surabaya City Center is”

    I highly recommend Ibis Surabaya City Center for anyone looking for an ideal accommodation in the heart of the city. My experience here truly exceeded all expectations. The service provided by the staff deserves high praise. They were incredibly friendly, professional, and highly responsive. From the swift check-in process to their assistance throughout my stay, their warm hospitality created a very pleasant atmosphere and made me feel truly valued. In terms of cleanliness, the hotel deserves a perfect score. Both the room and the public areas were consistently neat, spotless, and hygienic. This crucial factor greatly contributed to the overall comfort. The room itself offered maximum comfort. The comfortable bed, complete essential amenities, and efficient room layout ensured a high-quality rest after a busy day. The hotel's strategic location is also a huge plus, providing easy access to various shopping centers and culinary spots. Overall, the Ibis Surabaya City Center is the complete package: prime location, clean and comfortable rooms, and exceptional service. This hotel is highly recommended and will certainly be my top choice on my next visit to Surabaya!

    Reviewed October 06, 2025
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    Dear Mukhammad, We very much appreciate your comments regarding your stay at the ibis Surabaya City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ngurah Sedana General Manager

    Responded October 16, 2025
    ibis Surabaya City Center Hotel
  4. 8.8
    Excellent
    Gabriela from Indonesia
    Couple
    Twin Room
    Stayed 1 night in January 2026

    “Great Stay in a Prime Location”

    The property boasts an unbeatable location, making it easy to explore the city. Cleanliness is top-notch, ensuring a comfortable environment throughout the stay. While the staff were generally helpful, there were moments where they could improve their responsiveness. Facilities offered good amenities, though some could use a bit more attention to detail. Overall, it's a solid choice for anyone looking for value and convenience.

    Reviewed March 14, 2026

    Dear Gabriela, We very much appreciate your comments regarding your stay at the ibis Surabaya City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rio Saputra Iskandar General Manager

    Responded March 17, 2026
    ibis Surabaya City Center Hotel
  5. 10.0
    Exceptional
    Wan from Malaysia
    Couple
    1 Double Bed Standard
    Stayed 1 night in April 2025

    “Exceptional”

    Ibis Hotel in Surabaya is known for providing good service and comfortable accommodations at an affordable price. Guests often appreciate the following aspects: 1. Clean and Comfortable Rooms: The rooms are typically well-maintained, featuring modern amenities and comfortable bedding. 2. Friendly Staff: Many visitors highlight the helpful and courteous nature of the hotel staff, who are often willing to assist with any requests or inquiries. 3. Convenient Location: Ibis Surabaya is usually situated in a central area, making it easy for guests to access local attractions, shopping centers, and dining options. 4. Amenities: The hotel often offers a range of amenities, including free Wi-Fi, a restaurant or café, and sometimes fitness facilities. 5. Value for Money: Guests frequently find that the hotel provides good value for the price, making it a popular choice for both business and leisure travelers.

    Reviewed April 19, 2025

    Dear Wan, We very much appreciate your comments regarding your stay at the ibis Surabaya City Center. It is always a pleasure to receive your feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ngurah Sedana General Manager

    Responded April 23, 2025
    ibis Surabaya City Center Hotel
  6. 10.0
    Exceptional
    Dodi from Indonesia
    Couple
    1 Double Bed Standard
    Stayed 1 night in March 2026

    “Official duties in work”

    Very comfortable and clean, all the rooms also feel very cozy and beautiful for this hotel. The service from the hotel management staff is friendly, and the food provided in the restaurant is also quite satisfying. Hopefully, on my next visit, I will stay again at the same hotel, Ibis Surabaya City.

    Reviewed March 16, 2026
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    Dodi yang terhormat, Kami sangat berterima kasih atas komentar Anda mengenai kunjungan Anda di ibis Surabaya City Center. Sangat menyenangkan bagi kami untuk menerima umpan balik/tanggapan positif. Kami akan memberitahukan komentar Anda kepada tim kami. Kami yakin bahwa umpan balik ini akan menjadi motivasi bagi semua staf kami karena kami berusaha untuk terus meningkatkan kualitas layanan kami. Sekali lagi terima kasih karena Anda telah memberitahukan pengalaman Anda, dan kami berharap kunjungan Anda berikutnya akan sama memuaskan seperti kunjungan sebelumnya. Hormat kami, Rio Saputra Iskandar General Manager

    Responded April 01, 2026
    ibis Surabaya City Center Hotel
  7. 10.0
    Exceptional
    Izni from Malaysia
    Group
    Twin Room
    Stayed 1 night in June 2025

    “Best! ”

    Food is nice, the manager also nice.. Not too busy and crowded, ilove this place. The room and bed quite big for single person to sleep on. Toilet so-so, i dont know how to say but ok laa the toilet. Not about cleanliness, to me the toilet is clean. Lot of variety of food can choose through grab sebab dekat dengan hotel.. Best hotel compared to our last 2 hotels of this vacation 🥰🥰

    Reviewed July 31, 2025

    Dear Izni, Thank you so much for your lovely feedback! We're truly happy to hear that you enjoyed your stay with us, especially the food, the spacious room, and the warm service from our manager. We’re also glad you found the location convenient and peaceful, with easy access to nearby food options. Your kind words mean a lot to our team, and it's an honor to know we're the best hotel out of the three during your vacation! Noted on your comment about the toilet, we appreciate the honesty and will keep working on improving all aspects of our guest experience. Looking forward to welcoming you again in the future! Warm regards, Ngurah Sedana General Manager

    Responded August 01, 2025
    ibis Surabaya City Center Hotel
  8. 9.6
    Exceptional
    Novie from Indonesia
    Family with young children
    Twin Room
    Stayed 2 nights in April 2025

    “I have been a regular guest here, almost every year.”

