Mercure Melbourne Treasury Gardens Hotel
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Interior view Mercure Melbourne Treasury Gardens Hotel
Interior view Mercure Melbourne Treasury Gardens Hotel
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8.4
Excellent
/10
(2088 reviews)See what guests said
See map
8.6
Excellent
Location rating score
Excellent location - Inside city center
Popular neighborhood
  • Federation Square590 m
  • Emporium Melbourne970 m
  • Melbourne Cricket Ground970 m
  • State Library of Victoria990 m
  • National Gallery of Victoria1.04 km
  • Old Melbourne Gaol1.1 km
  • Melbourne Museum1.3 km
  • Melbourne Aquarium1.56 km
  • Shrine of Remembrance1.76 km
  • Queen Victoria Market1.78 km
  • Free Wi-Fi

    Mercure Melbourne Treasury Gardens Hotel

    13 Spring Street, Melbourne CBD, Melbourne, Australia, 3000 - See map
    "Its location is second to none - quiet as a city place can be, and overlooking parklands, yet within walking distance of everywhere including MCG, ten..."
    Julie - 25 June 2018
    Exceptional reputation
    Recommended by 94% of guests
    Excellent cleanliness
    8.2 rating for cleanliness
    Excellent service
    8.1 rating for service
    Very good comfort
    7.9 room quality and comfort
    • 330 meters to public transportation

    • Airport transfer

    • Located in heart of Melbourne

    • Free Wi-Fi in all rooms!

    • Air conditioning

    Property ranking|Compared to 6,166 Melbourne properties
    See all rankings
    Room comfort score
    7.9/10
    Location score
    8.6/10
    Service score
    8.1/10
    Cleanliness score
    8.2/10
    Better than
    98
    %
    of Melbourne properties
    Better than
    97
    %
    of Melbourne properties
    Better than
    96
    %
    of Melbourne properties
    Better than
    96
    %
    of Melbourne properties
    Value for money7.6
    Location rating8.6
    Nearest airportEssendon Airport (MEB)
    Distance to airport11.8 km

    Rooms available at Mercure Melbourne Treasury Gardens Hotel

    7.9
    Very good
    Room comfort & quality
    1 King Room City View
    1 King Room City View
    ...
    • Room size: 23 m²/248 ft²
    • City view
    • 1 king bed
    Enter dates to see prices
    Privilege King Room
    Privilege King Room
    ...
    • Room size: 25 m²/269 ft²
    • Garden view
    • 1 king bed
    Enter dates to see prices
    Superior 1 King Room
    Superior 1 King Room
    ...
    • Room size: 23 m²/248 ft²
    • Garden view
    • 1 king bed
    Enter dates to see prices
    Standard Twin City View
    Standard Twin City View
    ...
    • Room size: 21 m²/226 ft²
    • City view
    • 2 single beds
    Enter dates to see prices
    Standard Queen City View
    Standard Queen City View
    ...
    • Room size: 21 m²/226 ft²
    • City view
    • 1 queen bed
    Enter dates to see prices
    Superior 2 Queen Beds
    Superior 2 Queen Beds
    ...
    • Room size: 30 m²/323 ft²
    • Garden view
    • 2 queen beds
    Enter dates to see prices
     Late Check In Only (From 8PM) - Standard Double
    Late Check In Only (From 8PM) - Standard Double
    ...
    • Room size: 21 m²/226 ft²
    • Shower
    • 1 queen bed
    Enter dates to see prices
    Superior Room
    Superior Room
    ...
    • Shower
    Enter dates to see prices
    Run of House
    Run of House
    ...
    • Shower
    Enter dates to see prices
    Privilege Room With View
    Privilege Room With View
    ...
    • Shower
    Enter dates to see prices

    What people love about Mercure Melbourne Treasury Gardens Hotel

    • 10.0
      Exceptional
      Staff 

      "The food is nice, the room is ok, the staff is good."

      yennie

      |

      5 September 2016

    • 9.6
      Exceptional
      Staff 

      "The staff were really friendly and helpful, giving us instructions and recommendations on where to go."

