9.0

Exceptional
/10
(3,979 reviews)See what guests said
Highly rated by guests – 90% would recommend
View111
Breakfast83
Housekeeping56
See map

9.0

Exceptional

Location rating score

Exceptional location - 400 meters from city center
Popular neighborhood
Popular landmarks
SEA LIFE Melbourne Aquarium 830 m
Eureka Skydeck 1.3 km
National Gallery of Victoria 1.6 km
Block Arcade 1.7 km
Queen Victoria Market 2.0 km
Shrine of Remembrance 2.1 km
Royal Botanic Gardens Victoria 2.3 km
Melbourne Cricket Ground (MCG) 2.8 km
Melbourne Museum 3.1 km
Melbourne Zoo 4.6 km
Nearby landmarks
DFO South Wharf 70 m
Melbourne Maritime Museum 190 m
Melbourne Convention and Exhibition Centre 190 m
South Wharf Retail Car Park 200 m
Seafarers Bridge 200 m
Polly Woodside - Melbourne's Tall Ship Story 250 m
Exhibition Centre Underground Parking 300 m
Mission to Seafarers 320 m
Kangan Institute 400 m
World Trade Centre 430 m
Pan Pacific Melbourne

"Excellent location, next to factory outlet and 10 min walk to the casino"

Parkson - 21 July 2020
Yarra Suite - Bedroom Pan Pacific Melbourne
Lobby Pan Pacific Melbourne
Fitness center Pan Pacific Melbourne
See all 56 photos
Removed from saved list
Free Wi-Fi

Pan Pacific Melbourne

2 Convention Centre Place , Melbourne CBD, Melbourne, Australia, 3000 - See map
Property highlights
Hygiene Plus
This property has self-selected and self-certified the hygiene measures
Learn more
Close to SEA LIFE Melbourne Aquarium
Within 830 m of property
Attention

This property is in high demand!

6 travelers have booked today.

Hygiene Plus
This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
See all amenities
Preventative Equipment
Hand sanitizer
Free face masks
Health and Medical
First aid kit
  • 350 meters to public transportation

  • Airport transfer

  • Located in heart of Melbourne

  • Free Wi-Fi in all rooms!

  • Daily housekeeping

Your dates are popular among travelersUsers are booking a place in Melbourne every 23 minutes on Agoda.com
Value for money8.6
Distance to city center1 km
Location rating9.0
Nearest airportEssendon Airport (MEB)
Distance to airport11.9 km

Rooms available at Pan Pacific Melbourne

Excellent
Room comfort & quality
9.0
2-Bedroom City Skyline View Suite
...
  • Room size: 76 m²/818 ft²
  • City view
  • 1 king bed & 1 king bed or ...
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2-Bedroom Bay View Suite
...
  • Room size: 76 m²/818 ft²
  • Harbor view
  • 1 king bed & 1 king bed or ...
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Special Offer - Two-Bedroom Suite Family Package
...
  • Room size: 76 m²/818 ft²
  • 2 bathrooms
  • 2 single beds & 1 king bed
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Pacific Club King
...
  • Room size: 38 m²/409 ft²
  • River view
  • 1 king bed
Enter dates to see prices
Yarra Suite
...
  • Room size: 76 m²/818 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Premier King City Skyline View Room
...
  • Room size: 38 m²/409 ft²
  • City view
  • 1 king bed
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Panoramic Suite with Club Lounge Access
...
  • Room size: 68 m²/732 ft²
  • 2 bathrooms
  • 1 king bed
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Deluxe Twin
...
  • Room size: 38 m²/409 ft²
  • Non-smoking
  • 2 single beds
Enter dates to see prices
Yarra Suite with Club Lounge Access
...
  • Room size: 76 m²/818 ft²
  • 2 bathrooms
  • 1 king bed
Enter dates to see prices
Deluxe King
...
  • Room size: 38 m²/409 ft²
  • Non-smoking
  • 1 king bed
Enter dates to see prices

Frequently asked questions

What time is check-in and check-out at Pan Pacific Melbourne?

Check-in is from 03:00 PM, and check-out is until 11:00 AM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to Pan Pacific Melbourne?

Pan Pacific Melbourne is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind with the additional charge of 110 AUD. Just use the "Let us know what you need" section of the booking page to let the hotel know you want a ride, and they will contact you via the Agoda messaging service. A stay at Pan Pacific Melbourne also comes with easy access to the neighborhoods around the hotel through the convenient shuttle service offered at the hotel. For those who wish to drive their own cars, Pan Pacific Melbourne has a car park that's close to the hotel. Parking is available for a fee of 59 AUD per day. You can drive in and park yourself, or use valet service offered at the hotel. If you're looking for an easy way to get around Melbourne with private transportation, the hotel can arrange both taxis or car rental.