    I have often stayed at the Ibis hotel almost every year. The service is very good, the staff is super friendly and efficient. As for the facilities, yesterday I had a little issue with the sink drainage in room 605, it often closes by itself so the water flow is not smooth, and the bathroom light switch is loose. Perhaps as a suggestion it can be checked and fixed. Everything else is very good. I hope next time I stay here there won't be any small issues again, and I hope the Ibis hotel continues to grow, thank you very much 🙏

    Reviewed April 10, 2025
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    Novie yang terhormat, Terima kasih atas nilai & komentar yang Anda berikan. Kami sangat senang Anda mendapatkan pengalaman yang menyenangkan selama berkunjung di hotel ibis Surabaya City Center. Komentar Anda terkait kondisi kamar 605 sudah kami sampaikan ke teknisi untuk perbaikan Sekali lagi terima kasih atas kunjungan Anda, dan kami harap dapat melayani Anda lagi dikemudian hari. Stay Safe & Keep Healthy Hormat kami, Ngurah Sedana General Manager

    Responded April 18, 2025
    ibis Surabaya City Center Hotel
  9. 9.2
    Exceptional
    Oelandari from Australia
    Couple
    Twin Room
    Stayed 6 nights in July 2025

    “Exceptional”

    We have stayed here many times. Location, staffs are perfect. CLEANLINESS must be improved, still found stray of hair on the sheets, linen need to upgraded, they are discoloured not grey not white, some stained. The AC systems also might need to serviced, we felt room is damp. Same with previous stays in different rooms . We stayed 5-7 days every visits.

    Reviewed July 13, 2025

    Dear Oelandari, Thank you for your continued loyalty and for taking the time to share your detailed feedback with us. We truly appreciate your kind words about our location and staff. it means a lot to know that these aspects have consistently met your expectations. We sincerely apologize for the issues you've experienced regarding cleanliness, linen condition, and the AC system. Your observations are very important to us, and we take them seriously. Please rest assured that we will address these concerns with our housekeeping and maintenance teams to ensure improvements are made. Your input helps us grow, and we’re grateful for your honest review. We hope to welcome you again soon and provide a more comfortable and seamless stay. Warm regards, Ngurah Sedana General Manager

    Responded July 17, 2025
    ibis Surabaya City Center Hotel
  10. 10.0
    Exceptional
    Albert from Indonesia
    Couple
    1 Double Bed Standard
    Stayed 1 night in December 2025

    “A comfortable hotel for a staycation 👍”

    We really enjoyed our staycation experience at this hotel. Clean, comfortable, and the location is great in the middle of Surabaya city. The staff is friendly, and in addition, the breakfast menu is varied and delicious. Thank you Ibis Surabaya City Center Hotel 🙏

    Reviewed December 24, 2025
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    Yth. Bapak Albert, Terima kasih atas ulasan yang sangat positif dan menyenangkan. Kami sangat senang mengetahui bahwa Bapak menikmati pengalaman staycation yang nyaman bersama kami di ibis Surabaya City Center. Apresiasi Anda terhadap kebersihan hotel, kenyamanan kamar, lokasi yang strategis, keramahan staf, serta variasi menu sarapan merupakan motivasi besar bagi seluruh tim kami untuk terus memberikan pelayanan terbaik. Terima kasih telah memilih ibis Surabaya City Center sebagai tempat beristirahat. Kami menantikan kedatangan Bapak kembali di kesempatan berikutnya. Salam hangat, Ngurah Sedana General Manager

    Responded January 01, 2026
    ibis Surabaya City Center Hotel
  11. 8.8
    Excellent
    Netty from Indonesia
    Couple
    Twin Room
    Stayed 4 nights in July 2025

    “Strategic hotel”

    The hotel is clean, comfortable, and strategically located, but the toiletries are not complete (only a toothbrush and liquid soap are provided). The breakfast is extensive with many options, but in terms of taste, it is lacking. The room does not have a refrigerator, which is a bit inconvenient if you stay for a long time and need to store food with the receptionist for fear of forgetting. So far, it's still okay.

    Reviewed August 06, 2025
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    Yth. Netty, Terima kasih telah meluangkan waktu untuk berbagi pengalaman Anda bersama kami. Kami senang mengetahui bahwa Anda merasa hotel kami bersih, nyaman, dan berada di lokasi yang strategis. Kami juga mencatat masukan Anda mengenai perlengkapan mandi, cita rasa sarapan, serta ketersediaan kulkas di kamar. Masukan ini sangat berharga bagi kami dan akan kami sampaikan ke tim terkait untuk evaluasi dan peningkatan pelayanan ke depannya. Kami mohon maaf atas ketidaknyamanan yang Anda alami, dan kami harap dapat menyambut Anda kembali dengan pengalaman yang lebih baik di masa mendatang. Hormat kami, Ngurah Sedana General Manager

    Responded August 08, 2025
    ibis Surabaya City Center Hotel
  12. 9.2
    Exceptional
    Marya from Indonesia
    Solo traveler
    1 Double Bed Standard
    Stayed 3 nights in December 2024

    “Fantastic hotel!”

    The hotel is centrally located, and it's pretty convenient to get around Surabaya. The hotel seems quite popular with group tours, as the lobby tends to be always crowded during check-in time during my 3-day stay here. I really love the bedroom as it's quite spacious and very clean. The only downside is the wifi connection that is unstable, which is really a minus considering I'm a remote worker. Despite that, I really appreciate how helpful and attentive their staff is. I lost my necklace at some point during my stay, and I thought I lost it forever. When I asked housekeeping to clean my room, they found it somewhere and put it on the bathroom counter for me to see. I definitely recommend ibis Surabaya City Center Hotel if you're looking for budget-friendly accommodation with top-notch facility in Surabaya!

    Reviewed January 12, 2025

    Dear Marya, We very much appreciate your comments regarding your stay at the ibis Surabaya City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ngurah Sedana General Manager

    Responded January 18, 2025
    ibis Surabaya City Center Hotel
  13. 9.6
    Exceptional
    dwi from Indonesia
    Family with young children
    1 Double Bed Standard
    Stayed 1 night in July 2025

    “Business trip with family”

    Very close to the hall of my event location. Just a short crossing. Near an Indomaret next to the hotel. Close to the culinary center and Tunjungan Plaza. The staff is very helpful. Everything was done quickly. The room is clean and comfortable.

    Reviewed July 14, 2025
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    Dwi yang terhormat, Terima kasih atas nilai & komentar yang Anda berikan. Kami sangat senang Anda mendapatkan pengalaman yang menyenangkan selama berkunjung di hotel ibis Surabaya City Center. Sekali lagi terima kasih atas kunjungan Anda, dan kami harap dapat melayani Anda lagi dikemudian hari. Stay Safe & Keep Healthy Hormat kami, Ngurah Sedana General Manager

    Responded July 17, 2025
    ibis Surabaya City Center Hotel
  14. 10.0
    Exceptional
    Fajar from Indonesia
    Family with teens
    1 Double Bed Standard
    Stayed 1 night in October 2025

    “Recommended Hotel”

    The receptionist is friendly.. the rooms are clean,.. the bathroom is also clean,.. the breakfast menu is delicious... close to Indomaret.. you can go jogging or morning run right outside the hotel... perfect for those who love to run... really great..

