Pan Pacific Melbourne
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 Pan Pacific Melbourne
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9.0
Exceptional
8.7% this month
/10
(4726 reviews)See what guests said
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9.0
Exceptional
Location rating score
Exceptional location - 400 meters from city center
Popular neighborhood
  • Melbourne Aquarium830 m
  • National Gallery of Victoria1.64 km
  • Federation Square1.8 km
  • Emporium Melbourne1.82 km
  • Shrine of Remembrance2.07 km
  • Queen Victoria Market2.12 km
  • State Library of Victoria2.18 km
  • Old Melbourne Gaol2.36 km
  • Melbourne Cricket Ground2.92 km
  • Melbourne Museum3.05 km
  • Newly renovated
    Free Wi-Fi

    Pan Pacific Melbourne

    2 Convention Centre Place, Melbourne CBD, Melbourne, Australia - See map

    This property is in high demand!

    Booked 105 times | 10 travelers are looking at this property right now

    "Breakfasts are the best ! Freshly juiced orange juice ,carrot and celery juice and watermelon juice-great stuff ! And all the other stuff too !"
    Thomas W. - 13 November 2018
    Exceptional reputation
    Recommended by 96% of guests
    Fantastic breakfast
    95% positive mentions
    Exceptional cleanliness
    9.2 rating for cleanliness
    Exceptional service
    9.1 rating for service
    • 790 meters to public transportation

    • Airport transfer

    • Located in heart of Melbourne

    • Free Wi-Fi in all rooms!

    • Air conditioning

    Cheaper than 97% of all properties in Melbourne in the last 24 hoursCompared to 6,134 Melbourne properties at Agoda for various dates
    Property ranking|Compared to 6,134 Melbourne properties
    See all rankings
    Value for money score
    8.6/10
    Service score
    9.1/10
    Cleanliness score
    9.2/10
    Room comfort score
    9.0/10
    Better than
    99
    %
    of Melbourne properties
    Better than
    99
    %
    of Melbourne properties
    Better than
    99
    %
    of Melbourne properties
    Better than
    99
    %
    of Melbourne properties
    Value for money8.6
    Distance to city center1 Km
    Location rating9.0
    Nearest airportEssendon Airport (MEB)
    Distance to airport11.9 km

    Rooms available at Pan Pacific Melbourne

    9.0
    Excellent
    Room comfort & quality
    Yarra Suite
    Yarra Suite
    ...
    • Room size: 85 m²/915 ft²
    • City view
    • 1 king bed
    Enter dates to see prices
    Special Offer - Two-Bedroom Suite Family Package
    Special Offer - Two-Bedroom Suite Family Package
    ...
    • Room size: 82 m²/883 ft²
    • 2 bathrooms
    • 1 king bed or 2 single beds
    Enter dates to see prices
    2-Bedroom City Skyline View Suite
    2-Bedroom City Skyline View Suite
    ...
    • City view
    • Non-smoking
    • 1 king bed & 1 king bed or ...
    Enter dates to see prices
    Pacific Club King
    Pacific Club King
    ...
    • River view
    • Non-smoking
    • 1 king bed
    Enter dates to see prices
    2-Bedroom Bay View Suite
    2-Bedroom Bay View Suite
    ...
    • Harbor view
    • Non-smoking
    • 1 king bed & 1 king bed or ...
    Enter dates to see prices
    Premier King City Skyline View Room
    Premier King City Skyline View Room
    ...
    • City view
    • Non-smoking
    • 1 king bed
    Enter dates to see prices
    Panoramic Suite
    Panoramic Suite
    ...
    • City view
    • Non-smoking
    • 1 king bed
    Enter dates to see prices
    Deluxe King
    Deluxe King
    ...
    • Non-smoking
    • Shower and bathtub
    • 1 king bed
    Enter dates to see prices
    Double Premier Room
    Double Premier Room
    ...
    • Room size: 38 m²/409 ft²
    Enter dates to see prices
    Family Queen Room
    Family Queen Room
    ...
    • Non-smoking
    • Shower and bathtub
    • 1 single bed and 1 queen be...
    Enter dates to see prices

    What people love about Pan Pacific Melbourne

    • 10.0
      Exceptional
      Location

      "Hotel is great, location is next to DFO and Melbourne Convention Centre in South Wharf."

