8.5

Excellent
/10
(2,424 reviews)See what guests said
Housekeeping27
Breakfast13
Shops5
See map

9.3

Exceptional

Location rating score

Exceptional location - Inside city center
Popular neighborhood
Popular landmarks
Block Arcade 40 m
Eureka Skydeck 650 m
National Gallery of Victoria 840 m
SEA LIFE Melbourne Aquarium 850 m
Queen Victoria Market 1.2 km
Melbourne Museum 1.5 km
Melbourne Cricket Ground (MCG) 1.7 km
Shrine of Remembrance 1.8 km
Royal Botanic Gardens Victoria 1.8 km
Melbourne Zoo 3.7 km
Nearby landmarks
Saba 30 m
The Butterfly Club 30 m
Block Arcade 40 m
Chocolate Secret 40 m
Collins Street 40 m
Foreign Language Bookshop 60 m
Bison Shop 60 m
Collins St Medical Center 60 m
Claude Maus Shop 80 m
Mulqueeny Pharmacy 80 m
Novotel Melbourne on Collins

"Great shopping paradise around the hotel area Room is spacious and clean"

Edward - 20 March 2019
Executive Hot Deal Novotel Melbourne on Collins
Swimming pool Novotel Melbourne on Collins
Swimming pool Novotel Melbourne on Collins
See all 61 photos
Removed from saved list
Free Wi-Fi

Novotel Melbourne on Collins

270 Collins Street, Melbourne CBD, Melbourne, Australia, 3000 - See map
Property highlights
Hygiene Plus
This property has self-selected and self-certified the hygiene measures
Learn more
Close to Block Arcade
Within 40 m of property
Hygiene Plus
Wellness
This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
See all amenities
Preventative Equipment
Hand sanitizer
Free face masks
Sterilizing equipment
Health and Medical
First aid kit
Doctor/nurse on call
  • 160 meters to public transportation

  • Located in heart of Melbourne

  • Currency exchange

  • Free Wi-Fi in all rooms!

  • Hot tub

Your dates are popular among travelersUsers are booking a place in Melbourne every 23 minutes on Agoda.com
Value for money7.8
Distance to city center0 Km
Location rating9.3
Nearest airportEssendon Airport (MEB)
Distance to airport11.5 km

Rooms available at Novotel Melbourne on Collins

Excellent
Room comfort & quality
8.3
Family Suite 1 King 2 Twin Beds
...
  • Room size: 48 m²/517 ft²
  • Non-smoking
  • 1 king bed & 2 single beds ...
Enter dates to see prices
Junior Suite 1 King Bed
...
  • Room size: 39 m²/420 ft²
  • Non-smoking
  • 1 king bed
Enter dates to see prices
Deluxe 1 King Bed
...
  • Room size: 26 m²/280 ft²
  • Non-smoking
  • 1 king bed
Enter dates to see prices
Deluxe 2 Double Bed
...
  • Room size: 27 m²/291 ft²
  • Non-smoking
  • 2 double beds
Enter dates to see prices
Standard Queen Room
...
  • Room size: 25 m²/269 ft²
  • Non-smoking
  • 1 queen bed
Enter dates to see prices
Standard 2 Single beds
...
  • Room size: 25 m²/269 ft²
  • Non-smoking
  • 2 single beds
Enter dates to see prices
Executive Hot Deal
...
  • Room size: 30 m²/323 ft²
  • City view
  • 1 double bed and 1 sofa bed
Enter dates to see prices
Special Access Room
...
  • Room size: 27 m²/291 ft²
  • Shower
  • 1 king bed
Enter dates to see prices
Double Standard Hot Deal
...
  • Room size: 30 m²/323 ft²
  • City view
  • 2 double beds
Enter dates to see prices
Standard Hot Deal Queen Bed
...
  • Room size: 30 m²/323 ft²
  • Non-smoking
  • 1 king bed
Enter dates to see prices

Frequently asked questions

What time is check-in and check-out at Novotel Melbourne on Collins?

Check-in is from 02:00 PM, and check-out is until 11:00 AM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to Novotel Melbourne on Collins?

For those who wish to drive their own cars, Novotel Melbourne on Collins has a car park that's close to the hotel. Parking is available for a fee of 49 AUD per day. Self-parking is conveniently available at the hotel. If you're looking for an easy way to get around Melbourne with private transportation, the hotel can arrange both taxis or car rental.

