Mansion Hotel & Spa at Werribee Park
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Heritage Room Mansion Hotel & Spa at Werribee Park
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8.2
Excellent
/10
(82 reviews)See what guests said
See map
8.8
Excellent
Location rating score
Excellent location
Parking
FREE
  • Melbourne Aquarium26.9 km
  • Queen Victoria Market27.45 km
  • National Gallery of Victoria27.67 km
  • Shrine of Remembrance27.7 km
  • Emporium Melbourne27.72 km
  • Federation Square27.89 km
  • State Library of Victoria28 km
  • Old Melbourne Gaol28.11 km
  • Melbourne Museum28.79 km
  • Melbourne Cricket Ground28.95 km
  • Free Wi-Fi

    Mansion Hotel & Spa at Werribee Park

    K Rd, Werribee, Werribee, Melbourne, Australia, 3030 - See map
    "Enjoyed our time at the premises, swim, walk around the grounds were both great."
    Dennis - 16 March 2016
    Excellent service
    8.6 rating for service
    Exceptional reputation
    Recommended by 85% of guests
    Excellent facilities on premise
    8.4 facilities on premise
    Excellent cleanliness
    8.2 rating for cleanliness
    • Free Wi-Fi in all rooms!

    • Hot tub

    • Sauna

    • Steamroom

    • Air conditioning

    Property ranking|Compared to 6,058 Melbourne properties
    See all rankings
    Service score
    8.6/10
    Location score
    8.8/10
    Room comfort score
    7.7/10
    Cleanliness score
    8.2/10
    Better than
    98
    %
    of Melbourne properties
    Better than
    97
    %
    of Melbourne properties
    Better than
    97
    %
    of Melbourne properties
    Better than
    96
    %
    of Melbourne properties
    Value for money7.4
    Distance to city center30 km
    Location rating8.8
    Nearest airportAvalon Airport (AVV)
    Distance to airport21.6 km

    Rooms available at Mansion Hotel & Spa at Werribee Park

    7.7
    Very good
    Room comfort & quality
    Junior Suite
    Junior Suite
    ...
    • Room size: 40 m²/431 ft²
    • Garden view
    • 1 double bed and 1 king bed
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    Heritage Room
    Heritage Room
    ...
    • Room size: 19 m²/205 ft²
    • Garden view
    • 1 queen bed
    Enter dates to see prices
    Superior Room
    Superior Room
    ...
    • Room size: 26 m²/280 ft²
    • Garden view
    • 1 king bed
    Enter dates to see prices
    Suite Standard
    Suite Standard
    ...
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      Suite
      Suite
      ...
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        DOUBLE CLASSIC QUEEN BED - BED AND BREAKFAST
        DOUBLE CLASSIC QUEEN BED - BED AND BREAKFAST
        ...
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          Triple superior
          Triple superior
          ...
            Enter dates to see prices
            Heritage Queen Room
            Heritage Queen Room
            ...
              Enter dates to see prices
              Double Classic Queen Bed
              Double Classic Queen Bed
              ...
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                Business Room
                Business Room
                ...
                  Enter dates to see prices

                  What people love about Mansion Hotel & Spa at Werribee Park

                  • 6.8
                    Good

                    "Elements of the historic mansion are mixed with gaudy modernity such as the chrome pillars in the lobby."

                    Alexander

                    |

                    16 August 2018

                  • 7.6
                    Very good

                    "The restaurant was great value for money and great tasting food."

                    Zane

                    |

                    5 July 2018

                  • 7.6
                    Very good

                    "Will be nice!"