      Rosana

      |

      9 January 2019

    • 10.0
      Exceptional
      Staff 

      "Pros Breakfast, helpful staff, pillow menu, location and amazing views."

      Charlotte

      |

      7 January 2019

    • 10.0
      Exceptional

      "The moment we step inside you can feel the atmosphere of a welcoming spirit of Pan Pacific."

      efren

      |

      6 January 2019

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    More about Pan Pacific Melbourne

    More about Pan Pacific Melbourne

    9.6
    Exceptional

    "Location is excellent."

    Malissa A.

    |

    13 January 2019

    An overview

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    Most talked about facilities

    Breakfast
    154 mentions
    Housekeeping
    57 mentions
    View
    47 mentions
    Swimming Pool
    29 mentions

    What they offer

    10.0
    Exceptional

    "Excellent value for money."

    Jane

    |

    29 December 2018

    View all reviews
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    Nearest essentials

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
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    Food and dining

    Breakfast options

    American
    Continental
    Vegetarian
    Vegan
    Full English/Irish
    Gluten-free

    Restaurants on site

    Dock 37 Bar and Kitchen
    Cuisine:Seafood, Grill/BBQ, Australian
    Menu:Buffet, A-la-carte

    Nearby restaurants

    Australian cuisine
    Australian cuisine
    Caffe Cino
    20 m Australian, Cafe, Gluten Free
    Dock 37 Bar and Kitchen
    50 m Australian
    Aerial South Wharf
    50 m Australian
    Asian cuisine
    Asian cuisine
    BangPop
    150 m Asian, Gluten Free, Thai
    Akachochin
    300 m Asian, Gluten Free, Japanese
    Pud Thai vs Pho
    350 m Asian, Thai, Vietnamese
    Gluten Free
    Gluten Free
    Bohemian Bar & Restaurant
    190 m Gluten Free, Mediterranean, Spanish
    Byblos Bar & Restaurant
    290 m Gluten Free, Lebanese, Mediterranean
    Bar Nacional
    580 m Gluten Free, Mediterranean, Spanish

    What's nearby

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
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    Property's guest policies

    Show less

    Some helpful facts

    Show less

    What guests think of this property

    Overall rating
    9.0
    Exceptional
    From 4726 reviews
    Provided by verified guests of
    Agoda Reviews (1905)Booking.com Reviews (2821)
    Rating via Agoda8.9
    /
    10
    Cleanliness9.2
    Facilities8.8
    Location9.0
    Room comfort and quality9.0
    Service9.1
    Value for money8.6
    High score for Melbourne

    Most helpful reviews for Pan Pacific Melbourne

    Couple
    Stayed 2 nights in July 2019
    Premier King City Skyline View Room
    Exceptional10.0
    ExceptionalExcellent location and service
    Paulfrom ChinaReviewed July 25, 2019
    Family with young children
    Stayed 1 night in July 2019
    Premier King City Skyline View Room
    Exceptional10.0
    nice hotelnice hotel
    Hilmanfrom IndonesiaReviewed July 25, 2019
    Family with young children
    Stayed 2 nights in June 2019
    Family Queen Room
    Exceptional10.0
    Perfect hotel. Best hotel 2019I really like this hotel. We stay 6 nights. We really like this hotel. Surround with shopping mall and resto. Clean 100% Perfect. Location 95%. Next door is big factory outlet and surround with resto. Little bit far away from station. Bedroom very comfort and very clean 100% comfort anf 100% clean. Very good Management, they very profesional, at 5am morning hotel sent me letter after we decided extend our stay, they tell me for keep stay at my room now and no need packing my stuff , they so care and details with customer. Hotel also give me more time for packing even more than check out time, im really appreciate for that . Spacious room. Very nice interior design and modern. I very very recommend this hotel for holiday. And we will come back stay there when we coming again. 100% Love this hotel
    JOHANfrom IndonesiaReviewed July 03, 2019
    Family with teens
    Stayed 5 nights in July 2019
    Family Queen Room
    Exceptional9.2
    Awesome Our stayed at Pan Pacific Melbourne was awesome. The staff were so friendly and very helpful. The view from our room that we stayed that was perfect. I would like to come to stay in this hotel again in the future.
    Ernafrom AustraliaReviewed July 19, 2019
    Family with young children
    Stayed 4 nights in May 2019
    Family Queen Room
    Exceptional9.2
    excellent staystaff was friendly, room was spacious and very clean, breakfast was good, excellent location (near DFO and lots of other restaurants and cafes withing walking distance). overall, it was a memorable stay.
    Indahfrom IndonesiaReviewed June 12, 2019