Is breakfast offered at Pan Pacific Melbourne?

Start your mornings right, with the à la carte, continental and buffet breakfast options offered at Pan Pacific Melbourne. A selection of food types including western and full american breakfast options is available for guests. There's an additional charge of 39 AUD for adults and 19 AUD for children if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the hotel.

What are my dining options at Pan Pacific Melbourne?

Pan Pacific Melbourne features an on-site restaurant for your dining convenience. Meals served include breakfast and dinner. You can pick and choose from a wide array of cuisines including international and western. Dishes are served in a la carte during opening hours. Light meal like soup, coffee or tea and desserts are served using only quality ingredients. To meet any special dietary requirements, vegetarian diet is prepared with the utmost care and attention.

Can special events be hosted at Pan Pacific Melbourne?

You may choose an indoor venue for your special gathering. Large events and gatherings such as weddings, private events and engagements can be hosted at Pan Pacific Melbourne. Small or intimate events like honeymoons can also be accomodated. Audio-visual equipment service is offered to help your event go smoothly.

Can business events be hosted at Pan Pacific Melbourne?

On-site venues and convenient event services make Pan Pacific Melbourne an ideal choice for hosting events such as seminars, corporate events, conferences and meetings. All available venues come in different styles and sizes and can accommodate up to 40 people. An extensive range of facilities and services including projector or LED display, free Wi-Fi, meeting stationery and audio-visual equipment is available to help your business meeting or event a successful one.

What is the smoking policy at Pan Pacific Melbourne?

Pan Pacific Melbourne does not permit smoking in any of its rooms, but allows smoking in designated areas.

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Explore the neighborhood

What people love about Pan Pacific Melbourne

  • 10.0

    Exceptional
    Location

    "The hotel is in a good location and price is reasonable."

    Hengjiang

    |

    7 October 2019

  • 8.4

    Excellent
    Location

    "The hotel is next to DFS which is good for shopping"

    Phailin

    |

    15 September 2019

  • 10.0

    Exceptional

    "Rooms have a good view of the yarra river!"

    Philip

    |

    6 September 2019

Property ranking|Compared to 3,100 Melbourne properties
See all rankings
Room comfort score
9/10
Service score
9.1/10
Cleanliness score
9.2/10
Value for money score
8.6/10
Better than
99
%
of Melbourne properties
Better than
98
%
of Melbourne properties
Better than
98
%
of Melbourne properties
Better than
97
%
of Melbourne properties
Up to 30% off with Agoda Insider Deals!

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Overall rating:

9.0

Exceptional
3,979 reviews
Cleanliness
9.2
Facilities
8.7
Location
9.0
Read all reviews >
What travelers say they love:
I will highly recommend it to who want to stay in Melbourne.
Hengjiang from China
Family with older children
More about Pan Pacific Melbourne

More about Pan Pacific Melbourne

Pan Pacific Melbourne is one of the city’s finest premium hotels, with 396 spacious guest rooms and suites, featuring spectacular views of the city skyline, Yarra River or Port Phillip Bay. All rooms and suites boast deep soaking bathtubs and separate shower, floor-to-ceiling windows and luxurious king size beds.

Situated in a prime city location in South Wharf – a vibrant riverside precinct – with 15 unique restaurants and bars on the hotel’s doorstep. Indulging in retail therapy is always an option with Direct Factory Outlet (DFO) South Wharf right next door, where you’ll find Australian and international brands up to 70% off. Plus, Melbourne’s most famous attractions and landmarks are within easy walking distance, or the city centre is just a free tram ride away.

Guests can enjoy complimentary Wi-Fi and access to the 24-hour fitness centre. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include coffee/tea makers, a hairdryer, bathrobes, slippers and toiletries.

Book a Pacific Club room and enjoy exclusive access to the Pacific Club Lounge. You’ll savour complimentary daily breakfast, pre-dinner drinks and canapés, all-day refreshments and spectacular views of the city that will make an unforgettable Melbourne experience.

As always, Pan Pacific Melbourne’s first priority is the safety and wellbeing of its employees, guests and the community. In line with guidelines issued by the Australian Government Department of Health, we have increased our cleaning protocols of public spaces and guest rooms. Please visit our website for more details. The Pacific Club Lounge remains closed until further notice. Guests who book a Club Room, Suite or package including Club privileges, will be able to enjoy the offering (breakfast, evening drinks and canapés) from the privacy of their room. Dock 37 Bar and Kitchen, Café Orr and our fitness centre remain closed. 24 hour In Room Dining is still available to all in house guests. Guests with breakfast included can follow the instructions provided upon check in. We thank you for your patience and understanding during this time.