Is breakfast offered at Novotel Melbourne on Collins?

Wake up to a great continental breakfast at Novotel Melbourne on Collins. Adults can enjoy breakfast offered with an additional charge of 35 AUD if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the hotel.

What are my dining options at Novotel Melbourne on Collins?

Novotel Melbourne on Collins features an on-site restaurant for your dining convenience.

Can special events be hosted at Novotel Melbourne on Collins?

Audio-visual equipment service is offered to help your event go smoothly.

What is the smoking policy at Novotel Melbourne on Collins?

Novotel Melbourne on Collins does not permit smoking in any of its rooms or indoor areas.

Show more questions
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Explore the neighborhood

What people love about Novotel Melbourne on Collins

  • 8.8

    Excellent
    Staff 

    "Hotel staffs are friendly and helpful."

    Edward

    |

    20 March 2019

  • 7.6

    Very good
    Location

    "Good city location for easy access"

    tu

    |

    2 February 2020

  • 10.0

    Exceptional

    "Loved the valet parking easeness."

    Julie

    |

    8 August 2019

Property ranking|Compared to 3,100 Melbourne properties
See all rankings
Location score
9.3/10
Room comfort score
8.3/10
Service score
8.4/10
Cheapest price score
Better than
98
%
of Melbourne properties
Better than
97
%
of Melbourne properties
Better than
94
%
of Melbourne properties
Better than
94
%
of Melbourne properties
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Overall rating:

8.5

Excellent
2,424 reviews
Cleanliness
8.3
Facilities
7.7
Location
9.3
Read all reviews >
What travelers say they love:
The staff are very friendly and prompt with request.
Angelica from Malaysia
Family with older children
More about Novotel Melbourne on Collins

More about Novotel Melbourne on Collins

Offering quality accommodations in Melbourne, Novotel Melbourne on Collins is a popular pick for both business and leisure travelers. This hotel is in the vicinity of popular city attractions such as Bourke Street Mall, St. Paul’s Cathedral, and Regent Theater. With its convenient location, the hotel offers easy access to the city's must-see destinations.

The facilities and services provided by Novotel Melbourne on Collins ensure a pleasant stay for guests. Guests can make use of on-site features like a 24-hour front desk, business center, and dry cleaning. The hotel features 380 beautifully appointed guestrooms.

The hotel offers recreational facilities such as a fitness center, hot tub, and indoor pool to make your stay truly unforgettable. With an ideal location and facilities to match, Novotel Melbourne on Collins hits the spot in many ways. Please enter your preferred dates of stay and submit our online booking form to make a reservation.

Show less
Amenities and facilities
Very good
Facilities

7.7

Most talked about facilities

Housekeeping

51 mentions

Breakfast

34 mentions

Internet

14 mentions

Swimming Pool

10 mentions

Languages spoken

  • English
  • Chinese [Mandarin]
  • Filipino
  • French
  • German
  • Korean
  • Portuguese
  • Russian
  • Spanish

Internet access

  • Free Wi-Fi in all rooms!
  • Wi-Fi in public areas

Things to do, ways to relax

  • Fitness center
  • Hot tub
  • Spa
  • Swimming pool [indoor]
  • Ticket services
  • Tours

Cleanliness and safety

  • Body thermometer
  • Cashless payment service
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Doctor/nurse on call
  • Face coverings on staff
  • First aid kit
  • Free face masks
  • Hand sanitizer
  • Hot water linen and laundry washing
  • Hygiene certification
  • Physical distancing of at least 1 meter
  • Protective screens in common areas
  • Rooms sanitized between stays
  • Safe dining setup
  • Staff trained in safety protocol
  • Sterilizing equipment
  • Temperature check for guests and staff

Dining, drinking, and snacking

  • Bar
  • Coffee shop
  • Grocery delivery
  • Restaurants
  • Room service [24-hour]

Services and conveniences

  • Cash withdrawal
  • Concierge
  • Contactless check-in/out
  • Currency exchange
  • Daily housekeeping
  • Doorman
  • Dry cleaning
  • Elevator
  • Facilities for disabled guests
  • Food delivery
  • Gift/souvenir shop
  • Laundry service
  • Luggage storage
  • Postal service
  • Safety deposit boxes
  • Shops
  • Smoke-free property
  • Smoking area
  • Wheelchair accessible

