InterContinental Melbourne The Rialto
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 InterContinental Melbourne The Rialto
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8.6
Excellent
/10
(224 reviews)See what guests said
See map
9.1
Exceptional
Location rating score
Exceptional location - Inside city center
Popular neighborhood
Parking
FREE
  • Rialto Towers50 m
  • Parks Victoria Information Centre200 m
  • Consulate General of Egypt240 m
  • Enterprise Park260 m
  • Melbourne Aquarium300 m
  • St. Augustine Church310 m
  • RACV Transportation310 m
  • Batman Park320 m
  • Bourke Street & Around350 m
  • Aligned for Life Training Center360 m
  • Free Wi-Fi

    InterContinental Melbourne The Rialto

    495 Collins Street, Melbourne CBD, Melbourne, Australia, 3000 Victoria - See map

    This property is in high demand!

    Booked 11 times

    "I couldn't believe it ! Very good, attentive and caring service."
    Alex - 2 February 2018
    Exceptional cleanliness
    9.0 rating for cleanliness
    Exceptional reputation
    Recommended by 90% of guests
    Excellent comfort
    8.8 room quality and comfort
    Excellent service
    8.8 rating for service
    • 530 meters to public transportation

    • Airport transfer

    • Located in heart of Melbourne

    • Free Wi-Fi in all rooms!

    • Steamroom

    Value for money8.0
    Location rating9.1
    Nearest airportEssendon Airport (MEB)
    Distance to airport11.4 km

    Rooms available at InterContinental Melbourne The Rialto

    8.8
    Excellent
    Room comfort & quality
    King Signature Suite
    King Signature Suite
    ...
    • Room size: 60 m²/646 ft²
    • Non-smoking
    • 1 king bed
    Enter dates to see prices
    King Club
    King Club
    ...
    • Room size: 40 m²/431 ft²
    • Non-smoking
    • 1 king bed
    Enter dates to see prices
    King Iconic Suite
    King Iconic Suite
    ...
    • Room size: 123 m²/1324 ft²
    • Non-smoking
    • 1 king bed
    Enter dates to see prices
    Executive King Bed
    Executive King Bed
    ...
    • Room size: 36 m²/388 ft²
    • Non-smoking
    • 1 king bed
    Enter dates to see prices
    Club Intercontinental Suite
    Club Intercontinental Suite
    ...
    • Room size: 45 m²/484 ft²
    • Non-smoking
    • 1 king bed
    Enter dates to see prices
    Twin Deluxe
    Twin Deluxe
    ...
    • Room size: 36 m²/388 ft²
    • Non-smoking
    • 1 single bed
    Enter dates to see prices
    King Deluxe
    King Deluxe
    ...
    • Room size: 36 m²/388 ft²
    • Non-smoking
    • 1 king bed
    Enter dates to see prices
    Club
    Club
    ...
    • Room size: 38 m²/409 ft²
    • Non-smoking
    • 1 queen bed
    Enter dates to see prices
    King Club Rialto
    King Club Rialto
    ...
    • Room size: 36 m²/388 ft²
    • 1 double bed and 1 futon or...
    Enter dates to see prices
    King Club Junior Spa Suite
    King Club Junior Spa Suite
    ...
    • Room size: 50 m²/538 ft²
    • Shower and bathtub
    • 2 single beds or 3 single b...
    Enter dates to see prices

    What people love about InterContinental Melbourne The Rialto

    • 9.2
      Exceptional
      Location

      "Excellent location, right at the CBD, very convenient to go everywhere."

      Kim X.

      |

      27 December 2016

    • 10.0
      Exceptional
      Location

      "The location service and food were really good.it was value for money"

      mandeep

      |

      8 January 2017

    • 8.8
      Excellent
      Location

      "The hotel was walking distance from shopping and restaurant area."

      Raja

      |

      3 March 2017

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    More about InterContinental Melbourne The Rialto

    More about InterContinental Melbourne The Rialto

    9.6
    Exceptional

    "The girl at the reception was very nice and was able to give..."

    Ana

    |

    4 January 2019

    An overview

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    Most talked about facilities

    Breakfast
    11 mentions
    Housekeeping
    10 mentions
    Food & Dining
    4 mentions
    Internet
    4 mentions

    What they offer

    9.6
    Exceptional
    Spaciousness

    "The room is big, comfortable bed, coffee machine in the room..."