      Melissa

      |

      3 June 2017

    • 8.0
      Very good
      Cleanliness

      "Clean, functional, compact room."

      Peter

      |

      6 September 2016

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    More about Mercure Melbourne Treasury Gardens Hotel

    More about Mercure Melbourne Treasury Gardens Hotel

    9.6
    Exceptional

    "I had a really great experience at the hotel."

    Melissa

    |

    3 June 2017

    An overview

    Show less

    Most talked about facilities

    Housekeeping
    18 mentions
    Breakfast
    8 mentions
    Internet
    7 mentions
    Food & Dining
    2 mentions

    What they offer

    8.4
    Excellent

    "A good stay indeed"

    Hendry

    |

    29 June 2018

    View all reviews
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    Nearest essentials

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
    Show less

    Food and dining

    Breakfast options

    Full English/Irish

    Restaurants on site

    Hop Sing Bar & Food
    Cuisine:Asian, Australian
    Menu:Buffet

    Nearby restaurants

    Australian cuisine
    Australian cuisine
    Lime Restaurant
    20 m Australian, International
    Felt Restaurant
    110 m Australian, Contemporary, European
    Cumulus Inc.
    120 m Australian, European, Gluten Free
    Asian cuisine
    Asian cuisine
    Kappo
    30 m Asian, Japanese, Sushi
    Hihou
    50 m Asian, Japanese
    Kenzan Japanese Restaurant
    210 m Asian, Gluten Free, Japanese
    Gluten Free
    Gluten Free
    Fonda
    100 m Gluten Free, Mexican
    Tazio
    190 m Gluten Free, Italian, Pizza
    Gazi Restaurant
    220 m Gluten Free, Greek, Mediterranean

    What's nearby

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
    Show less

    Property's guest policies

    Show less

    Some helpful facts

    Show less

    What guests think of this property

    Overall rating
    8.4
    Excellent
    From 2088 reviews
    Provided by verified guests of
    Agoda Reviews (222)Booking.com Reviews (1866)
    Rating via Agoda7.9
    /
    10
    Cleanliness8.2
    Facilities7.4
    Location8.6
    Room comfort and quality7.9
    Service8.1
    Value for money7.6
    High score for Melbourne

    Most helpful reviews for Mercure Melbourne Treasury Gardens Hotel

    Couple
    Stayed 1 night in March 2019
    Standard Queen City View
    Excellent8.0
    Booking troubles but great hotel- Very nice new(?) hotel at the top end of Melbourne CBD - Easy walk to many spots in the city and (free city) tram stops nearby - Good value, especially on a long weekend - Only drawbacks were: * Agoda sent my name through incorrectly so staff had to try a few times to find my booking * Agoda did not honor the booked rate but instead charged a higher rate * No driveway/parking/area for cars to pick up and drop off guests/passengers
    Eifrom AustraliaReviewed March 24, 2019
    Couple
    Stayed 1 night in December 2015
    Privilege King Room
    Exceptional10.0
    Excellent view of the new year fireworks-stunning!Booked this room for my sister and husband as an anniversary gift. They had a good time and completely enjoyed the view of the NEW YEAR fireworks. The room service food was above average. Think overall, it was a good choice!
    Premfrom MalaysiaReviewed January 05, 2016
    Business traveler
    Stayed 2 nights in May 2013
    Standard Twin City View
    Excellent8.0
    Everything is good except for the free InternetStaff is friendly and attentive, very good location and nice surrounding. The only negative point is that there is only a free WiFi in the lobby where you are able to surf 30 min or 50MB for free within 24 hours. this is a BIG negative point!!!!!
    Juergfrom SingaporeReviewed May 26, 2013
    Couple
    Stayed 2 nights in August 2012
    Exceptional9.0
    Great locationLate arrival and the reserved room is no longer available, followed by a room not prepared accordingly to the system, but made up with an upgrade to a nicer room so we are all good. Room is clean and new. Bathroom is good even though it is very small. carpet looks new.
    Kianfrom MalaysiaReviewed August 27, 2012
    Couple
    Stayed 2 nights in June 2018
    Superior 1 King Room
    Exceptional10.0
    Great Location, Excellent StaffWe've stayed here several times. Its location is second to none - quiet as a city place can be, and overlooking parklands, yet within walking distance of everywhere including MCG, tennis, trams and trains. The rooms are comfortable, clean and beds are great. The bathrooms are almost like a game of Tetris but they have everything you would need. We're more than likely to stay here again, the next time we visit Melbourne.
    Juliefrom AustraliaReviewed June 25, 2018