For the kids

  • Babysitting service
  • Family room

Access

  • Check-in/out [express]
  • Check-in [24-hour]
  • Front desk [24-hour]
  • Pets allowed
  • Security [24-hour]

Getting around

  • Car park [charges apply]
  • Car park [nearby]
  • Rental car
  • Shuttle service
  • Taxi service
  • Valet parking

Available in all rooms

  • Coffee/tea maker
  • Free bottled water
  • Hair dryer
  • In-room safe box
  • Mini bar
  • Refrigerator
  • Satellite/cable channels
Food and dining
Breakfast options
  • Asian
  • Continental
  • Vegetarian
  • Vegan
  • Full English/Irish
  • Gluten-free
Restaurants on site

Lane Restaurant

  • Cuisine: Australian
  • Menu: Buffet, A-la-carte
Location
270 Collins Street, Melbourne CBD, Melbourne, Australia, 3000
Exceptional
Location

9.3

Airports

  • Essendon Airport (MEB)
    11.5 km

Public transportation

  • Yarra Trams
    190 m

Hospital or clinic

  • Collins St Medical Center
    60 m

Shopping

  • Block Arcade
    40 m 1 min walk

Convenience store

  • City Convenience Store
    150 m 2 min walk

Cash withdrawal

  • ATM
    50 m 1 min drive
What's nearby

Popular landmarks

  • Block Arcade
    40 m
  • Eureka Skydeck
    650 m
  • National Gallery of Victoria
    840 m
  • SEA LIFE Melbourne Aquarium
    850 m
  • Queen Victoria Market
    1.2 km
  • Melbourne Museum
    1.5 km
  • Melbourne Cricket Ground (MCG)
    1.7 km
  • Shrine of Remembrance
    1.8 km
  • Royal Botanic Gardens Victoria
    1.8 km
  • Melbourne Zoo
    3.7 km

Nearby landmarks

  • Saba
    30 m
  • The Butterfly Club
    30 m
  • Block Arcade
    40 m
  • Chocolate Secret
    40 m
  • Collins Street
    40 m
  • Foreign Language Bookshop
    60 m
  • Bison Shop
    60 m
  • Collins St Medical Center
    60 m
  • Claude Maus Shop
    80 m
  • Mulqueeny Pharmacy
    80 m
Distances shown are straight-line distances on the map. Actual travel distances may vary.
Property policies
Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

All children are welcome.

Infant 0-1 year(s)
Stay for free if using existing bedding.
Baby cot/crib available upon request
Children 2-15 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 16 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • When booking more than 5 rooms, different policies and additional supplements may apply.
Some helpful facts

Check-in/Check-out

  • Check-in from14:00
  • Check-out until11:00

Getting around

  • Distance from city center0 Km
  • Travel time to airport (minutes)40

Extras

  • Breakfast charge (unless included in room price)35 AUD
  • Daily Internet/Wi-Fi fee10 AUD

The property

  • Non-smoking rooms/floorsYes
  • Number of bars/lounges1
  • Number of floors9
  • Number of restaurants1
  • Number of rooms 380
  • Room voltage240
  • Year property opened1992
  • Most recent renovation2014

Parking

  • Daily parking fee49 AUD
Property announcements

In response to the Coronavirus (COVID-19), the property is implementing additional measures to protect the safety of guests and staff, including but not limited to enhanced cleaning and sanitization procedures. Please contact the property for more information.

Due to COVID-19 circumstances, the property is implementing additional measures to protect the safety of guests and staff. Some services and amenities may be limited or unavailable. Please contact the property for more information.

The hotel has an ‘ALL Safe Officer’, a dedicated health and safety officer to oversee all procedures and assist guests with queries related to hotel operations and preventative measures.

Food and beverage options such as breakfast might be limited or unavailable during this time. Please contact the property for more information.

Reviews of Novotel Melbourne on Collins from real guests

Provided by verified guests of Agoda
8.3
/
10
Cleanliness8.3
Facilities7.7
Location9.3
Room comfort and quality8.3
Service8.4
Value for money7.8
High score for Melbourne
Rating
9+ Exceptional (141)
8-9 Excellent (150)
7-8 Very Good (135)
6-7 Good (44)
<6 Below Expectation (33)
Time of the year
Mar - May (126)
Jun - Aug (136)
Sep - Nov (111)
Dec - Feb (130)
Don't miss out!Users are booking a place in Melbourne every 23 minutes on Agoda.com
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Showing 503 verified guest comments
12345
8.8
Excellent
Angelica from Malaysia
Family with teens
Deluxe 1 King Bed
Stayed 2 nights in July 2019

Excellent Location & Service”

The location is excellent if you're looking for a hotel in the CBD which is close to lovely cafes, short walks to tourist attractions and easy access to trams and trains. The staff are very friendly and prompt with request. This is our second stay this year at the hotel - and we like it so much that we'll be back!