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Amenities and facilities
Excellent
Facilities

8.7

Most talked about facilities

Breakfast

154 mentions

Housekeeping

57 mentions

View

47 mentions

Swimming Pool

29 mentions

Languages spoken

  • English
  • Arabic
  • Chinese [Cantonese]
  • Chinese [Mandarin]
  • Dutch
  • Filipino
  • French
  • German
  • Hindi
  • Indonesian
  • Italian
  • Japanese
  • Korean
  • Latvian
  • Polish
  • Portuguese
  • Russian
  • Sinhala
  • Spanish
  • Thai
  • Turkish
  • Vietnamese

Internet access

  • Free Wi-Fi in all rooms!
  • Wi-Fi in public areas

Things to do, ways to relax

  • Casino
  • Fitness center
  • Ticket services
  • Tours

Cleanliness and safety

  • Anti-viral cleaning products
  • Cashless payment service
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Face coverings on staff
  • First aid kit
  • Free face masks
  • Hand sanitizer
  • Hotel room service app
  • Hot water linen and laundry washing
  • Physical distancing of at least 1 meter
  • Professional-grade sanitizing services
  • Protective screens in common areas
  • Rooms sanitized between stays
  • Safe dining setup
  • Sanitized kitchen and tableware items
  • Shared stationery removed
  • Staff trained in safety protocol
  • Temperature check for guests and staff

Dining, drinking, and snacking

  • Bar
  • Coffee shop
  • Restaurants
  • Room service [24-hour]

Services and conveniences

  • Cash withdrawal
  • Concierge
  • Contactless check-in/out
  • Convenience store
  • Daily housekeeping
  • Doorman
  • Dry cleaning
  • Elevator
  • Facilities for disabled guests
  • Food delivery
  • Laundry service
  • Luggage storage
  • Safety deposit boxes
  • Shops
  • Smoke-free property
  • Smoking area
  • Wheelchair accessible

For the kids

  • Babysitting service
  • Family room

Land sports

  • Golf course (within 3 km)

Access

  • Check-in/out [express]
  • Check-in [24-hour]
  • Front desk [24-hour]
  • Pets allowed
  • Security [24-hour]

Getting around

  • Airport transfer
  • Car park [charges apply]
  • Car park [nearby]
  • Rental car
  • Shuttle service
  • Taxi service
  • Valet parking

Available in all rooms

  • Air conditioning
  • Blackout curtains
  • Coffee/tea maker
  • Daily housekeeping
  • Desk
  • Free bottled water
  • Hair dryer
  • In-room safe box
  • Ironing facilities
  • LAN Internet in room [charges apply]
  • LAN Internet in room [free]
  • Mini bar
  • Non-smoking
  • On-demand movies
  • Private bathroom
  • Refrigerator
  • Satellite/cable channels
  • Slippers
  • Telephone
  • Toiletries
  • Wi-Fi [charges apply]
Food and dining
Breakfast options
  • American
  • Continental
  • Vegetarian
  • Vegan
  • Full English/Irish
  • Gluten-free
Restaurants on site

Dock 37 Bar and Kitchen

  • Cuisine: Seafood, Grill/BBQ, Australian
  • Menu: Buffet, A-la-carte
Location
2 Convention Centre Place , Melbourne CBD, Melbourne, Australia, 3000
Excellent
Location

9.0

Airports

  • Essendon Airport (MEB)
    11.9 km
  • Melbourne Airport (MEL)
    19.9 km

Hospital or clinic

  • Capsule Pharmacy
    500 m

Shopping

  • Block Arcade
    1.7 km

Convenience store

  • On-site

Cash withdrawal

  • ATM on-site
What's nearby

Popular landmarks

  • SEA LIFE Melbourne Aquarium
    830 m
  • Eureka Skydeck
    1.3 km
  • National Gallery of Victoria
    1.6 km
  • Block Arcade
    1.7 km
  • Queen Victoria Market
    2.0 km
  • Shrine of Remembrance
    2.1 km
  • Royal Botanic Gardens Victoria
    2.3 km
  • Melbourne Cricket Ground (MCG)
    2.8 km
  • Melbourne Museum
    3.1 km
  • Melbourne Zoo
    4.6 km

Nearby landmarks

  • DFO South Wharf
    70 m
  • Melbourne Maritime Museum
    190 m
  • Melbourne Convention and Exhibition Centre
    190 m
  • South Wharf Retail Car Park
    200 m
  • Seafarers Bridge
    200 m
  • Polly Woodside - Melbourne's Tall Ship Story
    250 m
  • Exhibition Centre Underground Parking
    300 m
  • Mission to Seafarers
    320 m
  • Kangan Institute
    400 m
  • World Trade Centre
    430 m
Distances shown are straight-line distances on the map. Actual travel distances may vary.
Property policies
Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

All children are welcome.