    Ana

    |

    4 January 2019

    View all reviews
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    Nearest essentials

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
    Show less

    Food and dining

    Restaurants on site

    Alluvial Restaurant
    Cuisine:Local, Australian
    Menu:Buffet

    Nearby restaurants

    Australian cuisine
    Australian cuisine
    Alluvial
    10 m Australian, Gluten Free, International
    Market Lane Bar
    20 m Australian, Gluten Free
    Negroni Bar & Grill
    30 m Australian, Italian
    Asian cuisine
    Asian cuisine
    Yuzu Cafe & Cuisine
    30 m Asian, Fusion, Japanese
    Kass Kass Restaurant
    200 m Asian, Korean
    Chilli India
    210 m Asian, Halal, Indian
    Gluten Free
    Gluten Free
    Merchant
    20 m Gluten Free, Italian
    Maha
    370 m Gluten Free, Mediterranean, Middle Eastern
    Movida Aqui
    420 m Gluten Free, Mediterranean, Spanish

    What's nearby

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
    Show less

    Property's guest policies

    Show less

    Some helpful facts

    Show less

    Announcements

    Show less

    Reviews of InterContinental Melbourne The Rialto from real guests

    Overall rating
    8.8
    Excellent
    From 1118 reviews
    Provided by verified guests of
    Agoda Reviews (224)Booking.com Reviews (894)
    Rating via Agoda8.6
    /
    10
    Cleanliness9.0
    Facilities8.4
    Location9.1
    Room comfort and quality8.8
    Service8.8
    Value for money8.0
    High score for Melbourne
    Rating
    9+ Exceptional (60)
    8-9 Excellent (29)
    7-8 Very Good (41)
    6-7 Good (10)
    <6 Below Expectation (4)
    Time of the year
    Mar - May (36)
    Jun - Aug (34)
    Sep - Nov (34)
    Dec - Feb (40)
    All guests (224)
    All room types
    All languages

    Show reviews that mention 

    Showing 144 verified guest comments
    12345
    8.0
    Excellent
    Yoonhye from South Korea
    Group
    King Deluxe
    Stayed 1 night in July 2019

    Very good”

    Was better than I expected. Staff were friendly and facility was nice.

    Reviewed July 22, 2019
    9.6
    Exceptional
    Ana from Timor-Leste
    Couple
    King Deluxe
    Stayed 3 nights in December 2018

    Amazing experience”

    From the start the staff was amazing. We get to Melbourne in an early flight so get to hotel around 9am. The girl at the reception was very nice and was able to give us a room in about a hour! The hotel is near the tram stops, so perfect to get around. The door staff is always polite. The room is big, comfortable bed, coffee machine in the room, big shower. The only thing I would prefer is if the room had window to the street insteadof the hall. We had Christmas dinner on alluvial which was also very good. Definitely a hotel to visit.

    Reviewed January 04, 2019
    8.0
    Excellent
    HO from Hong Kong
    Couple
    King Deluxe
    Stayed 1 night in April 2017

    Very good”

    A short layover in Melbourne after a business trip there. Intercontinental located at the Collins which is right at the cbd and you don't have to worry about food or transport. 10 mins walk from the sky bus station and restaurants are just 5-10 mins walk away as well. Staff are nice and helpful It made my stay relax and comfortable

    Reviewed May 05, 2017
    8.8
    Excellent
    Raja from Indonesia
    Family with young children
    Deluxe
    Stayed 6 nights in September 2016

    Great stay at the Intercon...”

    All around the world The Intercontinental hotel has always live up to their customer's Expectation. In this branch the staff were really friendly and helpful. We got lots of help from the 2 guys at the concierge. (Thank you Paul and John for giving us tips on places to visit). The hotel was walking distance from shopping and restaurant area. The breakfast was great. Should try their Bircher Musili. Keep it up..

    Reviewed March 03, 2017
    9.6
    Exceptional
    Jeffrey from Australia
    Couple
    1 King Junior Suite
    Stayed 1 night in April 2016

    Still the best”

    The Rialto is still my stand-out favourite Melbourne City hotel. The locations, staff and room quality are a step above the rest in my view. Last weekend was my 7th visit and I plan to go back next time I need a place in the Coty.