    Reviewed October 13, 2025
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    Fajar yang terhormat, Kami sangat berterima kasih atas komentar Anda mengenai kunjungan Anda di ibis Surabaya City Center. Sangat menyenangkan bagi kami untuk menerima umpan balik/tanggapan positif. Kami akan memberitahukan komentar Anda kepada tim kami. Kami yakin bahwa umpan balik ini akan menjadi motivasi bagi semua staf kami karena kami berusaha untuk terus meningkatkan kualitas layanan kami. Sekali lagi terima kasih karena Anda telah memberitahukan pengalaman Anda, dan kami berharap kunjungan Anda berikutnya akan sama memuaskan seperti kunjungan sebelumnya. Hormat kami, Ngurah Sedana General Manager

    Responded October 29, 2025
    ibis Surabaya City Center Hotel
  15. 9.6
    Exceptional
    Lana from Indonesia
    Solo traveler
    1 Double Bed Standard
    Stayed 1 night in December 2025

    “Exceptional”

    I enjoyed the stay much. The cleanliness and the staff was excellent. But there are things to improve, among others are the fact that the water gallon in the corridor was empty (needed to be replaced), the bath towels were very much worn out, and there was no tea/coffee available in the room..

    Reviewed December 29, 2025

    Dear Lana, Thank you very much for taking the time to share your feedback and for rating your stay as exceptional. We are delighted to know that you enjoyed your stay and that our cleanliness standards and staff service met your expectations. Your kind words are truly motivating for our team. At the same time, we sincerely appreciate your constructive feedback regarding the water gallon in the corridor, the condition of the bath towels, and the absence of tea and coffee amenities in the room. Please accept our apologies for these shortcomings. This is certainly not the level of comfort we aim to provide, and your comments have been shared with the relevant teams for immediate follow-up and improvement. Your feedback is invaluable in helping us enhance our facilities and services. We truly hope to have the opportunity to welcome you back in the future and provide you with an even better and more seamless experience. Warm regards, Ngurah Sedana General Manager

    Responded December 31, 2025
    ibis Surabaya City Center Hotel
  16. 9.2
    Exceptional
    Evy from Canada
    Solo traveler
    1 Double Bed Standard
    Stayed 4 nights in September 2025

    “Good Budget Hotel”

    I stayed here in 2 separate periods. Quiet, I barely heard any traffic noise even when my room was on the street side. I did not hear the traffic at all when my room was on the back side. Did not hear the mosques at all. Got a good sleep ❤️. Small but clean rooms with clean bed sheets.

    Reviewed October 06, 2025

    Dear Evy, We very much appreciate your comments regarding your stay at the ibis Surabaya City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rio Saputra Iskandar General Manager

    Responded February 19, 2026
    ibis Surabaya City Center Hotel
  17. 9.2
    Exceptional
    MUHAMMAD from Indonesia
    Family with young children
    1 Double Bed Standard
    Stayed 1 night in October 2025

    “Exceptional”

    Stayed here for 1 night with my wife and my 8-year-old child, and for the child, there was an additional charge of 50 thousand for breakfast. The room was quite good and clean, the location is very strategic, and the staff was friendly, although the security guard was a bit unfriendly.

    Reviewed October 27, 2025
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    Kepada Yth. Bapak Muhammad, Terima kasih telah mempercayakan ibis Surabaya City Center sebagai pilihan menginap Anda bersama keluarga. Kami senang mengetahui bahwa Anda merasa puas dengan kebersihan kamar, lokasi hotel yang strategis, serta keramahan staf kami. Kami menyampaikan permohonan maaf atas ketidaknyamanan terkait sikap petugas keamanan yang kurang ramah. Masukan Anda telah kami sampaikan kepada tim terkait untuk evaluasi dan perbaikan layanan, sehingga pengalaman serupa dapat dihindari di masa mendatang. Umpan balik yang Anda berikan sangat berharga bagi kami dalam meningkatkan kualitas pelayanan dan kepuasan tamu. Kami berharap dapat diberikan kesempatan untuk menyambut Anda dan keluarga kembali dengan pengalaman menginap yang lebih nyaman dan menyenangkan. Hormat kami, Ngurah Sedana General Manager

    Responded October 29, 2025
    ibis Surabaya City Center Hotel
  18. 10.0
    Exceptional
    Divina from Philippines
    Solo traveler
    1 Double Bed Standard
    Stayed 4 nights in August 2025

    “A perfect place to stay in Surabaya”

    This accommodation is inexpensive, and is located in a strategic location in the big city of Surabaya. The rooms are well-maintained and very clean. Hotel staff are also well-informed, accommodating, and helpful.

    Reviewed August 18, 2025

    Dear Divina, Thank you for taking the time to share such positive feedback! We're glad to hear you enjoyed our convenient location, clean and well-maintained rooms, and the service provided by our team. Your kind words are a great motivation for us to continue delivering the best possible experience to all our guests. We hope to welcome you back soon to Ibis Surabaya City Center! Warm regards, Ngurah Sedana General Manager

    Responded August 26, 2025
    ibis Surabaya City Center Hotel
  19. 10.0
    Exceptional
    Gunawan from Indonesia
    Family with teens
    Twin Room
    Stayed 2 nights in December 2025

    “The service is very good.”

    The service is very good, especially the security guard who is very friendly. Even on rainy days, they maintain a helpful attitude towards hotel guests. Keep up the spirit, security guard. The service is exceptionally special, thank you.