    Reviews of Mercure Melbourne Treasury Gardens Hotel from real guests

    Overall rating
    8.4
    Excellent
    From 2088 reviews
    Provided by verified guests of
    Agoda Reviews (222)Booking.com Reviews (1866)
    Rating via Agoda7.9
    /
    10
    Cleanliness8.2
    Facilities7.4
    Location8.6
    Room comfort and quality7.9
    Service8.1
    Value for money7.6
    High score for Melbourne
    Rating
    9+ Exceptional (36)
    8-9 Excellent (36)
    7-8 Very Good (66)
    6-7 Good (22)
    <6 Below Expectation (21)
    Time of the year
    Mar - May (50)
    Jun - Aug (45)
    Sep - Nov (41)
    Dec - Feb (45)
    All guests (222)
    All room types
    All languages

    Show reviews that mention 

    Showing 181 verified guest comments
    12345
    8.0
    Excellent
    Ei from Australia
    Couple
    Standard Queen City View
    Stayed 1 night in March 2019

    Booking troubles but great hotel”

    - Very nice new(?) hotel at the top end of Melbourne CBD - Easy walk to many spots in the city and (free city) tram stops nearby - Good value, especially on a long weekend - Only drawbacks were: * Agoda sent my name through incorrectly so staff had to try a few times to find my booking * Agoda did not honor the booked rate but instead charged a higher rate * No driveway/parking/area for cars to pick up and drop off guests/passengers

    Reviewed March 24, 2019

    Dear Ei, Thank you for taking the time to share your feedback about your recent experience at Mercure Melbourne Treasury Gardens. It is imperative that we constantly seek feedback from our guests to continually monitor and improve our product and service, therefore your feedback is very important and will be taken on board. We look forward to welcoming you back again soon. Kind regards, Mr Andrew Dvash General Manager

    Responded March 26, 2019
    Mercure Melbourne Treasury Gardens Hotel
    10.0
    Exceptional
    Prem from Malaysia
    Couple
    Privilege King Room
    Stayed 1 night in December 2015

    Excellent view of the new year fireworks-stunning!”

    location, food and service

    Booked this room for my sister and husband as an anniversary gift. They had a good time and completely enjoyed the view of the NEW YEAR fireworks. The room service food was above average. Think overall, it was a good choice!

    Reviewed January 05, 2016
    8.0
    Excellent
    Juerg from Singapore
    Business traveler
    Standard Twin City View
    Stayed 2 nights in May 2013

    Everything is good except for the free Internet”

    location, room size, price

    Staff is friendly and attentive, very good location and nice surrounding. The only negative point is that there is only a free WiFi in the lobby where you are able to surf 30 min or 50MB for free within 24 hours. this is a BIG negative point!!!!!

    Reviewed May 26, 2013
    9.0
    Exceptional
    Kian from Malaysia
    Couple
    Stayed 2 nights in August 2012

    Great location”

    Clean room and great location

    Late arrival and the reserved room is no longer available, followed by a room not prepared accordingly to the system, but made up with an upgrade to a nicer room so we are all good. Room is clean and new. Bathroom is good even though it is very small. carpet looks new.

    Reviewed August 27, 2012
    10.0
    Exceptional
    Julie from Australia
    Couple
    Superior 1 King Room
    Stayed 2 nights in June 2018

    Great Location, Excellent Staff”

    We've stayed here several times. Its location is second to none - quiet as a city place can be, and overlooking parklands, yet within walking distance of everywhere including MCG, tennis, trams and trains. The rooms are comfortable, clean and beds are great. The bathrooms are almost like a game of Tetris but they have everything you would need. We're more than likely to stay here again, the next time we visit Melbourne.