    Reviews of Pan Pacific Melbourne from real guests

    Overall rating
    9.0
    Exceptional
    From 4726 reviews
    Provided by verified guests of
    Agoda Reviews (1905)Booking.com Reviews (2821)
    Rating via Agoda8.9
    /
    10
    Excellent
    8.7% this month
    Cleanliness9.2
    Facilities8.8
    Location9.0
    Room comfort and quality9.0
    Service9.1
    Value for money8.6
    High score for Melbourne
    Rating
    9+ Exceptional (605)
    8-9 Excellent (243)
    7-8 Very Good (205)
    6-7 Good (57)
    <6 Below Expectation (49)
    Time of the year
    Mar - May (265)
    Jun - Aug (296)
    Sep - Nov (260)
    Dec - Feb (338)
    All guests (1905)
    All room types
    All languages

    Show reviews that mention 

    Showing 1159 verified guest comments
    12345
    10.0
    Exceptional
    Paul from China
    Couple
    Premier King City Skyline View Room
    Stayed 2 nights in July 2019

    Exceptional”

    Excellent location and service

    Reviewed July 25, 2019

    Dear Paul, Thank you very much for posting a review following your recent stay ta Pan Pacific Melbourne. We are truly passionate about delivering exceptional guest experiences and I was very pleased to learn of your great satisfaction with our hotel's standard of service. We are indeed superbly located next to the Melbourne Convention & Exhibition Centre and DFO, close to free tram stops, CBD and the entertainment precinct, and I am very pleased you find it extremely convenient. The team and I greatly appreciate your feedback and we all look forward to your return in the not too distant future. Sincerely, Craig Bonnor General Manager Pan Pacific Melbourne

    Responded July 26, 2019
    Pan Pacific Melbourne
    10.0
    Exceptional
    Hilman from Indonesia
    Family with young children
    Premier King City Skyline View Room
    Stayed 1 night in July 2019

    nice hotel”

    nice hotel

    Reviewed July 25, 2019

    Dear Hilman, Thank you very much for posting a review following your recent stay at Pan Pacific Melbourne. We are truly passionate about delivering exceptional guest experiences and I was very pleased to learn of your great satisfaction with our hotel's standard of service. The team and I greatly appreciate your feedback and we all look forward to your return in the not too distant future. Sincerely, Craig Bonnor General Manager Pan Pacific Melbourne

    Responded July 25, 2019
    Pan Pacific Melbourne
    10.0
    Exceptional
    JOHAN from Indonesia
    Family with young children
    Family Queen Room
    Stayed 2 nights in June 2019

    Perfect hotel. Best hotel 2019”

    I really like this hotel. We stay 6 nights. We really like this hotel. Surround with shopping mall and resto. Clean 100% Perfect. Location 95%. Next door is big factory outlet and surround with resto. Little bit far away from station. Bedroom very comfort and very clean 100% comfort anf 100% clean. Very good Management, they very profesional, at 5am morning hotel sent me letter after we decided extend our stay, they tell me for keep stay at my room now and no need packing my stuff , they so care and details with customer. Hotel also give me more time for packing even more than check out time, im really appreciate for that . Spacious room. Very nice interior design and modern. I very very recommend this hotel for holiday. And we will come back stay there when we coming again. 100% Love this hotel