    Reviewed December 30, 2025
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    Gunawan yang terhormat, Kami sangat berterima kasih atas komentar Anda mengenai kunjungan Anda di ibis Surabaya City Center. Sangat menyenangkan bagi kami untuk menerima umpan balik/tanggapan positif. Kami akan memberitahukan komentar Anda kepada tim kami. Kami yakin bahwa umpan balik ini akan menjadi motivasi bagi semua staf kami karena kami berusaha untuk terus meningkatkan kualitas layanan kami. Sekali lagi terima kasih karena Anda telah memberitahukan pengalaman Anda, dan kami berharap kunjungan Anda berikutnya akan sama memuaskan seperti kunjungan sebelumnya. Hormat kami, Rio Saputra Iskandar General Manager

    Responded January 21, 2026
    ibis Surabaya City Center Hotel
  20. 10.0
    Exceptional
    Hazwani from Malaysia
    Group
    1 Double Bed Standard
    Stayed 2 nights in May 2025

    “Great hospitality”

    Location of hotel are strategic at the city of surabaya, cleanliness and hygiene all goods especially the toilet. The additional service spa and massage are recommended. Morning buffet have many option. Would recommend to other too. Thank you

    Reviewed September 07, 2025

    Dear Hazwani, We very much appreciate your comments regarding your stay at the ibis Surabaya City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ngurah Sedana General Manager

    Responded September 12, 2025
    ibis Surabaya City Center Hotel
  21. 9.6
    Exceptional
    Yudianti from Indonesia
    Business traveler
    1 Double Bed Standard
    Stayed 3 nights in February 2026

    “Nice and clean hotel”

    Really nice and clean, they have hot water and staff are friendly. Very close to Indomaret if you need quick shop for drinks or snack. Close to Bumi Surabaya hotel as I had expo there. Will stay there again next time in Surabaya.

    Reviewed April 02, 2026

    Dear Yudianti, We very much appreciate your comments regarding your stay at the ibis Surabaya City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rio Saputra Iskandar General Manager

    Responded April 09, 2026
    ibis Surabaya City Center Hotel
  22. 9.6
    Exceptional
    Dewi from Indonesia
    Couple
    1 Double Bed Standard
    Stayed 1 night in October 2024

    “staycation”

    The room I stayed in was very clean and comfortable, with complete facilities such as air conditioning, TV, and a bathroom with hot water that worked well. The soft mattress allowed me to sleep soundly. The service from the hotel staff was also very friendly and professional. They were quick to respond to my requests and always ready to help. The hotel location was very strategic, close to attractions and minimarkets, making it easy to find food or take a walk around. The breakfast served was quite varied and delicious. The cleanliness in the restaurant area was also well maintained, making me feel comfortable while enjoying my morning meal.

    Reviewed October 07, 2024
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  23. 9.2
    Exceptional
    Burdette from Singapore
    Solo traveler
    1 Double Bed Standard
    Stayed 1 night in March 2025

    “Good stay”

    Clean, functional room. Bed was quite soft and comfy but there was definitely some form of plastic lining underneath - gave me more reassurance than annoyance. Hotel was really near Tunjungan Plaza and had all the relevant items required for me personally (toothbrush, shampoo and body wash, no conditioner but that’s expected from a hotel). Towels and bedsheets were clean and felt safe in the room. :) had additional amenities like the TV and all but I didn’t use it. Had a good stay overall. :)

    Reviewed March 31, 2025

    Dear Burdette, We very much appreciate your comments regarding your stay at the ibis Surabaya City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ngurah Sedana General Manager

    Responded April 01, 2025
    ibis Surabaya City Center Hotel
  24. 10.0
    Exceptional
    Dewi from Indonesia
    Couple
    1 Double Bed Standard
    Stayed 1 night in March 2025

    “Minimalist comfort”

    Staycation during Ramadan is very comfortable, I stayed in my room for almost half a day with a view of the window facing the mall. At night, wowww😍😍 the price is very affordable for a hotel in the city center, so close to everything. If I go to Surabaya, I will definitely stay there again. Maybe it would be even more awesome if there were additional amenities like a shower cap and sanitary bag provided in the bathroom🫶🏼.

    Reviewed March 26, 2025
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    Ibu Dewi yang terhormat, Terima kasih atas nilai & komentar yang Anda berikan. Kami sangat senang Anda mendapatkan pengalaman yang menyenangkan selama berkunjung di hotel ibis Surabaya City Center. Sekali lagi terima kasih atas kunjungan Anda, dan kami harap dapat melayani Anda lagi dikemudian hari. Stay Safe & Keep Healthy Hormat kami, Ngurah Sedana General Manager

    Responded March 31, 2025
    ibis Surabaya City Center Hotel
  25. 8.8
    Excellent
    kartika from Indonesia
    Family with young children
    1 Double Bed Standard
    Stayed 1 night in March 2026

    “Very nice location city centre ”

    Very nice location. You can literally just walk down to some of restaurants and left side of the building is 24h hours indomaret fresh. Room was clean. Only stay for the night.

    Reviewed March 22, 2026

    Dear Kartika, We very much appreciate your comments regarding your stay at the ibis Surabaya City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rio Saputra Iskandar General Manager

    Responded March 26, 2026
    ibis Surabaya City Center Hotel
  26. 10.0
    Exceptional
    Nurshahrianni from Brunei Darussalam
    Family with young children
    1 Double Bed Standard
    Stayed 5 nights in February 2026

    “Exceptional”

    The facilities were excellent, and the staff were friendly and helpful. Cleanliness standards were very good. The location is highly strategic, situated in the city center with a 24-hour convenience store nearby.

    Reviewed February 11, 2026

    Dear Nurshahrianni, We very much appreciate your comments regarding your stay at the ibis Surabaya City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rio Saputra Iskandar General Manager

    Responded February 19, 2026
    ibis Surabaya City Center Hotel
  27. 9.2
    Exceptional
    Dedy from Indonesia
    Business traveler
    1 Double Bed Standard
    Stayed 2 nights in November 2024

    “A Nice Hotel, Practically No Major Complaints”

    The location is very good, it is relatively close to the Gambir Train Station and to the Tunjungan Plaza malls. The room is nothing fancy, but it is nice. AC worked well, shower worked well, wifi was good. Overall, the room was clean. The staff are friendly. The minor downsides were (1) the room is not very soundproof, so I heard some music beats from the nearby club and I could heard it when people knocking on the doors of the neighboring rooms; and (2) I found few strands of hair under the pillow, which I was quite sure were not mine. Maybe the bed cleaning process may be more thorough.

