Novotel Abu Dhabi Al Bustan Hotel
Novotel Abu Dhabi Al Bustan Hotel
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Superior Queen Room with sofa - Bed Novotel Abu Dhabi Al Bustan Hotel
Superior Queen Room with sofa - Bed
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Lobby Novotel Abu Dhabi Al Bustan Hotel
Lobby
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Lobby Novotel Abu Dhabi Al Bustan Hotel
Lobby
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Interior view Novotel Abu Dhabi Al Bustan Hotel
Interior view
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Excellent
Location
8.0
See all 6 photos Novotel Abu Dhabi Al Bustan Hotel
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What guests are saying:
We had a very relaxing stay. Next time we'll stay for 2 nights.
vanessa from Philippines
Couple
my stay was wonderful, but plz you change the pillows in the rooms. they are not comfortable at all
Mohamed from Oman
Solo traveler
Soooo nice and good money
Khalid from Qatar
Couple
it was a great stay, very fast check in and out, new and clean room, friendly staff. make sure you book through agent website to get a good price
SUN from China
Solo traveler
Excellent and we enjoyed it a lot especially my two kids
RABIH from United Arab Emirates
Family with teens
Excellent
From 144 reviewsSee what guests said
8.1
/
10
Excellent cleanliness
8.4
Recommended by 85% of guests
Value for money8.2
Distance to city center15km
Location rating8.0
Nearest airportAl Bateen Executive Airport (AZI)
Distance to airport3.0 km
  • Airport transfer

  • Free Wi-Fi in all rooms!

  • Currency exchange

  • Sauna

Room choices
8.2
Excellent
Room comfort & quality
This property is in high demand!Last booked 6 hours ago
Superior Queen Room with sofa
Superior Queen Room with sofa
...
  • Room size: 30 m²/323 ft²
  • City view
  • 1 queen bed and 1 sofa bed
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Superior Suite with Sofa
Superior Suite with Sofa
...
  • Room size: 55 m²/592 ft²
  • City view
  • 1 queen bed and 1 sofa bed
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Superior Twin Room
Superior Twin Room
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  • Room size: 30 m²/323 ft²
  • City view
  • 2 single beds
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Executive Room Bed with Sofa
Executive Room Bed with Sofa
...
  • Room size: 30 m²/323 ft²
  • City view
  • 1 king bed and 1 sofa bed
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Superior Room
Superior Room
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  • Non-smoking
  • Shower
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Superior Room (Promo)
Superior Room (Promo)
...
  • Non-smoking
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Superior Suite with Double Bed
Superior Suite with Double Bed
...
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    Superior Room with breakfast
    Superior Room with breakfast
    ...
    • Shower
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    Superior Room with Breakfast (Promo)
    Superior Room with Breakfast (Promo)
    ...
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      Superior Twin Room
      Superior Twin Room
      ...
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        More about Novotel Abu Dhabi Al Bustan Hotel

        More about Novotel Abu Dhabi Al Bustan Hotel

        An overview

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        Nearest essentials

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        What they offer

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        What's nearby

        Distances shown are straight-line distances on the map. Actual travel distances may vary.
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        Property's guest policies

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        Real reviews from real guests

