Palazzo Versace Gold Coast
Palazzo Versace Gold Coast
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Lounge Palazzo Versace Gold Coast
Lounge
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Interior view Palazzo Versace Gold Coast
Interior view
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Swimming pool [outdoor] Palazzo Versace Gold Coast
Swimming pool [outdoor]
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Swimming pool Palazzo Versace Gold Coast
Swimming pool
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See map Palazzo Versace Gold Coast
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Excellent
Location
8.5
See all 47 photos Palazzo Versace Gold Coast
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Palazzo Versace Gold Coast

Excellent location
- 2.25 kilometers from city center
- What's nearby?
Excellent
From 566 reviewsSee what guests said
8.6
/
10
Exceptional cleanliness
9.2
Value for money7.8
Distance to city center3. Km
Location rating8.5
Nearest airportGold Coast Airport (OOL)
Distance to airport23.8 km
  • Airport transfer

  • Private beach

  • Currency exchange

  • Free Wi-Fi in all rooms!

Room choices
8.9
Excellent
Room comfort & quality
Imperial Suite
Imperial Suite
...
  • Room size: 160 m²/1722 ft²
  • Balcony/terrace
  • 1 super king bed or 2 doubl...
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2 Bedroom Condo
2 Bedroom Condo
...
  • Room size: 160 m²/1722 ft²
  • Balcony/terrace
  • 1 king bed and 1 sofa bed
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3 Bedroom Condo
3 Bedroom Condo
...
  • Room size: 200 m²/2153 ft²
  • Balcony/terrace
  • 1 double bed and 1 king bed...
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2 Bedroom Suite
2 Bedroom Suite
...
  • Room size: 160 m²/1722 ft²
  • Balcony/terrace
  • 1 queen bed and 1 king bed
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3 Bedroom Suite
3 Bedroom Suite
...
  • Room size: 200 m²/2153 ft²
  • Balcony/terrace
  • 2 single beds and 1 queen b...
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2 Bedroom
2 Bedroom
...
  • Room size: 160 m²/1722 ft²
  • Balcony/terrace
  • 1 queen bed and 1 king bed
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3 Bedroom
3 Bedroom
...
  • Room size: 200 m²/2153 ft²
  • Balcony/terrace
  • 2 single beds and 1 queen b...
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Deluxe Suite
Deluxe Suite
...
  • Room size: 80 m²/861 ft²
  • Garden view
  • 1 super king bed
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Superior Room
Superior Room
...
  • Room size: 36 m²/388 ft²
  • Balcony/terrace
  • 1 super king bed and 1 sofa...
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Lagoon Room
Lagoon Room
...
  • Room size: 46 m²/495 ft²
  • Balcony/terrace
  • 1 super king bed or 2 doubl...
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More about Palazzo Versace Gold Coast

More about Palazzo Versace Gold Coast

An overview

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Nearest essentials

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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What they offer

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What's nearby

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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Property's guest policies

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Some helpful facts

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Real reviews from real guests