    Reviewed July 03, 2019

    Dear Johan, Thank you very much for posting a review following your recent stay at Pan Pacific Melbourne. We are truly passionate about delivery exceptional guest experiences and I was very pleased to learn of your great satisfaction with our hotel's standard of service. It is particularly motivating to receive comments like the ones you provided on our staff. Rest assured I will convey your compliments to them. We are indeed superbly located next to DFO, close to free tram stops, CBD and the entertainment precinct, and I am very pleased you find it extremely convenient. The team and I greatly appreciate your feedback and we all look forward to your return in the not too distant future. Sincerely, Craig Bonnor General Manager Pan Pacific Melbourne

    Responded July 04, 2019
    Pan Pacific Melbourne
    9.2
    Exceptional
    Erna from Australia
    Family with teens
    Family Queen Room
    Stayed 5 nights in July 2019

    Awesome ”

    Our stayed at Pan Pacific Melbourne was awesome. The staff were so friendly and very helpful. The view from our room that we stayed that was perfect. I would like to come to stay in this hotel again in the future.

    Reviewed July 19, 2019

    Dear Erna, Thank you very much for posting a review following your recent stay at Pan Pacific Melbourne. We are truly passionate about delivering exceptional guest experiences and I was very pleased to learn of your great satisfaction with our hotel's standard of service. It is particularly motivating to receive comments like the ones you provided on our staff. Rest assured I will convey your compliments to them. The team and I greatly appreciate your feedback and we all look forward to your return in the not too distant future. Sincerely, Craig Bonnor General Manager Pan Pacific Melbourne

    Responded July 22, 2019
    Pan Pacific Melbourne
    9.2
    Exceptional
    Indah from Indonesia
    Family with young children
    Family Queen Room
    Stayed 4 nights in May 2019

    excellent stay”

    staff was friendly, room was spacious and very clean, breakfast was good, excellent location (near DFO and lots of other restaurants and cafes withing walking distance). overall, it was a memorable stay.

    Reviewed June 12, 2019

    Dear Indah, Thank you very much for posting a review following your recent stay at Pan Pacific Melbourne. We are truly passionate about delivering exceptional guest experiences and I was very pleased to learn of your great satisfaction with our hotel's standard of service. It is particularly motivating to receive comments like the ones you provided on our staff. Rest assured I will convey your compliments to them. We are indeed superbly located next to DFO and close to the entertainment precinct, and I am very pleased you find it extremely convenient. The team and I greatly appreciate your feedback and we all look forward to your return in the not too distant future. Sincerely, Craig Bonnor General Manager Pan Pacific Melbourne

    Responded June 12, 2019
    Pan Pacific Melbourne
    8.8
    Excellent
    Elena from Singapore
    Couple
    Deluxe King
    Stayed 3 nights in May 2019

    Awesome Experience with Pan Pacific Melbourne”

    Although the location is not near to Flinder Station, it is within 7 minutes walk to the nearest tram station where you can take a ride to the CBD. The staff here are very helpful and friendly in providing us with the needed directions . Breakfast is good. Thanks for the upgrade to the city view, it was awesome and beautiful. Room is spacious and clean, Indoor slippers are provided only upon request. Will I recommend stay in this hotel? Definitely!

    Reviewed June 02, 2019

    Dear Elena, Thank you very much for posting a review following your recent stay at Pan Pacific Melbourne. We are truly passionate about delivering exceptional guest experiences and I was very pleased to learn of your great satisfaction with our hotel's standard of service. It is particularly motivating to receive comments like the ones you provided on our staff. Rest assured I will convey your compliments to them. We are indeed superbly located close to free tram stops and I am very pleased you find it extremely convenient. The team and I greatly appreciate your feedback and we all look forward to your return in the not too distant future. Sincerely, Craig Bonnor General Manager Pan Pacific Melbourne

    Responded June 12, 2019
    Pan Pacific Melbourne
    8.4
    Excellent
    Eileen from Singapore
    Group
    Family Queen Room
    Stayed 5 nights in May 2019