    Reviewed December 03, 2024

    Dear Mr. Dedy, We very much appreciate your comments regarding your stay at the ibis Surabaya City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ngurah Sedana General Manager

    Responded December 10, 2024
    ibis Surabaya City Center Hotel
  28. 9.2
    Exceptional
    Mara from Indonesia
    Couple
    1 Double Bed Standard
    Stayed 2 nights in June 2025

    “Great food n location ”

    Kamar cukup luas, hanya amenities minimalist bgt kayak sendal cuma ada 1, berharap malam kedua dikasih 1 lagi jadi semua bs pake, ternyata ngga. Begitupun soal minum. Hari pertama masih dikasih 2 botol tapi sesudah habis hari kedua ngga diganti. Tapi restonya oke bgt. Hari pertama kami take away krn harus cabut pagi. Kita minta disiapkan jam 6, dan makanan ready on time. Hari kedua makan di resto juga rasanya enak. Lokasi hotel jg deket. Kl perlu apa2 keluar hotel sebelah udah Indomaret. Mau ke Mall jg deket.

    Reviewed July 17, 2025

    Mara yang terhormat, Terima kasih atas ulasan yang Anda berikan. Kami sangat senang mengetahui bahwa Anda menikmati lokasi hotel kami yang strategis serta pengalaman menyenangkan di restoran kami. Kami juga senang bisa membantu menyiapkan sarapan take-away sesuai waktu yang Anda butuhkan,terima kasih telah menghargainya. Kami mohon maaf atas ketidaknyamanan terkait amenitas kamar, khususnya sandal dan air minum. Idealnya, perlengkapan kamar seperti itu memang kami lengkapi setiap hari selama masa menginap, dan kami akan segera meninjau kembali SOP kami agar kejadian serupa tidak terulang. Masukan Anda sangat berarti bagi kami untuk terus meningkatkan pelayanan dan kenyamanan tamu. Kami harap dapat menyambut Anda kembali di kesempatan berikutnya dengan pengalaman yang lebih sempurna. Salam hangat, Ngurah Sedana General Manager

    Responded July 24, 2025
    ibis Surabaya City Center Hotel
  29. 10.0
    Exceptional
    Pandu from Canada
    Solo traveler
    Twin Room
    Stayed 3 nights in May 2025

    “Value for the money”

    Stayed 3 nights in May. Good experience. This was my 2nd time stayed in this hotel. I find it quite pleasant. Hotel is quite clean, staff are pleasant, few minutes to Tunjungan Plaza and local restaurants. No complain. Love to stay there again next time.

    Reviewed June 02, 2025

    Dear Pandu, We very much appreciate your comments regarding your stay at the ibis Surabaya City Center. It is always a pleasure to receive your feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ngurah Sedana General Manager

    Responded June 06, 2025
    ibis Surabaya City Center Hotel
  30. 7.6
    Very good
    Nurchayati from Indonesia
    Group
    Twin Room
    Stayed 2 nights in July 2025

    “Strategically located hotel ”

    The reason I chose this hotel was because I had good experiences in my previous stays. The hotel is also located at a strategic location: next to the hotel, there was a convenience store. Across the street, there was a well-known Gramedia book store. Tunjungan Plaza, the best and the first biggest shopping mall in Surabaya was within walking distance. However, during our recent stays at the hotel, we had unpleasant experiences and ended up with disappointment. We booked the rooms long before our stays in the hotel. We arrived at the hotel around 4 pm but when we checked in, our rooms weren’t ready and we had to wait for around 30 minutes. The moment we entered the room, we were disappointed. The interior of the hotel looked old. There were some damages in our rooms: the access-card holder in one of our rooms was broken. It was peeled off from the wall. The towels were old and dull. There was a lack of amenities in one of our rooms: there was only one toothbrush in it. Tea, sugar, and coffee was available only by request. There was only one channel (local) with clear reception on the TV. There was nothing special about the food provided at the breakfast.

    Reviewed July 31, 2025

    Dear Nurchayati, Thank you for taking the time to share your detailed feedback with us. We truly appreciate your continued trust in choosing our hotel based on your positive past experiences and our strategic location. We're glad that the surrounding amenities, such as the convenience store, Gramedia bookstore, and Tunjungan Plaza, added value to your stay. However, we are truly sorry to hear that your most recent visit did not meet your expectations. Please accept our sincere apologies for the delay during check-in, the condition of the room, and the inconsistencies in the amenities provided. What you experienced does not reflect the standard of service we aim to deliver, and we regret the inconvenience it caused. We have taken note of your concerns regarding the room condition, missing amenities, towel quality. These have been shared with the respective departments for immediate review and improvement. We also appreciate your input on the breakfast offering and will share your co

    Responded August 02, 2025
    ibis Surabaya City Center Hotel
  31. 9.6
    Exceptional
    Indah from Indonesia
    Family with young children
    Twin Room
    Stayed 1 night in April 2025

    “Eid holiday”

    The room and restroom are clean, thank God. Although there was a little trouble with the electricity turning off and on suddenly, once I complained, the staff acted quickly to fix it. It's just a pity that there is no tea or coffee provided, but thankfully there is gallon water available in every corridor. And what I like the most is that it's close to everywhere I want to go.

    Reviewed April 09, 2025
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    Indah yang terhormat, Terima kasih atas nilai & komentar yang Anda berikan. Kami sangat senang Anda mendapatkan pengalaman yang menyenangkan selama berkunjung di hotel ibis Surabaya City Center. Sekali lagi terima kasih atas kunjungan Anda, dan kami harap dapat melayani Anda lagi dikemudian hari. Stay Safe & Keep Healthy Hormat kami, Ngurah Sedana General Manager

    Responded April 13, 2025
    ibis Surabaya City Center Hotel
  32. 10.0
    Exceptional
    Kua from Malaysia
    Solo traveler
    1 Double Bed Standard
    Stayed 2 nights in March 2026

    “Worth to stay ”

    Convenient and the hotel staff is friendly. Nice location and the room is clean.

    Reviewed March 09, 2026

    Dear Kua, We very much appreciate your comments regarding your stay at the ibis Surabaya City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rio Saputra Iskandar General Manager

    Responded March 14, 2026
    ibis Surabaya City Center Hotel
  33. 10.0
    Exceptional
    Hesty from Indonesia
    Couple
    1 Double Bed Standard
    Stayed 3 nights in March 2026

    “Good Location hotel”

    Hotel bersih, lokasi dekat dengan tunjungan plaza dan indomaret, staff nya ramah dan gesit, kamar cukup luas, AC nya dingin sekaliii, ada hair dryer, mantap... makanan enak.