Reviewed July 07, 2019

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7.6
Very good
Chia from Malaysia
Couple
Deluxe 1 King Bed
Stayed 2 nights in March 2019

Strategic location + comfy”

Great central location. Near shopping areas and restaurants. Tram runs on the same street = very convenient to get around. Room is comfy, good size bed. Comes with a pillow menu! Certain rooms facing the middle of the building (which is the arcade) may have obstructed view. Pool is small, and facing the arcade. Otherwise, good stay.

Reviewed May 07, 2019

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9.6
Exceptional
Kahn from Australia
Couple
Standard Queen Room
Stayed 1 night in June 2018

Older Couple - attending Rugby League event”

Great hotel - booked for our parents (in their Mid-70's) for a night with their beloved Brisbane Bronco's event. They loved the hotel and facilities, accessibility to Melb CBD and train station, the sporting stadiums. Great bar and restaurant in hotel too! Not great (expensive) for car parking.

Reviewed January 23, 2019

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10.0
Exceptional
Chang from Brunei Darussalam
Family with young children
Deluxe 2 Double Bed
Stayed 4 nights in August 2018

Cold Happy stay at Melbourne”

Had an early flight arriving and the staff was very helpful to assist with extra early checkin with a fee. Our family is very happy and pleased staying here with great location and clean staff. Only minor issue is that the shower and toilet is quite small.

Reviewed January 08, 2019

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8.4
Excellent
Cut from Indonesia
Family with teens
Standard 2 Single beds
Stayed 6 nights in December 2018

Very good value for money”

The location is very strategic, walking distance to flinders station. Within the free tram area. Room is spacious with adequate amenities. Staffs are mostly helpful. Cleanliness could be improved. It seemed there is not enough staff, the room was once not cleaned at 3pm. And once I complained because the mug was left unwashed, hair still found on bathroom floor and the carpet was not vacuumed. Other than that can’t complain. Wonderful stay

Reviewed December 30, 2018

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8.4
Excellent
wong from Malaysia
Couple
Standard 2 Single beds
Stayed 7 nights in July 2019

Some variation to breakfast spread. ”

Right in commercial area. Easy to access to places

Reviewed July 18, 2019

See room deals

9.2
Exceptional
Kim from Malaysia
Family with young children
Deluxe 2 Double Bed
Stayed 2 nights in August 2018

Exceptional”

Walking distance or few tram station (free) away to all the major attractions & shopping malls in town. There is a food court on the 2nd floor which make it convenience for quick bite. The 2 double bed room is big & comfortable enough for 2 adults & 2 young children.

Reviewed September 05, 2018

See room deals

10.0
Exceptional
Selfia from Indonesia
Family with young children
Deluxe 2 Double Bed
Stayed 2 nights in June 2018

Strategic location and good value”

I rechecked again to the hotel after 3 days from my first experience and came back to this hotel as I was very pleased with the lication, value of services and many others. Its location is the best for me

Reviewed June 20, 2018

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10.0
Exceptional
Selfia from Indonesia
Family with young children
Deluxe 2 Double Bed
Stayed 4 nights in June 2018

Very strategic location in CBD and easy to public transport”

We are very happy with the staff services; also the hotel is in a very strategic location where you can hop on to free tram in CBD, plus you can go to Flinders station, or Melbourne central; within walking distance or using free tram in front of the hotel. The train can bring you to many suburbs... very easy

Reviewed June 18, 2018

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9.2
Exceptional
Thoa from Australia
Group
Stayed 1 night in July 2017

Great location and good value accommodation ”

Access to Southbank and shopping area walking distance. Room basic , clean but not adequately bright. American breakfast style basic but good quality with a variety of bread and pastries. Staff helpful.