        Agoda Reviews (144)Booking.com Reviews (3980)
        8.1
        /
        10
        Cleanliness8.4
        Facilities8.0
        Location8.0
        Room comfort and quality8.2
        Service8.0
        Value for money8.2
        Provided by verified guests of Agoda
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        All guests (144)
        All room types
        Showing 80 verified guest comments
        1234
        10.0
        Exceptional
        Majed from United Arab Emirates
        Business traveler
        Superior Twin Room
        Stayed 1 night in October 2018
        Great service, food and GYM”
        this is kind of funny but I keep coming back because of the variety of the breakfast before going to my meeting. I love the GYM. I just advise that they will have more receptionst as you sometimes wait for a long time and the place is always full of groups like from Japan and Europe etc.
        Reviewed November 09, 2018
        Dear Mr. Majed, Thank you for reviewing your stay at the Novotel Abu Dhabi Al Bustan. We are delighted to see that you were happy with your stay and were pleased with our gym during your visit. It gladdens us to see that you keep coming back for our buffet breakfast. Thank you for your kind advise and we look forward to welcoming you again in the near future. Best regards, Bruno Debray General Manager
        Responded November 10, 2018
        Novotel Abu Dhabi Al Bustan Hotel
        9.2
        Exceptional
        Majed from United Arab Emirates
        Business traveler
        Superior Twin Room
        Stayed 3 nights in October 2018
        Novotel is a luxury with an economy price ”
        Staff always remember you, they are willing to fix anything that goes wrong. I love their GYM and swimming pool I love breakfast, it's really worth it to have breakfast in here. I am coming again
        Reviewed October 08, 2018
        Dear Mr. Majed, Thank you for staying at the Novotel Abu Dhabi Al Bustan. We are thrilled to see that you were impressed by our team's hospitality and guest services. It is also great to see that you were pleased with our gym and swimming pool, as well satisfied with our buffet breakfast during your visit. Thank you for your positive feedback, and we look forward to having you again with us in the near future. Best regards, Bruno Debray General Manager
        Responded October 09, 2018
        Novotel Abu Dhabi Al Bustan Hotel
        6.8
        Good
        Michelle from United Arab Emirates
        Family with young children
        Superior Queen Room with sofa
        Stayed 2 nights in November 2018
        Value for money for a family of four”
        I have a 9 yr old and a 13 years old daughters. Only a few hotels now that accepts children up to 15 years old. their extra bed sofa is perfect for them and we don't need to book an extra room! A downside on the swimming pool, the water looks dirty that seems it hasn't been changed for a long time.
        Reviewed December 07, 2018
        Dear Mrs. Michelle, Thank you for staying at the Novotel Abu Dhabi Al Bustan. We are delighted that you were overall pleased with your stay. Nevertheless, I have noted your comment on the swimming pool. Rest assured, the relevant department will take the necessary actions to address your feedback. Thank you for your comments, and we look forward to welcoming you again in a future visit. Best regards, Bruno Debray General Manager
        Responded December 09, 2018
        Novotel Abu Dhabi Al Bustan Hotel
        8.0
        Excellent
        JASSEM from United Arab Emirates
        Family with young children
        Superior Suite with Sofa
        Stayed 2 nights in November 2018
        Very nice hotel ”
        It’s really very nice hotel in Abu Dhabi
        Reviewed December 04, 2018
        Dear Mr. JASSEM, Thank you for staying at the Novotel Abu Dhabi Al Bustan. We are delighted that you were pleased with our hotel during your visit. Thank you for your positive feedback, and we look forward to welcoming you again soon. Best regards, Bruno Debray General Manager
        Responded December 04, 2018
        Novotel Abu Dhabi Al Bustan Hotel
        8.0
        Excellent
        JASSEM from United Arab Emirates
        Family with young children
        Superior Twin Room
        Stayed 2 nights in November 2018
        Very nice hotel ”
        It’s really very nice hotel in Abu dhabi.
        Reviewed December 04, 2018
        Dear Mr. Jassem, Thank you for staying at the Novotel Abu Dhabi Al Bustan. We are delighted that you were pleased with our hotel during your visit. Thank you for your positive feedback, and we look forward to welcoming you again soon. Best regards, Bruno Debray General Manager
        Responded December 04, 2018
        Novotel Abu Dhabi Al Bustan Hotel
        9.6
        Exceptional
        Ali from Oman
        Family with young children
        Superior Suite with Sofa
        Stayed 1 night in December 2018
        Exceptional”
        It exceeded my expectation in regards the room space facilities and the location , the front staff at entrance are amazing how ever the fron desk staff need to be more cheerfull
        Reviewed December 09, 2018
        Dear Mr. Ali, Thank you for staying at the Novotel Abu Dhabi Al Bustan. We very much appreciate your positive feedback and delighted that you were pleased with our location, accommodations, and facilities. Thank you for your comments. It is valuable to us in our ongoing efforts to provide superb experience to our guests. We look forward to having you with us again soon. Best regards, Bruno Debray General Manager
        Responded December 10, 2018
        Novotel Abu Dhabi Al Bustan Hotel
        10.0
        Exceptional
        Zuraida from Malaysia
        Family with young children
        Superior Twin Room
        Stayed 1 night in August 2018
        good”
        very nice
        Reviewed November 25, 2018