    Reviewed March 24, 2026

    Hesty yang terhormat, Kami sangat berterima kasih atas komentar Anda mengenai kunjungan Anda di ibis Surabaya City Center. Sangat menyenangkan bagi kami untuk menerima umpan balik/tanggapan positif. Kami akan memberitahukan komentar Anda kepada tim kami. Kami yakin bahwa umpan balik ini akan menjadi motivasi bagi semua staf kami karena kami berusaha untuk terus meningkatkan kualitas layanan kami. Sekali lagi terima kasih karena Anda telah memberitahukan pengalaman Anda, dan kami berharap kunjungan Anda berikutnya akan sama memuaskan seperti kunjungan sebelumnya. Hormat kami, Rio Saputra Iskandar General Manager

    Responded March 26, 2026
    ibis Surabaya City Center Hotel
  34. 10.0
    Exceptional
    Theresia from Indonesia
    Couple
    Twin Room
    Stayed 2 nights in February 2026

    “Cozy relaxing in town ”

    Hotel yang strategis. Tenang meskipun di pusat kota dan main street. Staffs yang ramah . Kebersihan terjaga , daily cleaning. Sangat rekomendasi untuk kembali. Selalu stay di sini ketika di Surabaya.

    Reviewed February 27, 2026

    Theresia yang terhormat, Kami sangat berterima kasih atas komentar Anda mengenai kunjungan Anda di ibis Surabaya City Center. Sangat menyenangkan bagi kami untuk menerima umpan balik/tanggapan positif. Kami akan memberitahukan komentar Anda kepada tim kami. Kami yakin bahwa umpan balik ini akan menjadi motivasi bagi semua staf kami karena kami berusaha untuk terus meningkatkan kualitas layanan kami. Sekali lagi terima kasih karena Anda telah memberitahukan pengalaman Anda, dan kami berharap kunjungan Anda berikutnya akan sama memuaskan seperti kunjungan sebelumnya. Hormat kami, Rio Saputra Iskandar General Manager

    Responded February 28, 2026
    ibis Surabaya City Center Hotel
  35. 10.0
    Exceptional
    Lai from Malaysia
    Group
    1 Double Bed Standard
    Stayed 1 night in October 2024

    “Great Stay in Center of Surabaya”

    Staying at this hotel is really worth it and the price was value of money. All the staff were friendly and responsive. The room was tidy and clean with a nice city view. The water pressure is great, and showering feels very comfortable. Location is also convenient to mall like Tunjungan Plaza and Indomart is just beside the hotel. The breakfast is just perfect as well, a lots of choices. Highly recommend this hotel for anyone visiting the area.

    Reviewed October 28, 2024

    Dear Lai, We very much appreciate your comments regarding your stay at the ibis Surabaya City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ngurah Sedana General Manager

    Responded November 01, 2024
    ibis Surabaya City Center Hotel
  36. 8.4
    Excellent
    KARIN from Indonesia
    Solo traveler
    1 Double Bed Standard
    Stayed 7 nights in December 2024

    “Hotel at city center”

    I stayed for a whole week there. Everything in the room was nice and clean. Few things to note.. they are already a quite old hotel.. the towels are looking so old. I think they need to improve this. Also in my room the sink hole needs repair, i had to wait for few minutes for the water to come down. Also one that bothers me.. we cant borrow the cutlery to eat inside room unless we pay more for EACH item of the cutlery, or you order from the restaurant with also minimum order amount. Well i think this is very silly and this is the first time i ever found a hotel which has this regulation.

    Reviewed December 23, 2024

    Dear Mrs Karin Warmest Greeting from ibis Surabaya City Center... Thank you for your time telling us about your experiences on your previous stayed with us. We've read your review and we are sincerely sorry that you have encountered an unpleasant experience while staying with us. We take this matter very seriously and have taken measures along with the hotel management regarding noise from Valhala Night Club. More importantly, you are a guest of ours and we are humbled by your constructive feedbacks which are a good reminder that we should continuously scrutiny every detailed aspect. We hope this will not refrain you from staying with us in the future and we will try our best to prevent anything like this from happening again. Stay Safe & Keep Healthy Kind Regards, Ngurah Sedana General Manager

    Responded December 28, 2024
    ibis Surabaya City Center Hotel
  37. 10.0
    Exceptional
    Dionisia from Indonesia
    Couple
    1 Double Bed Standard
    Stayed 2 nights in October 2023

    “Very clean and decent hotel at the heart of Surabaya”

    This hotel is veerryy clean and decent! My first stay here and definitely a big yes to come back for a second one. I was here for 2 nights, and do not have any complaints at all. They even change our bedsheets, towels, and mop our floor every morning (maybe by request), I love it! I have to mention that the cleanliness is top notch. The staffs are very polite and helpful. For the price, it is more than worth it! Location wise, very close to anywhere because it is exactly at the heart of Surabaya (bersebelahan dengan Tunjungan Plaza Mall). The breakfast are various from local food (bubur ayam, bubur kacang hijau, jenang, nasi prasmanan) to American style bfast (pancake, waffle, omelette, sausages, salad, toast and pastries) Well done Ibis!

    Reviewed November 06, 2023

    Dear Dionisia, We very much appreciate your comments regarding your stay at the ibis Surabaya City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ngurah Sedana General Manager

    Responded November 10, 2023
    ibis Surabaya City Center Hotel
  38. 8.4
    Excellent
    mohd from Malaysia
    Group
    Twin Room
    Stayed 2 nights in October 2024

    “Strategic location”

    Ibis Hotel Surabaya offers a comfortable and budget-friendly stay with modern amenities. The rooms are clean and well-maintained, featuring cozy beds and essential facilities. The staff is friendly and helpful, ensuring a smooth check-in and stay. The hotel's location is convenient, close to shopping areas and restaurants. Overall, it's a great choice for business and leisure travelers looking for affordability without compromising comfort.