Reviewed August 02, 2017

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8.0
Excellent
Azizi from Malaysia
Solo traveler
Standard Queen Room
Stayed 2 nights in April 2017

Good hotel, excellent location”

This hotel is located right in the middle of the city.Check in and out on the third floor and was fast. The room was large and clean. The bed was comfortable and the room on the 14th floor was quiet. There was no noise from outside the room. Public transport was easily accessible with the tram stop right across the street. Many restaurants and fast food outlets nearby.Will definitely stay at this hotel again.

Reviewed April 15, 2017

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8.8
Excellent
Youngmi from South Korea
Couple
Standard Queen Room
Stayed 3 nights in January 2017

Great location, clean room but swimming pool is too small”

The location is a heart of central Melbourne. I don't have to pay anything for transportation in the city cause the hotel is in the free tram zone. Room size is ok and it was clean. But view is just ok and swimming pool is a joke. It was too small to call that a pool. Overall, it was a nice stay.

Reviewed March 06, 2017

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8.8
Excellent
Sharmin from Singapore
Group
Stayed 4 nights in January 2017

Great location ”

Lucas the head concierge was a superstar from the day we checked in, he helped with our bags and storing them before check in, gave awesome coffee place recommendations and was super helpful! The hotel is located near eateries and main department stores david jones and myer. Also right next to the historical block arcade.

Reviewed February 01, 2017

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8.0
Excellent
Soh from Singapore
Business traveler
Stayed 3 nights in November 2016

Good location nice hotel”

Very centrally located . Walking distance to malls,, china town etc. Free circle tram lines to various places of interest like the Queen Victoria Market. Restaurants nearby are always packed and they don't allow Reservation which is rather unusual for a country like Australia I thought. Staffs are polite and helpful.

Reviewed November 26, 2016

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10.0
Exceptional
devin from Singapore
Solo traveler
Stayed 1 night in July 2016

Pleasant Stay”

Overall service was great, one thing which needs to be rectified is that there is parking available at the hotel and valet service is provided. I think that the valet should be free of charge and included in the hotel pricing.

Reviewed August 16, 2016

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10.0
Exceptional
YU from China
Couple
Standard Queen Room
Stayed 4 nights in April 2016

Great hotel with good location n super clean”

Love this hotel ! I originally booked another one called Mercure welcome Melbourne but the environment is very unacceptable , noisy and dirty! Then we decide to change another one and pick for Novotel this time ! It's a right decision as the hotel is very comfortable !!!! And it's super clean and tidy :) highly recommended !

Reviewed April 06, 2016

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8.0
Excellent
Rodd from Australia
Couple
Standard Queen Room
Stayed 1 night in January 2016

A pleasant stay”

Location, nice room, staff

We only stayed at the Novotel for one night (room 1321), but it was a very enjoyable night. Danny on reception was very professional and after inquiring why we were staying (our webbing anniversary) we received 2 complimentary drinks, a nice touch. The room was clean and comfortable; breakfast was also good with all the usual food and condiments available. All staff throughout the hotel were polite and helpful. Although the hotel is undergoing renovations it did not detract from what was a relaxing stay.

Reviewed January 17, 2016

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10.0
Exceptional
Peter from Australia
Couple
Stayed 4 nights in December 2015

Would stay again”

Location, food, fast lifts.

We were delighted with our 4 days at to Novotel. Having travelled extensively, fast lifts were appreciated. The food was an event. Totally Satisfactory. Our room was excellent. The bathroom especially, with adequate hanging space for towels! Good design for accommodating 2 people. The location, right in the centre of Melbourne, meant that we left the hotel and were immediately in the centre of everything. Staff Excellent. Would stay again if it remains affordable after the extensive renovations that are yet to be completed.

Reviewed December 29, 2015

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10.0
Exceptional
Maria from Philippines
Couple
Standard Queen Room
Stayed 4 nights in April 2015

Great location”

Location restaurant service

Right in the heart of melbourne cbd food was also great and the service they give is amazing you can book tours at the conceirge very friendly staff and hotel is surrounded by restaurants everything is just a walk away

Reviewed June 28, 2015

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9.3
Exceptional
Timothy from Australia
Solo traveler
Stayed 3 nights in October 2014

Good Value for money”

Location, room size, breakfast options

I really enjoyed the hotel. Breakfast one of the best selections and staff were attentive and polite. Our air con didn't work really well and we found it hard to sleep with all suggestions to improve it failing. However only a minor issue overall very happy

Reviewed October 27, 2014

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