                    Zane

                    |

                    5 July 2018

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                  More about Mansion Hotel & Spa at Werribee Park

                  More about Mansion Hotel & Spa at Werribee Park

                  8.8
                  Excellent

                  "Facilities and staff excellent"

                  Christine

                  |

                  26 May 2018

                  An overview

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                  Most talked about facilities

                  Food & Dining
                  8 mentions
                  Breakfast
                  4 mentions
                  Swimming Pool
                  4 mentions
                  Housekeeping

                  What they offer

                  8.4
                  Excellent
                  Staff 

                  "The staff are great and the room very clean"

                  Paul

                  |

                  5 December 2016

                  View all reviews
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                  Nearest essentials

                  Distances shown are straight-line distances on the map. Actual travel distances may vary.
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                  Food and dining

                  Restaurants on site

                  Joseph's Restaurant & Bar
                  Cuisine:European
                  Menu:Buffet

                  What's nearby

                  Distances shown are straight-line distances on the map. Actual travel distances may vary.
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                  Property's guest policies

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                  Some helpful facts

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                  Reviews of Mansion Hotel & Spa at Werribee Park from real guests

                  Overall rating
                  8.2
                  Excellent
                  From 576 reviews
                  Provided by verified guests of
                  Agoda Reviews (82)Booking.com Reviews (494)
                  Rating via Agoda8.2
                  /
                  10
                  Cleanliness8.2
                  Facilities8.4
                  Location8.8
                  Room comfort and quality7.7
                  Service8.6
                  Value for money7.4
                  High score for Melbourne
                  Rating
                  9+ Exceptional (18)
                  8-9 Excellent (13)
                  7-8 Very Good (11)
                  6-7 Good (8)
                  <6 Below Expectation (10)
                  Time of the year
                  Mar - May (13)
                  Jun - Aug (14)
                  Sep - Nov (14)
                  Dec - Feb (19)
                  All guests (82)
                  All room types
                  All languages
                  Showing 60 verified guest comments
                  123
                  7.2
                  Very good
                  Kane from Australia
                  Couple
                  Heritage Room
                  Stayed 2 nights in November 2019

                  Very good”

                  Room is good and clean. Bed was too soft had a sore back after our stay here. Way too expensive for what we paid for had to pay extra from a queen to single beds which I was not happy with that. Nothing for food wise only option is to go Werribee plaza. Need more options for a food situation. Lift pretty small. Shower is pretty dangerous as floor was very slippery after our showers. No safety at all.

                  Reviewed November 26, 2019
                  9.6
                  Exceptional
                  Marie from Australia
                  Couple
                  Heritage Room
                  Stayed 1 night in October 2019

                  Tourist”

                  Disappointed at first, but staff were very helpful and understanding and corrected the situation for us. We had a lovely stay at The Mansion, it was a special experience for us. It is a beautiful historical property with magnificent gardens, right next door to the Werribee Zoo. So it was very convenient for us to pop next door the next day to do the Off Road Safari we had booked at the Zoo. The staff were very friendly and very helpful. They are a credit to their employer. We will certainly be recommending The Mansion to our friends, but would be steering them away from staying in the Heritage room deal. as it is a big disappointment when you arrive to find that your room is at the very top of the stair case, is dark and the view out the windows are nil. It is a big disappointment when you pay over $200.00 a night and expect it is going to be something special. Thankfully the staff were sympathetic towards our feelings and gave us a room equivalent to ones expectations.

                  Reviewed October 15, 2019

                  Dear "Tourist"' Thank you for taking the time to review your stay with us. I am very pleased to hear that our staff promptly accommodated and made your stay pleasant. Do checkout our Facebook and Twitter pages for promos that you might be interested in. Looking forward to seeing you again soon. Warm regards, Troy Newton General Manager

                  Responded October 31, 2019
                  Mansion Hotel & Spa at Werribee Park
                  5.2
                  Saw from Singapore
                  Couple
                  Heritage Room
                  Stayed 2 nights in October 2019

                  Our Wedding Experience ”

                  Where do I begin...when we first decided on this venue for our wedding, we were totally smitten by the beautiful manicured landscape of the entire establishment. The hotel was actually a monastery but that's OK as it doesn't give you the eerie feeling. But what was totally disappointing was the rooms....I personally didn't like the stainless steel sink in the bathroom as it felt like one of bathrooms during uni days. On top of that most of the power points don't work. That was very sad as it was our wedding and we needed to plug in so many devices but to no avail. Another point to note was there was no drinking water provided. I cannot believe this as we had the bridal suite hence all these that I mentioned should have been working/provided. Very disappointed indeed.