        Dear Zuraida, Thank you for staying at the Novotel Abu Dhabi Al Bustan. We very much appreciate your positive comments and delighted to have met your expectations during your visit. It will be our pleasure to welcome you again in the near future. Best regards, Bruno Debray General Manager
        Responded November 25, 2018
        Novotel Abu Dhabi Al Bustan Hotel
        6.0
        Monaliza from Philippines
        Group
        Superior Twin Room
        Stayed 1 night in August 2018
        We are not satisfied with their service. We felt sad and disappointed...”
        When we came there, we gave our car for valet parking then we asked for luggage assistance. We asked a staff named Dennis and he told us that he can not helped us because they are all busy. I don’t think that’s the right way to talk to customers even though they are busy at least he could have attended us in made some adjustments.
        Reviewed August 30, 2018
        Dear Ms. Monaliza, Thank you for staying at the Novotel Abu Dhabi Al Bustan. We sincerely apologize for your disappointment during your visit. It is indeed unacceptable to receive such a response. Please rest assured that we will take the necessary actions to correct this negative service attitude. At Novotel, we strive to provide a superior service experience for every guest; therefore your feedback is very important to us. We appreciate sharing with us your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Once again our apologies and we look forward to welcoming you again. Sincerely, Bruno Debray General Manager
        Responded August 30, 2018
        Novotel Abu Dhabi Al Bustan Hotel
        10.0
        Exceptional
        Elizabeth from United Arab Emirates
        Group
        Superior Queen Room with sofa
        Stayed 2 nights in July 2018
        Absolutely Fantastic!”
        In general, the hotel boasts amazing facilities, complete cleanliness and the location is perfect. Now if we bring in the factor of price, its ridiculously great- I've stayed in hotels not nearly as great for a much higher fee so I was impressed. Thanks Novotel. Might be planning a fourth stay soon. ;)
        Reviewed July 11, 2018
        Dear Ms. Elizabeth, Thank you for staying with us. it is great to see that you had a fantastic stay and was pleased with our location and facilities. We very much appreciate your positive feedback and look forward to welcome you back on your return. Best Regards, Bruno Debray General Manager
        Responded July 16, 2018
        Novotel Abu Dhabi Al Bustan Hotel
        9.6
        Exceptional
        Leila from Netherlands
        Family with young children
        Superior Queen Room with sofa
        Stayed 8 nights in December 2017
        Fabulous hotel”
        This hotel wad worth every cent we paid. It was not overly expensive and the added free facilities were awesome. The extra sofa bed was very convenient for the kids. The room was very clean and our view of the city was lovely. I also loved that they had a child friendly pool on site. I would definitely come back to stay again.
        Reviewed December 31, 2017
        Dear Ms. Leila, Thank you for your wonderful review following your stay at Novotel Abu Dhabi Al Bustan. We are delighted that you and your family were pleased with your stay. It will be our pleasure to welcome you again on your next visit. Best Regards, Bruno Debray General Manager
        Responded January 10, 2018
        Novotel Abu Dhabi Al Bustan Hotel
        8.8
        Excellent
        Sungjun from South Korea
        Business traveler
        Superior Queen Room with sofa
        Stayed 3 nights in August 2018
        Clean and quiet space”
        Breakfast is good delicious and various! Staff is very kind. Location is very convenient and quiet, but nothing to see.
        Reviewed August 17, 2018
        Dear Sungjun, Thank you for staying at Novotel Abu Dhabi Al Bustan! We are glad that you were overall pleased with your stay. Glad to note that our breakfast and staff hospitality have met your expectations. Thank you for your comments and we look forward to welcoming you again in a future visit. Best Regards, Bruno Debray General Manager
        Responded August 18, 2018
        Novotel Abu Dhabi Al Bustan Hotel
        7.6
        Very good
        Robert from Australia
        Business traveler
        Superior Twin Room
        Stayed 4 nights in November 2018
        LOCATION, LOCATION, LOCATION”
        Great Location if you are going to be attending any function at the Convention Center. Supermarket attached to Hotel. Great 24 hour Workout / Gym Facilities and lovely swimming pool.
        Reviewed November 19, 2018
        Dear Mr. Robert, Thank you for your comments following your stay at the Novotel Abu Dhabi Al Bustan. We are delighted that you were pleased with our location and wellness facilities during your visit. Thank you for your feedback, and we hope to welcome you again in the near future. Best regards, Bruno Debray General Manager
        Responded November 20, 2018
        Novotel Abu Dhabi Al Bustan Hotel
        5.2
        bianca from United Arab Emirates
        Couple
        Superior Twin Room
        Stayed 1 night in August 2018
        Above average”
        We wanted to go kayaking in eastern mangroves so we decided to book in Novotel. It has good reviews online and the package is not that expensive (but not so cheap). The reservation guy is very nice, he allowed us to check in before 2 pm. The room size is not that bad but the bed sheet is crumpled. (I took some photos) I didn't want to make it a big issue that will ruin my holiday so we decided to ignore and enjoy. I asked for room slippers because it wasn't available at that time but they ignore my first request and responded on the 2nd one (after 2 hrs). The washroom! The most important part. It doesn't have good exhaust hahaha. It will take a lot of hours (believe me) to get rid of that thing. So be careful not to do it in there hahaha. I know its gross but I'm being honest on my review. The breakfast is good! I asked for no onion omelet but still. Maybe they know whats best for me? After all, we managed to have a great holiday.
        Reviewed August 26, 2018