Infant 0-1 year(s)
Stay for free if using existing bedding.
Baby cot/crib available upon request
Children 2-13 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 14 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • When booking more than 5 rooms, different policies and additional supplements may apply.
Some helpful facts

Check-in/Check-out

  • Check-in from15:00
  • Check-out until11:00

Getting around

  • Airport transfer fee110 AUD
  • Distance from city center1 km
  • Travel time to airport (minutes)30

Extras

  • Breakfast charge (unless included in room price)39 AUD
  • Daily Internet/Wi-Fi fee0 AUD

The property

  • Local Tax ID/ Rental License75118585792
  • Non-smoking rooms/floorsyes
  • Number of bars/lounges1
  • Number of floors15
  • Number of restaurants1
  • Number of rooms 396
  • Room voltage240
  • Year property opened2009
  • Most recent renovation2018

Parking

  • Daily parking fee59 AUD

Reviews of Pan Pacific Melbourne from real guests

Provided by verified guests of Agoda
8.9
/
10
Cleanliness9.2
Facilities8.7
Location9.0
Room comfort and quality9.0
Service9.1
Value for money8.6
High score for Melbourne
Rating
9+ Exceptional (630)
8-9 Excellent (256)
7-8 Very Good (207)
6-7 Good (59)
<6 Below Expectation (51)
Time of the year
Mar - May (270)
Jun - Aug (299)
Sep - Nov (263)
Dec - Feb (371)
Don't miss out!Users are booking a place in Melbourne every 23 minutes on Agoda.com
All guests (2,057)
All room types
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Show reviews that mention 

Showing 1,203 verified guest comments
12345
10.0
Exceptional
Paul from China
Couple
Premier King City Skyline View Room
Stayed 2 nights in July 2019

Exceptional”

Excellent location and service

Reviewed July 25, 2019

See room deals

Dear Paul, Thank you very much for posting a review following your recent stay ta Pan Pacific Melbourne. We are truly passionate about delivering exceptional guest experiences and I was very pleased to learn of your great satisfaction with our hotel's standard of service. We are indeed superbly located next to the Melbourne Convention & Exhibition Centre and DFO, close to free tram stops, CBD and the entertainment precinct, and I am very pleased you find it extremely convenient. The team and I greatly appreciate your feedback and we all look forward to your return in the not too distant future. Sincerely, Craig Bonnor General Manager Pan Pacific Melbourne

Responded July 26, 2019
Pan Pacific Melbourne
10.0
Exceptional
Hilman from Indonesia
Family with young children
Premier King City Skyline View Room
Stayed 1 night in July 2019

nice hotel”

nice hotel

Reviewed July 25, 2019

See room deals

Dear Hilman, Thank you very much for posting a review following your recent stay at Pan Pacific Melbourne. We are truly passionate about delivering exceptional guest experiences and I was very pleased to learn of your great satisfaction with our hotel's standard of service. The team and I greatly appreciate your feedback and we all look forward to your return in the not too distant future. Sincerely, Craig Bonnor General Manager Pan Pacific Melbourne

Responded July 25, 2019
Pan Pacific Melbourne
10.0
Exceptional
JOHAN from Indonesia
Family with young children
Family Queen Room
Stayed 2 nights in June 2019

Perfect hotel. Best hotel 2019”

I really like this hotel. We stay 6 nights. We really like this hotel. Surround with shopping mall and resto. Clean 100% Perfect. Location 95%. Next door is big factory outlet and surround with resto. Little bit far away from station. Bedroom very comfort and very clean 100% comfort anf 100% clean. Very good Management, they very profesional, at 5am morning hotel sent me letter after we decided extend our stay, they tell me for keep stay at my room now and no need packing my stuff , they so care and details with customer. Hotel also give me more time for packing even more than check out time, im really appreciate for that . Spacious room. Very nice interior design and modern. I very very recommend this hotel for holiday. And we will come back stay there when we coming again. 100% Love this hotel

Reviewed July 03, 2019

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Dear Johan, Thank you very much for posting a review following your recent stay at Pan Pacific Melbourne. We are truly passionate about delivery exceptional guest experiences and I was very pleased to learn of your great satisfaction with our hotel's standard of service. It is particularly motivating to receive comments like the ones you provided on our staff. Rest assured I will convey your compliments to them. We are indeed superbly located next to DFO, close to free tram stops, CBD and the entertainment precinct, and I am very pleased you find it extremely convenient. The team and I greatly appreciate your feedback and we all look forward to your return in the not too distant future. Sincerely, Craig Bonnor General Manager Pan Pacific Melbourne

Responded July 04, 2019
Pan Pacific Melbourne
9.2
Exceptional
Erna from Australia
Family with teens
Family Queen Room
Stayed 5 nights in July 2019

Awesome ”

Our stayed at Pan Pacific Melbourne was awesome. The staff were so friendly and very helpful. The view from our room that we stayed that was perfect. I would like to come to stay in this hotel again in the future.