Agoda Reviews (566)Booking.com Reviews (1624)
8.6
/
10
Cleanliness9.2
Facilities8.7
Location8.5
Room comfort and quality8.9
Service8.7
Value for money7.8
Provided by verified guests of Agoda
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Showing 413 verified guest comments
12345
5.6
Bettina from Australia
Couple
Premium Room Lagoon View
Stayed 1 night in September 2018
Above average”
We arrived @ 5pm. 2hrs after check in. Our room was not ready After waiting a long time they gave us an alternative room, we went to park. The parking spot allocated for that room was not there? We had to park elsewhere We then went to our newly appointed room & it was not ready! The staff we still restocking it Very disappointed
Reviewed September 30, 2018
3.6
Lord from United Kingdom
Couple
Stayed 1 night in September 2018
Dirty and tired ”
we arrived at the Versace hotel at 7.30am after traveling 27hrs from London. We explained this and was told our room has been cleaned and will be ready momentarily, the receptionist said to have a coffee and then come back. We arrive back and then room wasn’t ready. We waited 3 hours in reception for our room. We were exhausted from our travels from London and this wasn’t what we needed. The waiting around just made us more tired. We finally got into our room and was so disappointed how dirty and filthy the room was. The room stunk off cigarettes smoke.. We never complained as we just needed to sleep. I won’t explain the filth to you as I took photos and will attached them to this email. I’m sure you will be as shocked as we were. I’m shocked and saddened at what we paid for and it wasn’t what we hoped for. We traveled all this way for a holiday and was left utterly saddened
Reviewed September 28, 2018
10.0
Exceptional
Shannon from Australia
Couple
Stayed 1 night in September 2018
WOW”
Such a beautiful place to stay, the staff were fantastic the location was great I would definitely stay here again
Reviewed September 27, 2018
7.2
Very good
Stephen from Australia
Couple
Stayed 1 night in September 2018
Unserviceable Air Conditioning in room!”
Air conditioning was not working in room. Called for maintenance at 18:30 and did not arrive until 21:30. The maintenance man advised that he had been to the room on previous occasions for same fault! The fault was not fixed and subsequently we had a terrible nights sleep. Very disappointed for price paid. For information the room was 215.
Reviewed September 17, 2018
9.2
Exceptional
HELEN from Australia
Couple
Stayed 3 nights in September 2018
Long Weekend on the Gold Coast at Palazzo Versace. ”
We loved our experience. Staff excellent particularly Casey on the door to WELCOME and Farewell us and the Columbian waitress in the longue bar whi provided excellent service.
Reviewed September 11, 2018
8.4
Excellent
William from Australia
Couple
Stayed 4 nights in August 2018
Sauna not working spar not working room noise ”
We rang the hotel after booking through Agoda We made sure our room was all we wanted King Bed View of the pool Ocean view if possible When we arrived we had a room that had Two double beds No pool view No views at all And it smelt We attended the reception and complained. We where told that in view of our phone call we could be up graded to a suite. We thought ok went to check it out but the only view was of the busy road and it was dingy. We again attended reception to be told look guests who book direct with the hotel get preference over 3rd party bookings. We did get all that was promised but not before looking for alternative accommodation in front of them. Not what you want
Reviewed September 05, 2018
8.4
Excellent
joan from Philippines
Couple
Stayed 1 night in August 2018
Excellent”
just letting you know that our pillow smelled really bad. but aside from that everything was good
Reviewed September 03, 2018
8.8
Excellent
Rick from Australia
Couple
Stayed 1 night in August 2018
Very relaxing in an all themed resort”
Everything was perfect as you would expect from the brand, the room was clean and well maintained, the restaurant food was good quality and the staff were very friendly. My only criticism is the road noise, we were in room 152 and the road noise was like that of a $80 per night highway front motel. Surely with the huge amount of money spent throughout the resort, they could afford double glazing on the windows and doors for those rooms near the road (Sea world Drive)
Reviewed August 28, 2018
6.0
ELIZABETH from Singapore
Couple
Stayed 2 nights in August 2018
Above average”
Beautiful resort DREADFUL reception and house keeping service
Reviewed August 10, 2018
9.2
Exceptional
Val from Australia
Couple
Stayed 2 nights in July 2018
Very relaxing”
Unsure why a cost for gratuity was added to my bill We did not authorise it and I trusted that everything was in order and did not notice it til halfway home
Reviewed July 23, 2018
9.6
Exceptional
Tamara from Australia
Couple
Stayed 1 night in July 2018
Exceptional”
Beautiful place to stay comfortable and friendly
Reviewed July 14, 2018
3.6
Suveer from Australia
Couple
Stayed 1 night in June 2018
Acceptable”
shocking service and the rooms were dingy and not tidy
Reviewed July 03, 2018
10.0
Exceptional
phoebe from Australia
Family with teens
Stayed 1 night in June 2018
Excellent hotel ”
Birthday celebration package didn’t materialised. I was disappointed but Sophie Wilson compensated my disappointment by upgrading our room. Thank you. I was impressed by our room, view (lagoon) and breakfast. Staff are great and polite considering we turned up there looking like bogans. Still treated as like first class. Took a lot of photos and video to show and recommend to my friends and colleagues.
Reviewed June 30, 2018
10.0
Exceptional
Kelly from Australia
Couple
Stayed 1 night in June 2018
Absolutely spectacular ”
Best value for money, we were absolutely spoilt as the room was spectacular. Great for those who love a little luxury.
Reviewed June 11, 2018
10.0
Exceptional
Donna from Australia
Couple
Stayed 2 nights in May 2018
AMAZING...”
This is the third time we have stayed here. The Customer Service is AMAZING, everything you want when you go on holidays. The food is also five star.
Reviewed May 31, 2018
10.0
Exceptional
Thamir from Australia
Family with young children
Stayed 2 nights in May 2018
Beautiful resort with Amazing customer service!!”
I highly recommend anyone who wants a relaxing and classy getaway. Best hotel I have ever stayed at in my life and will definitely be back again in the future!!
Reviewed May 30, 2018
5.6
Helen from China
Group
Stayed 2 nights in May 2018
Will not recommend to others (there is word limit for review...) ”
Considering there are only two Versace Hotels across global and rated as 5 star hotel, the overall experience with the money we paid was highly disappointed. When we arrive at the hotel (10am), there was no concierge/doormen at all to open the doors for us nor to assist us with our luggage. And then we find the front desk manager, one receptionist and a trainee all sitting at 1 reception desks helping 1 guest with her matters. There was no greetings, no eye contact, no acknowledgement to our arrivals and for the fact that we waited 6 minutes to be asked to check in (still no greetings and quite ungratefully to be asked to do checkin). We are already shocked by the standard of service. About the actual facility, it looks far more aged, especially the decorations and furnitures in the room are very old fashioned (please don't try to tell me it is antique because even back to the days, their furniture would still be considered as low class, really doesn't match with the versace logo).
Reviewed May 28, 2018
5.6
Jeremy from Australia
Family with teens
Stayed 3 nights in May 2018
Disappointing Hotel”
Unfortunately the hotel didn’t live up to expectations. The rooms are very outdated, cabinets doesn’t closed properly, carpet are old. The hotel was so busy I don’t believe we had the 5 star service that they claim. We had to request for toiletries 2X but hasn’t delivered, since we have booked 2 rooms we had to share toiletries between 2 rooms. Breakfast was ordinary too. The only positive about the hotel is the pool area and spa.
Reviewed May 28, 2018
10.0
Exceptional
xiaoxiang from China
Business traveler
Stayed 2 nights in April 2017
very good”
very good one
Reviewed April 16, 2018
7.2
Very good
Jo from Australia
Couple
Stayed 1 night in March 2018
Both 5 & 2 Star in one”
It is our view that selling 5-Star while proving 2-Star toilet paper is classless. Inconsistent standards. The facilities & staff are great. Walking through the dining area full of people to access the main pool was very odd - other pool access options should be used & highlighted.
Reviewed April 03, 2018
12345
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