Palazzo Versace Resort
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Superior Room
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Lobby
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Interior view
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Swimming pool [outdoor]
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Location
Excellent
8.6
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Palazzo Versace Resort

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Excellent
From 520 reviewsSee what guests said
8.7
Recommended by 83% of guests
  • Airport transfer

  • Private beach

  • Currency exchange

  • Free Wi-Fi in all rooms

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Room choices
8.9
Excellent
Room comfort & quality
5 travelers are looking at this property right nowBook now before it's too late!
Imperial Suite
...
  • No view
  • 160 m²/1722 ft²
  • 1 king bed and 1 sofa bed
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2 Bedroom Condo
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  • 160 m²/1722 ft²
  • Non-smoking
  • 1 king bed and 1 sofa bed
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3 Bedroom Condo
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  • 200 m²/2153 ft²
  • 3 bedrooms
  • 1 double bed and 1 king bed...
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2 Bedroom Suite
...
  • 160 m²/1722 ft²
  • Non-smoking
  • 1 queen bed and 1 king bed
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3 Bedroom Suite
...
  • 200 m²/2153 ft²
  • Non-smoking
  • 2 single beds and 1 queen b...
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2 Bedroom
...
  • 160 m²/1722 ft²
  • Non-smoking
  • 1 queen bed and 1 king bed
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Superior Room
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  • No view
  • 36 m²/388 ft²
  • 1 king bed or 2 double beds
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Deluxe Suite
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  • Garden view
  • 80 m²/861 ft²
  • 1 king bed and 1 sofa bed
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3 Bedroom
...
  • 200 m²/2153 ft²
  • Non-smoking
  • 2 single beds and 1 queen b...
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Superior Suite
...
  • No view
  • 60 m²/646 ft²
  • 1 king bed and 1 sofa bed
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Real reviews from real guests