Reviewed July 19, 2019

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Dear Erna, Thank you very much for posting a review following your recent stay at Pan Pacific Melbourne. We are truly passionate about delivering exceptional guest experiences and I was very pleased to learn of your great satisfaction with our hotel's standard of service. It is particularly motivating to receive comments like the ones you provided on our staff. Rest assured I will convey your compliments to them. The team and I greatly appreciate your feedback and we all look forward to your return in the not too distant future. Sincerely, Craig Bonnor General Manager Pan Pacific Melbourne

Responded July 22, 2019
Pan Pacific Melbourne
9.2
Exceptional
Indah from Indonesia
Family with young children
Family Queen Room
Stayed 4 nights in May 2019

excellent stay”

staff was friendly, room was spacious and very clean, breakfast was good, excellent location (near DFO and lots of other restaurants and cafes withing walking distance). overall, it was a memorable stay.

Reviewed June 12, 2019

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Dear Indah, Thank you very much for posting a review following your recent stay at Pan Pacific Melbourne. We are truly passionate about delivering exceptional guest experiences and I was very pleased to learn of your great satisfaction with our hotel's standard of service. It is particularly motivating to receive comments like the ones you provided on our staff. Rest assured I will convey your compliments to them. We are indeed superbly located next to DFO and close to the entertainment precinct, and I am very pleased you find it extremely convenient. The team and I greatly appreciate your feedback and we all look forward to your return in the not too distant future. Sincerely, Craig Bonnor General Manager Pan Pacific Melbourne

Responded June 12, 2019
Pan Pacific Melbourne
8.8
Excellent
Elena from Singapore
Couple
Deluxe King
Stayed 3 nights in May 2019

Awesome Experience with Pan Pacific Melbourne”

Although the location is not near to Flinder Station, it is within 7 minutes walk to the nearest tram station where you can take a ride to the CBD. The staff here are very helpful and friendly in providing us with the needed directions . Breakfast is good. Thanks for the upgrade to the city view, it was awesome and beautiful. Room is spacious and clean, Indoor slippers are provided only upon request. Will I recommend stay in this hotel? Definitely!

Reviewed June 02, 2019

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Dear Elena, Thank you very much for posting a review following your recent stay at Pan Pacific Melbourne. We are truly passionate about delivering exceptional guest experiences and I was very pleased to learn of your great satisfaction with our hotel's standard of service. It is particularly motivating to receive comments like the ones you provided on our staff. Rest assured I will convey your compliments to them. We are indeed superbly located close to free tram stops and I am very pleased you find it extremely convenient. The team and I greatly appreciate your feedback and we all look forward to your return in the not too distant future. Sincerely, Craig Bonnor General Manager Pan Pacific Melbourne

Responded June 12, 2019
Pan Pacific Melbourne
8.4
Excellent
Eileen from Singapore
Group
Family Queen Room
Stayed 5 nights in May 2019

Good stay but housekeeping can be improved”

Booked 2 family rooms for 3 pax each and stayed 5 nights during our melbourne trip. Frontdesk staff, Supriya who attended to us during our check in and check out was very friendly and professional. Was told that we have consumed mini bar item when we did not, Supriya helped us to waive. Advise all to check mini bars items during check in time to avoid unnecessary charges arising from previous guest. Housekeeping staff can be more attentive, only provide supplies for 2 pax when we booked for triple and some items were not replenished or provided (slippers, toothbrush, mineral water) during our stay. Location was ok, 8mins walk to free tram station and 15mins walk to crown casino.

Reviewed May 23, 2019

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Dear Eileen, Thank you very much for posting your feedback on your recent stay at Pan Pacific Melbourne. We are passionate about delivering exceptional guest experiences and I was delighted to learn that you were happy with our service. It is particularly motivating to receive comments like the ones you provided on our staff. Rest assured I will convey your compliments to Supriya. However, I have noted your comments on our housekeeping standard. We sincerely regret the inconvenience caused. Please be assured our Executive Housekeeper is addressing your comments to prevent any such repetition in the future for our guests’ best interest and to ensure that our guests' experience is of the quality that is expected of the Pan Pacific brand. The team and I greatly appreciate your feedback and we all look forward to your return in the not too distant future. Sincerely, Craig Bonnor General Manager Pan Pacific Melbourne

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Pan Pacific Melbourne
9.6
Exceptional
Vina from Malaysia
Family with teens
Family Queen Room
Stayed 7 nights in April 2019

Enjoyed my stay here”

Absolutely loved my stay here. The room was spacious and clean. Hotel was close to the free tram zone, casino, mall and eateries. You are spoiled for choice in terms of activities. The breakfast was delicious and I loved the choices of coffee you can order. Got a room with a perfect view, it was half city and half dock. Perhaps my only complaint would be housekeeping because they always do not replenish the towels and toiletries for 3 guests. I had to call service one nearly everyday to request for more. For a 5 star hotel, the housekeeping is very unprofessional. This was my only dissatisfaction about the hotel.