    Reviewed April 24, 2016
    8.0
    Excellent
    Jeffrey from Australia
    Business traveler
    King Deluxe
    Stayed 2 nights in September 2015

    Still good but slipping a little”

    Location, Staff and breakfast

    This is my fifth visit to the Rialto. Location is very good in my view and the staff are exceptional. Really friendly and helpful. On the negative, the place is getting a little tied around the edges. Hallways were not always as clean as they should be and the air conditioning refused to bring the temperature down, even though I had maintenance look at it. I'd probably give it one more try, but would want to see improve

    Reviewed September 22, 2015
    10.0
    Exceptional
    Roshni from Indonesia
    Family with young children
    King Deluxe
    Stayed 5 nights in April 2019

    Excellent Hotel”

    Excellent Hotel.. centrally located.. James at the concierge was of great help.

    Reviewed April 23, 2019
    9.2
    Exceptional
    Michael from Australia
    Business traveler
    King Deluxe
    Stayed 2 nights in February 2019

    Melbourne CBD exellance”

    The Inter has to be the best value 5 Star in Melb. The food is excellent, the staff service and attitude tremendous, the concierge among the best I've encountered on the planet. It's tops.

    Reviewed February 19, 2019
    9.2
    Exceptional
    Adora from Singapore
    Couple
    Deluxe
    Stayed 1 night in September 2018

    Great location, Comfortable room”

    If you're coming from the airport, just hop on the skybus to the city. When you alight at the southern cross station it's a 5-7min walk to the hotel. Right in the heart of the CBD. There's a supermarket across the road from the hotel and good eateries located close by. Location is great. I arrived at noon and managed to get an early check-in which I'm thankful for. The room was very comfortable, great pillows and bed. Water pressure in the shower was great. The only issue we had was the air conditioning in the room. We set it at 16 degrees but it still felt like 26 degrees. As we were only staying for one night and it was already quite late in the evening, we did not call engineering to come fix the issue. When I gave feedback to the check out staff, she was really nice to not charge us for the two cokes we had from the mini bar to make up for the air conditioning issue. Overall, a good experience. I would stay at the Intercontinental again.

    Reviewed September 05, 2018
    10.0
    Exceptional
    Alex from Australia
    Business traveler
    1 King Junior Suite
    Stayed 2 nights in January 2018

    BEST SERVICE EVER EXPERIENCED FROM A HOTEL”

    As an Ambassador they gave me x2 room upgrades to a massive suite fit for a king & extended 4pm checkout. Free water, chocolates provided daily, Nespresso and Capsules were a big bonus for the busy traveller. Room service was prompt and amazingly tasty food. One night i arrived to the hotel in a bad mood as we had a screaming kid in the back seat and upon handing my keys to the gentleman at valet, he could clearly see that i was in a pretty bad mood. So he phoned me once i got to my room and he advised me that a bottle of red wine will be delivered to my room free of charge to brighten my mood. I couldn't believe it ! Very good, attentive and caring service. The staff at this place are all 100% couldn't recommend this place anymore.

    Reviewed February 02, 2018
    8.0
    Excellent
    Kim from Australia
    Couple
    Deluxe
    Stayed 3 nights in January 2018

    Lovely Environment”

    This hotel has excellent staff who are very happy, helpful and respectful. The location is ideal as everything in the city is walking distance or you can take the free tram. The rooms are quiet and very clean. The whole design of the place is beautiful. The breakfast was excellent. The only thing I was disappointed about was the quality of the pool and gym. Both were in need of an upgrade. I went there for a few days of R&R and unfortunately the pool was closed on day 3 for 'unexpected maintenance' and a piece of the gym equipment collapsed on one side when I was using it, due to a bolt working its way out. I would certainly recommend this hotel, but don't expect the pool and gym to be of the same standard as the rest of the place.

    Reviewed January 23, 2018
    8.8
    Excellent
    ahrum from South Korea
    Solo traveler
    Executive King Bed
    Stayed 1 night in December 2017

    all facility is perfect but only one thing!”

    Thank you, intercontinental hotel in Melbourne. However, one thing I would like to tell you, actually the staff at the reception desk, a lady, little bit chubby and blonde hair, her attitude for guest is not professional as I have never seen before, compared to any other luxurious hotels. When I tried to check in at hotel, but arrived earlier than I expected around between 9.43 am to 9.59 last Saturday 9th Dec, She told me that I should have came to hotel after 3 hours later with very annoying face and chewing gum as well. I was very shocked and her attitude and service made me feel upset. Even I booked as executive king room for myself. You should be careful about how customers are treated, we are not dump and also deserve to receive high quality facility and comfortable service with a beautiful smile. Other staff are excellent and beautiful, except for this fat blonde lady. She is not qualified at all and does not fit this luxurious hotel brand value as well. Thank you.