                  Reviewed October 11, 2019
                  9.2
                  Exceptional
                  Margaert from Australia
                  Business traveler
                  Heritage Room
                  Stayed 1 night in August 2019

                  Really great time ”

                  Staff were better than some top of the line and very helpful. I would not say arriving at night is easy as you can get lost, I did. I totally enjoyed my stay after I found it and would stay there in preference to other motels in the area

                  Reviewed August 17, 2019
                  10.0
                  Exceptional
                  Veronica from Singapore
                  Couple
                  Heritage Room
                  Stayed 1 night in August 2019

                  Fabulous ”

                  Just a night stay over with no regrets. We checked in 7pm and out 7am next morning, we could not explore the Mansion and it’s Facilities. Staffs from the reception to the bar and restaurant delivered excellent service. Restaurant served exclusive 4 or 6 course fine dining, freshly bread sourdough bread, greens and herbs fresh from the garden, everything is awesome.......Yummy. We will be back.

                  Reviewed August 17, 2019
                  9.6
                  Exceptional
                  Paul from Australia
                  Couple
                  Heritage Room
                  Stayed 1 night in June 2019

                  Excellent Customer Service ”

                  Beautiful gardens - access to the Chirnside Mansion - close to the outdoor Werribee Zoo -

                  Reviewed June 30, 2019
                  6.4
                  Good
                  Shayne
                  Couple
                  Heritage Room
                  Stayed 1 night in April 2019

                  Good”

                  Heated pool was cold. Room was very small. Pigeons fluttering at window constantly. Food expensive. Very disappointed for the price it was.

                  Reviewed April 29, 2019
                  5.6
                  Chris from Australia
                  Couple
                  Heritage Room
                  Stayed 1 night in October 2018

                  Above average”

                  Breakfast is consistently terrible for this price. Needs to improve level of service.

                  Reviewed April 16, 2019

                  Hi Chris, Thank you for sharing feedback. I can't help but to notice that your recent feedback was from a stay in October 2018. It is, of course, disappointing to hear about the breakfast offerings during your stay. You will be pleased to know that we have updated our breakfast items. I hope you've enjoyed the rest of your stay in Werribee. We hope to see you again soon. Please reach out to myself or our Guest Relations Manager when you return! Kindest Regards, Alex Cheah Front Office Manager

                  Responded April 28, 2019
                  Mansion Hotel & Spa at Werribee Park
                  8.8
                  Excellent
                  Lisa from Australia
                  Couple
                  Heritage Room
                  Stayed 1 night in November 2018

                  Excellent”

                  Stayed here for a concert which made it very convenient. Thought it was overpriced as the rooms were tiny. Buffet breakfast was average. Hotel staff were lovely though

                  Reviewed December 01, 2018
                  6.8
                  Good
                  Deborah from Australia
                  Couple
                  Superior Room
                  Stayed 1 night in October 2018

                  Beautiful venue let down by quality in rooms”

                  Werribee Mansion is a beautiful place to stay but unsealed and stained marble floor and stainless steel in bathroom let it down, as did heat damaged veneer cupboard in bedroom. Staff were lovely but lacking knowledge for problems in the hotel room. Very expensive ....expected more in hotel room...didn’t even have kettle and lighting very poor. Full length mirror in wardrobe with no light overhead...poorly designed.

                  Reviewed October 28, 2018
                  6.8
                  Good
                  Alexander from Australia
                  Couple
                  Heritage Room
                  Stayed 1 night in August 2018

                  Not earning the 5 stars”

                  Many things miss the mark here in my opinion: - Furniture is quite tired and there are many scratches/scuffs - Styling is confused. Elements of the historic mansion are mixed with gaudy modernity such as the chrome pillars in the lobby. How about a beautiful vase in the middle of the lobby with a flower arrangement? - The main hallways to the rooms are so bare and poorly lit that I felt I was walking the corridors of a dorm room. Add some character and warmth please. - I'd suggest some gentle music in the library. I don't think it has to be dead quiet, after all it isn't a real library. - The restaurant staff are friendly but inexperienced. I would also suggest some sort of door to close the view into the kitchen from the dining room. I appreciate that some restaurants feature the open kitchen however this kitchen does not do any favours in that regard. Perhaps wall it up with a serving window? - Consider a footpath from carpark to lobby so guests don't have to skip over puddles

                  Reviewed August 16, 2018
                  6.8
                  Good
                  Fran from United Kingdom
                  Family with teens
                  Junior Suite
                  Stayed 1 night in August 2018

                  We hade a family celebration which was lovely but it was a bit under whelming.”