Reviewed May 08, 2019

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Dear Vina, Thank you very much for posting your feedback on your recent stay at Pan Pacific Melbourne. We are passionate about delivering exceptional guest experiences and I was delighted to learn that you were very happy with our service. We are indeed superbly located next to DFO, close to free tram stop, Crown Casino and the entertainment precinct, and I am very pleased you find it extremely convenient. However, I have noted your comments on our housekeeping standards and we deeply regret the inconvenience and disappointment caused. I would like to assure you this is not the typical guest experience that we deliver. Please be assured our Executive Housekeeper is addressing your comments to prevent any such repetition in the future for our guests’ best interest. The team and I greatly appreciate your feedback and we all look forward to your return in the not too distant future. Sincerely, Craig Bonnor General Manager Pan Pacific Melbourne

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Pan Pacific Melbourne
9.2
Exceptional
CHING from Hong Kong SAR, China
Couple
Family Queen Room
Stayed 2 nights in May 2019

Great breakfast, discounted car parking”

Location is the only flaw , which 5~10 mins walk from stations, but close to crown casino. You can enjoy aus25 (50%off) car parking discount per 24hrs which is great. Breakfast buffets choices are international and plenty of choices, better than spending aus30 outside for normal one. Room is spacious and wide window with view. The best is they provide many electric holes (over 8 some with usb pod) for chargers in room.

Reviewed May 06, 2019

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Dear Ching, Thank you so much for taking the time to review your recent stay at Pan Pacific Melbourne. I was delighted to see that you enjoyed your stay and had a wonderful time, particularly enjoying our breakfast and our spacious and clean rooms. Once again, thank you for your feedback and we look forward to welcoming you back to the Pan Pacific Melbourne in the not too distant future! Sincerely, Supriya Rana Guest Relations Supervisor Pan Pacific Melbourne

Responded May 08, 2019
Pan Pacific Melbourne
10.0
Exceptional
Prakash from Singapore
Family with young children
Family Queen Room
Stayed 7 nights in April 2019

Excellent Stay”

Good spread at breakfast. Child Friendly. Rooms were large and comfortable. Luxurious. Sleep was good. Service was excellent. Carpark at the Convention centre was convenient. Shopping at DFO was great.

Reviewed May 02, 2019

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Dear Prakash, Thank you so much for taking the time to review your recent stay at Pan Pacific Melbourne. I was delighted to see that you enjoyed your stay and had a wonderful time, particularly enjoying our breakfasts and child-friendly amenities! Once again, thank you for your feedback and we look forward to welcoming you back to the Pan Pacific Melbourne in the not too distant future. Sincerely, Supriya Rana Guest Relations Supervisor Pan Pacific Melbourne

Responded May 07, 2019
Pan Pacific Melbourne
10.0
Exceptional
To from Hong Kong SAR, China
Family with young children
2-Bedroom Bay View Suite
Stayed 3 nights in April 2019

Wonderful stay with kids - two bedrooms ”

Downstair is DFO outlet which is very convenient . but the carpark need to pay for parking AUD 24. Breakfast is super nice and the room are clean and comfy. The bed is a bit too soft for me but still fine. I love the place

Reviewed April 29, 2019

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Dear To, Thank you so much for taking the time to review your recent stay at Pan Pacific Melbourne. I was delighted to see that you enjoyed your stay and had a wonderful time. Once again, thank you for your feedback and we look forward to welcoming you back to the Pan Pacific Melbourne in the not too distant future! Sincerely, Supriya Rana Guest Relations Supervisor Pan Pacific Melbourne

Responded May 02, 2019
Pan Pacific Melbourne
10.0
Exceptional
WAI from Hong Kong SAR, China
Family with teens
Family Queen Room
Stayed 4 nights in June 2019

Whole-hearted 5 star services ”

My trip to Melbourne is to celebrate my 23rd wedding anniversary. However, after 2 days sightseeing, my daughter aged 15 started to have high fever for 2 days. When we need help, Pan pacific really provide their greatest support to us. That’s what 5-star hotel meant to be. Thank you for the whole-hearted services of Mr. Craig Bonnor and his team, especially Ms Supriya who managed to call the doctor to come to our room for consultation, asked conceige to buy us medicine, managed to send breakfast & food to our room etc....etc.... Thank you for your care & thank you for your patience & thank you for your smiley face to comfort us. Thank you 🙏🏻