    Good stay but housekeeping can be improved”

    Booked 2 family rooms for 3 pax each and stayed 5 nights during our melbourne trip. Frontdesk staff, Supriya who attended to us during our check in and check out was very friendly and professional. Was told that we have consumed mini bar item when we did not, Supriya helped us to waive. Advise all to check mini bars items during check in time to avoid unnecessary charges arising from previous guest. Housekeeping staff can be more attentive, only provide supplies for 2 pax when we booked for triple and some items were not replenished or provided (slippers, toothbrush, mineral water) during our stay. Location was ok, 8mins walk to free tram station and 15mins walk to crown casino.

    Reviewed May 23, 2019

    Dear Eileen, Thank you very much for posting your feedback on your recent stay at Pan Pacific Melbourne. We are passionate about delivering exceptional guest experiences and I was delighted to learn that you were happy with our service. It is particularly motivating to receive comments like the ones you provided on our staff. Rest assured I will convey your compliments to Supriya. However, I have noted your comments on our housekeeping standard. We sincerely regret the inconvenience caused. Please be assured our Executive Housekeeper is addressing your comments to prevent any such repetition in the future for our guests’ best interest and to ensure that our guests' experience is of the quality that is expected of the Pan Pacific brand. The team and I greatly appreciate your feedback and we all look forward to your return in the not too distant future. Sincerely, Craig Bonnor General Manager Pan Pacific Melbourne

    Show more
    Pan Pacific Melbourne
    9.6
    Exceptional
    Vina from Malaysia
    Family with teens
    Family Queen Room
    Stayed 7 nights in April 2019

    Enjoyed my stay here”

    Absolutely loved my stay here. The room was spacious and clean. Hotel was close to the free tram zone, casino, mall and eateries. You are spoiled for choice in terms of activities. The breakfast was delicious and I loved the choices of coffee you can order. Got a room with a perfect view, it was half city and half dock. Perhaps my only complaint would be housekeeping because they always do not replenish the towels and toiletries for 3 guests. I had to call service one nearly everyday to request for more. For a 5 star hotel, the housekeeping is very unprofessional. This was my only dissatisfaction about the hotel.

    Reviewed May 08, 2019

    Dear Vina, Thank you very much for posting your feedback on your recent stay at Pan Pacific Melbourne. We are passionate about delivering exceptional guest experiences and I was delighted to learn that you were very happy with our service. We are indeed superbly located next to DFO, close to free tram stop, Crown Casino and the entertainment precinct, and I am very pleased you find it extremely convenient. However, I have noted your comments on our housekeeping standards and we deeply regret the inconvenience and disappointment caused. I would like to assure you this is not the typical guest experience that we deliver. Please be assured our Executive Housekeeper is addressing your comments to prevent any such repetition in the future for our guests’ best interest. The team and I greatly appreciate your feedback and we all look forward to your return in the not too distant future. Sincerely, Craig Bonnor General Manager Pan Pacific Melbourne

    Show more
    Pan Pacific Melbourne
    9.2
    Exceptional
    CHING from Hong Kong
    Couple
    Family Queen Room
    Stayed 2 nights in May 2019

    Great breakfast, discounted car parking”

    Location is the only flaw , which 5~10 mins walk from stations, but close to crown casino. You can enjoy aus25 (50%off) car parking discount per 24hrs which is great. Breakfast buffets choices are international and plenty of choices, better than spending aus30 outside for normal one. Room is spacious and wide window with view. The best is they provide many electric holes (over 8 some with usb pod) for chargers in room.

    Reviewed May 06, 2019

    Dear Ching, Thank you so much for taking the time to review your recent stay at Pan Pacific Melbourne. I was delighted to see that you enjoyed your stay and had a wonderful time, particularly enjoying our breakfast and our spacious and clean rooms. Once again, thank you for your feedback and we look forward to welcoming you back to the Pan Pacific Melbourne in the not too distant future! Sincerely, Supriya Rana Guest Relations Supervisor Pan Pacific Melbourne

    Responded May 08, 2019
    Pan Pacific Melbourne
    10.0
    Exceptional
    Prakash from Singapore
    Family with young children
    Family Queen Room
    Stayed 7 nights in April 2019

    Excellent Stay”

    Good spread at breakfast. Child Friendly. Rooms were large and comfortable. Luxurious. Sleep was good. Service was excellent. Carpark at the Convention centre was convenient. Shopping at DFO was great.