    Reviewed June 25, 2018

    Dear Julie, Thank you for taking the time to review your recent stay at Mercure Melbourne Treasury Gardens. It is always a pleasure to receive positive feedback from our guests and we look forward to welcoming you back again soon. Kind regards, Mr Andrew Dvash General Manager

    Responded July 09, 2018
    Mercure Melbourne Treasury Gardens Hotel
    9.6
    Exceptional
    Melissa from Singapore
    Family with teens
    Standard Twin City View
    Stayed 4 nights in May 2017

    Very nice convenient hotel with great service and staff!”

    I had a really great experience at the hotel. The staff were really friendly and helpful, giving us instructions and recommendations on where to go. They were also able to help us book our airport transfer with the starbus. We were able to check in early even without requesting for it and that was great. I checked in on my birthday and they prepared a plate of chocolates and strawberries and brought it up to my room. That was really sweet and thoughtful. Thank you! The hotel room was quite small but not uncomfortably so, it was very cosy and had everything. We asked for bedroom slippers and they also brought it up to our room. Breakfast was great. We loved that there was a small Asian option everyday with the congee. My mom really appreciated that. The location of the hotel was great. It was in the CBD, there is a tram station just round the corner of the hotel and the metro within walking distance. We were able to walk to Chinatown, and also some of the shopping areas on Bourke St. and Little Bourke St. Overall, we had a very good stay!

    Reviewed June 03, 2017
    10.0
    Exceptional
    yennie from Indonesia
    Family with young children
    Standard Queen City View
    Stayed 6 nights in August 2016

    Good place with nice location”

    The food is nice, the room is ok, the staff is good.. The location even nice..two block from nearest free tram.💕❤️👍🏻. Perfect. Also, if u lazy to walk to tram after shopping, its only cost you 8aud for taxi fare from bourke street

    Reviewed September 05, 2016
    9.6
    Exceptional
    Viet from Australia
    Couple
    Superior 1 King Room
    Stayed 6 nights in January 2016

    Great location and service”

    Stayed during Australian Open. Perfect location as you can walk to the Open from the hotel. Very convenient transport to all areas of Melbourne. Clean rooms, comfy bed. Lemon water near entry/exit welcome service and was always topped up with glasses available. Nice touch and appreciated.

    Reviewed February 03, 2016
    9.3
    Exceptional
    Robert from Australia
    Group
    Standard Twin City View
    Stayed 1 night in December 2015

    A pleasant surprise”

    Location, modern, friendly

    We were a group of 6 going to the cricket at the 'G'. Couldn't get a better location. 10 minutes walk. Tram stop less than a minute away, cafes pubs and restaurants all within walking distance. Very modern, well appointed room. Def ****

    Reviewed December 30, 2015
    8.3
    Excellent
    Kang from Malaysia
    Couple
    Superior 1 King Room
    Stayed 2 nights in August 2015

    Comfortable stay”

    Cozy design, Clean room, Complementary luggage storage

    The room design is modern. I like the wall picture above the bed. Clean and tidy. Friendly receptionist. Only thing that the gap between the table and bed is too narrow. Cannot walk through if pushing out the chair. Always being hook by the chair leg.

    Reviewed September 10, 2015
    9.3
    Exceptional
    Pedro from Australia
    Business traveler
    Standard Queen City View
    Stayed 1 night in August 2015

    Excellent stay for business”

    Location; Quiet; Great staff

    Excellent stay. The staff were very friendly and professional. I had a room at the rear of the hotel on a high floor. It was very quiet. The room was very clean and just what I need on a business trip. Small complaint is that the remote control for the TV didn't work.

    Reviewed August 17, 2015
    8.0
    Excellent
    Neungnit from Thailand
    Business traveler
    1 King Room City View
    Stayed 2 nights in March 2015

    Great view, relaxing.”

    Location, privacy, view

    The location of the hotel was very convenient to Federation Square. We had a view of the the Treasury Gardens which was relaxing, (although the fire alarm went off in the morning, fortunately it was a false alarm!)