Reviewed July 04, 2019

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Thank you very much for posting a review following your recent 23rd wedding anniversary stay at Pan Pacific Melbourne. We are truly passionate about delivering exceptional guest experiences and I was very pleased to learn of your great satisfaction with our hotel's standard of service. It is particularly motivating to receive comments like the ones you provided on our staff. Rest assured I will convey your compliments to Supriya and the team. We greatly appreciate your feedback and we all look forward to your return in the not too distant future. Sincerely, Craig Bonnor General Manager Pan Pacific Melbourne

Responded July 09, 2019
Pan Pacific Melbourne
10.0
Exceptional
Atchareeya from Australia
Couple
2-Bedroom City Skyline View Suite
Stayed 1 night in March 2019

Loves it”

My favourite hotel in Melbourne staffs are out standing accepted food & beverage staffs knocked on my door and told me I supposed to be checking out

Reviewed July 13, 2019

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Dear Atchareeya, Thank you very much for posting your feedback on your stay at Pan Pacific Melbourne. We are passionate about delivering exceptional guest experiences and I was delighted to learn that you were very happy with our service I greatly appreciate receiving your comments on our staff. Rest assured I have already shared it with the team as it is is particularly motivating for them to receive comments like the ones you provided. However, I have noted your comments that our F&B staff knocked on your door and told you you were supposed to check-out. We deeply regret the inconvenience and disappointment caused. Please be assured our F&B leadership team is addressing your comments to prevent any such repetition in the future for our guests’ best interest. The team and I greatly appreciate your feedback and we all look forward to your return in the not too distant future. Sincerely, Craig Bonnor General Manager Pan Pacific Melbourne

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Pan Pacific Melbourne
10.0
Exceptional
Atchareeya from Australia
Couple
Premier King City Skyline View Room
Stayed 1 night in March 2019

Exceptional”

My favourite hotel in Melbourne

Reviewed July 13, 2019

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Dear Atchareeya, Thank you very much for posting a review following your stay at Pan Pacific Melbourne. We are truly passionate about delivering exceptional guest experiences and I was very pleased to learn of your great satisfaction with our hotel's standard of service. The team and I greatly appreciate your feedback and we all look forward to your return in the not too distant future. Sincerely, Craig Bonnor General Manager Pan Pacific Melbourne

Responded July 15, 2019
Pan Pacific Melbourne
8.8
Excellent
Jennifer
Couple
Pacific Club King
Stayed 1 night in March 2019

A BREAK AWAY”

NICE HOTEL BUT WAS NOT IMPRESSED WITH THE EXECUTIVE LOUNGE, THERE WAS NOT MUCH FOOD AND VARIETY WAS POOR, LIQUOR WAS FINE BUT BREAKFAST DOWN STAIRS WAS A REAL WINNER AND STAFF IN THE LOUNGE WERE NEVER AROUND EITHER OUR SUITE WAS LOVELY BUT IT WASN'T THAT CHEAP, YOU BE THE JUDGE

Reviewed March 05, 2019

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Dear Jennifer, Thank you very much for posting a review following your stay at Pan Pacific Melbourne. I have noted your comments on your lounge experience and lack of variety during the evening service. We sincerely regret the disappointment and inconvenience caused. I would like to assure you this is not the typical guest experience that we deliver. Rest assured I will personally address your comments with the Executive Chef and Pacific Club Manager to ensure appropriate action is taken to prevent any such repetition in the future for our guests’ best interest and to ensure that our guests' experience is of the quality that is expected of the Pan Pacific brand. Once again, please accept our deepest regret. We do hope we will have the pleasure of welcoming you back to Pan Pacific Melbourne in the not too distant future. Sincerely, Craig Bonnor General Manager Pan Pacific Melbourne

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Pan Pacific Melbourne
9.6
Exceptional
David from Australia
Couple
Family Queen Room
Stayed 4 nights in February 2019

Amazing Hotel”

Travelled here with my Mum for her birthday, rooms we're immaculate, awesome views. The staff in the lounge we're very patient and friendly.