Agoda Reviews (520)Booking.com Reviews (1660)
8.7
Excellent
Filter by guest type:
Cleanliness9.2
Facilities8.8
Location8.6
Room comfort and quality8.9
Service8.8
Value for money7.9
Provided by verified guests of Agoda
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Room type
Superior Room
Deluxe Suite
Lagoon Room
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Showing 390 verified guest comments
12345
10.0
xiaoxiang from China
Business traveler
Lagoon Room
Stayed 2 nights in April 2017
very good”
very good one
Reviewed April 16, 2018
7.2
Jo from Australia
Couple
Superior Room
Stayed 1 night in March 2018
Both 5 & 2 Star in one”
It is our view that selling 5-Star while proving 2-Star toilet paper is classless. Inconsistent standards. The facilities & staff are great. Walking through the dining area full of people to access the main pool was very odd - other pool access options should be used & highlighted.
Reviewed April 03, 2018
6.4
roger from Australia
Couple
Superior Room
Stayed 2 nights in March 2018
Good”
Not a great experience from the time we arrived We arrived at 3pm. We were given a twin share. Then waited until 5 for our room The property needs a makeover A good place to show off your big watches and gold chains and take selfies around the pool ! 😂
Reviewed March 18, 2018
10.0
Linda from United Kingdom
Couple
Lagoon Room
Stayed 6 nights in March 2018
Staff ..Location and ambiance wonderful ”
Fabulous
Reviewed March 15, 2018
10.0
Philip from United Kingdom
Couple
Lagoon Room
Stayed 7 nights in March 2018
Exceptional”
Fabulous hotel, great location and really nice staff. We'll definitely be going back!
Reviewed March 12, 2018
8.0
Adam from Australia
Couple
Lagoon Room
Stayed 1 night in March 2018
spoilt birthday present ”
always wanted to stay here such a beautiful place was a special spoilt night away
Reviewed March 07, 2018
4.8
jeannine from Australia
Couple
Lagoon Room
Stayed 1 night in March 2018
Service terrible always a cue. No space by pool to sit on a chair. Was told lagoon room n”
Getting old and dated. Maintannace needed. Not enough staff
Reviewed March 05, 2018
9.2
Eric from United Kingdom
Family with young children
Superior Room
Stayed 3 nights in December 2017
Because Versace.”
Well appointed room overlooking the pool, albeit on the small side, we still comfortably fit with our baby crib. The breakfast spread is fantastic and although they’re pricey, definelty worth securing the outdoor cabana for a comfortable and stylish day to relax and be waited on, by the pool! Book early as they are snapped up fast! Great location walking distance to the beach, wharf and shops. Probably not the hotel for you if your looking to escape small families :)
Reviewed March 01, 2018
8.0
Jane from Australia
Group
Lagoon Room
Stayed 3 nights in February 2018
Unique and beautiful property!”
Loved the beautiful building, second to none in style and luxury. Food was great, best high tea we’ve ever had. Pool was sensational. Checking in is hopeless. Only one staff member sitting behind a desk when we arrived. Requested early check in, we actually were given access to room at 4pm. Room booked was for three adults in a Lagoon Room. I rang two weeks before as I could see hotel was fully booked, to confirm booking. Was told we were in Lagoon Room with 2 double beds. When we got to room we were given a room with a king bed and a sofa bed. This was not what we were told and for three adults at those prices, we complained and were told they do not have rooms with 2 double beds. The manager offered a rollaway bed as his explanation with apology. So beware if you book an pay for three adults in a room, you get a sofa bed. We were not happy at all and quite shocked at how they mislead us. The prices charged are double the prices of other five star hotels.
Reviewed February 20, 2018
8.8
Thomas from Australia
Family with young children
Lagoon Room
Stayed 1 night in January 2018
Just amazing stay, you feel like a king/ queen”
The place was very nice with helpful staff, I’m not the super rich posh type so I don’t complain about small things that won’t make me care that the world is going to end and make me complain to someone for hours. The pool was excellent but there is not much room when the place is packed, so get there early. The room was well kept and clean and that little bit fancy, spa was nice and big. Cost of mini fridge items were of course pricy but it is a ritzy hotel. Free bottles of sparkling water was a nice touch and the afternoon room tidy left chocolates on a pillow. Buffet breakfast was great with unlimited barista coffe and it was good coffee too. Little complaint was maybe understaffed in pool area as had to wait a while to get a towel. don’t loose your towel cards or it’s $195 per card, I understand you want your towels back but that’s a crazy hitch. Lobby was nice at night with live music, me and my daughter danced in front of everyone it was cuteness overload. thanks Palazzo Versace
Reviewed January 31, 2018
10.0
Faith from Australia
Couple
Superior Room
Stayed 1 night in January 2018
Honeymoon”
We stayed at the Versace for our honeymoon and it was absolutely amazing. The service and facilities were 5 star. We received some chocolate coated strawberries when we arrived which was definitely a nice touch. I would definitely be staying here again.
Reviewed January 25, 2018
4.4
Dean from United Kingdom
Couple
Superior Room
Stayed 1 night in January 2018
Acceptable”
I'm sorry but for the money this place is extremely overrated. Its completely run down and has a complete air of snobbery including with some staff which is madness as the place isn't a palace regardless of the name. I'd rather spend the money at another hotel next time although the reception area is magnificent, the rooms, hall ways and pool furniture have seen their day.
Reviewed January 22, 2018
6.8
Sue from United Kingdom
Couple
Superior Room
Stayed 2 nights in January 2018
Lovely treat ”
Pros-free upgrade to a suite Cons-can’t use pool till 3pm check in so don’t get there early expecting to use it
Reviewed January 20, 2018
3.2
Eddy from Australia
Solo traveler
Deluxe Suite
Stayed 2 nights in December 2017
Very Dissapointing “Deluxe Suite” facing the carpark”
Disappointingly, this hotel ruined my trip to the Gold Coast. I have never written up a review but I was so disappointed that I had to let people know to avoid this hotel at all costs! Issue with the “Deluxe Suite” is that it faces the carpark. They should inform guests and third party contractors of the view as paying $800p/n for a room with a car lot, in my opinion, is not worth the money. Attitude of Staff - incredibly rude. When checking-in I tried to get a room change and the straight up answer was no. After i went on Agoda to inform the remainder of “Lagoon Rooms” and “Condos” online did they bother to search. Concierge service does not exist. Called 5 times and did not receive any call backs and decided to walk downstairs to ask for a toothbrush. The most hospitable people in the hotel were the bell desk team. Extremely well-mannered. Location is out in nowhere. Catching a cab anywhere is expensive. I thought I would be able to overlook the inconvenient location,it didnt
Reviewed December 14, 2017
6.0
rhonda from Australia
Couple
Superior Room
Stayed 1 night in November 2017
Above average”
I think that the places is dated . and the pool the pots had no potted colour and some of the fountains had green slime in them , the day beds had mould in the covers and wet .
Reviewed November 13, 2017
9.2
Michael from Australia
Couple
Lagoon Room
Stayed 1 night in October 2017
A pleasant stay”
We enjoyed our stay at Palazzo. Honestly, for the price I was expecting something more. Aside from the branding on every piece of furniture, there wasn't too much that made this hotel special to me. Maybe I expected too much for the money. The carpets in the hallways were dated. Great Breakfast though and altogether a pleasant experience.
Reviewed October 26, 2017
5.6
Rynaldo from Indonesia
Family with young children
Superior Room
Stayed 1 night in June 2017
Overpriced faux luxury”
OK for Australian hotel but lag well behind 4 stars Asian hotels. Saw cost cutting in facilities all over the place since our last visit few years ago.
Reviewed October 20, 2017
5.6
ROBERT from Australia
Family with young children
Superior Suite
Stayed 5 nights in October 2017
Staff do not care!”
Pros - great vibe and ambiance Cons - worn out, needs a revamp. Front staff are terrible. After being out all day, our room wasn't made up (5.30pm) The front desk told me it was normally! What a load of rubbish as turn down service normally occurred at 6-7.
Reviewed October 08, 2017
10.0
Janah from Australia
Business traveler
Superior Room
Stayed 3 nights in August 2017
Exceptional”
Wouldn't be able to fault the service, but my Agoda .com got me a good deal but failed to send me a confirmation a week before stay which made me feel stressed.
Reviewed August 29, 2017
6.4
Hoe from Malaysia
Family with teens
3 Bedroom Suite
Stayed 1 night in August 2017
Service was bad”
Room was perfect and spacious however service was really slow and bad. Basically you have to rush them for everything from the moment we checked in till checked out.
Reviewed August 22, 2017
12345
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