    Reviewed March 18, 2015
    8.7
    Excellent
    Levina from Australia
    Group
    Standard Twin City View
    Stayed 1 night in February 2015

    Great breakfast and lovely staff”

    Buffet breakfast, very friendly staff, room standards

    My mum and I stayed there for a night while we were shopping for a wedding dress and we loved it. The staff were very friendly and so helpful. The food at breakfast was one of the best buffets I have ever had.

    Reviewed February 07, 2015
    6.7
    Good
    guillaume from France
    Business traveler
    1 King Room City View
    Stayed 4 nights in November 2014

    good business hotel with good location ”

    location, clean and quiet rooms, breakfast ok

    The Mercure Gardens is a quite good hotel, centrally located. The rooms are nice, except for the bathrooms, which are quite small. Internet is not included in the room rate, and the extra price is extremely high !

    Reviewed December 15, 2014
    9.0
    Exceptional
    Jenni from Australia
    Couple
    1 King Room City View
    Stayed 1 night in August 2014

    Great location”

    Pillow selection is great. Decor in room was very nice. Loved the flinders st bedhead. Great location.

    We only needed an overnight stay, and the Mercure was reasonably priced. Disappointed that our king bed was two separate singles so we had a very hard line up the centre of the bed. Did seem like the slightest noise outside the room was amplified and very loud. No view to speak of in our room on the 8th floor. But, we only needed somewhere nice to sleep after a night out in the city and the surprise free 2pm checkout was very appreciated.

    Reviewed August 11, 2014
    9.7
    Exceptional
    Eduardo from United States
    Solo traveler
    Standard Queen City View
    Stayed 7 nights in July 2014

    stay good. Gym was 25 min away very inconvienent, ”

    centrally located for my wants,clean,

    My stay at the hotel was good. Only problem was the gym was located in another hotel, and those gym facilities were very poor. It shouldn't advertise a gym if it's not present. The photo of the building is deceiving, there's a view of another building giving the impression that it's the Mercure. It's not, you can barely see the hotel.

    Reviewed July 20, 2014
    7.3
    Very good
    HENRY from Singapore
    Family with young children
    Standard Twin City View
    Stayed 2 nights in June 2014

    Average hotel”

    Staff is friendly, Good Location

    The carpark (directly) under the hotel is terribly small. Fortunately, there's another nearby carpark, which the hotel has association / link up with. The staffs are flexible and service oriented. When my rooms heater were not working, they upgraded us to a bigger room with working heater.

    Reviewed June 18, 2014
    8.0
    Excellent
    Zhonghan from Singapore
    Solo traveler
    Superior 1 King Room
    Stayed 3 nights in May 2014

    Quiet and peaceful hotel but still in CBD”

    Location, quiet, friendly staff

    Quiet hotel at the edge of the CBD, located right beside the Treasury and gardens, Parliament House and the Fitzroy Gardens. Rooms are small-ish, but OK for the price. My only gripe is that the interior walls for the hotel are very thin, so I could hear every giggle my neighbours made. This is compounded by the fact that the surroundings are quite quiet.

    Reviewed May 14, 2014
    8.3
    Excellent
    Paul from Australia
    Group
    Standard Twin City View
    Stayed 1 night in April 2014

    Very comfortable easy to find”

    location, proximity to event stadiums, rooms

    Great stay, good staff. Swipe cards had trouble getting into elevator and rooms both cards wouldn't work, had to get corrected then only 1 out of the 2 cards worked. Didn't really like the parking as I booked due to having off street parking only to find I had to park in Wilson parking which is public. When you have a car worth over $90k you don't like parking it in public places due to damage you find. Other than that staff and hotel was great service.

    Reviewed April 27, 2014
    6.3
    Good
    Ian from Australia
    Business traveler
    1 King Room City View
    Stayed 1 night in July 2013

    great location”

    location, clean, staff

    this hotel is in a great location on the edge of the city, very easy to get to if driving. My biggest issue is, its quite expensive. everything is extra, breakfast, parking, internet. I guess it makes it more attractive at an advertised price. Staff were very good, and the hotel was clean.

    Reviewed July 13, 2013
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    Mercure Melbourne Treasury Gardens Hotel
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    • Excellent location
    • Federation Square
    • Parliament Railway Station is within 0.34 km