    Reviewed February 18, 2025

    Dear Mohd, We very much appreciate your comments regarding your stay at the ibis Surabaya City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ngurah Sedana General Manager

    Responded February 26, 2025
    ibis Surabaya City Center Hotel
  39. 10.0
    Exceptional
    Ari from Indonesia
    Couple
    1 Double Bed Standard
    Stayed 1 night in May 2025

    “SImply, but clean ”

    Posisi hotel tengah kota, tidak jauh dari tunjungan plaza. Seluruh staff hotel sangat ramah & sangat membantu. Area parkiran kendaraan mobil cukup banyak. Kondisi kamar bersih, nyaman. Air hangat mengalir kencang.

    Reviewed May 30, 2025

    Ari yang terhormat, Terima kasih atas nilai & komentar yang Anda berikan. Kami sangat senang Anda mendapatkan pengalaman yang menyenangkan selama berkunjung di hotel ibis Surabaya City Center. Sekali lagi terima kasih atas kunjungan Anda, dan kami harap dapat melayani Anda lagi dikemudian hari. Stay Safe & Keep Healthy Hormat kami, Ngurah Sedana General Manager

    Responded May 31, 2025
    ibis Surabaya City Center Hotel
  40. 9.2
    Exceptional
    SITI from Malaysia
    Business traveler
    Twin Room
    Stayed 3 nights in August 2023

    “Great Stay at a Convenient Location”

    I recently stayed at this hotel and had a great experience. The location was perfect, with easy access to nearby attractions and amenities. The staff were friendly and helpful, providing excellent service throughout my stay. The facilities were top-notch, offering everything I needed for a comfortable trip. The cleanliness of the hotel was commendable, ensuring a pleasant and hygienic environment. Overall, it was a fantastic value for money. I highly recommend this hotel for anyone visiting the area.

    Reviewed April 17, 2024

    Dear Siti, We very much appreciate your comments regarding your stay at the ibis Surabaya City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ngurah Sedana General Manager

    Responded April 20, 2024
    ibis Surabaya City Center Hotel
  41. 8.4
    Excellent
    Columbus from Malaysia
    Solo traveler
    1 Double Bed Standard
    Stayed 1 night in June 2024

    “Value for money”

    Offering contemporary amenities and easy access to the city's attractions, the Ibis Surabaya City Centre Hotel is a highly recommended place to stay in Surabaya. Travellers for business or pleasure can enjoy the hotel's welcoming atmosphere and cosy accommodations. Amenities include a restaurant, conference spaces, and complimentary Wi-Fi for visitors. Its convenient location offers it a great starting point for discovering Surabaya's dining, shopping, and cultural attractions. Upgrading the lavatory amenities, making sure the towels are clean, and turning back on the lift's scanning card security—which is currently deactivated—are some areas that may use improvement.

    Reviewed June 20, 2024

    Dear Columbus, We very much appreciate your comments regarding your stay at the ibis Surabaya City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ngurah Sedana General Manager

    Responded June 23, 2024
    ibis Surabaya City Center Hotel
  42. 8.8
    Excellent
    Nenni from Indonesia
    Couple
    1 Double Bed Standard
    Stayed 5 nights in March 2025

    “work while on vacation”

    It's quite good for a budget hotel, clean, and the staff are friendly, but during Ramadan, many breakfast items were already gone and wilted like leftovers, maybe it needs improvement. I really enjoy staying at Ibis.

    Reviewed April 16, 2025
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    Nenni yang terhormat, Terima kasih atas nilai & komentar yang Anda berikan. Kami sangat senang Anda mendapatkan pengalaman yang menyenangkan selama berkunjung di hotel ibis Surabaya City Center. Sekali lagi terima kasih atas kunjungan Anda, dan kami harap dapat melayani Anda lagi dikemudian hari. Stay Safe & Keep Healthy Hormat kami, Ngurah Sedana General Manager

    Responded April 18, 2025
    ibis Surabaya City Center Hotel
  43. 10.0
    Exceptional
    Eddy from Indonesia
    Couple
    1 Double Bed Standard
    Stayed 1 night in June 2025

    “Exceptional”

    Ibis Hotel Surabaya is very special, the rooms are very large and very clean, if you come to Surabaya don't forget to stay at Ibis Hotel.

    Reviewed June 04, 2025
    Auto-translated through generative A.I.

    Eddy yang terhormat, Terima kasih atas nilai & komentar yang Anda berikan. Kami sangat senang Anda mendapatkan pengalaman yang menyenangkan selama berkunjung di hotel ibis Surabaya City Center. Sekali lagi terima kasih atas kunjungan Anda, dan kami harap dapat melayani Anda lagi dikemudian hari. Stay Safe & Keep Healthy Hormat kami, Ngurah Sedana General Manager

    Responded June 06, 2025
    ibis Surabaya City Center Hotel
  44. 10.0
    Exceptional
    Adzan from Indonesia
    Family with young children
    Twin Room
    Stayed 2 nights in June 2025

    “Exceptional”

    The place is comfortable, clean, and the location is strategic... the staff is very friendly, but unfortunately, it doesn't support smart TV yet.

    Reviewed June 28, 2025
    Auto-translated through generative A.I.

    Yth. Adzan, Terima kasih atas ulasan positif yang Anda berikan. Kami sangat senang mengetahui bahwa Anda merasa nyaman selama menginap, dan bahwa kebersihan, lokasi strategis, serta keramahan staf kami meninggalkan kesan baik bagi Anda. Kami juga mencatat masukan terkait Smart TV di kamar. Saat ini memang belum tersedia, namun hal tersebut sudah masuk dalam daftar pertimbangan kami untuk peningkatan fasilitas di masa mendatang. Kami harap dapat menyambut Anda kembali dalam waktu dekat dengan pengalaman yang lebih menyenangkan lagi. Salam hangat, Ngurah Sedana General Manager

    Responded July 01, 2025
    ibis Surabaya City Center Hotel
  45. 8.8
    Excellent
    Novie from Indonesia
    Family with young children
    Twin Room
    Stayed 2 nights in December 2024

    “Subscribe to stay here.”

    During the end of December holiday, I like to stay at Ibis, but at that time there was something lacking - there were small cockroaches under the bed, and we had cleaned some ourselves. However, in my sister's room, there were many, so we had to call for staff and they sprayed insect repellent. As a result, we had to wait for about an hour, even though there was a small child with us. This is the first time I have encountered something like this; it never happened at Ibis before. Maybe it needs to be paid more attention to. Thank you, and best of luck always.