    Reviewed May 02, 2019

    Dear Prakash, Thank you so much for taking the time to review your recent stay at Pan Pacific Melbourne. I was delighted to see that you enjoyed your stay and had a wonderful time, particularly enjoying our breakfasts and child-friendly amenities! Once again, thank you for your feedback and we look forward to welcoming you back to the Pan Pacific Melbourne in the not too distant future. Sincerely, Supriya Rana Guest Relations Supervisor Pan Pacific Melbourne

    Responded May 07, 2019
    Pan Pacific Melbourne
    10.0
    Exceptional
    To from Hong Kong
    Family with young children
    2-Bedroom Bay View Suite
    Stayed 3 nights in April 2019

    Wonderful stay with kids - two bedrooms ”

    Downstair is DFO outlet which is very convenient . but the carpark need to pay for parking AUD 24. Breakfast is super nice and the room are clean and comfy. The bed is a bit too soft for me but still fine. I love the place

    Reviewed April 29, 2019

    Dear To, Thank you so much for taking the time to review your recent stay at Pan Pacific Melbourne. I was delighted to see that you enjoyed your stay and had a wonderful time. Once again, thank you for your feedback and we look forward to welcoming you back to the Pan Pacific Melbourne in the not too distant future! Sincerely, Supriya Rana Guest Relations Supervisor Pan Pacific Melbourne

    Responded May 02, 2019
    Pan Pacific Melbourne
    10.0
    Exceptional
    WAI from Hong Kong
    Family with teens
    Family Queen Room
    Stayed 4 nights in June 2019

    Whole-hearted 5 star services ”

    My trip to Melbourne is to celebrate my 23rd wedding anniversary. However, after 2 days sightseeing, my daughter aged 15 started to have high fever for 2 days. When we need help, Pan pacific really provide their greatest support to us. That’s what 5-star hotel meant to be. Thank you for the whole-hearted services of Mr. Craig Bonnor and his team, especially Ms Supriya who managed to call the doctor to come to our room for consultation, asked conceige to buy us medicine, managed to send breakfast & food to our room etc....etc.... Thank you for your care & thank you for your patience & thank you for your smiley face to comfort us. Thank you 🙏🏻

    Reviewed July 04, 2019

    Thank you very much for posting a review following your recent 23rd wedding anniversary stay at Pan Pacific Melbourne. We are truly passionate about delivering exceptional guest experiences and I was very pleased to learn of your great satisfaction with our hotel's standard of service. It is particularly motivating to receive comments like the ones you provided on our staff. Rest assured I will convey your compliments to Supriya and the team. We greatly appreciate your feedback and we all look forward to your return in the not too distant future. Sincerely, Craig Bonnor General Manager Pan Pacific Melbourne

    Responded July 09, 2019
    Pan Pacific Melbourne
    10.0
    Exceptional
    Atchareeya from Australia
    Couple
    2-Bedroom City Skyline View Suite
    Stayed 1 night in March 2019

    Loves it”

    My favourite hotel in Melbourne staffs are out standing accepted food & beverage staffs knocked on my door and told me I supposed to be checking out

    Reviewed July 13, 2019

    Dear Atchareeya, Thank you very much for posting your feedback on your stay at Pan Pacific Melbourne. We are passionate about delivering exceptional guest experiences and I was delighted to learn that you were very happy with our service I greatly appreciate receiving your comments on our staff. Rest assured I have already shared it with the team as it is is particularly motivating for them to receive comments like the ones you provided. However, I have noted your comments that our F&B staff knocked on your door and told you you were supposed to check-out. We deeply regret the inconvenience and disappointment caused. Please be assured our F&B leadership team is addressing your comments to prevent any such repetition in the future for our guests’ best interest. The team and I greatly appreciate your feedback and we all look forward to your return in the not too distant future. Sincerely, Craig Bonnor General Manager Pan Pacific Melbourne