        Dear Ms. Bianca, Thank you for staying with us. We are sorry that your overall experience was not to your expectations. Please accept our sincere apologies. Your comments regarding the room as well the delayed response to requests have been addressed with our Housekeeping team for appropriate actions. Furthermore, our Engineering team will check and rectify any issues with the exhaust of the room you have stayed-in. At Novotel, we strive to provide a superior service experience for every guest; therefore your feedback is very important to us. We appreciate your kind feedback, and it is our hope that you will give us the opportunity to better serve you in the near future. We look forward to welcoming you again. Sincerely, Bruno Debray General Manager
        Responded August 27, 2018
        Novotel Abu Dhabi Al Bustan Hotel
        7.6
        Very good
        Mustfa from United Arab Emirates
        Couple
        Superior Queen Room with sofa
        Stayed 1 night in June 2018
        Clean, Nice breakfast, Nice pool”
        The place was clean, Breakfast buffet worth the extra paid during booking, Nice pool, the water temperature controlled (though limited sunbathe chairs), special shaded pool for kids. (Recommended for Families with kids). It would have been nice if the billiard table near to restaurant was functional.
        Reviewed June 27, 2018
        Dear Mr. Mustfa, Thank you for staying with us. We are happy to see that you were pleased with our accommodations and swimming pool as well satisfied with our buffet breakfast during your stay. Thank you for your kind feedback and we look forward to welcoming you again in a future visit. Best Regards, Bruno Debray General Manager
        Responded July 02, 2018
        Novotel Abu Dhabi Al Bustan Hotel
        9.2
        Exceptional
        Love from Philippines
        Couple
        Superior Queen Room with sofa
        Stayed 1 night in July 2016
        Great food and pool”
        Everything is great except for the check in time. The processing took more than 1 hour and it is a waste of time for the guests. Given that it is holiday, they could prevent the long queues by adding more staffs in the reception area.
        Reviewed July 08, 2016
        10.0
        Exceptional
        James from Singapore
        Solo traveler
        Superior Queen Room with sofa
        Stayed 2 nights in April 2016
        Best hotel in Abu Dhabi”
        Enjoyed my stay there ..the hotel providing a 5 star service and facilities that some 5 stars don't even have ..Fully equiped everything u would need for a good gym workout that's open 24houra .sauna .steambath jacuzzi . 5 mins taxi ride ($6.5 AED) to the nearby Mall ( Musriff mall) I checked out and tried other hotel that's was about the same price range and it was the biggest mistake I did .. Novotel al bustan is simply everything one would need . The only advice is .the restaurant(choice cut) that has the buffet thing goin on ., don't fall it .,it's disgusting and need to be improve .,they should be In such a fine hotel like this .u find better cash and carry food in the mall then eating there .
        Reviewed April 23, 2016
        9.0
        Exceptional
        Angela from United States
        Couple
        Superior Queen Room with sofa
        Stayed 2 nights in June 2014
        Nice and quiet hotel”
        New and quiet hotel with friendly staff
        My stay was nice and relaxing. I was looking for something with easy access to both the city and the airport and the Novotel Al Bustan was right in the middle. There were only a few minor problems such as the batteries were dead in the TV remote as well as the bathroom scale (I wanted to weigh my luggage) but those were resolved quickly. The food was decent, but not anything that I'd say I have to go back for. My second day was the first day of Ramadan so as a non-Muslim I had to order room service for lunch. Dinner was a buffet at Pepper.
        Reviewed July 03, 2014
        7.6
        Very good
        Anne from Philippines
        Solo traveler
        Superior Queen Room with sofa
        Stayed 1 night in April 2018
        nice hotel”
        clean
        Reviewed April 12, 2018
        Dear Ms. Anne, Thank you for staying with us. Glad to see that you were overall satisfied with your stay and pleased with our hotel. We very much appreciate your kind feedback and look forward to welcoming you again in a future visit. Best Regards, Bruno Debray General Manager
        Responded April 14, 2018
        Novotel Abu Dhabi Al Bustan Hotel
        9.6
        Exceptional
        Mohd from Malaysia
        Family with young children
        Superior Queen Room with sofa
        Stayed 2 nights in September 2017
        This hotel is one of the best in Abu Dhabi.”
        Superb hotel, excellent facilities and location. Look forward to stay again in this hotel.
        Reviewed November 16, 2017
        Dear Mr. Mohd, Thank you for your wonderful feedback. Glad to read that you were pleased with our location and facilities. It will be our pleasure to welcome you again in the near future. Best Regards, Bruno Debray General Manager
        Responded November 16, 2017
        Novotel Abu Dhabi Al Bustan Hotel
        8.4
        Excellent
        Radja from Singapore
        Business traveler
        Superior Queen Room with sofa
        Stayed 2 nights in August 2017
        Excellent”
        A nice hotel for Business travellers only. Breakfast wasn't upto the standard.
        Reviewed September 06, 2017
        Dear Radja, Thank you for your feedback. We are glad that you were overall pleased with your stay. Nevertheless, we regret that the breakfast was not to your expectations. My kitchen team will look into this for appropriate actions. Thank you again for your comments and we hope that this does not deter you from staying with us again in the near future. Best Regards, Bruno Debray General Manager
        Responded September 07, 2017
        Novotel Abu Dhabi Al Bustan Hotel
        1234
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