                  Pros were the food and the pool. Cons wetethe dust every where for the $$ paid. Nevertheless still had a wonderful family celebration.

                  Reviewed August 07, 2018
                  7.6
                  Very good
                  Zane from Australia
                  Couple
                  Heritage Room
                  Stayed 1 night in June 2018

                  Great except for the room”

                  Small claustrophobic rooms, heavy bathroom door (wife couldn't open or close it). And only 1 chair for 2 people!? The newer superior rooms looked ok though. The restaurant was great value for money and great tasting food. Try the pork belly anything... will be nice! Cafe/Bar was good for a drink, but need to learn how to make a coffee... Park and outside areas.. Fantastic! Lots to see and admire.

                  Reviewed July 05, 2018

                  Dear Zane, Thank you for your review and constructive feedback about your experience while staying with us. We look forward to welcoming you back to experience an improved service of the café and stay in one of our Superiors or Suites. Kind regards Hoa Pham Guest Relations Manager.

                  Responded July 06, 2018
                  Mansion Hotel & Spa at Werribee Park
                  8.8
                  Excellent
                  Christine from Australia
                  Solo traveler
                  Stayed 1 night in May 2018

                  Stayed a few weeks ago and got a good deal so returned ... very good”

                  Facilities and staff excellent

                  Reviewed May 26, 2018
                  10.0
                  Exceptional
                  lisa from Australia
                  Family with teens
                  Stayed 1 night in March 2018

                  Best Venue for a wedding!”

                  Fabulous venue for a wedding - Everything was perfect.

                  Reviewed April 03, 2018
                  8.8
                  Excellent
                  Gerry from Australia
                  Couple
                  Superior Room
                  Stayed 1 night in January 2018

                  Helpful & Friendly”

                  Nothing too much trouble for all excellent staff

                  Reviewed January 27, 2018
                  7.6
                  Very good
                  Vania from Australia
                  Family with young children
                  Heritage Room
                  Stayed 1 night in December 2017

                  Very good”

                  The swimming pool is not clean at all. The room is clean though.

                  Reviewed January 08, 2018
                  9.6
                  Exceptional
                  Michael from Australia
                  Couple
                  Heritage Room
                  Stayed 1 night in August 2017

                  Elegance and charm”

                  Really great place to relax and soak up some grandeur. Will definitely make sure to stay here again!

                  Reviewed September 18, 2017

                  Dear Michael, Thank you for your wonderful review. I am delighted you had a wonderful stay with us and that you had the opportunity to soak up some grandeur. There is definitely a lot of it here! The Mansion House itself is stunning and steeped in amazing history. I am also glad you had the opportunity to experience the very best we have to offer. Myself and the team always pride ourselves on offering exceptional guest service, stunning facilities and beautiful surrounds and gardens, and it is great to hear you loved every bit of it. Thank you for choosing to stay with us and I look forward to welcoming you back again very soon. Kindest Regards Renee Di Biase Guest Relations Manager Mansion Hotel and Spa

                  Responded October 03, 2017
                  Mansion Hotel & Spa at Werribee Park
                  9.2
                  Exceptional
                  denise from Australia
                  Couple
                  Junior Suite
                  Stayed 1 night in June 2017

                  Exceptional”

                  Lovely place to stay. Recommend junior suite. Buffet breakfast had good variety to choose from.

                  Reviewed June 20, 2017
                  9.2
                  Exceptional
                  Jill from Australia
                  Group
                  Heritage Room
                  Stayed 1 night in May 2017

                  Elegant Werribee Mansion”

                  Whilst the room temperature was a little warm (& didn't seem to want to turn off!), it was a lovely stay.

                  Reviewed May 08, 2017
                  123
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                  • Excellent location
                  • Melbourne Aquarium