    Show more
    Pan Pacific Melbourne
    10.0
    Exceptional
    Atchareeya from Australia
    Couple
    Premier King City Skyline View Room
    Stayed 1 night in March 2019

    Exceptional”

    My favourite hotel in Melbourne

    Reviewed July 13, 2019

    Dear Atchareeya, Thank you very much for posting a review following your stay at Pan Pacific Melbourne. We are truly passionate about delivering exceptional guest experiences and I was very pleased to learn of your great satisfaction with our hotel's standard of service. The team and I greatly appreciate your feedback and we all look forward to your return in the not too distant future. Sincerely, Craig Bonnor General Manager Pan Pacific Melbourne

    Responded July 15, 2019
    Pan Pacific Melbourne
    8.8
    Excellent
    Jennifer
    Couple
    Pacific Club King
    Stayed 1 night in March 2019

    A BREAK AWAY”

    NICE HOTEL BUT WAS NOT IMPRESSED WITH THE EXECUTIVE LOUNGE, THERE WAS NOT MUCH FOOD AND VARIETY WAS POOR, LIQUOR WAS FINE BUT BREAKFAST DOWN STAIRS WAS A REAL WINNER AND STAFF IN THE LOUNGE WERE NEVER AROUND EITHER OUR SUITE WAS LOVELY BUT IT WASN'T THAT CHEAP, YOU BE THE JUDGE

    Reviewed March 05, 2019

    Dear Jennifer, Thank you very much for posting a review following your stay at Pan Pacific Melbourne. I have noted your comments on your lounge experience and lack of variety during the evening service. We sincerely regret the disappointment and inconvenience caused. I would like to assure you this is not the typical guest experience that we deliver. Rest assured I will personally address your comments with the Executive Chef and Pacific Club Manager to ensure appropriate action is taken to prevent any such repetition in the future for our guests’ best interest and to ensure that our guests' experience is of the quality that is expected of the Pan Pacific brand. Once again, please accept our deepest regret. We do hope we will have the pleasure of welcoming you back to Pan Pacific Melbourne in the not too distant future. Sincerely, Craig Bonnor General Manager Pan Pacific Melbourne

    Show more
    Pan Pacific Melbourne
    9.6
    Exceptional
    David from Australia
    Couple
    Family Queen Room
    Stayed 4 nights in February 2019

    Amazing Hotel”

    Travelled here with my Mum for her birthday, rooms we're immaculate, awesome views. The staff in the lounge we're very patient and friendly.

    Reviewed July 21, 2019

    Dear David, Thank you very much for posting a review following your mum's birthday stay at Pan Pacific Melbourne. We are truly passionate about delivering exceptional guest experiences and I was very pleased to learn of your great satisfaction with our hotel's standard of service. It is particularly motivating to receive comments like the ones you provided on our staff. Rest assured I will convey your compliments to the Pacific Club Lounge team. The team and I greatly appreciate your feedback and we all look forward to your return in the not too distant future. Sincerely, Craig Bonnor General Manager Pan Pacific Melbourne

    Responded July 22, 2019
    Pan Pacific Melbourne
    8.0
    Excellent
    Philip from Australia
    Solo traveler
    Premier King City Skyline View Room
    Stayed 1 night in June 2019

    Very good”

    Staff and service were perfect! Only thing is no milk for tea and coffee and the battery’s where flat in the remote for TV on both occasions

    Reviewed July 01, 2019

    Dear Philip, Thank you very much for posting your feedback on your recent stay at Pan Pacific Melbourne. I was delighted to learn that you were happy with our service. It is particularly motivating to receive comments like the ones you provided on our staff. Rest assured I will convey your compliments to them. However I have noted your comments that milk wasn't provided and the batteries in the TV remote control were flat. We deeply regret the inconvenience and disappointment caused. Please be assured our Executive Housekeeper and Chief Engineer are addressing your comments to prevent any such repetition in the future for our guests' best interest. The team and I greatly appreciate your feedback and we all look forward to your return in the not too distant future. Sincerely, Craig Bonnor General Manager Pan Pacific Melbourne