    Reviewed February 09, 2025
    Auto-translated through generative A.I.

    Dear Ibu Novie Salam Hangat dari ibis Surabaya City Center... Terima kasih atas waktu Anda menceritakan kepada kami tentang pengalaman Anda sebelumnya tinggal bersama kami. Kami telah membaca ulasan Anda dan kami dengan tulus meminta maaf karena Anda mengalami pengalaman tidak menyenangkan selama menginap bersama kami. Kami menangani masalah ini dengan sangat serius dan telah mengambil tindakan bersama dengan tim pest control . Lebih penting lagi, Anda adalah tamu kami dan kami merasa terhormat atas masukan konstruktif Anda yang merupakan pengingat bahwa kami harus terus memeriksa setiap detail aspeknya. Kami berharap hal ini tidak menghalangi Anda untuk tinggal bersama kami di masa mendatang dan kami akan berusaha sebaik mungkin untuk mencegah hal seperti ini terjadi lagi. Salam Hormat, Ngurah Sedana General Manager

    Responded February 27, 2025
    ibis Surabaya City Center Hotel
  46. 10.0
    Exceptional
    NUNUNG from Indonesia
    Solo traveler
    Twin Room
    Stayed 4 nights in August 2023

    “Whatever the city, the Ibis hotel is there.”

    That is my motto. Before looking for other hotels, as long as I am in that city, I will definitely choose Ibis Hotel. Their service is standardized, and the room rates are also standard and affordable. Cleanliness, friendly staff, and a strategic location make me always choose Ibis Hotel. Plus, I always get cheap promotions, even though I don't get breakfast, but I can explore local cuisine... It's even more fun and inexpensive.

    Reviewed December 17, 2023
    Auto-translated through generative A.I.

    NUNUNG yang terhormat, Terima kasih atas komentar dan nilai yang Anda berikan. Kami sangat senang Anda mendapatkan pengalaman yang menyenangkan selama berkunjung di hotel ibis Surabaya City Center. Sekali lagi terima kasih atas kunjungan Anda, dan kami harap dapat melayani Anda lagi dikemudian hari. Stay Safe & Keep Healthy Hormat kami, Ngurah Sedana General Manager

    Responded December 23, 2023
    ibis Surabaya City Center Hotel
  47. 10.0
    Exceptional
    Pandu from Canada
    Solo traveler
    1 Double Bed Standard
    Stayed 5 nights in November 2024

    “Could have been perfect ”

    Today is my check out day. Stayed for 5 nights. Love the location close to place of interests. Breakfast are great. Clean Room and tidy up everyday. Unfortunately hotel don't carry scale to weigh luggages like any other hotels. Suggest to invest one for the convenience of the guests who need to weigh in the luggages before going to the airport.

    Reviewed November 08, 2024

    Dear Pandu, We very much appreciate your comments regarding your stay at the ibis Surabaya City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ngurah Sedana General Manager

    Responded December 02, 2024
    ibis Surabaya City Center Hotel
  48. 8.4
    Excellent
    Laura from Indonesia
    Solo traveler
    1 Double Bed Standard
    Stayed 1 night in July 2023

    “Review”

    So far, the room is comfortable, there is a TV for entertainment, and the city view is nice in the late afternoon towards evening. However, the bathroom smells like urine. Maybe there was a previous guest who urinated while showering, so the urine smell remains due to the hot water. It needs to be scrubbed first to eliminate the smell and a room fragrance should be added in the bathroom. If you want a natural option, you could use plants that emit a calming scent. Or you could also use lavender scent in the bathroom. I ended up buying a hanging air freshener because I couldn't stand the urine smell in the bathroom. The facilities in the room are complete. Drinking water is also freely available from the dispenser in the hotel hallway. The staff is very helpful and friendly, and the security is trustworthy.

    Reviewed July 03, 2023
    Auto-translated through generative A.I.

    Laura yang terhormat, Salam Hangat dari ibis Surabaya City Center Terima kasih telah meluangkan waktu Anda untuk berbagi pengalaman selama menginap di ibis Surabaya City Center. Kami sangat menyesal pengalaman yang Anda sampaikan tidak mencerminkan kualitas pelayanan yang seharusnya kami berikan, perkenankan kami menyampaikan permohonan maaf kami setulusnya, komentar yang Anda sampaikan telah menjadi catatan kami untuk kami perbaiki. Sekali lagi kami mengucapkan terima kasih, dan semoga kami bisa memberikan pelayanan kembali dalam waktu dekat. Stay Safe and Keep Healthy. Hormat kami, Ngurah Sedana General Manager

    Responded July 09, 2023
    ibis Surabaya City Center Hotel
  49. 10.0
    Exceptional
    Willy from Indonesia
    Couple
    1 Double Bed Standard
    Stayed 1 night in August 2024

    “A comfortable place”

    The hotel room is comfortable, the food is also delicious, satisfying, and the place is clean... the staff is friendly and nice... recommended.

    Reviewed June 02, 2025
    Auto-translated through generative A.I.

    Willy yang terhormat, Terima kasih atas nilai & komentar yang Anda berikan. Kami sangat senang Anda mendapatkan pengalaman yang menyenangkan selama berkunjung di hotel ibis Surabaya City Center. Sekali lagi terima kasih atas kunjungan Anda, dan kami harap dapat melayani Anda lagi dikemudian hari. Stay Safe & Keep Healthy Hormat kami, Ngurah Sedana General Manager

    Responded June 06, 2025
    ibis Surabaya City Center Hotel
  50. 9.6
    Exceptional
    Deslie from Indonesia
    Solo traveler
    1 Double Bed Standard
    Stayed 3 nights in December 2023

    “Fantastic stay”

    I recently stayed at the ibis Surabaya City Center Hotel and had a fantastic experience. The hotel's location was excellent, with easy access to transport and the airport. The staff were friendly and attentive, providing great service throughout my stay. The cleanliness of the hotel was impeccable, and the bathroom was spotless. The facilities were also top-notch, with hot water and convenient parking available. Overall, it was a great value for money and I highly recommend this hotel for anyone visiting Surabaya.

    Reviewed December 26, 2023

    Dear Deslie, We very much appreciate your comments regarding your stay at the ibis Surabaya City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ngurah Sedana General Manager

    Responded December 29, 2023
    ibis Surabaya City Center Hotel
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