    Reviewed December 12, 2017
    8.4
    Excellent
    Bastian from Germany
    Couple
    King Deluxe
    Stayed 5 nights in August 2017

    Nice hotel in good location”

    We arrived from the airport by Skybus at Southern Cross station and from there it is within walking distance. The location of the hotel is very good, more in the CBD than the shopping district, but pretty much within walking distance to everywhere downtown Melbourne. Hotel rooms are basic, unfortunately no modern technology or USB ports, in that regard it needs an upgrade. All the staff members, especially Front Desk and Concierge, are extremely polite, professional and helpful, definitely a big plus for the hotel. Breakfast buffet features all the essentials, however compared to hotels in Asia the selection is a bit small. Overall we enjoyed our stay and were very satisfied with the hotel, we would stay there again when we return to Melbourne.

    Reviewed August 31, 2017
    9.6
    Exceptional
    John from Australia
    Couple
    Deluxe
    Stayed 2 nights in July 2017

    Exceptional”

    All very comfortable. What is expected from superior accommodation. In particular, the Staff were very responsive, obliging and as helpful as possible. The Staff put the icing on the cake.... So to speak.....

    Reviewed July 10, 2017
    8.4
    Excellent
    Tan from Malaysia
    Family with young children
    Twin Deluxe
    Stayed 5 nights in June 2017

    Nice heritage hotel in CBD”

    Nice boutique style hotel in the heart of Melbourne.Enjoy our stay of 5 nites except that the housekeeping for a 5 star hotel is inconsistent and disappointing.Towels not refilled and used cups not properly washed after our return and bathrooms not properly cleaned.Other than that,its been a great experience with the staff

    Reviewed June 20, 2017
    9.2
    Exceptional
    Tim from Australia
    Couple
    Deluxe
    Stayed 1 night in January 2017

    Really great, enjoyed our stay thoroughly!”

    Hotel room was quite good, but loved the atrium between the two restored building facades, could look at it for days! The bars in the hotel were great and the buffet breakfast was to die for (really really good)!!! Overall a great hotel experience for our ten year wedding anniversary😊

    Reviewed January 22, 2017
    9.7
    Exceptional
    Jeremy from Australia
    Business traveler
    Deluxe
    Stayed 1 night in December 2015

    Excellent stay”

    Food, bar, atmosphere

    Great gym, location, room, bar, restaurant. Really enjoyed the stay and the in-room dining was absolutely delicious. Probably the best room service food I have ever eaten. Great relaxed feeling throughout the hotel.

    Reviewed December 20, 2015
    10.0
    Exceptional
    Jessica from Australia
    Couple
    King Deluxe
    Stayed 1 night in April 2015

    Lovely Overnight stay ”

    location, comfort, staff

    friendly accommodation staff make you feel welcome. Bar is fantastic. Experienced Vue de Monde restaurant within the Rialto which is incredible. We recommend to at least head to the Lui bar for a beverage and great view if you can! Hotel bar is lovely too. Comfortable room, great air conditioning (Melbourne hotels can be sticky and hot), fabulous location. Best hotel in a long time!

    Reviewed August 03, 2015
    9.3
    Exceptional
    Vilnius from Lithuania
    Family with teens
    Twin Deluxe
    Stayed 6 nights in April 2015

    Nice stay”

    Staff was extreamelly welcoming and service oriented, great location, good value for money

    Only one downside - breakfast place have been really crowded, in many cases plates have stayed empty for quite some time, looked like they had issues with staff in order to ensure that breakfast board is constantly refiled

    Reviewed April 10, 2015
    10.0
    Exceptional
    Anna from Australia
    Business traveler
    King Deluxe
    Stayed 1 night in April 2015

    Excellent!”

    Service, comfortable rooms, facilities

    I always stay at the Rialto when on business in Melbourne. It is superbly located in the city centre and the rooms are very comfortable and all the facilities you expect from a 5 star hotel. The pool is great.

    Reviewed April 07, 2015
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    InterContinental Melbourne The Rialto
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    • Exceptional location
    • Melbourne Aquarium
    • Southern Cross Railway Station is within 0.53 km