    Show more
    Pan Pacific Melbourne
    9.6
    Exceptional
    Yew from Singapore
    Couple
    Premier King City Skyline View Room
    Stayed 2 nights in June 2019

    Excellent location”

    This hotel is located just beside the South Wharf DFO. Room was very clean and with fantastic city view. Service was great as Staff were very friendly. They even provided a weighing scale for us to weigh our luggage as we suspected that we shopped too much and exceeded the weight limit for our luggage. Valet parking service available too, for AUD$59. Overall, this is an excellent hotel in our opinion.

    Reviewed June 25, 2019

    Dear Yew, Thank you very much for posting a review following your recent stay at Pan Pacific Melbourne. We are truly passionate about delivering exceptional guest experiences and I was very pleased to learn of your great satisfaction with our hotel's standard of service. It is particularly motivating to receive comments like the ones you provided on our staff. Rest assured I will convey your compliments to them. We are indeed superbly located next to DFO and close to the entertainment precinct, and I am very pleased you find it extremely convenient. The team and I greatly appreciate your feedback and we all look forward to your return in the not too distant future. Sincerely, Craig Bonnor General Manager Pan Pacific Melbourne

    Responded June 25, 2019
    Pan Pacific Melbourne
    7.2
    Very good
    Pranajaya from Singapore
    Family with young children
    Family Queen Room
    Stayed 1 night in June 2019

    Didn't expect it to be the way it is”

    Checked in late as we had a 10 hour drive. Check in was great. Oliver was amazing. Booked 2 rooms, one of the room blew heater even though the temperature was 18. NO maintenance at night. It was too tiring to move to another room, so they gave us a FAN. Breakfast was another bad experience. Staff in the restaurant doesn't seem to know what she's talking about. When asked to check, she never came back with an answer and it creates a miss communication with the front desk when we checked out. Thank God for Oliver who cleared it up swiftly. I think Novotel just opposite this hotel is much better

    Reviewed June 10, 2019

    Dear Pranajaya, Thank you very much for posting your feedback. It is particularly motivating to receive comments like the ones you provided on our staff. Rest assured I will convey your compliments to Oliver. However, I have noted your comments that maintenance wasn't available to fix the room temperature, and your breakfast & check-out experience. We sincerely regret the inconvenience and disappointment caused. Please be assured our Chief Engineer & F&B Leadership Team are addressing your comments to prevent any such repetition in the future for our guests’ best interest and to ensure that our guests’ best interest and to ensure that our guests' experience is of the quality that is expected of the Pan Pacific brand. Once again, please accept our deepest regret. We do hope we will have the pleasure of welcoming you back in the not too distant future to experience the five star standard we pride ourselves on. Sincerely, Craig Bonnor General Manager Pan Pacific Melbourne

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    Pan Pacific Melbourne
    10.0
    Exceptional
    DONGMING
    Couple
    Premier King City Skyline View Room
    Stayed 2 nights in May 2019

    THE BED IS SOOOOOO COMFORTABLE”

    The room is nice. You could have a good view of the sunrise Melbourne and sunset Melbourne just sitting next to the window. Most of all, their bed is sooooooo comfortable that I have really good sleep for two nights.

    Reviewed May 21, 2019

    Thank you very much for posting a review following your recent stay at Pan Pacific Melbourne. We are truly passionate about delivering exceptional guest experiences and I was very pleased to learn of your great satisfaction with our hotels' standard of service. The team and I greatly appreciate your feedback and we all look forward to your return in the not too distant future. Sincerely, Craig Bonnor General Manager Pan Pacific Melbourne

    Responded May 23, 2019
    Pan Pacific Melbourne
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    Pan Pacific Melbourne
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    • Exceptional location
    • Melbourne Aquarium
    • Southern Cross Railway Station is within 0.79 km