Reviewed July 21, 2019

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Dear David, Thank you very much for posting a review following your mum's birthday stay at Pan Pacific Melbourne. We are truly passionate about delivering exceptional guest experiences and I was very pleased to learn of your great satisfaction with our hotel's standard of service. It is particularly motivating to receive comments like the ones you provided on our staff. Rest assured I will convey your compliments to the Pacific Club Lounge team. The team and I greatly appreciate your feedback and we all look forward to your return in the not too distant future. Sincerely, Craig Bonnor General Manager Pan Pacific Melbourne

Responded July 22, 2019
Pan Pacific Melbourne
8.0
Excellent
Philip from Australia
Solo traveler
Premier King City Skyline View Room
Stayed 1 night in June 2019

Very good”

Staff and service were perfect! Only thing is no milk for tea and coffee and the battery’s where flat in the remote for TV on both occasions

Reviewed July 01, 2019

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Dear Philip, Thank you very much for posting your feedback on your recent stay at Pan Pacific Melbourne. I was delighted to learn that you were happy with our service. It is particularly motivating to receive comments like the ones you provided on our staff. Rest assured I will convey your compliments to them. However I have noted your comments that milk wasn't provided and the batteries in the TV remote control were flat. We deeply regret the inconvenience and disappointment caused. Please be assured our Executive Housekeeper and Chief Engineer are addressing your comments to prevent any such repetition in the future for our guests' best interest. The team and I greatly appreciate your feedback and we all look forward to your return in the not too distant future. Sincerely, Craig Bonnor General Manager Pan Pacific Melbourne

Responded July 02, 2019
Pan Pacific Melbourne
9.6
Exceptional
Yew from Singapore
Couple
Premier King City Skyline View Room
Stayed 2 nights in June 2019

Excellent location”

This hotel is located just beside the South Wharf DFO. Room was very clean and with fantastic city view. Service was great as Staff were very friendly. They even provided a weighing scale for us to weigh our luggage as we suspected that we shopped too much and exceeded the weight limit for our luggage. Valet parking service available too, for AUD$59. Overall, this is an excellent hotel in our opinion.

Reviewed June 25, 2019

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Dear Yew, Thank you very much for posting a review following your recent stay at Pan Pacific Melbourne. We are truly passionate about delivering exceptional guest experiences and I was very pleased to learn of your great satisfaction with our hotel's standard of service. It is particularly motivating to receive comments like the ones you provided on our staff. Rest assured I will convey your compliments to them. We are indeed superbly located next to DFO and close to the entertainment precinct, and I am very pleased you find it extremely convenient. The team and I greatly appreciate your feedback and we all look forward to your return in the not too distant future. Sincerely, Craig Bonnor General Manager Pan Pacific Melbourne

Responded June 25, 2019
Pan Pacific Melbourne
7.2
Very good
Pranajaya from Singapore
Family with young children
Family Queen Room
Stayed 1 night in June 2019

Didn't expect it to be the way it is”

Checked in late as we had a 10 hour drive. Check in was great. Oliver was amazing. Booked 2 rooms, one of the room blew heater even though the temperature was 18. NO maintenance at night. It was too tiring to move to another room, so they gave us a FAN. Breakfast was another bad experience. Staff in the restaurant doesn't seem to know what she's talking about. When asked to check, she never came back with an answer and it creates a miss communication with the front desk when we checked out. Thank God for Oliver who cleared it up swiftly. I think Novotel just opposite this hotel is much better

Reviewed June 10, 2019

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Dear Pranajaya, Thank you very much for posting your feedback. It is particularly motivating to receive comments like the ones you provided on our staff. Rest assured I will convey your compliments to Oliver. However, I have noted your comments that maintenance wasn't available to fix the room temperature, and your breakfast & check-out experience. We sincerely regret the inconvenience and disappointment caused. Please be assured our Chief Engineer & F&B Leadership Team are addressing your comments to prevent any such repetition in the future for our guests’ best interest and to ensure that our guests’ best interest and to ensure that our guests' experience is of the quality that is expected of the Pan Pacific brand. Once again, please accept our deepest regret. We do hope we will have the pleasure of welcoming you back in the not too distant future to experience the five star standard we pride ourselves on. Sincerely, Craig Bonnor General Manager Pan Pacific Melbourne

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Pan Pacific Melbourne
10.0
Exceptional
DONGMING
Couple
Premier King City Skyline View Room
Stayed 2 nights in May 2019

THE BED IS SOOOOOO COMFORTABLE”

The room is nice. You could have a good view of the sunrise Melbourne and sunset Melbourne just sitting next to the window. Most of all, their bed is sooooooo comfortable that I have really good sleep for two nights.

Reviewed May 21, 2019

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Thank you very much for posting a review following your recent stay at Pan Pacific Melbourne. We are truly passionate about delivering exceptional guest experiences and I was very pleased to learn of your great satisfaction with our hotels' standard of service. The team and I greatly appreciate your feedback and we all look forward to your return in the not too distant future. Sincerely, Craig Bonnor General Manager Pan Pacific Melbourne

Responded May 23, 2019
Pan Pacific Melbourne
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